Auto Europe
- North America
- Central America
ENTERPRISE UNITED STATES CUSTOMER REVIEWS
- 8.9
- 9.2
- 9.2
- 9.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE UNITED STATES Car Rental Reviews
Average Rating for Enterprise :
MELBOURNE FL, US - Reviewed by JAMES - 21 June 2025
" Have used you before. Was entirely satisfied. "
" See No 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by NACHMAN - 16 May 2025
" shocking "
" they did not give me a veihcle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by NEIL - 07 May 2025
" Great rental experience made so by staff and quality of vehicle. "
" Really great service when car collected. Very pleasant and welcoming. Clear instructions provided. Had choice of vehicles and very pleased with selection. Drop off in Miami very smooth. Again very pleasant and welcoming staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JANIS - 12 April 2025
" lovely to drive "
" it was really lovely to drive. The reason i dropped my score for the counter staff wasn't because they were unpleasant. It was because i asked them to explain the dashboard but they didn't know anything. It would have been useful to understand what the car could do. Also, the sat nav only worked intermittently. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BENTONVILLE, US - Reviewed by DHVANIT - 16 March 2025
" Smooth as usual "
" Smooth pickup and they were quick to resolve an issue I had with a broken number plate. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 04 March 2025
" none "
" always a pleasant experience, quick to pick up and super-quick to drop off. no complaints whatseoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SMITH - 20 February 2025
" Pick up and drop off were great. I maybe should have asked more questions on how the car worked. "
" Very positive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEN - 14 January 2025
" Great it's not all about price, you get what you pay for "
" Great car great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK - 09 January 2025
" We changed to enterprise several trips ago , good decision always happy so far with them "
" Excellelent all round very happy with rental and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 03 January 2025
" The whole experience was good "
" Only issue was the car was not compatable with I phone charger port. The car was an Audi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by STEPHEN - 22 November 2024
" All in all this turned out to be a pleasurable experience. "
" Initially I was given a Chevy Tahoe which was far too big for the two of us so an Enterprise member of staff managed to find us a slightly smaller Dodge Durango GT. This was still bigger than the Nissan Rogue we requested but we took it any way. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by IAN - 02 November 2024
" It has been good overall. "
" We were offered the choice of three vehicles at pick up. The one we chose was well presented, but showed a scheduled service was needed, which I would have expected to have been done before it was rented out again. We had no issues with the car during the rental period. They could also improve the description on the web of how to get to the car pick up site as it talks about a Sky Train, which doesn't exist. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARTIN - 24 October 2024
" as above "
" 5 stars all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MANDY - 14 October 2024
" Easy to book easy collection and drop off "
" Perfect customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 02 October 2024
" Very helpful and quick both ends no problems or pressure to buy extra at enterprise.unlike most European companies we all know who they are "
" Very helpful no pressure sale to upgrade or buy unnecessary insurance would recommend enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 27 September 2024
" Please see box 3 above. Although we had prepaid for all of the enhancements on the Auto Europe website, the details had not been transmitted to Enterprise. Enterprise would not look at the Auto Europe voucher and only looked at their own system. We did not know how much Enterprise would charge us until the end of our trip. This worried us for the whole of our trip. In the end there was no additional charge BUT you could have saved all of that worry by transferring all of the details to Enterprise. We are very disappointed in Auto Europe. "
" Counter staff poor - would not even look at our Auto Europe voucher and denied us many of the benefits we had prepaid for e.g. roadside assistance. This caused us a lot of distress. The person who handed over the car was very good. Julie Singh was extremely helpful and supportive. She assured us that Enterprise would at least rescue us but we would have to claim back any charges after the event. She confirmed their system did not receive any details of enhancements from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 23 September 2024
" Well organised. No time waiting around. Slick operation . "
" Well org "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FAIRBANKS, US - Reviewed by STEVEN - 19 September 2024
" Everything went smoothly, there were no expected charges which I have suffered many time with other companies. "
" When I arrived someone had just crashed into the car wash so they were short of ready to go cars. They didn't have the type of car I had booked so gave me the option of waiting for the car to be ready or taking a much larger car to get me on the road. They said I could keep the larger car as long as I wanted or swap it later for a smaller one. I took the large car but it was too big for me on my own so I took it back later in the day and they were more than happy to swap it for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by VICTOR - 19 September 2024
" Smooth transaction with good information provided. "
" Only delay was no premium saloons on the lot. Eventually brought up a luxery car for a free upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLESTON SC, US - Reviewed by DREW - 12 September 2024
" very enjoyable had no problems enterprise people were very helpful only complaint was the value they charge to fill the tank back up i did over 1500 miles , on $ 54 and $55 leaving an nearly empty tank they charge $93 to fill - just seams expensive to me as they should have a pump on site "
" Due to Air France and Delta i missed my time i arrived next morning Enterprise could not have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by ROBERT - 10 September 2024
" Enterprise staff helpful to offer compensation for less the ideal rental "
" Car received was unsatisfactory, damaged to inside driver side panel "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MELBOURNE FL, US - Reviewed by ANDREW - 12 July 2024
" It was a great rental and a fantastic experience on holiday "
" The staff were incredibly helpful in the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 22 June 2024
" Very good service in the uk and abroad no complaints "
" I've used auto europe on many occasions has always been very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 22 May 2024
" Booking was very good. Slow pick up but very quick drop off. Didn't get the vehicle we had booked. All the vehicles had had the trunk cover removed so our luggage was visible which we were concerned about. On board communication system was a problem but we managed. Seating could have been more comfortable. Overall the car was OK. "
" We found the pick-up to be very slow. Firstly there was a long wait for a meet and greet bus. Then the counter staff were very, very slow. Then the vehicle we were offered was not what we had paid for. We expected a Ford Edge or similar but were offered a Mazda car or very large SUV with 3 rows of seats. We chose the Mazda and struggled with the on-board communication system. However overall we were generally happy with the car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DETROIT, US - Reviewed by KRISHAN - 09 May 2024
" Good value car hire "
" I was given a free upgrade on collecting the vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MICHAEL - 16 April 2024
" Every member of staff was polite, helpful and friendly. "
" Just excellent again. Well done enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by LAURENCE - 17 March 2024
" Easy to use website and good value compared to other options "
" Good efficient process and staff were friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PAWEL - 14 February 2024
" Good price for a good quality "
" We had a very good experience renting a car with Enterprise. I've been using them for number of years now. Always have a rental with zero excess and never have any additional costs, even with a cracking windshield. Cars are always like new, don't break and drive well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by CARRINGTON - 01 February 2024
" It was the best price for enterprise that I could find anywhere online, even cheaper than going direct. "
" Really good service, very impressed with them. No queue to pick up the car. We were on our way within 10 minutes of arriving at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by VICTOR - 08 December 2023
" Auto Europe booking process was easy, but you are only as good as the rental companies you use. I chose Enterprise because I figured it would have greater choice and better cars. I will save myself a couple of hundred pounds next time and gamble on Thrifty or equivalent. "
" Ordered and paid for a luxury class but only 2 available both of which were older high mileage undesirable cars. Had to take an SUV instead. Not best please with the poor choice at this location. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOXVILLE, US - Reviewed by HARRY - 14 November 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by MICHAEL - 26 October 2023
" I had to call an agent when my airline cancelled my flight putting me into my destination over 24 hours late. She was excellent in rebooking my vehicle. As a regular renter of vehicles, your after sales care for such incidents has kept me returning to you. "
" no issues - fast friendly pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MICHAEL - 21 October 2023
" All in all a simple and pleasant experience "
" Collecting and returning car was a breeze Jessica in particular was very helpful when we collected the car and made sure we were happy with the car and we're set to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by ROBERT - 14 October 2023
" Please see 3 "
" I found autoeurope website easy to use I was looking for a rental at Houston George Bush international airport the choice of vehicles and the prices we far superior to their competitors. I chose Enterprise as I had used them before and the experience was great every member of staff could not have been more helpful from start to finish was amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTHEW - 07 October 2023
" Cost effective. Efficient staff. High quality vehicle. "
" Excellent vehicle which exceeded expectations. Staff very efficient at pickup and drop off No problems during hire. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 28 September 2023
" Always very helpful with my problems "
" Very smooth and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EDMUND - 17 September 2023
" All good, nothing to complain about! "
" All good, nothing to complain about! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DAVID - 14 September 2023
" bbbb "
" bbbb "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AUSTIN, US - Reviewed by IAN - 12 September 2023
" To be waiting 3 hours for a car was crazy, especially when the booking was made some time ago. "
" When we arrived we were told that there was a lack of cars and it would be 15-30 minutes wait. This kepy extending and in the end it took 3 hours from arriving to actaully get a car. Some of the staff at the car collection area were extrememly helpful, while some on the main desk didn't seem bothered. When we returned the car Kody was very helpful and process was good. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DETROIT, US - Reviewed by MICHAEL - 08 September 2023
" Second time we have used AutoEurope this year and it has worked very well. Costs are much less than booking direct and there are no hidden charges. "
" Driver of courtesy bus to/from airport terminal (Sam) was very friendly, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLESTON SC, US - Reviewed by RICHARD - 04 July 2023
" All worked very well. Thanks "
" All exceptionally smooth. Helpful at the desk on arrival and no queue. Turned out to have a choice of vehicle. Vehicle was in great condition. No quibble upon return. No one tried to sell me any 'extras' which is much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by NEIL - 21 June 2023
" OK "
" Didn't get the car i booked i got the "or similar" Which was fine just not what i wanted. Rear wiper was missing, didn't notice until the second day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PHILIP - 01 May 2023
" again all very good "
" all round great experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 17 April 2023
" Good "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by MICHAEL - 16 April 2023
" Perfect "
" Really impressed all round by enterprise and will be using again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by WILLIAM - 14 April 2023
" Will repeat booking next year "
" The best rental experience I have ever had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 18 March 2023
" Again, very swift booking process. "
" Quick, efficient, free upgrade, quick drop off, would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TREVOR - 21 February 2023
" Everything worked like clockwork, fantastic, I will use these again, the price was really good value too "
" Everything was fantastic, pickup was easy, drop off was easy and the vehicle was first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARTIN - 03 January 2023
" Usually competitive pricing "
" Great service from friendliness of counter staff to the quality of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by JOHN - 19 December 2022
" Good "
" Efficient good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 07 December 2022
" Referred to a bad vendor by Auto EUrope "
" Terrible experience. Mis-billed, because Enterprise claimed I dropped the car off in a completely different city. Refunded on the day, after a LOT of effort on my part, now mis-billed again. Never will I use Enterprise again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by ANDREW - 30 November 2022
" All went well. "
" Everything went really well. No complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 08 November 2022
" Good service "
" Well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by REBECCA - 05 November 2022
" Most things went very smoothly and was cheaper than going directly through enterprise. "
" Car only had 3/4 of tank of petrol when we collected it. Didn't realise til we drove away so couldn't complain. Also drop off location emailed by enterprise only worked with Apple Maps and not google maps- only realised when we were taken to the middle of nowhere by satnav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 14 October 2022
" I've used Auto Europe for a number of years and always found them competitive and easy to deal with. I was disappointed with Enterprise, probably the worst supplier I've used in the US, so why do they get rated so highly? "
" The equivalent to a Ford Expedition was poor in comparison, not very comfortable are poor drive quality, with less internal space which caused some issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by BRIAN - 11 October 2022
" Easy and smooth booking service. "
" Good service at airport, friendly and courteous "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by MARK - 26 September 2022
" Full costs should be listed up front "
" Extra $500 of drop off fees which were not listed upon booking. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by SIMON - 24 September 2022
" Very good deal, efficiently offered and managed "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 08 August 2022
" Excellent price & very easy to deal with. The car we got was brand new & the girl showed us everything. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NICHOLAS - 26 July 2022
" You guys are always the best! "
" Easy fun upgrade and the smoothest drop off ever!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PAWEL - 21 June 2022
" All reserved as expected, everything went well. "
" It was a very pleasant experience. I had a nuiof cars to choose from, ended up to taking nice Subaru Legacy. It was a fairly new car in a very good condition. There was no issues at all. Nice no hassle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 10 June 2022
" I've used Auto Europe several times in the past, all with complete satisfaction. This time I'm not happy, the booking system allowed me to book a vehicle that Enterprise would not honour. "
" The initial counter staff was good, however failed to recognise that vehicle we were hiring could not be driven by my 23 year old son (the booking with Auto Europe clearly include young driver surcharge). Consequently we had to take out a separate contract on a vehicle that my son was allowed to drive, incurring further costs . Clearly there was an issue between Auto Europe & Enterprise - I have requested a FULL REFUND of costs involved. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KENNETH - 31 May 2022
" Reliable and efficient as usual. "
" Very quick and efficient, certainly compared to the slow moving queues at the other rental companies down the line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLESTON SC, US - Reviewed by ROWENA - 17 May 2022
" Always an easy experience with AutoEurope "
" Always an easy experience with AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ELIZABETH - 15 May 2022
" Would definitely use Auto Europe again. I got a great price and saved money. "
" Counter staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAULA - 20 April 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by PAUL - 10 April 2022
" Reliable but disappointing! "
" I paid far more than necessary to get a good quality SUV for my trip. I received a two year old Kia Sportage with 45000 miles on the clock. I ordered a Toyota Rav which I expected to be reasonably new! Although "similar" in size, not similar in any other respect!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by LYNDA - 09 April 2022
" Na "
" Had issues with car, had to exchange , very poor service from enterprise staff, in total had to have 4 cars , 1 electrical issue, , 1 tyre issues , 1 not GPS required for big road trip and the final one "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CHARLOTTE, US - Reviewed by BRUNNO CESAR - 20 April 2021
" Very easy process "
" Everyhting is fine, but the only recurrent problem is that we never get the car as promised. We were promised a Toyota but they only had Chevrolet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by DMITRY - 27 January 2021
" - All fine "
" - Car wasn't properly maintained, tires were imbalanced. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by LAURA - 25 November 2020
" Could'nt get a better price for a luxury car. "
" Staff was friendly and helpful, although it took some time to recheck my license, credit card and everything. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANA - 03 July 2020
" Easy "
" Two cars broke down, they didn't answer the phone, this was not the enterprise experience we have enjoyed in past years and ruined our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by DMITRY - 31 May 2020
" All great. "
" Excellent paperless service, have nothing to add. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MUKTESH - 28 May 2020
" I couldn't travel to San Francisco due to COVID restrictions from the UK. I tried getting in touch with the reservation centre to cancel and couldn't get through, and when I finally got through, was told that I had to cancel 48 hrs before travel and they couldn't help. In the Covid world, I find this entirely unacceptable "
" I couldn't travel to San Francisco due to COVID restrictions from the UK. I tried getting in touch with the reservation centre to cancel and couldn't get through, and when I finally got through, was told that I had to cancel 48 hrs before travel and they couldn't help. In the Covid world, I find this entirely unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANTHONY - 25 March 2020
" This is the first time we have used Auto Europe and was a much better experience than we have had with other car rental groups. Everything was plain sailing from start to finish "
" The car we originally booked was not big enough for all our luggage. The person we dealt with was very helpful in offering us an alternative that suited our needs better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 19 March 2020
" Smooth "
" Fast pick up & return from helpful staff,good package reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by JOSEPH - 18 March 2020
" Auto Europe provides a great service; despite initial access problems to the AE site when I was trying to book my car. "
" Excellent service overall. Cannot give sufficient praise to the trainee manager who was directing events at the point of collection - during a particularly tough period with few vehicles available; and not forgetting the lady who checked the vehicle back on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 17 March 2020
" My only concern was the price became cheaper nearer to my pick up date! "
" All very efficient... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by MARIA TERESA - 13 March 2020
" No queues to sign the documents and receive the car, very friendly staff. Quick and organized service, both in the begining of the transaction and at the car return. "
" No queues to sign the documents and receive the car, very friendly staff. I could only suggest that they offer to show the basic features in the car before officially give the car to the client. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KARL - 01 March 2020
" Good overall experience "
" Good overall but slow to get out of parking garage due to issues with car in front at the barrier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by CHRISTOPHER - 25 February 2020
" All good - best florida rental experience yet. "
" Excellent staff - no hard sell on insurances. Quick and easy collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ROSA, US - Reviewed by ROBERT - 24 February 2020
" An excellent experience, particularly because everything essential was included in the cost price quoted and paid. "
" Excellent experience - just needed an instruction book for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SKI - 24 February 2020
" Easy. Simple as that. Enterprise have been amazing "
" Staff were super friendly and super helpful. Really made it all so easy. Never had such an easy pick up!!! Thank you so much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WAYNE - 23 February 2020
" Very satisfied all went well from pickup at the airport to the pickup of the car at Enterprise and the return "
" All went well very slick from pickup to return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTONY - 21 February 2020
" Overall, a high level of service was had, the only criticism is that there was no clear signage directing you to where to catch the shuttle bus to the hire centre "
" The only criticism i have in my experience of this service is LAX airport could show clear signage to where to catch the shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by TIMOTHY - 13 February 2020
" Use Enterprise, Hertz, or Sixt. Don't go for the cheap options like Europcar and avoid Goldcar like the plague. "
" I always try to use Enterprise as they rate highly for customer service, even if more expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 08 February 2020
" Perfect "
" Quite simply the smoothest car rental I have ever experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THOMAS - 28 January 2020
" All good "
" Car could have been cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SVENJA - 26 January 2020
" very friendly and quick service, no waiting time or lengthy forms to fill out "
" very friendly and quick service, no waiting time or lengthy forms to fill out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by RICHARD - 26 January 2020
" See Section 3 "
" The car I was given displayed a warning sign on the dashboard very shortly after driving off with the vehicle - Engine Oil Needs Replacing. This troubled me greatly during my time in the US - and the car should not have been allowed to leave the depot. When calling the maintenance phone line I was in a queueing system for far too long - giving up on multiple occasions. Fortunately I was able to return the car still in working order but I expected Enterprise car rental to properly maintain their vehicles - especially such an expensive one. Very poor. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN DIEGO, US - Reviewed by PETER - 25 January 2020
" Easy pick up and able to get on my way without delay "
" Very helpful and a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAEME - 23 January 2020
" Over good experience "
" Not too pushy with extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DMITRY - 12 January 2020
" - low rates; - good search matrix. "
" - best new cars; - fast check-in process; - all paperless; "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by GRAHAM - 30 December 2019
" Ridiculous 'no changes within 48 hrs' policy. Rental company was perfectly happy to change dates but you lot refused and will not be getting my custom again. "
" Helpful and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUQUERQUE, US - Reviewed by MOHAMMAD ALI - 17 December 2019
" Na "
" Na "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WAYNE - 15 December 2019
" Good overall no real faults would use again "
" Good overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KENNETH - 07 December 2019
" Excellent price, excellent service by Auto Europe. "
" Excellent reception and return. Unfortunately there were two small problems with the car. Not a perfect hire but, unusually for Enterprise, only adequate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by GARY - 04 December 2019
" Good value "
" Car interior wasn't very clean at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN JOSE, US - Reviewed by MARTIN - 03 December 2019
" . "
" Excellent from start to return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SIMON - 25 November 2019
" The booking of the car through Auto Europe was good and my other comments have already been made. "
" The processing of the booking was quite seemless however the picking up of the car was not so smooth. I had specifically requested a Mustang Convertible but one was not available. The only other car offered was a hardtop of another male and model. I reiterated my request and then a Mustang Convertible was found but could not be issued as it was deemed to be in the exotic category and I would have to pay more, which I declined. I waited a further 10 minutes and a Mustang Convertible was found and handed over. However the car was filthy and not cleaned but I had no choice to accept. I had to personally clean the car the following day after buying some products locally. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BALTIMORE, US - Reviewed by JAMES - 24 November 2019
" A great service let down by the GPS offer. "
" I had paid for GPS but no car was available with one, so I was given a Garmin portable device, which proved worse than useless, not finding the Radisson I was staying in. I had to use Google maps on my phone in the end. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CARL - 18 November 2019
" Extremely efficient and obliging and honest ...we left our mobile phone (Iphone 8) in the car and it was handed in to the lost and found ..very impressed "
" superb service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by THOMAS - 17 November 2019
" very quick - car worked perfectly well and staff were all excellent "
" very quick - car worked perfectly well and staff were all excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 16 November 2019
" Very straightforward process. Thank you. "
" This was a seamless experience for which we are very grateful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEREMY - 15 November 2019
" Efficient, easy to understand, good value "
" Charmingt and efficient especailly as I had scraped their very nice car (all covered by insurance. Bit confused asto what might have been covered by higher level of insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by ALAN - 11 November 2019
" No comment. "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SHIRLEY - 11 November 2019
" It was so easy to pick up the car. No ques no hassle. The same with dropping the car off "
" Very easy to pick up and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by ROBERT - 10 November 2019
" I used Auto Europe as car hire direct with Enterprise was 3 times the cost, dispite having an Enterprise account. My Enterprise account manager is looking into the difference! "
" return processing staff were in a hurry to process me, to the point I need my goods out thr vehicle and a check around for possessions before I passed them the key for pricessing. Vehicle was returned full of fuel, yet I was charged for 3 gallons, the other assistant said he'd take care of it, yet the charge is still on my credit card. He actually said he'd take care of the charge as I had to return my first vehicle to Enterprise due to loose sump guard. I was given a V8 vehicle, which while was very enjoyable, I had rented a smaller vehicle due to the milage I was doing. Going from 40 MPG to 15 MPG, meant I spent a fortune on Gas, my round trip was 1600 miles. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by GARY - 10 November 2019
" Excellent service, easy transaction and good value for money "
" Pleasant easy transaction, good quality clean vehicle and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DAVID - 07 November 2019
" no issues. very straight forward "
" very straight forward. no probkems. great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by NANCY - 29 October 2019
" Very easy in and out of San Jose Airport "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOAN - 27 October 2019
" Would use again, just would choose enterprise for provider "
" Only one staff member at counter, took over 40 minutes to wait to be seen. Self serve machine would not accept our booking. Also we were charged $49 for a GPS and the car had a built in GPS but due to long waiting time I couldn't face taking it back for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SCOTT - 26 October 2019
" Very happy and will use again. "
" Having rented in the USA 4 times before. First time with Enterprise. I was so impressed. Quick service. No hassel. No hidden charges. The vehicle supplied was immaculate. No damage. Fully loaded. Will use Enterprise again in the USA based upon this rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 23 October 2019
" Competitive prices and good comparisons between suppliers. Easy to book on line with timely reminders before car collection. "
" Trouble-free from start to finish. Helpful recommendation regarding minimising expensive fuel prices in California. Return (Enterprise) in Los Angeles especially quick and efficient followed by very short wait for shuttle to LAX. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by DEMARIO - 22 October 2019
" The system that is used by the call center seems to be different from the actual location. The call center of the car hire place seemed to see my GPS hire but the location was unable to see a GPS within the reservation, this was/is very frustrating and I expect more. I called AutoEurope and was instructed to email for a resolution and I have yet to gain any resolution from AutoEurope. I have rented from AutoEurope on many occasions and have never experienced anything like this. My resolution request number is #646517 "
" My experience was subpar, to say the least. The location did not have reservations for cars and ran off of a first come first serve basis. I was one of the lucky ones to receive a vehicle, but I paid for a GPS and the car that I received was lacking that feature and the location refused to remedy the issue due to the order lacking from the system within the location. I have a resolution ticket with AutoEurope but I have yet to receive my refund as I was told by AutoEurope staff that I would receive. Renting from Enterprise was a disappointment. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MAHINDRA - 22 October 2019
" The information provided to me during booking regarding the optional extras were inaccurate. Price of navigation, car seats and toll information were inaccurate which was provided by auto Europe "
" I had paperwork showing that I would only pay $6.99 per day for navigation however I was to quoted a price of $14 per day. Very disappointed with the miscommunication. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOSTON, US - Reviewed by GLORIA - 19 October 2019
" Excellent prices, smooth transaction at the initial online booking and no issues a the time of picking up the vehicle. "
" Few staff or functional Enterprise self-service kiosks at the Boston airport car hire center, so the process was unnecessarily long. Other than that, everything was smooth as silk. Staff all very friendly & professional. Vehicle was excellent, a lovely ride & ideal for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DESMOND - 17 October 2019
" Very good experience , but please inform customers which petrol type does the car use "
" Very good experience , but please inform customers which petrol type does the car use "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MIRIAM - 12 October 2019
" Best car rental experience "
" Very efficient and staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATHEW - 12 October 2019
" Straight forward and clear. "
" On my booking I had the basic breakdown cover included in the package. This was also clearly shown on my voucher which I had printed out to show as proof at the counter. But Enterprise staff insisted that this was not part of the deal and that I'll have to speak to AutoEurope . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by THOMAS - 11 October 2019
" Good range of cars at reasonable prices. "
" Excellent all-round experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THOMAS - 10 October 2019
" Gave a good selection of cars and prices. I paid upfront and was not asked for anything further at the hire desk. "
" Excellent service throughout. Quick, efficient, good clean cars. Return was very quick as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by ALICJA - 08 October 2019
" Everything went ok and without any issues "
" No concerns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by ROBERT - 06 October 2019
" Some confusion about the voucher. Also didn't say to bring back full so paid for full tank of fuel "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RACHEL - 02 October 2019
" Very easy to pick up and drop off. No problems at all "
" First class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CAROLINE - 02 October 2019
" Price was competitive and reasonable, counter adviser was friendly, personable and efficient, didn't try to sell me additional insurances which I've had with other rental companies. Staff allocating cars were very helpful and accommodating, showing me how to use the GPS they installed for me. Many thanks "
" Price was competitive and reasonable, counter adviser was friendly, personable and efficient, didn't try to sell me additional insurances which I've had with other rental companies. Staff allocating cars were very helpful and accommodating, showing me how to use the GPS they installed for me. Many thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DALLAS, US - Reviewed by PETER - 29 September 2019
" Simple "
" Simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALISTER - 28 September 2019
" Good car, clean, good condition and given choice of cars at pick up. Any within same price bracket or higher if wanted. "
" Easy pick up through self service terminal, quick, efficient and took about 15mins from arriving to driving off in car. Drop off was equally as quick and transfer from drop off site to LAX was good, fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 26 September 2019
" Overall excellent car hire experience "
" Car hire was very good experience, pointed out a couple of marks on car at the start to dispatcher. Very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by PHILIP - 25 September 2019
" Excellent and reliable "
" Excellent and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 16 September 2019
" A pleasure to make car rental bookings using Auto-Europe. "
" Excellent pick-up at LAX, with frequent shuttle transport and fully automated check-in/vehicle collection and attentive staff to facilitate. Similarly with vehicle drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DOUGLAS - 14 September 2019
" Arrived to the desk and paperwork sorted out very quick, and picking the car up also very easy as expected. "
" Excellent service, definitely working with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND OH, US - Reviewed by ADA - 09 September 2019
" Not happy. "
" Refund re. GPS not fully working NOT received. Sent numerous ermails about this. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MARK - 04 September 2019
" Picked up the car in Orlando, spotless full tank of gas and ready to go, didn't have any problems over 2 weeks and dropped back car to airport without any hassle at all. Great service from enterprise "
" This was the first time using enterprise and they ticked all the box's , not a single problem , definitely be booking with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by AMANDA - 29 August 2019
" Couldn't fault anything. Staff were great, vehicle pick up and drop off was easy. "
" Couldn't fault anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by STEVEN - 20 August 2019
" Excellent (other than the tank of fuel issue) "
" The only thing I am concerned about was that the deal given by Autoeurope said I would get a full tank of gas. Thus I returned the car empty. The people at Enterprise said this was not included in the deal. However, Enterprise was helpful in that they still filled up my tank without extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALEH - 19 August 2019
" good "
" Will back again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by CHRISTOPHER - 15 August 2019
" Good staff. Car wasnt fully clean "
" Good staff. Car wasnt fully clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOISE, US - Reviewed by MICHELLE - 13 August 2019
" Fabulous service at enterprise at Boise airport. I use auto Europe for all my overseas car rentals and they are easy and best prices "
" Fabulous check in at the airport. Car I received was bigger than I expected and their pick up and drop off is so easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HENRY - 07 August 2019
" Very pleased with booking process and car hired "
" Ver efficient and will to help, no drama or trying to con additional monies from you at checkin desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 19 July 2019
" Everything was very easy frpm checking different prices to actually booking the car "
" Very fast at collection point and even quicker at drop off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAN JOSEF - 17 July 2019
" Over 2000 miles in 2 weeks on a family road trip. The car was an essential part of the experience and never let us down. "
" Arrangements were quick and easy. It should be clearer that breakdown cover is not included. I expect a hired car to be fit for purpose at all times, so see this as a rental company responsibility. Car was amazing, fully loaded and ran without fault. As I'm new to the car and US driving I expect a run-down of functionality and a quick-start for SatNav, cruise, checking fluids, trip computer, etc I would have appreciated more certainty over the size of vehicle. Not all the cars in the SUV range were big enough (for 4 adults over 2,000 miles) e.g. Rav4, so I ended up committing to a full SUV which was really too big, physically and the 5.3L engine (I assume it wasn't the 6.2L but the documentation and manual didn't specify!) "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARK - 16 July 2019
" Strong advantage of having all comprehensive insurance included meant no hassle at the counter and very smooth pick up "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ANDREW - 16 July 2019
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by WENDY - 15 July 2019
" I have already recommended to a friend who is visiting USA soon. "
" No problems. Everything I asked for. Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KIERON - 12 July 2019
" Awful "
" Very disappointed, I initially payed £52 which i thought was reasonably but another £50 was added on collection then another £50 after return for reasons unknown , never again will I rent from enterprise "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 09 July 2019
" I will be using Auto Europe again in the future. All paperwork prompt and accurate and couldn't ask for more. Faultless service "
" Smooth and efficient pickup with no issues. Helpful and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLINGS, US - Reviewed by EDWARD - 08 July 2019
" See above. "
" All round satisfactory experience. No issues with booking, pickup or drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 02 July 2019
" Following morning I spoke at great cost for international calls to the worlds most unhelpful arrogant agent in the UK who basically told me it was all my fault for not entering a flight number in the booking form which so happens to be not a mandatory requirement to complete the booking...rather than attempt to sort something out with Enterprise for me he just told me there was nothing he would do and I was going round in circles. Marvellous job from the young man and his manager whom he consulted... Finally I attended Enterprise locally in Boca Raton who called Orlando and said my booking had been cancelled with them and a note added to my file that AUTOEUROPE SHOULD BE ABLE TO SEE AND NOT CHARGE ME. Then offered me another rental at over $500 which I declined. To my great surprise I was charged the rental fee after the 24 hr pick up time had expired. Over £300 in car hire completely gone plus over £100 in phone charges plus another £300 for further car hire (Not via Enterprise or Auto Europe) I may add. Very unhappy customer here if that is a true representation of your company then I would be ashamed. "
" Plane diverted to Fort Lauderdale instead of Orlando. Called Enterprise in Orlando to explain situation, said I needed a car in Fort Lauderdale not Orlando, Call was put through to some automation service where I couldn't do anything. Approached Enterprise desk around midnight. Signs on desk saying no cars available. When speaking with counter staff they informed something could have been 'done' if I'd booked direct. But as I had a voucher with Autoeurope I had to talk to them. I was also informed Enterprise Orlando are using a different 'system' to Fort Lauderdale so nothing could be done via 'their' system... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ANCHORAGE, US - Reviewed by JOSEPH - 27 June 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GRAHAM - 14 June 2019
" . "
" Staff were patient and helpful. We had a free upgrade. The car was clean and ready to go and they were kind enough to help us set the sat nav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GRAHAM - 14 June 2019
" . "
" Staff were courteous and helpful and even helped us set the sat nav. One of the better experiences with car hire companies. The car that I had hired was ready and clean and we had a choice of make. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND OH, US - Reviewed by MARTYN - 17 May 2019
" Car rental companies do not honour Auto Europe's bookings so the service is essentially a scam. "
" Enterprise lied about a free upgrade and the condition of the vehicle. They wouldn't honour the prepayment via Auto Europe and stole £312 from my account. Litigation is now in progress. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
DENVER, US - Reviewed by PAWEL - 08 May 2019
" I had a positive experience. There was no trouble at all, car was prepared, easily picked up and dropped off. "
" I had a positive experience. There was no trouble at all, car was prepared, easily picked up and dropped off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 23 April 2019
" all went very well "
" all was very simple "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by TIM - 19 April 2019
" Auto Europe have been good. No issues and cheaper than others. "
" Car had stains on the seats and dirt in cup holders. I never received a receipt after returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by DAVID - 18 April 2019
" As above. Very efficient paperwork at both ends - just needed a more experienced agent to hand over the car. "
" Main issue was with the lady who showed us the car. First she couldn't find it. Then she couldn't put the back seats down for me. And then later I realised she hasn't explained the fuel the car used. The petrol cap said E85 and I spent hours driving around looking for it before I realised the car would take normal unleaded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 14 March 2019
" Auto Europe were the most competitive of all the sites i tried and got me a great deal with enterprise. I double checked on Enterprise's own website and i really did save £300+ on my rental "
" Enterprise were once again head and shoulders above other rental companies which is why i always try to book with them first "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 22 February 2019
" Easy to book and a good price. "
" The car was fine (Nissan Versa is a nasty little car, but that's all we needed and the Enterprise example was fairly new and clean). However, the Enterprise counter staff added on charges of $28 for Personal Accident (insurance) and a mysterious airport fee without telling us even though we showed them the Auto Europe confirmation form showing no insurance was to be added. This charge is only visible on the paperwork which they give to you as you exit the facility. When we returned the car, we challenged the charges and, after an argument, Enterprise removed them. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEAN - 20 January 2019
" There is no better place to rent a car with a better service. Enterprise/Auto Europe car is ultimately the best "
" Please keep on providing good standards of service to the public. you are second to none. Enterprise is the best. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 15 January 2019
" Excellent "
" Great time and the staff were great, thank you! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHILADELPHIA, US - Reviewed by GLENN - 11 January 2019
" Will happily go to Enterprise for a quote for my next hire "
" Great company to deal with "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ELIZABETH - 02 January 2019
" I always use Auto Europe, they are the best value and offer a free additional driver. "
" There were only 2 cars for us to choose from, usually, you have a whole row. When we collected the car we had a little wait for a member of staff to come over to us, they were busy, but I think they needed more staff on. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PUNTA GORDA, US - Reviewed by ANGELA - 01 January 2019
" very good - always like to use auto europe to get good prices "
" good experience - although check-in procedure seems a bit slow compared to other companies we have rented with in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JARNAIL - 31 December 2018
" Friendly staff "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BARRY - 10 December 2018
" Auto Europe were not up to par, Enterprise were faultless. We will book direct with them another time. "
" Enterprise were faultless, there was an issue with the information about our booking that you provided to them, they worked round it very helpfully. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by CONOR - 10 December 2018
" Always easy and reliable "
" Very courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GERALD - 05 December 2018
" An excellent service and will definitely use again. "
" Hired cars at Orlando Airport (MCO) many times from all sorts of companies. This was the easiest and best experience I've had so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by ERNEST - 25 November 2018
" Always check with AutoEurope before booking car hire. Some fantastic deals to be had, that actually maybe I should keep to myself. "
" Everything went smoothly. Friendly, professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by HOLGER - 21 November 2018
" all good. "
" great stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by RACHEL - 19 November 2018
" No particular comments. "
" Compared to car hire earlier in the trip with Budget, our experience with Enterprise was more paperwork, slower, inefficient pick-up and drop-off, and much more expensive. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by DEREK - 12 November 2018
" Generally good although I booked a GPS there wasn't one in the car and I had to ask for it. "
" Generally very good although I thought the car could have been cleaner especially around the wheel arches where it looked like it had been driven for miles along a dirt track. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ALEH - 12 November 2018
" Everything was perfect. "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by VUONG THAO UYEN - 10 November 2018
" It was wonderful. The people of your agent at Portland airport were very helpful. Thank you "
" For me, it was wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by NICHOLAS - 10 November 2018
" Young driver fee is discriminatory "
" Young driver fee is discriminatory "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DMITRY - 06 November 2018
" Fast and secure. "
" - Fast and reliable; - New, fresh and clean cars; - All paperless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SHIRLEY - 05 November 2018
" Very good service "
" Very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JULIA - 03 November 2018
" Renting with Enterprise was very good and we would use them in the future. "
" It was a welcome change to have collision insurance included and not be coerced into buying extra. However, if the extra third party insurance and breakdown cover had been included too, it would have been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by RHIAN - 01 November 2018
" Easy efficient service "
" Easy to find, easy pick up and drop off, upgraded car, couldn't fault the service , gps included in the price which for me was a differentiator from other hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BRENDA - 27 October 2018
" Overall v good. "
" Service good, could have used a car manual in the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DEAN - 25 October 2018
" Great overall experience. Prices shown were the final prices and the car was what we were advised it would be. "
" Great customer service when picking up the car. The car was extremely clean when collecting. Also no hard sales push for any extra insurances or anything else which I have had in the past from alternative companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DOMINICK - 20 October 2018
" Ok if they stop trying to scam people into having things we already paid for "
" The staff at counter very efficient but when collecting keys from hut they tried hard to give us a car of a lesser spec we had to demand the car we paid for, then trying to sell insurance we already had , very annoying and felt they were trying to rip us off!!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DENVER, US - Reviewed by JONATHAN - 08 October 2018
" See above. No need for repetition "
" Some confusion at collect time about spec for vehicle - GPS requested but not available so vehicle changed but paperwork showed original vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by JEREMY - 15 September 2018
" Excellent all round "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 12 September 2018
" See above "
" Paid for an inbuilt Sat Nav but ended up with a portable device. Could have used my phone or brought my sat nav with me. Disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CAROLYN - 11 September 2018
" Commented above "
" Overall my experience was very satisfied, only a little dissatisfied with the GPS which we had prepaid for but was not in the vehicle and we had to ask for it which caused a delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by GARY - 27 August 2018
" Probablywouldnt use again as car not up to expectations "
" Car not clean and not much choice. Found an uneaten cheeseburger under the seat after a week so car smelled. Not what I expected for the price. Door also squeaked badly throughout every journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEOFFREY - 30 July 2018
" Top Draw experience as usual. "
" Good service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 25 July 2018
" Quick and easy "
" Extremely helpful people on the Enterprise desk and in general a very good experience with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by IAN - 25 July 2018
" Auto Europe is always my "go to" car rental company, wherever I travel in the world. Again.... A pretty frictionless process. Keep doing what you are doing. "
" Both picking up and dropping off the car was a frictionless experience. Much less paperwork, and friendly service. Great digital communication between the check in desk upstairs and the car pick up station downstairs. I was greeted by my First name, very friendly. Only complaint would be about the wait time at the check in counter, and that wasn't really too bad. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by KERRI - 23 July 2018
" Everything ran really smoothly and it was extremely simple, car in excellent condition and the full-full fuel policy was very helpful. I was pleasantly surprised at the efficiency of everything. "
" Everything ran really smoothly and it was extremely simple, car in excellent condition and the full-full fuel policy was very helpful. I was pleasantly surprised at the efficiency of everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PHILIP - 13 July 2018
" Hassle free. I am happy. "
" Vehicle was very satisfactory, comfortable and met my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10