AUTO EUROPE ESTONIA Car Rental Reviews

TALLINN, EE - Reviewed by DESSISLAVA - 03 August 2024

" It wasn't clear what level of roadside assistance I had as a default. Vat rates weren't updated on your website. "

" I was informed that Auto Europe has not updated their info for the higher level of VAT in Estonia, so I had to pay more than I expected for taking the car outside of the country. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TALLINN, EE - Reviewed by PATRICK - 07 November 2022

" Would def use again. Flawless. "

" Great service, friendly rep, great car, all good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TALLINN, EE - Reviewed by WILLIAM - 08 June 2022

" On arrival in Tallinn I went to the selected car provider and collected the vehicle. Really happy with the car and model. All great. Thanks. "

" It's so easy to book book with you, then turn up and collect the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TALLINN, EE - Reviewed by KAROLINA - 02 March 2022

" everything went smoothly and with no issues "

" quick pick-up, friendly and helpful staff, car in good condition with winter equipment, all went smoothly with no problems "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TALLINN, EE - Reviewed by ALEKSEI - 24 September 2021

" Generally ok "

" Quite easy to pick up and drop off. The car was ok, generally good condition. Some minor faults: ventilation : knob didn't rotate past windscreen and feet and I couldnt work out the cruise control, and there wasnt manual with the car to try work it out. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TALLINN, EE - Reviewed by ALEXANDER - 13 July 2021

" Its difficult to rate the 'experience' of Nucar because as a customer its not clear what Nucar is. Is it Auto Europe? Is it the End Vehicle Supplier? Is it something else... However, just in terms of the customer journey... There is a degree of uncertainty when booking because of the delay between submission and it being confirmed with the end supplier. Removing this would give customers more confidence to book in future, especially for time sensitive car hires. Also the voucher aspect of the service is not typically what one would expect with car hire providers. Usually one would just book and the backend system updates without the customer having to print off a barcode and present it at pickup. I realise this is a tricky part of the process to manager. "

" Its difficult to rate the 'experience' of Nucar because as a customer its not clear what Nucar is. Is it Auto Europe? Is it the End Vehicle Supplier? Is it something else... However, just in terms of the customer journey... There is a degree of uncertainty when booking because of the delay between submission and it being confirmed with the end supplier. Removing this would give customers more confidence to book in future, especially for time sensitive car hires. Also the voucher aspect of the service is not typically what one would expect with car hire providers. Usually one would just book and the backend system updates without the customer having to print off a barcode and present it at pickup. I realise this is a tricky part of the process to manager. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TALLINN, EE - Reviewed by IAN - 04 September 2020

" Auto Europe is easy to use. "

" Office was shut on arrival. Only one person working meant there was not always someone in the office. Though efficient, the employee was not particularly customer friendly or service oriented. On returning the car, the same employee was working and the experience was similar. No real interest in customer engagement. Took keys and documents and that was it. Later that day I received a brief email about "new damage" being found on the car. Though I do not believe the damage was sufficiently bad to warrant an insurance claim I had to complete an "accident report". I also do not believe the damage has been repaired, but has simply been noted. Nevertheless I have been billed €480 + €60 admin. Which I will be reclaiming through the cover provided by Auto Europe. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TALLINN, EE - Reviewed by TIMOTHY - 29 September 2019

" Easy to book & competitive price "

" Very efficient staff at pick up and drop off. Pragmatic approach to minor bodywork chips "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TALLINN, EE - Reviewed by ERIN - 23 August 2019

" you hid major terms and conditions withing the small print of the contract, failed to email us the voucher and then refused to refund us the money when the car hire company did not provide the service paid for. I have used autoeurope many times over the years and recommended it to many people but this will be the last time I use this service "

" terrible, rude staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TALLINN, EE - Reviewed by LINDA - 26 July 2019

" Otherwise, the card was in good condition bar a cracked windscreen. All defects were clearly identified on the vehicle's paperwork. "

" Hertz provided services in Tallinn. They noted that the insurance coverage they offer is different from Auto Europe and if an incident occurred, I would be out of pocket and have to claim back from Auto Europe. Was not pleased to hear this or the €800 deposit they placed against my credit card. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TALLINN, EE - Reviewed by ELENA - 13 June 2019

" nice, very polite, nice to deal with "

" nice to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TALLINN, EE - Reviewed by ANASTASIA - 16 May 2019

" Pleasant experience , the Tallinn branch was helpful and provided a professional service. "

" Great professional service, will be using this service in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TALLINN, EE - Reviewed by WOJCIECH - 22 August 2018

" just ok "

" The collection of a car took almost 2 hours. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TALLINN, EE - Reviewed by JEAN - 09 June 2018

" booked online via inter rent , good value and easy to do "

" the car was clean very low mileage and fuel efficient. Staff were attentive and helpful "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TALLINN, EE - Reviewed by PAUL - 27 April 2015

" Straight forward booking process and good value "

" excellent service, car was ready, clean and in good condition. no on e at drop off to inspect on return so am trusting them to be straight with insurance etc "

TALLINN, EE - Reviewed by ANTHONY - 13 April 2013

" very good "

" excellent "