Auto Europe
- North America
- Central America
EUROPCAR CHILE CUSTOMER REVIEWS
- 7.9
- 7.9
- 8.4
- 7.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR CHILE Car Rental Reviews
Average Rating for Europcar :
SANTIAGO CL, CL - Reviewed by ANTHONY - 08 June 2024
" A good car with good service and friendly, helpfull staff at a good price. "
" Good, quick service onsite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUERTO MONTT, CL - Reviewed by AARON - 17 January 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO CL, CL - Reviewed by SOPHIA - 02 January 2020
" 1) It took a long time to both pick up and drop off the car - for some reason, the paperwork seemed to take a very long time to go through. I had signed in/registered online but that didn't seem to make a difference. 2) Two days into our holiday, I got an email saying the vehicle needed to be changed. When I called the company, I was told the vehicle was needed back for maintenance. Surely this is something they would have known prior to giving me this specific vehicle? I was told they would make it easy for me but basically they called me a couple of times as my family and I were travelling beyond Santiago and then I never heard from them again. I was told nothing when dropping off the car. Not sure what to make of it but it caused a certain amount of stress and anxiety not knowing what the situation was. Not a great experience "
" I rented via AutoEurope/see comments below "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PUERTO NATALES, CL - Reviewed by STEPHEN - 02 December 2019
" no complaints whatsoever. "
" very happy with the service and vehicle. thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO CL, CL - Reviewed by CJ - 15 November 2019
" aaa "
" sat nav was not up to date eg. wrongly identified petrol station near airport to refill tank so could not return car with full tank. However, staff refunded cost of satnav which roughly equaled fuel surcharge "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SANTIAGO CL, CL - Reviewed by CJ - 10 November 2019
" Efficient as usual "
" Had to replace car due to puncture. Second car smelt of sick. One way supplement was expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SANTIAGO CL, CL - Reviewed by RICHARD AND JAY - 11 February 2019
" Worked well, as usual "
" My only real adverse comments is that I did not receive a close out statement, although the deduction from my credit card was in line with what I was led to expect. The one way return fee was very high, but no worse than the competition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO CL, CL - Reviewed by DANIEL - 19 January 2019
" We got no car, no money back and had to spend much more money on a different car rental on the spot "
" I got a really bad experience with Europcar in Santiago's airport. Everything was going fine until the moment of using the credit card. For some reason the card was denied so I was advised to call my bank which I did. From the bank they told me the card wasn't blocked for being in a foreign country and I could use it freely in Chile, actually they said they couldn't see any transaction from the card so it wasn't denied/refused by their system. With this information I went back to the counter and we tried again, again with no luck after several attempts (we typed the card number as well just in case the physical card was damaged, same result, denied). Then we offered to use my debit card to pay the 800 USD needed (I had more than 6000 USD so more than enough) but they refused that, same to my offer to give the deposit in cash. We tried with my girlfriend card as well with the same result (we used that card for 3 weeks in a row in Chile with no problem at all). At the end basically we couldn't take the car anyhow so we ended up stranded in the airport. The only thing they told us in Europcar was to cancel our reservation through Autoeurope but that was even more expensive than the money we'd get back so we ended up with no car and no money. Extremely frustrated and unsatisfied, a really bad way to start a long trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTIAGO CL, CL - Reviewed by MARIA ALEJANDRA - 12 January 2019
" Very good service. I had a query regarding some paperwork, so I called Customer Services and all was explained very clearly. Will definitely be using this company again and recommending it to friends and family. "
" Although it wasn't stated, you have to get a bus to pick up the hire cars. Aside from that, I was very pleased with the pick up service and the condition of the car. Disappointingly when I dropped off the car, I had to go to the Europcar office inside the Terminal to get my deposit back rather than do all the paperwork at the car drop off area. This meant it took up some time, which was annoying. Apart from that, very happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SANTIAGO CL, CL - Reviewed by GARY - 12 December 2018
" Would definitely use again. "
" Picking up the car was a bit slow. It was unclear which road tolls were pre-paid so I think I paid for some tolls when I needn't have. Polite staff and good car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PUERTO MONTT, CL - Reviewed by GARY - 11 December 2018
" Recommended. "
" Very convenient pick-up and drop-off, low mileage car and very polite staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUNTA ARENAS, CL - Reviewed by LEE - 03 November 2018
" Quick and easy to book and pick up drop off. Car was a little dirty "
" Easy booking and value for money "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SANTIAGO CL, CL - Reviewed by GUY - 03 August 2018
" Everything worked out smoothly, thank you "
" Everything worked out smoothly, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA SERENA, CL - Reviewed by RUTH - 20 July 2018
" Members of Staffs in chile very poor services .... "
" When I dropped my car on 17 July no one was in the counter , I had to return to pick up my paper work another day, It's been 3 day since I return and still didn't do my refund of guaranty .....pity very disappointed "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8