Auto Europe
- North America
- Central America
EUROPCAR DENMARK CUSTOMER REVIEWS
- 8.5
- 8.9
- 9
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR DENMARK Car Rental Reviews
Average Rating for Europcar :
BILLUND, DK - Reviewed by MARK - 11 September 2025
" My first time using Auto Europe and was very satisfied with the service. I will use you as my first choice in the future. "
" The car had numerous scratches and minor dents, not all had been noted by Europcar. We had to advise them of those not recorded and I was not confident that all damages were noticed. The car hire area was a considerable distance from the airport terminal, there were no signs to advise of a shuttle bus and the walkway wasn't covered so we were soaked from the rain. On our return there were no trolleys to carry our luggage back to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AARHUS, DK - Reviewed by RACHEL - 02 September 2025
" All good. Impressive Hybrid vehicle. "
" Another no fuss rental. It would be even better if I could just pick up the keys from the rental desk and go! vs repeating duplicate paperwork from the rental desk each time ;) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID JOHN - 01 July 2025
" So satisfied that I've made another booking! "
" Worked perfectly, my seconf booking with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 25 June 2025
" I don't go round recommending car rental to people! "
" I don't go round recommending car rental to people! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AALBORG, DK - Reviewed by ANTHONY - 02 June 2025
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JASON - 20 May 2025
" Very positive, would highly recommend "
" Great staff, we had an upgrade on the car, which was a bonus. The car had a couple of scuffs and the drivers seat was a bit grubby but nothing to worry about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by PAUL - 10 May 2025
" In 10 years, I have never had a less-than-perfect hire. Top companies covered and brand-new cars for a few pounds a day. Always proficient, never difficult. Recommend. "
" Faultless, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 11 March 2025
" As always, no problems. Good service "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RONNE, DK - Reviewed by STEVEN - 28 January 2025
" The experince of collecting the car was quick and easy. The car was the expected car advertised and was in good condition. Drop off instructions was clear and made the whole experince very good. "
" This comment is for AutoEurope and not Europcar, please do send on to the agent as this can effect the customer experince. Please make sure that you understand the regulation around IDP's. I emailed autoeurope whether I need a IDP having a UK licence to drive in Denmark. From the UK government website it clearly states that there is no IDP required for persons with a UK driving licence to drive in Denmark. I emailed this information as autoeurope as it states on the website that is mandatory to have an IDP. This is information is in correct and false, in my rental and country. However, autoeurope insisted that I needed and IDP. I then got an IDP but not for Denmark as it is not required by the law of Denmark and UK. When I arrived to pick up the car from Europcar, the customer service operator indicated that there was no need for an IDP. Therefore, I had to waste my time to get an IDP not for Denmark and pay additional cost that was totally unnecessary. I must remind autoeurope that neither autoeurope and Europcar do not have legal judication to override the law of land where there is no legitimate cause or right to enforce mandatory IDP's. This is misleading and causses unnecessary cost and time wasting for the customer. Please do you due diligence and get it correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 18 November 2024
" All good as usual "
" All good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 09 November 2024
" Perfect no complaints "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 07 November 2024
" Faultless "
" Another good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STIG ANKER - 31 October 2024
" Upgraded car was too modern to my liking. Too much beeping and steering control. "
" Efficient, quick and professional service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AARHUS, DK - Reviewed by DAVID PETER - 28 September 2024
" Customer care and civility sadly lacking,although the car and drive was ok "
" The pick up was OK.Drop off was dreadful,the person was rude,unhelpful and did not engage with me.I left not knowing one way or another whether the car was OK.I knew nothing had happened to it whilst in my care "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by CHARLES - 30 August 2024
" Faultless service "
" Faultless service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KUNAL - 27 August 2024
" Too expensive! "
" Crazy prices with a silly mileage cap on top. Drop instructions unclear. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LAUREN - 26 August 2024
" Very good all round but a bit limiting having such a mileage restriction that we were told by AutoEurope customer service would be upgradeable at the counter when collecting the vechile but it turned out it was not. "
" Very good all round but a bit limiting having such a mileage restriction that we were told would be upgradeable at the counter but it turned out it was not. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 21 August 2024
" As. Above. Poor. "
" Car we ordered was not available Got a so called upgrade ?? TO. SMALL Went back to reception to get a car nearer to the one ordered. Plus why are we charged for mileage "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BILLUND, DK - Reviewed by TIMOTHY - 20 August 2024
" X "
" More signage approaching the airport would help. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WILLIAM - 30 July 2024
" All went very smoothly "
" All good but a bit pricey even for high season. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MIRIAM - 30 July 2024
" Very smooth transaction and easy to deal direct with the car rental company despite being booked through a third party. "
" I required roadside assistance and the staff were extremely helpful providing detailed instructions not only on how to solve the problem but in the cheapest way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PHILIP - 06 June 2024
" Easy - just what I needed. "
" Great deal, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOHN - 02 June 2024
" Very satisfied "
" Efficient informative and polite. No pressure for "extras"! I was impressed with the process which only took 5 mins as a paperwork was at hand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BIRGITTE - 31 May 2024
" Have booked through the company many times. Haven't experienced any problems "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 27 May 2024
" No issue excellent service "
" Excellent service- getting from the car rental to the airport terminal a bit far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ADRIAN - 23 May 2024
" would use again "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ESTHER - 16 April 2024
" Easy pick-up, accommodating of my need to drop-off nearer the airport "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by ELLEN - 15 April 2024
" I always hire through auto europe and have frequently ended up with a europcap. Always happy with the experiende "
" very happy with all aspects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by MORTEN - 06 April 2024
" Great value. Thank you "
" Friendly and efficient service. Some slight inaccuracy in advice provided on driving in Southern Sweden. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 13 March 2024
" Smooth "
" Very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by STEPHEN - 05 February 2024
" All very good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 22 January 2024
" Excellent as always "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIMON - 04 January 2024
" Car renting at Copenhagen airport is a (free) bus ride from the terminal. That's a nuisance. "
" The extra driver was 10DKr per day more than the contract said. The vehicle had some damage which was inadequately marked on the paperwork such that I had to spend quiteb a lot of time photographong and emailing the following morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JONATHAN - 03 January 2024
" I won't choose europcar again from auto Europe "
" This was my reply to their email 23 hours after drop off... Dear Mia. Thank you for your email. I did not complete a report form because I was not aware of the damage and do not accept responsibility for it. Unfortunately I do not having any photos of the hire car when i picked it up as this was the 2nd hire car we had from you during the rental period as I had to return the 1st car because a pre existing chip in the windscreen had been distracting me when I was driving in the sun after some rain. Also as we were catching a flight I didn't pause to take photos when we returned the car. So I cannot prove my innocence. But there is circumstantial evidence which I believe points to me being innocent. Firstly, when we dropped the car off at 8.10am on 27/12/23 it was not dark, it was twilight. So when your staff member checked the car, with a flashlight for extra clarity, he should have been able to observe the dent. But he didn't, and said to us "the car has no new damage". When your own staff member spends extensive time to check the car and doesn't find a dent, this should carry significant weight. If the dent was there (and i don't believe it was) and your staff member didn't see it (because I believe the car was in excellent shape), they need more training, but we should not be penalised. Secondly, I am convinced I did not cause any damage and either the dent was there before we received the car (and i didn't see it) or it was damaged after we returned it. You are very thorough in identifying scratches before a car is rented out so i assume that the dent was made after we returned the car. The photos which were sent were taken in broad daylight, much later than the twilight when we returned it. This must have been a significant period of time (especially as the email was sent almost 24 hours after the car was returned), so someone/ something could have dented the car whilst it was parked in your car park. So on the balance of probability and reasonableness I don't think we should have to pay a fine or the admin fee. So now you have a choice - to either close the case and delete the fine, or to make us pay. But as you make this decision please bear in mind that we visit Copenhagen regularly, as my wife is Danish, and we normally rent a car from the airport. We also rent cars when we fly to different countries. However, if you decide to inflict this unjust fine on us I will never rent from you again as my trust in europcar will have been broken and cannot recommend you to anyone else. Yours sincerely Jonathan Paul Webber "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by LINDA - 28 November 2023
" Not sure if this will be sorted without being charged for a cost I should not have occured. Frustrating and time consuming. "
" Europecar charged £610+ to my creditcard for excess millage that I had not made. I drove 320 km. The refund has fallen short by £40+. Having to wait for my card statement and then send a dispute. I should not have been charged any extra cost from Eropecar. A lot of frustrating hazzle and anxiety about it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JIM - 11 November 2023
" Auto Europe's website is easy to use and they produce a great selection of options to choose from. "
" Good central location friendly helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 09 November 2023
" Always good using Auto Europe. However recently have had to use other hire companies as the web site has not been working. "
" Generally faverable. Was worried that I had to inspect the car for any damage before I left. When you're tired after a long flight you don't really look that close. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AARHUS, DK - Reviewed by RACHEL - 29 October 2023
" Great. "
" Great as always at Aarhus airport. Always give an upgrade if possible. Lovely staff at the car rental centre. Easy parking, refuelling and return etc fuel is not overpriced either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 20 October 2023
" Beautiful city people and culture "
" Helpfully professional and welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 02 October 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by DUNCAN - 20 September 2023
" Customer service team were helpful trying to assist with cancellation "
" Had to pay extra for mileage. Realised this too late to cancel, whereas almost all the other rental companies at AAR had unlimited mileage for the same/lower price. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CLIFFORD - 09 September 2023
" Excellent value "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by ANDREW - 01 September 2023
" Overall a good experience no fuss quick & easy "
" Easy booking straight forward & efficient very helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KURT - 26 August 2023
" Very effichint "
" very busy, but did not have to wait long. Staff very frindly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by KIRSTY - 14 August 2023
" Easy, good value for money and reliable. "
" friendly, helpful and chatty staff who spoke great English. The upgraded car i received was comfortable and great to drive. I plan to return to Billund soon and will happily rent with Europcar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by IAN - 06 August 2023
" Could do much better. "
" Location of hire car hard to find and quite a distance from terminal. Vehicle not clean. Two warning lights lit. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by MARTIN - 27 July 2023
" Great staffcexperience "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ZAHRAA - 24 July 2023
" not stright forward, and many mistake was done which lead i was charged a lot "
" they changed the car required and passed wrong information to the main car rental i was charged extra "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PETER - 14 July 2023
" Easy to use website "
" Pick up & drop off was very quick & smooth. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by MERETE - 05 July 2023
" The staff is friendly and helpful. However, Europcar should employ extra staff at the key times when planes arrive. It must be known exactly how many people will be picking up a hire car. It is unacceptable to keep customers waiting for up to 45 minutes. "
" Europcar should employ extra staff at the key times when planes arrive. It must be known exactly how many people will be picking up a hire car. It is unacceptable to keep customers waiting for up to 45 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAEL - 05 July 2023
" as 3 above "
" great service - no problems- car provided was as ordered not like last christmas with sixth-- very personable staff on take out car -- young lady and equally good guy on the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 01 July 2023
" Will ensure get dates correct next time "
" My fault right date but wrong month, so wasted my money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AARHUS, DK - Reviewed by DAVID - 28 June 2023
" good "
" Danny from Europcar at Aarhus airport was excellent. Friendly and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DAVID - 05 June 2023
" Easy to use, great quality car, higher size and spec than ordered. Easy drop off but long walk back to terminal as son and wife both have health issues and enquire assistance from airport staff, this unfortunately wasn't available at drop off location "
" Everything ran smoothly except quite a lengthy queue at desk for collection as only 1 member of staff working. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ALEX - 03 June 2023
" Overall a good experience. "
" Hire desk staff extremely friendly and knowledgeable, spoke English well, gave maps to direct us to car pickup including taking consideration of our luggage and baby, upgraded car size for free as they'd ran out of smaller cars. On collecting the car the exterior, whilst undamaged, was extremely dusty & streaked, unclear if it hadn't been washed between hires or had been parked for so long the dust had accumulated. Drove round to their maintenance garage where we were advised by desk staff that the child seat would be fitted, however the staff at the garage had no knowledge of the hire seat and which would be suitable for our baby. The child seats weren't Isofix and were quite work, with the foam & fabric peeling/coming off. They were also stored in the vehicle-washing bay so had lots of spray marks, streaks & damp smell. I was left to fit it myself which wasn't a comfortable experience fitting an unfamiliar car seat in an unfamiliar country in their car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by MICHELLE - 03 June 2023
" Would use again "
" The staff member was efficient, however they were own their own, which meant it took 40 minutes for us to queue and receive the keys for the car. There was also no windscreen washer fluid in the car at all. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by DLAWAR - 25 May 2023
" Very disappointed. Will not recommend also will not be using this service again. "
" I'm disappointed to say that, but will never use this company ever again, I was unable with to collect car on my chosen date just because my flight was delayed, they made me go back to airport the day after to collect, they were not helpful at all. Car in dirty condition wasn't cleaned, when I hired the car I asked for two buster cars seats, they charged £80 which was not mentioned at the quote they invoiced after I handed back the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
BILLUND, DK - Reviewed by HEIDI - 04 May 2023
" I would highly recommend this company. "
" Fantastic staff, so polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 01 May 2023
" Perfect "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 24 April 2023
" Perfect no problems "
" All went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JOAN - 17 April 2023
" See above. All further bookings in 2023 at Billund are with Europcar. Looks as if there are no other options for the booking in August. Will also check Christmas 2023. "
" Downgraded as now manual car was available based on the category we had selected. Significant marks / damage to the vehicle. Now today requirement to meet the cost of a chip to the windscreen which we were not aware of. Very unexpected to have this type of claim. We have never had a similar claim for any car hire previously over many years at Billund. An accident damage claim form sent to me for completion. We were not in an accident. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by ADAM - 16 April 2023
" A+ "
" No hassle, great car and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HELLE - 06 April 2023
" Car rental in Copenhagen Airport is very inconveniently located. I arrived late and waited a very long time for the bus. The bus stop is not easy to find. Would be nice to be able to walk instead! "
" Very friendly lady at the desk. Felt welcome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 02 April 2023
" Very efficient "
" Service was excellent even got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by METTE - 28 March 2023
" Exactly as it should be, seamless. Thank you europcar. "
" It was smooth from start to finish. I have previously (twice with sixt, once with europcar) had the issue that a car was not full on pick-up, not drastically so, but clearly not full. On each occasion this was sorted out on the spot, but I knew this time that due to it being an evening pick-up I would be tired, so I phoned ahead and spoke to a young man on the counter. Of course I have no idea if it would have been a problem otherwise, but on pick-up the car was fully refuelled and a great little vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 15 February 2023
" Great. "
" Super easy, and very competitive prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by METTE - 19 January 2023
" One I will be happy to repeat. "
" The price was very competitive for a really good car, comfortable and easy to drive. The young man at the counter at pickup was knowledgeable and helpful. My absolute favourite part of the experience, however, was the young man who was there at drop off. Make sure you keep him, people (and staff) like that do not grow on trees. He turned a stressful morning into a non-stressful one. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN-MARK - 13 January 2023
" All round great service "
" Helpfull staff transport provided at airport 15 mins airport to driving class service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HILLEROED, DK - Reviewed by VICTOR - 20 December 2022
" All in very pleased with the hillerod office always very feindly proffesional and helpful "
" Great service booked through 3rd party would be great to get a direct competitive price from europa cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 07 December 2022
" The first time that I had hired a car for a number of years. Overall the experience was fine, with the exception of the damage claim. I don't generally make recommendations to friends about purchases, so the score is lower than you might expect. "
" I subsequently received a communication from them saying that there had been some damage to the upholstery on the rear seat. Their photo showed a small hole. I had to point out that during the whole hire we had not used the back seat, either for people or luggage, so that the damage probably existed prior to our hire and had not been picked up in the pre-hire inspection. As a result the extra charge has been waived, but maybe they do need to improve their checks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HILLEROED, DK - Reviewed by VICTOR - 03 December 2022
" Quick smooth no hold ups "
" Very plesant and feindly at the hillerod depot , smooth pick and quick return process highly recomend and i have already bòked my next hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NANCY - 02 November 2022
" Good customer service "
" I am extremely happy with the service and how swift and easy it was it collect and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by CAROLINE - 16 October 2022
" No information about a deposit was given to me at the time of booking. I booked and paid for full insurance as I always do which at all other car rentals meaning that a deposit is not needed as everything is already covered. I was also not informed of the very low mileage at the time of booking. I was told when I paid the deposit that it would be returned to me once the car was back, but instead of getting a refund I got an email saying that they cannot make a the payment back to my card and that I need to send my account details. I'm highly dissatisfied and appalled by the lack of information and misinformation from Auto Europe from start to finish and will never ever book with you again. "
" No information about a deposit was given to me at the time of booking. I booked and paid for full insurance as I always do which at all other car rentals meaning that a deposit is not needed as everything is already covered. I was also not informed of the very low mileage at the time of booking. I was told when I paid the deposit that it would be returned to me once the car was back, but instead of getting a refund I got an email saying that they cannot make a the payment back to my card and that I need to send my account details. I'm highly dissatisfied and appalled by the lack of information and misinformation from Auto Europe from start to finish and will never ever book with you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by DAVID - 02 October 2022
" Very friendly staff very happy "
" Car was lovely to drive very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by JOHN - 23 August 2022
" See above "
" All very easy and straight forward. However, having mobility issues it would be nice if the car could be nearer the terminal rather over 200 metres away. And so the drop off point could be nearer too. There needs to be question about mobilty issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 17 August 2022
" A good rental "
" Easy to change booking online. Local staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAEL - 21 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by MARK - 19 July 2022
" Overall, the car was good. The staff were friendly, but the problems with the bridge payment (having to pay twice and the unclear final invoice) leaves me unable to recommend to others "
" At Copenhagen Airport we informed the staff that we would be going across the Bridge to Sweden. We were told that Europcar would take care of this and charged my card for the toll. When we got to the bridge we could not pass. We had to pay on my credit card to get through. the guy on the bridge informed us that this was a common problem with Europcar! I called the Copenhagen office and let them know, they assured me that the return would be ok and that I would be re-imbursed for the extra that I had had to pay. I eventually received a final invoice and money was returned to my card, however I could not make any sense of the invoice as the final invoice bore little similarity to the original. So I have no idea if I have been fairly refunded. I cannot be bothered to phone and try and haggle out all of the details for the sake of a few pounds. I will however use a different company next time. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by TIMOTHY - 11 July 2022
" See box 3 "
" The young lady on the desk was first class in every respect. It was a very efficient handing over of the vehicle. The gear box was maybe not the best we've had but apart from that we were very satisfied . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by KAREN - 08 June 2022
" First class "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by FIONA - 07 June 2022
" Super "
" Very helpful gentleman at aalborg airport desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 02 June 2022
" Generally Autoeurope is a good company to hire cars through. When we had a flight cancelled we could not get a prorata refund for the day we did not use. It would have cost more to change the rental for one day less. "
" They were efficient and helful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BIRGITTE - 20 May 2022
" All good "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by GRAHAM - 19 May 2022
" Good website, good prices, good communication. Everything went very smoothly "
" Very good experience, good price, no hassles. Free car upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SUSANNE - 14 May 2022
" I had not noticed they only allowed 90 km per day - thereafter you are charged extra per km! Please read the small print. It turned out very expensive for 2 days in Denmark "
" I had wait for 1 hour and 15 min, late in the evening to get the car which was pre booked through Auto Europe . The was 1 person serving and processing costumers (however she was very nice) I then needed to swap the car as I believed there was a fault with the first one! This was done with ease. I also had to contact them as I had left my handbag in the first car and was on hold for 40 min. Friendly and helpful staff - but ver slow! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DANIEL - 03 May 2022
" Not a good service! "
" I had issues collecting the car as it wasn't in the bay it was supposed to be and even when looking for staff in the pick up area they weren't very helpful. Except a Romanian guy from Hertz who help me out. The drop off was unmanned and I had to return my keys to the airport. SO when I received a damage claim the next day (which I maintain the small dent was on the car when I collected it and is on the damage report in the same place) I was extremely unhappy. I have disputed the claim, but also feel that it is imperative for the vehilce to be inspected with the customer when it its returned and I was informed that there would be an attendant until 10pm, when I arrived at 8pm there was no staff and a sign that said return the keys to the rental office. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by EMMA - 03 May 2022
" Staff were great, car clean and brilliant for us "
" Hidden costs that weren't obvious when I booked the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAJA - 15 April 2022
" As above "
" At pick up, counter staff was very busy. Took me about 25 mins to be served.... At drop off, there was a very helpful gentleman. But I didn't get no proof that I have dropped the car off in a satesfactory condition....would have been nice to have a record of them receiving the vehicle back... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LOUISE - 20 March 2022
" Horrible!!!!! Have never in my 13 years living abroad rented a car which did not have free kilometres! Never in a million year would I think any company would do that in 2022, paid a fortune in extra km as only 90 was included or day. Counter staff when collected was an arrogant guy who basically was just rude because I did not rent directly from them! Terrible terrible. Won't ever use your service nor recommend it to anyone. "
" Have never in my 13 years living abroad rented a car which did not have free kilometres! Never in a million year would I think any company would do that in 2022, paid a fortune in extra km as only 90 was included or day. Counter staff when collected was an arrogant guy who basically was just rude because I did not rent directly from them! Terrible terrible. Won't ever use your service nor recommend it to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AARHUS, DK - Reviewed by SIMON - 02 March 2022
" See 3 above "
" I travelled to Viborg for a funeral. Your daily mileage rate did not cover this simple and short journey which I found very poor. Very disappointed the Sat Nav did not work and I had to rely on my memories of 20+ years ago to get me there. Otherwise it was excellent!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ANDREW - 02 March 2022
" Can't unsubscribe from auto Europe marketing. Will give negative in future "
" Can't unsubscribe. Will give negative in future. Haven't given a rating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BENEDIKTE - 21 February 2022
" Worked well and car much cheaper than on other websites. "
" Over all easy and positive experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILLUND, DK - Reviewed by MIA - 31 December 2021
" I would recommend using Auto Europe to hire a car. I have used them several times and they have provided very competitive rates compared to other hire car websites. "
" Every aspect of the hire went well. When I dropped off the keys, I was told I would receive an email with final settlement in the coming days. I haven't received an email yet, but I do not expect any further costs to be settled either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHARLOTTE - 04 November 2021
" Friendl and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SIMON - 03 November 2021
" Good "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAVI - 30 September 2021
" ABSOLUTELY NO HASSSLE "
" No Hassl;e "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LINDA - 26 September 2021
" Key drop as office was closed. Nice and easy. Email sent with payment details. Perfect. "
" Professional and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by DENYS - 24 September 2021
" EXCELLENT SERVICE "
" FRIENDLY AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MAJID - 23 September 2021
" Lovely people with great deals on cars have been using Them for a very long time "
" A very good Company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KIRSTY - 18 September 2021
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SAEED WAHEED - 04 September 2021
" Very good "
" Very good car good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by MARCUS - 03 June 2021
" Fantastic service. Fast and efficient. It is so easy to deal with this company and would thoroughly recommend. "
" Fantastic service. Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUSANNE - 24 February 2021
" Nothing to say "
" I'm very disappointed as due to my mother sadly passed away I wasn't able to travel on my dates.I simply wanted a voucher to use at another date, but I was told I couldn't "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by BIRTE - 23 September 2020
" Great value "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by NICHOLAS - 15 March 2020
" Overall very hapoy "
" I was looking for a building that said autoeurope, didn't realise it was Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by JANE - 14 March 2020
" Overall very good "
" 1. Would love a manual in English in future 2. A 5 minute update on any new innovations on the car would be very useful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARY - 13 March 2020
" As above will use again "
" Very happy with the car excellent price and the staff were great would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 20 February 2020
" Great service at a good price, thank you "
" Use them everytime, always great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BRENNAN - 17 February 2020
" Good value Good vehicles "
" Easy booking efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ESBJERG, DK - Reviewed by GITTE - 13 February 2020
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LUKE - 08 February 2020
" Car was fine but not happy with what I've mentioned above. "
" Car was much smaller than advertised and was told I could get something bigger but had to pay extra. The car was dirty inside when I picked it up. I have also been charged £34.99 and given no explanation for this. Please refund this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by HANS - 15 January 2020
" Perfect "
" All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHARLIE - 08 January 2020
" Fast and efficient pick up and drop off, and the car was nice "
" No problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 06 January 2020
" Limited Milage should be made a lot clearer "
" Excess Milage was not made clear "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by ALASTAIR - 06 January 2020
" Great price for the vehicle provided. "
" Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 03 January 2020
" Left furious and "
" I discovered that I only had 90km a day limit. This is three quarters of an hour driving on the motorway per day. Europcar's website says there is a €2.44 charge per kilometre in excess. That is excessive and also incorrect, it turns out to be DKK 2.44. Although much less than than the euro value, it still left me having to pay over a hundred euros. I actually abandoned the car for a period and took the train to cut down on excessive mileage. I've never encountered such a low limit before and rarely in fact had a limit at all. Exceptionally disappointing. They also charged for a higher mileage than actually driven, though they corrected the statement they haven't yet corrected the deduction from my credit card. Will not be using the service again and I've shot a warning over Facebook to save friends from europcar's policy. AutoEurope could have made the limited mileage more prominent, considering its highly unusual and exceptionally pricey. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by FREDERICK - 02 January 2020
" overall, very good experience. Will definitely use again. "
" overall, v good experience. Will use again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 01 January 2020
" Have always used Auto Europe to find car hire in various countries "
" Was everything car hire should be (but often is not). Check-in was friendly and fast. They explained what upsales were available - but no annoying hard sell. Car was very reliable and in good condition. Drop-off was very quick and again good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CLARISSA - 24 December 2019
" It was no fuss and things work out well "
" It was easy and simple "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LISE - 11 December 2019
" Straightforward at a reasonable price "
" Quick and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SOREN - 03 December 2019
" Still not sure mileage limit on rented car was clearly communicated "
" Apparently there was a 90km limit mileage on my car. I could possibly have overseen at the time of booking but have to say that it wasn't communicated to me very clearly. Was unfortunately presented with a final charge after short (24hr) rental of DKK 1386,45 (i.e. excess 711km). To Europcar's credit though, the mistake was quickly corrected when I called Europcar's airport office before flying back to London. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KAMAL - 28 November 2019
" Need to make it a lot clearer that the rental isn't unlimited mileage. Just paid an extra £40 for excess miles. Not happy "
" A1 service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LUCY - 22 November 2019
" Very reasonable price for the car hire and the excess protect was also good value. Had no problems with Auto Europe and everything went smoothly with regards to picking up the car. "
" I had a problem with the car getting a flat tire the day after I picked up. I'm fairly certain the puncture was present when I picked up the car as the tire became flat overnight. The phone numbers given to me on the paperwork were useless, they all either told me that the office was closed or went straight to voicemail despite the Billund office's opening times saying that they should have been open. I eventually spoke to someone Aarhus after finding a number by trying to call a different office's number I'd found online. The person on the phone was great and managed to sort out a repair service to come and fix the tire. The car rental itself was nice apart from the tire issue and the person from Aarhus who I spoke to was great however I was not happy about the fact that Europcar had essentially stranded me in a foreign country with no way of getting help. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by FINN - 14 November 2019
" not much to say, everything incl. booking etc. went fine. "
" A long way to the renting office, but same for every company. Also a long way in the car park to pick up the car . otherwise a nice car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by CHRISTOPHER - 13 November 2019
" M "
" Staff at counter should not try and sell extra products when they know you already have it. Car came in filthy conditions on the exterior "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by KATHERINE - 04 November 2019
" great..x "
" Thank you - all good..xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ANDREW - 01 November 2019
" Only issue was location of vehicle other than great company "
" Easy to use and great free upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEPHEN - 30 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by VERNON - 23 October 2019
" Exactly what was wanted "
" Trouble free and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SARAVANASUNDAR - 23 October 2019
" 90km per day is tricky business with no upgrade facilities "
" The 90km per day is a trick and will not help most of the customers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RICHARD - 17 October 2019
" Very easy. A pleasure "
" friendly and efficient service from well manned desk in good location on airport. Car excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GEOFFREY - 19 September 2019
" Good website, very easy to use and the follow up confirmation email was immediate. "
" Europcar Billund were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by TINA - 12 September 2019
" Have hired a few times now with auto Europe. Always great service, would recommend to anyone "
" Superb service, very happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by TRINE - 06 September 2019
" . "
" Friendly, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DALE - 01 September 2019
" Very pleased with car hire. "
" Very pleased with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BORGE - 31 August 2019
" Can you help me please I book 2 rent a car with mistakes The one 4912432 Plus 4913256 can I have a refund or credit note please "
" It was a great car Thanks I paid 2500kr deposit and got back 2466 kr WHY I made sure I fil up with petrol TOTAL FULL SO IT OVERFLOW "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by BERNHARD - 31 August 2019
" Clear and fast service, excellent car. "
" Clear and fast service, excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by HELEN - 22 August 2019
" I would definitely use Auto Europe again for all of theses reasons Very easy to book . Extremely reasonable. Car was spotlessly clean . Staff very helpful "
" Very easy to book . Extremely reasonable. Car was spotlessly clean .could not fault anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NICHOLAS - 18 August 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - 16 August 2019
" Usually it is fine in the winter, but in peak season, 2 staff members are required. "
" There was only 1 counter staff, and MANY people. The wait was in excess of half an hour. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 07 August 2019
" Good experience, great price "
" Everything went smoothly, no problems at pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PATRICK - 05 August 2019
" Easy way of finding best deals. "
" As car rentals place go it was clean and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 04 August 2019
" NA "
" Very nice price. Normally Car Rental companies do not offer a low price if one opt for limited mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FILIPPO - 17 July 2019
" Pay attention to capping of daily KMs! "
" the msot disappointing thing, was that at the very bottom of the voucher there was a line specifying that the rent I have purchased was only covering up to 90 KM per day. I failed to notice this condition, because I was expecting a standard voucher, and therefore I had to pay for extra kilometers at the end. Please indicate clearly and more prominently in your vouchers when a rent has capped milage, it is a key aspect that cannot get lost in the small print of a booking. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FRANK - 09 July 2019
" Auto Europe is OK but not EuropeCar "
" was charged for services I din't request for and did not get an explanation or reply when I asked why. Felt like was tricked by the counter agent to sign for something I didn't want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAROLYN - 02 July 2019
" Great car but no service or support "
" Great car but no service from staff, they do paperwork and hand you the keys and tell you where to find your car. Staff do not show you even the basics of the car or where the manual is. I hired in Denmark, never driven there before and was not told about the parking dial on the windscreen. Within 1 hour I'd got a 795DK (£100) parking fine. Could the europcar not explain the parking system to non Danes? "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 30 June 2019
" Auto Europe offers very competitive rates with Europcar. At least 30% off if take the limited mileage deal. "
" Very quick and professional pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARIEL - 19 May 2019
" Great car rental experience "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 16 May 2019
" We were advised to book with you by a family friend and will continue to do so when we return as our daughter and son-in-law and our grandsons had to relocate from Aberdeen last August. Kind regards, Michael and Christine Weir Michael and Christine Weir "
" Unfortunately this time we experienced numerous problems with the car, SATNAV, sensors and steering which we reported to drop off staff and completed and signed a form as due to the sensors not working, on reversing out of our daughter's car port the front right near the bumper had a slight dent from a log which was slightly jutting out from the log store. I have AIG insurance4carhire.com Policy Number AIG/21887291-E which is Excess Reimbursement. Our previous car hire from 3-10th January was vey good - 10 for all answers. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by LINDA - 25 April 2019
" All good. "
" They gave us an upgrade as my husband is too tall to fit in a Fiat 500. Very efficient at Copenhagen airport, bus transfer and petrol station all close by. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEPHEN - 11 February 2019
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 13 January 2019
" We were advised by a family friend to choose EuropCar and are very pleased we did. Thank you. "
" Great service, efficiency and very satisfied with the car we hired. The price was very good too. I'm about to book again for our next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JARLETH - 07 January 2019
" See above "
" Upon pickup I was told my car was not legally able to travel to Sweden even though I had specifically informed you on booking that Sweden was my destination. I ended up with a different car and having to pay a lot more money in order to have a car that was insured and road legal for my family. Absolutely dreadful service and I intend to spread this review far and wide. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by TIKI - 06 January 2019
" Great "
" Simply and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIGEL - 26 December 2018
" As previous comments "
" Have rented many cars in many places but the service and car I had in Copenhagen was the by the car the best for a very long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROBERT - 06 December 2018
" Quick easy collection and drop off. Friendly and informative staff. "
" Quick easy collection and drop off. Friendly and informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 03 October 2018
" Easy online booking. "
" Great experience. The only reason for not marking everything as 10 is the waiting time at pick-up. As this was a busy time of day, an extra member of staff would have made a big difference. The staff on duty were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 02 October 2018
" Be aware of "hidden" extras such as mileage restrictions. Quite expensive to use sat nav in the vehicle even thou it was already included in the model of car hired. "
" Mileage restrictions on the hire vehicle were very limiting. The car was clean and tidy and the staff were helpful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 28 September 2018
" Excellent service from pick up to drop off! "
" Excellent from start to finish! The staff at the counter and drop off were very helpful and efficient. The car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREW - 27 September 2018
" All went smoothly. without any problems. - I must confess car hire insurance is the biggest worry and seems a bit of a con but in this instance there weren't any problems. "
" All went smoothly. without any problems. - I must confess car hire insurance is the biggest worry and seems a bit of a con but in this instance there weren't any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 25 August 2018
" Nice car, trouble-free hire "
" Difficult to find a parking space to drop the car off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HELSINGOER, DK - Reviewed by KIRSTY - 23 August 2018
" absolutely brilliant service and always extremely fast "
" absolutely brilliant service and always extremely fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUNE - 01 August 2018
" I'm still waiting for a phone call or an update in my support case, as i did not get any car from Europcar. Please contact me ASAP!! "
" I'm still waiting for a phone call or an update in my support case, as i did not get any car from Europcar. Please contact me ASAP!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PAUL - 05 July 2018
" Please return to being able to retain details in a profile so I don't have to re-enter them every booking "
" Thank you for a terrific upgrade. The Skoda Superb lived up to its name! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUSANNE - 18 June 2018
" Not happy we had to wait for so long. We missed an appointment in Copenhagen because of it. We received a small concession in the form of adding second driver for free. "
" We waited just over 45 minutes past the time we had booked the car for - because "it had been a very busy day" for Europcar. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIELS - 17 June 2018
" I am being charged for me unknown item "
" I am being charged for me unknown item "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BILLUND, DK - Reviewed by RICHARD - 14 June 2018
" Very easy, very quick and a lovely upgrade. "
" Very quick pick up and drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 25 May 2018
" Auto Europe is always my first choice. The offer of excess insurance cover is very important and l always use it "
" I had a problem with a tyre and they were very good in sorting it out. As it was a Bank Holiday they switched the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AALBORG, DK - Reviewed by HELLE F - 15 May 2018
" Easy & cheap "
" smooth transaction, very good service. Brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LINDSAY - 05 May 2018
" Very good car and efficient service, just a shame about the mileage charge "
" Was disappointed that there was a mileage charge. something I never spotted as have never experienced this charge before. Another thing to look out for in future! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAUL - 04 May 2018
" Noe "
" Courteous and helpful staff both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIGEL - 03 May 2018
" Easy to deal with and didn't have to wait long for transition "
" Check in girl was super efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by LENA - 30 April 2018
" friendly service "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by TREVOR - 30 April 2018
" No issues, straight forward booking which was clear about possible extra charges. "
" The pick up was easy and efficient although it was quite a walk to the car from the office and if needing to check something with the operatives there was no one to speak to, you had to return to the office. I was surprised on the return that the petrol level was not checked or the mileage which had a daily restriction. I left feeling a bit concerned that I would find a charge on my credit card I would then have to challenge. This has not happened 2 days on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SEBASTIAN - 29 June 2015
" price was kind of ok there was no miles-and-more points when registering over auto-europe, I learned it when getting the car, not a big but surprise bills for rental are not clearly readable, could be more precise (ones from auto-europe) "
" car was kind of OK they don't have checkout facility at the parking like other rent-a-cars used by me before (avis or hertz) "
COPENHAGEN, DK - Reviewed by CELIA - 23 May 2015
" The staff at the CPH desk of Europcar are always very friendly and helpful. "
COPENHAGEN, DK - Reviewed by THENGILL - 17 February 2014
" Everything was perfect. "
" Same here. The car was nice and driving it grate. "