Auto Europe
- North America
- Central America
EUROPCAR IRELAND CUSTOMER REVIEWS
- 7.8
- 8.3
- 8.7
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR IRELAND Car Rental Reviews
Average Rating for Europcar :
DUBLIN, IE - Reviewed by ROBERT - 15 July 2025
" Very smooth from booking to drop off "
" Very easy from pick up to drop off great car and friendly and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEITH - 27 June 2025
" WORST RENTAL EXPERIENCE IN A LONG TIME WITH EUROPCAR. WONT USE THEM AGAIN EVER. AVIS HERTZ DOLLAR THRIFTY ETC ALL BETTER, "
" They did not have my class of vehicle at the collection so upgraded to a Volvo xc60 at a cost of £370 more but I needed a SUV and was taken on at the airport not the collect point. Not happy The VOLVO had covered nearly 100000km and was badly damaged in numerous areas Europcar at collect not interested-Will never use them gain. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by EAMONN - 29 May 2025
" Again Shannon Airport is so good and staff relaxed and very helpful "
" Great service at Shannon Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EAMONN - 30 January 2025
" On line was booking was clear and pickup and drop off at Shannon Airport easy. "
" On line was booking was clear and pickup and drop off at Shannon Airport easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEOFF - 09 January 2025
" Excellent all round . "
" Excellent service from Peter at the Airport desk who upgraded us to a nicer car with return directly to the airport. A++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DAVID - 17 December 2024
" See comments in section 3 "
" Recent car hire a little disappointing as no SatNav was available in the vehicle. Advised to use Google via my mobile, however it was out of charge and there was no USB port in the vehicle for my android phone. No great in todays age ,previous vehicle hired on 5th October had a working system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIALL - 28 November 2024
" My dealings with Auto Europe were fine as always, but I would expect Auto Europe to take this matter up with Europcar because of the unprofessional way my wife and I were treated by a Europcar employee "
" I hired a Renault Arkana car from Europcar from 22nd to 25th November 2024. The contract number is 53596052 When I returned the car to the airport at approximately 2pm on the 25th there was a minibus waiting to take customers to the terminals. There was no driver in the bus and the back doors were left open. My wife and I are both senior citizens and she is unable stand for very long so I asked her to sit in the bus while I got the car checked in. At the time there was a lack of employees to check in the car but I found one and within a few minutes I was on the bus. Unknown to me the Europcar bus driver had a very rude exchange of words with my wife when she asked him to wait till I was on board the bus. He wanted to leave without me and would have done so were it not for the intervention of another passenger. When we arrived at Terminal 2 he didn't have the courtesy to open the door or take our suitcases out of the rear of the bus. Again, it was thanks to the kindness of the passenger who had earlier defended my wife when the driver was unprofessionally rude to her. He helped us to take our heavy suitcases out of the vehicle while the driver ignored us and stayed in his seat. We believe the lack of assistance from the driver was deliberate due to spite on his part. I travel regularly to Ireland and up to this point I was happy with the service I had received from Europcar but they employ staff who are rude and unprofessional to my wife and myself so I won't be hiring a car from Europcar any time in the future and I will ensure that other potential customers are made aware of this incident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by GERALDINE - 26 November 2024
" Very hsppy "
" Always a good experience at Knock Ireland West airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBIN - 13 November 2024
" no problem with Auto Europe... as usual...thanks "
" car had a number of dents and scratches at pick.......107000km !! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CORK, IE - Reviewed by MARK - 22 October 2024
" Easy to navigate web site. "
" Process was easy from rental counter to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GARY - 02 October 2024
" Speedy & efficient "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by EAMONN - 26 September 2024
" I had a very pleasant experience picking up and dropping off the vehicle. "
" Needed a car and this one was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RICHARD - 25 September 2024
" Very good overall. "
" Queue on arrival at Knock Airport to pick up car was way too long. Staff worked efficiently but Europcar not able to satisfactorily address volume of people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 25 August 2024
" I have been using Auto Europe for over 25 years and have always been 100% happy , this trip was no exception, i tell all my friends. "
" I have used Europcar before, but note always through AutoEurope, the staff are friendly, polite and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 05 August 2024
" Price was good. Experience was seemless. "
" We were given a free upgrade to a significantly nicer car. when I returned with a half full tank, the staff suggested where I could refill to avoid the refill charge (ie helpful) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by PAULA - 30 July 2024
" Would use again and recommend to family and friends "
" The staff were very friendly and efficient. There was a slight issue with the size of the car but we paid an additional fee for a slightly larger car and were given a new vehicle which was in great condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by IAN - 23 July 2024
" As above "
" Fast and efficient service, the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STUART - 18 June 2024
" See above. Thanks "
" All OK. We were "upgraded" to a diesel car from a hybrid. We would have been happy with the hybrid. I didn't expect the credit card deposit to be as much as €1000 but that apart - all OK. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HELEN - 11 June 2024
" possibly make it clearer that pick up not in terminal but in a short shuffle bus ride away "
" friendly and efficient service. no complications. no trying to up sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by IAN - 06 June 2024
" Everything went according to plan "
" Not the cheapest but reliable and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EDWARD - 28 May 2024
" Collection and drop off was very efficient. Great counter staff too. "
" Collection and drop off was very efficient. Great counter staff too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RICHARD - 21 December 2023
" 3rd Hire with Europcar this year and all brilliant "
" Just cheerful pleasant and attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by REGINALD - 19 October 2023
" Pleased. "
" Car was a little battered, but did the job. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by JOHN - 19 October 2023
" made weekend break very enjoyable as no problems with flight and car hire "
" excellent customer service very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JASON - 03 October 2023
" Service is good "
" After an hour queuing (mostly because of all the upselling) to speak to someone and then another wait for a transfer to the car (while other car company buses to the same place came and left empty), and another wait to see someone about collecting the keys, the car wasn't ready and I had to wait AGAIN. €1600 deposit for a car that was full of dents and scratches is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TIMOTHY - 27 September 2023
" Waiting to see if autoeurope can resolve situation with europcar "
" Europcar via Autoeurope in Dublin was bad and very poor as previous month had booked direct with Europcar and all went well. On the recent booking, Europcar gave us the wrong set of keys and took 30 mins to sort that whilst they found us a car!), then the car had small damages not recorded which we photographed beforee leaving Europcar depot for our holiday. Car use was fine and was told on return it was fine and we would receive an email within 24 h but have received no email from Europcar and now 10 day after returning car the deposit has still not been returned. So a bad experience and still not resolved! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RICHARD - 25 August 2023
" I was advised that if we didn't take the full insurance costing me a further 96€ and had an accident then we would have problems claiming from Auto Europe any upfront costs (paid by myself). The car was not in the airport as stated it was off site at Eurocars returns location. The car fuel gauge showed just on the full mark and had a range of 760 kilometres, I filled it up close to the airport and the range was 820 kilometres, so I paid for 60 kilometres of fuel I didn't use. So overall it's cost me an additional approximately cost of 120€ "
" I was advised that if we didn't take the full insurance costing me a further 96€ and had an accident then we would have problems claiming from Auto Europe any upfront costs (paid by myself). The car was not in the airport as stated it was off site at Eurocars returns location. The car fuel gauge showed just on the full mark and had a range of 760 kilometres, I filled it up close to the airport and the range was 820 kilometres, so I paid for 60 kilometres of fuel I didn't use. So overall it's cost me an additional approximately cost of 120€ "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 23 August 2023
" Good "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SOUMITRA - 07 July 2023
" As above "
" I missed my flight and spoke to europcar front desk saying I would be picking up car next morning instead. Was reassured that they would put a note on my file and it would be fine. Arrived next morning to be told there's no car for me but could upgrade. Ended up paying double my initial rental. Other than this communication debacle the staff were polite and efficient "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAMIAN - 23 May 2023
" Good service and overall experience "
" Good service. Offered upgrade at desk. Very friendly and chatty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADAM - 18 May 2023
" Great experience all round. Easy pick up and drop off. Car was brand new and I was the first hirer. "
" Very pleasant and easy to deal with. The staff were quick and effiecient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by AMBROSE - 12 March 2023
" Yes I found the staff very friendly just like the staff in Antrim when I booked a car there. One of the attractions was that you do not penalise older drivers. I do not see why you should either as I would imagine they are much more careful drivers. The point i would make is you do not major on tis great selling point which you should do. Anyway see what you think.....................maybe target senior citizens like me..... "
" Found staff very friendly, the car was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEPHEN - 13 February 2023
" As above "
" Was charged an extra 40 euros for 15 minutes late pickup because of airline delays. Tried calling in advance and no response to arrange alternative pickup . Automatic change apparently still waiting for a response from europ car on this a week later. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by KEVIN - 08 November 2022
" Joy to deal with all the staff at Knock Airport Both picking up and dropping off the car, they couldn't have been more helpful. Would recommend without any concerns "
" Excellent staff. Polite and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 03 November 2022
" All good although after many years renting cars I still cannot understand while the actual process of standing at the desk and waiting while the poor service agent stares at the computer screen takes so long. You knew we were coming. The car was ready. Why so long?? "
" Donal was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MEL - 05 October 2022
" Overall, extremely good. Apart from the excellent Europcar staff, our Toyota Yaris was in very good order. "
" Years ago we had a bad experience in France with Europcar and hesitated to use them again. The Europcar staff at West of Ireland Airport could not have been more different. They were lovely: very helpful and efficient. We wouldn't hesitate to book with them in Ireland again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 28 September 2022
" Ok. Given the price, a little bit disappointing. "
" Hire was not cheap! Service counter queue was very slow;attendant was good. Car was a little tired inside. Very few staff handling returns "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by DAVID - 14 September 2022
" A good trip "
" It all went smoothly, thanks. I was not familiar with a diesel manual vehicle and would not choose one, but it did the trick fine and was economic in fuel consumption. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANTHONY - 03 September 2022
" Very friendly and efficient service both at pick and return. Will definitely use them again. "
" Very helpful and efficient both with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by NIGEL - 28 August 2022
" User friendly website. Good quality car at a fairly reasonable price. "
" Very friendly and efficient service. A good car at a fairly reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 12 July 2022
" It was as expected "
" It was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 05 July 2022
" Thought the booking was all fine but at Dublin airport I'm told auto Europe had conned me and I had invalid insurance. "
" Got to counter at Dublin airport only to be told the insurance I had paid for on line was not recognised by europcar and I needed to take their insurance, there was lots of drama about what it would cost me if I had an accident. Lots of pressure put on so I paid another £64 to insure the car. They said that auto europ who I'd booked through were con artists and I'd been mis sold insurance from them that was not valid. They told me to put in a case on my return and try to claim the money back. I now think it's europ car who scammed me with their drama and pressure at the desk, another lady was being told exactly the same, she was almost crying. It was a hideous experience. Can I please have the £64 back "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 04 July 2022
" Apalling "
" Although I had booked and prepaid with full CDW, Europcar took €1800deposit on my card. Then I was told that the car was off airport but that I could upgrade to a car that was in the carpark on site for €6. I was subsequently charged €60. I noticed that the car had scratches on the near side doors. Not surprising because the mileage was >34k km. At drop off, I was told that these were new (emphatically NOT new) and that my caution was being retained. I showed the contract with CDW but Europcar was adamant. I had no time to argue as I had to catch my flight. FURIOUS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 03 July 2022
" excellent as always "
" hi david who received me at drop off was fantastic car was a bit beat up externally but ok for the quick visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ANNA - 27 June 2022
" Wouldn't use again "
" Too expensive. Hired vehicle was paid for to include extra cover but still had to pay more on collection. Wanted to change the booking as my travel plans had altered. Was 10 minutes into the 48 hour cancellation period and you wouldn't reimburse anything. Just pure greed. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by DARREN - 20 June 2022
" Friendly, polite and professional. Made it an easy and enjoyable experience "
" Friendly, polite and professional. Made it an easy and enjoyable experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 June 2022
" Aa "
" They assigned me a car that they could not find. It 30 mins to realise car was no on the lot and assigned a new car "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CHRIS - 25 May 2022
" The car was spotless and the they got me through the paperwork quickly. "
" Eurocar were great from start to finish. I rang auto_europe helpline but because they are in Germany, they could not answer my question. I rang Eurocar and they sorted it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by IGOR - 25 May 2022
" Happy enough with Auto Europe, it was easy to book the rental, but not happy with the Europcar rental itself. "
" This has been ridiculously expensive. I've rented much better cars all over Europe for less than a third of this price. Maybe specific to Ireland, but the whole process was slow and disorganized. I was surprised to find that the closest fueling station is 10m driving away from the rental return shop - which is a shuttle away from the airport. Getting the car also took long time. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CAROLINE - 19 May 2022
" Great client service and good quality of car. "
" Very quick and efficient. Good advice re an upgrade offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEIRDRE - 10 May 2022
" Excellent service overall but please do something about the cost. It's beyond reasonable. "
" Everything about the service was excellent apart from the staggering increase in cost which I understand is replicated across all the companies. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULINE - 05 May 2022
" all good, professional, polite and helpful staff - no problems. Child seat was available as booked "
" all good, professional, polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 28 April 2022
" Upgraded for free, offered water and detected an urgency to get me on the road as quickly as possible. "
" I was treated with kindness and consideration every step of the way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 21 April 2022
" The media controls for the Dacia we were initially allocated were on the steering column. In common with many people, I suspect, we prefer that the driver drives and the passenger organises music. "
" Generally very good experience. Vadim at Dublin Airport was very helpful and responsive, particularly when we were unhappy with the car we were allocated initially. He found us another car immediately. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 13 April 2022
" Autoeurope is very recommendable but wouldn't use eurocar again "
" No instructions with car so couldn't use radio Hubcap missing Tyres needed inflation Waited 50 mins to be collected and brought to car pickup area "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by BRENDAN - 09 April 2022
" If I have paid for the car surely it is irrelevant if I am late picking it up , would never use them again "
" Due to my flight being cancelled by British airways, I rang to notify of later collection , due to being outside there two hour window , the cancelled my car and put me down as a no show , still waiting news of refund, I rebooked with hertz and it was double the price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by STEPHEN - 08 April 2022
" Very happy "
" Very friendly staff and very happy with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVELLYN - 31 March 2022
" N a "
" N a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 03 March 2022
" Car was smaller than those listed in the bracket I paid for. Manual door lock very unusual these days and not practical in rural Ireland where there are no street lights , marks on car not listed on the paperwork, staff not very happy when I asked them to update the paperwork before I took the vehicle. Too many of same number bays makes it confusing when looking for your car "
" Car was smaller than those listed in the bracket I paid for. Manual door lock very unusual these days and not practical in rural Ireland where there are no street lights , marks on car not listed on the paperwork, staff not very happy when I asked them to update the paperwork before I took the vehicle. Too many of same number bays makes it confusing when looking for your car "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ALISTER - 03 February 2022
" As above "
" When I dropped off the car, the attendant inspected it for any further damage and said that there was a cut in the sidewall of a tyre. I was not aware of any event that would have caused the damage. The attendant showed me previous photos of the tyres but the portion of the tyre that was cut was not visible in the photos so there was no evidence it was caused when I drove the car. Unfortunately they insisted that I would have to pay for a new tyre. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 18 January 2022
" Everything you that hope car rental will be... and it never is... but this was... "
" Everything you hope that car rental will be... and it never is... but this was... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 06 January 2022
" It would be helpful if the toll on the N50 was paid and then recharged later, which is what some of your competitors do. "
" The minivan service from Dublin Airport is sporadic. We had to wait 20minutes in the cold with 2 young children. The safety belt on the driver's seat of our vehicle was not anchored to the seat, which rendered it useless. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by BRIAN - 13 December 2021
" As long as you get rid of europcar also the car was dirty around the doors and the boot had engrained bird poo on it and the car was in a underground car park "
" They tried to sell me extra insurance even though I purchased zero excess and only for I spotted this I would be over268 euro worse off "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by PETER - 09 December 2021
" Can't fault the price, the vehicle and the staff, excellent. "
" Very impressed with the service, Pauline who dealt with the vehicle allocation was brilliant, good old fashioned customer service which is very rare these days. would highly recommend and would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARCELLA - 05 November 2021
" i am happy about the Staff, and the car. Its the cost that bothers me!!!! "
" The hike in price is what i am really concerned about. I need a car for Christmas for too week but, its far too expensive. The Staff at the check in desk and return vehicle are lovely, and polite. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 20 October 2021
" I shall always use this service. Thanks "
" Ossia (I think that was her name) at the pick up was brilliant. And Marta at the drop off was very good also "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OLADELE - 14 October 2021
" Very friendly staff "
" I was expecting and booked an SUV but got a Citron Picasso, the fuel was not full but have to be returned full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 20 October 2018
" I'd use AE again. "
" Reception counter overwhelmed. Took 1 hour 25 minutes from arrival at the desk/office to leaving the car park. That involved three separate queue waits. Worst experience yet for accessing a hire car. Drop off was smooth and easy in comparison. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEVEN - 11 October 2018
" Thought the hire was quite expensive, but the whole hire experience was relatively problem-free. "
" Drivers door mirror couldn't be moved. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DAAN - 04 September 2018
" Good price, simple but good car. Satisfied "
" Nothing special happened, all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by COLIN - 03 September 2018
" After paying extra to have complete cover insurance and peace of mind at time of booking to arrive at your destination and get charged an extra one hundred euros as the counter staff inform you insurance is not complete cover is beyond a joke same thing happened in Ireland last year "
" Look in to excess insurance in more detail so that you do not end up paying twice "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CORK, IE - Reviewed by JOHN - 02 September 2018
" All good . No complaints "
" Great service . Friendly staff . Quick and easy collection of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EUGENE - 30 August 2018
" I have being using Auto Europe for years now and have always found the to be very professional. "
" When i arrived at the desk to collect my vehicle there was a large queue for twenty minutes, I gave my details to gentleman at the desk and collected the keys . When i arrived at the carpark bay to collect my vehicle i notice it was not what i had booked online ! I booked a full size 7 seater they where trying to pam me off with 5+2 vehicle i could of hired for £485 not £785 i had already paid. So with my bad mobility i had to walk back to the customers service desk to be told that the clark at the desk gave me the wrong vehicle! I was messed round for another hour to be told they did not have a full size 7 seater! I said to the assistant they will have to find one for me , so he go's off again to speak to his management and returns after another 30 minutes to tell me they have found a full size 7 seater but it would not be ready for another 45 minutes ! so i said we will wait for it to arrive, we where told they would get us some tea while we were waiting but nothing turned up not even a glass of water ! in the meantime one of my passenger who is a diabetic when into hypo! to be told my a member of staff there is a drinks machine over there you can use if you have got change. After over three hours we finally collected the vehicle we should have got in the first place. After all the hassle at the car collection point , I feel I should be refunded at least 25% of my rental . Kind Regards Eugene Sweeney "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by MARGARET - 13 August 2018
" Perfect service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 07 August 2018
" Same as above "
" The car was perfect , the hard sell of insurance was very intimidating, the counter assistant was aggressive when I said I had booked a car with all insurance requirements, he told me that because I had used a website that wasn't theirs everything was invalid, he was rude and had I been elderly I would probably have taken all his suggestions which would have been several hundred Euro. When dropping the car off I was helped by a lovely young man , a credit to auto Europe, the drop of point is quite a walk from the terminal, my mother is 84 and not very steady on her feet, the young man saw this and offered to drive us to the terminal . He was so different to the guy at collections. Because of the aggressive attitude of the counter assistant I would not recommend your company nor would I choose to use it again, maybe the young guy(wish I knew his name) could give your other operatives a lesson in customer service. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 24 July 2018
" No problems with booking voucher system although it would be really great if rental company (europcar) were aware that I had purchased your excess insurance to stop them trying to sell me theirs. "
" As usual, car had marks on bodywork that we know weren't caused by us that they tried to blame on us on drop-off. When you pick car up at night you have to rely on honesty of system to protect you from this sort of thing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - 20 July 2018
" I have used it many times before and am likely to continue to do so in preference to main rival rentalcars. "
" Pick up fine, very quick, very friendly. Return nvg. Loads of people returning vehicles at the same time, very few staff to receive them in a poky shack. I am elderly and walk with a stick and cannot stand in line for long - the few seats inside were all occupied. Larger return premises needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
KERRY, IE - Reviewed by GRACE - 14 July 2018
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EITHNE - 05 July 2018
" However, aware that this may just be the Knock "depot" but will probably still opt for Europcar elsewhere in the future. I think this was my first time with them. Have used various other companies including hiring in resort after arrival. "
" Pleasant staff, clean car (in and out), windscreen washer bottle full, tyres inflated correctly. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JENNIFER - 27 June 2018
" Easy to use and good price "
" Europcar was efficient and polite. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by GEOFF - 21 June 2018
" Very bad ☹️ Hertz here I come "
" Car was dirty and damaged so up graded to better car with sat Nav then this came and sat Nav didn't work he asked me to call at the main dealer to have it checked I declined and down graded to anther car Then they charged me more money plus charged me for a out of date screen sat Nav which had never been updated in its life so overall a bad experience "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3