EUROPCAR MALTA Car Rental Reviews

LUQA, MT - Reviewed by COLIN - 02 June 2025

" See Box 3 "

" Very pleased with service particularly the staff at Malta airport who were very professional, helpful and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MICHAEL - 03 May 2025

" Decent car hire with no fuss "

" Easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ANDREW - 12 April 2025

" Great thanks "

" Cheap quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by PHILLIP - 31 March 2025

" I always use AutoEurope for my car hire. This vehicle was much higher quantity than some I have hired in the past. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUQA, MT - Reviewed by VINOD - 28 March 2025

" Wonderfull "

" Great fast and best car deals "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by STEPHEN - 18 March 2025

" Please get them to e mail me check out confirmation and return of delosit "

" All straight forward but still haven't received a check out document or confirmation of the return of My deposit "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

LUQA, MT - Reviewed by FABRICE - 14 March 2025

" Everything went very smoothly and it is nice to speak to people who are smiling☺ "

" Everything went very smoothly and it is nice to speak to people who are smiling☺ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JOHN - 24 February 2025

" We were surprised to be charged for a days hire, because we were three hours early picking up the car. The keys were already waiting for the employee so she had very little to do other than pass them over to us. "

" We were surprised to be charged for a days hire, because we were three hours early picking up the car. The keys were already waiting for the employee so she had very little to do other than pass them over to us. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GEOFFREY - 17 December 2024

" See point 3 above. "

" A straight forward efficient pick up with no pressure to take out additional insurance (we already have this anyway). The car was clean and tidy in every way and ideal for us. Drop off was also very efficiently handled. We picked up our car from Malta Airport, there are cheaper options than Europcar but I would suggest that you don't be tempted by these. Having read reviews of some of the cheaper companies I was appalled at the horror stories from people who had used them. Pay a bit more and get a quality service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ROBIN - 27 November 2024

" Quick and straightforward "

" Easy and quock pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by THOMAS - 19 November 2024

" Nice and easy pick up and drop off will rent again "

" Nice car prefer for the job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 07 November 2024

" Overall pretty good and straightforward "

" Relatively smooth collection and drop-off, with no issues. Car was a bit tired - main problem with it was the very sensitive USB ports which made navigating using CarPlay a real issue - sometimes it worked but other times it refused to connect. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by EDWARD - 29 October 2024

" Customer service was great, price was great but car was in poor condition "

" Pick up quick and easy and no attempt at upselling unnecessary insurance which I was happy about. The car had 70k kms on the clock and was not in good condition. It was drivable but the clutch didn't engage well making gear changes more difficult. Drop off was easy and the Europcar rep was clear that there were no further charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by MICHEL - 21 October 2024

" Having lost my booking and not eligible for any sort of refund, I feel really let down by both autoeurope and Europcar at their lack of compassion or empathy. I was told that having a physical licence was in the small print/ conditions of hire and without one my booking invalid. "

" I had mislaid my driving licence and only had a PDF copy available, I also had a valid DVLA licence check, but I was refused the car hire. I lost my booking and was told it was my fault and that nothing could be done. I am also a member of Europcar Privilege Club, so Europcar already have details of my driving licence, but they were unwilling to help. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by JAMES - 14 October 2024

" Auto Europe provided another great deal which all went to plan on pick up and drop off of the rental car. Would recommend using Auto Europe to anyone. "

" Very straightforward process, car was ready on-time and the drop-off was smooth. All the relevant documentation was sent via email on collection and return. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by SIMON - 09 October 2024

" Good value "

" Great service at pick up and drop off. Car a little old though, no Apple car play and a lot of scratches "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by GEOFFREY - 09 October 2024

" Nil "

" First car we were offered did not have a working headlight I.e. it was not road legal. Second car, an upgrade, a Nissan Qashqai was very underpowered. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 03 October 2024

" Europecar for me "

" Good car and smooth transaction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ROBERT - 06 September 2024

" Just all very simple and good staff "

" Even though we arrived very late (1am) and left very early (4am) staff were available and efficient. Very good overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by PETER - 21 August 2024

" Will certainly shop around next time "

" Hidden local insurance costs to achieve full cover, made a cheap deal expensive. The car had clearly been thrashed with dodgy clutch and and (whilst we realise it was never a powerful machine) was down on power. Body work and interior Ok. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 07 July 2024

" Smooth hire "

" Smooth hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ANTONIA - 21 May 2024

" Europcar Valletta staff did beyond what they do to accommodate me as a disabled customer. "

" The office staff was really kind, understanding and accommodating especially as I have a disability. However, it would have been nice if I got the car that I actually paid for to rent - Peugeot. The wipers also need changing. It was not working properly. On returning the car, the lady was again very kind and understanding. I was even offered a ride to the airport as it would have been a challenge for me due to my disability. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by LAURA - 19 May 2024

" Lovely car, higher spec than we expected, lovely and clean and super easy to pick up and drop off! Very satisfied. "

" Lovely car, higher spec than we expected, lovely and clean and super easy to pick up and drop off! Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by LAWRENCE - 07 May 2024

" Great experience and excellent value for money. "

" Great experience all round. Helpful and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 05 May 2024

" .... "

" Good deals "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 20 April 2024

" Great car, great service "

" A fantastic car - can I have it in 8 weeks !!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by BRADLEY - 26 March 2024

" Very fast, easy instructions to collect and drop off. "

" Very swift service, already had keys and vehicle ready for collection. Vehicle clean and presentable and an email with pictures of previous marks to confirm they were not my responsibility. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ALYSON - 13 March 2024

" No comment "

" We were given an upgrade as the size of car we had reserved was not available. Unfortunately the car sounded poor and needed a good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 11 March 2024

" Happy with AutoEurope but would not use Europcar again if I had a choice. "

" While the Auto Europe aspect was fine, on picking car up I was shown photos of about 10 things wrong with the car and asked to sign to say I agreed that it was correct before seeing the car being told to come back if I didn't agree with their summary. However as I could not remember exactly what they were pointing out this was all but impossible to do. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by IAN - 07 March 2024

" I have nothing but praise for AutoEurope. "

" I felt that I was charged the excess fee for a very minor amount of damage that was probably on the car when I picked it up. I cant prove it but I feel that the car was positioned in such a way on collection that it would be very difficult to make an examination of the underside that would have found what was a small scratch on paintwork. I was also surprised to be charged for a full under section when a very minor paint touch up would have been reasonable. I no longer trust Europcar. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by ARRAN - 22 February 2024

" Amazing, auto Europe were also very trustworthy company and offered the best deal at the time, offering a no excess service was amazing "

" Overall very good and informative, car was perfect. Ali was very helpful in Malta. Only minor gripe is when a flight arrives the one in at a time service of the desk meant a slight queue to get the car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 20 February 2024

" Polite and welcoming staff credit to the company "

" Polite and welcoming staff credit to the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by NEIL - 13 February 2024

" Everything was very good. But when I booked I paid extra for a zero excess but when we picked up the car we were told we needed to pay another 88 Euros for a zero excess. This needs to be made more clear at the time of booking. Otherwise all good. "

" Everything was very good. But when I booked I paid extra for a zero excess but when we picked up the car we were told we needed to pay another 88 Euros for a zero excess. This needs to be made more clear at the time of booking. Otherwise all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by PHILLIP - 30 January 2024

" Other than the tyre, a faultless hire "

" One of the tyres had a slow puncture which meant that I had to top up inflation twice in three days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by PHILLIP - 14 December 2023

" I would not use europcar in Malta again I will use hertz or avis their fleet seemed to be made up of new cars. "

" Very old Peugeot 108 the pick up sheet was full of dents, scratches cigarette burn on the drivers seat, rear wiper didn't work. The nasty comments I received when I asked for an upgrade!!! I use europcar all the time and this is one of the worst experiences I had. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 13 December 2023

" Very good service. Malta Airport needs better signage to find the car rentals areas. The person who checks the car at the end needed an official badge and to explain that they sign the car back in.....it was a bit unexpected. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by CATHERINE - 18 November 2023

" First experience of hiring a car abroad and very happy with the whole process "

" First experience of hiring a car abroad and very happy with the whole process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ANDREJUS - 25 October 2023

" Very good! "

" Great. no probs. had my auto car ready on arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 14 October 2023

" Vehicle clutch and generally in poor condition "

" Clutch virtually failed ... no advice given about key drop box "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by JONATHAN - 13 October 2023

" No issues with autoeurope "

" Charged me €225 Euros because there was a problem with my credit card. Had to use my wife's card instead in a different name to mine and that was the fee. Ridiculous "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ANDREW - 09 October 2023

" See above. "

" Good customer care at reception although pressure exerted to make a payment to reduce the excess amount. The car was not in great condition as it had numerous scratches and was very difficult to engage reverse gear. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 04 September 2023

" Online experience "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by ANDREW - 21 August 2023

" All good "

" Very efficient staff at Malta Airport. Thank you Ali for efficient returns process. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 10 May 2023

" .... "

" ..... "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by PETER - 19 April 2023

" We're we're charged €300 for a small superficial scratch on the front bumper. The car had numerous scratches on it so it is obvious that they charge customers but do not then rectify issues. "

" We're we're charged €300 for a small superficial scratch on the front bumper. The car had numerous scratches on it so it is obvious that they charge customers but do not then rectify issues. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by MARK - 11 April 2023

" See above. AutoEurope service in this instance was absent. Europe car desk agent said that they keep telling you guys to make customers aware that they don't accept Amex but that you guys are only concerned with making the bookings and not advising customers. "

" Don't accept Amex. AutoEurope should have made that very clear when the res was paid by AmEx on your website. Had to walk agency to agency with my wife, 2 small boys and baby girl waiting for me in the airport. Awful service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by PRASANTA - 22 March 2023

" Booked the car with Europcar using Autoeurope, booking experience is very nice, but later keep sending emails to do a 'Pre-Register with Europcar' however everytime I tried to do this Europcar cant find my reservation at all. So, finally decide to call the customer service in Auto europe, they also faced the same experiece as I. "

" I had hired cars from Europcar in many other countries, but never experience such bad from the Malta division. Firstly, had to wait soo long to get to the counter, and at the counter, they couldn't find my account. Secondly, I have been taken round and round to the car park to find the car, and the guys were unaware of where the car is, however, they should have had the car beforehand. Finally, the counter guy hand over a paper which match the car reg, but all the paper was signed digitally I can't see his computer mention a different car reg number, obviously being a different country you have limited access to your emails, so I couldn't see the actual paperwork, only had to trust what has been handed to me. So the day I came to drop off the car the person can't find the car with the reg number in the day's drop-off list, because I have been given the wrong car by the counter while picking it up. So finally the guy asked me to give him the reservation number to find the information and found I have been driving the wrong car for the whole trip, the guy nicely manages to update the reg info but can't save it as the car was on my name given to someone else. So the overall Europcar experience in Malta is a real mess. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by ANTHONY - 12 January 2023

" Hand over was easy and quick. Overall experience was pretty good and straight forward. "

" All went ok with no problems, however there was a little more damage to car than hirers email contained, but I just to some extra photos and emailed them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by NEIL - 29 October 2022

" The whole process was easy and straightforward and the staff were very helpful at the desk when collecting the car "

" Excellent process from booking the car to collection. Speedy reply when emailed a query. Would definitely use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by HENRY FABIAN - 12 October 2022

" I have a great time in the car around malta "

" Very good service and great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JEREMY - 16 July 2022

" everything worked as it should "

" very pleasant staff, quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by NICOLAS - 11 July 2022

" Service was very good, the car was very poor. The worst car I have ever rented in Europe. "

" The car was very old and high milage. It was full of dents. Radio did not work. It had no Bluetooth. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by ANNETTE - 21 June 2022

" easy to use wiuld definitely recommend "

" very friendly and helpful check in staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by CLIVE - 19 May 2022

" Sat navy out of date and not worth the money "

" Only downside was out of hours charge at 18.15hrs. This is not out of hours surely! Same charge for someone after midnight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by GREGOR - 03 May 2022

" Good prices but small print needs to be made cleared "

" Despite Europcars website saying they accepted American express they refused to take my card for the deposit, instead forcing me to use a debit card and have to buy their excess waiver. The car ended up costing another £150, so would definitely get people to avoid. Furthermore, we had to queue for nearly an hour which was completely unacceptable and made it more stressful when the agent on the ground refused my payment. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LUQA, MT - Reviewed by DEBBIE - 08 April 2022

" A good walk from the terminal. Not well marked. It could be temporary. "

" Easy to book. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 07 April 2022

" Feel Europecar took advantage of my situation I'm sure they could have reinstated my booking. Not very customer focused charging three times what i originally paid for smaller car. "

" Due to flight being cancelled by airline when we eventually arrived they cancelled my reservation said I was a no show flight details provided. The agent was able to offer us a smaller car three times the price I paid with autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by IAN - 02 April 2022

" The suspension on the car meant you felt every bump on the road especially for those sitting in the back, it was as if the shock absorbers had gone. "

" Excellent experience other than the suspension on the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by ELOISE - 02 April 2022

" Initial booking was very easy to do. Customer service was very good throughout. Only the one issue with the faulty clutch on the first car. "

" Overall great experience and would definitely use Europcar again. Experience slightly marred by the fact that the first car allocated had a faulty clutch which clearly needed maintenance. However when we contacted the office a swap was arranged with little fuss. The replacement vehicle was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by PETER - 20 March 2022

" Easy to book, all sorted with any issues. I took a printed copy but wasn't needed. "

" Easy to book , painless collection in Malta. Car was clean and smelled fresh. Easy drop off back at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by CHRISTOPHER - 14 March 2022

" As with whole experience above "

" The flight was delayed so was late to pickup car. This was compounded by the shocking signage to the car rental office which is not in the terminal. Others were walking around lost as well. Would have made it inside an hour if we knew where the office was or was signposted correctly. We got to the office at 1705 an hour and 5 minutes late. The member of staff had gone so we had to wait 15 minutes for his return. He charged us 18 Euros for being over an hour late. I would have been more inclined to accept this if we didn't have to wait 15 minutes for him to come back. He was rushed and unhelpful. We requested Satnav but they didn't have any. When returning car had to wait 15 minutes stood in car park for another member of staff to check the car over. The car itself was not in the greatest condition. Dents, broken wing mirror cover and scratches. Engine sounded like it needed a tune-up and I fed this back when car was checked. Would not use again "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by SEB - 03 February 2022

" The usual issues with payment methods. The costs for renting on the spot or the insurance option should not be so high "

" Did not accept Amex "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by LIAN - 02 December 2021

" I thought europcar was a serious company and didn't check the reviews, now i did and Europcar Malta has many bad reviews. Autoeurope should not offer cars from bad suppliers. "

" BAD BAD At pick up 10.00 first thing he tells me is: if you're pick up is before 10 you have to pay extra charges . WHAT?! The contract damage form is empty . EMPTY NO DAMAGES?! So I took pictures of all damages and emailed to them. At return he said all OK and I have to sign on an iPad BUT it doesn't show what is signed for!! And a few hours later I receive email with return form with pictures of damages . WHAT!? If he thinks I made damages he should have said that while I was there and we could have compared with my pictures! AND deposit will returned only after 14-30 days ! WHAT! I need the credit availability on my card for the Christmas holiday bookings ! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LUQA, MT - Reviewed by MARK - 27 October 2021

" Very Good. "

" Very Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by WOJCIECH - 20 October 2021

" . "

" The car was old and dirty. The staff was rude "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by HANNAH - 06 October 2021

" See above. You've asked this question twice!! "

" The car broke down twice. The first time, recovery was sent. The second time we had to decline or would have missed our homeward flight. I requested a refund because it should not have broken down twice but was declined. Europcar Malta feel that offering recovery twice was enough!! They even had the cheek to remind me that they could have charged me 66 euros for not filling the tank (something I couldn't do because the car wouldn't start). The only compensation was an offer to refund the taxi to the airport. Would never use you again! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by JEAN - 07 September 2021

" Excellent car and pro-active staff "

" Extremely satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 03 September 2021

" Zero excess is not 0 excess "

" Rip off regards 0 excess "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by DANIEL - 01 September 2021

" Refund me the insurance I paid through autoeurope because it wasn't valid locally. At least, that was my case. "

" Was forced to take out local insurance even though I already paid for insurance through autoeurope. I was then held liable for damage I clearly didn't make and charged the local excess. Felt like a big scam. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by JEAN PIERRE - 13 August 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAFYDD - 09 August 2021

" Very good check in and drop off. "

" Car had done over 34,000km. Air conditioning wasn't great but that might have been the heatwave. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by LEVITICUS - 09 August 2021

" Absolutely awful. See point 3. "

" To begin with, when we arrived the office was completely shut down due to a power cut and no one could give us a resolution or an estimated time when the issue would have been solved, which was completely unprofessional and extremely annoying, considering that wasted over 2 hours of our holiday on our first day. When we finally managed to get our car, we were unpleasantly surprised to understand that we could not use my Amex, which was the card I used to pay Auto Europe in the first place, and were made to pay over £100 for extra coverage that we did not need, in order to be able to use our debit card. We do not own another credit card and at no point during the booking process was this clearly explained to us. Thirdly, when we called your head office for assistance, we were abruptly told that there was nothing to be done and if we wanted to rent the car we had to pay extra. At this point we requested to be made aware of the complaints procedure and have been completely ignored since. I trust you record your calls and would like to know why this request was not dealt with immediately. Lastly, when returning the car, we were told to simply return the keys and we were not given the option to conduct a check alongside the office. This, once again, is completely unprofessional and we'd like to know the reason for it. I look forward to somebody getting in contact with us by COP this week at the latest or I'll be seeking other ways to take this complaint further. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 02 July 2021

" Not your issue but the signing to find both the rental car offices and to return the car was very poor. "

" The car was fine but way under powered. Any hill and it struggled badly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by REBECCA - 12 October 2020

" Excellent service "

" No problems with the car and excellent service so very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MATTHEW - 16 September 2020

" Eurocar at Malta Airport (in particular your employee Elizabeth) were very helpful and flexible with our 24hr rental extension. "

" Eurocar at Malta Airport (in particular your employee Elizabeth) were very helpful and flexible with our 24hr rental extension. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by WILLIAM - 12 September 2020

" falsely charged for minor damage "

" falsely charged for minor damage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by WILLIAM - 12 September 2020

" We have been falsely charged £934 for minor scratches to the vehicle - which we fully intend to take up with every available channel we can to recover. "

" We have been falsely charged £934 for minor scratches to the vehicle - which we fully intend to take up with every available channel we can to recover. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by THOMAS - 25 August 2020

" Overall very happy, was annoyed out when I got accused of causing a scratch on the front bumper, which I pointed out to the man before I left, he said to take a photo, which luckily I did as you tried to charge me for the damage. I provided proof via the photo and was not charged. It would be easier if the man had acknowledged the scratch before to save all the hassle. "

" Overall very happy, was annoyed out when I got accused of causing a scratch on the front bumper, which I pointed out to the man before I left, he said to take a photo, which luckily I did as you tried to charge me for the damage. I provided proof via the photo and was not charged. It would be easier if the man had acknowledged the scratch before to save all the hassle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by ALEXANDER - 23 August 2020

" Filthy car on collection, non-functioning A/C, non-functioning electric window, console in French!, unhelpful customer service, unresponsive to email complaints, "

" Worst car hire experience ever! I rent multiple cars per year and this has been the worst ever car hire experience by far, absolutely! You should not have them on your website, otherwise you should be equally culpable for promoting a horrible rental experience from this branch. Specific comments on our car rental: Filthy dirty car on collection, stinking of old smoke smell, 7/8 diesel on pickup despite 8/8 marked on contract, non-functioning A/C, non-functioning electric window, console in French!, unhelpful customer service, unresponsive to email complaints. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LUQA, MT - Reviewed by RUSSELL - 15 August 2020

" The up selling of insurance to cover excesses is a con. "

" The up selling of insurance to cover the excess is a scam designed to increase profits. It should be the case that the original insurance has a sensible excess policy, rather than putting in place such a high excess that there is a need to take out additional insurance. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MARK - 30 July 2020

" It was great "

" It was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SCOTT - 08 March 2020

" . "

" Didn't accept Amex credit card, and was forcefully told to take "premium protection" insurance or we couldn't take the car "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by GOVIL - 04 March 2020

" Read a few negative reviews and it made me worry. But my experience was good, no issues at the airport except from long queues and a small car. "

" Read a few negative reviews and it made me worry. But my experience was good, no issues at the airport except from long queues and a small car. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by PETER - 03 March 2020

" Nice and easy to book. very important for me to be able to choose "no excess" at the time of booking. "

" Overall very good. could do with more counter staff at Malta airport. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by MICHAEL - 26 February 2020

" fair service dated car "

" was ok "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by BINU - 25 February 2020

" Have been using autoeurope for the last few rentals. Very satisfied with the service so far. Will definitely recommend. "

" Very smooth pick up and drop off. Staff friendly and thorough in marking the existing damages on the car when they release the car to you, however when you return, I was asked to sign the document ( Europcar copy) accepting the car in good condition without giving me a counterfoil stating that they received the car from me in good condition. With car rental, being such high value transaction (due to potential claims etc), I would be more happy if they thoroughly cover all documentation to the satisfaction of all parties. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by STEVEN - 23 February 2020

" I would definitely recommend to my friends and we'll definitely be using Auto Europe for our next holiday car hire "

" A super smooth process from start to finish, we needed to extend for a day due to a flight cancellation and even that was easy "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 06 February 2020

" car was in excellent condition, had no problems at all from pick-up to drop-off "

" car was in excellent condition, had no problems at all from pick-up to drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DAVID - 05 February 2020

" easy to use online "

" staff were not rude, but unhelpful, satnav cost more to hire than the car , no maps provided either, "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MAREK - 02 February 2020

" Easy and quick. "

" Smooth rider, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by THANH - 22 January 2020

" Read above "

" Rude staff. Haven't had my 500 euro deposit back and nobody is replying to emails. Would someone kindly contact me about my deposit? This was in Malta. It's been over 10 working days and no sign of the deposit or anything. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LUQA, MT - Reviewed by YVONNE - 14 January 2020

" Very good and positive experience. I will use it again. "

" I highly recommend this company. I will use this company again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JOSEPH - 12 January 2020

" Horrendous how your company try to con people "

" When we arrived at airport they looked for 1000 euro deposit and a block put on the 1000 euro for a month .we were told there could be a fee but no how much or about the block .so we loss our payment and was out of pocket we then had to get a taxi to hotel and go the next day to hire a car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by MANUEL - 13 December 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by CHARLES - 15 November 2019

" Ticks the three must-haves for me. Good car range, easy booking and attractive pricing. Very satisfied. "

" All pretty smooth. Car had a few more dinks on it than the original plan had shown but it was easy to get them marked up before we moved off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 03 November 2019

" See comments above. Don't use this company! "

" On collection, the car was in an appalling condition. The interior was very dirty, steering wheel leather was worn out, and worst of all it had a warning light showing for a low pressure tyre. The staff clearly had not even checked it after the previous driver! The car was not cheap, and therefore not good value - it needs replacing. Collection took a long time as the new computer system was not working properly. Very disappointed in Europcar, from whom I expected better. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MALTA INT. AIRPORT, MT - Reviewed by DARREN - 22 October 2019

" Smooth pick up and drop off "

" Very quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SARA - 22 October 2019

" Only thing wrong was clutch was nearly worn out,pedal was very high "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by ANA - 17 October 2019

" Straightforward, no complaints "

" Rude staff on pick up and drop off the care, not clear what do do on drop off of the car. Lack of staff available and not in uniform therefore very difficult to find in car park. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by CARMEL - 13 October 2019

" Good experience "

" Good experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by SONNY - 08 October 2019

" Have been to Malta many times as I have a home there experience was ok nothing exceptional but staff were pleasant & helpful "

" Car relatively new but had been through the wars, hub cap missing scratches a plenty to many to photograph, but everything worked & price was good so no complaints "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUQA, MT - Reviewed by NICHOLAS - 06 October 2019

" A good, painless booking experience. A pity about the car but I guess that is down to Europcar rather than Auto Europe. "

" The car I booked was described as a "Daihatsu Sirion or similar". Whilst I appreciated that the car would be in that group of vehicles what I actually got was a Fiat Panda, which I could have booked for a lower price. I specifically wanted to avoid the Panda because I know from experience that is is very underpowered. This was certainly the case with the car I received and consequently it struggled with the hilly roads on Malta and Gozo. However, the rest of the customer service was very good. I have used Europcar several times and will probably continue to do so. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by IAN - 05 October 2019

" All in all very good, and I like the zero excess option. "

" Staff and car good; I unfortunately suffered a tyre puncture during the trip, however, assistance was provided when contact was made after being unable to remove the wheel because the wheel-nuts were so tight. The defect was repaired quickly when I later attended their depot. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 05 October 2019

" 2nd car this year recieved from Europecar and both have been in poor condition one in Corfu and 1 in Malta "

" An old car done 36000 miles with dents scratches and a key fob not working and windshield washers not working giving poor vision "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by STEPHEN - 03 October 2019

" Great car rental experience. Good quality car. Easy pick up and return. Fair fuel policy makes returning with full tank easy. "

" Quick and easy check in and car pickup. Despite returning car at 5:15am a representative was waiting and car return was quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MATTHEW - 01 October 2019

" Great. "

" Car had damage not on the sheet i was asked to sign in the airport terminal. I was told to sign it anyway and then just video any other damage on the car and tell a representative outside. I tried to do this and the man was no interested. Fortunately I took a video as on return i was accused of creating the damage. The video quickly resolved the issue. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LUQA, MT - Reviewed by AMELIA - 28 September 2019

" Everything worked well "

" The gentleman on desk was trying his very hardest to scar munger us into paying extra for insurance even though we had paid extra through autoeurope for insurance..this caused a bit of stress. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by JAMIL - 11 September 2019

" I want a refund, europecar wanted to overcharge for insurance, 60 euros a day... "

" They wanted to charge 60 euros a day for insurance. This is robbery, we did not take the car and still had to pay for the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by SARAH - 01 July 2019

" As above "

" The staff at Europcar could not have been more friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by IAN - 19 May 2019

" Very satisfied no issues thank you "

" Excellent service no issues thank you "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SAMUEL - 17 May 2019

" Still pending deposit refund- why so long? "

" Still pending deposit refund- why so long? "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ROGER - 10 May 2019

" Great trip very happy with car hire "

" New clean car hassle free collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JULIA - 27 April 2019

" Poor customer service. I booked and prepaid the car to collect in the morning. We decided to have a walk and lunch before collecting it. I called Europcar locally as a courtesy to let them know but no reply. I called Auto Europe in the UK to ask them to pass on the message. I was told I would lose the booking, that collection more than 2 hours after the booking was not allowed. This was not indicated at time of booking and i had prepaid so should be free to pick up the car when I like. The Auto Europe rep was adamant I would lose the booking. I asked to be transferred to Europcar and was told as was obvious that it was no problem to collect the car later. Auto Europe rep was misinformed and unhelpful. "

" All fine, issue was with Auto Europe "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by CHRISTOPHER - 11 April 2019

" very professional "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by TERRY - 26 March 2019

" I've done it once just to see what it's like to drive in Malta and found it's a free for all way of driving and would drive out there but not someone else's car. "

" The car was ok but the clutch was a bit high and got a sat nav that wouldn't except any address I put in it so ended up using my phone and the 1000 Euro your told to pay was a bit of a shock but I wouldn't tell people not to hire a car as it's a great way to see the island of Malta. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LUQA, MT - Reviewed by ALASTAIR - 27 February 2019

" Good value and easy booking. I would have no problem in recommending this service. "

" Found the service to be excellent and would have no problem in using the service again when I next travel abroad later this year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MATTHIAS - 09 February 2019

" Easy to book, fairly priced "

" Smooth service, very clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ALAN - 08 February 2019

" Overall very pleased with the booking, collection and return process "

" Booked a car for 6 days in January from Malta International Airport. Good price and rental terms clearly stated on collection voucher. Speedy process at airport counter. Had to note and take photos of any pre-existing damage to car and if found submit online, which we did. Car was fine and in good condition. On return a Europcar representative was in the rental return area, who checked and confirmed no damage and full tank of petrol. Make sure to get this noted and signed on rental document. Our held deposit was cancelled and no subsequent unforseen charges made. Happy to recommend and use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by ROBERT - 03 February 2019

" Speedy collection from airport and no waiting upon return. Very good car rental experience "

" Speedy collection from airport and no waiting upon return. Very good car rental experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MICHAEL - 18 January 2019

" Absolute rubbish "

" Was coerced into paying 10 Euros per day for insurance as I am aged 72. Receptionist can only be described as an a...hole. No people skills or empathy. Car was clean but with damage in 3 places. Would certainly not use Europcar (or your agency) again and have already advised colleagues and friends against using both companies. Person showing me the car did not explain that car had phone interconnectivity or cruise control - I found this facility on day 6. More fun when replacing the fuel used - unable to locate filler release as not handbook in car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by JOHN - 03 January 2019

" None "

" Excellent, but was told after drop off that the car would be inspected next morning. Was a bit concerned that the car could have been damaged between that drop off and the inspection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SANJAY - 26 December 2018

" Happy. Great experience. "

" Absolutely satisfied. Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by RAVINDER - 22 December 2018

" Brilliant "

" There may have been a very small scuff, they charged €250 for something that could be done with touch up paint, luckily I had insurance with Autoeurope who's service I'm actually very impressed with, they paid the €250 within a day and accepted claim within 30 minutes with no hassle at all which was very surprising. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LUQA, MT - Reviewed by CRISTINA - 11 December 2018

" It was really good.. The booking was nice and easy. "

" The experience was pretty good. The only thing I wasn't completely happy with was the £885 deposit that is blocked from your credit card straight away when you take the car but it can be up to 4 weeks to unblock it, leaving without money for a month. A part of that the whole experience was really good. :) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 29 November 2018

" One small point is the mileage on the pick up documents and invoice was 40kms less than actually on the odometer when the car was collected. This seems to be a fairly common occurrence but not actually a major problem. Overall a very good service nevertheless. "

" Overall a very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by CHRISTOPHER - 26 November 2018

" See 3. "

" Overall good service and car in condition one would expect. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by STEPHEN - 24 November 2018

" Easy to use website, good prices and liked the full insurance waiver at a reasonable price as opposed to the scandalous charges made by the hire companies. "

" The pick up was quick and the staff at the counter and by the car were polite and efficient. The car had quite a few scrapes and scratches and when it rained we realised one of the wiper blades was torn, this could have been changed before renting it again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 14 November 2018

" Europcar need to improve the cars in Malta All rental cars need to update the vehicle check procedure or is it simply a method of repeatedly charging customers for the same work that never gets carried out ?customers "

" The staff were very efficient. The desk and car location were great. The car however was not good including an inoperable drivers seat belt, tyre pressure warning system telling me if non existent puncture and lots of damage to paint and bodywork. I kept discovering further pre existing damage to the car leaving me anxious about returning the car and having to argue. In this day and age the vehicle check out form should start with everything that had been previously reported. So that the emphasis is not on a new renter to fully inspect and find every fault on a car before he can drive away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LUQA, MT - Reviewed by STEPHANIE - 06 November 2018

" As above "

" No complaints, although we were lucky to get to the counter at a fairly quiet time. Many others who were also on our flight would have had quite a long wait as there was only one staff member on the desk. Another staff member would have been useful to get through the queue quicker. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by NORMAN - 05 November 2018

" As above. "

" Having arrived in Malta after a very long day travelling, I was not well enough to drive. I had to get a taxi to my hotel. I tried via email a few days later, as I was well again, to get a car to rent. I was told my voucher was no longer valid and could not get a hire car. The holiday was spoilt because of this as we had to use taxis and buses. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by NIGEL - 18 October 2018

" Recommended "

" All very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 15 October 2018

" Hiring my car was a very easy and efficient process. I was also provided with an upgraded car. Will continue to use Europcar at Malta Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by KEVIN - 15 October 2018

" Pick up was easy and drop off fine. Car was good for what I needed but not the cleanest. However, all fine for a weeks hire really. "

" Pretty good really. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by RAYMOND - 11 October 2018

" Not happy at all, if charges were due and explained to me then I would be prepared to pay. Communication was awful and desk staff were rude on arrival and nowhere to be seen on return. I know the car was right on return as I took pictures when I picked it up. "

" Unknown charge to credit card of just over £45 with no explanation of what it was for. No one at desk or drop off point at return, I expected a small charge for fuel as I had to drive back to airport after filling up, nothing like £45. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 5

LUQA, MT - Reviewed by DONALD - 07 October 2018

" Car was new and worked well. Two issue one major and one minor 1. the condition of the vehicle was marked on a diagram of the car and I had to sign for the car at the desk. This is not the normal way as there is normally no signature required In actual fact, the existing marks /dents/scuffs on the car were marked on the sheet by the man at the desk and he got some of the marks in the wrong place. I was lucky in so far as the there was an attendant in the return car park who signed of the say there were no further marks on the car. 2. When I went to pick up the car it was in the normal car park and I had to pay to exit the car park . I was informed, when getting the keys, that I could hand-in the ticket at the desk on return of the vehicle and get my money back but no-one was at the desk when we returned the car. ALL IN ALL THE HIRE WORKED OUT WELL BUT POINT 1 DOES MAKE ONE VERY UNEASY ABOUT THE PROCEDURE!! "

" Car was new and worked well. Two issue one major and one minor 1. the condition of the vehicle was marked on a diagram of the car and I had to sign for the car at the desk. This is not the normal way as there is normally no signature required In actual fact, the existing marks /dents/scuffs on the car were marked on the sheet by the man at the desk and he got some of the marks in the wrong place. I was lucky in so far as the there was an attendant in the return car park who signed of the say there were no further marks on the car. 2. When I went to pick up the car it was in the normal car park and I had to pay to exit the car park . I was informed, when getting the keys, that I could hand-in the ticket at the desk on return of the vehicle and get my money back but no-one was at the desk when we returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JAMES - 05 October 2018

" Really good experience. Would use Europcar again "

" Really efficient pick up and drop off. Car in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DAVID - 01 October 2018

" Good experience, had a long delay on flight should have been there at 13:00 and got there at 20:30............absolutely no drama and was both aware without prompting.......and had car ready for me. "

" Great staff..........good humour and really great help with directions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by RODNEY - 30 September 2018

" Experience was fine but car was not washed properly, it had stains on the seats which wasn't nice. "

" It took me 45 minutes to be seen by the guy on the desk, which I don't understand when it's straight forward. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LUQA, MT - Reviewed by ANDREW - 26 September 2018

" Auto Europe was fine. "

" Had to pay for parking (Europcar had parked the car in a public car park), they then didnt have the petty cash to refund us. The pickup experience took around 45 minutes, as they didnt have the parking ticket to allow us to get out of the car park, and eventually we had to change cars. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by NIGEL - 18 September 2018

" Car was tired and the air con was not great "

" One wiper was broken. Luckily the passenger side one. No one there at 4.30 in the morning when we were told they start at 4:00 "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by ERICA - 13 August 2018

" Easy & quick pick up & drop off efficiently & thoroughly done "

" The website is very easy & straight forward - with easy to find inclusions/ exclusions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by IAN - 07 August 2018

" I just did. "

" The car was fine and the attendant in the pick-up and drop-off carpark was efficient and friendly. The man at the front desk was neither, arrived ten minutes late and in a bad mood, quite rude. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by SARAH - 12 July 2018

" Above "

" I'm new to car hire and annoyingly didnt read the small print t's and c's, i didnt fill up the tank all the way and got charged £50, I also had to pay an out of hours fee, I put my flight number in so it auto populated my arrival time The car didnt drive that well, a warning light came on several times, terrifying when you are going to a wedding. I had heard Europecar were awesome, it wa just an Okay experienc.e "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by MALCOLM - 28 June 2018

" Very good "

" Very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ROBERT - 27 June 2018

" Easy to book and pay. "

" Easy to book and return. Unfortunately the brakes were very loud and squeaky. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 23 June 2018

" Long walk to collect car otherwise everything was fine "

" The walk to collect car at Malta airport is a long walk after a tiring flight. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 20 June 2018

" Excellent "

" Very Good service, no problems booking in and returning car. Car was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by BARTOSZ - 11 June 2018

" :-) "

" It was fine :-) better then most car rental companies in Malta "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by ADRIAN - 17 May 2018

" I always use Auto Europe to book cars and I highly recommend it "

" Everything vent nice and smooth, quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JOHN - 13 May 2018

" Map of Airport with exits and entrances clearly marked. Malta "

" It would be helpful if more signposts are erected to guide you both to collect your car and to return it. Most Airports have Car Rental Return signs very clearly marked. Malta "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 10 May 2018

" Quick and easy as always. Not trying to upsell me off at the counter. "

" Quick and easy as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by FAYE - 15 June 2015

" When I booked online,I paid to rent the car and to have insurance cover. When i arrived in malta I had to pay a second insurance as the insurance I paid online did not cover us there. Therefore I would expect the initial cost of the first insurance to be refunded. I am happy to take this further "

" The gentleman on the desk was rude and could not explain why we had to pay the second insurance, only that the first one we paid din't count in malta!!! We then were told we had to pay for a full tank of petrol and not fill it up on our return. I have travelled and driven in many countries and never experienced this before. I think this is a complete farce, as they gain on each rental those who only use a small amount of petrol. "

MALTA INT. AIRPORT, MT - Reviewed by BARRY - 07 June 2015

" Nice clean car in and out and good customer service great Peugeot "

MALTA INT. AIRPORT, MT - Reviewed by RAYMOND - 03 June 2015

" Generally a good service but just need more clarification on additional charges/costs in small print incurred at rental location site. "

" Very disappointed in the late arrival fee why ?? & also having to pay for a full tank of fuel in advance which clearly could never be totally used up in the period we rented for. Would have preferred to pay for fuel myself & returned with a full tank, as it was I returned the car with half a tank remaining at my cost ! All of the extra hidden fees were not clearly stated in the original on -line booking. Also the gentleman that served me upon arrival at the Europcar desk needs a crash course in charm school a more miserable dour unhelpful character could not be found in Malta ! :0( Customer service with a friendly smile was not high on his agenda. "

LUQA, MT - Reviewed by EMANUELE - 11 May 2015

" You have not given back the deposit after 10 days. This is disgraceful "

" Very poor customer service in Malta airport. No idea how to deal with customers. They act like peasants and should go milk cows instead "

MALTA, MT - Reviewed by FIONA - 23 December 2013

" Excellent and reliable service. "

" Great service "