EUROPCAR NEW ZEALAND Car Rental Reviews

AUCKLAND, NZ - Reviewed by COLIN - 27 July 2025

" A smooth hire experience from pickup to return "

" Great value for money with a good selection of hire companies to pick from at our location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by ALAN - 07 March 2025

" All went well, as expected. "

" All went well, again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by JOHN - 31 January 2025

" Actual car rental was great "

" Easy to find the desk, unfortunately only one person on the counter which led to a very long queue & therefore felt rushed. Possibly not all information given as would if not under so much pressure. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by STEVEN - 21 January 2025

" No complaints highly recommend "

" No issues quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

QUEENSTOWN, NZ - Reviewed by ALUN - 05 December 2024

" Excellent! "

" A very smooth collection and very pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by ALUN - 19 November 2024

" As usual, a very easy booking process and no issues with collecting the vehicle. Will definitely use Autoeurope and Europcar again. "

" It was a pleasure to be served by the staff on the Europcar desk in Auckland airport. The whole process was seamless, the car was immaculate and had very low mileage. Well done! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by PAUL - 11 December 2023

" Easy to use great value "

" All round excellent experience and good value too. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WELLINGTON, NZ - Reviewed by COLIN - 28 February 2023

" Good value from Auto Europe but Europcar could have been better "

" Europcar takes too long to issue contract. Booking initially couldn't be found. Tedious. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

QUEENSTOWN, NZ - Reviewed by ALFRED EMSLIE - 14 February 2023

" See above "

" Given a larger car than requested. It was however TOO large .- difficulty getting both into and out of car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AUCKLAND, NZ - Reviewed by ALAN - 09 February 2023

" Good website. Easy to navigate. "

" Nice clean new car from Europcar (2 months old). Good value, although car returned early due to appalling weather, no refund for the remaining unused 4 days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROTORUA, NZ - Reviewed by PHILLIP - 08 December 2022

" All good "

" All straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by ROBERT - 04 January 2020

" Excellent price and service "

" There was a major issue as the woman at check in would not accept a DVLA code to verify my driver's license ( mine was lost/stolen immediately before the trip). She then accepted my paper license which has not been valid in the UK for years. Europe Car needs to update their procedures for this as I was very surprised and confused at the process. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by PETER - 29 December 2019

" Given the complexity of the order (one request was actually 2 cars) 1. This could all have been clearer - 2 bookings would have made it clear, where to drop off and pick up in wellington/picton was up to us to find out. 2. The actual details that europcar had were WRONG - despite a number of emails between myself and Autoeurope "

" trip was one way from Auckland (north island) to Christchurch (south island) - we got 1 voucher for this, but actually you have to change cars in Wellington. This was completely badly informed and organised. The ferry we had booked and communicated was a different ferry to the one where europcar had offices and we had to sort this out ourselves. Customer service was TERRIBLE, when you called the local office it went to Manila where they had no idea about what to do about this. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NAPIER, NZ - Reviewed by RICHARD - 09 April 2019

" As above. "

" Friendly and efficient pick up and drop off, happy with the standard and model of the car. The satnav had a few quirks, which wasn't always helpful when in an unfamiliar town; otherwise all was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by HELEN MARY - 26 January 2019

" As is often the case the wait at the desk was long and it took too long to do the paperwork. Apart from that no oroblems "

" There was a bit of a wait to get the car. Otherwise all fine. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AUCKLAND, NZ - Reviewed by JACQUELINE - 01 January 2019

" Highly recommended. "

" Excellent friendly efficient service with brand new SUV. Faultless! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHRISTCHURCH, NZ - Reviewed by ARMAR - 26 May 2015

" Very efficient and helpful. Good quality car. "

AUCKLAND, NZ - Reviewed by CHRISTOPHER - 09 February 2015

" The "full size" car we were initially given at Picton was not big enough for three adults plus luggage. Fortunately we were then offered a Holden Commodore, which was appropriate and suitable. "

" See above. "

PICTON, NZ - Reviewed by GLENIS - 01 December 2013

" Making a reservation was straight forward. Car was ready for collection, thank you but paperwork took an age as the computer system was 'down' Leaving the car at Christchurch airport was an inconvenience especially as we had to go into the air terminal to deposit the keys, no one was interested in checking the car. An office in central Christchurch would improve services enormously "

" as above "