Auto Europe
- North America
- Central America
EUROPCAR SWEDEN CUSTOMER REVIEWS
- 7.3
- 8.4
- 9
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR SWEDEN Car Rental Reviews
Average Rating for Europcar :
GOTHENBURG, SE - Reviewed by PATRICK - 28 July 2025
" Please see above "
" We have just received the receipt for our car hire by email. On examining the details, we noted that we had been charged for two sets of car hire excess waiver insurance. We have always had our own separate insurance for this. If the desk personnel asked, we simply informed them that we were already covered. The man on the desk did not ask us and nor did he inform us that we were being charged for insurance. Likewise, we were charged for eight days of congestion charges, SEK 20 per day, despite the fact that we rarely enter the congestion charge zone in Gothenburg. Previously we paid any congestion charges in arrears after the car hire period. Could you please revert with an explanation. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by STEPHEN - 01 July 2025
" Easy booking, great communication, great price, fantastic value. "
" Super service, great communication, collection and drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JOHN - 26 June 2025
" Fantastic service "
" Really smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by GEORGE - 28 May 2025
" I have my own rental car insurance. I wasn't asked at the desk. and ended up with the full package that i wasn't told about. Not very happy. Still haven't received my deposit back. This is Wednesday I gave the car back on Sunday. "
" Europcar have always been very good. I have been using you for years. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GOTHENBURG, SE - Reviewed by VAIDOTAS - 20 May 2025
" Quick pick up, finding the drop off entrance at the Gothenburg airport was a bit harder. "
" Best price, easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by FUAD - 19 October 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by GRAHAM - 29 September 2024
" Very pleased with service from Auto Europe "
" The issue I have is that I pick the car up from Landvetter Airport Gothenburg which is the nearest airport to my final destination, which is Ulricehamn between Boras and Jonkoping. I therefore go nowhere near Gothenburg its self but I have been charge a Gothenburg city toll of £13.06 plus a non sterling transaction of 0.38. As I hire a car for this trip six or seven times a year this surcharge adds up. It takes the gloss of what was a very pleasing experience with Eurocar "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by ROGER - 20 August 2024
" The vehicle issued to us at Europcar Stockholm airport had significant damage all over it, as highlighted in their initial handover / takeover report. It was clearly not roadworthy or in a state fit enough for a family to safely take on for a week. Furthermore, the front right tyre would deflate daily, meaning we would have to drive it to a garage twice a day to inflate it back up to safe limits, taking time out of our schedule to do so. When we arrived at our Airbnb the first night, we called Europcar office to notify them of the problem. We then called the recovery team who wouldn't replace the tyre, instead only pumped it up for us. By the morning, it was flat again. The engineer noted there was no spare wheel in the vehicle, nor was there a compressor for us to pump it up - again showing this was not a safe or roadworthy vehicle for a family to be transported in. On return of the vehicle, we informed the service desk that it needs to be taken off the road immediately and repaired, with the proper equipment installed in case of breakdown. When we first received the vehicle, it really looked like it has been in an accident, and when we asked the team for another vehicle, they said they did not have one. In a subsequent report from Europcar, they identified damage to the front right tyre, which might have occurred by us driving on a deflating wheel, which we cannot be responsible for. We initially asked Europcar for another vehicle, which was refused, and later for them to replace the wheel, which was refused also. We explained our ordeal again to the service desk and asked to speak to a manager, who did not want to have a conversation. Instead we received a proxy message saying they "..wouldn't charge us for one of the car seats." This was a terrible experience for my family. We were frightened driving in an unsafe vehicle in a country we didn't know. We found this debacle completely awful, which ruined our holiday experience. "
" The vehicle issued to us at Europcar Stockholm airport had significant damage all over it, as highlighted in their initial handover / takeover report. It was clearly not roadworthy or in a state fit enough for a family to safely take on for a week. Furthermore, the front right tyre would deflate daily, meaning we would have to drive it to a garage twice a day to inflate it back up to safe limits, taking time out of our schedule to do so. When we arrived at our Airbnb the first night, we called Europcar office to notify them of the problem. We then called the recovery team who wouldn't replace the tyre, instead only pumped it up for us. By the morning, it was flat again. The engineer noted there was no spare wheel in the vehicle, nor was there a compressor for us to pump it up - again showing this was not a safe or roadworthy vehicle for a family to be transported in. On return of the vehicle, we informed the service desk that it needs to be taken off the road immediately and repaired, with the proper equipment installed in case of breakdown. When we first received the vehicle, it really looked like it has been in an accident, and when we asked the team for another vehicle, they said they did not have one. In a subsequent report from Europcar, they identified damage to the front right tyre, which might have occurred by us driving on a deflating wheel, which we cannot be responsible for. We initially asked Europcar for another vehicle, which was refused, and later for them to replace the wheel, which was refused also. We explained our ordeal again to the service desk and asked to speak to a manager, who did not want to have a conversation. Instead we received a proxy message saying they "..wouldn't charge us for one of the car seats." This was a terrible experience for my family. We were frightened driving in an unsafe vehicle in a country we didn't know. We found this debacle completely awful, which ruined our holiday experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by ANDREW - 05 August 2024
" Please see comments at 3 above re wxtra charges "
" I emailed this am in relation to additional charges applied to my credit card Some £105 was charged to my credit card and i have yet to receive a breakdown of these charges . On checking my voucher when i booked the car any additional driver would cost 50sek per day ( 8 days equal 400 sek approx £30 . The car was refuelled 4 km from Arlanda Airport and should have accrued no additional cost for fuelling . No damage was noted at the time of return . I am somewhat at a loss as to how £105 was chsrged to my card . How this is resolved will have a complete bearing on wether i use Europcar in the future . Grateful if the fees could be reviewed and check what exactly i was carged for . All insurane, taxes etc were paid on my origional booking at the start of July . Carol Rowney was added on arrival at Arlanda "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by GARTH - 06 June 2024
" The car performed well overall and I enjoyed my trip. "
" I did not get a Volksvagen Golf which is what I selected when booking the car. I received an Audi A3 which I am unfamiliar with. There were no instructions on how to use the car or its features which were over complicated. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by ROBERT - 14 March 2024
" Please see my comments in item 3!! - and again I would be happy to get a response! "
" I was charged an extra 1100,00sek at the end of the hire period..... for airport tax (348,00sek) and congestion charge (440,00sek) .....and also Damage Cost Reduction Theft (440,00) and Damage Cost Reduction (660,00sek) neither of which I asked for at the time of picking up the car. I WOULD BE HAPPY TO HEAR YOUR RESPONSE! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GOTHENBURG, SE - Reviewed by STEPHEN - 29 October 2022
" Thank you very much! "
" Very easy. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIRUNA, SE - Reviewed by BERNARD - 08 January 2022
" Same as above "
" Well I hired a car for 7 days, was Told it is ok to change it to 5 days as I told you 10 days before, but now after hire finished I still been charged for 7 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by BARRY - 10 November 2021
" As mentioned above poor service at the office in Sweden but car was lovely and a pleasure to drive. "
" Had problems collecting as the office was closed so had to return the following day and being charged for add on items which where never explained to me. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JAMES - 14 October 2019
" All rentals from Arlanda require a short free shuttle buss. Otherwise all good, "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARK - 01 August 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by NIGEL - 02 January 2019
" Efficient "
" efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by JEAN - 21 September 2018
" Good selection of cars, easy booking. "
" Had not expected to have a deposit taken from my credit card, but to have it 'blocked'. I was then told it would take a week for the money to be put back on my card. I only selected suppliers that do not take a deposit. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by THOMAS - 25 August 2018
" Great experience as alays "
" Great experience as alays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by BERL - 01 August 2018
" Painless booking and prompt response. Will definitely use again. "
" All very smooth apart from one issue: The price was meant to be all-inclusive (including cross-border travel from Sweden to Finland, which I stated in my application). But at the handover Europcar wanted to charge extra for breakdown cover in Finland. They agreed to waive the fee based on the details in the booking but it might be helpful to future customers if this type of issue is resolved between Auto Europe and Europcar before the booking is completed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10