Auto Europe
- North America
- Central America
EUROPCAR UNITED ARAB EMIRATES CUSTOMER REVIEWS
- 7.4
- 7.3
- 8
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR UNITED ARAB EMIRATES Car Rental Reviews
Average Rating for Europcar :
DUBAI, AE - Reviewed by JASON - 06 March 2025
" Auto Europe is reliable but sadly the same can't always be said for the vendor "
" Took 45 minutes, no idea why, I had pre booked and pre paid. Then sent to car park where chaos was the order of the day. Waited with a small army of people in the heat for almost an hour for a car to finally show up. No apology as this is obviously the norm. Same chaos on drop off. No one to receive car or sign off. Total shambles "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by MUHAMMAD - 15 January 2025
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MUHAMMAD - 06 March 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by RAHIM - 22 November 2023
" Very smooth no hassles excellent overall experience "
" Friendly and efficient. Everything was prepared and ready for when I arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ERIC - 17 October 2023
" Good overall service at a competitive rate "
" Good platform to hire cars. Europe Car was difficult to locate at Dubai T3 when the desk was unmanned. However, we did eventually locate the office in the car park, so not too bad. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by MICHAEL - 12 September 2023
" Happy with your service "
" It took over 30 minutes to pick hire car up, there were 3 people on duty and so very very slow. No apologies for wait or eye contact, then said car had been cancelled because I had been delayed for 24 hours due to flight being cancelled. I had phoned them to tell them which they didn't believe until I proved it on my phone. The customers in front of me said they had waited 40 minutes!!! If it hadn't been that I had already paid through you I would have told them to stuff it and gone next door to Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by VINAY - 24 August 2023
" All rushed drop off and collection then to be told I have to wait 21 days for my deposit bearing in mind the car has been dropped off in the same condition inside and out fuel the same etc. when collecting found the car dirty windscreen really dirty inside had to wipe it down before I could drive on main roads. Rubbish left in the back and side pockets etc "
" When I arrived to collect the car was left waiting then taken to my car where I was rushed to get out and quickly checking the car missing bits like damage and dirt. The guy was not even interested to make the notes! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
DUBAI, AE - Reviewed by SERGEY - 17 April 2023
" I am very satisfied with AutoEurope's service. Thank you! "
" All is Ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by PROFESSOR MUHAMMAD - 28 January 2023
" Very Satisfied "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by PROFESSOR MUHAMMAD - 14 December 2022
" Outstanding "
" Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by ATHANASIOS - 28 November 2022
" I NEED YOU TO ISSUE MY INVOICE!!! ATHANASIOS GRIGORIOU VAT 004558465 "
" ALL GREAT BUT I NEED YOU TO ISSUE MY INVOICE!!! ATHANASIOS GRIGORIOU VAT 004558465 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by RISHAD - 20 October 2022
" Very bad experience, being confirmed that my booking and successful, getting charged for it and later not being able to get the car! "
" The manager turned down the car that I have booked and got the confirmation for, saying that I can't get a car with Kazakhstani driver's license. Even though in my booking I have provided my information and my residency. The company gave me the approval and later the counter told me that they cannot give!? It is like a week of emailing again and again, being promised that I will get back my refund and so far I have received nothing. And the payment has been paid fully around $80 for 2 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JOHN - 14 January 2022
" Overall happy "
" On arrival at the office in Dubai I was the only customer present and whilst the staff were pleasant I did feel the process could have been that bit quicker. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by HAROON - 08 December 2021
" helpful staff very courteous. "
" lovely car and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by NICHOLAS - 30 November 2021
" See comments in box 3 "
" Hard to give better ratings as I've still not had an email to confirm that there are no further charges. Can you please get back to me with this information. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ABU DHABI, AE - Reviewed by COLIN - 26 November 2021
" Extremely poor customer service, does not listen to customer at all. Takes no action to try to resolve any problem, but quite willing to try and sell you another vehicle, despite having a prepaid voucher! "
" We went to collect our car with our prepaid voucher. We were told by the representative that the voucher was not confirmed and the voucher was not valid. The guy had no customer service skills and just said we needed to contact our service provider Autocars. The service provider could not have been more helpful. She spoke to the EUROPCAR representative who did not want to know, he just kept refusing to acknowledge that we had a confirmed reservation that was prepaid. Eventually, he called someone in EUROPCAR Abu Dhabi who confirm that they actually did have a car for us. The problem was within EUROPCAR, not our supplier. Buy this time we had been waiting almost 2 hours and only changed the situation because we had instigated calls to our suppliers contact centre in the USA. We did not even receive the slightest indication of an apology from the EUROPCAR representative in the Rotana Beach Hotel. Extremely poor customer service. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ABU DHABI, AE - Reviewed by MEHTAB - 27 October 2021
" Staff were pleasant and helpful and efficient. "
" Great experience. Deposit was not excessive which put me off other companies. Car seemed to have some minor problem accelerating towards the end of week. Price a little higher than competition. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by STEPHEN - 21 October 2021
" Perfection "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ABDEL - 23 September 2020
" Reasonable service. "
" Telephone communications not easy to get through. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by HERBHAJAN - 31 August 2020
" It was the first time I've ever hired a car so I didn't know what to expect.As I got there they said that my vehicle was cancelled as I didn't recieve any email regarding the cancellation which was a disappointment. "
" Disappointed that you do not get a receipt before you leave. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MUHAMMAD - 04 March 2020
" Booked nissan sentra. Given mazda 3 told it was an upgrade. Infact it was a down grade as i had tired old dirty dented car. Took the car as I had no option. This is not the first time I rented a car in Dubai but definitely this was the first experience of this sort "
" Dirty stained interior Dinged dented exterior Overall car was not clean "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUBAI, AE - Reviewed by FOUAD - 23 February 2020
" It was a straight forward and simple "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by LESLEY - 24 January 2020
" Very welcoming and highly professional "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ABDEL - 16 January 2020
" Terrible staff, no structure, no politeness, no procedures. Bunch of amateurs working. "
" Staff lying about and offering a lower range car instead the car or similar that i paid for. Then lying that a colleague would switch car the day after. Long waiting. Totally not organized. Losing papers and proof of car check. Cannot believe that this is so amateuristic. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by ZAHID - 06 January 2020
" Although the reps at counter were apologetic, it is not a good way to begin a holiday. It took more than half an hour to get a taxi. Also I had to continue chasing for status of my replacement car rather than you calling me. Again customer service was rather poor. I understand it was Christmas but you should have a contingency plan for situations like these. "
" I arrived at Dubai airport only to be told that Europcar had run out of cars. I had to get a taxi to my hotel which i had to pay for. A Mazda 626 was delivered to my hotel later that afternoon. Car was different to what i had chosen. I am still unclear as to what compensation i was given due to a lesser car being given and also cost of taxi to my hotel. Overall I was very angry and disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBAI, AE - Reviewed by ABDULFATAH - 04 January 2020
" .......... "
" They give me cheap car With promise to change it I Call them two time to sorted out Just lose my time . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by GARY - 06 December 2019
" Trustworthy company thanks "
" Car was waiting on arrival absolutely spotless great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by STUART - 09 October 2019
" Simple, easy and a great price "
" Simple, easy and a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ADNAN - 10 September 2019
" Outstanding above expectations- no hidden cost or ask sacred us with high premium "
" All staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by AHSAN SALEEM - 14 June 2019
" Good "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ROMMEL - 27 May 2019
" Very good experience "
" Very good and competitive price "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by AMER - 12 May 2019
" Very very slow service. Waited 2 hours to fill in paperwork. "
" You have taken £550 extra deposit money and not returned it yet. My bank says the money was taken. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by KAILASH SINGH - 14 February 2019
" Amazing hassle free experience. "
" Very professional and dealt with in timely manner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by SIMON - 06 January 2019
" Overall very good service and would use you again. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by MARTIN - 05 January 2019
" Good car and good service "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by STUART - 04 January 2019
" . "
" Turned up at the airport to be told I could not proceed with the rental as I did not have a credit card for the security deposit and they would not accept my debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by CALUM - 29 November 2018
" No location details "
" Location of pick up , had to call central office to find the pick up location , disappointing experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by NICHOLAS - 13 November 2018
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by AMARDEEP - 06 November 2018
" When I booked the car, I checked a box to include car seats and sat nav. There was no mention of additional costs. When I arrived he requested unreasonable amounts of money for seats and sat nav. Then I was told that I had to pay extra for CDW insurance, but I selected the most comprehensive cover on the website. This should have been included in your original quote?? Then I get advised of the taxes in the UAE and and Tolls. This ended up being the most expensive car rental experience I have ever encountered. In addition, after talking to some of the staff, they said the CDW insurance is fairly useless and you must call the police if you notice even the slightest damage as the the insurance is not valid if not accompanied with a police report. The whole experience was utterly dreadful in fact. When you're left tired and vulnerable in a new country where the English is not the best - Transparency is key. This experience was far from transparent and I will not recommend. I have always used www.rentalcars.com and only used auto europe as the price was more competitive - I was very wrong. So in all I am very disappointed with all the extra costs and feel that some sort of compensation is in order for the lack of transparency and distress caused using the experience. "
" When I booked the car, I checked a box to include car seats and sat nav. There was no mention of additional costs. When I arrived he requested unreasonable amounts of money for seats and sat nav. Then I was told that I had to pay extra for CDW insurance, but I selected the most comprehensive cover on the website. This should have been included in your original quote?? Then I get advised of the taxes in the UAE and and Tolls. This ended up being the most expensive car rental experience I have ever encountered. In addition, after talking to some of the staff, they said the CDW insurance is fairly useless and you must call the police if you notice even the slightest damage as the the insurance is not valid if not accompanied with a police report. The whole experience was utterly dreadful in fact. When you're left tired and vulnerable in a new country where the English is not the best - Transparency is key. This experience was far from transparent and I will not recommend. I have always used www.rentalcars.com and only used auto europe as the price was more competitive - I was very wrong. So in all I am very disappointed with all the extra costs and feel that some sort of compensation is in order for the lack of transparency and distress caused using the experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by JAMAL - 04 November 2018
" I am waiting for the response on voucher number UK4626886-1 "
" I have sent you a e mail claiming a refund as I paid for a car, you sent me the voucher and when I arrived at the airport they said you had cancelled it and I therefore had to pass my credit card over "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by SANDER - 22 October 2018
" Car hire Dubai excellent arranged. "
" perfect car rental. Competitive rate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by ASHRAF - 29 September 2018
" all good "
" all on point "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by RIASAT - 25 August 2018
" I had a pleasent experience so would definitely hire again "
" Staff at dubai Airport were very helpful as i had parked car at the wrong terminal when returning it, and was getting late for my flight check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MUSTAFA - 21 August 2018
" Good experience however car windows were very dirty. "
" Smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7