Auto Europe
- North America
- Central America
EUROPCAR UNITED STATES CUSTOMER REVIEWS
- 6.6
- 6.3
- 6.8
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR UNITED STATES Car Rental Reviews
Average Rating for Europcar :
WEST PALM BEACH, US - Reviewed by TAUSEEF - 11 January 2025
" No response about my complains. "
" The customer consultant was horrible and charged us LDW even though the auto europe voucher clearly said that LDW was included. She said that LDW was not included and insisted that we had to pay separately for it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by CIARAN - 03 January 2025
" There a sham of a company they hide the fact that cars especially in the US can only be driven in certain states it's not made visible when you Book they have now left me financially burdened and my health has diminished over the hire that I had to cancel "
" They are crooks I will Never ever hire with this company Again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by CRAIG - 27 September 2024
" Overall Europcar gave an excellent, value for money service "
" Overall I am very pleased with the service offered by Europcar. The only slight issue was that there was only one person on the counter at Tampa Airport. She was clearly doing her very very best, but there was a queue, and some of the other clients in the queue were less than polite to her. Arguably this is not Europcar's issue, but I feel that there should have been more staff at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by IAN - 11 September 2024
" Poor experience and felt that the counter staff were trying to make more money. These suspicions were realised on return when I was surprised to see an additional $204 charged, "
" On return to the UK we were charged an additional $204. I have no idea what this was for. The desk at the staff tried to upsell many things - an upgraded vehicle, fuel and toll passes all of which we declined but they were certainly trying to sell something and somehow I have paid an additional $204 for what I have no idea "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANTHONY - 31 July 2024
" No complaints at all. All very good. Car almost new!! "
" No complaints at all. All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARC-DANIEL - 11 July 2024
" Car was ok - not given a choice, drop off easy Partner for europcar (fox rentals) very low rent "
" Slow partner agency had to take video of the vehicle myself "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DENVER, US - Reviewed by PEDRO - 24 February 2020
" All went well. The only point I would make is that the voucher said to proceed to the desk at the airport but there isn't one so we wasted a lot of time looking for it before having to inquire about the shuttle bus. "
" They were very helpful. We took an upgrade on their recommendation and the car was great but had some damage and was almost out of screenwash so we had to buy some the next day. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ANTONIETTA - 12 January 2020
" I have used Auto Europe for years and never had a problem. I've also had cars from Advantage in Las Vegas and not had a problem. This rental, however is ridiculous!!! I told the agent we were going to Disneyland for 3 days and he added $209.79 to my credit card. We didn't need or use tolls which he said were compulsory. This is a scam, misleading and bad practice. Very angry and disappointed. "
" I told the agent I was going to Disneyland for 3 days. He said I had to pay toll fees and it would be $9.99. It was actually $9.99 for the full 3 weeks!!! $209.79!!! I actually did not need this as the roads to Disneyland from Las Vegas do not have compulsory tolls!! I was not told of this total - it was just added to my credit card. Also when I returned the car they did not tell me about this fee. I am absolutely disgusted about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARK - 07 January 2020
" n/a "
" After 'selecting' car and opening the tailgate, found that there was rubbish in the car and quite apparent it hadn't been cleaned. Second car was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WILLIAM - 04 January 2020
" overall not particulary good "
" pre paid for fuel so i could take it back empty and on the paper workI received from you it said there would be no more to pay unless i opted for any extras .still cost £188 with local fuel prices i think a tankful of diesel is about 60 dollars(£50)even allowing for that to be doubled still leaves £88 of extra charges.car had,nt been cleaned and a few days later i had to buy some screenwash as the cars bottle was empty. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JOHN - 01 January 2020
" Far too expensive @ $600 for one week! "
" This ended up being the most expensive car I have ever hired as it cost me $600 for one week . Thus was because after I added an extra driver. I wont use your firm again as a result "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by PAUL - 21 December 2019
" Easy rental, very reasonable price and a good quality car. Only small negative was that car could have been cleaner and smelt like someone may have been smoking in it. "
" Easy rental, very reasonable price and a good quality car. Only small negative was that car could have been cleaner and smelt like someone may have been smoking in it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 21 November 2019
" see above "
" great service even when I had to exchange the car due to a fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARTIN - 09 November 2019
" The instructions and car hire was fine. I was not prepared for the toll tag which I was obliged to pay for, $23.99 per day. Even if I had driven through all the bridges in New York every day I would still have struggled to spend this much, very expensive and unexpected. My only other problem was the car coolant level was low on pick up which after some coaxing was rectified by the receptionist who was the only person available. The tyre pressure warning light was also illuminated which I rectified by inflating the tyres to the correct pressures when I visited a fuel station. The rest of the hire was great, the car was good and the return fast and efficient "
" The instructions and car hire was fine. I was not prepared for the toll tag which I was obliged to pay for, $23.99 per day. Even if I had driven through all the bridges in New York every day I would still have struggled to spend this much, very expensive and unexpected. My only other problem was the car coolant level was low on pick up which after some coaxing was rectified by the receptionist who was the only person available. The tyre pressure warning light was also illuminated which I rectified by inflating the tyres to the correct pressures when I visited a fuel station. The rest of the hire was great, the car was good and the return fast and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by DAVID - 06 November 2019
" See above ....I would like to receive your comments on this "
" Up till now always positive....advantage were very poor ....I arrived at reservation time to be told car was not there yet and that I would have to wait! No apology ...no understanding...just told as if I should expect this !After a call to your team ....things got back on track....I have to say I would now hesitate to use you in the Us ( circa 3 rentals over 8 weeks per annum)unless you can confirm you will not put me with Advantage , "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOSTON, US - Reviewed by JOHN - 05 November 2019
" Decent car "
" Only real negative was the length of time we had to queue at the Advantage counter. Not the very helpful lady at the desk's fault. Also a bit disappointing that we had to point out blemishes on the car itself to the staff prior to departure so as to be sure we did not get billed for them when we returned the car. It would have been nice to have had these pre-checked and duly noted so we did not have to worry about it. But then again we would probably have checked ourselves anyway "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALEXANDER - 05 November 2019
" Good value. Good car (was swapped to an suv). Sat nav should be included if renting for a week I think. "
" Too long to wait for counter service. Also wasn't obvious we needed to go to counter first. Went straight to car park desk by mistake. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RICHARD - 03 November 2019
" Good value "
" Would have been easier at collection if there had been more than one member of staff on the counter. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 25 October 2019
" The car wasn't clean waited for a while for a car to be found and it was a matter of there you are of you go. "
" No car available for pick up. Waiting time and then car not clean and we found keys and cards from previous renters, car was high mileage and had a few scrapes and marks. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PETER - 24 October 2019
" Pick up was easy as was drop off just one member of staff ride and car was very dirty on outside, "
" The car was very dirty when picked up and the guy on the desk that had us walk round the car pointing damage out called us dirty Mancs "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by LUCY - 23 October 2019
" Please see above "
" Sadly the Advantage car was not only dirty to start with and had part of it's bumper missing, on the most important day that we needed it, the whole purpose for this visit to Vegas, the car's orange engine warning light came on a few hundred miles into our journey. This was a particularly special trip out to Horseshoe Bend and Antelope Canyon, a tour which had needed to be booked months in advance! I stopped the car, got out the handbook which said do not drive the car, contact a VW dealer and phoned the Advantage breakdown assistance. When I advised Fernando of the remaining duration on our journey just to get out to the tour company in Page and then a 5 hour journey back to Vegas, he recommended we did not drive it further. He gave us the option to either drive it back to Vegas and send a pickup truck if we broke down roadside or wait where we were and he would send someone to get us. As we were 3 hours away from Vegas I decided to try and get the car back to Vegas as Fernando suggested. Thankfully the car made it back without further incident and we were given a replacement car however by this time we were too late to be able to turn around and get back out to Page to join our tour. The tour company were fully booked for the rest of our duration in Vegas. This was a tour I had been planning for several years and a treat for my 40th birthday. I cannot describe how upset I was to have missed out on this; to have paid thousands for a trip to Vegas for this reason to find I missed out on it. I have hired cars with many different renters in the USA and other parts of the world including Hertz, Alamo, Budget, Enterprise etc and never had a problem. Sadly I will not recommend Europcar / Advantage. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by GRAHAM - 22 October 2019
" Poor customer service "
" Lied to by counter staff- was told as i was driving across state into California i would need their 'E-Z Toll' pass at an extra $10 per day due to tolls being used everywhere on highways in California and that i would not be able to pay any tolls locally or online. Being from the UK and not having to deal with tolls i felt the counter staff used this to scare me into agreeing to the EZ-Toll pass. I soon realised i had been lied to and sent out an email to yourselves and you local agents Advantage. It took AutoEurope 3 days to reply to me! I had to drive to a local Advantage office and have the EZ Toll pass removed from my contract but had to pay for the days it had been active even though i had not driven through any toll roads. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GILLIAN - 20 October 2019
" I will share this very negative experience with all my friends and tell them to avoid using your company. I asked for compensation for all the distress I was caused when picking the car up, but the staff said they were not willing to do that. I am so disappointed with the situation. "
" When we arrived the car we had pre booked was not there and we were put on a waiting list, it took over 1 and a half hours to get the vehicle and that was only because I kept asking about a blue Rav 4 that was sitting on the pick up point outside and at first they said it was let to someone else in the end they realised that the 'some one else' they were holding it for was me. Really frustrating and disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by CELIA - 19 October 2019
" I am very unhappy about being overcharged and the additional hassle this causes in trying to get my money back after my holiday. "
" I have tried to ring but your office is not open at the weekend and I am unable to call next week. I have been over charged for my car. I did query this on pick up and drop off and was told that this would all be sorted out with the prepayment. Before the charge went through. I owed local charges of $288.74 for additional drive, roadside recovery, fuel, and local taxes but have been charged $496.46 (£395.39). Also I had to provide a $200 deposit so a stop of over $600 was put on my card during the rental period although I had already paid the majority. Please can you arrange for my money to be refunded. I have the paperwork to back my claim which I can send through "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by JOHN - 16 October 2019
" Good web site. Easy booking process and very informative resulting in no issues at counter. Good value. "
" Car came from Advantage in Las Vegas where the pick up went smoothly with just a short wait. Drop off took just a couple of minutes. Good service and excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by RICHARD - 15 October 2019
" Received the usual hard sell on breakdown cover and would I like to upgrade at the check in desk in Las Vegas but on collecting the car the overall condition of the cars available was very poor. The first car had badly torn and stained seats which I had to refuse but the only alternative available was extremely second hand, scratched, dented and the aircon was very poor. Not impressed at all with the actual cars available "
" Booking the car with Europcar was easy and the rates were competitive "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by DOROTHY - 14 October 2019
" We had exactly what we wanted and service was good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ALISTAIR - 14 October 2019
" It wasn't sufficiently clear when booking on Auto Europe's web site what the local provider was covering or not. I actually thought the add-on breakdown cover I paid for WAS with the local provider, rather than being a UK-based reimbursement policy. "
" The rental was actually through Advantage, not Europcar (though they may be affiliated), which was initially confusing. The car stank of cigarette smoke, though performed well. I was surprised there was no form of included basic breakdown cover, nor even a guarantee of there being a spare wheel ('some cars do, some don't' - ours did, as it turned out). I declined to locally pay extra for breakdown cover - the car was quite new and a reliable Korean brand, plus I had already purchased breakdown coverage through Auto Europe. However, there seemed to be no advantage purchasing Auto Europe's coverage in advance, versus locally paying per rental day over the counter. I was also surprised by the $15 per day admin fee for handling road tolls - I've never seen this before with other US rentals. The all-in optional daily toll charge of $23.99 was not attractive as we spent most of our driving days in rural areas or with the car parked up, when staying with relatives. Overall, I think there was insufficient information on the web site for me to make a fully informed choice. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 14 October 2019
" After this experience with you I will book my next rental elsewhere! "
" There was no Europcar company at the airport, I had to ask every company if my booking was with them. It turns out the car was booked through Advantage or sister company EZ cars. Trying to find the correct company was very stressful and time consuming, waiting at every desk trying to find the right one! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by CALUM - 13 October 2019
" All good. "
" An excellent rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by THOMAS - 10 October 2019
" All went well "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by BENJAMIN - 09 October 2019
" Have used Europcar several times in the past, but will ensure I never do again after this experience. "
" Complaint about misselling of extra products at desk was misunderstood and ignored by your help desk despite repeated emails to explain the situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by IAN - 09 October 2019
" Liked the car shame about the interior. "
" Car was very clean outside but inside was filthy had to use anti bacterial wipes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AUSTIN, US - Reviewed by BERNARD THOMAS - 09 October 2019
" Less than average value "
" Thought car was high mileage. Tyres just about legal. Lots of marks all around vehicle. Windscreen washer fliid tank empty "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by ROBERT - 05 October 2019
" Your bad people "
" I returned the car late and I was told that I would incur a fee of $10. I was okay with this. On recieving my credit card bill I have been charged $60. It's called fraud. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by JAMES - 05 October 2019
" Overall an excellent experience "
" Usual high standard of vehicle and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MATTHEW - 02 October 2019
" as said previously, there is a considerable amount that has to be added to your prepaid voucher that can double your payment for the car hire "
" be prepared to have to add considerable amount of $ on to your prepaid car hire vouchers. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 02 October 2019
" All OK apart from comments in section 3 I would be grateful if someone could contact me regarding the extra charge I was unaware of. "
" I told the counter staff member I did not want to purchase anything other than the full tank of fuel. When returned home I found $227 (£177) taken from my credit card which is for something called RSP. (Roadside Service Plan) The staff member had me initial a machine and advised me I was only paying for the fuel. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALEXANDER - 29 September 2019
" had couple of issues during booking on computer and more than one telephone call with uk office with mixed assistance "
" Finding collection point for shuttle pickup was not as clear as might have beenand whilst vehicle was amost new,the previous hireer had kept a dog in rear which had very high number of doghairs all over rear of the back seats and upholstery of entire boot. fortunately I am not allergic to pet hairs "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by DAVID - 29 September 2019
" eurocar good value but use other companys in usa don,nt use E-ZE "
" Car was from E-ZE not a good time 3 hour wait for car nobody in garage to show damage on car and you let yourselve out by barcode. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by LAURIE - 24 September 2019
" At the time, we were disgusted. We had to wait in a car park for 3 1/2 hours for our car. Thankfully we don't have children! That said, the staff were really nice, the car was fabulous and the way they dealt with an incident was really good. Would have been nice to know in advance that we should go to the Thrifty desk as it is not ideal wandering around a strange airport after a long flight, with a long drive to get to. "
" Took ages to find that we were through Thrifty. Would have been nice to know in advance as then we wouldn't have spent ages wandering around JFK looking for Europcar. The Thrifty team, while friendly and polite, kept us waiting 3 1/2 hours for our car. Not good with a 6 hours drive following our 8 hour flight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ROY - 24 September 2019
" Faults on car "
" Europcar very good agent not so good "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by PAUL - 22 September 2019
" See my comment above "
" We rented an intermediate car. The counter person insisted we needed a much bigger vehicle to be safe on the National Park roads. This cost an extra $200. It was totally NOT necessary and I was duped. Hence I would not recommend this company. Also not easy to find the drop off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DUSTIN - 18 September 2019
" Very good except for the additional charge so that EVERYTHIBG was covered. "
" The car I initially rented was a Toyota Rav 4 or similar, it turned out to be a Hyundai Santa Fe and was covered in dents and scratches (hence the score of 1) .. I complained to the staff at the car park kiosk and asked if I could change to a Dodge Caravan, after inspection of the 1st vehicle she said no problem at all (so I would now score (10/10). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JAMES - 17 September 2019
" Feel like I've been ripped off. "
" When picking up the car, I explicitly told the guy on the desk that I didn't want anything extra - including any additional insurance. But he's charged me for both PAI / PEC and RSP anyway. I am very disappointed in this service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DARREN - 10 September 2019
" Straight forward collection with none of the usual hard sell of insurance that we normally experience in the USA. "
" Although the vehicle was pretty new and low mileage it was covered with scratches and dents, more worryingly there were 2 cracks in the windscreen which with the combinatin of heat due to climate and cold from air con could causeasily the screen to break with the smallest impact. Neither cracking or scratching were showe on the initial collection paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by YOUSUF - 10 September 2019
" The car itself was an upgrade on the one that was booked. However, it was looking tired and had 47k miles on the clock. The centre console was damaged. Significantly, the brake discs appeared to be warped and whilst it did not pose a safety issue, I was not happy with the overall condition. Given that we were travelling 220 miles north, it was not expedient to request a change of vehicle. "
" No issues with Europecar other than the use of a third party hire firm. There would appear to be an actual Europecar Office near to FLL airport? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JASON - 09 September 2019
" Reported tank not filled full when vehicle was returned to Advantage staff they were not interested. "
" Car not clean when collected. aid for full tank of petrol but tank was only 3/4 full. This only became evident when we fill the tank ourselves during the holiday. On pick up the computer read 298 miles to fill up. When we filled it up 365 miles were indicated "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by GREG - 08 September 2019
" Yes "
" Overall pretty good, however disappointed there was no attempt to record the previous damage to the car. Subaru Outback proved very good. Smooth and fast with 30mpg o/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by NICOLAS LUTZ - 07 September 2019
" "Advantage" staff are very arrogant, demeaning and unpleasant. What a sad way to start a vacation. "
" If you choose to use/recommend "Advantage" on your autoeurope webpage, you are not worthy of any good recommedation. Check "Advantage" on Trustpilot,,,, that should say it all! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ANDREW - 05 September 2019
" Overall we were satisfied but please don't make us pay for an SUV and then provide us with a lower grade of car "
" I booked an SUV but none were available - which is not unusual - but I got a Suburu Outback which was a very nice car and a reasonable substitute save for the problems we had unlocking the doors from the inside etc "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by ANDREW - 01 September 2019
" Please see above. "
" We hired a car via Europcar who subsequently subcontracted to EZ Rental Cars in Seattle Airport. The price of the car was a lot cheaper than other rental companies. When we picked up the car we took photos of all the dints, scrapes etc and informed the company of them. However we failed to notice that the front tyres were worn down to the tread depth marker until a week after picking up the car. We took the car to a garage and they informed us that the tread was low and the tyres should be changed. We rang EZ Rentals who initially said any problems with tyres was up to us. Our response was that they had given us a car with worn tyres. They then said we could change the tyres ourselves and then talk to the manager to try to get reimbursement back from the company on our return but they stressed there was no guarantee that this would happen. We were not happy with this and we asked to speak to a manager. We were transferred to David Gundell's voice mail and left a message for him to contact us. We tried twice again leaving messages and he still did not get back to us. We also asked Auto Europe to help us but they refused to help. As a result we were left with a car with worn tyres to travel 2800 miles on potentially dangerous tyres. We feel extremely let down by Europcar, EZ Car Rentals and Auto Europe. I can assure you that we won't be using any of these companies in the future again no matter what the cost savings are. You cannot put a price on your safety and the stress that this has incurred. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by MALCOLM - 30 August 2019
" adversely affected my holiday horrible "
" Actually it was Easy Rental, they were real old school rental co. Spent the whole time trying to scam me for extras without a proper explanation of the options then the car was a joke covered in dents rust and scratches "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by TOBIAS - 29 August 2019
" Apart from the smell issue noted above no real problems. "
" Mostly OK. The car however had obviously had something spilt in it, probably apple juice, as it smelt like a wino had slept in there overnight. Some wiping down of surfaces and an air freshener improved it somewhat but I shouldn't have to do that myself. Admittedly, I did not report this at pickup, as having been on a ten hour flight and also able to see that it was the only car left in the EZ car slot there didn't seem much point. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEATTLE, US - Reviewed by DAVID - 28 August 2019
" The rental car was absolutely fine. Quite new and cleaner than many others I've rented in the USA. Counter staff on pickup were their usual uncheerful selves....just going through the motions....no greeting or friendly chit chat, but i find this with most car rental companies in the US. However, the car was the main issue, and that was all good. "
" Booking the rental and communications with Europcar were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 25 August 2019
" Normally I'm extremely happy with Auto Europe but on this occassion I was very unhappy and felt like I'd been tricked into using a 3rd rate hire company that was only interested in getting as much money out of me as they could. "
" Location is a long way from the airport, not at the car rental facility with all the other rental companies. The person who handled my pick-up was more interested in her mobile phone than dealing with me - even sending text messages whilst holding my credit card. Then told me I had no breakdown cover and it would cost me $500 for recovery if there was a problem (including a puncture as the car had no spare!). She then told me the car was inside the building when it was outside, she never told me I needed or gave me the exit code for the gate to leave the premises - I had to walk back to the office to get the code and wait for her to come off her mobile phone before she would reluctantly deal with me. I'll never book with Europcar again, this was the worst car rental experience I've ever had and I rent a lot of cars. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SEATTLE, US - Reviewed by GARY - 09 August 2019
" Good value hire, the car was in reasonable condition although there were stains on the front seats and the front tyres were just legal on collection. The admin person at the collection counter was very and unnecessarily rude. The return process was fine. "
" I don't know why (because it wasn't reciprocated), but the woman who dealt with me at the collection counter was unbelievably rude and uninterested from the outset. I was 35 mins early for the booking and was told quite rudely that it was an extra $84 to take the car then. I accepted I was early and sat and waited. When I represented myself at the counter she was busy looking at her mobile phone and made no eye contact. She repeated I was early (now 2 mins before collection) time), so we waited 2 mins. She continued to look down and uninterested throughout the admin process, stopping at one point to rearrange her hair. When completed she explained I needed to collect the car 2 floors down from the desk (in a large multi-storey complex containing many car hire companies) . When I asked her where the collection point was on the floor she rolled her eyes and said aggressively: 'I said it's 2 floors down.' I was her only customer in that 45 period I was there waiting, so I can't see why she would be stressed. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DENVER, US - Reviewed by ALEXANDER - 05 August 2019
" Check in was reasonably quick. Got the hard sell to upgrade. Car was damaged, which was not pointed out, as well as being quite dirty on the outside. "
" This rental was handled by a third party, Advantage. The counter staff are always trying to sell extras. I have yet to receive confirmation of the final bill. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by SIMON - 14 July 2019
" We have used Auto Europe lots of times and not had problems before. Hopefully we will have a better experience next year. "
" Initially we could not find them, they went by the name of Advantage and not European. The car was not in a very good condition at all. Seats were dirty, car was messy, sounded old. This was the first time we had used this particular company and will not do so again! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FORT MYERS, US - Reviewed by ALAN - 26 June 2019
" As above "
" I have used Europcar before, and like in the past I have been very happy with the price and the car, the only problem was the collection, it was not at the airport as advertised, but it worked out ok. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 24 June 2019
" Good "
" Veery good everyone was friendly and very helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KEVIN - 23 June 2019
" Contract says all taxes and fees paid, yet still charged $51 in taxes and fees. "
" Contract says all taxes and fees paid, yet still charged $51 in taxes and fees. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JHA - 18 June 2019
" Explanation at point 3. "
" In the first place, the car was just fine. But we are convinced that we paid far too much for the car. We had already paid 384 British pounds, and on the agreement it said that alle taxes were included. Also all insurances would be included. So we expected that that would be the price we had to pay. At the counter the man was very friendly, but also very fast in his explanation and in the end we had to pay another 465 usd! We didn't understand what he charged us and he tried to explain, but we didn't understand it in the end. Now we really feel that we have been swindled. We have rented cars many times before, but this has never happened to us. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by GEOFFREY - 17 June 2019
" Are 4 & 5 just repeats of 3 & 4 "
" Very efficient. Staff friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NEILL - 17 June 2019
" Good price and service. I will certainly consider using Auto Europe in the future. "
" Counter staff member was poor . All he was interested in was selling add ons. He told us incorrectly that we owed $43.40 in airport taxes and was generally unhelpful and unclear . "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 13 June 2019
" The car was supposed to be a Rav 4 or similar, i don't believe the jeep we had was in the same class as a Rav 4, we parked next to a Rav 4 a few times over the holiday and they are bigger and better than the jeep we were given. The jeep was in quite poor condition with chips and little scrapes all over it, when we normally hire cars they are in showroom condition and vastly better than what we were given, when we were handed the keys we were told to notify them if there were any dents or scratches bigger than 4 Inches, so what does that say about your product? We had to fuel the car over the course of our holiday which isn't easy when you don't know what fuel to put in it, there was nothing on the paper work or any labels in the car or filler cap. I had to phone the hire company to ask what fuel to put in, Not Good. "
" The car was supposed to be a Rav 4 or similar, i don't believe the jeep we had was in the same class as a Rav 4, we parked next to a Rav 4 a few times over the holiday and they are bigger and better than the jeep we were given. The jeep was in quite poor condition with chips and little scrapes all over it, when we normally hire cars they are in showroom condition and vastly better than what we were given, when we were handed the keys we were told to notify them if there were any dents or scratches bigger than 4 Inches, so what does that say about your product? We had to fuel the car over the course of our holiday which isn't easy when you don't know what fuel to put in it, there was nothing on the paper work or any labels in the car or filler cap. I had to phone the hire company to ask what fuel to put in, Not Good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by PETER - 08 June 2019
" the booking process was straightforward and the web site easy to navigate. there was a lot of forms to sign at Orlando airport which made for difficult reading after a long flight however I guess all rental companies, such as Advantage, have similar procedures. "
" collecting the car from Orlando import and delivering it back was hassle free. My only comment was the car had relatively high miles for a rental vehicle(42000) however there were no issues with it during the 4 week rental period. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ELLIOTT - 06 June 2019
" I called Europe Car prior to holiday to confirm there would be no additional costs on car collection. There were. I am unhappy about this "
" Conned into purchasing a toll pass on collection of vehicle which was extortionately expensive and not needed "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ANDREW - 05 June 2019
" When i book the car online everything is well.when I arrive a the advantage counter I just feel that they trying to pull a fast one. There are always people complaining . I don't know if is you or a different company in the USA. Hopefully you can sort it out before next year. "
" I'm a regular customer with you, but for the last two visits to Florida i have been served at the advantage counter. The first time they tried to add many things on and i had to sort it with the manager. This time they seemed a lot better. I asked if there were any extra charges they said only the fuel and they would Email me the bill which was 58.70 dollars. They have not sent a bill and on my card there is another charge of 56.72 for no reason. I will be taking it up with my card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by STEWART - 04 June 2019
" As above. Not pleased with the experience. "
" No screen wash in reservoir, needed because of bad weather. Engine coolant needed part way through journey. Satnav sold to me, but was not needed as there was one fitted in car. We returned this and were given a partial refund. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by THOMAS - 04 June 2019
" Coll;edction was slow otherwise experience was good "
" Counter staff in airport very efficient advised vehicle would bw 10 minutes at collection point waited 50 minutes whilst continually being advised it was en route. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 03 June 2019
" pick up and drop off were vey easy, very efficient staff. "
" the instructions on where to find the car were not very clear, that would be our only complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by STEPHEN - 31 May 2019
" Need to improve customer rap-poor when a customer has already booked the car.....pressure selling with false truths "
" Selling up at the counter very annoying, first a bigger car an SUV when I was the only passenge, then tire / towing package? Sat nav who needs a sat nav when your phone has google maps annoying and time consuming with a big line behind of customers. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by JASON - 30 May 2019
" Rude staff at the counter,would never use this service again,see above notes. "
" When I arrived to pick my car up,they would not let me take the car as I had arrived 50 minutes early,They then hounded myself to take out extra insurance even after I had explained I didn't need it,this went on for 15 minutes until I eventually took it. when I went to pick the car up it was quite frankly scratched and dented on all body parts.This was my 17th time hiring a car in the USA,and quite frankly the worst experience I have ever received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by STEWART - 30 May 2019
" Not the best rental experience from Europcar would trade up next time. "
" No vehicle choice, take it or leave it... Vehicle condition poor compared to other rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JOHN - 29 May 2019
" See comments in 3 above "
" I have been charged, by the rental company, for items I had already paid for when I made the booking. I am still waiting to be refunded! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GERALD - 28 May 2019
" I am very careful in my dealings with car rental companies in airports as, sad to say, they all want to charge you more for nothing. On this occasion we agreed to an upgrade but the charges were not the same when it came to paying as to what I was just told verbally. I challenged this and he said it was additional charges but could not explain for what! No doubt some people just pay as they are tired and want to go on their way. Anyway he recalculated and we got back to the correct figure. The rep suggested I bring the fuel tank back empty and told me the price per gallon which seemed OK but did not tell me the charge was $8.99 per gallon to do it! Fortunately I am aware of this scam and said I would bring it back full which I did. The car also had some damage to the front which I didn't think was very good given the amount I had just paid. I don't blame the rep for this just the Companies at airports who try and take advantage of vulnerable customers and the sooner the whole industry is regulated the better. So overall, no better no worse than most car rental experiences I have had. "
" as below "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by WAYNE - 26 May 2019
" As above "
" The counter staff tried to bully and intimidate me into buying a sun pass at $10 per day, which would have added $200 to my bill, even after repeatedly telling them I didn't want one, they told me the tolls were unmanned and I couldn't pay cash, i've been going to Florida for the last 18 years so I knew they were lying. I actually paid a total of $8 tolls in my whole stay a difference of $198. They also tried putting pressure on me to rent a sat nav at $20 per day. Laughing at me for refusing and asking if I knew where I was going. I never told them I was a regular visitor to Florida but I suspect they make a lot of money out of first time visitors with their sun pass scam and sat nav rental, I will never use them again, they are nothing more that a bunch of deceitful thieves that I presume will get paid commission for duping tourists into buying products that aren't needed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by ADRIAN - 24 May 2019
" Scored midway as likelihood to recommend or use Auto Europe in future will depend on handling of my complaint. "
" Scored first two at 1 because of complaint underway and being handled by Diogo at AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by WILLIAM - 23 May 2019
" I would not use Advantage again. They did not have a four wheel drive car I ordered, the clerk was a hustler and in the end, to ensure I get what I ordered I upgraded at a cost that was half what he quoted at the start, and included returning the car empty. I returned if full to avoid any arguments. I had a crack in the screen develop and the Customer Services did not answer the phone. I left a note on their Facebook web page and got no reaction. The car was new, and well ok, but the hirer's were well below what I expected. I will use somebody else next time. Their price was the least cost on choice of vehicles and the service matched it. Poor. "
" I would recommend Europcar for the amount of choice available, but see below re the experience "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 22 May 2019
" At the time of booking with Auto Europe we thought that we were renting with Europcar but actually it would appear that Europcar uses Advantage car rental in the USA. We would not have booked this if we had been aware. We will DEFINATELY not be using Europcar (Advantage) in the USA again. We were missled about the pre-paid toll cost. The counter staff told us it was $9 per day. i.e $189 for 21 days. However, the actual cost was $9.99 per day + 10% consession fee and 6.5% tax so a total of $246! $57 more than we were told. The counter staff said that the prepaid fuel charge was cheaper than us refuelling the car before returning it. We declined this but it was still added to our rental agreement without telling us. The total prepaid refuel cost was $41.74, I refuelled the car from empty to full during the rental several times and the maximum I paid at the pumps was $27! So we were overcharged $15. "
" 1. Told counter staff that we did not want pre-paid fuel but they added it anyway without telling us. 2. Cost of toll pass VERY high and missled on the total cost. 3. First car allocated had front bumper hanging off so we rejected it. Second allocated car had graffiti sprayed on the back of the car so we also rejected that. Had to wait 30 mins for a replacement car which was relatively high mileage for a hire car and the paintwork was tatty. No paintwork damage noted on the hire documents, so we had to do it and get it signed. No apology received. 4. After the first week we noticed that the road toll decoder had not been switched on by the rental staff before handing over the vehicle to us and we had been using tool roads. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MICHAEL - 21 May 2019
" Brought Mark's to attention of staff when collecting car, could not indicate them on form given to us, too many, staff said not to worry we had full insurance and they were all like that!!! When return ing car staff said every thing was ok, gave me nothing to sign to say so just hope they don't try and take any or all of security deposit. "
" Desk staff tried to sell us stuff we didn't need, pay for full tank of petrol, pay for Sunpass $230, actually $55 purchasing pass and tolls.Car had dings, scratches, marks etc on every panel. Had to buy and change battery on key fob, fill rad tank with water and car got more difficult to start as holiday went on. It was a nice car and was clean on inside bit still covered with dead flies on ouy side when we got it. Had to waite half hour for the car in car park after long flight. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by SHARON - 20 May 2019
" Not sure you should be using Advantage if they are this dodgy "
" 1st car offered was stinking o of cigarette smoke and in poor condition. The next was fine, but only had 3 mm 4 of a tank of diesel which the representative noted on the paperwork I have now been charged for refuelling as although the tank was over 3/4 full, the drop off paperwork indicated, wrongly, full tank at pick up. I have emailed asking where to send copy of pick up paperwork but I have not received any reply. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AUSTIN, US - Reviewed by ROGER - 19 May 2019
" Booking easy online and cars always seem to be good. "
" Apart from the counter staff trying to sell us things we didn't need, then very good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by DAVID - 18 May 2019
" Reliable as usual "
" Easy checkin with Advantage my preferred rental company in the US. Consistently good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by EWEN - 17 May 2019
" Ok but no different to competitors "
" Car displayed low screen wash level when driven away. Screen wash should have been checked and topped up before pickup "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by NICKY - 16 May 2019
" OK "
" OK FOR PRICE PAID "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JOHN - 15 May 2019
" Everything was absolutely fine, competitive price, easy pick up and easy drop off. "
" Everything was absolutely fine, competitive price, easy pick up and easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 15 May 2019
" As anove "
" When we arrived there was no car for us!!!! So having waited for a while one appeared and I think it had been used by staff!!! It was very dirty, feet marks all over dash lots of fonts and minor scratches , 5 in total, no back wiper, and what looked like sparkly nail polish all over drivers seat. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DENNIS - 12 May 2019
" no water in screen wash,no front floor mats,tyres low on tread. "
" not able to skip counter "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by RICHARD - 08 May 2019
" Very good experience with competitive pricing "
" all the procedures went very well, I would book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 08 May 2019
" Car hire was good value with new vehicle being provided. Counter staff could be a bit more customer friendly but overall good. "
" Arrived to find no vehicles originally available. Car then found however car had two areas of damage not identified. Pointed this out and got operative to sign damage form of pre existing damage. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by RICHARD - 07 May 2019
" We arrived at JFK but instead of Europcar as we expected it had been subbed out to another company, previous renter had obviously been a heavy smoker & the car smelt disgusting inside. They had made an attempt to clean the car but clearly not a nice experience for 2 NON smokers "
" We arrived at JFK but instead of Europcar as we expected it had been subbed out to another company, previous renter had obviously been a heavy smoker & the car smelt disgusting inside. They had made an attempt to clean the car but clearly not a nice experience for 2 NON smokers "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by KATHLEEN - 07 May 2019
" I always rent from Auto Europe "
" Very disappointed to be charged for extra insurance when I took the car as I was under the impression I have full cover. The agent tried to get me to prepurchase fuel saying it was cheaper than buying elsewhere. I found many places where fuel was considerable cheaper. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by ROBERT - 30 April 2019
" See above comment. "
" Although most of the service was good, efficient and friendly this was all let down by one individual working on the Advantage check out desk in Denver. I arrived very late and tired having just flown from London and it was 3 in the morning London time. I just wanted to pick up a car and get to bed as quickly as possible. The person on the desk then suggested an upgrade and various other additional services I had not requested. He indicated this would only increase the cost marginally so I agreed as I wanted to get to bed as soon as possible. When I checked my paper work on the evening of the next day having driven 300 miles that day I saw that the upgrade and extra were costing over $3,000. I then rang your help desk in the USA and they were very helpful and said that if I returned the car and the extras and took the type of car I had originally asked for and the charges would be adjusted. I did this and your staff handled the hand over very well. However this took two day out of my holiday involved me driving an extra 600 miles with all the additional costs on fuel and accomodation. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MIAMI, US - Reviewed by MICHAL - 28 April 2019
" Good value as always. "
" The final agency was actually Advantage car, so not really able to comment on Europcar. The agent forced me into additional road side assistance that I did not really want, but he was very insisting without really objectively explaining the service. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by JOHN - 28 April 2019
" Very disappointed in our rental car through you. "
" I always book with Auto Europe but will be very wary in future. This was off airport and not mentioned to me. Phone was torn out at call station and not good for 75 year olds with three cases having to be pulled about 1/3 mile to call station. Then expensive mobile call to EUROPCAR or Advantage as it was called in Fort Myers. The care was 5 years old with 40k miles on clock. I cannot recommend it to anyone. I will never book with them through you again. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by MARK - 26 April 2019
" The car was fine but the customer service is awful "
" the counter staff were very pushy and desperately tried to persuade us to take the $10 a day 'free' motoring policy to include all toll roads. They even showed us photos of obscure toll booths. We never took the policy and over the 30 days hire spent less than $20 on tolls instead of almost $300 if we had taken the policy. Also, we were told we would receive a final invoice by email. We never received an email and an extra charge of £41 added to our credit card which we have no details for what it was for. So I have asked the credit card company to block the payment until details are aquired "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by NIGEL - 25 April 2019
" I have used Autoeurope regularly (2or3 times a year ) . Hopefully this Advantage Car rental company will not be used again . "
" A disaster from start to finish ! Issues with EZ toll charges not explained, a very smelly smokey car had to be returned which meant a 100 mile detour! Then numerous emails exchanged and eventually EZ toll charges dropped ( I hope !) . Car return was not at airport terminal and involved an off terminal return and shuttle into the terminal! ( which I would never have booked) . Overall the worst car rental experience of my life ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by YVETTE - 24 April 2019
" same as above "
" In general I was satisfied with the car rental and service. What I do would like to mention is, that the car rental place was not directly at the airport. There was no signpost at SF Airport where to go to for the shuttle bus which takes you a few miles away from the airport. Not much fun when you've travelled for 12 hours. That's the reason why I wouldn't recommend Eurpcar to a friend. Also, the guy at the desk wasn't to impressed, that I've already have payed for an additional car rental insurance which covered me for everything and also wanted to sell me a toll pass for which no need was as it is clearly signposted in the States when and were you would go and use a toll line. Other then that we had a good ride. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by LINDSEY - 23 April 2019
" Overall good "
" I had a problem with a flat tire near the airport and my car was swapped straight away, slightly smaller but it got my luggage to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by DAVID - 22 April 2019
" Advantage car hire only seem interested in selling add-ons. "
" The car we reserved was not available, the counter staff were unhelpful. We will contact auto Europe directly with all our complaints. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KEVIN - 22 April 2019
" Very poor experience tried up selling To more expensive car which I had booked Would never book with you again "
" Very unpleasant counter staff Car headrests fitted the wrong way round Had to fix head rest my self "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by GUY - 20 April 2019
" On arrival had to pay well in excess of £100 worth of "hidden charges". This wasn't extras but tax etc and "toll fees" that were overly excessive when we found out what they actually cost. - this is a con We didn't hire the sat nav, we paid £15 to hire from Ebay seller which was less for 9 days than it was for 1 if added to the hire car - this is another rip off "
" On arrival had to pay well in excess of £100 worth of "hidden charges". This wasn't extras but tax etc and "toll fees" that were overly excessive when we found out what they actually cost. - this is a con We didn't hire the sat nav, we paid £15 to hire from Ebay seller which was less for 9 days than it was for 1 if added to the hire car - this is another rip off "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ANDREW - 17 April 2019
" Auto Eurpe is fine and easy to use. "
" The car hire was handled by ADVANTAGE in Newark Airport. There were only three people ahead of me in the line, but it took over an hour to get served as although there were four staff present only one was checking in. When we were finally served, the advantage Employee tried to scare me into taking the EasyPass option at an extra $24 per day for my 8 day rental. I declined several times, but he kept outlining the difficulties I could have. (Note- we incurred $12 of tolls during our complete rental). This is an absolute scam and should be reported to the authorities, as my wife was very nervous during our first two days travel in the car that we would incurr the fines that the Advantage employee has threatened us with. When we returned the car, there was no one available to check that we had no damage. They point blank refused. again, extremely unprofessional behaviour. I WILL NEVER KNOWINGLY RENT FROM ADVANTAGE AGAIN. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL - 14 April 2019
" 1st car had bald tyre 2nd car had no fuel "
" Charged $33 to refuel when the car was almost empty on pickup Photos taken of fuel gauge on pickup & drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KESAVAN SURESH - 07 April 2019
" Excellent "
" Very well organised. No wait for car rental process. Car was very new and clean. Return process was easy. Will definitely return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 05 April 2019
" Upgraded for no reason to a 7 seater when there was only 2 of us it was much bigger and burnt more fuel it was also very dirty inside "
" The car rental company forced me to upgrade at no extra cost, but it was a 7 seater and there was only 2 of us, the car was very dirty inside and burnt extra fuel as it was much bigger than we needed and ordered it was fit for purpose but far two big it made no sense to upgrade us "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ERIC - 05 April 2019
" Easy booking process. Good choice of rental companies and car. Good essential cover such as CDW, SLI, etc. Good price. "
" Disappointed with state of car provided by Advantage. Rusted dent on one side, 3 inch crease dent on other side. Boot and rear bumper had numerous scratches. After having had car for a day had to call at gas station to pump up tyres to remove "tire pressure low" warning. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ERIC - 04 April 2019
" When problem at 9pm in las vegas you could not sort problem out. Left at desk for 2 hours. Finally guy at Atvange desk suggested I take car for 24 hours giving time to sort. I still had to ring you 15 hours later asking what to do. Took 2 days to get car. "
" Having used autoeurope for 15 years normally with dollar or thrifty never any problems. But europecar was completely a waste of time. No car waiting no order on system in las vegas at Atvange desk. Europcar using third party for cars in usa if any problems can't sort out. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DENVER, US - Reviewed by MARK - 04 April 2019
" See above "
" I pre-paid a tank of fuel only to find the car with less than half a tank of fuel. 30 minutes after picking up the car, a low tyre pressure warning and window wash warning flashed. So I had to stop, re-fuel, pump up the tyres and fill screen wash. I also needed to clean the inside of the windscreen as it was filthy. The tyre pressure warning came on every day as the rear left trye had a slow flat. Half way through the rental, I registered a complaint about the above (complaint No: 209425). On returning the car, nobody was aware of the complaint, there was no apology for the condition of the car or discussion about compensation for what was an unsatisfactory experience. There was also no confirmation of whether I would be charged for the fuel that was not in the vehicle. I found the whole experience unsatisfactory. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 03 April 2019
" Very unhelpful counter staff with pressure sales technique to purchase additional toll pass. Initial vehicle provided was not road legal with two under regulation 'bald' front tyres. This was only discovered as I had a puncture in a rear tyre and when I went to a garage to fix, they told me the rear tyre had already been plugged twice and the two front tyres were under legal regulations and needed to be replaced for me to be able to leave the garage. Alarming that a car in this state would be given to a customer knowing this could have serious and potentially lethal consequences from a safety standpoint. This was horrifying to learn "
" Very unhelpful counter staff with pressure sales technique to purchase additional toll pass. Initial vehicle provided was not road legal with two under regulation 'bald' front tyres. This was only discovered as I had a puncture in a rear tyre and when I went to a garage to fix, they told me the rear tyre had already been plugged twice and the two front tyres were under legal regulations and needed to be replaced for me to be able to leave the garage. Alarming that a car in this state would be given to a customer knowing this could have serious and potentially lethal consequences from a safety standpoint. This was horrifying to learn "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by ANTONIETTA - 02 April 2019
" Overall very good and trouble free "
" Very efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DENVER, US - Reviewed by ANTHONY - 02 April 2019
" One of the worst car rental experience I've ever had will not use again "
" Car was filthy dirty did not have a full tank of fuel and was not four-wheel-drive as I was led to believe the SUV would be counter staff obnoxious and very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEPHEN - 30 March 2019
" Cars in poor condition and staff not bothered. "
" Poor condition of cars body work scratched and dented with remnants of makers stickers on doors. Staff said what did you expect I should have gone with a proper company. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by MALCOLM - 28 March 2019
" good friendly reception stall, simple collection, nice clean condition car, well pleased. "
" excellent service and car, only niggle is the fitted toll road sensor, unable to turn it off, did not intend to use any toll roads but unfortunatly my daughters phone took us through 4 which incures automatic charges, did pull in to cash booths but could not pay because of the toll sensor, tried contacting Illanois toll payment department but not allowed to pay only the toll sensor holder allowed to pay when invoiced. Unfortunatley this means I will be charged the tolls but also I suspect an administration fee as well from the toll sensor operator, If I could turn off the sensor it would avoid all of this hasle and additional expense for myself. That would be appreciated in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by LEANNA - 25 March 2019
" Never again! I have made a formal complaint which is yet to be acknowledged! "
" The staff were rude! They mis sold me products that I asked to be refunded which they declined! The car was old, tank wasn't full and the dash board full of errors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by MICHAEL - 21 March 2019
" The first car had to be returned after a couple of days as the locking system failed, again had to spend half the morning on the phone and then we had to return the car ourselves, the second car was much smaller and like driving a tin can, so I would think twice about hiring from you again. "
" There was no car available when we arrived and after traveling 18hrs plus the last thing we wanted to do was hang around waiting for a car. Staff kept trying to up grade us at an extra price. Was not to impressed as usually with other car hire companies if they need to upgrade you its free. Staff not really helpful, just said you'll have to sit a wait for a car to come in. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
HOUSTON, US - Reviewed by JACQUELINE - 20 March 2019
" Great overall experience "
" From start to finish excellent service great car. Toll price for easy pass far to expensive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by ALAN - 18 March 2019
" seemed a very good price "
" I arrived 30 minutes early than the start time I quoted and you tried to charge an extra day. The start time was an estimate and my plane arrived early. Your unreasonable actions made me wait 40 minutes. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by TY - 10 March 2019
" would not book with you again unless you could assure me that I was not going to end up with Advantage "
" car was booked in my sons Tys name as I am not keen on driving in usa at night. desk would not accept booking as he had a usa licence unless I signed on as an additional driver. Europecar in usa appears to be run by Advantage a company I would not recommend at all and an immediately following booking in Atlanta was particularly unsatisfactory. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DENVER, US - Reviewed by JAMES - 10 March 2019
" Did not get final payment in Line with offer paperwork which I am Trying to sort out "
" Had problem as tyre warning light came on after 50 miles and showed wrong wheel had to Blow it up 5 times to destination . Had to buy new tyre as it had puncture in side wall "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by LIN LEE - 10 March 2019
" It was not clear on how much the additional charges (e.g. insurance) would be locally and it would have been better if this could have been clarified from the start. "
" It was not clear on how much the additional charges (e.g. insurance) would be locally and it would have been better if this could have been clarified from the start. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 05 March 2019
" At the time I was very upset and still am because they still charged me $141 for 2 days rental for the camray hire and the extra insurance. Petrol was $38 so I'm $103 out of pocket "
" I have used Advantage car hire for the last 5 years and have been very satisfied but on this occasion I was dealt with by a middle aged man who I can only describe as a very good con man. He said they had no 4 door cars but would upgrade me at no extra cost to a Toyota camray (this was a lie because when I went to the car bay there were at least 15 4 door cars). It was only when 2 days later I took it back because of a noise coming from the back wheel that I found out he had charged me an extra $633 for the free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 05 March 2019
" See above "
" Impossible to reconcile the invoice from the car hire company with that from Auto Europe and my payments. Looks like I am owed a refund but ??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KAREN - 02 March 2019
" Great location and good price "
" Good car speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by OLIVIA - 28 February 2019
" See above. "
" Pickup and drop off took an hour each due to the distance from the airport - required an airtrain to the rental centre, then walking round the back, waiting in an unmarked area for a shuttle. Tried to call to see when the next shuttle would arrive, but no answer. One of the other shuttle drivers suggested that your company was always unreachable. Once the shuttle arrive it was a significant distance from the Airport, which was very inconvenient as added alot of time onto the journey I then took with the rental car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by RICHARD - 26 February 2019
" I have been a very happy customer of AutoEurope, for rentals in USA and Europe, for many years. "
" Although it appeared that we would be renting a car from Europcar, the actual car rental agency was Advantage, who have a very poor reputation. The car was a 2015 VW Passat diesel, with only 10,000 miles on the clock - assume this car was bought cheap from VW following storage on a deserted plain after the diesel gate scandal. The agent at pick-up attempted to convince us that we should take optional Roadside Recovery policy, as the car was "4 years old"! The car and engine were generally acceptable, but the most annoying thing was that the radio turned off and on at random. We mentioned this to staff at drop-off, but they did not seem so surprised! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JAMES - 26 February 2019
" Was pressured at the pick up in Orlando to buy a pass for the tolls in Florida at $9 a day-- complete rip off. "
" Was pressured at the pick up in Orlando to buy a pass for the tolls in Florida at $9 a day-- complete rip off. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by DAVID - 26 February 2019
" Ok "
" It would have been helpful if I had been instructed to collect car from the Advantage agent instead of looking for the Europcar desk at Ft Lauderdale Airport. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PHILIP - 23 February 2019
" Very good "
" very ease very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 18 February 2019
" Overall I am extremely pleased with the booking and service received by Advantage. The car was not as good as past rentals but I only mainly used it for the journey to and from the airport. "
" The counter staff and drop off staff were pleasant, swift and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAVID - 16 February 2019
" Gr "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PETER - 10 February 2019
" . "
" Pick up very slow. Car great "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEITH - 09 February 2019
" Total rip off "
" Feel totally ripped off no obvious deduction for the almost 200 pound we had pre paid and the confusing way they make you initial on a small screen you end up with an extra £480 extra bill. Would use them again "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTHEW - 08 February 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DENVER, US - Reviewed by CRAIG - 07 February 2019
" No issues with Auto Europe, which is always very reliable. "
" I was disappointed with the cleanliness of the car and the damage already on the vehicle at collection plus the mileage at 28,000 is the highest I have experienced. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DENVER, US - Reviewed by GARY - 05 February 2019
" Booking the car was simple and the price was competitive. Europcar need to get control of their supplying agents who in some cases are crooks. "
" My issue is not with europcar but it's agents at the airport.For the second time in succession I have been sold policies which I did not need and advised them of accordingly. This time I made it more than clear that I was covered for everything yet the guy produced a document saying I would owe them $192 when I returned the vehicle. Yet again it took a return visit to get $92 dollars removed all be it extremely reluctantly. When does no not mean no!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by NICHOLAS - 03 February 2019
" Please see 3 above "
" Having picked the car up from Ft Lauderdale and paid for a full tank of fuel, the fuel light came on just 5 miles into our journey. I had to find the nearest gas station and filled it which took $42! It was only in the light that we also noticed that the interior of the car was filthy. Absolutely filthy with food crumbs all over the rear seat and chocolate all over the front seats. I immediately called the number on the hire agreement but this went to an answer machine on every occasion I called it. The collection point for the car was dark and we we were tired from our long trip which is why I hadn't noticed the condition or fuel level of the car. I have been told that the phone number is answered at her weekends! Seriously!? I cleaned the car and on returning it to Orlando International Airport, reported it to the lady in the reception booth. She couldn't have been more UNHELPFUL! She stated it wasn't her problem and that we needed to speak to the Ft Lauderdale branch. I explained that the phone number wasn't being answered to which she replied "just keep trying, I can't help you". I have used autoeurope on lots of occasions and have never had such poor service. I am hoping that a sensible resolution to this complaint may restore my faith back in your company but at the moment it is totally shattered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by BARRY - 02 February 2019
" I feel the extra cost of $170 for tolls at the counter was a shock and did not start the holiday well "
" The virtually compulsory toll transponder hire should be clearly stated in your advertising "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by GARY - 01 February 2019
" The booking process was simple, efficient and clear. I have used Auto Europe before and will again. Next time I book I would not choose Europcar, I prefer Alamo through Auto Europe as they are much more professional. "
" Rental building very basic and run down. The person who served me was very unfriendly and disinterested, it felt like he was just going through the motions. He told me I would get an email to comment on the service that he provided and that I should score him with a top score of 5, when I received the email I scored a 1, the lowest score. The service he gave was rubbish. The car was also in poor condition, lots of dents and scrapes and high mileage over 30,000 miles. Not what I expected from Europcar, however the service was provided by Advantage is this owned by Europcar? "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by CHARLES - 31 January 2019
" Hired a car from Advantage for three weeks in December. on collecting it at Orlando International Airport I was offered the opportunity to purchase additional roadside assistance at a cost of around £105 GBP which I decided to do. Part way through my three week holiday the car had a puncture - I went into boot and discovered a run flat tyre with absolutely no air in it. Not to worry I thought I will simply ring the Roadside assistance number. After I explained my problem to them the phone went dead. I rang them back and explained once again the problem -this time I gave him my number so that he could ring me back if "we got cut off" !!!. The phone did go dead again but no one rang me back. I rang for a third time and this time was told that they would not come out to me as attending to a flat tyre was not covered !!!!!!!!!! I did get all of my premium for the additional Roadside Assistance refunded. "
" Hired a car from Advantage for three weeks in December. on collecting it at Orlando International Airport I was offered the opportunity to purchase additional roadside assistance at a cost of around £105 GBP which I decided to do. Part way through my three week holiday the car had a puncture - I went into boot and discovered a run flat tyre with absolutely no air in it. Not to worry I thought I will simply ring the Roadside assistance number. After I explained my problem to them the phone went dead. I rang them back and explained once again the problem -this time I gave him my number so that he could ring me back if "we got cut off" !!!. The phone did go dead again but no one rang me back. I rang for a third time and this time was told that they would not come out to me as attending to a flat tyre was not covered !!!!!!!!!! I did get all of my premium for the additional Roadside Assistance refunded. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by NICOLA - 31 January 2019
" Not happy "
" Additional costs for sat nav discusting,then the figure doesn't add up 2019 and you have to pay $425 for sat nav surely all cars have this inbuilt now "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ALAN - 27 January 2019
" Have used auto Europe a lot as visit San Francisco at least twice a year. Never had a problem before. Would probably use them again but stick to Alamo and need a good experience to restore my faith "
" Shuttle from airport to car rental facility then another shuttle to Europecar office off site not much fun after an 11 hr flight. Car we booked not available so had to take a large people carrier. Too large for parking on San Francisco streets. Lady at europcar not friendly. Told lies about petrol costs in San Francisco, to encourage us to pre pay. Luckily we didn't!! The shuttle drivers were lovely, very efficient and friendly "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ROBERT - 26 January 2019
" Auto Europe is an excellent broker for rental cars in the USA. "
" When my 1st car indicated a tire-issue I returned this vehicle and the manager on duty was about to charge for extra fuel, but changed his mind, when I told him other rental car companies had never done this to me whenever I faced trouble like this! As I dropped off the 2nd car, with a full tank of gas and no damages, on my final day of rental the staff said a total invoice would be submitted to me via e-mail. Suddenly, I discovered a charge for fuel without an apparent reason! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by PHILL - 26 January 2019
" The auto was provided by Advantage and performed very well indeed. But it didn't come with SatNav builtin, so I had to pay extra for one based on a mobile device attached to the windscreen, which proved to be temperamental, sometimes refusing to find a destination or a route. "
" Booking a hire car with Eurocar is easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ISABELLA - 24 January 2019
" Have hired many times in Orlando but this was not a car in good condition. "
" Car had a lot of scrapes on the bodywork, particularly round the boot area and front bumper. Also boot failed to open as we discovered once we were back at the villa. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JEFFREY - 23 January 2019
" nothing to say but i would definitely use you again I fly to Miami frequently and would recommend you "
" overall the service was very good reasonably priced and professional service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by DAVID - 23 January 2019
" See above "
" Staff very helpful and pleasant much more si than other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHELE - 23 January 2019
" I have at point 3! "
" I was given my car from Advantage Rental. All was perfect until I reached home and then discovered that they had taken over £70 from my card. I had paid the full amount when I booked. The only extra to pay for was gas which was about $26. I am very upset that moe money was taken without my knowledge or agreement. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CHRISTOPHER - 22 January 2019
" Wrote long email to autoeurope telling them on my return. Told to put it in a form. Redid it. Thanked and told I hadn't needed to use Advantage car. Well I know that now. "
" Had a bad experience having to pay extra $10 a day prepaid tolls. Not told how toll system worked in Florida. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by KEVIN - 22 January 2019
" Not at all good. "
" Arrived at Airport to collect car. No Europcar desk, checked paperwork to find we had to use Advantage rent a car desk. Waited in queue for 45 mins ( only 2 desk clerks working and doing up selling of extras. When it was my turn agent asked if I was happy to proceed with basic insurance! I did not have basic insurance, the only insurance I did not have or want was the extra liability. He said I needed to purchase the tolls package which was $75 plus any tolls used. I said I was not prepared to pay this and he said I would struggle to travel around Miami without it and changed his friendly persona. I was booked to drive a Kia Forte intermediate car but he insisted I was getting a Kia Soul which is basically a square box on wheels! probably his way of getting at me for not agreeing to pay for the tolls package. I managed to get around Miami no problem after downloading the Paytollo app on my phone for $20. It is back to Avis for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by COLIN - 19 January 2019
" Very disappointed we also had to put my wife as a driver as they wouldn't use her credit card and this is the first time that has ever had to be done. "
" The car was very old and dirty I had to clean all the windows and the car even had a paper number plate stuck on the back and it was falling off "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by DAVID - 19 January 2019
" I required an extra 6 hours of hire from Advantage who charged me over 2 days worth of hire for. Left a very bad taste in my mouth. "
" Very happy about eurocar but not so happy with the USA providor "Advantage" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by NICOLA - 15 January 2019
" Overall great experience "
" The car hire was quick and easy. Couldn't find my way out of the car park - it would have been helpful if the attendant had given a heads up on how to get out. The car hadn't been cleaned so was a bit grubby and the windscreens were filthy/ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by GERARD - 14 January 2019
" Whilst I am generally satisfied with my experience I am still awaiting the final bill for my car rental which I had hoped to be paid for before rental began with this in mind and the size of the additional cost I am not sure that I would be in a hurry to use your services again "
" Booking on line was pretty straightforward and I thought I had covered all the options I required however at collection after a long flight I was told that the insurance I had booked was insufficient and more was needed to travel in other states and for breakdown services plus toll fees and other fees adding an additional $450. The car that I was given was covered in dings and scratches and appeared to have been recently repaired and whilst it was fairly clean there was rubbish and used coffee cups left inside. On reflection I should have refused to pay for any extras and asked for another car but I was tired and needed to get to my hotel "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DARREN - 11 January 2019
" We had a problem with the car and after several telephone calls we got a replacement car sent out to us about 1 1/2 hours after breaking down "
" Not sure about information told to us regarding tolls was the truth just a way of making you pay extra "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by PHILIP - 11 January 2019
" Good car good staff "
" Easy and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MORAG - 08 January 2019
" Easy and efficient. "
" No hard sell to take extras was a plus with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KEITH - 08 January 2019
" I was advised to buy the SUNPASS for the toll roads, however this turned out to be expensive. it would have been cheaper to pay for tolls as we needed to. "
" I was advised to buy the SUNPASS for the toll roads, however this turned out to be expensive. it would have been cheaper to pay for tolls as we needed to. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALEXANDER - 07 January 2019
" No where on website it says that the booking is not with Europecar even if it is advertised as such. I would never book this if I new it was with Advantage cars. worst rental in all the years I have used Auto Europe. "
" Europecar US subcontractor Advantage cars is absolutely terrible. long wait, missing representatives, some barely speak English "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by VIRGINIA - 06 January 2019
" I will never use EUROPCAR again and will not be using AutoEurope or recommending your company to anyone else. VERY UNSATISFIED with the service and your response to my query about compensation for the taxi cost and reimbursement for a days rental charge. "
" I was extremely disappointed with this booking as it was not clear at all that I was NOT booking with EUROPCAR but another company totally unknown to me called Advantage. Due to an out of service phone number on my Europecar booking voucher I could not contact Advantage to clarify and inform them that I would be late in picking up my car due to a bomb hoax that put the entire airport into lock down. I had to take a cab at a cost of $65 to my destination and then back to the airport the next day after doing research on Advantage to get another phone number and spending an additional $65. I was given an o,dear car with 40k on the clock under the guise of an 'upgrade' as the economy vehicle I had contracted for was no longer available. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
ATLANTA, US - Reviewed by DEREK - 06 January 2019
" Car damaged and dirty inside "
" Europcar fine just condition of car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by TERESA - 04 January 2019
" The counter staff were very polite. The car was not particularly clean inside or out and I had to go and ensure that the damage on the car was recorded. Having left the airport I then went to use the windscreen wipers to find that the screenwash was empty - this should be part of basic checks before cars are handed to customers. This and the state of the vehicle would make think of using them again. "
" The counter staff were very polite. The car was not particularly clean inside or out and I had to go and ensure that the damage on the car was recorded. Having left the airport I then went to use the windscreen wipers to find that the screenwash was empty - this should be part of basic checks before cars are handed to customers "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by ANAND - 04 January 2019
" overall a good expereince "
" advantage (europcar usa partner) were very good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRAZER - 04 January 2019
" terms and conditions for GPS were not made clear at time of booking and caused difficulty upon collection of the hire car. "
" Terrible counter service from the rudest staff member I have ever encountered. His behaviour was threatening and abusive. The hire car was dirty inside and had not been cleaned prior to collection. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MIAMI, US - Reviewed by GRAHAM - 03 January 2019
" I also believe I paid a $200 deposit at the pick up desk but the refund at drop off was $40 . Queries could only be raised at the pick up desk where there was a queue of people "
" My concern is that I was sold $300 worth of toll cost and I asked for a reading from the automatic device on the car but was told this was not possible ? I think I was overcharged. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by EDWIN - 03 January 2019
" Yet again conned by check in desk for extras! "
" Conned yet again at the check in When checking in he said he would upgrade for half price, $140! Then said gas was cheaper so opted for full empty. I also noticed he charged me $9.99 per day for toll pass. Totalling $367.13 + gas! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by IAN - 03 January 2019
" Terrible customer service. I felt bullied and intimidated when the agent said I had to insure the car and it would cost $1900 but I stood my ground and took the car uninsured and so drove illegally "
" Quoted $1900 to insure the car. I had to take it uninsured "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by CHARLES - 03 January 2019
" Hire desk needs looking at seriously "
" when collecting a vehicle the system was very slow and the waiting and process took 1 hr and a half not impressed. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GEOFFREY - 02 January 2019
" Booking online was easy but we're incredibly disappointed with the company recommended by auto Europe in Orlando. "
" Myriam at car renatl was rude because we didn't need any extra cover and continued to insist we did!! Have rented cars for 30 years at MCO and covered what we needed before we left. First car was very 'used' with many dents. Second was slightly better but was dirty and photos taken of any noticeable dents and pointed out. On returning the car Denise advised chips to windscreen were present....she hadn't even checked the windscreen at this point!! The vehicle was returned exactly in the same condition it was rented out in, with no 'extra' chips! Denise accepted this afterwards. Our insurance was zero excess so the damage would've been covered but believe this company is trying to make claims fraudulently. On looking up reviews ( it was with Advantage rentals not Europcar in MCO ) the reviews also indicate this company is taking money from credit cards after the vehicles return for no known reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by BRIAN - 02 January 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SOPHIA - 02 January 2019
" I had a terrible experience in SFO with this rental, and spent significant amounts of time trying to get "justice". While I have had very good conversations with Customer Service at AutoEurope and promised I would hear back, this so far has led to nothing. I have yet to hear from AutoEurope for their side of the responsibility, namely stating the location of the rental as SFO Airport and not disclosing its actual location OFF the airport until the Voucher is paid! This has nothing to do with Europcar: and now it is still the case that the location is listed on the Airport! I am terribly disappointed in Auto Europe as I have raved about their good Customer Service and promised the earth when I speak to agents on the phone! How false! "
" The discrepancy in the ratings above reflect the final resolution of my long standing complaint with Europcar. Their US partner ADVANTAGE is well below par and I understand the partnership is on the rocks. After a very prolonged back and forth I settle with Europcar some form of compensation for their side of the responsibility, ie. the treatment on the hands of Advantage in SFO "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JOHN - 02 January 2019
" I WOULD NEVER GO NEAR EUROPE CAR HIRE ANYWHERE IN UK OR EUROPE, THEY ARE CROOKS!! BUT USA WHERE THEY ARE KNOWN AS ADVANTAGE CAR HIRE ARE FINE "
" STILL WAITING TO SEE HOW LONG WE HAVE TO WAIT FOR SECIRITY DEPOSIT TO BE RETURNED TO CREDIT CARD. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by JOE - 02 January 2019
" Terrible, awful, horrible service. You need to share this feedback with Advantage Head Office. This is not acceptable that your paying customers should face such challenges and rude staff/service. Personally I am entitled of a refund for the first 3 days of rental given I was not able to drive the car normally due to not being able to see anything behind me and afraid to drive the car given the tires low pressure condition. "
" - Luis was the agent who facilitated the rental check-in on the 16th. I was given a KIA Optima car. - Dec 18 I had to use the back windshield defroster due to frost build up in Salt Lake City. I was not able to see anything through my rear view mirror as the defroster in the car was not working - Dec 20 the dashboard warning sign came on due to a drop in low tires pressure - I decided then to head back and see about getting the car exchanged as I did not feel safe driving the car with no rear view visibility or having a tire blow out when driving - Luis was there and attempted to assist me as much as possible and offered to swap the car with a Chevy Cruise in the same class group. I was told that I need to pay for a $32 gas top up when returning the car as this was part of the deal - I expressed my dissatisfaction to Luis that I prefer to top up the car myself when retuning rather than Advantage charging me $32 and how this is an inconvenience that I had to return a car badly maintained and unsafe to drive - A lady runs over to the desk while Luis and I were talking and beings to intimidating rudely by saying: ''You rented the car through EuropCar, you did not rent this through us that's one. Two, you rented it through a European website and you are using a US driver license.'' - I responded politely and said: ''I am a US citizen, I work/live and reside legally in the UK. I was not aware of this. EuropCar are aware that I hold a US license when I entered my information and completed the reservation. I do have a US license, US address and US credit card that you have authorized'' - Her response to me before walking away was: ''We should have not had you rent with us as this is illegal'' - I asked Luis who this lady was and he responded she's his supervisor/manager. What an embarrassment that you employee such leaders to talk to your clients in such demeanor. I felt I was lectured and talked down like a 6 years old child and I certainly did not appreciate her aggressive tone whatsoever. I demanded that she gets reprimanded and spoken too by your corporate office for such unacceptable behavior. You need to figure out who she is. She was of hispanic background, brown in complexion, light brown/orange straight hair just below the shoulders, heavy in weight. The incident took place Dec 20 around 5:50-6pm Utah Time. I am expecting back a confirmation from your regional or head office that someone has reached out to this incompetent supervisor/manager who clearly has anger issues. I will be calling the local news channel and make a big fuss about this. You are lucky I was not involved in a car accident/rear ended due to no visibility as the defroster was not functioning. Or having had a blow out tire for unmaintained tires. I would have sued you for negligence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by JOSHUA - 01 January 2019
" I had seen a couple of negative reviews but I would 100 percent recommend. Lots of information provided and the cost was half that of other quotes. Very happy overall will definitely use again. "
" Collection and drop off were simple. Still waiting for Europcar to refund the deposit after 4 days. Transfers were quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by BRYAN - 01 January 2019
" Feel ripped off "
" Ripped off told we could not pay with cash or credit cards at the tolls. ( Not true ,! ) Paid €110 too much for a toll pass. You should work with more honest sub-contractors. Note : they also added €300 in insurance which we refused "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 01 January 2019
" Not the best experience at all "
" The car I was offered was badly damaged down one side the car I got offered next was better apart from being dirty and know screen wash at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by O'NEIL - 01 January 2019
" The experience with the hire was good. "
" The vehicle had some damage and was not clean in side. The auto toll was not turned off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by BRUCE - 01 January 2019
" Same as above comments sent to Europcar. "
" The counter staff was very friendly - there was no sign of a Europcar counter - had to ask information desk who directed us to Advantage counter - perhaps we should have been informed that Europcar was under a different name at Orlando international airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 01 January 2019
" Very long wait time at Orlando airport and confusion which counterto queue at. "
" Very long wait time at Orlando airport and confusion which counterto queue at. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by BRUCE - 01 January 2019
" xxx "
" xxx "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - 31 December 2018
" I love Autoeurope, always the best pricing. "
" we didnt deal with Europcar in Denver, it was Advantage, they're terrible, the lines to get the car were outragous. The car had bits on the inside falling off of it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RAYMOND - 31 December 2018
" Price very good. First car had a flat tire so had to walk back to pick up point in order to get another vehicle. Second vehicle was good. "
" Waited far too long to pick up vehicle. Staff spend too much time trying to up sell leaving customers waiting. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by JOSHUA - 31 December 2018
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SIAN - 31 December 2018
" already done. see above box. "
" best rental experiance in over 25 years, many of which were booked thru you. Advantage were quick, efficient even as they were unknown to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ELIZABETH - 30 December 2018
" Good pick up from airport, slightly dis organised queuing at pick up desk. Car we were given was ok,had a dent in the front drivers side which we had to point out ,felt it should have been mentioned as it was dark when we collected the car and could have been missed. Also the cigarette lighter did not work which ment the sat nav I had with me would not charge. However staff were very courteous and helpful. "
" Slightly disorganised at check in,sometimes quite difficult to fully understand everything that was said "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by CHRISTOPHER - 29 December 2018
" I think that Auto Europe should show discretion in which renters it associates with, and hold them to a high standard. I have never received a car with so many miles, which had clearly not been thoroughly checked. The Advantage staff was very professional, but I had to fight for a solution to the battery problem that worked for my family. As a result of the delay caused by the poor condition of the car, I was not able to attend a basketball game I had paid $235 to attend with my family. "
" My car was in good visible condition, but had 47,000 miles on it, and had a faulty battery. It ran well for several days, but then the battery went dead, and the roadside assistance mechanic tested it and found that it had a dead cell. The office wanted me to wait for a tow truck to bring it all the way back to Phoenix from Casa Grande to replace the car. In the end, I got a jumpstart to get to the AutoZone nearby and replace the battery myself. This was then reimbursed at the Advantage office. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DAVID - 27 December 2018
" Still to be resolved - Advantage refused to deal with call as I had booked through Auto-Europe "
" rental was with Advantage and I have been charged for items from Advantage that are clearly stated as being included in the Auto-Europe voucher - currently overcharged by over $100. Will require calls when I return to address the problems. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 25 December 2018
" This is my first bad car through Autoeurope and hope future rentals will be good as I'm using them again in Italy over Easter "
" I use Autoeurope everytime I travel and always get pretty new cars. This car was not good had over 40000 miles. There was a noise coming from wheel when driving like a bearing noise. Because I was there for a week I thought I would grin and bear It as the queue at arrivals was very long. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by PAUL - 21 December 2018
" SMOOTH "
" QUICK AND EASY "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by ANTONIETTA - 20 December 2018
" No problems at all. Very good service. "
" Everything went smoothly. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PAUL - 20 December 2018
" See above "
" Book europcar ended up with advantage. Clerk would not let me pick up car 1 hour early unless I paid him $66 dollars was made to wait until exact time to get car (my wife and her parents who are in there 80s had to get a taxi because after an 11hour flight there were out on there feet) then he tried to give me an economy car even though I've paid for a full size. Tried to hard sell me extra insurance for wheels tyres pointed out I was already ready covered his was very rude and said it won't cover me. Then tried hard sell on fuel had to say no at least 4 times to get him to give me full to full. After half an hour finally got car which was at least 4 years old full of dents scathes and overall very tried looking by this time I had enough and just wanted to get out of there. Tried to ring your help line not open because you only work on English time overall very very poor service from advantage and unable to call you out of hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by JOE - 20 December 2018
" Your counter staff and condition of the vehicles was the worst I have experienced at in the 17 trips to the US in 2018. You are the very worst; by some margin. I will stick to my current supplier. "
" Staff; disgraceful upselling tactics, I was actually going to upgrade before they were ridiculous in their sales practices. Disgusting, rubbish car, not as advertised. Your counter staff need immediate retraining. I will be actively putting people off booking with you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by SUSAN - 19 December 2018
" It was reasonably priced, but a well used vehicle. And not great service. "
" No response to my request for explanation of additional £40 charges. No windscreen washer. Car had a number of scratches and dents, but was clean. Desk clerk was surly and uninterested and unhelpful when I asked him what I was signing for as I didn't have my reading glasses. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by FRED - 17 December 2018
" No problem booking on line and communication , I wanted to pickup car at Fort Myers airport ,my fault did not realise that the pickup point was of airport. "
" Waited 30minutes for courtesy bus to take us to pickup location. The car we were given was poorly valeted inside , some stains on the car seats . Damage to the front of the car , I had to point out the damage before leaving with the car . Was not happy with the car in general . "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by JOHN - 17 December 2018
" I got a car upgrade free, why?, I have no idea as no one mentioned that I was getting a bigger car , a full size jeep renegade sport rather than the small SUV I booked. The extra fuel ued was not a problem but it would have been nice to be told in advance. "
" As a diabled person I would have appreciated getting driven to the bus after I dropped of the car as , for me the walk was painful . I did ask but was refused a lift "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DEAN - 10 December 2018
" See above for car condition. I was also told I needed to a tiva The the toll tag at $10 per day. I made it clear that I was only using tolls on one day and even then I could avoid them. But the staff lied to me saying I had to take the service. This cost me $60 for something I only used for a couple of hours and even then I could have used a different route to avoid tolls. I was also told that despite paying for the complete insurance package, if I had a puncture I would not be covered for roadside assistance. This is not acceptable. Basically the desk staff tried to sell me every upgrade they could by frightening me about what might happen. We left the desk very irritated by the experience. If the only bookings are through Advantage this would make us stop next time I think "
" It wasn't Europcar, it was your American Partner Advantage. Car condition was poor. 40,000 miles, lots of scratches and a worn rear wheel bearing which rumbled noisily for the whole trip "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by DANIEL - 09 December 2018
" AutoEurope should provide information on the EZPass system / payment fees for any rental in a State that uses this system, as it can add a significant extra cost to the rental. I would not have rented the car if I had been made aware of the extra fees that would be charged. "
" Car was substandard. Got a puncture within a several hours of leaving the lot, and was told that I either had to return the car to the lot or buy a new tire at my own expense. As the car was not safe to drive, I had to do this. Europecar got a new tire out of the rental! When picking up the car I was told I either had to pay $23.95 per day + tolls for an EZPass, or a $25.00 Admin fee per toll by mail. I had assumed that I could just pay cash, but this proved not to be the case, even in situations where there was a cash point, as the system automatically associated the car with Europecar's EZPass account based on the license plate number. This meant I had to pay something like $150 in "Admin fees" despite only incurring tolls on two days costing about $25 in total. Finally, I had to wait almost an hour for the desk clerk to check me through the system on arrival, despite there only being one person in front of me in the queue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by JOHN - 09 December 2018
" Was very straight forward,and easy to follow.car was very nice. "
" Very pleased indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by JOHN - 07 December 2018
" Absolutely hell its only fortunate we didn't have grandchildren with us "
" Car broke down wouldn't start, phoned advantage car hire at 4.30pm and was told replacement car would be delivered in about 1.30 hours after 5 hours and about 8 phone calls the driver laughed and said he was tried and was going home,after several more phone calls a replacement car arrived at 1.am in the morning.The car rental was only 30 minutes away from we're car broke down. If I hadn't kept ringing them and complaining I would of been stranded all night. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by PATRICK - 07 December 2018
" As above "
" Had a flat tyre, so we waisted a morning swapping the car, as we were told if we took it back to a closer dealer we would have to pay $250. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by STEPHEN - 07 December 2018
" Two small issues, within a short period of time car info light said car needed an oil change and we ran out of windscreen wash both should have been checked before pickup as it was a 3 week hire. "
" Easy pickup, very straightforward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 06 December 2018
" dont bother use the other guys "
" unfriendly and unhelpful staffplus arguing amongs themselves while serving customers , cars not available as booked , frankly they didnt care , i had to make the long walk back to terminal twice and use a stick due to mobility issues, would not use this company again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by STEVEN - 06 December 2018
" Days before my wife and 5 year old daughter flew to N,Y. I phoned you and also JFK, Advantage, to make sure every thing was in place and I was assured it was, we arrived after a 7 hour flight and another 4 to 5 hour journey outside of Albany NY, they were told by myself I was from NY my mom wasn't well , we arrived and they would not except my NY licence because I made the reservations from the UK, don't make Sence we were stuck exhausted, we had no choice but to pay another 300 plus dollars with another 200 dollars being held so another 500 plus on top of the 500 plus Pounds we already paid, we had to use all our savings to get to NY and for you to do what was done to us is unfair, and the care we reserved was not the car we were given , my wife has lost her Mum 6 months ago her best friend and were close to loosing my mom, and to deal with what yr company has done is unfair and totaly unacepable, we are still upset and pissed off "
" Days before my wife and 5 year old daughter flew to N,Y. I phoned you and also JFK, Advantage, to make sure every thing was in place and I was assured it was, we arrived after a 7 hour flight and another 4 to 5 hour journey outside of Albany NY, they were told by myself I was from NY my mom wasn't well , we arrived and they would not except my NY licence because I made the reservations from the UK, don't make Sence we were stuck exhausted, we had no choice but to pay another 300 plus dollars with another 200 dollars being held so another 500 plus on top of the 500 plus Pounds we already paid, we had to use all our savings to get to NY and for you to do what was done to us is unfair, and the care we reserved was not the car we were given , my wife has lost her Mum 6 months ago her best friend and were close to loosing my mom, and to deal with what yr company has done is unfair and totaly unacepable, we are still upset and pissed off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FORT LAUDERDALE, US - Reviewed by RICHARD - 06 December 2018
" Thank you, the whole booking experience and car hire was TOP CLASS "
" Absolutely 1st Class, Thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALAN - 05 December 2018
" No way could we recommend to anyone! and we would in future use a company like Hertz or Avis. Rubbish start to our holiday and extra expense we did not expect. When you pay for a car hire you do not expect to be told there aren't any. Just wait until one comes back??? "
" Absolutely dreadful. We arrived at the Advantage desk as instructed to be told there were no cars! We would have to wait until one came back. We had a 3 hour drive on top of our journey over there. We were told to wait. We asked if there was anything else available and told there was a convertible which ended up being a Rav 4 which had plenty of marks on paintwork. We had to pay an extra $100+ dollars to hire it including a small reduction on the extra $15 dollar a day charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ADRIAN - 05 December 2018
" To whom it may concern, Auto Europe voucher number UK4637633-1 EUROPCAR reservation number 1092578935 I am writing with regards to my recent rental booking made through Auto Europe for a 15 day period spent in the United States. I am very unhappy at the service received for a number reasons. 1 - The care size/ model specified as 'Large vehicle' a Hyundai Sonata or similar was definitely not adhered to. The vehicle I received on arrival was a Mitsubishi Mirage which is a compact or small vehicle and in no way similar to a Hyundai Sonata(please see attached pictures). I find this wholly unfair and incorrect as my pregnant girlfriend and I were thus made to travel for 2 weeks in a vehicle that could not even fit our luggage in the boot as well as being very uncomfortable for amount of time we had to spend in the vehicle. 2 - I was charged $254.85 for GPS rental which on the booking page(Auto Europe and Advantage Car rental) was not specified but simply added as a comment. I fully understand that the booking confirmation does state that local fees may apply but this is something that should have been quoted beforehand and not simply added as a comment as there is a monetary value attached to it which was not made clear at any point. I will also be writing to Europcar on this matter and the mere fact that the desk clerk at Advantage Car Rental mentioned that we were the 6th clients to have a similar issue, clearly shows a blatant disregard for providing full and clear information. I would like to make it clear that due to the aforementioned issues that my holiday experience was significantly soured while travelling through the US and seeing family I had not seen for over 2 years. "
" To whom it may concern, Auto Europe voucher number UK4637633-1 EUROPCAR reservation number 1092578935 I am writing with regards to my recent rental booking made through Auto Europe for a 15 day period spent in the United States. I am very unhappy at the service received for a number reasons. 1 - The care size/ model specified as 'Large vehicle' a Hyundai Sonata or similar was definitely not adhered to. The vehicle I received on arrival was a Mitsubishi Mirage which is a compact or small vehicle and in no way similar to a Hyundai Sonata(please see attached pictures). I find this wholly unfair and incorrect as my pregnant girlfriend and I were thus made to travel for 2 weeks in a vehicle that could not even fit our luggage in the boot as well as being very uncomfortable for amount of time we had to spend in the vehicle. 2 - I was charged $254.85 for GPS rental which on the booking page(Auto Europe and Advantage Car rental) was not specified but simply added as a comment. I fully understand that the booking confirmation does state that local fees may apply but this is something that should have been quoted beforehand and not simply added as a comment as there is a monetary value attached to it which was not made clear at any point. I will also be writing to Europcar on this matter and the mere fact that the desk clerk at Advantage Car Rental mentioned that we were the 6th clients to have a similar issue, clearly shows a blatant disregard for providing full and clear information. I would like to make it clear that due to the aforementioned issues that my holiday experience was significantly soured while travelling through the US and seeing family I had not seen for over 2 years. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JOHN - 03 December 2018
" had a job to find the right hire company "
" The car was damaged when I went to pick it up and I had to go to the booth to get the damage registered before leaving the facility to avoid any charges on return "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DALLAS, US - Reviewed by DAVID - 02 December 2018
" Drop back was quick and efficient. No problem "
" The local agent was Advantage. car was in good condition but not well cleaned. I need to clean the inside rear window (very bad!) and the side mirrors myself. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by RICHARD - 02 December 2018
" aaa "
" aaa "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by IAN - 02 December 2018
" as above "
" the car had a very bad smell of smoke, so much so i had to buy an air freshner . the boot , both side panels had scuff marks and needed some TLC "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by KENNETH - 02 December 2018
" Excellent service at LAX "
" No problems, efficient rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by IRIT - 02 December 2018
" I paid for a car that was not issued and there was no 24 hour number to call to get it sorted out. Appalling waste of money "
" They refused to issue the car, saying money was owed. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PHOENIX, US - Reviewed by MICHAEL - 01 December 2018
" See above. "
" There was no obvious Europcar desk at the car rental centre. We eventually found that Europcar were represented by Advantage. Advantage had no car in or near the category that we had rented. We were offered the opportunity to upgrade at a cost or to accept a minivan seating 9 people otherwise they said we would forfeit the rental. As we had no choice we accepted the minivan which was enormous and while superficially clean smelled very bad. The checkout staff had no note of damage to the vehicle but upon inspection there were numerous areas of damage to the paintwork. It took over an hour to process the rental. Overall a deeply unsatisfactory experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ANDREW - 30 November 2018
" All very good. "
" Very good experience no problems at all great price good car cannot ask for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 30 November 2018
" no complaints "
" no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 30 November 2018
" The collection process was stressful .the car was excellent "
" The pick up of the vehicle was not fully explained which resulted in us searching for half an hour .one piece of vital information was left out namely that there was an agent in the car park who would give us the keys and point us to the car.hard sell for extra insurance which we did not need "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MARC - 29 November 2018
" Car was in shocking condition "
" The guy at counter was nice enough but it took too long from arriving to getting the car "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by JAMES - 29 November 2018
" No problems and very smooth "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ROBERT - 29 November 2018
" Not up to usual auto Europe standard really. "
" Probably better to spend slightly more. Car was wet inside! Return area at jfk poorly signed and filthy. I saw a rat! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BOSTON, US - Reviewed by EDWARD - 29 November 2018
" I like AutoEurope and have used you a lot. This, however, was a poor experience and left a real sour taste about Europcar and AutoEurope. "
" 1) It was not Europcar, it was Advantage car rental in Boston even though I booked with Europcar. 2) I had to wait for about 25 minutes before they served me. 3) The car was an SUV without 4WD/AWD and had poor tires so I got stuck. The reason I book an SUV is make sure I don't get stuck. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by KEILA - 29 November 2018
" It was good except you should tell people which desk to go to-- there was no Europcar and we needed to go to EZrentals but that information was no where to be found on our reservation. There is no Europcar at Seatac rental car pick up. "
" It was good except you should tell people which desk to go to-- there was no Europcar and we needed to go to EZrentals but that information was no where to be found. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by KEITH - 27 November 2018
" Disgusting first car then swapped for another which was cleaner but very shabby bodywork ( pictures if needed "
" The first car we had was disgusting stains on rear seat dirty windows and no key fob so had to use driver side only "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARC - 26 November 2018
" - "
" Very good price however the car had several dents and dings and scrapes. Got charged that the car wasnt "full" even though the dial was on the full amount . $10 for the most minimal amount of fuel . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by RAYMONDO - 26 November 2018
" Prompt polite and efficient. "
" All good would use again on next visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 25 November 2018
" My only complaint would be attempt to sell us extras on pickup. $10 per day for toll fees which would need to be paid. In 14 days and 2600 miles we did not have to pay one toll fee. This would have been an unnecessary cost of $140! "
" Smooth collection and dropoff. No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by JOHN - 25 November 2018
" Please see above. "
" Booked car hire with Europcar through Auto Europe. Once arrived at Las Vegas airport discovered that Advantage Car Rental run operations for Europcar. Would not have booked with Advantage if I had known beforehand. They have a rating on Trustpilot of 1.5 out of 10. Had booked the car hire on a full to full basis. Was told by the Advantage rep that fuel bought through them was cheaper than on the street. Wasn't explained until after payment that I had bought a tank of fuel from them at the start of the rental, had thought I would buy from them at the end. Paid $3.12/gallon from Advantage although found lots of places selling at $2.99 and cheapest being $2.79. Also meant that I had to take the car back empty, which can be tricky. Didn't want to leave too much in the tank and didn't want to run out of fuel. Hence the reason I had booked full to full! Second day returned car number 1 because of a recurring noise on the drivers front wheel. Exchanged for another vehicle. Third day returned car number 2 because the remote key fob didn't work properly. Exchanged for another vehicle. At the moment have been charged £189.10 for fuel and deposit. I am waiting for the deposit to be returned. At the moment not had any feedback as to when and how much will be returned. As you can see not the best experience in renting a car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by KENNETH - 24 November 2018
" vehicle was ok but had over 45000 miles on clock.OK for us as we only did short journeys but would not recommend for long distances. "
" Long wait at check in, long queue with one counter staff and then eventually two.wait over 30 mins. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by HAROON - 24 November 2018
" Simple easy and hassle free! "
" Very easy and straight forward. Pick up and drop off was super fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARRELL - 24 November 2018
" We didn't hire from Europcar... "
" Umm, we didn't hire from Europcar... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 23 November 2018
" apart from having to point out every scratch and mark to the staff in order to avoid problems when returning the car, this did not bother me. "
" See below: "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by PAUL - 23 November 2018
" Excellent vehicle, drove beautifully and so well equipped. Sat Nav is a must. "
" It was a long wait for courtesy bus from airport - 1 hour to get to place. However staff most friendly and helpful. On return to airport staff contacted bus driver and picked up in 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by CAROL - 22 November 2018
" Good clean car, friendly knowledgeable staff "
" Easy booking, Good customer service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN SIMON - 22 November 2018
" Booked and paid online. Then confronted with aggressive sales at the airport. Abismal service "
" Lots of hidden charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MAYUR - 22 November 2018
" One of my credit card did not checkout at the counter .It is not uncommon to happen wen someone is travelling abroad. I offered to use one my several other credit cards but they refused to accept any other card. Will never use AutoEurope again because of this experience "
" Could not pick up my car even after paying in advance . Horrible customer service at the counter. Had to spend additional due to new car hire at another provider. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JUNE - 22 November 2018
" Auto Europe are competitively priced and reliable. "
" Despite verbally declining extra cover and upgrade of car at the rental desk, I was subsequently charged $43.98 on my credit card on my return to England. I distinctly said I was fully covered but was charged additional CDW etc. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by PHILIP - 21 November 2018
" Car supplied was not a mid-size but a compact Kia Soul. There was not enough room in the back for adults or in the boot for a suit case. Also, an engine fault light was constantly on and the car was hesistant when pulling away, which I felt was dangerous. I had to exchange the car which involved a 200-mile round trip. The replacement car, which was mid-size, was in poor conditon and the handle on the passengar did not work "
" My experience with Europcar was good, but not so with the car hire company - Advantage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DENVER, US - Reviewed by KEITH - 20 November 2018
" Value but not a great experience. "
" Sister company ADVANTAGE was utilised Long lines and wait although car pre booked/Tolls pre paid were insisted upon whilst non were needed.$100 wasted.Staff at beginning and return were not interested whatsoever.Car was not properly valeted and was less than full on collection.Gate staff on pick up extremely hostile. Why ? "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ROMAN - 19 November 2018
" n.a. "
" We hired the car for 30 days and after mid way into the journey braking did not feel safe any more. There were some above average rear tire roll-off noise which could have come from a previous accident. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by ROBERT - 16 November 2018
" Highly dissatisfied - would not recommend. Very bad ending to our holiday. Left my partner extremely upset before boarding a 10 hour flight home . "
" Ripped off with toll fee add on . Basically lied to that it was not an option and will definitely need . We didn't go through one toll . The girl who serve us was too busy playing on candy crush whilst serving us - great customer facing service - NOT! We had some refund re the toll fee contraption but not full . Do not get ripped off by these guys !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANTHONY - 16 November 2018
" Excellent experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by GRAHAM - 15 November 2018
" Overall satisfied just don't feel things was explained fully deposit not necessary and customer service on the phone was not fantastic but satisfied "
" The car was satisfactory for what I needed but I'm not impressed with having to leave a deposit down as I had paid out all the cdw and insurance back in the UK on the bookings it never advises of deposit required "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ARI - 15 November 2018
" Thank you for the receipt you sent me!
As mentioned below the total bill is: 448.52
For some reason I have got bills from you with total amount: 598,90 euros.
You can find my bill document above.
Could you, please, explain me these extra costs?
Thank you for your help, and sorry about the extra work!
Greetings: Ari Viitanen
- - - - - - - - - - -
ADVANTAGE & EZ CAR RENTAL
NEW YORK JOHN F. KENNEDY INTL AIRPORT 31
JAMAICA, NY 11430 (800) 777-5500
RA# : JFK-88951
RENTER : ARI VIITANEN
OUT : 10/15/2018 09:22
IN : 10/26/2018 07:33
UNIT# : FCJU514888 CLAS
MILES OUT : 35522
MILES IN : 35523
MILES DRIVEN : 1
FUEL OUT : F
FUEL IN : F
TOTAL CHARGES : 492.99
RATE CHARGE : 307.67
REFUELING FEE 0.00
SURCHARGE
COLLISION DAMAGE WAIVER - VOUCHER
COLLISION DAMAGE WAIVER - VOUCHER
ADDITIONAL DRIVER 33.00
CONCESSION FEE 42.58
STATE TAX 36.50
TOTAL CHARGES : 492.99
TOTAL BILL : 448.52
TOTAL REFUND : 0.00
BILL TO :
CHECKED IN BY : DAVID FLXADV-MAHABEER
This is your receipt.
No other copies will be provided.
Closed rental subject to final audit.
Lähettäjä: JFK@ADVANTAGE.COM
" Thank you for the receipt you sent me!
As mentioned below the total bill is: 448.52
For some reason I have got bills from you with total amount: 598,90 euros.
You can find my bill document above.
Could you, please, explain me these extra costs?
Thank you for your help, and sorry about the extra work!
Greetings: Ari Viitanen
- - - - - - - - - - -
ADVANTAGE & EZ CAR RENTAL
NEW YORK JOHN F. KENNEDY INTL AIRPORT 31
JAMAICA, NY 11430 (800) 777-5500
RA# : JFK-88951
RENTER : ARI VIITANEN
OUT : 10/15/2018 09:22
IN : 10/26/2018 07:33
UNIT# : FCJU514888 CLAS
MILES OUT : 35522
MILES IN : 35523
MILES DRIVEN : 1
FUEL OUT : F
FUEL IN : F
TOTAL CHARGES : 492.99
RATE CHARGE : 307.67
REFUELING FEE 0.00
SURCHARGE
COLLISION DAMAGE WAIVER - VOUCHER
COLLISION DAMAGE WAIVER - VOUCHER
ADDITIONAL DRIVER 33.00
CONCESSION FEE 42.58
STATE TAX 36.50
TOTAL CHARGES : 492.99
TOTAL BILL : 448.52
TOTAL REFUND : 0.00
BILL TO :
CHECKED IN BY : DAVID FLXADV-MAHABEER
This is your receipt.
No other copies will be provided.
Closed rental subject to final audit.
Lähettäjä: JFK@ADVANTAGE.COM
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SANFORD - 15 November 2018
" I had to pay an additional $200 because I was required to upgrade. not acceptable!!! feel as if I had been ripped off. "
" I had to wait 35 minutes before I was seen by counter staff. then I was told that the car I had reserved (compact) was not available and had to up grade. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANTONIETTA - 14 November 2018
" everything included as purchased. no hidden extras. thank you "
" good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 13 November 2018
" Generally the booking process on the website was fine, but you were let down by the company you partnered with at Miami airport. "
" Car had scratches all over it, it wasn't particularly clean, the screenwash ran out even though I hardly used it, the tyre pressure warning came on after a few days and we had to keep topping up one tyre and none of the wheels had dust caps on the tyre valves which may have been a factor! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DALLAS, US - Reviewed by GIORGOS - 13 November 2018
" I will not use your company again .And surely will not recoment to any one to do so "
" Worst experience ever.They demanded 1500 bonding for 2 weeks or 55 Euro full insurance. They didn't recognize auto Europe full insurance. As a result i have not taken the car.The least compensation will be if you refund the money i payed "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DEMOSTHENIS - 13 November 2018
" On the whole very good but one very annoying problem was that they did not have the car we booked and what they offered instead was definitely inferior so we ended up doing the very thing we wanted to avoid and paid extra to upgrade. The car we had was brilliant and the system works really well apart from the above problem. Was I dissapointed, NO, because I had a really nice upgraded vehicle better than what I had expected but was I dissapointed about the money, YES, I ended up paying a lot more than I had initially settled on. I think there should have been a massive reduction on the upgrade as our original booking could not be satisfied. "
" On the whole very good but one very annoying problem was that they did not have the car we booked and what they offered instead was definitely inferior so we ended up doing the very thing we wanted to avoid and paid extra to upgrade. The car we had was brilliant and the system works really well apart from the above problem. Was I dissapointed, NO, because I had a really nice upgraded vehicle better than what I had expected but was I dissapointed about the money, YES, I ended up paying a lot more than I had initially settled on. I think there should have been a massive reduction on the upgrade as our original booking could not be satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by JAMES - 12 November 2018
" Fully satisfied with the car hire service. "
" Fully satisfied with all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 11 November 2018
" Put me off a bit ,there is no Europe car ,its advantage or EZ car ,no other signs or mention on paperwork In April when I used them everything was ok "
" Aggressive and pushy counter staff Told me I did not have excess cover and breakdown cover ,turned down sunpass ,car was dirty inside and I had to wait because they did not have it ready also on my return I stopped to pay tolls and they told me the pass was on ,I told the guy when I dropped it off and he said you should have turned it off ,I said it should have been turned off when the car was handed over to me I then had to go to the office to sort it out ,that guy was OK and told me I had all the insurance apart from non michanical breakdown "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by RUSSELL - 08 November 2018
" Car was fine, no issues With car. I'll hire a car next time I go US Vegas was amazing, I'll go the USA again 100% "
" Car was fine. Asked for Sat nav, was given a phone type device, that didn't work! Sent me to wrong destination! Had to use own phone, using all mobile data up. £100 for Sat nav that does not work. £100 phone bill, data charges. Told this to lady, she apologise! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NATHANIEL - 08 November 2018
" Please see above "
" No issues with the car or service! However at the Los Angeles airport branch, they would benefit from better signage as I waited in the wrong cue for 30 minutes, not realising that europcar was in the corner. Overall friendly staff and efficient service, would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by HADLEY - 07 November 2018
" Far too a convoluted process to get from San Fran airport to the car pick up. The pass for a week of use of toll bridges was exorbitant ie $100 for 6 days - only needed to cross bridge once at a cost of $5. Autoeurope apparently doesnt subscribe to the scheme where tolls are passed on to the rental company. I tired to pay the toll online but they wouldn't accept my credit card as only USA address allowed - so they will land me a $45 fine - not happy - that is ridiculous!! "
" Far too a convoluted process to get from San Fran airport to the car pick up. The pass for a week of use of toll bridges was exorbitant ie $100 for 6 days - only needed to cross bridge once at a cost of $5. Autoeurope apparently doesnt subscribe to the scheme where tolls are passed on to the rental company. I tired to pay the toll online but they wouldn't accept my credit card as only USA address allowed - so they will land me a $45 fine - not happy - that is ridiculous!! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by HANS - 07 November 2018
" Always good service from Autoeuropa "
" This is only for "Europcar" in Fort Lauderdale which turned out not to be "Europcar " but a company called Advantage. The car smelled of cigarette smoke and there was not enough air in one tire, so we had to sort that out ourselves. Retuning the car turned out to be a nightmare. We were in good time (3,5 hours before flight departure). Finding return was easy, but then we had to take the shuttle bus to the airport and there where hundreds of people queuing. We waited 30 minutes and not one bus turned up. An official told us that there were 4 buses in circulation but we didn't see any. He then told us that we could walk to the terminal and explained the way. So we walked with 5 cases in 30c heat for half an hour before we finally got there. A lot of other car renters did the same. It was absolutely exhausting and a terrible ending of a holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by ANDREW - 03 November 2018
" Shall not be using Europcar when visiting the states in the future because off this woman who served me at the desk with her attitude "
" When collecting the car in Los Angeles I was told.tha car that I'd booked was not available and that there was a choice of three cars, a Jeep, Mitsubishi or Hyundai, asking if I could view what was available the lady said no so I asked for photos to see what they looked like and was again told no so I went for.the Mitsubishi which wasn't that clean inside but had only done 27000 miles since new, overall the woman's attitude that served me was awful and the cleanliness off the car wasn't much better, next time when I book through Auto Europe I'll probably go with Alamo again as at least I'll have a choice and not told what I can have, always used Auto Europe when hiring cars but never had this problem before... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JAMIE - 03 November 2018
" We have just had our debit card chagred £51 with no reason why communicated. It was all signed off upon return, full tank of fuel and in a better state than when we had picked the smoke infested vehicle. "
" We have just been chagred "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by ANDREW - 02 November 2018
" All good apart from the counter staff at Las Vegas "
" Tricked into buying road side assistance not very happy that never asked me "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by STEPHEN - 02 November 2018
" Advantage desk was unstaffed at pickup, but the booth on the car level was staffed. "
" This was an odd but good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 01 November 2018
" Smooth "
" Top notch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by BRUCE - 31 October 2018
" When we complained to a manager when we returned the vehicle about the service we had received we got a kind of apology but felt that we were being fobbed off. "
" The garage staff did not give us the car that the counter agent told us we were to have. We had been specifically told this was a diesel and only found the error by chance when we first tried to fill the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOSTON, US - Reviewed by CATHERINE - 31 October 2018
" Booking was very easy and the rates very competitive "
" The staff at Advantage Car Hire were excellent, they even changed my vehicle because the one they had allocated me was a bit big, nothing was too much trouble and it was a pleasure to deal with a car hire company and not be pressured into buying extra insurance and the EZPass. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JALBIR - 31 October 2018
" Absolutely terrible, have been overcharged, vehicle was not clean smaller than expected, after complaining got a decent vehicle "
" Rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
HOUSTON, US - Reviewed by ANDREW - 29 October 2018
" Europcar were very good but check out the toll roads before you travel "
" We were very pleased with europcar The only problem we had was with the counter staff who insisted we needed the auto pay scheme for the toll roads as most of the roads around Texas were tolls.not knowing Texas we agreed only to find out we didn't need to use any toll roads at all which cost an extra $140 a bit of honesty wouldn't go amiss "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by TREVOR - 29 October 2018
" No problems with the service. Easy booking and smooth colllection. "
" Hate the constant upsell. Be careful what you are signing for. Car was in a bad way - covered in scrapes and dents. It had only done 30000 miles but it looked a lot more! I had to photograph every panel to ensure I was not held responsible for existing damage. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by JOHN - 29 October 2018
" See above "
" I booked with Auto-Europe. The Voucher said Europcar. When we arrived very tired after long flights at Fort Lauderdale there was no ign of either company in the Rental Car Offices. Having asked a few people someone suggested that my booking could be with E-Z Car Rental. We lugged our cases up to their stall and yes they acknowledged our booking. That wasted 30 mins! We then got our car and left the rental offices only to find that while I contracted for a Full Gas tank to return full, it was currently empty, so we went back and it was filled. Another 20 Minute delay. During our hire period I then received several emails from Advantage Car Hire who I had never heard of. Apparently they too were involved in my hire, and if all 4 companies mentioned are making a profit out of my rental, no wonder it could not have been much cheaper. The car ran well except for a slow puncture in the drivers side rear tyre which I had to top up ith air every 2 days. Apart from that the rental was uneventful. But you have to get over your identity crisis and communicate with clients, and get the basics right! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CRAIG - 28 October 2018
" Great to book through. Simple. Time will tell if I am supported with the additional charges that were made without my knowledge... "
" Given no opportunity to check the car before signing for the keys. Guy said he couldn't leave his booth and that we couldn't get the keys without signing the document to say we'd checked it!? The check done by the Rental company did not highlight any issues on the car and in the dark of the car park it was difficult to challenge this. However there were many old scratches and marks which should have been noted. Also petrol was only 3/4 full but I did not spot this until leaving the car park. On return I showed the person a photo of the fuel from the day we picked it up but they said we'd be charged as I returned it 3/4 full. Hard sell as ever by the counter staff for every conceivable upgrade. Including telling me the toll charge thing was essential or we'd be charged $25 for every toll. Luckily I've been to Orlando a few times to know this isn't true and you just pay cash. Also told us our car was too small and that we should upgrade when it was clearly suitable for us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by IZZY - 28 October 2018
" Auto-Europe are great. Always lowest prices and good range of hire companies. Smooth process too. If you could get someone from europcar/advantage to contact me that would be brill. "
" Lied to by counter agent. Said I HAD to purchase the toll payment add on as I was driving to LA and the tolls did not accept cash. Turns out I didn't pass a single toll for my whole 5 days. I would like someone to contact me for resolution. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by PAULINE - 27 October 2018
" Staff are very good but the drop off in San Francisco is an absolute nightmare. your website for San Fransisco is not clear and very missleading "
" Car was good and all O.K at pick up Drop off is a nightmare and needs to be made clear on your website which is extremely misleading for drop off in San Francisco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RAYMOND - 27 October 2018
" All good. No problems at all. "
" All very simple. Transport provided from airport and back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GURMEET - 27 October 2018
" Overall service ok. "
" First vehicle assigned was dirty and smelt of smoke/weed. Replacement vehicle was ok. Upon return, was charged for fuel while we clearly stated that we did not warn that option. It took counter staff almost half hour to remove this from the invoice. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by PAUL - 27 October 2018
" Everything was fine. But we prepaid the car and have appeared to ahve been charged again once we returned the car??? Still waiting for a reply to email we sent. "
" Everything was fine. But we prepaid the car and have appeared to ahve been charged again once we returned the car??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDY - 27 October 2018
" Would definitely go with this company again "
" Very pleased with this rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DOMINIC - 26 October 2018
" I written everything in the box above "
" The pushy staff in Orlando forced extra costs what is not what I was quoted(nothing about tolls?).no person from advantage came and checked around the car .When we got to the villa we noticed a dent and scratches this was not on the paperwork,very unprofessional worsted car hire I have ever had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MARIA PILAR - 26 October 2018
" The whole experience was very good. However the pick up was a bit of a nightmare since we were queuing for 2 hours, only two members of the staff working in the office and we were really tired after a 11 hours journey "
" The whole experience was very good. However the pick up was a bit of a nightmare since we were queuing for 2 hours, only two members of the staff working in the office and we were really tired after a long journey "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALEXANDER - 25 October 2018
" we were happy with price and service but really unhappy with the car "
" the car we were given was dirty and smelly . the wheel trims were missing off 2 wheels and 1 tyre had low pressure so we had to take it to the petrol station to put air in .there was no screen wash in the wipers .the car was scratched in several places and the bumper was damaged "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by KEVIN - 25 October 2018
" Have already recommended them to friends "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ROBERT - 24 October 2018
" the worst car/staff I have ever at to deal with when hiring a car in USA, I do have pictures of the car "
" let me say I do not direct these comments at europcar, but at the hire company in USA, the car was not of the stand or type i booked, i do not class a Jeep Renegade a mid SUV, it was dirty and unclean and over 20000 miles on clock some tires just legal, when i complained, i was told its all there have and its dusty out there and all the time asking me to take out extras, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GAVIN - 24 October 2018
" N/a "
" Good value and generally straight forward arrangements. Although car proved reliable it had had more hits than the Beatles, none of which were precoated by the provider and many of which only became apparent after the car dried out after a pure delivery wash. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by DAVID - 24 October 2018
" the operation is efficient and effective and, I believe, good value for money "
" Very helpful and friendly staff and a very comfortable vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by DENNIS - 24 October 2018
" Don't like having a car full of ants!!! "
" Car provided was great but only after getting on to the Interstate did we realise it was full of ants in the front passenger seat. Mi wife got several bites which irritated for several days. I sprayed under all mats to try to solve the problem. Our destination was too far away to return the car and complain and at drop off, the agent was so efficient we forgot to complain. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JAMES - 23 October 2018
" Very Satisfied "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 22 October 2018
" Great value for money. Hassle free car rental in the US with no Insurance shortfall nightmares. Great job guys - keep up the good work. "
" Great value for money. Hassle free car rental in the US with no Insurance shortfall nightmares. Great job guys - keep up the good work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by DAVID - 22 October 2018
" after picking up my rental and checking the tyres pressures on the way out of the airport I noticed the back left had 10 pounds more air than the rest .When I pulled over and checked! there was a large screw embedded near to the wall of the tyre.Which explains the reason why had to buy a new tyre costing over $80 I work in the auto business and have rented car's from you for the last 4 years and I find this very disappointing "
" Counter staff not very helpful When on holiday you would expect to see some one with a happy face not a positive start after a 9 hour flight felt under pressure to purchase roadside recovery "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DUNCAN - 22 October 2018
" Yes, it was OK, but the supplier of the car was not Auto Europe or Europcar, so i was dealing with the agent of the agent with whom I'd made the arrangement. Felt a bit "third hand" "
" All was fine until the day before we were due to hand the car back when the engine warning light came on. Did not feel I could use the car all day since I did not want to jeopardise the smooth return to the airport the next day. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by COLIN - 22 October 2018
" see above "
" car provided had unbearable noise above 40 mph. although the car was swapped without query, I lost half day returning it and receved no apology..some compesation would have been nice!! I was unable to refuel the car at end of rental as no filling station on the route..I was happy to pay advantage to refuel..but was surprised and not happy to be charged almost 4 times the rate for fuel..ie I was charged $108 dollars for 9 gallons, when It would have cost less than $30 dollars..there was no chance to query this as charged to my credi card afterwards "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by PATRICK - 22 October 2018
" Stated all above. Advantage showed be reviewed by you as agent to have on your list. "
" advantage car hire worst we ever used No car avail after 11 hour flight Staff tried to load extras even though agreement showed included. Car dirty,staff rude "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by BRIAN - 21 October 2018
" car was OK bigger than I expected, MPG not so good , maintenance message appeared 3/4 days into our travel which made me anxious "
" took a while to be seen to when one of the staff left when people were arriving. Did not seem intrested about the state of the car or if it was clean enough scratches /dents etc "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DAVID - 20 October 2018
" Will certainly look around and consider other customer reviews in future and will share my experience on other review websites "
" Queued for an hour in stifling heat when collecting the vehicle at Los Angeles "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by COLIN - 20 October 2018
" There were two distinct problems with the agency that Europcar uses at Miami Airport, Advantage Rent a Car. Book in. After the normal high-pressure selling of options, that I did not need, you are required to go through the disclaimers using a minuscule terminal at the desk. This has a very small screen with even smaller font size, meaning it is impossible to know what you are actually signing away, additionally you have to scroll through each section which was not working correctly so the agent had to scroll it through for you. He was also less-than-helpful, at best, during this process. I had absolutely no idea what I was signing away! The customers in front of me had exactly the same problems. Driving. Whilst I had the car I checked if it had a spare wheel. The handbook said the model was supplied with either a space-saver spare wheel, or a repair kit with compressor. This car had neither, making our travel quite stressful as we spent a lot of time on freeways. When I returned the car and discussed this with the Advantage agent she said they take all the gear out of all their cars, adding that if you have any tyre problem you have to call them out, with possible exorbitant call out fees! For these two reasons I have to downgrade the Europcar rating. I have not had similar problems with other Rental companies through Europcar bookings in the past. I suggest Europcar re-assess the suitability of Advantage as one of their agency organisations. "
" My dealings with Europecar were fine, as they have been in previous bookings. My problems were with the agency that Europcar uses at Miami Airport, Advantage Rent a Car. This has caused my to down rate the overall ratings. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by EDMUND - 19 October 2018
" Auto Europe found me the best price of all the price comparison sites I used, and I appreciated the fact that there were no hidden extras (apart from the additional breakdown cover). However, it was not obvious that the pickup location was off the airport site. "
" Car pick up went very well, initially. They explained the toll package and having checked my intended travel, advised that I should not take it, and pay the toll on line instead, which was in fact the right decision. I declined the additional breakdown cover, but discovered when I returned the car at my destination that it had in fact been added, and I was to be charged circa $200, which if I didn't agree to sign off, I would incur further daily charges until I agreed. I held my ground, and eventually the charge was cancelled. I also discovered after picking up the car that all 4 tyres were under inflated. Overall, not a good experience but it was sorted out in the end. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by STANLEY - 18 October 2018
" Felt the rental was good value and the car was a very recent model. "
" Shuttle bus took a very long time to arrive. Model was different to that expected, but of similar size. There seemed to be very few cars in the lot, which was a bit worrying. Counter staff were hopeless, very slow and didn't seem to know what they were doing. Tried to sell us expensive and completely unnecessary extras. Drop-off was more efficient, though we had to wait quite a while for shuttle bus. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - 18 October 2018
" Unhappy with the collection and drop off. Although I filled the tank and had a receipt, I was charged an $8 dollar refuel fee because the needle was not showing as full (although I had filled the tank a few miles from the airport and had the receipt) "
" It was not Europcar at Orlando another partner "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by LESLIE - 18 October 2018
" The car worked and operated perfectly. As I said previously, the extra charges for GPS were extortionate and should be scrapped, after all most new cars come with GPS as standard fitting. "
" The car performance was excellent. I would use Europcar again both in the USA and in Europe. That said, there were a couple of negative issues. The car was not waiting for me when I arrived and I had to wait around 40 minutes for it. The car when it came was clean on the inside but the windows were streaky inside and out. Also, I feel that the operation of the car could have been demonstrated to some degree, there were NO instructions given. I do feel your extra charge for GPS is extortionate and ought to come free with the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 17 October 2018
" Would recommend this company and would use again. "
" Excellent speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CAROLINE - 16 October 2018
" I was shocked at the ferocity of the agent at Advantage who was extremely agressive and positively wore my judgement down with horror stories of various sorts which influenced the decisions I made on collection of the car. I was persuaded to get the E-Z pass which I found expensive (especially as we hardely came across a toll road contrary to the advice) and was all the more upset to find my son had been offered one from Budget cars for about half the price. On returning it, it was extremely quick and I only noticed later I was charged for the concession fee and state tax, both of which are stipulated to be included in the contract. I felt needlessly hassled. I did not enjoy that but the car was excellent. These comments apply to Advantage rental cars "
" I was shocked at the ferocity of the agent at Advantage who was extremely agressive and positively wore my judgement down with horror stories of various sorts which influenced the decisions I made on collection of the car. I was persuaded to get the E-Z pass which I found expensive (especially as we hardely came across a toll road contrary to the advice) and was all the more upset to find my son had been offered one from Budget cars for about half the price. On returning it, it was extremely quick and I only noticed later I was charged for the concession fee and state tax, both of which are stipulated to be included in the contract. I felt needlessly hassled. I did not enjoy that but the car was excellent. These comments apply to Advantage rental cars "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWARK NJ, US - Reviewed by YVONNE - 16 October 2018
" Bloody awful "
" You will shortly be receiving a letter of complaint. Months ago we booked a Ford Mustang Convertible for my bucket list dream trip of driving a Ford Mustang Convertible across New England. You confirmed that a Mustang Convertible or similar will be available to collect from your partners at Newark Airport, Advantage Rental Car. When we arrived after a very long journey to collect the vehicle we were informed by Advantage that they had never rented out Mustangs, Mustang Convertibles or any Convertible. In fact they added that they had been advising you of this for months. Needless to say this came as a bitter blow after you sent confirmation that we were guaranteed a Convertible. All that Advantage had for us was a people carrier. Over the following hours, which turned into days I had been emailing you and also even phoned you where you put me on hold (the bill for this call was £50.00 of which I have a. Itemised statement). We told you that we were travelling to Boston seven days into our tour, and you informed us that you were in communication with Advantage at Boston Airport to arrange for us to swap to a more suitable vehicle. We spent half a day getting to the airport and when we got there, guess what. No suitable car was available and we were stuck with the people carrier. You advertise that your customer service is great. It is not great, in fact it does not even get to the level of mediocre. You spoilt the trip and as I'll Health means that I will not be able to travel to the USA again, you spoilt my bucket list. Have I finished yet? No, to make matter even worse, if that were possible, Advantage charged us an extra £1,600 on top of what we paid. Please expect to hear further from me on this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by BARRIE - 14 October 2018
" Very satisfied "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RALPH - 14 October 2018
" E-ZPass problems with rental companies in the US seems to be a known problem (accusations of rip-off as price/value is exploitative). Usually very happy with Auto Europe but would have expected them to advise how to approach this better. "
" Actual rental compoany at Boston was Advcantage not Europcar. First car offered had unrepaired crash damage and has to be replaced. Personnel stated "you should not have been given this car". 2nd car was fine. Counter personnel did not explain E-ZPass options, just said "you have to have it or only drive backroads" which is incorrect. Felt being cheated. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by RICHARD - 14 October 2018
" See above "
" Car smaller than what I would consider "standard" (unable to fit both bags in boot) No windscreen washer liquid in car on pick up Car not hugely clean on pick up Slightly rude on drop off regarding where I had parked the car "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by JOSEPH - 14 October 2018
" Functional but not recommended "
" Crappy car smelling of smoke with visible damage on every exterior panel. Mileage was 40000 which is not expected from a rental vehicle. Staff were efficient albeit rather uninterested. The Company was ADVANTAGE and not Europcar. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by GURMEET - 13 October 2018
" They may not be interested in taking a vehicle far from the airport of that have lots of luggage. "
" Good but more clarity is needed on shuttle service so people can anticipate waiting a little while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by IAN - 13 October 2018
" Car was great "
" Was not aware that the pick-up location was off site which added a lot of time to the pick-up. The counter staff were more concerned with up-selling additional unecessary products than making the experience seamless and quick. I would not use advantage again "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SUSAN - 12 October 2018
" Good car, reasonable rates but location not ideal "
" Long wait to collect car and not very convenient location as not at airport "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by DERRICK JOSEPH - 12 October 2018
" Missold "
" I have a case pending "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by CHRISTOPHER - 12 October 2018
" See above. "
" Paid for 5 day Ezypass. Got to first toll and it did not work. Later discovered that the box/ cartridge had not been fitted into the slide out compartment. This should have been checked prior to handing over the car. Had to go through more tolls and this caused further hassle. All this was reported to Advantage customer services in the US at the time. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SUSAN - 11 October 2018
" The car was in relatively poor condition for a new car and paperwork initially issued didn't reflect this condition. "
" Experience of company was fine but car was in poor state in terms of cleanliness, scratches and bashes. I pointed this out on arrival but it didn't seem a big deal to the counter desk staff in parking lot. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by MEHMET - 11 October 2018
" I wish we didn't get a pretty ugly smelly car. "
" Forcing me to meet ez-pass device was not cool since I would need that only for 2 days of my overall 7 day rental. Rental car was smelling very very bad (like dry stuffs frogetten in it for 2 weeks) and the staff did open all the windows on purpose before picking up the car, all 4 windows were open for a while when we got the car. So we couldn't get the smell and understand. We figured out at the second day and it was too late and far to go and change the car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by MICHAEL - 11 October 2018
" Emailed to see whether I could drop car at John Wayne airport rather than LAX, had reply to say I could without incurring any additional charges, yet when I dropped car off, was charged $500. Complaint currently in progress - will wait to see what happens "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by RAYMOND - 11 October 2018
" See above "
" Car book was standard class and car provided was from economy. No standard class car offered. Washer fluid bottle was empty. Arrival process was slow. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by ALEX - 10 October 2018
" Advantage at Dulles were excellent, will use them again. "
" As always, using Europcar was a painless experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by PENNY - 10 October 2018
" Car was ok, it smelt of smoke and had had a very hard life with all the knocks and scratches, it also needed a service per the dashboard. "
" Advantage tried to upsell vehicle, managed to decline. Please include proper breakdown service in initial sale rather than having to upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ROBERT - 09 October 2018
" I always book through Auto Europe, never had a problem before. But will not use Advantage again. Poor condition and spec car. "
" I appreciate we only ever book the Basic Compact car class but Ive never had such a low spec car, this car not only didnt have remote locking it only had manual locking, you had to do each door individually which was a pain, and manual windows. It had 49,600 miles on the clock, by far the highest Ive seen in a rental. The dashboard had a loud rattle, the boot rubber seal was hanging off so my luggage got wet, the rear window gradually opened itself and there was only half a tank of fuel in it so I had to take it back and wait. There was an old muffin wrapper in the footwell and so many scratches on the back it looked like it had literally been reversed through a hedge. Surprisingly it drove ok. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
HONOLULU, US - Reviewed by KEITH - 09 October 2018
" See minor problem above. "
" Only minor problem. There was a white substance which had been spilled on back seat by previos user but was not cleaned off before i picked it up. Not a problem as there was only two people using the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by ANDREW - 09 October 2018
" - "
" Car very old, bits missing, did not even have central locking. Other than that, rental was fine. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by JOHN - 08 October 2018
" Wish breakdown cover was included not as an extra "
" Wish breakdown cover was included not as an extra "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by THOMAS - 07 October 2018
" booking was simple "
" Never book Europcar in the US. In our case, the rental company advantage was and they simply charged extra insurance. I have repeatedly said that I do not need them. Nevertheless, I was charged at the end over $ 40 extra. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JUSTIN - 07 October 2018
" Always book with auto Europe, best prices always, and easy to make changes if needd "
" Very pushy with extras we didn't want or need, tried getting us to pay for an upgrade but gave us the upgraded car as that's the only one they had in, staff were unpleasent on drop off. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 07 October 2018
" Hvae used auto europe on numerous occasin & the only small problems we have had with the renters, were sorted without further hastle. Will continue to use them for future rentals plus they have been there or thereabouts the cheapest on all occasions. "
" Having read some horrendous reviews of Europcar, were very anxious about using then. In fact had I read them within the cancellation window, would have cancelled & rebooked with another provider. The pick up process was stressful with us having to fill in a sheet with all defects listed. Also took pics of every scrape, dent & scuff. Tried not to let the stress of this affect our hire & vacation. BUT the return process was good, no phantom charges as were described in reviews. Transfer back to airport seamless with the driver being more than helpful. Again took loads of pics of the car upon return. On booking I thought the depot was on airport so was disappointed as having to travel on the skytrain to the rental car area only to find we had, with all our luggage, take a shuttle with a 20min trip to the depot to sign for & pick up our car. The car could have been cleaner, especially on the inside where some rubbish & hairs stuck to seat backs from the last renter were present. The pick up driver was more interested in her phone than helping us, so as 60year olds we had to handle, without assistance, our luggage both in & out of the bus whilst the driver was enthralled in her phone. The return driver was just the opposite, lifting luggage from our car onto & off the bus & offered even to find & place our luggage on a trolley. Saying all this I will avoid Europcar in future "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by ALISTAIR - 06 October 2018
" wholly dissatisfied and disapointing start to our 2 week stay in Chicago/Michigan "
" on collecting vehicle, agent automatically included all additional insurances without discussion and when challenged indicated that whilst he could remove these options, I would have `no insurance' and any damage etc would be my responsibility. Whilst I indicated that I did not beleive this to be the case, I did not want the responsibility of `no insurance' and reluctantly signed the greatly increased cost contract. After completeing the contract, another US customer who had witnessed the discussion, confirmed that I would have basic insurance but at this stage we were under time pressures to get on the road to our destination. I emailed Advantage to indicate my dissatisfaction with their agent lying/scamming me into the additional optional insurance extras and that I would not use Advantage again and would also ensure friends/colleagues were aware of the `scam' being used. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ANTHONY - 06 October 2018
" Not enough depots to change car on our journey. "
" Staff surly and unhelpful especially after a long flight and long customs delay. Car had existing minor damage which was not recorded. Tyres were close to illegal. Service mileage indicator was on when car picked up-staff said had forgotten to reset it. No luggage bay cover. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by SIMON - 05 October 2018
" Great "
" Just a great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 05 October 2018
" Car had a some damage to sill and a few scrapes on body work and a kerbed alloy wheel but these were identified by me and noted by Advantage prior to taking the vehicle. Looks like tyre pressures were not checked prior to rental as I had a TPMS warning at 26psi on one tyre and after re-inflating it, stayed up to pressure so it wasn't a slow puncture. "
" Overall, a good experience. But a bit confusing over insurance coverage as car was provided by Advantage but had to sign to say that i did not want a certain coverage but i was already covered by Europcar and would need to deal with them if i had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MIKKO - 05 October 2018
" siper service "
" Super service at the counter in LA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by SUSAN - 04 October 2018
" I wanted a car rental at the airport and there was nothing in the booking to indicate this was not the case. Nothing to say I had to get a bus. This was ok for me as I was being met but someone else may be very confused. Rental actually handled by Advantage Rental - again nothing to say this on booking. Better to communicate to customers that a bus ride was required to a car rental about a mile away and car was actually at an Advantage site not a EuropeCar site (only a tiny logo inside the office, not at gate or in parking lot). Arriving at Salt Lake City Airport late at night or just in the dark means that customers could be very upset by this mis-information. "
" Once I had found the agent (Advantage) all was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PETER - 04 October 2018
" The staff at the checkout were dealing with several customers at the same time and not giving any clear information. There was no attempt to provide good customer service. "
" The car was booked for 3.30 collection and was not available until 5.30. There was a wheel bearing that was in need of repair and the hand break was faulty. I sent an email advising of these problems, asking for an acknowledgement, but nothing received. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by DREW - 03 October 2018
" FIRST TIME IN USA WITH EUROPCAR , NOT GOOD . YEARS AGO HAD DEALT WITH EUROPCAR AT MALAGA AND IT WAS VERY GOOD EXPERIENCE "
" PICK UP OF VEHICLE WAS A DISASTER . FROM THE TIME GETTING IN THE BUS PICK UP QUE TO DRIVING OUT THE CAR RENTAL WAS 2 HOUR 8 MINUTES . WE HAD TO WAIT ON THE THIRD MINI BUS TO ARRIVE AT PICK UP AFTER TRAVELLING FOR NEARLY 16 HOURS IT IS NOT WHAT YOU WANT. THE TWO LADIES AT THE COUNTER WERE BRILLIANT BUT WERE ACCEPTING RETURNING VEHICLES AS WELL AS SENDING THEM OUT AS THERE WAS NOBODY ELSE . IT WAS NOT THE LADIES FAULT IT WAS SHAMBLES "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JACK - 02 October 2018
" Utterly abysmal, borderline disgraceful. "
" An abysmal experience - the worst customer service I experienced on my trip across the US. A few "highlights" 1. At no point was I made aware that my booking wasn't actually with Europcar but with local company "Advantage" 2. Wasn't made aware that car rental was 20 minutes off terminal 3. Over 1 hr wait in line at rental counter for no apparent reason - there were approx 4 customers in front of me. A quick google search of Advantage brings up this same experience time and time again. 4. No apologies from staff for the wait, abysmal customer service and attitude. One example - laughing at a foreign customer who asked them to repeat something as he didn't quite hear the English first time. 5. Being incorrectly charged 176 USD refuelling fee after bringing back the car with a full tank, a receipt of the fuel purchase and confirming with the clerk who examined the vehicle that everything was settled with no fee. 6. Having to spend 30 minutes on the phone to Europcar customer service to have the above reversed. 7. Incurring a foreign transaction fee from my credit card company for the above. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JOHN - 02 October 2018
" Not a good enough experience to make me automatically re-order for the trip to Las Vegas in December but I will get a quote for comparison just the same. "
" As usual with Hire Car Companies, expected a Hyundai Sonata and got a Toyota Camry. Generator warning kept coming on, Cigarette Lighter point was inoperative for my Sat Nav. Lucky there was an alternative point in the mid storage pod. front L/H (Offside) wheel bearing was extremely noisy on the run to Detroit, got fairly worrying and was reported back when car returned. Other than those niggly points the car was OK. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by VINCENZO - 02 October 2018
" Based on the above I feel that I have not received value for money on my rental although I'm not certain if this relects service levels provided at all rental locations . "
" Very long wait when collecting vehicle and then told that they did not have the vehicle type that I had paid for. Was then offered a very large SUV with an extremely large and uneconomical engine which I reluctantly took at an extra charge only to discover that it was full of scratches and dents ' when dropping it off I was then asked if I had scratched the car . Not very happy with any of the above . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GERALD - 02 October 2018
" good all round "
" a very good car and exceptional service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICHOLAS - 01 October 2018
" Quick easy booking service no problems. Fair price for a well know car rental company. "
" When collecting the car the counter staff was very slow and a draw out process. The interior of the car was extremely dirty and the roof lining was covered in soda spillage. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by CUAN - 30 September 2018
" Picked up car in New York. Exactly what we asked for, a RAV4 mid sized SUV. Drove around New England and dropped car at Boston. Rental staff were very helpful. Altogether a good experience "
" All good, hassle free and god rental price. Very happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by GEORGE - 30 September 2018
" See 3 "
" Nice car, very clean, best price I could find at the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by JULIAN - 29 September 2018
" The price comparisons offered by AutoEurope do not show the cost of the toll pass or even mention it in the notes. Since different companies handle this cost differently it is not possible to compare the total cost of different rental companies. Unfortunately your site is therefore not useful. "
" To get an EZ Pass to go on toll roads, the local agent (Advantage Rent-a-Car) charged $17 per day including taxes. This is very high and different to other companies who pass on the charges as they occur. Note that many toll roads in Houston do not have a cash option, "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by STEPHEN - 29 September 2018
" Awful reception experience, staff were only interested in getting as much extra money from me as they could, by mis-selling; it was the opposite of customer service "
" See my complaint to your uk people- counter staff said the car I'd booked wasn't available, offered me a smaller luggage space car,and insisted on charging me for an upgrade when I refused it, also mis-sold me roadside cover, not advising me that I already had some on the contract, the car had substantial air loss from the rear tyres, which I had to top up every couple of days, there was a mouldy takeaway meal under the passenger seat...! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by THOMAS - 28 September 2018
" Smoothest transaction ever. Customer service excellent. "
" After using several hire firms in the past with mixed results Europcar was easily the smoothest with fantastic customer service. No upselling on arrival we will definitely be using them for all future trips "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by SALLY - 28 September 2018
" Watch out for hidden extras and persistent sales staff. "
" Customer Service representative tried to sell us toll passes for Orlando and stated that they were required, however this is not the case. You can travel around the whole of Florida without using toll roads. They said that car we were having, a Kia Soul, would not take our suitcases and they wanted us to upgrade for an additional $700.00. I declined and the suitcases fitted perfectly. I was disappointed that vehicle recovery was not included in the overall cost of the hire agreement. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by HUGO - 28 September 2018
" Very good experience and helped us out a lot when we were in trouble. I will definitely use you again! "
" We had a accident just after we left. They replaced the car quickly and without charge. Staff was very nice and friendly. Top business! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANDREW - 28 September 2018
" Returned home to find a charge of£52 on my credit card no explanation contacted auto Europe to be told it could be between 3 to 6 weeks before a reply "
" Returned home to find a charge of£52 on my credit card no explanation contacted auto Europe to be told it could be between 3 to 6 weeks before a reply "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by MARK - 26 September 2018
" As above "
" The car was absolutely filthy when I collected it, I could hardly see out of the windscreen. I should have complained at the time but after travelling for nearly 24 hours I didn't have the will. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by CHRISTOPHER - 25 September 2018
" Would use again if price is right "
" Quick at the rental desk but information on where to find the car in the car park needs to be more precise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RAJIV - 24 September 2018
" Happy with service "
" Happy with service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 24 September 2018
" Value for money. "
" Confusion at the desk about breakdown cover. Eventually paid a supplement as I wasn't toatally clear what was included in the Auto Europe booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LUIS - 24 September 2018
" Advantage shuttle fail to pick me up at the San Francisco airport along with another client of yours. The next day when I picked up the car not even a sorry, compensation or excuse was presented. The vehicle was full of scratches and dents. "
" Advantage shuttle fail to pick me up at the San Francisco airport along with another client of yours. The next day when I picked up the car not even a sorry, compensation or excuse was presented. The vehicle was full of scratches and dents. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DENVER, US - Reviewed by ISMAIL - 23 September 2018
" See above. "
" Everything was excellent with the exception of the long waiting line at the counter hall in Denver. The number of the counters and the staff is far from beeing sufficient. I had to wait more than 1,5 hours to get my car. As I returned my car, the queue of people waiting to get their cars was aqually long. Please improve the service capacity, in other respects leave everything as it is. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by WILLIAM - 23 September 2018
" Car provided with over inflated tires presumably to hide a slow puncture. Not providing a second key is ridiculous. "
" Car provided with over inflated tires presumably to hide a slow puncture. Not providing a second key is ridiculous. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by CHRIS - 23 September 2018
" Initial rental process was simple to do , and cheap - and when I changed my drop off point,that was very easy as well. Honestly quite impressed "
" Initial rental process was simple to do , and cheap - and when I changed my drop off point,that was very easy as well. Honestly quite impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JONATHAN - 23 September 2018
" It was quite smooth overall. The paperwork I had did not explain what desk to go to. "
" Car had a bit of damage on already. It was quite a wait to pick up the car and I was told it was 16 dollars a day to hire sat nav but when I have got the bill it is an extra 28 dollars. Apart from that everything was ok. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by DAVID - 23 September 2018
" Car was damaged during a flash flood. Took 14 hors to replace and necessitate £100 in telehone call to the agents offices an overnight hotel stayand loss of one days rental. For which I recieved a refund of 1 days rental only. Not acceptable. "
" Reception staff did not explain the $200 charge for automated toll charges at collection. Hence a cost $200 for a toll charge of $5.00. When queried at drop off was told there would be $175 administration charge for the removal of he automated pass. Not acceptable practice. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by JAMES - 23 September 2018
" was a 'No Show' due to delays and the guy at the Advantage desk said that there was no car for me and that Europcar would refund my money minus $50. Talk about blood from a stone. I am in touch with my bank to get my money back from you plus I'll be speaking to my solicitor. "
" I was a 'No Show' due to delays and the guy at the Advantage desk said that there was no car for me and that Europcar would refund my money minus $50. Talk about blood from a stone. I am in touch with my bank to get my money back from you plus I'll be speaking to my solicitor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DENVER, US - Reviewed by STEVEN - 21 September 2018
" Compared to other organisations that offer the same service as you, I always check the prices on your website because there should not be any additions when you give the car back. Although I had to argue on this occasion that is unusual as previously it has been a simple enough case of handing the key back and when you are on your way home that is all you want to do. Last year I did not use your service (attracted by much cheaper prices but when I got stung with all sorts of charges when the vehicle was returned, I learned my lesson and always look for an inclusive cost. I also like the clear way you present what is insured and what is not - makes comparison real easy and you will be my number one place to look for future hires. "
" Arrived at offices at 18:05. Offices run by Advantage but they did have a small Europcar emblem in the corner. Told by them they were giving me a free upgrade (we asked for saloon they offered SUV). Completed paperwork and went to vehicle to find a massive crack in the passenger side of windscreen and no parcel shelf in the rear (we were traveling a lot and all our possessions would be on show). Returned to desk and they changed vehicle (to Huyundai Tucson and no parcel shelf). returned and queued for third time and they said I could have a Toyota (turned out to be a 7 seater and no parcel shelf). Returned to desk and queued 4th time but demanded a sedan (saloon) as we had ordered. Finally got a Chevrolet Malibu and left the place at 19:58 and it was completely dark. If they had been able to give us this car in the very beginning then my first drive on Denver roads would not have been in pitch black and as rush hour was receding. Not impressed. On the return of the car they had charged for fueling ($47) and a roll toll pass ($179) for the whole 18 days. Argued with manager that the car was returned full and we only used Denver roads for 3 of the 18. In the end they agreed to waiver these costs and I lost an hour of my time and 90 pence in exchange rate fluctuations. I appreciate these maybe small things but when you have been awake and traveling for over 24 hours it does not leave you with a good impression. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by ALAN - 21 September 2018
" I contacted your company prior to holiday to confirm I had paid for everything required prior to pick up including sat nav. When I picked up had to pay more and never got sat nav unless I paid lots more. Very unhappy with manager. Then service light came on 100 miles into holiday. Also not told about Tolls and car. "
" I contacted your company prior to holiday to confirm I had paid for everything required prior to pick up including sat nav. When I picked up had to pay more and never got sat nav unless I paid lots more. Very unhappy with manager. Then service light came on 100 miles into holiday. Also not told about Tolls and car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by PAUL - 21 September 2018
" All the desk was interested in up grading Car nothing else !! Disappointed "
" Landed after 9 hour flight and was tired But the salesman at desk was very pushy On up grading very intimidating especially After long flight !! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GRZEGORZ - 21 September 2018
" All. Good "
" All. Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by KEITH - 21 September 2018
" As above "
" We were told that we would need an EZ Pass for the roads but you do not if you choose not to use the EZ permit lanes.....this was an unnecessary cost to us !!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by ALLAN - 21 September 2018
" Easy pick up and drop off, car very reliable, overall an excellent experience! "
" Hassle free car hire at an excellent price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by COLIN - 19 September 2018
" As the issues we had are with the car hire company we did arrange the car hire through Autoeurope so felt they should deal with the issues. Everybody we spoke to about Advantage told us they were in satisfied with their service and would not use them again. Original quote is cheap but you end up paying more than the larger reputable companies like Hertz or Avis. "
" My experience of the car hire was not a very good. When picking up the car we were told that the car we had booked was not available but not to worry as they would supply me with another car upgrade for 25 dollars. As we we very tired and it was late we agreed. We were also advised to take out a toll fee payment of 10 dollars a day as there was toll roads everywhere on colarado and that every time we entered one we would be charged 25 dollars plus an admin fee. We asked if this was really necessary and they strongly advised that it was. When we went out to collect the car and reading through the contract, the 25 dollars for the car upgrade was in fact 25 dollars per day so an extra charge of 400 dollars. We immediately went back to the desk and told them that we did not want this upgrade as they never explained it was per day. I started to become suspicious and asked again about the toll fee which they still advised to retain. They told us that they would therefore give us the original car, which was strange as they previously told us it was not available. The car was not intact the Nissan that we hired but a slightly larger saloon which we decided to keep as we just wanted to get to our hotel. On checking my account in the morning they had not reimbursed our account for the deposit for the first car and had taken a deposit of over 900 dollars for both cars. We phoned eutoeurope who told us that we would need to take it up with advantage ourselves an advised to go back to see them. We tried to phone Advantage and they would not answer the phone so we ended driving back to the Advantage office to sort it out. There was a massive queue and only two or three desks open so waited over two hours to see someone. We were then told that they would sort out the issue when we brought the car back. We wasted a whole morning of the first day of our holiday to try and resolve our issue. The car itself was fine and had no problems with it for the 16 day hire. When we got back home after the holiday, Advantage had taken reimbursed the deposit but had taken a fee of 200 dollars of our account with no breakdown of costs. This was the estimated amount on the initial contract which included local taxes, although the hire contract with auto Europe included all taxes and fees. I am now in the process of contacting customer services to sort this out. It would appear that Advantage quote a cheap price through autoeurope but make up their costs by selling you extras you just bony need. They have just estimated a charge and deducted it out of our account. All in all this was not a pleasant experience when on holiday and I would be reluctant to hire again through this system. We also discovered we there was only two toll lanes in Denver only with no other tolls in Colarado as we we told there was. We therefore feel we were conned into taking this toll fee out. We did use one toll simply as we had taken out the extra fee but we really didn't need to. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by FRANCES - 18 September 2018
" The deal I had from yourselves was very good, however your partner Advantage at New York JFK Airport is not so good. Their agent insisted that we must take the EZPass toll transponder at $25 per day (for 8 days) as we would not be able to pay cash an we would incur huge fines. However, when we were out on the road we could have paid cash (no more than $1 per toll) or avoided the couple of tolls which were by camera recognition. I hired a car from Dollar in Boston 2 years ago and the EZPass was $25 for the whole week! This cost, plus other handling fees they charged is outrageous, and doubled our car hire cost. As we had prepaid to you what we thought was the whole amount we could not walk away. To then find out that we have basically been lied to and charged over $200 extra is extremely disappointing. Also, we booked a Kia Sorento (or similar), but were given a GMC Acadia - for 2 people a 7 seater was excessive and used a lot more fuel, so cost more than we had budget for our road trip. Can you help/advise with this matter? "
" The deal I had from yourselves was very good, however your partner Advantage at New York JFK Airport is not so good. Their agent insisted that we must take the EZPass toll transponder at $25 per day (for 8 days) as we would not be able to pay cash an we would incur huge fines. However, when we were out on the road we could have paid cash (no more than $1 per toll) or avoided the couple of tolls which were by camera recognition. I hired a car from Dollar in Boston 2 years ago and the EZPass was $25 for the whole week! This cost, plus other handling fees they charged is outrageous, and doubled our car hire cost. As we had prepaid to you what we thought was the whole amount we could not walk away. To then find out that we have basically been lied to and charged over $200 extra is extremely disappointing. Also, we booked a Kia Sorento (or similar), but were given a GMC Acadia - for 2 people a 7 seater was excessive and used a lot more fuel, so cost more than we had budget for our road trip. Can you help/advise with this matter? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by YUNG MI - 18 September 2018
" I am not at all happy about having been sold items that I told the counter staff that I did not want. The car also had warning lights go off during my rental, and when I called the service center, I was told that I needed to return the car to Atlanta! Quite far from my location. Not happy at all with this rental. "
" Europcar was represented by Advantage Car Rental in Atlanta. Although I informed that I did not need extra insurance, and though they verbally told me they would not charge for extra insurance, they did! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by ROY - 18 September 2018
" car smelt of smoking "
" Car smelt very stong of smoking "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by PETER - 17 September 2018
" Dreadful - upsetting was surly and unhelpful .We just gave up as we were so tired without getting to the counte. An American lad in front of us said it was the worst customer service he'd ever seen,. He actually went to the counter and told them to stop upsetting and just give people the cars they hired. He then let us have his turn as we had been travelling for 23 hours. I complained to the supervisor in the queue that this was poor and she started ranting about getting the manager. She was advised to do as she wanted. I go t to another counter, and just gave up. Never been so angry before. Worst service ever. The supervisor just made things worse. Terrible. "
" Your partner at Las Vegas was dreadful. Slowest service Ive ever had. Two assistants spent 25 mins at least upselling insurance and bigger cars. We gave up waiting and got a taxi. Collected a VAN next day as as our size of car had gone. Told to bring it back next day for a car we booked. The only person who helped us was a chap called Damiean - On the Advantage desk. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DENVER, US - Reviewed by SHARON - 17 September 2018
" Everything was good apart from waiting to pick up car "
" Waiting nearly 3 hours to collect car after a 9 hour flight is NOT GOOD feel sorry for staff who were so polite and were working flat out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CHRISTIAN - 17 September 2018
" Everything about the Hire after a lengthy wait on 'pick up' was fine my only comment was that after 'filling' the car up on return they still charged my credit card £1.45 presumably for 'topping up' again. "
" Good to do business with, never had a problem "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JUNE - 16 September 2018
" Very efficient, reliable and easy car hire which I have used many times over the last 6 years. "
" Very fast and easy rental desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 16 September 2018
" Satisfied "
" Overall very happy with the level and ease of service. However the car was not very clean inside. There was no screenwash for the windscreen and one of the tyres really should have been changed as it had very little tread on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by NICHOLAS - 14 September 2018
" Please see above , I will see how you deal with this complaint "
" Booked a kia sorento but on arrival this car was not available only smaller suv and a people carrier. A large Toyoto 4 runner with a large dent and scratch down the side, and in poor condition I ended up with a Ford Mustang convertable but had to pay a large upgrade fee and was told it would be 238 dollars extra and that fuel was included and to bring it back empty. On return they charged me 57 Dollars for fuel even though I argued that they said it was included and a extra amount of taxes so after a concession of 25 dollars I paid an extra 337.64 dollars or 260.29 pounds over my original payment of approx £358.00 , I think that this was an excessive amount to pay extra when they did not have the car I wanted or a suitable alternative. I was not happy ! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by DEREK - 13 September 2018
" AUTO EUROPE are not at fault but Advantage was the company they placed me with and the two do not seem to work together "
" as advised to advantage to be told no insurance was operative on the vehicle was not as my paperwork from you stated but still was require to sign that I had been told there was none ! advantage will not be used by me again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by STEPHEN - 13 September 2018
" Worst hire car sign off I have ever had. All other companies get you to sign saying you declined extras. This one tricks you into signing up for them "
" Car hire company used was advantage who are 2nd tier and stitched me up on add ons I couldn't see on tiny touch screen. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JOHN - 13 September 2018
" As above "
" We have cancelled 3 future bookings. The car had over 40000 miles. The petrol tank was not full. One of the wing mirrors was broken and the car was well past its sell by date. The agent tried a lot of pressure to get me to purchase extras. I will never book with Advantage again "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by JOSEPH - 12 September 2018
" I booked a car for my visit to America, NJ. Bearing in mind this was my first time driving In the US and I also mentioned this to the staff, I wasn't given an option to opt in to a daily till charge for the EZ pass and now I have been told I'll be penalised and charged over $100 dollars penalty fare which I explained time and time again and the staff at Advantage/ Europcar literally laughed in my face and offered no help. Please do no use! "
" I booked a car for my visit to America, NJ. Bearing in mind this was my first time driving In the US and I also mentioned this to the staff, I wasn't given an option to opt in to a daily till charge for the EZ pass and now I have been told I'll be penalised and charged over $100 dollars penalty fare which I explained time and time again and the staff at Advantage/ Europcar literally laughed in my face and offered no help. Please do no use! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by FAYE - 11 September 2018
" Car was in good condition. "
" Being told lies in order to make an unnecessary sale is not on. Fortunately for me I didn't fall for it. Otherwise, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by PETER - 11 September 2018
" Do not hesitate to use "
" After a long flight the car hire people were very helpful. Made the whole experience very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by HEATHER - 11 September 2018
" This was the cheapest option by a long shot for a US car rental. "
" Everything went smoothly, there were no extra charges that were added on pick up (other than that we chose to add another driver on pick up). Advantage provided the car and we experienced no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JOHN - 10 September 2018
" As before "
" So pleasant to hire a car in the US without the confusing add-ons that has been my experience for the last 10 years. Well done Europcar "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MIROSLAV - 09 September 2018
" no comment "
" They use cheap trick to sell you the services which you do not need. In our case it was especially UIZ toll for about $60 . "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEPHEN - 05 September 2018
" Everything was great apart from the "hard sell" that occurs at the American side. I did decide to take roadside breakdown and was told that this would be £3.50 a day, which works out a total of £42. When I look at the bill it came to £70. I find it annoying that I was basically lied too, even though the money was comparatively small. "
" Everything was great apart from the "hard sell" that occurs at the American side. I did decide to take roadside breakdown and was told that this would be £3.50 a day, which works out a total of £42. When I look at the bill it came to £70. I find it annoying that I was basically lied too, even though the money was comparatively small. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by IAN - 05 September 2018
" Your side was excellent. "
" I had some trouble with cdw charge by Advantage in Las Vegas. All was sorted out and refund was given. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RAYMOND B - 05 September 2018
" did not say anything about rsp cover "
" had to pay an extra $88.39 rsp cover for towing for breakdown and roadside recovery. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHN - 05 September 2018
" My experience with Europcar has always been good, HOWEVER THE COMPANY SUPPLYING ON THIS OCCASION WAS VANTAGE---A TOTAL SHAMBLES. At the airport the pick up van driver said could we wait for 1.5 hours as the depot had no cars. We insisted being taken to the site and were told no cars. We had booked an SUV. After argument they offered a Subaru but turns out all rear parcel covers are removed from SUV's. We were not prepared to have uncovered luggage so more argument and we were offered a Camray which we took. Camray was OK but not what we ordered. Worst experience in 20 years with a car hire company. Recommend you drop Vantage from your offers. "
" My experience with Europcar has always been good, HOWEVER THE COMPANY SUPPLYING ON THIS OCCASION WAS VANTAGE---A TOTAL SHAMBLES. At the airport the pick up van driver said could we wait for 1.5 hours as the depot had no cars. We insisted being taken to the site and were told no cars. We had booked an SUV. After argument they offered a Subaru but turns out all rear parcel covers are removed from SUV's. We were not prepared to have uncovered luggage so more argument and we were offered a Camray which we took. Camray was OK but not what we ordered. Worst experience in 20 years with a car hire company. Recommend you drop Vantage from your offers. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by FREDERICK - 04 September 2018
" Ok not the best I ve had "
" Car was not cleaned, someone's prescription in consul along with other papers . No signage at pick up desk. Was handled by 3rd party not fun trying to find after 13 hrs of travel "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by PRASHANT - 04 September 2018
" Overall not a good experience "
" Additional charges were levied at the counter for additional driver, easy pass and taxes so had to pay an additional $600. This was not clear during the booking. Also had to wait for more than an hour to get the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEWARK NJ, US - Reviewed by ABAYOMI DAVID - 03 September 2018
" Very bad experience book a car from this website and after talking my money and asked for all documents to verify my identity . Then came back to me saying they they don't have a car. And still not returning my money back instantly . What a useless website "
" Very bad experience book a car from this website and after talking my money and asked for all documents to verify my identity . Then came back to me saying they they don't have a car. And still not returning my money back instantly . What a useless website "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SANJAY - 01 September 2018
" Car should have been cleaned inside. "
" Car was not cleaned inside and had a bag of clothing in it which I gave to your staff. The car clearly had not been checked to belonging and cleanliness. Did not feel that car was similar to a Toyota rav4, which is what I booked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NASHVILLE, US - Reviewed by DENISE - 31 August 2018
" Very helpful staff. Car was as expected - Easy paperwork and drive off. "
" Very helpful staff. Car was as expected - Easy paperwork and drive off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHARLES - 31 August 2018
" Our experience with Auto Europe has been largely positive and a colleague dealt with my issue when I called. "
" The service provider was Advantage, not Europcar as stated on our contract. There was a long line at the counter, the lady who staffed it was unfriendly. She did not inform that the model we had reserved was unavailable and we only found out at the parking garage. There was a long wait to receive the correct type and we were not updated about progress and spoken to in a rude manner. We also felt we were misinformed about the very high charge for the EZ pass. Overall a very unpleasant experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by DUAINE - 29 August 2018
" Use Auto Europe for all our trips to the USA, get a good price and with the extra free cover and 0 excess its a good deal. "
" I was a bit concerned after reading various reviews that didn't give a good impression of Europcar but after reading others that didn't have any issues and it was a good price I decided to take a chance. We didn't have any issues, caught the shuttle at LAX with no problems, 10 minutes to the car centre, I was dealt with promptly at the desk with no hard sell for other extras and then out to the car and on our way within 5 minutes of arriving. Car was of the right class and had no problems with it during our 18 day rental. Return was also quick and straight forward, about 10 minutes from arriving at the car returns to getting on the shuttle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by CHRISTINE - 29 August 2018
" See above "
" I had to wait 2.5 hours for a prepaid reservation to collect the car after traveling for 14 hours to LA. When I finally got to the counter, there was only 1 car left in my class...and it was mediocre at best. As I had a 2 hour drive ahead of me and was exhausted from the trip and extended unecessary wait, I had to accept it. That notwithstanding, I was advised that my spouse could be easily added to the reservation when he landed 2 days later by stopping in skipping the line and passing his license to sign the forms. This of course was NOT the case. He was made to wait in a long line, again, and then told that he could not be added because I was not physically present (I was 2.5 hours away so that was not feasible). I was on the phone and could have easily provided the needed info to prove my consent. But no. You should know that other car companies would not have been so inflexible and contradictory. Most of them accept the spouse automatically0, some without even taking their license. I will NEVER use this at LAX again nor would I recommend them. Price was the only good thing about this reservation. But it was not worth it in the end. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHARLOTTE, US - Reviewed by CESARIO - 28 August 2018
" Same as above "
" Not necessarily Europcar fault but I am currently in a battle to get a refund of cost of a tank of fuel from Advantage cars as they charged me twice which they have acknowledged but are not responding to emails etc "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ROBERTO - 28 August 2018
" All very smooth except what mentioned above "
" the rental company was Advantage and it was awkward to find it under the name Europcar "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JULIAN - 28 August 2018
" Disappointing! "
" I'd assumed that Advantage were On Airport but when I got to the rental center I found I had to take a shuttle Off Airport. The car was of the size booked but was battered externally and unclean inside (only had been hoovered). Also, was due a service and maintenance warnings kept appearing. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SALT LAKE CITY, US - Reviewed by VICTORIA - 28 August 2018
" See above comments "
" Wasn't clear when I booked the car that the collection would be off-airport. Once I realised this at the airport the bus was very easy to get to the car hire. There was a very very long wait to collect the car. There weren't very many staff working on the desk (one for most of the time and occastionally two). I was upgraded to a larger car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by MICHAEL - 27 August 2018
" All went very well. There were no problems. "
" All went very well. There were no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by GEORGE - 26 August 2018
" As above "
" Car should have been checked better before hire. 'Maintenance required' was on for last 10 days of hire. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by EDWARD - 26 August 2018
" It was awful "
" Left waiting for an hour after being given a car that wasn't there The whole service was dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by GLENN - 24 August 2018
" Absolutely disgraceful. It appears that through autoeurope we booked a car through a car hire firm that doesn't exist. Awful, awful service. "
" Booked on line and selected europcar. Website stated register to get online check in and save time when picking up vehicle. I spent quite some time registering and giving all my details but I thought it will be worth it when I collect the car and don't need to get in any long queues. We arrived at rental car centre Las Vegas and there was NO EUROPCAR check in desk, we enquired and was told there wasn't EUROPCAR we needed to go to ADVANTAGE. Why wasn't I told this when booking. We found Advantage check in, I think it looked to be the smallest check in area with the longest queue. We asked where was the online check in machine and was told they do not do online check in you have to wait in the queue. They said we should have been informed of this when booking. We queued 45 minutes and then to make it worse we weren't given a choice of car. We visit Las Vegas every year and for many years used Alamo who do online check in and give a choice of car. I blame this poor service to Autoeurope, I booked Alamo with you last year and got great online booking service. I expected the same this year and was let down greatly. Absolutely awful CRAP service. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by BENEDICT - 24 August 2018
" You should RED FLAG if the car pickup time is close to the closing time of the rental location. That information is not prominent at the moment. I was 30 minutes late (flight delayed) and couldn't have my car. "
" I would advise not to use Europcar / Advantage at O'Hare because they close early, so you may be unable to get your car if your flight is delayed, as happened to me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by CHRISTOPHER - 24 August 2018
" Bad customer service "
" Only 1 person serving with queue growing, manager not helping. Massive delay collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALISON - 24 August 2018
" Our flight was delayed so we were unable to pick up the car until the next morning. The only car available was a mini van - much bigger then we booked. I will be very careful in future not to book an off airport provider "
" Europcar is OK for price. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by GARY - 22 August 2018
" I think a more established supplier would of presented a better and newer car. "
" Everything went well except the condition and cleanliness of the car it had over 40000 on the clock and needed a deep clean scratches everywhere other than that it did the job. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOSTON, US - Reviewed by STEVEN - 21 August 2018
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by ELLIOT - 21 August 2018
" Disappointing and annoying "
" Car was not as requested. Asked specifically for something which could transport 4 people + 4 cases. Car only fitted 2. Had to pay extra for a car that suited. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by ROSAL - 21 August 2018
" Overall good experience. Maybe I just caught it in a bad time, but it was just a bit slow when the car was returned and I was waiting for a bit for the shuttle to send me back to the airport. It would have been helpful if we have a schedule on shuttle departures after the car was returned so we can anticipate time to get back to the airport. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 21 August 2018
" Great UX throughout the booking process "
" I was coerced at the rental desk to pay for an EZ Pass for 15 days of my rental. I had clearly stated my travel intensions and know that I needed the pass for 3 days only or I could have paid for rental at the toll booths for most of the trip. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ALAN - 20 August 2018
" As above "
" The low rating for staff was counter staff in Boston only. The whole process from queuing to driving out took an hour in Boston and there was only one person in front of me in the queue. They also charged me $70 for an Ez pass. JFK was a perfect drop off with excellent staff. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARIA - 19 August 2018
" Good car, polite staff, BUT !!!! "
" Staff great, car great. I'd recommend to a friend but with one reservation and one that makes me think twice about using again. We used a toll road ! We tried to pay the toll as soon as we could on line. But of course Europcar simply won't let you do that, instead they pay it for you and then charge you a whooping $25 dollars for the privilege. Really ??? Three times what I'm due in tolls with the toll on top ??? Yeah yeah, it says that in the contract, yawn, yawn. It's an excessive charge, full stop, end of !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by SCOTT - 19 August 2018
" we have been ripped off "
" I have sent a note about this car hire. We booked this rental via yourselves thinking it was Europcar. On arrival at Denver it was 'Advantage Car Rental'. We had full insurance including tyres and windscreen cover. We were told there was nothing to pay as we had already paid it all. It took ages to collect our car on 28th July as the first 2 cars offered to us had problems and there were big queues. We were very concerned by the condition and would have gone elsewhere but as we had prepaid we didn't see we had much choice. The first car had a huge gash out the tyre. The 2nd car also had a big gash out the tyre and said it needed a service. I raised my concern with the team leader who said we didn't need to worry as we had full insurance and offered $50 compensation for our wait. I said I just wanted a safe car and he said we had full roadside assistance for free (his name was Syed). He said we didn't need to worry about a thing. On return with no problems, the person taking in the car said we would just get an email receipt. We have now been billed $200 and another $146.21. Please can you dispute these charges and we were told verbally there would be no charges at collection of the car. Syed may remember us as I was so worried about the condition of the cars. This is a terrible car hire company, they are trying to rip us off now having given us a very bad service in the first place. There are charges listed on the agreement but we already had prepaid these and there are often charges listed even though you have already paid them. They said very clearly there was nothing extra to pay. You should seriously consider not using this company, the cars were all in poor condition. I have a photo of the bad tyres and message saying check engine oil from one of the cars they tried to give us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by MOHAMED - 19 August 2018
" Still waiting final finial calculations please , I need to close the cAse "
" I didn't receive my receipt by e-mail "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LUKE - 18 August 2018
" We loved the car but felt we were ripped off by additional costs of breakdown cover and a full tank of fuel. Other deals we had seen included breakdown cover for not much extra cost. The drop off was quick and efficient and we appreciated the shuttle bus that collected us from the airport. "
" We loved the car but felt we were ripped off by additional costs of breakdown cover and a full tank of fuel. Other deals we had seen included breakdown cover for not much extra cost. The drop off was quick and efficient and we appreciated the shuttle bus that collected us from the airport. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ROBERT - 17 August 2018
" No issues at all. From the pick up to the drop off. "
" Excellent car at a very good price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by AMANDA - 17 August 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by LAWRENCE - 17 August 2018
" I didn't use Europcar???? "
" I didn't use Europcar???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHARLOTTE, US - Reviewed by DUNCAN - 15 August 2018
" good car, easy pick up and drop off. next time ill spend my money in an organisation where there is clarity about what I'm getting for the price! "
" paid for booster seat and GPS in advance but this didn't show when i collected the car. either there is a miscommunication in the advance booking forms or you deliberately deceive people that they are getting these items as part of the deal "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by JOHN - 14 August 2018
" Awful, see above. "
" The girl who dealt with me at the desk couldn't have cared less. 23.99 daily charge for E-Z Toll is extortionate. I pointed out a number of dints and scratches to a member of staff, he didn't seem to care. The cup holders in the back of the car were dirty. Estimated charges 254.79, actual charges 285.80, why is there a difference? why haven't I been informed about the difference. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by EDWARD - 13 August 2018
" It was fine "
" I believe the car given to me did not match the "mid-size" specification purchased. Also, the car clearly had not been checked very well as the tyre pressures were dangerously low upon collection and I had to correct this myself. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by RICHARD - 13 August 2018
" NA "
" No Europcar in USA, their partner/agent is Advantage and when compared to National they fall down on many apsects. Having traveled through Miami several times using other rental companies Advantage hit you with a considerable number of add on extras such as the Extortionate cost of the Florida road toll rental plus a whole bunch of upselling that is mirrored only by Dollar. By your road toll pass from the first service area on the expressway and save hundreds. The vehicle had the front bumper/fender detached from a previous accident, there was no screenwash to clean the screen (common at Miami) and the tyre pressures of the vehicle were dangerously high and uneaven across all four wheels making driving in the wet horrible until I figured it out. Drop off takes ages as you have to be alert to find the badly signed Advantage desk. On return to finish the rental the same one person dealing with pick ups, deals with your return. Prey there is not a queue and factor extra time. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by CHRISTOPHER - 12 August 2018
" Pick up and drop off were seamless which was fantastic after such a long flight. Unfortunately there were charges that we had not expected that added up to a significant amount. We were told it was 7 dollars per day for an electronic toll tag but were charged 10 dollars per day instead, There were taxes and other charges that will likely have been in the mountains of small print that you sign through on the day of hire but not verbally explained which led to another £180 pounds taken out of my bank. Unfortunately on drop off you don't speak to a representative so only found this out when I received an invoice and the money had already left my account. The car itself was clean, tidy and a pkeasure to drive. "
" Pick up and drop off were seamless which was fantastic after such a long flight. Unfortunately there were charges that we had not expected that added up to a significant amount. We were told it was 7 dollars per day for an electronic toll tag but were charged 10 dollars per day instead, There were taxes and other charges that will likely have been in the mountains of small print that you sign through on the day of hire but not verbally explained which led to another £180 pounds taken out of my bank. Unfortunately on drop off you don't speak to a representative so only found this out when I received an invoice and the money had already left my account. The car itself was clean, tidy and a pkeasure to drive. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RON - 11 August 2018
" See item 3 above - trust you pass this info on to EuropCar "
" Recommendation was given to hire FastTrack tollgate system since there would be many toll roads in California, especially around LA - we were explained that there were no other options to pay toll roads. The only toll we encountered was Golden Gate bridge, which could be paid via licence plate registration via internet. In LA we did not find toll roads. Hire of FastTrack was more than $200. This was a rip-off by a lying sales person. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LIHUE, US - Reviewed by XAVIER - 08 August 2018
" Sonia the manager in Maui did a great job in helping me recover my forgotten mobile phone in the last rental car in Kauai ! "
" All good, staff follow a structured process and are clear in their explanations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUTH - 08 August 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTYN - 07 August 2018
" I was not informed that my rental office at SFO was out of the airport. My instructions from you, said to go to the car rental desks, which I did. There was no "Advantage" desk. After 10 minutes of panic, I found a small sign that said I should go to a bus stop, which I did. I waited for 25 minutes for a bus, and then had a 15 minute bus ride to the Advantage offices. I then had extra worry about how to find this office again (in some back street !) to return the car. This entailed my spending £5.00 for data use on that day, to use my phone's sat nav. Otherwise, you would have got 10's throughout ! "
" I was not informed that my rental office at SFO was out of the airport. My instructions from you, said to go to the car rental desks, which I did. There was no "Advantage" desk. After 10 minutes of panic, I found a small sign that said I should go to a bus stop, which I did. I waited for 25 minutes for a bus, and then had a 15 minute bus ride to the Advantage offices. I then had extra worry about how to find this office again (in some back street !) to return the car. This entailed my spending £5.00 for data use on that day, to use my phone's sat nav. Otherwise, you would have got 10's throughout ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DUNCAN - 06 August 2018
" As above. "
" The car we ordered was no available so were given another car, the only one they had for 5 people, which was unsuitable for us and not what we wanted. Unfortunately we had no choice. The lady conned us into buying their petrol saying it was at least 1.50 more everywhere else, which it definitely wasn't. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by CAMPBELL - 04 August 2018
" We picked the car up at Advantage car rental in L.A. The staff took far too long to serve everyone and one one the staff was really rude to us as he went out for a break. There were about 8 groups of people waiting and we waited for about 1.5 hours to get our car. It was not a good experience. However the car was great and the price was good. One thing you should know about the car. It smelt very strongly of weed. Each time we went back to the car we had to get the windows open to air it before we could get the kids into the car. Not great! I would still recommend Europcar but from another pick up location. "
" We picked the car up at Advantage car rental in L.A. The staff took far too long to serve everyone and one one the staff was really rude to us as he went out for a break. There were about 8 groups of people waiting and we waited for about 1.5 hours to get our car. It was not a good experience. However the car was great and the price was good. One thing you should know about the car. It smelt very strongly of weed. Each time we went back to the car we had to get the windows open to air it before we could get the kids into the car. Not great! I would still recommend Europcar but from another pick up location. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by JOHN - 03 August 2018
" If anyone anyone working for this firm reads this, get another job. You are working for a firm which is disreputable and which views customers as an inconvenience; there is no long term upside to that and you are better off working for pretty much anyone else. "
" We paid for convertible 4 months in advance and were given a Buick sedan. We were told that the firm you subcontracted to didn't provide them and you had been told this. We have contacted you several times and you have completely ignored us., non email reply and phone just rings. Your customer service is a joke and your business proposition strikes me as a con. I will be issuing you with a bill for the non provision of contracted services shortly. Your ratings on places like Trust Pilot are going to be reported to the relevant advertising standards agencies because they are clearly false. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANFORD, US - Reviewed by MICHAEL - 30 July 2018
" Once again, Tiara who was on the desk for the collection and drop off was exceptional. A true asset to your company. "
" Tiara was awesome, exceptional customer service and was friendly, polite, and professional. Vehicle wasn't in the best condition externally but I can appreciate people hiring them won't be the most careful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by SIMEON - 27 July 2018
" worst wait I've ever had for car hire, will never use this shambles of a company again "
" worst wait I've ever had for car hire, will never use this shambles of a company again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by KEVIN - 27 July 2018
" Very good "
" Very Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by STEVEN - 25 July 2018
" Whilst I have no issue using AutoEurope again, I will not use Advantage again, if my booking is with them again I will cancel it, "
" My past experiences with Europcar have been very good, however this car was supplied by Advantage car rental who I would not use again. Although I had prepaid, On collection of the car I was told that I had to pay an additional $78 dollars which the counter staff could not tell me what it was for, but without paying I couldn't have the car. They also wanted a $200 deposit, neither of these charges had been mentioned at the time of booking through AutoEurope. I had ordered an intermediate car but when given the car I would class it as a compact, there was only room for 1 suitcase in the boot, when I queried this with Advantage they said that this was their intermediate car. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by CARMEL - 23 July 2018
" Having ordered and paid for cars in February , it is very frustrating that the order can not be fulfilled. "
" We booked a second car for my brother and family and it was not available. We waited more than an hour while a substitute was found, then cleaned and told to return next day. He did so ,and waited 2 hours and still they did not have the car he had ordered in February. He had to take what was offered as he needed to travel out of Bay Area. It was extremely inconvenient as it wasn't big enough for the passengers and their luggage. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by COLIN - 23 July 2018
" Good value, as usual and no issues at the rental car desk. "
" The Advantage/Europcar counter staff member who checked out the car to me was clearly annoyed that I already had full insurance plus my own roadside assistance cover. After completing the paperwork he simply pointed to a vehicle in the car park and offered no further assistance. Perhaps he was having a bad day but both my wife and I thought it rather disrespectful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by PAUL - 22 July 2018
" Auto Europe experience 10/10 but I think you are letting yourselves down by listing rentals with Advantage. Best thing I can say about them is that at least the car didnt break down! "
" I always find it useful if the vehicle which you have rented and paid for is waiting there for you when you arrive. We were told that ours had been given to somone else, which after an 11 hour flight from the UK and a half hour wait for the Advantage shuttle bus was exactly the last thing I wanted to hear. The car that eventually turned up was a return immediate turnaround which had 42k on the clock, had most definatly seen more than its fair share of action and was covered in what looked like dog hairs inside. I've done several US car rentals over the years and they have all been relatively trouble free affairs. That is of course until this time. I wont be renting from Advantage again thats for sure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by DARREN - 19 July 2018
" Autoeurope are ok "
" Not run by Europcar it was a franchise and they did not care gave me a car with nearly a bald tyre , when I mentioned it I was told that's all they had "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOSTON, US - Reviewed by JAMES - 19 July 2018
" See above, "
" Long wait time at Advantage counter to get car followed by further delay in getting a "mid-sized" on the line for me to use. Disabling android auto on the vehicle seems like a cheap shot to get me to buy satnav though? Other than that excellent value for money "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 15 July 2018
" Great time had with the car. An essential in the US. "
" Good fast and efficient pick up and drop off. Nice car and no problems with the vehicle the time I had it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GINA - 13 July 2018
" process of collecting car needs to be quicker more staff available as I waited 40 minutes. "
" took too long to get car not enough staff. also cost of gps was not included in price i paid which was disappointing it was in the very small fine print! why dont you just include the gps in the price when requesting with the price much easier "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ANDREW - 13 July 2018
" Use Auto Europe for several years. Todd value. "
" Very busy on arrival so slow to be served. Once served experience was good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ROBERT - 11 July 2018
" Advantage at JFK (who provide the cars and service for Europcar there), will try to push buying the EZ pass toll option (most rental companies do this I believe). You can pay for the NYC bridge tolls etc on line by registering your license plate (registration number) with your credit card details for the duration of your rental as a generally much cheaper option depending on where you'll be driving. Advantage staff are helpful and prompt, providing a good service. "
" This was a booking using autoeurope website, finding europcar, which is serviced by Advantage at JFK airport (on airport at Federal Circle with most other rental company's). 3rd year in a row doing this. No hidden fees, straight forward. will do it again! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GORDON - 11 July 2018
" All good "
" All good until I needed to update my arrival time, I was told I would have to have a completely new quote. I did not like this and eventually was given the local dealers details. I contacted them and there was no problem at all, they told me not to worry they will hold the car for me until I arrive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 10 July 2018
" Concern as above "
" What I am not happy about is that I was not told about the golden gate bridge San Francisco toll . I now expect to have to pay this and it will spoil my experience of your company and my memory of my California holiday.most unfair and I hope you can look at my concern sympathetic y "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MICHAEL - 10 July 2018
" Just read the small print before signing otherwise very good service and price "
" The service and vehicle was very good would use again, just one note I would reed more careful the small print of what I am signing for did not what the road side assistant cover due car was brand new but signs for it at a extra cost otherwise all fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DARREN - 09 July 2018
" Excellent rates and very smooth process. Very satisfied. "
" Excellent smooth service, counter staff very efficient and pleasant. Vehicle was a little untidy, nothing major but could have been a little more powerful as was a little sluggish on the freeways. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by DEREK - 08 July 2018
" We had a europcar booking but it was advantage car hire who were dealing with europcar bookings and we waited almost 1 hour for our car . When we got the car it was a kia forte even though we had booked a standard size car "
" We booked a standard size car and got what i would call a intermediate size car at best it was a kia forte. It also was not not europcar but advantage car hire who were dealing with europcar bookings . We waited almost 1 hour to get our car "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TREVOR - 08 July 2018
" Good clean new car at very good price and service was good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROLF - 04 July 2018
" Read all the options, extras and restrictions when booking and stick to that decision staff at Europcar can be either pushing additional extras, like fuel, toll road payments etc, or they can be unhelpful in their silence on such matters. Although the staff could have been better, the car was good, price right and easy to deal with. "
" Although the car pick up point was quite a distance from the airport the shuttle bus was easy to deal with, by the time I had to return the car I was sufficiently proficient at driving in the USA to make it easy to find. Leave an hour either end of the journey to deal with the pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KIM LEE - 03 July 2018
" I was one and half hours early (1 1/2+), the staff served me, without asking my permission or agreement, added $84 ( charges of 2 hours early take out of the car) to the $200 deposit to my credit card . I was just about to sign the agreement as i was tired of my jetlag, then realised there was extra $84 charges to the $200 deposit. This is a very crafty and dishonest addition, luckily I questioned the amount, and he quickly changed it back to $200 deposit. In fact because of his underhanded tactic, I decided to return the car 4 hours early. I was not happy dealing with Advantage Car Rental last March when I rented car through Europacar. This time is worst, left a very bad impression with this Advantage Car Rental again. Most likely, I'll just book through Alamo or other car rental then dealing with Advantage again. "
" I was one and half hours early (1 1/2+), the staff served me, without asking my permission or agreement, added $84 ( charges of 2 hours early take out of the car) to the $200 deposit to my credit card . I was just about to sign the agreement as i was tired of my jetlag, then realised there was extra $84 charges to the $200 deposit. This is a very crafty and dishonest addition, luckily I questioned the amount, and he quickly changed it back to $200 deposit. In fact because of his underhanded tactic, I decided to return the car 4 hours early. I was not happy dealing with Advantage Car Rental last March when I rented car through Europacar. This time is worst, left a very bad impression with this Advantage Car Rental again. Most likely, I'll just book through Alamo or other car rental then dealing with Advantage again. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PETER - 02 July 2018
" Online booking process was quite straightforward, and rental prices quoted were reasonable. "
" Very pleased with the car - large boot which took all our luggage, performed well throughout the three weeks even though we covered a lot of miles. Drop-off was very quick and efficient with quick transfer to airport. Just two issues. 1. Did not realise that pick-up was away from the airport, and needed a shuttle bus to get there. So pick-up took longer than expected. 2. On collection, lady at counter was a little pushy in trying to sell us extras. We ended up buying some breakdown cover that I'm not sure we really needed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by HELEN - 28 June 2018
" Simple, easy and inexpensive car rental "
" Very efficient drop off Was told to prepay petrol because it would be more expensive in Los Angeles but it was no more expensive so I think accurate advice should be given regarding these things "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 27 June 2018
" Overall a good service "
" We were advised to upgrade to get more space for our party and were told that the car had GPS but it didn't have, which unfortunately we did not discover until we needed it! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MARIO - 26 June 2018
" Terrible experience, because our flight was delayed by two hours the agent told us after waiting for another 1.5 hours at the counter that our booked car is gone and all he could do is giving us an upgrade. He explained that they only hold the car for an additional hour before they move it back. How is that supposed to work if peope queue for more than an hour in front of your counter??? He implied doing it free, we ended up with an additional cost of more than 1000USD though. Definitely going to avoid this company! "
" Terrible experience, because our flight was delayed by two hours the agent told us after waiting for another 1.5 hours at the counter that our booked car is gone and all he could do is giving us an upgrade. He explained that they only hold the car for an additional hour before they move it back. How is that supposed to work if peope queue for more than an hour in front of your counter??? He implied doing it free, we ended up with an additional cost of more than 1000USD though. Definitely going to avoid this company! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by JOHN - 26 June 2018
" Taken to an Advantage depot somewhere in the industrial backstreets of San Francisco. Less than friendly reception staff who requested I sign an automated screen which claimed I had read and agreed to various documents which had not been shown to me prior to signing. I requested to see the documents referred to and this was reluctantly provided by the agent who was clearly annoyed at my request. Whilst reading the documents he made it plain that I could take it or leave it and go elsewhere if I was not happy. Having read the documents I decided to sign. He gave me the keys, took me to the only SUV available and walked off. The car was not very clean inside or out and was clearly well used with multiple scratches and dents etc which I duly recorded on the document provided. Faced with no alternative vehicle I decided to accept it to avoid the time consuming task of trying to arrange an alternative. Quality customer service is clearly not understood by staff at Advantage who even failed to give me the exit code for the security gate. Fortunately, despite my misgivings over the appearance of the car it did provide reliable service for the duration of my rental period. I paid to have it washed and valeted which also helped but the experience overall was far below the standard I have come to expect when arranging my previous rentals via Autoeurope. "
" My experience was not with Europcar as I had expected but with some outfit called Advantage. Less than impressed with them from start to finish. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by DAVID - 25 June 2018
" Never again,really bad experience. "
" SUV I ordered wasn't available,was offered an alternative ,a van.not a chance.i offered to pay for the next size SUV,but the cost was ridiculous,another 600 dollars plus tax,40minutes later a vehicle became available,paper work done and off to pick up the vehicle which was nowhere to be found,another 30minutes later I,m losing the plot,then a SUV turns up. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by PETER - 24 June 2018
" We were at the hire desk for over an hour. we were told the car we ordered was not available and would we take a van. if not, would we pay for an upgrade. In the end we got what we ordered. we were talked into getting an easy pass at $23 a day and did not use anything like that value, nor were we told that we had to open the transponder which was hidden behind the rear view mirror and i did not see it for a day or two. we returned the car last Wednesday and today, Sunday, have not received our invoice.If i were Europcar I would terminate my agency agreement with them (Advantage) because the standard of service is so poor "
" Europcar France is OK, i have got used to their way of doing business "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 23 June 2018
" Counter staff weren't very knowledgable about the extent of the toll road system in Florida even though they tried to sell us a pass to cover the whole 3 week period. Windscreen washers on the car didn't work. Otherwise all went well. "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by BARRIE - 22 June 2018
" Not happy about the transfer to & from the airport "
" The car was hired on the basis of an airport pick up but we had to catch an air train and then a 25 minute shuttle ride. We were not pleased after an 11 hour flight !!!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BOSTON, US - Reviewed by JOHN NEIL - 22 June 2018
" Have used autoeurope many times & been satisfied, sadly this was not good. I also feel europcar ripped me off with the eezee pass for the tolls. I went 20 miles on toll roads & was charged £55. "
" Long time checking in & then sent to a bay which did not have a car in it. Went back to the desk & waited again. The car smelt of smoke & I had to clean the inside windows. I will use auto Europe again but not europcar. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by NICHOLAS - 22 June 2018
" Very helpful at Newark and gave a free upgrade which was much appreciated. "
" Easy to book and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADAM - 22 June 2018
" Offered sat nav, asked how much was the total cost was told $18, was not made clear that was per day cost. Total rip off, will be sharing my experience and the aggressively unhelpful staff reaction and recommend using a different company on every social media platform available. Not the way to treat customers, total rip off "
" Total rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by ARTHUR - 22 June 2018
" Apart from the agent everything went very well "
" The counter agent at ADVANTAGE in Chicago was more focused on selling me extras than on dealing with me. I found her unfriendly and pushy. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JACK - 20 June 2018
" I have been coming to florida for 20 years so no most of the car hire cons. I told the counter man i would pay for a full tank of fuel and that was all.On examining the paperwork i discoved he had also changed me for breakdown and extra insurance i went back to complain he took breakdown off but as I was not traveling back to the U.K. that day I would have to pay the insurance i didn't know if that was true so agreed.The guy originally said i couldn't have their car hire as i was nt flying back on the day i was returning car "
" I have no problem with europcar and have used them before but have not used advantage before and will never again "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHARLES - 19 June 2018
" Brand new car, although late. Beware of all the extra insurance they offer which is NOT needed. "
" CAR was not ready when we arrived, an upgrade was offered for 300 but declined. We did receive a car after approximately 40 minutes which was within the ordered class. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KEVIN - 11 June 2018
" as mentioned above I think the charge for the EZtag for tolls was excessive, and certainly more than we used. I would be happier if there was a small charge added plus the toll cost and only calculated on Tolls we went through. "
" just a couple of things: on pick up the car had a low air pressure light showing on the tires. this was almost immediately on leaving the airport. Due to traffic and flow I was unable to immediately return so drove 40 miles to our hotel. Rang the help line, hoping that someone would be dispatched, however I was told to get it repaired myself, but if they change the tyre, I would need to keep the damaged tyre and bring it back to the rental agency. Luckily it was repaired by a friendly garage and I was refunded most of the cost. Also EZtag for the tolls. This was an additional $30+ a day for the EZtag. So added a further $360 on my overall charge. I estimated that we only went through $100 dollars worth of Tolls, if that. It would be better to only pay for what is used. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MARK - 22 May 2018
" read trip advisor reviews and was a bit apprehensive about hire, reviews were proved wrong nice car good service and pleasant staff "
" n/s rear reflector broken on car collection. no one to inform no problem though explained on return all sorted , "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SAN FRANCISCO, US - Reviewed by STEPHANIE - 18 May 2018
" I always rely on AutoEurope and have never had a bad experience due to them "
" Very, very unprofessional counter staff at SFO airport (manager was better). Ended up having to get a different car than what we booked because the SUV doesn't come with a cover for the trunk/boot space (weird!)... and no refund for the downgrade "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANTHONY - 18 May 2018
" Ok "
" Only fault was it took a long time to wait in queue. I was second in line but waited a good 20 mins. This was due to all the up selling. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by IAN - 16 May 2018
" !!!!!!!!!!!! "
" 1 day after collection the dashboard display showed the car needed a service. Eventually I was able to contact the company not the rental desk who said get the car serviced but you probably won't be reimbursed !!!!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JASON - 14 May 2018
" I nice clean vehicle and good service and check-in desk. We were given a free upgrade which was nice. I use your service again "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 14 May 2018
" as above "
" This was sub routed via ADVANTAGE Car Rental, so a little unhappy with the fact that I believed to be using a well known supplier but to find at the airport that this had been sub let again, was not good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANFORD, US - Reviewed by CHRISTOPHER - 14 May 2018
" Not the best car rental experience in USA, "
" Older vehicle nearly 20000 miles, they leave the inspection to you and a bit of paper the report issues. Car was dirty, windows all water marked and internally dusty. Could not be bothered to go back to the desk to report this after a 9 hour flight all I wanted to do was drive to hotel. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MIAMI, US - Reviewed by BJORN - 14 May 2018
" See 3. "
" - In Miami (USA) we could not find Europecar at the car rental place. After questioning another car rental company, it turned out that we had to go to the 'Advance' car rental location. - The counter staff adviced us to rent a tol device as well for $10 a day. We were not prepared and decided to do so. It turned out that this was not really needed. It would be great if Europecar had mentioned this option on the site, to be prepared. - Further car and service were great. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by CHRISTOPHER - 13 May 2018
" Have already made comments as above "
" Maybe my mistake but was expecting to collect the car at the arrival terminal & not by shuttle bus although we only had short waits "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MIAMI, US - Reviewed by WILLIAM - 10 May 2018
" The car was excellent and then experience once we left the counter was perfect but i was bitterly disapointed at the staffs insistence on seeling add ons that i ddi not ant or understand. Had this been my fisrt trip to Florida rather than my 20th i would have been frigtenened into making un necessary and expensive add ons. It is a foul practice. "
" your counter staff spent to long tryign to seel add ons and making false statemetns about what Iwould need. Frannkly i was appalled at the pracitce/ "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by CRAIG - 04 May 2018
" You need to warn people when your partner agencies have short hours. 8 pm closing is very early. "
" I was quite annoyed that the Advantage rental pickup closed at 8 pm. This should have been highlighted in bold, red and capital letters when booking!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PHILIP - 04 May 2018
" Worst car hire experience ever! "
" It's not Europcar in JFK they sub contract to Advantage and they were awful. Bridge tolls alone will cost me almost as much as the 8 day rental and the car was used from and to JFK with one other journey. No mention of rip-off toll charges at the time of renting so I've been tricked into a contract that has cost me twice what it indicated originally. Auto Europe must know how Europcar conducts its business so Auto Europe is culpable too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CHARLOTTE, US - Reviewed by KEVIN - 03 May 2018
" No problems whatsoever and will recommend to friends "
" Excellent service and vehicle.. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARGARET - 02 May 2018
" Pricing was within my budget. "
" I was not very happy with the first car provides as it has a chip in the windscreen this is deemed as being unsafe sivtherefire I refused it and took a different vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by LYNN - 02 May 2018
" We used the rental for a road trip in the US. We had a great car, no problems and really enjoyed ourselves. Happy memories. "
" This was a really easy service to you, everything on line with now problems. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DOMINIK FRANJO - 01 May 2018
" A good and pleasant experience "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by RODDY - 30 April 2018
" Very good overall and excellent value for money. "
" Overall very good - received an upgrade as the guy spotted it was my birthday from my driver's license. He forgot to process my pre-paid tank of guess but the guy at drop off spotted it and allowed me to pay it then. Great customer awareness. Only slight criticism was that the "maintenance required! warning message came on with 4 days of my rental to go. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PHILIP - 30 April 2018
" Excellent experience. Information about the Suncoast pass in Orlando would have been helpful as there are many toll roads. Otherwise a very positive experience. "
" Excellent in all aspects. May be helpful to give info to renters in Florida to buy a Suncoast pass. Lots of roads around Orlando and the airport are toll roads and the pass can be purchased from other outlets other than the car hire desk. Makes life easier to have either a pass or plenty of coins. Tolls range from 75cents to 1.5$ and some off-ramps are Suncoast pass only and this can be stressful. Nice clean car, easy to drive and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by IAN - 29 April 2018
" Not good, very unhappy "
" Firstly, when booked it was not clear that the pick up was off the airport site and had to get a shuttle bus, then when we got to site they said that we could not fit our luggage in the car we booked and wanted to charge an extra $400 to upgrade, when I refused they said they would upgrade for free if I prepaid for fuel, by this time we had been up for 30 hours and were extremely tired so felt that we had no choice, we took the car they gave us which was so big that I did not feel comfortable driving it and we did not feel safe. The next day we went back and swapped the car for a more reasonable size car,we asked about the petrol and was told that we would get the deposit plus extra petrol money back. When we returned the car we were told that the difference was only $2 which was ridiculous and was then told that had we took the car back full we would have been refunded the whole amount, this was the first time we had been told this, we said $2 dollars was not acceptable so they refunded a little more but we have been completely ripped off when we know that it costs around $40 dollars to fill the tank. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by PAUL - 28 April 2018
" Very unhappy to have money taken off a card but than refused to use the same card at hire company so just wasted £155 and spoiled holiday "
" I was allowed to use a pre-paid car to pay your company but not to pay for deposit at car hire company so I lost my £155 payment and no car. This should have been highlighted more or I would have used my wife's card without problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by MARTIN - 28 June 2015
" Auto Europe provided good service however the agents ( Europecar at JFK were very difficult to find and the rental seemed to be through Advantages) Service at JFK was very slow "
" See above comment, service at JFK was very slow and actually not Europcar but Advantage I had to point out a dent in the car "
BOSTON, US - Reviewed by ADAM - 23 June 2015
" Trainee at rental counter with nobody overseeing her had to enter my information 3 times. Took over an hour to get the car. The car had a broken windscreen wiper that we didn't see until it started raining that I had to fix while standing in the rain. Any speed over 50mph the steering wheel would shake constantly due to tyres out of balance. I would have returned the car if we weren't already an hour outside of Boston before we went fast enough to notice it. The car also had a strong smell as though it had been smoked in. Not a pleasant experience. "
CHICAGO, US - Reviewed by MICHAEL - 28 May 2015
" 1 hour wait for bus at Airport. Long wait for car Tried to charge twice as said we hadn't paid which we had. Car given had braking problems "