Auto Europe
- North America
- Central America
FIRST CAR SOUTH AFRICA CUSTOMER REVIEWS
- 8.6
- 9
- 8.8
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIRST CAR SOUTH AFRICA Car Rental Reviews
Average Rating for First Car :
CAPE TOWN, ZA - Reviewed by DAVID - 16 September 2025
" The car was brand new and the exact model promised. It was rather basic and underpowered but I wasn't familiar with the model. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 07 September 2025
" No problems, so no complaints. "
" Seem to be reliable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by NTOMBIZONKE - 07 September 2025
" A memorable experience , easy to drive car and very comfortable . "
" Very friendly staff who prioritised customer care and satisfaction "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PARESH - 13 August 2025
" Was a seamless experience for pick up to drop off. "
" Efficient and easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by JENNIFER - 15 July 2025
" Generally never had an issue, but it would be helpful to be made aware when booking that we need to request a car that can take care seats. This may have been in the small print of the documents received, but the gentleman on the line could not confirm this with me. "
" Such wonderful service from the team. We were assigned a car that didn't have the capability of using our car seats. Unfortunately we were not made aware by Auto Europe that we had to ask for this in advance. The team at First Car really went out of their way to find us a suitable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by TIMOTHY - 07 July 2025
" Would use again "
" All good, generally, but collection was protracted and difficult "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PEVRILL - 04 June 2025
" Auto Europe provides a "no extras" option which certainly delivered this time! :D "
" Past experiences with car hire have left us wary, expecting little problems, little "extras", etc, BUT everything went smoothly, quick efficient with no extra costs at all. The whole experience was wonderful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 31 May 2025
" I do recommend Auto Europe to all my friends and they have all had good experiences and good value "
" I rent cars with you regularly and my experience is consistent, efficient and a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by STEWART - 20 May 2025
" Very good "
" Great service especially when returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by NIGEL - 29 April 2025
" Auto Europe generally have good prices/easy to use website "
" Easy check in. Efficient documentation. Clean offices. Good price. Easy pick up from the car park. Good quality/value car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 20 April 2025
" Always easy to book and amend if needed "
" 5th rental in 12 months, always good service, will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PIETERMARITZBURG, ZA - Reviewed by THEOPHILUS TEMBINKOSI - 19 April 2025
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENNIS - 14 April 2025
" I have used 3 or 4 of rental businesses at CPT First has been the best experience so far and would be happy to use them again, subject to their rates remaining competitive. The staff were excellent throughout, front desk and the guys handling the cars. "
" All good.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by SANDRA - 04 April 2025
" I frequently recommend both AutoEurope and First Car which I have been using for many years. Always a helpful, efficient, well-priced service. "
" Always a pleasure to book with First Car. Appreciate the free additional driver and service is always efficient. Good quality nearly new cars and friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 02 April 2025
" No problems at all. Very reliable. "
" First rate, reliable car hire company who can be trusted. Everything was excellent. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LAURIEL - 30 March 2025
" All good "
" Very easy with great employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by PETER - 29 March 2025
" Been using Auto Europe & First in South Africa consistently for the last decade & am happy...but you've never offered me a freebie upgrade! Might be nice touch next time as I'd really like to try the new model Suzuki Swift. "
" Excellent & cost-effective service as usual from First. Will book again in October 2025 for another month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 25 March 2025
" Always recommend Auto Europe to friends. Customer service excellent. "
" Excellent all-round and aways use First Car in South Africa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARTIN - 21 March 2025
" AUTO EUROPE ARE GREAT "
" ALL GOOD EXCEPT HIGH MILEAGE CAR "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by EUAN - 21 March 2025
" Worked perfectly "
" Worked perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 15 March 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KENT - 14 March 2025
" I'm unfortunately not able to recommend Auto Europe considering the end service recieved from First Car hire. "
" Having dropped off the vehicle we where charged close to R400 for refuelling which was a surprise to me as I had refueled the vehicle prior to dropping it off and had the proof there of! I had to go through the whole hassel of phoning and rasing a formal query online before being refunded the total amount... Pure fraudulent behaviour by First Car and I would therefore not recommend them to anyone! Would strongly advise against the use of their service as I'm not endorsing dishonest businesses no matter how good the price might be I would suggest avoiding First Car hire. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANTHONY - 11 March 2025
" Very good experience "
" The only minor issue was that I was not told that the car had tags for the toll roads "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 23 February 2025
" Excellent in every respect. "
" Really excellent. Have rented from First for many years and will keep doing so. Well done - many thanks!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 21 February 2025
" Only missing return of deposit. How long should that take. Good car. "
" All went well. Awaiting return of deposit. How long should this take. Car was returned on 18 February "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NORMAN - 19 February 2025
" In nearly 30 years of holidaying in South Africa and utilising associated car rental hire this was our best enperience in all respects. "
" This was an excelent rental exprience. Easily booked on-line, all documentation simply produced, and the offered vehicle was competitively priced. Collection at Cape Town was immediate and straightforward and the car exactly as required. Return was equaly easy and refund of deposit prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 14 February 2025
" Nothing more to add. All very good. "
" As usual First Car were excellent. Staff are great, the car was immaculate. My deposit is being returned in full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY LUTHER - 14 February 2025
" Smooth but expensive "
" Car was fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NIGEL - 30 January 2025
" Satisfactory "
" Too much time spent on checking minute chips to widshield. First optionof car not available, second option not well explained "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GEORGE - 11 January 2025
" Overall the car was good pick up and drop off staff very help full. Drop off was eay and quick "
" A very slow and complex pick up seemed to go forever not good after a 12 hour flight "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PINETOWN, ZA - Reviewed by DEREK - 05 January 2025
" The boot size of the car i selected was important to me at a reasonable price and that is why I searched for a Nissan x-trail which was advertised by First Car. When i went to pick up, I was told that they don't have any X-Trail's in their fleet which understandably disappointed me. I appreciate that you say that it will be a Nissan X-Trail or similar equivalent, but if you don't have an X-Trail in your fleet, you shouldn't advertise this. I was given a car with a much smaller boot. Fortunately your team in the Pinetown branched searched quickly for a similar car with a larger boot and that afternoon were able to source a Haval H6 which suited my needs and was available the next day. The team on site acted quickly to make up for, what I believe is a miss sell from management. I am not sure if this is First Car issue or Auto Europe. "
" The boot size of the car i selected was important to me at a reasonable price and that is why I searched for a Nissan x-trail which was advertised by First Car. When i went to pick up, I was told that they don't have any X-Trail's in their fleet which understandably disappointed me. I appreciate that you say that it will be a Nissan X-Trail or similar equivalent, but if you don't have an X-Trail in your fleet, you shouldn't advertise this. I was given a car with a much smaller boot. Fortunately your team in the Pinetown branched searched quickly for a similar car with a larger boot and that afternoon were able to source a Haval H6 which suited my needs and was available the next day. The team on site acted quickly to make up for, what I believe is a miss sell from management. I am not sure if this is First Car issue or Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WARWICK - 04 January 2025
" Auto Europe should negotiate reasonable car hire extension rates where flight changes are beyond the customer's control. "
" The price is very competitive on the rare occasions there are no flight changes, but any forced changes by the airlines more than 2 hours after original booking, the extension is very onerous pricing, so we had to drive to the airport+ back + there again, as we were unprepared to pay the extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 03 January 2025
" As above "
" I was a bit disappointed to find that there is a compulsory refilling service after the rental. This was not made clear on order. I returned the car full and yet the refilling service was still charged and a derisory amount of fuel put into the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HESTON - 01 January 2025
" Quick collection, honest on condition of vehicle when collected and returned. "
" Professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 22 December 2024
" Easy to use. If the price drops, easy to get a refund "
" All went very well. I particularly liked that refuelling charge is only R45 so easier to return without refuelling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 19 December 2024
" Apart from the quirks of First's deposit arrangements, everything else went smoothly. "
" The only issue is that they actually charge the deposit to the credit card rather than just placing a hold on the amount. They invoice any charges - tolls, etc. - very quickly, but say it takes up to three weeks to refund the balance. Why? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 19 December 2024
" No problems Excellent service !!!!! "
" Well done Excellent !!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 03 December 2024
" Easy booking & good prices "
" Have rented from First Car on five occasions in the last 12 months (totalling 17 weeks) with absolutely no problems. Courteous staff and good (usually new or nearly new) cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARTIN - 02 December 2024
" See above "
" Good service and car. Petrol gauge showed full when car returned but still charged small amount for petrol which was not worth challenging. A bit of a con !!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREAS - 30 November 2024
" Excellent service "
" Very friendly and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 28 November 2024
" Its nice to get a smile from the counter staff "
" They are efficient, friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARGARET JANET - 27 November 2024
" Car a bit tinny! "
" Staff outstanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 21 November 2024
" Quite simply Auto Europe is the Best "
" I always choose First car over the many years of hire as I find the staff genuine and helpful throughout, most importantly knowing that they are not looking to make up charges on return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ROGER - 16 November 2024
" The cars, the people and the service is excellent "
" I have used them many times. The experience has always been first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DIRK - 15 November 2024
" All good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 November 2024
" Never any problems "
" Always efficient service and cars are usually in great condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 23 October 2024
" Great service "
" Experience with staff was excellent. However, AutoEurope does not give full cover(including windscreen, chips, etc.) at First Car as what I experienced with Budget the previous month. I had to take out aditional cover. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SANDILE - 08 October 2024
" It was a good one indeed. "
" Not bad at all. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EAST LONDON, ZA - Reviewed by DOROTHY GAIL - 01 October 2024
" Best package available with zero excess insurance and unlimited mileage. "
" Great customer service and given our first car choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RICHARD STEPHEN - 19 September 2024
" Nothing further to comment "
" The first vehicle they provided us with, the car fob battery was low so they gave us a replacement vehicle which was not the same caliber of car, a lower rated model. It drove well but we were very disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HEATHER - 27 August 2024
" Once again, great experience "
" As before, great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 05 July 2024
" All as above. "
" The car was good mechanically but the bodywork had multiple dents and scratches and had been recently washed but not dried properly so you couldn't see the problems with the bodywork very clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by ALEXANDER - 02 June 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DANIEL - 30 May 2024
" No comment Definitely happy to use there service again "
" Professional with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GEOFFREY - 27 May 2024
" All good "
" All good, thought the R35 admin fee for the R8 toll fee was a bit steep. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALNOOR - 26 May 2024
" I filled full tank but they still charged extrs "
" I filled full tank but still charged extra "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - 24 May 2024
" Very efficient and courteous staff "
" Always efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by PHILIP - 20 May 2024
" Easy Booking "
" Good efficient service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHN - 19 May 2024
" Very efficient service. "
" Very efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAEME - 13 May 2024
" All went as planned and no issues. "
" All went as planned and no issues. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STELLENBOSCH, ZA - Reviewed by DAVID - 03 May 2024
" Everything was great "
" All went brilliantly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 26 April 2024
" Auto Europe have almost always given us a good service and we have used them for multiple rentals every year for several years "
" The only issue was that the batteries in the key fob ran flat during our rental. This meant that we returned the car without refuelling as the display said that the engine wouldn't restart if we stopped to fuel up. I did argue that we shouldn't pay the refuelling charge (but would obviously pay for the fuel used). This was less than £2, so not a big deal for us but equally, not a big deal for them to insist on charging! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by PETER CHARLES - 24 April 2024
" Experience was great would hire a car from them anytime when I'm in Cape town "
" Friendly staff, service was good and the car was not big but very economical and light on fuel "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ALBERTUS - 15 April 2024
" All rentals booked via Auto Europe to date met all my expectations. "
" Car received was not the model booked, but it was suitable for my requirement and did not detract from the experience of using First Car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GUY - 12 April 2024
" Great all round "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NIELS - 12 April 2024
" Trying to lodge a complaint with Auto Europe is not easy. You have to upload invoice and credit card details in order to lodge a complaint online which I was not prepared to do. Calling their phone number takes you through to a call centre where English is not easily spoken and gives rise to confusion and difficulty in making your complaint understood. "
" Chaotic and Dangerous. Two days into rental, was called to say they had 'sold my rental car' and needed to replace it. Kept me waiting for half a day for the replacement vehicle to arrive only to find it older and with greater mileage on the clock than the original vehicle. Upon inspection, road wheel and spare wheel tyre pressures were dangerously under-inflated. My rental contract was 'full to full'. Made sure I filled up at a petrol station 3km away from the rental returns depot and got charged R427.47 for refuelling!!! All in all, I will never do business with First Car again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by ANDREW - 10 April 2024
" Clear "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICOLE - 10 April 2024
" 10 out of 10! "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 04 April 2024
" Auto Europe is fine pro a decent service however the hire car providers need to be watched very carefullyvide "
" We arrived into Cape Town Airport aroung 4.45pm. Collecting the car was a long walk from the terminal but once there was relatively quick. Despite being told that we would find a staff member to review the car with us there was no one at the car pickup area. We were told it was the weekend and why should staff inspect the car with us. We inspected the car ourselves. The car provided was ok, with small ares of damage as expected on a car with +38000km registered. Over the rental the ignition key battery became flat and would no longer lock or unlock the car. The return was quick but we were not given any document confirming tank level or condition. I had to pay a deposit of ZAR5250 on pickup and was told this would be refunded on the cars return. I was shocked to see on invoice emailed to me on my return to the UK that I had been charged ZAR2250 for Young Drivers insurance surcharge. I am 64 and have held a drivers licence since I was 16 and was the only driver of the vehicle. I used the online forms to query this charge however Firts Car did not refund and failed to answer my query. I had to telephone them in South Africa and the handler agreed that this was incorrect and said i would be refunded the amount. I wait to see if this occurs. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PETER - 30 March 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 24 March 2024
" Always easy to book and competitive prices. "
" I had a bad experience with First last year but decided to give them another go this year. However when I went to pick my car up I was told I was a debtor and they could not release the car to me. This it seems relates still to last years problem and they claim I never paid for the chipped windscreen which they actually took from my credit card mid rental without consulting me. If this was really the case then I wonder why they have never contacted me in over a year! This was extremely embarrassing and time consuming before they eventually released the car to me. So far I have not had my deposit returned from this year's hire so I suspect that I'm going to have further problems! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by CLIVE - 21 March 2024
" . "
" Apart from an under-inflated tyre warning lamp showing intermittently, the car and the service were perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by NEIL - 08 March 2024
" Very efficient "
" Brand new car - no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRUCE - 05 March 2024
" The car was brand new, although had been scratched through the delivery. Excellent car with superb space for people and luggage. "
" Excellent car and staff at beginning and the end of the month "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HEATHER - 04 March 2024
" Excellent experience as usual. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JEREMY - 04 March 2024
" Will use again next time. "
" Very efficient communications once I booked, & at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 02 March 2024
" faultless "
" first class all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLEM - 28 February 2024
" Every step of the rental process was seamless and efficient. Thank you to all involved! "
" Every step of the rental process was seamless and efficient. Thank you to all involved! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXANDER - 26 February 2024
" A very satisfactory hire. The lady at the drop off at Cape Town airport was extremely helpful "
" They were very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 25 February 2024
" VG "
" They were thorough and honest. They also drove us to the short stay drop off point in the car: never had that before "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 20 February 2024
" Good price and service "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ADAM - 20 February 2024
" GOOD SERVICE FROM FIRST BUT. VEHICLE UNDERPOWERED "
" VEHICLE SIGNIFICANTLY UNDER POWERED "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by SIMON - 13 February 2024
" Kept waiting "
" Was not allowed to collect car as I was early, was kept waiting until closer to the tine "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 09 February 2024
" Easy to get a good deal without having to trawl through endless sights "
" Slow to return deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLOTTE - 11 January 2024
" Easy to book. Good with updates "
" Very efficient. Easy to check in and out. Good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NIGEL - 04 January 2024
" Overall good experience "
" Slightly chaotic pick up and drop off information and process "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by THOMAS - 31 December 2023
" I always use autoeurope. Great company, good cancellation policy and pricing. "
" I have used first car several times via autoeurope. They are consistently good, cars can be a little old but are reliable and no hadtle whenbreturning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 19 December 2023
" see 3 above "
" Efficient, helpful staff. Clean car. Easy check-out and check-in "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by VINCENT JAMES - 13 December 2023
" Yes "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MARK - 07 December 2023
" Pretty efficient once you signed your life away "
" Pretty efficient "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 17 November 2023
" Everything very straightforward. "
" I've used First for many years now. Always a very easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by THOZAMILE NELSON - 19 October 2023
" The staff at first car have no duty of car, it's probably money that drives them, it's got to be two way! "
" On my arrival, I got given very small car which made complain then had to go back to fetch the right car which had paid for. On the morning of 16/10/23 there was a storm which I asked for assistance which was refused by the staff. The manager was not good at all which made me think that they only car about money nothing else, no customer care at all which very sad! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by WILLIAM - 29 September 2023
" Can't be beaten "
" Excellent service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DYLON - 27 September 2023
" The car I've received had lots of marks and scratches on it. The rims of the tyres also looked fairly damaged. Half of these were not documented on the damage sheet. I've then highlighted this to the attendant and he wanted me to just leave it like it is as he didn't have a pen! I then had to take pictures of the marks, scratches and damages. At drop of time, the attendant wanted to to make the scratches as my fault, fortunately I had the pictures as evidence. It's rather poor for a car rental company to try and make you try to leave with the vehicle without proper documentation of issues. Further, the excess quoted looks quite different to those agrees with Auto Europe which was ZAR8000 whilst First Car made me sign an excess of ZAR12000, again that was quite disappointing. I'll not be using Auto Europe and First car again going forward. "
" The car I've received had lots of marks and scratches on it. The rims of the tyres also looked fairly damaged. Half of these were not documented on the damage sheet. I've then highlighted this to the attendant and he wanted me to just leave it like it is as he didn't have a pen! I then had to take pictures of the marks, scratches and damages. At drop of time, the attendant wanted to to make the scratches as my fault, fortunately I had the pictures as evidence. It's rather poor for a car rental company to try and make you try to leave with the vehicle without proper documentation of issues. Further, the excess quoted looks quite different to those agrees with Auto Europe which was ZAR8000 whilst First Car made me sign an excess of ZAR12000, again that was quite disappointing. I'll not be using Auto Europe and First car again going forward. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
JOHANNESBURG, ZA - Reviewed by HEATHER - 31 August 2023
" Great experience "
" Great service. Friendly and service quick and efficient. We requested a white Celerio and were given that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICOLAS - 17 August 2023
" Good value - cheaper than booking direct and got a free second driver. "
" The car provided smelt badly of cigarette smoke, however First changed to car the next without any quibble. Pick up queue was shorter than other renters at Cape Town airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by GERALD - 15 August 2023
" On returning - welcomed in person by attendant - and return acceptance completed within 2 mins without need to attend their offices - great. "
" Everything very straight forward and as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NIGEL - 06 August 2023
" Auto Europe provides a very good service where all cars and companies can be easily reviewed with competitive prices. Booking was easy and reminders of the Pickup requirements were provided well in advance. I wouldn't hesitate to use Auto Europe again for our next hire. "
" Staff were courteous, efficient, and answered questions appropriately. We were surprised to find we had been provided with a bigger model of the vehicle we booked and it was in perfect condition with very low mileage. The Proton X70 was very pleasant to drive over longer distances, well appointed with great efficiency. Drop off was easy and efficient taking less than 5 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 13 May 2023
" Everything was nice & easy. "
" Really liked the Suzuki Celerio. Managed to average 25.3 km/litre in the three weeks I drove it so very economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by FRANCES - 03 May 2023
" Couldn't fault a thing. First Class! "
" Excellent all round - slick, quick, efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LOUIS - 02 May 2023
" Pickup and drop off was good but the quality of the car was bad. Would definitely pay more and be sure that we have a good quality car, next time. "
" The vehicle was dirty and full of pre existing damage. It looked like a very old second hand car. It was full of rattles and the boot looked like someone had used the car to transport cement "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ALAN - 20 April 2023
" No "
" Very nice car - excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 19 April 2023
" See above "
" The air conditioning system on the first car that was rented to us did not function adequately so the car had to be returned and exchanged (which was inconvenient). The second car was fine, although the windscreen wash bottle was empty when the car was handed to us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by SANDRA - 13 April 2023
" We have used Auto Europe for many years both in South Africa, the UK and Europe. I am constantly recommending the company to others because the rates are always the best, the website user friendly, and customer services when we've needed it, is always helpful. Thank you Auto Europe for being such an excellent, reliable and cost effective service! "
" We select them every time and they are always efficient, helpful and friendly. In addition, they gave us a free additional driver, which wasn't on the actual booking. Highly recommend First Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 07 April 2023
" Auto Europe is always the First choice site for Car Hire where ever we travel. "
" everything with First Car was very professional and they were accomodating in dropping us back to the terminal with our luggage. The one thing which would of been nice would have been a small choice of cars at collection which had been the case at other times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HELEN - 01 April 2023
" Car was fine though not very clean seats inside we had to clean them "
" Slow on arrival on paperwork "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MILES - 01 April 2023
" As above all good except drop off have still not reserved any feed back or bill yet "
" I'm disappointed as car was not checked when I dropped it off man said I will know in 72 hours if something wrong so they could do anything to car and charge me "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by HEATHER - 28 March 2023
" Easy to book and service provision follow up good "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by JASON - 25 March 2023
" Very smooth procedure, pleasant staff, faultless "
" Great service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 21 March 2023
" I have hired with you lots of times in the past but this was very disappointing. You now only seem to use Budget, First and Bluue in Cape Town whereas in the past you had much more choice. "
" The first car I was given overheated just as I left the airport and was joining the motorway so had to return and exchange it which was very time consuming because of the large queues at First. The second car, a Suzuki celerio , was a very poor car. It had no remote locking and not even central locking which is a real safety and security issue in S.Africa. I then got a chip in the bottom, middle of the windscreen when a stone or something hit it so as I didnt like that car I returned and exchanged it again. I was charged for a whole new windscreen without them even advising me. The first thing I knew was when my bank queried the charge. So I then ended up with a third car which was extremely old and not what I would expect from a hire company. When I returned it there was nobody around at all to accept it so I had to wait till somebody came. The whole experience was way below what I would expect from a car hire and it cost me both time and money each time I had to return to the airport. I most definitely will NOT be hiring with First again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by GRAHAM - 20 March 2023
" Best price and on airport rental "
" Fast efficient service friendly helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by HECTOR - 18 March 2023
" Straightforward and efficient, easy to see the different options available. "
" Excellent service including dropping us off with our bags at the airport. No problems with the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHAYAWIN - 15 March 2023
" Best value for money. Easy booking exprerience. "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEPHEN - 14 March 2023
" Trip delayed by a week but easy to cancel and rebook "
" Large scratches on windscreen, boot had to be slammed shut and foot mat was from a different manufacturer and didn't fit. Staff very efficient and no other problems encountered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by PHILIP - 12 March 2023
" Check in and out a bit chaotic but not bad "
" car in very good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DAVID - 11 March 2023
" Highly recommended car hire. Competitive and very helpful "
" Very good experience- reception staff were great and swopped our car over very quickly when we had an issue with the size. This is the second time I've hired from them and they've been great on both occasions. Nice staff on handover as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 04 March 2023
" Straightforward and easy experience "
" Courteous staff handled transaction efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 02 March 2023
" Everything worked well as expected from previous experience "
" Best rental outfit at Cape Town International. Efficient and friendly in way not experienced with other outfits "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT DAVID - 13 February 2023
" Good "
" Ok ... except they changed me for tolls when Cape Town had no tolls roads ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by CAROL - 03 February 2023
" Very easy to book. "
" Incorrect information supplied by agent. Advised us that e tag charges went straight to the deposit paid but at the toll booth e tag didn't work and we had to leave the motorway in search of cash. Foreign credit cards nor domestic debit cards were not accepted "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 26 January 2023
" It worked well "
" Apart from still awaiting the refund of the deposit, all worked very well: quick efficient and straight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MARK - 19 January 2023
" Very easy site to use, prompt replies and detailed paperwork. Which I have used a few times before when traveling overseas an in the UK. Never had any issues before. "
" Had a problem with the car and had to return after 2 days which was very inconvenient as I was away from Cape Town. Nobody apologised for the inconvenience caused as I lost a days holiday and they never credited the petrol I used to drop off the car and return to my destination which was Barrydale 6+ hour round trip. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by EDMUND - 15 January 2023
" See 3 above "
" The car and all the service was fine. However, heaving filled the car with petrol right beside (300 metres) from the car-return depot, I was disgusted to receive an invoice for re-fuelling. The attendant confirmed to me that it was full and this was the basis on which I signed the return form. This is either an error or else a fraudulent invoice. I am still awaiting it to be resolved and, unless it is, I will definitely neither use nor recommend First Cars again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 11 December 2022
" A competitive price from Auto Europe and a very efficient service from First Car Rentals in South Africa. We have used them frequently before and will do so again. To be recommended based upon this, and previous, experience. "
" Unfortunately the vehicle was not available for immediate use when we went to collect it (although since we had indicated a collection time of 20 minutes later, we must accept some responsibility). The car was fine and the general level of service provided was first-class. Return of the vehicle was dealt with speedily and efficiently (not for the first time either!). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREAS - 03 December 2022
" Best way to rent a car! "
" Used them a few times, never had a problem and the staff is very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DESIREE - 01 December 2022
" Only one problem. I refueledbefore return and still got charged R107 for fuel "
" Only one problem. I refueled before returning car but still got charged R107 for fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRUCE - 29 November 2022
" A positive experience in general. "
" No problems experienced at any stage, apart from finding limited office staff on duty at pick-up and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PEDRO - 20 October 2022
" Brilliant experience. Thank you. "
" I thought they were thorough and very efficient. I had to swap the car in the third week because of an issue with car starting. The matter was resolved instantly. Great service. Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 14 September 2022
" A good experience, would use again. "
" Please with the overall process and the car given to us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 10 September 2022
" Used AutoEurope and, through them, First Car Rental in South Africa for very many years now. Excellent service by both - I'll definitely keep coming back for more! "
" Used AutoEurope and, through them, First Car Rental in South Africa for very many years now. Excellent service by both - I'll definitely keep coming back for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANNE - 01 September 2022
" Very good "
" No hitches or complaints. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 06 July 2022
" First class customer service. "
" It's the second time I have use first car at Cape Town Airport, on both times I found the pick up and drop of was fast and efficient. Customer service at the desk was first rate and cars are were in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 27 April 2022
" excellent "
" Took me to Airport departure in car so I did not have to struggle with luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 25 April 2022
" . "
" This rental was such more expensive than recently "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by HENDRIK STEPHANUS - 21 April 2022
" Auto Europe service is excellent First Car service and billing was unsatisfacory "
" 1. My voucher was for a sedan (Toyota Quest sedan or similar) and First Car issued me with a small SUV (Suzuki Brezza - compact SUV) 2. I filled the car to the brim with fuel at Sasol Fuel station, 1 km away from their return office at the airport and they still charged me with filling the car with approximately 2.2 litres and associated admin fee. I did lay a complaint with proof of the invoice for refilling the car but my complaint was not considered. 3. I trully believe that Auto Europe must reconsider their partnership with First Car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CAROL - 11 April 2022
" Very grateful to the young man who was thoughtful enough to see that we had a wheelchair as well as a lot of luggage and drove us to the terminal after handing over the vehicle. Sorry didn't get his name but a credit to the company "
" As reliable as ever "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 09 April 2022
" Easy to use and always good service. "
" Used often before and very satisfied indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ERNEST - 31 March 2022
" As Autoeurope it's important to review your relationship with rental Companies use , and this I am not going to use again , "
" They are just not good, Bad service, car was late ⏰ I was suppose to collect at 10am, I left a 11h30 am, invoice came after three days with other charges I don't know about!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 15 March 2022
" Wrong to release an unchecked vehicle "
" When I first ran low on petrol I discovered that the petrol cap would not open because it was broken therefore I was unable to refill the car! Luckily I was near to where I was staying and First Direct were able to replace the car . Very different had we been far away and isolated! Why did they not check the vehicle before issue. Very bad form, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by BRIAN - 30 August 2021
" I always find very good deals thru your site especially as I like the zero excess options you have and your rates are very good "
" They were very professional and courteous and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by HENDRIK STEPHANUS - 12 May 2021
" I refill the vehicle at a fuel station (1 km away from the rental offices) before I handed the vehicle back. I received an invoice for a few litres of fuel as they claim the motor fuel tank was not filled. This is not true as I personally made suire that the vechile was filled with petrol before I handed it back. I diod contact First Car to query this - am awaiting their response. "
" I refill the vehicle at a fuel station (1 km away from the rental offices) before I handed the vehicle back. I received an invoice for a few litres of fuel as they claim the motor fuel tank was not filled. This is not true as I personally made suire that the vechile was filled with petrol before I handed it back. I diod contact First Car to query this - am awaiting their response. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RONALD - 19 January 2021
" Great product although extensions are double the price of new contract Needs looking into "
" Excellent all round service and quality car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by LUCY - 12 May 2020
" Excellent "
" Service and experience always impeccable. Have used them many times and can highly recommended them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 09 April 2020
" Great experience as always "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by PETER - 04 April 2020
" Good value for money. Staff very polite and no pressure selling. "
" First Time I have used First Car but it will defiantly the last. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 03 April 2020
" The car was spotless but very under powered. It was a Volkswagen Polo, we had booked an intermediate size Ford Focus. This was disappointing. The boot held 2 medium sized cases and 2 small cabin bags. Adequate but not powered enough for travelling on South African N2 & N3 "
" The pick up and drop off were seamless. There was no mention of any rebate since we were forced to return the car 3 days early due to C19 virus. We received notification promptly of what our account would be charged for road tolls and petrol top up. These were approximately what we expected. We then got an email notifying us of our R3,000 deposit being refunded minus toll charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 02 April 2020
" We returned the car two weeks early due our growing concern about the coronavirus. The process was hassle free & will have since been informed that we will get a partial refund. Excellent service all round! "
" Our flight from London arrived earlier than expected so when we got to the First desk, our car wasn't ready to pick-up. However it appeared within 30 minutes so we were happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by VELELO - 31 March 2020
" Not happy at all "
" First car wanted their car a day before the expiry date because of the lock down and when I requested a refund they wouldn't give it to me referring me back to auto europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by FIONA - 27 March 2020
" If this problem is resolved we will use you again and also recommend your company "
" 2 weeks before returning the car, first rental phoned us up to change the vehicle. We gave them the car fully fuelled at plett and they drove it back to George and have charged us for fuel we did not use. To make matters worse, the2nd car that was supplied by them was refuelled at George and driven to plettenburg without being refuelled at plett. We then returned the car to port elizabeth with a full tank of petrol and we have sent them the receipts to prove it. But we have still been charged 215 rand. This is impossible. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JASPER - 24 March 2020
" . "
" Very happy with the service I received at 1st Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SHIRLEY - 24 March 2020
" Staff in SAfrica very slow long wait to pick up car and only 3 people in front of me "
" Staff very inefficient. No water in windscreen wipers filled myself "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by DAVID - 23 March 2020
" Why would I recommend a broker who in turn recommends a poor hire company? "
" On pick up my Credit Card was debited R3000 as a security deposit. I returned the car with no damage and a full tank of fuel. The car was checked and agreement was made that everything was good and that my R3000 would be returned within 7-14 days. First Car took R278 for refuelling. The car was returned with a full tank. I feel cheated and therefore would not recommend that anyone use First Car in Cape Town "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LYNETTE - 23 March 2020
" Thank you for amazing service "
" Prompt efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 23 March 2020
" All good. Returned car early as changed flight home due to Corona. First were excellent. "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by MICHAEL - 21 March 2020
" Easy online bookings and car hire service "
" The counter staff at Durban, King Shaza Airport were fantastic. Very friendly and efficient especially as we experienced a number of problems due to the Coronavirus and we were forced to cancel our one contract and extend the other. Both of these amendments were dealt with great efficiency by the local staff. Will definitely use First car hire on our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREAS - 20 March 2020
" good and efficient "
" price criteria was main decision size of vehicle good for several pieces of luggage and two people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREW - 19 March 2020
" I filled the car to full approx 10 km from the airport , and the staff at drop off agreed it was full. When I rec'd my invoice a couple of days later I was amazed to see I was charged 54 rand for fuel. Again not very good. The value for the car was good but your staff at the desk and drop off do not have great customer service skills "
" We were a few minutes early when we arrived at the check in for our car, and were told we would have to wait 10-15 minutes. After 40 minutes we discovered we had been totally forgotten.Not good!!!,! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DUNCAN - 17 March 2020
" I do appreciate that South Africa is not for the soft hearted and have visited upwards of 15 times using Auto Europe for most af my visits. In this instance I do believe you fell short in what I consider was a failure in ensuring a basic level of customer care with regards to my tyre problem. A get you home tyre is a NO NO when touring the outer reaches of SA as it happens I did not have a tyre problem, but it made travel a worry. If on my next booking you cannot give me a piece of mind then I will have to seek other arrangement with my future bookings "
" 1/ the car only had a get you home spare tyre totally unsuitable for touring where areas of the Northen Cape have little or no facilities, could have caused us a serious problem. 2/ the safety central locking system failed on the nearside rear door entry was gained by a third party and my wife was assaulted and robbed of a mobile phone "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by TREVOR - 15 March 2020
" Auto Europe are good but First needs to attend to customer relations "
" vehicle was not what we signed up to but was an almost ok substitute. We did fill the car on the airport within 200m of the rental place bur still they requested top up and I really question this. It was minimal but still a scam? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ALEXANDER - 15 March 2020
" As above. Waiting for refund from deposit, which I hope is dealt with as efficiently as general services. "
" No problems at all. Very efficiently handled. Car very comfortable and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by ROGER - 14 March 2020
" A very easy service to use. Especially wrt level of insurance cover "
" Used them many times. Service is great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN - 13 March 2020
" Great "
" Great service no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELEANOR - 13 March 2020
" Great "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ANTONIO - 03 March 2020
" great prices, very happy overall with website, easy to use clear information and will use again in the future "
" great easy service, pucked car up dropped off smoothly quickly no hastles very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 29 February 2020
" No adverse comments save for vehicle having numerous marks/chips on pick up (too many to record/check). "
" Regular users. General high standard of service ensures we continue to use you "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by BRETT - 28 February 2020
" Hassle free and friendly experience "
" Booked a Renault Sondero and received a Suzuki but on the whole staff were friendly and helpful. It was a positive experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PIETERMARITZBURG, ZA - Reviewed by NIGEL - 27 February 2020
" What my voucher said compared to the conditions of rental were different "
" Staff polite and helpful "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GEORGE, ZA - Reviewed by KENNETH - 26 February 2020
" Return was easy.Parked car and person there to help with luggage. Counter staff were quick to complete forms. "
" Everything was very good.Reception staff efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BERNIE - 23 February 2020
" As Above "
" All went to plan, just awaiting my ZA R 3000 excess deposit return!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GILLIAN - 21 February 2020
" See above "
" Having been told when I collected the car that no charge would be made on my credit card for the deposit, I found that it was taken out of my account and I am now waiting for it to be returned.no doubt I will lose out on the exchange rate. ( I had already paid for the rental in full through Auto Europe) I returned the car having filled it at the filling station a few hundred yards from the car rental returns. I was surprised to receive an invoice for R 53 which was for fuel - R20 of this for a service charge for the privilege of being charged for 2,2 litres of fuel. Having filled the car to the brim there is no way another 2 litres would have fitted in the tank. I know the amount charged may seem insignificant but I object on principle since 5ere is no way I can guarantee that the car was completely full to overflowing when I originally collected it. So, from being very happy with all aspects of the admin of the car hire, and having used you in the past and been very happy with the service I have received I am left feeling a little disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by GHISLAINE - 20 February 2020
" Xxxx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 19 February 2020
" I have hired cars at CPT many times with various suppliers without any complaints whatsoever. th is the first and last time that I use First Rental. "
" I booked a Ford Focus rated as an intermediate car but received a polo sedan which is an economy car. The assistant said that they had stopped offering the focus and if I didn't like the alternative I should phone their head office. I could have rented the polo sedan at half the price elsewhere. I filled up at the BP airport garage on my return and Their invoice which I received 2 days later charged me 45 rand for petrol. They took a deposit of 3000 rand straight away on the first day of hire and now 5 days after the hire have not returned it. Other companies take a card authorisation for the deposit just in case any charges become due later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by PHILIP - 19 February 2020
" Sat Nav was poor value and wasn't very effective. Did not have the roads on that I needed. "
" Sat Nav was poor value and wasn't very effective. Did not have the roads on that I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by IAN - 17 February 2020
" Except above, excellent. "
" Just received an emailed receipt for the Extras. 75 rand for an unpaid toll including administration charge. I was waved through the toll booth and said it was free for rental cars. 20 rand for petrol administration. Very minor costs but still a surprise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by ALAN - 17 February 2020
" Good "
" First time with First Car. Impressed with the standards and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by THANDO - 13 February 2020
" Good service "
" Very comfortable car,but very expensive in petrol. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARALAMBOS - 13 February 2020
" i left the tank on full but was still deducted an amount. that was a little unfair if you ask me. the car itself was just fine. peripheral scuffs everywhere but couldnt fault the drive. "
" i left the tank on full but was still deducted an amount. that was a little unfair if you ask me. the car itself was just fine. peripheral scuffs everywhere but couldnt fault the drive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by ANNA - 13 February 2020
" No comment on Auto Europe we received the service advertised and have no complaints. "
" Strange as it may seem the answers to Questions 1 & 2 are accurate and honest answers. However the reason for taking the time to answer this " survey / questionnaire" is that we were involved in an accident with the rental car, Police description of accident "Hit and Run". First Car Rental dealt with the Paper work at Johannesburg airport very efficiently on Thursday 06/02/20 and today Thursday 13/02/20 after requesting from First Rental late Monday afternoon a damage report and invoices ALL the documentation has been sent by Email along with an offer to provide any further information on request. We are now in a position to put in a claim on our UK Car Excess Policy sooner than expected and no hassle by First Car Rental. A very trying situation made easier by their very professional behaviour. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TIMOTHY - 12 February 2020
" First Car always offer reasonable prices. They are as efficient as the bigger rental companies. "
" I have used First Car several times. They have a good IT system and are fast and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DANNY - 12 February 2020
" Great experience for my first car rental "
" All went very smoothly and can't fault the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JC - 12 February 2020
" Except for the above, everything went real smooth and I was satisfied with them. "
" Every thing went 100%, but the fact that they charge you R35.00, just to retrieve the toll fees from the gadget on the car's screen, is ridiculous! It's not much money, but it's the principle of the matter! A 1000 clients, being robbed like this and they'll end up with R35 000.00 and that is what's bothering me!. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOSEPH - 12 February 2020
" I have only good things to say about car hire with AutoEurope and First car "
" I have used First Car several times and have always been very happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ROBERT - 10 February 2020
" All went very well "
" Very good company to hire from "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 10 February 2020
" The return the car with a full tank of petrol is open to abuse. "
" I filled the car up with petrol to overflowing and took a video of the process but was still charged for not having a full tank of petrol on return of the car. This is the second time this has happened with First Car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOY - 07 February 2020
" I only seem to have problems with First and not with other car hire companies in S.Africa "
" Every time I hire through First there is a problem! I always allow plenty of time when dropping off and always ask for a final invoice but am never able to obtain it. This time I got an e-mail saying the invoice would follow but stating that they always re-fuel all cars even if returned full. This is the first time I have been advised of that but was not unduly worried. Now I have received an invoice with a charge of R261.98 for fuel plus a further R20 fuel admin fee. Firstly I am most unhappy about the admin charge as if they refuel every return rental then everybody will have to pay this charge but I am furious about the fuel charge as I returned the car full. I only travelled 261kms in total. I filled up with petrol just before reaching the airport and this was the only time I had put fuel in the car throughout the whole rental because I had travelled so few kilometres. I paid R239 so there is no way I should have been charged a further R261.98 by First. I would appreciate your help in recovering this cost. This is totally unacceptable behaviour by a car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by MICHELLE - 01 February 2020
" Still waiting on bill for windscreen damaged by a stone thrown up by another car at roadworks "
" They were great but also gave me more appreciation if auto europe. The nine-day car rental through you cost €103, a two-day extension with First Car directly cost €54! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JACKSON - 31 January 2020
" I cannot recommend First to anybody because of the practice of charging against the card "
" When we arrived they blocked an amount on the credit card as a deposit. This was acceptable practice. However we have had a credit card summary which shows this as a charge which has not been refunded. We would like this money back and I assume that you have more influence than we have? "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by HESTON - 27 January 2020
" Good price and efficient communication. "
" The staff member was friendly but their technology was a little tempremental. An extra driver was included in our original price which was a nice surprise. I didn't know cars still existed without central locking and electric windows. Especially in a relatively dangerous place as Cape Town central locking would have provided greater peace of mind - we spent a lot of time double checking that all the doors had been individually locked. Air conditioning was appreciated though. The person who took our car from us asked us for a tip which felt a bit uncomfortable (although only after he'd given us the all clear). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by DENISE - 24 January 2020
" Very good. Easy booking and everything went according to plan. "
" Very impressed. Lovely new car in very clean condition. The service and attention from the staff at First Car at Capetown Airport was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAN - 14 January 2020
" The expiry date on the car seat had been removed and hence it was a bit concerning whether the car seat was ok or not. Other than that, everything was great. "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DELENE - 13 January 2020
" Always get the best prices and deals with Auto Europe, no surprises!! "
" The condition of the car could've been better but I understand it is a busy period for them and they were struggling with availability due to people doing last minute extensions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by PAUL - 12 January 2020
" The Car provided was not roadworthy and we had to return it.Not the customer experience you wanted following a 13 hour flight.The exhaust system had completely blown and the car sounded like a tank.How First wanted to give us a car in such poor condition is amazing. The supervisor Zanele was very unhelpful and had no basic customer service skills or behaviours, completely disinterested. They had cars ready but chose to make us wait. Why?Returning the car in Cape Town city the representative Alex was pleasant and efficient in his dealings with me. "
" The Car provided was not roadworthy and we had to return it.Not the customer experience you wanted following a 13 hour flight.The exhaust system had completely blown and the car sounded like a tank.How First wanted to give us a car in such poor condition is amazing. The supervisor Zanele was very unhelpful and had no basic customer service skills or behaviours, completely disinterested. They had cars ready but chose to make us wait. Why?Returning the car in Cape Town city the representative Alex was pleasant and efficient in his dealings with me. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by DHENIS - 10 January 2020
" See point 3 "
" Despite being told that the car was clean and undamaged..this proved to be untrue Had to have a second car..which was not up the standard of expected cleanliness "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 04 January 2020
" Very disappointing. "
" This is not the first time I have hired with First and not the first time I have been extremely disappointed. They are cheaper than most but you still expect a certain standard. The car had no central locking which is not good in S.Africa in case you need to leave somewhere you feel unsafe in a hurry. When I returned the car they refused to give me a final invoice despite being happy with the state I returned the car in and assured me it would be e-mailed to me later that day. I am still waiting and that was 1 Jan. This is also a problem I have encountered before. Very, very dissatisfied but would be very grateful if you could obtain a final invoice for me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by DANNY - 02 January 2020
" Auto Europe was fairly straight forward. "
" At the time of collecting the car we were bizarrely asked the question: where were we staying in Johannesburg?. It transpired that the class of car we had booked was unavailable and the counter staff actually wanted to downgrade us for the first day. We had to argue in order to get an upgrade. First car then chased us for two days seeking to replace the car and ignoring our emails confirming timing for collection. Out of 12 days holiday losing 2 days waiting in vain for First Car to get their acts together was extremely annoying! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DEREK - 12 December 2019
" Smooth and efficient "
" Simple to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 07 December 2019
" The booking procedure was straightforward and with good prices and options being offered. The subsequent service was good and when a minor problem was encountered (a delayed late arrival for collection) this was efficiently dealt with. I have always used Auto Europe and will continue to do so! "
" First Car have always provided a good service at collection and drop-off (in Durban RSA). The prices they have charged are competitive and the quality of the cars has proved to be high. NO problems have ever been experienced with them and they are to be recommended. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENRY - 04 December 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LOUISE - 03 December 2019
" very satisfied would use again "
" Good fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 30 November 2019
" The auto refund process on claiming back my excess on above accident was extremelly efficient and helpful and was sorted in two days. I was very impressed "
" very helpful in replacing car when I damaged the front end of the car driving into a storm drain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DEREK - 24 November 2019
" Easy booking "
" You have to pay a refundable cash deposit which is returned after cars return less what seems to be a compulsory refuelling charge. I returned the car completely full, couldn't get more in the tank, and I was still charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RODNEY HILTON - 23 November 2019
" We always find the staff cheerful and helpful. "
" We usually get really good service, this time was no exception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by CHRISTO - 20 November 2019
" quality and a good price - thanks "
" fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 18 November 2019
" User friendly website with a very detailed information showing type of car, hire company, and contract conditions. "
" The car whilst only having +/- 17,000 km. had a multitude of defects highlighted on the contract however it was not possible, due to the poorly light car park, to check if they constituted the total number of defects especially as it was raining at the time and almost dark. The windscreen washing water is only plain water and never has any washing additive to ensure the windscreen is cleaned correctly in poor weather. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by LUCY - 08 November 2019
" Easy booking. "
" Everything went as p;lanned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JASON - 06 November 2019
" Nice car, easy pick-up and drop-off scheme. No pressure selling of add-ons. Thank you for a good service. "
" Nice, pleasant experience at a competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 06 November 2019
" Terrible "
" I wanted to hire the car a day early. I tried to change my booking with Autoeurope but your site refused the change. I drove to the airport and discussed with First Car and they said no problem just come in a day early and we will give you a car without a problem. I arrived a day early and was refused a car despite being told 3 days earlier that I could have a car early. I was told to do it online with you but the website refused to advance the booking so I phoned you, AutoEurope and the operator said I could not change the date or time of the booking. This was really inconvenient. Why can't you change a booking 48 hours in advance!!! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICHOLAS - 05 November 2019
" Please see above "
" After filling the car up with petrol at the airport on date of departure we are now being asked to pay admin and further petrol fees after the car was filled completely and dropped off with the fuel gauge showing full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAMELA - 05 November 2019
" All good ! Just makes life easier. :) "
" In Cape Town the representative was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 04 November 2019
" I have received a series of inane comments from your staff in response to my request for help. Nobody has done anything to help. Instead the messages thank me for using Auto Europe and ask me to contact Auto Europe if I have any questions. I have done so repeatedly but to no avail. Dreadful service. The fact that you have sent me a survey before addressing my concerns demonstrates still further how little you care. "
" I am still waiting for you as my broker and First as the car rental firm to address my concerns about: (a) being charged for petrol when the tank was completely full; and (b) being charged for GPS which was included in the price. I am very dissatsified. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by STEWART - 24 October 2019
" ease of reserving a vehicle & price. "
" High mileage...clutch a bit dodgy But a good sat nave in a entry level hire car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
EAST LONDON, ZA - Reviewed by STEWART JOHN - 24 October 2019
" East of making the car reservation "
" east London (S A) on the ball/helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 24 October 2019
" Very good. "
" Car was clean when we collected it. The checklist for the exterior was accurate, but there was damage inside the vehicle that hadn't been noted. Bluetooth phone connection was a problem, because the 5 phone limit had been reached, so we had to work out how to remove old registrations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GARY - 24 October 2019
" Very good the car was nearly new "
" Very efficient no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 22 October 2019
" Easy and efficient with no surprises "
" Great service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HELEN - 14 October 2019
" On the whole fault-free for vehicle and smiling service. Watch the detail of the fuelling! - I know that it's in their T&Cs, but it doesn't pay to try to get the car back full. "
" On the whole the rental was good. The staff friendly and the car was as you'd expect for its kms and that its a rental. My husband did have to add a few observations of dents and scratches at collection, but nothing serious. My dissatisfaction comes from the "fuel fee" added at drop off. Even though we filled TO THE BRIM at the Engen fuel stop at Johannesburg Airport and drove the less than 1km back to the drop point, First none the less add two litres of fuel to our bill plus a fuelling fee. We queried this and was told that it is standard practice for them to add even more fuel (even though they then have to drive it back to their collection point (1km) and use that fuel up!!) and then charge us a fee for doing so. What is the point of a full-to-full condition if they are going to charge us anyway?? Each car they makes an extra profit - only one or two ££s but a bit of a rip-off. Next time we will just return the car empty and let them put themselves out to fill it up again - we will be charged in any event!! The e-Tag in the car didn't work, so we paid cash (and queued) at each toll. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by STEPHEN - 12 October 2019
" all worked fine "
" very happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JEAN - 12 October 2019
" I was happy with the service givin however very disappointed getting an invoice being charged for fuel, when in fact I filled the car hire petrol tank up before returning the vehicle. If it is not reimbursed I will probably use another car hire company and pass on leads to them instead. It's unfortunate I was charged for petrol when I had already filled the car hire vehicle up because had this not happened I definitely would have used first car hire / auto Europe again in the future "
" I was happy with the service givin however very disappointed getting an invoice being charged for fuel, when in fact I filled the car hire petrol tank up before returning the vehicle. If it is not reimbursed I will probably use another car hire company and pass on leads to them instead. It's unfortunate I was charged for petrol when I had already filled the car hire vehicle up because had this not happened I definitely would have used first car hire / auto Europe again in the future "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by WILLIAM - 24 September 2019
" Great overall "
" All positive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 24 September 2019
" Hoping the condition of the car given was a one off as we are normally quite happy with the cars and service normally given. "
" Have used First Car a few times and been quite happy with them, but the condition of the nearly new vehicles bodywork was vastly worse than marked on the hand over form given with the keys at check in. On returning to the counter to complain and told the form was for the client to mark up was nonsense and the form is marked up by First Car only after cleaning and what is seen! If I weren't not so cynical maybe this was an attempt to scam the customer into paying for damage not noted at handover and which is NEVER fixed by the company. I told the supervisor this and didn't expect a future claim from them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by MICHAEL - 23 September 2019
" A fast and efficient service, friendly and helpful staff. "
" As stated in the terms and conditions you recieve the car full and when you drop it off you will be charged for refueling it even if you have just filled it up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JASON - 23 September 2019
" Easy to use with a good selection of rental options and prices. "
" The car we reserved wasn't ready when we arrived, even though we got there 30 minutes after the stated pick-up time. We were given an "upgrade" instead but, it seemed the car had been in some incident during a previous rental as it pulled to the right hand side quite badly and vibrated heavily, even at low speeds. It felt quite unsafe to drive. Thankfully we only needed it for the one afternoon, otherwise we would have had to ask them for a replacement. We did report it but, we're not sure if anything was done about it. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by STEVEN - 20 September 2019
" As per my comment above "
" I returned the car full to full with fuel and received a further bill where they said they had to fill it up again even after I supplied the fuel slip and did not do much mileage I contested it but were adamant that there was more fuel to put in?? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by FREDERICK - 16 September 2019
" . "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 14 September 2019
" I was very unhappy with your company's support with a booking we had in July at Munich. Having booked cars through you for a total of around 3 months per year for the past few years, I said then that I won't be doing that again. And I won't. In December I have cancelled through you and booked with another agency. I don't plan to use you again. "
" We have used First Car many times over the last few years and our feeling is that the model of car you get (in this case, C class) has got worse and worse. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by MICHAEL - 10 September 2019
" Simple easy & competitively priced "
" All went very smoothly No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by AJAY - 03 September 2019
" Quick and simple service "
" car was ok basic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DOROTHY - 30 August 2019
" Vehicle didn't seem in good order ? Shocks and engine size given smaller than advertised . "
" Generally good but am not happy after querying a payment had already been made online to AutoEurope I was told I had to pay on collection of vehicle as I wasn't billed and now I realise I've been billed twice on 2 cards by both Autoeurope online and 1st car rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by BENJAMIN - 16 August 2019
" Very good "
" Very professional staff. I pricked a car and reported that the car was making noise. I was able to change the car and process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRIAN - 07 August 2019
" I have always had awesome experience with Auto Europe great options and when I had had a query very prompt with response and resolution "
" Great service and very professional and car clean and good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BRENDA - 06 August 2019
" So easy to use and best deals "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 29 July 2019
" Many of the cars appear to be at the end of their rental life with mileages in excess of 30,000 kms. "
" Since SIXT took over First car the check has become very confusing even the staff cannot use the new computer system easily. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 28 July 2019
" All good "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 16 July 2019
" Always great experience "
" Very good experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GEORGE, ZA - Reviewed by RONNIE - 11 July 2019
" Excellent car "
" It was excellent we vot tge car we ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by KEITH - 02 June 2019
" Everything went smoothly. "
" Reasonable rates, cars in good condition, efficient service. Had to exchange the original car during a 1 month rental and this was done without too much difficulty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by MERRILL - 31 May 2019
" We are very satisfied with the service from Auto Europe. The site was easy to use and the choice of car provider was good. "
" The customer service from First Car was excellent, and we had no problems with picking up or dropping off the vehicle. Everyone was very polite and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by LELIE - 02 May 2019
" HAPPY TO RECOMMEND FRIENDS "
" GOOD SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MALCOLM - 01 May 2019
" Great experience "
" They were very efficient and friendly, no queues compared to some other hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TERENCE - 25 April 2019
" Wanted to extend the rental for two days. First car staff advise me to do it via auto Europe, but when I got in touch with auto EuropeThey were not helpful at all. "
" They were great and very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by NIGEL - 14 April 2019
" Car was adequate and very fuel efficient. Slight confusion on the policy of returning with full tank or not as the policy document informed to bring back full but further information later on the hire informed do not return full. "
" What more can you ask for, no queues no hard selling for upgrade or extra insurance and on the road in no time at all. Return was just as easy and very close to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KAREL - 13 April 2019
" Please read the above lines in the above boxes, that'll give you my comments about our experience. Of all this I'm mostly concerned about the possible charge for petrol, not so much about the toll fees (in my memory about the toll fees for ordinary cars is that a single passage costs now ZAR53; so times 3 would give the figure of R159, not 669.... "
" I booked Nissan Almera with Auto Europe (or similar...). Well, I got the "similar", i. e. Suzuki Baleno. Thre's nothing wrong with that type of car but it is smaller than Nissan Almera! And i met several other travelers that had Nissan Almera from First Car... Secondly: I had to pay (= mandatory order) of ZAR3000 - ok. I've now received a refund of ZAR2330.68. What was the amount of ZAR669.32 used for?? Was it for toll on the N 2?? (went through that 3 times). Or was it also for petrol?? If that's the case, I would be very unhappy, as there was a note in large and colourful note hanging from the rear mirror saying "return vehicle empty"!!! Can you please explain that!!! Furthermore, our Suzuki Baleno had some sticky tape applied to little side spaces (for coins or small objects) - that doesn't really make a very good impression "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DAVID - 13 April 2019
" As noted above. Auto-Europe need to get this stuff sorted out. "
" The car we had, a Ford Figo, is absolutely awful, with the most basic features I have ever seen in a Category C car. If this is what First are going to give us in future then we will cross them off the list! In the past, we have had cars from them for a total of maybe 12-15 weeks a year. Maybe this will be the last time. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by DEREK - 12 April 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HAMISH - 12 April 2019
" Booking with auto Europe is efficient and I do feel we get offered the best available deal. A shame the rental company cant fulfil our request. This should be made clear before travel "
" When I made the booking (6 months prior to travel) i requested an infant seat and a toddler car seat. Upon arrival at Cape Town International we were told that this was subject to availability and that no infant seat was available. This was the case for another couple just ahead of us in the queue. I find this entirely unsatisfactory and poor service. It is illegal to travel with babies out of car seats and when you travel across the world, you are at the mercy of the car hire company to assist. When making such a booking so far in advance, I would expect arrangements to be made to provide the required equipment. Instead the staff at the desk could offer no help or solution and in the end we had to purchase a car seat over there. This really is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by WILLIAM - 11 April 2019
" Repeat smooth experience "
" Just a smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by EDWARD - 07 April 2019
" Not really. Staff were well meaning and polite bout the vehicle was not the VW combi we wanted and we could not use the sat nav . "
" i hired a sat nav which i was not shown how to work at pick up and given it in a bag. it was only a few days later we tried it and could not get it to work via the 12v power supply port in the central dash. Our children bought SIM cards to get over this issue. On returning the vehicle the desk staff on referring to the manager in the back office who did not come out to see me said that they could not offer a refund and i had to refer to Customer Service. Great!! Because I had no n more help I wrote on the accident and incident form that the 12v power supply in the central dash did not work so we could not use the sat nav I paid for and still await a refund Also we wanted a 8 seat vehicle with windows that opened in the rear to allow us to take photos. we did not get this, and were let down. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GARETH - 05 April 2019
" I have used Auto Europe for many years because of their pricing and efficiency, as well as the option to pay a little extra for no excess, which I hope never to use. "
" The vehicle was just what we needed for a family trip to Hluhluwe. It was impeccably clean, comfortable and a pleasure to drive. First Car provides professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISTAIR - 01 April 2019
" Very efficient service! "
" Very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by RODNEY - 01 April 2019
" I expect a refund of the additional amount of £159.94 debited to my credit card by First Car or Auto Europe as this means I have paid twice for the car rental. If this is not resolved I will never again rent through either Auto Europe or First car or recommend either to my traveling collegues "
" I have been debited a further £159.94 from my credit card and I expect a refund if not this means I have paid twice for the privilage of renting through First Car and Auto Europe never again "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICHOLAS - 01 April 2019
" See comments on the vehicle supplied above. "
" The vehicle we were supplied with (Nissan Hardbody) was not of a similar standard to the vehicle booked (Ford Ranger). The vehicle was small, noisy, uncomfortable to travel in and uneconomical. I would have expected the vehicle supplied to be of the same standard or better than the vehicle supplied and not worse. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 29 March 2019
" Very good all round. "
" Very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TERENCE - 28 March 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 March 2019
" great prices "
" Glad we don't have to return the vehicle with a full tank "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ROBERT - 26 March 2019
" In the past I have only good experience with Auto Europe booking through both the UK and European web sites. The web sites are easy to use and the follow up prior to the start of the rental was always appreciated. "
" After my previous rental with First Car they tried to charge me for a new windscreen even though the car condition report prior to the rental showed a chip in the windscreen from which a crack formed. After referring First Car to the original car condition report the reversed the debit on my credit card, apologised, and promised a better service for my next rental. On my arrival in Durban the staff had no record on their system of the problem experienced with my previous rental and as they claimed they did not have the Toyota Etios at the depot they could only offer alternatives. Later in the car park I saw a Toyota Etios there, but the attendant told me that it was already ordered, I could only assume that cars booked through your company were not given the same service as direct bookings with their company. I had eventually agreed to take a Suzuki Swift but after spending time checking the condition report, loading suitcases I found the radio didn't work, so I had to start the check out from the beginning and was only offered a Ford Figo with over 35,000 Km and multiple defects marked on the body and only 3mm of tread left on all tyres. I have been using First Car Rentals in Durban for several years now but from the reception area it would appear that First Car has now become part of Sixt car hire and can only assume that this change in ownership has resulted in the problems I have experienced with my last two rentals with the through your company. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by FRANCINA - 26 March 2019
" Overall happy, still waiting for my 3000 rand I paid as an excess to be paid back into my account. It's been a week since I returned the car? How long does it normally take? "
" Service efficient, even though their systems were down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 25 March 2019
" Would be happy to use First again. "
" I did not receive the car I ordered but the replacement was adequate and in good condition and mechanical order. I much prefer full and return full rather than refill by the r3ntal company. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHARLES - 23 March 2019
" All very easy with no complications "
" The staff were courteous and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GARETH - 21 March 2019
" Very efficient service, with an excellent vehicle and thorough checks beforehand and afterwards. "
" Quick, efficient collection of car in fine condition, and just what was required. Similarly the drop off was smooth and efficient. However, the vehicle was driven less than well afterwards by a staff driver - there is no need for harsh acceleration and braking anywhere, but particularly in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 19 March 2019
" Very easy transaction. No hassles or problems. "
" Used before and happy with company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN - 18 March 2019
" Overhaul good all round experiance "
" Very easy car pick up, counter staff professional and friendly, walked with me to the car, happy to use this company next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 18 March 2019
" . "
" The first car we had was in very poor condition and had a flat battery. The second car that replaced it was better. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019
" as above "
" There were no cars available when I got to the desk. There was a hole in the drivers foot mat "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019
" Have used Auto Europe for several years in S A and have not experienced any problems. "
" Very helpful staff at booking in and returning of vehicle. Car almost new . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 13 March 2019
" Excellent After care service/correspondence "
" Very good but it's a week since the hire terminated and as yet I have not received by deposit refund yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROGER - 13 March 2019
" Not happy having money taken from my bank account. I should have been told at the time of booking "
" 5 days after drop off and I still have not been refunded my deposit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SUSAN - 12 March 2019
" I book cars with Auto Europe frequently and most of the time the experience is OK and the cars provided are as expected. However, on this occasion it fell short. "
" We booked an economy car and the voucher said Toyota Etios or similar - we were given a VW Up - which is considerably smaller and we really struggled to get our luggage. We had previously booked via you with First and had received a Toyota Etios which would have been fine. I do not think the VW Up should be in the Economy category - it is more in line with the Mini category. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
GEORGE, ZA - Reviewed by PAUL - 11 March 2019
" All OK. Always recommend to friends to use Auto Europe "
" Excellent. Good car & service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALAN - 11 March 2019
" Nothing more to add "
" No problems and have now received my deposit refund "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ROGER - 09 March 2019
" Our site of choice . Always use them after using others Autoeuropa is by far the best "
" Quick to book in polite professional staff .The guy who checked over the vehicle also loaded our cases. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXANDER - 08 March 2019
" Overall very good "
" Very good though not our first choice of car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MICHAEL - 08 March 2019
" I was appalled at the disgraceful hire charge your company tried to apply for the hire of a battered and out of date Satellite Navigation System, at ten pounds a day my hire charge would have been £350.00, I bought one for £105.00. Shame on you "
" The car was in excellent condition, clean and very comfortable. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 08 March 2019
" See Above "
" This was everything that Hertz( earlier in our trip) was not. Fast, efficient and actually had the car ready for us when we arrived - Note to others - hertz did not and we waited half an hour after they had processed us. First Car also had a computer screen that we could see and fill in at the same time as the counter staff. Also was able to drop the car off without filling up and they did it for us without charging anything extra - just for the petrol - that's customer service I'd use them every time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DAVID - 07 March 2019
" As above "
" They were excellent in all respects and the pick up offices and car park area are very convenient for airport passengers coming off flights with a lot of luggage ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALMIRO - 06 March 2019
" I've not had issues with Auto Europe for a long time and I have used them dozens of times. I will continue but i hope that Auto Europe look into this matter of First Car "
" Due to unforeseen circumstances I had a car booked followed by another car. When I returned the first car they told me of tyre damage that, i knew had been there before. I still had to pay as I had no proof. I then picked up the second car and took loads of photos of the car. I returned the car with no issues and now they have claimed that I damaged the car even after I ensured that every dent and scratch had been logged on the form. I also have photographic evidence that it had been there before. I believe that this might be corruption on a wide scale as it happened twice to me in one holiday. incredible "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GEORGE, ZA - Reviewed by JOHN - 06 March 2019
" Ok "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 03 March 2019
" I have used Auto Europe several times and will continue to do so. "
" Efficient at check-out desk. Wasn't expecting 3000ZAR deposit to be asked for but residue was paid back promptly after car returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILLIPA - 03 March 2019
" good "
" good except shortage of staff in pickup car park. also loose battery terminal leading to loss of power on non tarmac road. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GWYN - 02 March 2019
" Fine "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by WILLIAM - 01 March 2019
" As question 3. "
" Efficient and courteous staff. Overall a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RICHARD - 26 February 2019
" N/A "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by RICHARD - 26 February 2019
" N/A "
" i have always been satisfied with first car, But this time in East London the car was a little bit dented and worn for its age and when i took it back the checker tried to blame me for 3 little marks on the bonnet to which i told him that they must have been there when i picked the car up and that the car was not as clean as when i dropped it back valeted as we spent a lot of time at the beach. I was not impressed and wrote on their form that i did not take any liability for this tiny bit of so called damage. I also photographed the form i signed to countermand anything they tried. I have always used first and would use them again but this incident was quite annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DURBAN, ZA - Reviewed by MICHAEL - 23 February 2019
" See point 3. "
" We were shown where our car was parked by LINDA. When he saw we were not happy with it he immediately arranged another car and ran through everything with us. A very helpful and friendly chap with good customer service skills. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 21 February 2019
" No problem except car provided was not the one shown by auto Europe "
" Short queue but most of the information requested could have and should been provide by electronic means in advance "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORT ELIZABETH, ZA - Reviewed by JOHN - 21 February 2019
" Easy to use web site competitive prices "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by CATHERINE - 18 February 2019
" When I have another trip to SA I will definitely use First Car. "
" I used First Car at OR Thambo JHB in 2018 was so impressed I used it again now in 2019 and also organised to hire a car in George from First Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CATHERINE - 18 February 2019
" Very impressed with First Car Rentals. "
" I used First Car in 2018 and was so happy with service I used it again in 2019. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MARIA ELISABETTA - 18 February 2019
" The car rental had good reviews and was recommended within autoeurope website but does not correspond to our experience "
" They charged a lot of extras once we were on site. Also they charged £30 for additional fuel while we returned the car full. We made a claim about this but we were told this is what was shown in the records by the staff. I suspect there is something fishy going on there. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by KEITH - 17 February 2019
" Great web site experience, lots of options, I enjoy using Auto Europe and I do this often "
" Everything was great and all processes smooth, but car was not ready at pick up time (had to wait 15 minutes whilst it was delivered from another site). Would use again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEWART - 15 February 2019
" smooth booking process. "
" good efficient service. well priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by LAURIEL - 14 February 2019
" Great service. Very smooth and helpful "
" They were quick and helpful to us as we had a baby "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PETER - 13 February 2019
" Car I used very good
" Very friendly Staff on Arrival, however keys not available at time of collection?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 12 February 2019
" Very good service will use again "
" Excellent service by everybody at CPTN Airport,my one complaint is that I recieved an email Friday 18/2 saying that my invoice would be with me on Sunday 20/2.I have emailed 1st but have niether a reply or invoice,please could inform me what is happening. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by FRANK - 11 February 2019
" All good. "
" I have used First Car many times, never a complaint unlike the experiences I have had from other hire companies in South Africa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CHRISTOPHER - 10 February 2019
" The problem starts when booking through all brokers as not enough customer details relating to my above comments are taken into account. You need to thoroughly review the whole process from start to finish. "
" Drop off is the same with all companies. Sign a mountain of paperwork at pick up and nothing at drop off. Told car is ok but nothing to prove the car has even been returned in ok condition. No bumps, scrapes and full tank, etc. Pleasing that First Car returned R3000 retainer less what? Assume it was for toll fees? You need to review whole process from start to finish. e.g. Why not send copies of driving licence, passport and driving licence through your booking facilities securely when choosing the car so all they have too do their end in validate every thing is correct rather than queuing endlessly because they have to photocopy everything. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 08 February 2019
" car went well "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 07 February 2019
" All ok , very good handovers at the airport both times . The only blemish was that I never received a final invoice to obtain a part refund against the deposit taken . It had been done but I wasn't advised and had to chase. Customer services resolved by phone immediately.. "
" All very slick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLES - 06 February 2019
" Could not be better, but depends on price "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 05 February 2019
" Auto Europe are a joke . We had to change some details of our reservation. The operator we spoke to completely unwilling to help, condescending in manner and ultimately hung up on us with our problem unresolved. There are many car rental brokers , do not touch auto europe with a barge pole "
" Mediocre "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by REGINALD - 04 February 2019
" First were quick to sort their error "
" Given Group "B" instead of booked Group "C" vehicle.Notified First and they refunded difference in cost of the 2 groups. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by RICHARD - 29 January 2019
" All good "
" Collected within just a few minutes "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - 29 January 2019
" See 3 above. "
" Very efficient & also no hard sell re addons. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by LEAZA - 27 January 2019
" Excellent "
" Excellent service Extremely helpful and flexible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 26 January 2019
" Excellent - First Car Rental are an excellent local partner in SA. "
" Excellent service - the ordered vehicle was not available when I landed - they gave me a BMW for the day and then drove the ordered vehicle to me in the afternoon. They were pleasant, attentive and a pleasure to deal with making each contact as easy . as possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SANDRA - 25 January 2019
" Useless no Help "
" It's Africa!! We all know it's slow. 9! Staff no one in control really. I left my passport at my villa so my south African friend I collected YOUR staff said no problem she can take the car then change details in constantia. Of course!!! We get there and errrr no cannot change. We reversed into a bollard in a car park and nowy SA friends gets all the hassle the emails the demands for money.. Your hire car First Car just keeps saying not out issue talk to london.. I get s girl in Portugal who was as helpful as a chocolate tea pot and did not care . I have cut my hire car which was a useless car and hardly moved from 28!!!! Days to 5!!! And NOPE no refund ... No I would never recommend you ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by SHAHANA - 25 January 2019
" Easy to use "
" Very helpful and friendly staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by NICK - 24 January 2019
" the car hired in cape town had a problem with a sliding rear door which would not open . "
" ok. except for rear door fault on car hired "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JAMES - 21 January 2019
" Overall no problems and a very good price compared to most others. "
" On inspection some minor paint marks/scuff were not marked in check sheet and had to have it amended otherwise good. First Car ask that the fuel not to be topped up prior to return and that as far as I know is not normal practice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GEORGE, ZA - Reviewed by JAMES - 21 January 2019
" All together great service ad value - it would have been 10's but the comment above. "
" Very good experience - friendly staff and efficient at both collection and drop-off. A small thing but worth mentioning is that they did cash the SA R3000 deposit paid on collection pre confirmation that there were no extra charges on return of the vehicle and when this was credited back, the exchange rate movement has meant that there was a small amount charged. Of course, exchange rate the could have gone the other way. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 21 January 2019
" Easy booking, disappointing quality of car "
" Highest class vehicle rented but very low spec. No parking sensors, no cruise control "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JACKIE - 20 January 2019
" Not enough counter staff and around 2 hours to collect a pre- booked car. "
" Pick up took over two hours, an hour queuing to get to see an assistant then a further hour to wait for a vehicle, several other people had similar experiences. Considering the car was booked in advance would have expected a car to be available on arrival. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 15 January 2019
" Awful experience. Will not use First Car again "
" Very poor service. The car wasn't ready when we arrived. We had to wait half an hour before they could find one. No apologies from the staff. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DURBAN, ZA - Reviewed by JULIA N - 13 January 2019
" Had a problem with tyres pressure which kept dropping & needed to be pumped every now & then!..The charging socket/ cigarette lighter point was not working, which was such an inconvenience especially if we were traveling longer distances with flat phones. These were reported but we did not get any help "
" The overall experience was very good, nice car & very nice to drive! The only downfall & inconvenience I experienced was about the last 2 weeks of rental, whereby the car was meant to be returned back for a service but they did not have a replacement car! I also reported that the in car charging point was not working, so, our mobile phones could not be charged at all, when we were out & about in a car! Also the inconvenience we encountered was the tyres, since day 1 of taking the vehicle, they were displaying "low tyre pressure". & when I let the office know, they said it was due to the weather! So, the tyres needed pumping every now & then throughout the rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 12 January 2019
" Happy with the experience "
" Happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 10 January 2019
" Happy "
" This is the second VW Combi we have hired. Both had the same broken plastic parts in the interior. (Seat belt catches and side panel in boot) Otherwise a great car and First was extremely efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by DAVID - 10 January 2019
" Very good all round, great value for money and a friendly efficient service - thanks "
" All round great service -from ease of booking to great customer service by car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICOLA FRANCES - 10 January 2019
" Easy to use, good value for money. "
" Excellent service from the counter staff, inspection team checking in and out the car. Each staff member explained their part of the process and what was expected of me as the customer such as inspecting the car before check out and getting the assessor to confirm and sign the form before leaving the car part and then the receiving assessor would inspect the car and sign the same document and provide a copy rather than having to go back into the counter staff. A smooth stemless process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 09 January 2019
" Disappointing. Our last few experiences with Auto-Europes assosciates have not been good and my opinion of them is going down. "
" The car we had reserved (VW Combivan) was not available when we arrived in Durban. The so called "upgrade" was an uncomfortable and cheap Toyota Quantum, admittedly with more seats, but no frills and no power in the engine or suspension. It had 97000 kms on the clock so well used. The whole process of collecting the car took ages though the assistant was very polite and helpful. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GEORGE, ZA - Reviewed by DESIREE - 09 January 2019
" As always, good. "
" Service was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CHRIS - 07 January 2019
" Easy to book on line, good price. I took out the extra insurance, didn't need to put it to the test though. "
" Car was ready when I arrived, I just had to sign paper work and pay R3,000 (£167) deposit with credit card. I was refunded £125 via credit card after returning vehicle: I didn't get itemised bill but £40-ish about right for 3 weeks road tolls and refuelling (you don't have to return with full tank, they do it for you at no extra cost, which is useful ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 07 January 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANTONIO - 06 January 2019
" Good deal and easy online booking "
" Good and efficient staff, no waiting time at collection and return, satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by BRENTON - 05 January 2019
" Great prices, good selection of vehicles, good excess insurance and easy to book. "
" Check in was efficient and a lady was in the car park to check car with me. A pleasant change from other car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by MICHAEL - 03 January 2019
" Very pleased with Auto Europe, easy to book with, and when the car price dropped after reservation, the difference was refunded to me with no issues. "
" Little disappointed with First Car. When we got there we had pre ordered a child seat, but they only had one size available, which is ridiculous when they don't know the age of the baby (8 months in this case), so we had to make do with the seat they had as they had no others. Also, the car was quite old, had done 30,000 km. When getting the car, noticed a large dent in the front bumper which had not been put on the sheet so had to go back to office to report it and get pre hire sheet changed. Bit surprised they would hire out a car with a big dent in it! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORT ELIZABETH, ZA - Reviewed by STEWART - 02 January 2019
" As above "
" I was very impressed by the guy at CT Airport who checked in the car return. I explained that it had been damaged by a third party whilst parked. I had all the TP details and he helped me to complete the Accident form. He made the process very easy and assured me that your company would now chase the TP as all the details were available and they had admitted responsibility. He was excellent, very approachable and customer friendly. Good luck with the claim. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by ROBERT - 01 January 2019
" There were two of us and couldn't fit our suitcases in the boot thus having to leave luggage on the back seat. Not a good idea in South Africa! The engine was too small for the car and had no power to get up long hills Overall this was not what we wanted. "
" We thought the car was over priced for the size of the car we ordered a FORD and ended up with a small NISSON. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CLIVE - 30 December 2018
" I have used Auto Europe for many years they have been great, best deals, efficient staff it is easy to compare quotes to get the best deal. "
" My last car did have a lot of damage to the paint work but nothing major it was all marked on the damage chart but it takes time to check all the damage. Normally their service and cars are good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by WASHINGTON - 30 December 2018
" Satisfied with service "
" Satisfied with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SHAUN - 30 December 2018
" Great "
" Overall good customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENNIS-WAYNE - 28 December 2018
" All good "
" Honest, reliable, solid company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by DEREK - 28 December 2018
" very helpful "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANTHONY - 19 December 2018
" All perfect "
" All perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MURIEL - 16 December 2018
" staff was very efficient "
" staff was clear to understand and oh,so helpfull and caring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 15 December 2018
" All went smoothly "
" Easy to deal with. Quick and efficient as well as friendly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by STUART - 15 December 2018
" Good experience "
" Nearly new Renault Clio was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MICHAEL - 15 December 2018
" Refer above "
" Effortless pick-up and return with pleasant staff who were willing to assist with all matters. Unfortunately the car was subjected to some malicious damage during the rental (not an Auto Europe or First Car Rental problem!) but the outcome is awaited. Although this was a problem the rental company was clearly not responsible but I hope that they act in a suitable or reasonable manner since any damage was not as a result of my actions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GRAHAM - 11 December 2018
" I booked 2 cars on this trip to south Africa through Auto Europe and was given substantially different and smaller vehicles both times. "
" I was supplied with a Subaru Forester instead of a Nissan Xtrail. The Subaru Forester is a lower vehicle. I ordered the Nissan or similar vehicle because I needed the height for better viewing and to decrease the possibility of windscreen damage. As I feared windscreen damage occurred, very low down on the windscreen in a position where it would not have hit the Nissan height vehicle on the windscreen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by THERESA - 10 December 2018
" Please send final invoice Terisampy@googlemail.com "
" Additional charge of £80 added to c/card - final invoice would have been appreciated "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 10 December 2018
" My second 3 week rental with Auto Europe this year and I will certainly use again next year. "
" I had seen mixed reviews of First Car (maybe mixed reviews are inevitable with car rental businesses) but as far as my 3 week rental was concerned it was "First Class". Service quick and efficient and, as a regular car renter, as good as it gets. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANGELA CLARE - 10 December 2018
" I always compare you and rental cars.com. Whichever comes up with the cheapest deal for the needs i have i book with. "
" They were helpful both at check in and drop off. I would just say that they charged me 109 rand for petrol top up. It took about 200 rand to fill up car from less than one quarter full to full during my rental. There was one Square ( out of 8 used) between my last fill and return to first car rental, so i rather doubt that what they charged is actually correct, but as they don't provide any proof but just deduct an amount i doubt one can ever check. I prefer leaving the car full, full at the airport garage but they requested not to do that. I realise it isn't much money, but it is the Principle that counts. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 07 December 2018
" Overall a good experience "
" Original car not satisfactory being model requested but high mileage however was changed to newer model in few days though this meant returning to airport. Staff very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORT ELIZABETH, ZA - Reviewed by TREVOR - 03 December 2018
" Great - no hassle to pick up the car and they didn't try to sell us any extra insurance. Very polite and no problems with the car. "
" Great - no hassle to pick up the car and they didn't try to sell us any extra insurance. Very polite and no problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 01 December 2018
" Used Auto Europe for my car rental in South Africa. Excellent personal service and competitively priced. Highly recommend. "
" Nice to be able to speak to someone when with so much on line booking his is not possible. Your agent was very helpful when I wanted to shanghai the pick up date putting me through to First, the SA hire company and staying on the line to confirm the change. The car was as expected and in very good condition thank you I was very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 30 November 2018
" Smooth "
" Great cars and service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by TREVOR - 30 November 2018
" Great car hire experience - very polite and efficient staff, and they didn't try to up-sell us any extra insurances. Would definitely use them again. "
" Great car hire experience - very polite and efficient staff, and they didn't try to up-sell us any extra insurances. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOACHIM - 29 November 2018
" Easy booking and payment. "
" Great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by DESIREE - 28 November 2018
" Consistently good. "
" I had to wait for First car to open. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ALISON - 28 November 2018
" Swift and efficient service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 26 November 2018
" very positive "
" Very good and helpful. Only two concerns are 1. That they charge R1500 for letter for Lesotho this is the 1st time I ahve been charged this but I gather all firms now do it. 2. Don't like their policy of them filling the tank as we have always filled the tank on arrival back at airport. I did again this time but notice that is till got charge for extra fuel "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORT ELIZABETH, ZA - Reviewed by JASON - 25 November 2018
" Car was excellent for what we wanted , hidden payments have left me more than unimpressed! "
" £200 for 2 weeks was very good value , well so I thought ! Then get another Bill on top for £140 for fuel and toll which doesn't add up .... I'm still trying to get this sorted as can't be right !! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 24 November 2018
" Booking through Auto Europe is very efficient and the deal are better than I can get anywhere else "
" I had booked a Nissan Almeria (or similar) as I have done several times from First, I was given a Sandero which was much smaller than the Almera I have to carry 2 sets of golf clubs and that gave me a lot of issues in the Sandero Hopefully I will get an Almera when I return at the end of January "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by MARJORIE - 22 November 2018
" Excellent "
" We have used first car on several trips to RSA and have always had great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MATHABATHE JEANETTE - 19 November 2018
" The service is very good as compare to other car rentals and the staff are very helpful especially men than women only one lady who was so good and I was so impressed as I am a regular car renter from first even on returning the car women are horrible communication skills is still lacking I wish first can conduct training to their female employees very bad. I will continue renting the car with first as the service is good no problem as always on arrival the booking will be ready you don't have to wait for the car like other rentals on arrival they don't have car by the time you arrive. Keep the ggod job up First "
" They will deduct the money from your credit card without telling you what are you paying for that's the bad thing about the first car rental the good thing is that the service is good I will appreciate if I can be informed even after I have return the car that we have deducted so much because of the damage or something rather than taking my money for no apparent reasons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ERNEST - 18 November 2018
" I rate the experience 10/10 "
" Excellent customer service and very approachable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by RICHARD - 10 November 2018
" said it all at 3 above. "
" generally good but totally ignored by staff behind the counter for nearly 15 minutes when returning the car. there was no other customer there at the time. very discourteous! on the plus side the final invoice was received within 4 days and credit card refunded in the same time ( a pity their colleagues in Johannesburg are nowhere near as efficient!!). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by RICHARD - 10 November 2018
" said it all at 3 above. "
" generally very good but spoiled by the fact that i have still not received a final invoice and that the £199 they took from my credit card on the day of pick up has never been refunded less whatever (very small) amount i should be due for the cost of them topping up the petrol tank on return of the vehicle. Not good enough as i will be paying interest on that and there has been plenty of time to finalise everything and refund what is due. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by BRIAN - 10 November 2018
" Auto Europe always gave me excellent service with the options and cars I was looking for "
" overall good service and staff pleasant "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by NIKKI - 02 November 2018
" Overall, we were satisfied, but First Car really need to think about sending out their cars when they are close to the servicing dates. "
" Yet again, we had to have the car exchanged as it was close to its servicing mileage and there was a problem with one of the engine lights coming on. The new car that we received stank of cigarette smoke, but because we had to get to another appointment, we had to use it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by NUNO - 29 October 2018
" Very good overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by PETER - 26 October 2018
" Generally a very comfortable experience. "
" Just waiting for refund of deposit. Simple and convenient experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by STUART - 25 October 2018
" Good "
" Very good value and service. Only complaint the refueling charge given drove 500m after filling it brim full (i.e you could see the petrol about to overflow) is an unnecessary extra. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by RICHARD - 25 October 2018
" Highly recommended "
" Quick & efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 22 October 2018
" overall good experience efficient and polite "
" overall good experience staff efficient and polite and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by TERENCE - 21 October 2018
" See above. "
" All fine and staff friendly and helpful but the car was a bit tired and abused. I cut my arm twice on the protruding plastic in the boot area but maybe that was my fault and I repaired it in the end so the problem no longer exists. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by NORMAN - 19 October 2018
" Apart from the fuel issue everything ok "
" Very concerned that I was charged R62.99 in refuelling charges when I returned th.e vehicle full after filling up on the way to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by JACOBUS - 17 October 2018
" The car fitted our needs perfectly and was a great drive. Thanks! "
" Fantastic experience from start to finish and not a single issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 14 October 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 11 October 2018
" AE continue to provide an economic first class service. "
" we encountered problems with GPS which took quite a bit of effort on our part to resolve. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by ROBERT - 09 October 2018
" very efficient and reliable. "
" efficient delivery and drop off. staff very helpful and accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORT ELIZABETH, ZA - Reviewed by PHAWANA - 06 October 2018
" Always smooth, used you for many years "
" 2 issues with them ; 1) They provide a compulsory toll tax system where you are not charged at the toll gate, indeed you are not allowed to pay, however on your final bill you are charged the toll PLUS a 25 Rand handling fee ! 2) Returned the car full, cheching in man agreed it was full, then on final bill they charge you for topping up fuel, I called them after receiving a bill for less than 2litres (at pump prices) and they say they take the car to the garage to physically top up with fuel despite the reading being full ! Two small but annoying issues Rgds "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by WILLIAM - 26 September 2018
" As with the previous hire in Johannesburg we had been 'tricked' into believing we had tyre and windshield cover with First Car. You have to make it clear on your site that the cover is with Auto Europe, maybe! Not very ethical. "
" Car was what we requested but the internal windows had not been cleaned after the previous user and in the cold night they steamed up and would not clear almost causing me to lose orientation on the N2. Could have been serious. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by WILLIAM - 25 September 2018
" We had 'clicked' for tyre and windscreen cover when booking the car but it was NOT clear they were not covered by First Car but we would have to pay any charges and collect from Auto Europe! Not satisfactory. We would prefer cover from the supplier to be included, not the agent. "
" Always efficient and pleasant "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HERMAN - 23 September 2018
" . "
" My AE reservation was for full-to-full fuel. When I got in the car, it said that they automatically top up the car, so no need to fill up. I still filled up completely a couple of miles from the airport, but was still charged R49 for fuel. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ANDREW - 20 September 2018
" Pleasant and efficient in both Capetown and Johhanesburg "
" Always efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TERRY - 10 September 2018
" I got a better deal through Autoeurope than going direct! "
" I didn't like the fact that the hire company took a deposit of my card, rather than just keeping record in case they needed to (as Europcar did). The deposit was refunded quickly, but it felt like I had to keep checking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOEL - 06 September 2018
" Autoeurope let me down by not cancelling my initial booking effectively which lead to me being offered the car I rejected. "
" Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by AMANDA - 29 August 2018
" Whilst the initial search for a car was efficient, your partners and the company you have provided is corrupt and is not reputable. you are therefore implicated by association and we would therefore not recommend this form of car rental sourcing. Sorry but that is the truth of it. We will be contacting you to see if you can support us in this situation and would be very grateful for any advice you can provide. Yours sincerely. "
" On returning the car, we were told they needed our forms to complete the return. They did not give them back to us. They said that because no forms required, it was confirmed that there was no problem with the car. On return home, the rental company have sent pictures of damage that was NOT caused by us and we dispute is even the car we hired when we compare their photographs to those we took when we picked up the car. We are now very concerned they will not return the deposit and we are looking to instruct lawyers to dispute what appears to be a scam by this awful company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by JAMES - 26 August 2018
" We were surprised that the car was a VW vito with 55,000 km on the clock. Seemed a bit tired when compared with what other companies were offering. "
" We were surprised that the car was a VW vito with 55,000 km on the clock. Seemed a bit tired when compared with what other companies were offering. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
DURBAN, ZA - Reviewed by DAVID - 23 August 2018
" Easy to use with a clear view of the options available. The cancellation policy lets me book with confidence and have the flexibility if my plans change. "
" I filled up right outside the airport and have just received an invoice from them charging me for fuel. The fuel gauge was beyond the full point so I really don't understand it. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ADRIAN - 22 August 2018
" Today I received the invoice for the rental and I was charged for refuelling the vehicle although I returned it with a full tank...Not Happy!! "
" Today I received the invoice for the rental and I was charged for refuelling the vehicle although I returned it with a full tank...Not Happy!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEVEN - 22 August 2018
" Auto Europe fantastic as ever but please look into 1st car rental taking money for fuel and not supplying receipts that the fuel was ever put into the car. "
" Several days after returning vehicle fuel deducted from my deposit even though returned full. I filled the car up at the airport petrol station...this also happened with my previous 1st car rental and also last month with a colleague. I supplied a fuel receipt however 1st just take money without providing any evidence that they put fuel in the car. Having worked previously as a car rental manager i believe this to be a scam by the branch in Cape Town. Also, instead of returning my R3000 deposit, 1st took a further R3000 rand which they denied even after the bank confirmed that the additional amount had been taken. I will not use 1st again or recommend to anyone. They give a bad name to other car rental companies who act fairly to customers. I suggest auto Europe look into this before recommending 1st to customers. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by COLIN - 21 August 2018
" Loved that we could pre book Zero Excess in advance and would use website again, easy to use and clear pricing (whilst keeping an eye on the rental company). "
" Counter staff very offhand/bored and bordering on rude, car not ready (had to wait), had to repeatedly insist with person handing over car to include a chip on windscreen on the car condition form, other than that, rental was OK - wouldn't recommend First as there are plenty of other companies there and had a much better experience with Hertz in Cape Town (with similar cost, much better car and a far superior customer service). "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by RYAN - 17 August 2018
" As above "
" Always use 1st car in South Africa. Overall experience is consistently good. When I've had issues (like charging for fuel when I've returned with full tank), the customer service team is quick to resolve. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by RUSSELL - 13 August 2018
" From Germany to South Africa we have been happy customers "
" We are repeat customers and have always been satisfied with the service and the vehicles. Great that its fitted with the automatic electronic scanner for the tolls. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by SLUMKO W - 12 August 2018
" Having used Auto Europe, I am in a privilaged position to highly recommend their services. The last 6 to 7 years I've used them has been hassle-free and with efficient services offered. Thanks. Here's to another 6 to 7 years of business with you. "
" Efficient, courteous and do what they promised "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEVEN - 09 August 2018
" Overall very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ROBERT - 30 July 2018
" Web site very user friendly. "
" Very efficient as I posses a "First Car" loyalty card which enables easy documentation on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ISAAC - 23 July 2018
" Very happy. Especially with the zero excess setup and therefore low credit card blocking. "
" Just one point, when I return the car and it's looked over and is ok, I would've liked a receipt or confirmation in my hand that car was returned and in good condition, rather than just being promised that i'll get an email later. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LETTA - 17 July 2018
" Excellent like it "
" The car stalled and switched off everything then it couldn't start again we pushed to make start with no success someone helped with jump starters then it work till I get home reported it they promised to send me a replacement car they sent a dirty smoke smelling car I refused to take and drove around with jump starters in case it's stalls again but it didn't till I d hand it over I missed one day of my holidayb "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by EVA - 16 July 2018
" The staff is enthusiastic to assist and guide customers. "
" The car was in a satisfactory running condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by NATALIE - 16 July 2018
" Bad experience. Very costly and things were not explained in full before rental and payment of the car. Strange how the deposit and hold of excess is deducted straight away yet the refund takes 7 - 14 days for International bank cards "
" Not a great experience for my first car experience. Firstly the wrong card was debited and i had to wait 2 weeks for my credit card to be credited. Now I need to wait 7 - 14 days for my deposit to be refunded and additional to that a R500 valet fee is charged for sand, wgich was not specified initially prior to collection. The car radio reception was shocking and the size of the boot was not ideal. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
EAST LONDON, ZA - Reviewed by VELELO - 17 June 2018
" no problems "
" Staff always considerate and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SARAH - 17 June 2018
" REALLY HAPPY,WILL BE RENTING AGAIN AT THE END OF THE MONTH "
" 1ST CLASS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GARY - 14 June 2018
" Never use First Car again - my worst car hire experience in forty years. "
" I have just received an invoice for refueling. I filled the car with petrol at the CTI airport and handed the slip in to the lady who checked me in. I have always done this and have never had to pay extra for petrol. I will be reversing this charge with my bank on Saturday morning. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by MARK - 11 June 2018
" Auto Europe are great "
" Older not very good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by MICHAEL - 08 June 2018
" As above "
" The collection and drop-off arrangements were all dealt with efficiently. The price charged was competitive and I considered that the voluntary excess that could be charged was very reasonable compared to other available rental companies. The car itself was perfect for our needs and the whole experience was positive (as has always been the case with First Car Rental) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ANDREW - 15 May 2018
" easy booking process, no issues. "
" Pick up process fast, car clean. Drop off closed on Sunday at 4:30pm had to leave keys in drop box and liaise with staff inside terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 14 May 2018
" Getting a car from Avis is so much easier and quicker than from First. "
" Although a regular customer, the administration by counter staff still takes forever. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ADRIAN - 12 May 2018
" Easy to use and will certainly use again. "
" Pretty good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by KERRY - 10 May 2018
" Very unpleasant to wait so long after an international flight. "
" Long queues and 2 people on the desk. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by DARIUSZ - 02 May 2018
" went as expected "
" all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STUART - 01 May 2018
" satisfactory "
" The car provided was more than adequate to meet our needs , the only downside I can put in was the lack of Speed Control. Price wise for a two week hire i felt that it was very reasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by SUSAN - 29 June 2015
JOHANNESBURG, ZA - Reviewed by DALE - 24 June 2015
DURBAN, ZA - Reviewed by LULEKA - 24 June 2015
" I was very impressed with the car I got.It was a very good car and it did not give me any problems at all. "
" I was treated very good and their car was good.It did not give me any problems at all.I got a good service. "
PORT ELIZABETH, ZA - Reviewed by IAN - 21 June 2015
" they have a card which they load all your information on to you just hand it in sigh and go . "
CAPE TOWN, ZA - Reviewed by HELEN - 16 June 2015
" Problem with car so had to return and get new one - no apology, no upgrade and process was long and drawn out. "
DURBAN, ZA - Reviewed by EVELYN - 10 June 2015
" car was Toyota Etios, it was a new vehicle but not up to standard expected. Car boot not closing properly had to be slammed shut several times before it closed. Doors same problem, clutch very high before taking and slow to start, however once driving in higher gear moved well. Would definitely not use a Toyota Etios again. "
JOHANNESBURG, ZA - Reviewed by MICHAEL - 07 June 2015
" Poor car. We were told on collection it was the last time it was to be used.Car juddered when travelling at over 100K per hour. Boot as difficult to open with the key. A disappointing experience "
CAPE TOWN, ZA - Reviewed by ROBERT - 30 May 2015
JOHANNESBURG, ZA - Reviewed by ALVIN - 26 May 2015
CAPE TOWN, ZA - Reviewed by MAREK - 24 May 2015
SANDTON, ZA - Reviewed by WILLIAM - 22 May 2015
CAPE TOWN, ZA - Reviewed by PETER - 13 May 2015
" All good, no problems, thanks. "
" No problems and fitted the bill regarding space and economy. good value. "
PORT ELIZABETH, ZA - Reviewed by TERRY - 09 March 2015
" Hired Ford Fiesta for 15 days. Good value and good car. "
" Good effecient service. Little slow for the pickup but brilliant and speedy at the return at King Shaka airport in Durban "
DURBAN, ZA - Reviewed by LULEKA - 16 January 2015
" Very good company.I will always refer my friends to you.Car in good working order.The car did not give me the problem at all.Will always book my car with you.Thank you for accepting me as your client. "
" Very good staff and everything was in order when I arrived. "
DURBAN, ZA - Reviewed by SHANE - 19 April 2014
" Easy to use website and booking process offering the best value for money I could find. "
" Staff were very helpful and accommodating. The only issue I have is an unexplained deduction of approx £177 from my credit car, which may be for the deposit, but has not yet been returned despite handing the vehicle back almost 9 days ago. I have contacted AutoEurope for an explanation. "
DURBAN, ZA - Reviewed by CASPER - 16 April 2014
" After reading some of the reviews prior to my departure I was apprehensive and on the verge of cancelling and dealing direct with the car hire company. However I received an e-mail about my upcoming departure and last minute things to think about and I thought this was good service. The price was exceptional as I could not find a better deal although I searched the internet up to the last day of leaving for South Africa. I would use Auto Europe again and hope to have a trouble free service again. "
" Not as over the top with paper work as other hire companies I have used and was fast and efficient with no delays and on the road relatively quickly. Returning the vehicle was just as easy, quick and friendly smiles. "
DURBAN, ZA - Reviewed by PATRICK - 16 February 2014
" Simple to book with Auto Europe. Efficient service throughout. Excellent experience. "
" Friendly courteous and efficient service. Ensured that I received the model I wanted, not 'or similar'. Car as new condition. No problems whatsoever. Highly recommended Would definitely use again. "