Auto Europe
- North America
- Central America
FLEX TO GO POLAND CUSTOMER REVIEWS
- 5.9
- 5.4
- 7.8
- 6.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FLEX TO GO POLAND Car Rental Reviews
Average Rating for Flex to Go :
KRAKOW, PL - Reviewed by JAMISON - 21 September 2025
" I wouldn't recommend because of the car-washing issue. "
" I was told at the check-out counter that I had to wash the car before returning it, and not to use a local automatic car wash. Or I could purchase full excess insurance by paying 200 PZL more. However, I had already bought full insurance. I felt this pressure to repurchase insurance or pay a large fine for returning a dirty car was disingenuous, unfair and unexpected. Everything else worked fine with the rental but the washing issue was aggravating. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by MARTIN - 11 September 2025
" The real test would be if I had had to claim on Auto Europe's insurance to cover a charge based on damage - fortunately I didn't have to. "
" Generally good, except 1) c £100-£120 cleaning fee may yet be deducted from deposit because the car got dirty inside and out during 10 days' rental. It wasn't spotless when I picked it up. I think car rental companies should clean cars thoroughly between rentals and not expect renters to do so (or incur extra charges). The basic car rental was cheap, and even if a cleaning fee would be very good value, but I'd have preferred an allowance for cost of cleaning to have been built into the basic rental price. No choice of vehicle, it seems - the one I got worked well, but I'd have preferred something slightly shorter. Car quite high-mileage - but everything worked perfectly well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KATOWICE, PL - Reviewed by ADRIAN - 26 August 2025
" Alway use auto Europe,p. "
" Absolutely not recommended – very unprofessional service in Katowice My experience with Flex To Go in Katowice was extremely disappointing. The man at the desk was aggressively trying to upsell extra insurance. When I refused, his attitude changed completely – he became rude and even started threatening that I might be charged for car washing if I return the vehicle dirty. I have never encountered anything like this in any other country. Moreover, my deposit was higher than expected because they added a fuel charge "just in case" I didn't return the car with a full tank. The car itself wasn't in great condition – it had visible wear, despite the desk agent assuring me that "no scratches exist." When I asked him to come with me to inspect the car and correct the check-out report, he refused, claiming he was alone and didn't have time. Extremely rude and unprofessional behavior. The car return process was more tolerable, but that was with different staff. In summary: I rent cars at least 4 times a year all across Europe, and I've never experienced such poor customer service. I absolutely do not recommend this company – at least not the Katowice branch. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
RZESZOW, PL - Reviewed by KEITH WILLIAM - 14 August 2025
" I don't have a problem with Auto europe, we booked a car with you in April this year in Portugal, no problems at all with the name and the passport and the credit cards. I know you also remind people of what they need to have when they pick a car up, but it is difficult to have a credit card in your full name, if you have never been issued with one.. Also initials have always been acceptable to every car hire we have ever done. Never been refused a swipe of a credit card before. Maybe you could put on the booking that a full name on the credit card is not initials, if people do not have this, then they may have to look at getting a new card with their full name on, as it appear on your passport and drivers licence. You could also consider not using this Company for car hire. I feel it operates rather sharp practice, especially as the comment made was; 'you have got the car hire very cheap'.. Yes it was a good price, but didn't end up being very good. It cost far more than we would have ever paid and we did not get the car we had booked. "
" Feel completely ripped off by this company. Have hired vehicles in Poland, same airport several times before. No Problems. Would not use again and would not recommend. They are RIPPING PEOPLE OFF. Also the car we ended up with, which was an alleged upgrade, was not big enough for our purposes... We booked a Passat Estate, or similar. Large enough for 4 passengers and luggage. Prior to my booking I checked out the sizes of luggage space and knew this was the size car we required. We received a Qashqai Auto SUV which did not have room to take all the people and the cases. It was a good job my brother (who also had problems with the same Company, his booking was made via Ryanair) was there to help. On the return journey, my cousin had to make the 2 hour journey to drop part of our party off at the airport. We booked the bigger car, so no-one would have to do this. If we had wanted a smaller car, we would have booked one. When I asked where our estate car was, the young man who was showing us to our vehicle, said there wasn't one. They had our money since June, we booked the correct car and still the car was not available. Whilst the SUV was ok, it was not fit for purpose. They would not take a swipe of our Credit card because it was not exactly the same as on the passport. We do not have a credit card with full name on. All our cards are with initials and surname. They would not release the car, even though the passport, drivers licence, proof of who we were was indisputable. We had to pay an extra £220 to get out of the airport. Our card was then acceptable. This allegedly paid for all the things we had paid for. But fuel was now full to empty. We had already paid full to Full. Had insurances included anyway and a stand alone policy for CDW. We could not cancel the booking in order to re-book as we had already paid. Plus it was 7pm and we had a 2 hour journey in front of us and family waiting. We hire cars all over the world and have never had this problem before. I do read the small print, but when it is in a hidden paragraph in polish - not so easy. Stating full name. We just thought that was our full name on the credit card. They did the same thing to my brother, he had to pay £150 to get out of the airport with a car, exact same problem - only initials on his credit card. Our car hire was for 11 days, his was for 7 days. My brother had not been back to Poland for 31 years, it was not a very good experience for him. We have not been to Poland for 6 years - it was an upsetting start to what was a wonderful holiday/wedding. We received a visa credit card receipt, but no other paperwork, to say what car we were getting, terms or what we had paid. Same for my brother. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
KATOWICE, PL - Reviewed by DARREN - 11 August 2025
" Generally all good "
" Apart from the (very) hard sell at the desk all was good. The green and red banding of add-ons is psychologically hard to hold off. The cleaning charge of 20Euro is a hidden and unavoidable extra that is unclear when booking. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by THOMAS - 05 August 2025
" Upon arrival at Warsaw Chopin Airport on Saturday 26th July 25, we approached the desk with our booking voucher (just over an hour late due to delayed flight and a 'go around' upon trying to land) only to be told that they only hold cars for an hour and our booking is now cancelled. They then proceeded to hire us a car for £350 rather than the £110 I paid initially with autoeurope. I am still waiting for my refund of the initial booking and I would like some compensation for the extra I have been forced to pay. We were just over an hour late, not multiple hours late. The flight number is provided on the booking too so a delay is easily looked up. Not impressed. I would even go so far as to say this is a borderline scam. "
" Upon arrival at Warsaw Chopin Airport on Saturday 26th July 25, we approached the desk with our booking voucher (just over an hour late due to delayed flight and a 'go around' upon trying to land) only to be told that they only hold cars for an hour and our booking is now cancelled. They then proceeded to hire us a car for £350 rather than the £110 I paid initially with autoeurope. I am still waiting for my refund of the initial booking and I would like some compensation for the extra I have been forced to pay. We were just over an hour late, not multiple hours late. The flight number is provided on the booking too so a delay is easily looked up. Not impressed. I would even go so far as to say this is a borderline scam. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by RENATO - 31 July 2025
" Phone yous before "
" Phone before "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WROCLAW, PL - Reviewed by AZIZURAHMAN - 10 July 2025
" Ur colleague at Wroclaw airport asked us to rent another car for £150 plus £200 insurance and pay the holding amount on the top. We've never faced a person like him and always collected the car in 10 mins "
" We didn't get the car as I didn't have a credit card and he refused to use my friend's card. We had to take a taxi to drop us at our destination from Wroclaw airport and back from there to the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KATOWICE, PL - Reviewed by TOMASZ - 06 July 2025
" n/a "
" Very unsatisfied because I have to pay extra fee 150 zl per day for the fact that my credit card was valid less than 6 months. I was not aware about it and total cost for 11 days was very high. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by STEPHEN GEOFFREY - 15 June 2025
" Dreadful. Never use Flex n go again and will never recommend. "
" Ripped off with price. Had to pay a further £144.67 because the credit card was rejected on top of the £127 paid on original booking. Although there was no problem in accepting the same credit card for the additional price. there was an additional driver added but this only amounted to 35 polish zwolty per day so we have been charged double. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by BARRY - 12 June 2025
" Auto Europe was straightforward to use "
" A straightforward hire experience, however I was required to clean the car inside and out prior to return which did cause some problems in locating and navigating a Polish car wash. A "new" mark was identified on a rear seat (which we did not use) but no financial penalty has been applied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by TOBIASZ - 11 June 2025
" Best price and easy to book. I have been using Auto Europe for few years and they never disappoint. "
" Smooth rental experience. The car could be cleaner especially inside for collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
POZNAN, PL - Reviewed by SLAWOMIR - 10 June 2025
" On return I been told that I supposed to wash car (snow mud on road at that time) as they can't see properly if there are any new damages. I couldn't see car color due to snow layer. "
" Car was covered with thick layer of snow, haven't been equipped with any desnowing tool. They hasn't hesitate to charge me 20£ per hour for late pick up, even though I inform them that my flight is delayed due to snow. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
KRAKOW, PL - Reviewed by PETER - 25 February 2025
" Auto hire has been great. Good prices and good customer service "
" The car was a little dirty on pickup and charged us ~£20 for vehicle cleaning at the end of rental. I didn't have a problem with it personally because we did return the car moderately dirty(exterior). However, I don't think this is communicated effectively at the start of the hire "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WROCLAW, PL - Reviewed by PAUL - 11 February 2025
" N/A "
" I picked up the vehicle from you partner, FlexToGo at Wroclaw airport earlier today; I have to say, what an horrendous experience: They refused to acknowledge the insurance I purchased from yourselves, saying it is NOT recognised by them. I refused to purchase any insurance from them, citing the insurance already purchased; consequently they have blocked over 1000 GBP as excess on my credit card, which will take c. 30 days to be returned, providing car is returned satisfactorily! They have charged me 20 GBP fee for cleaning the car on return! This I have never come across in c. 40 years of renting cars globally! Nobody accompanied me to the car to show me around the controls; consequently all computer dashboard is still in Polish language! I am dreading returning the vehicle on Friday; these people behave like mafia enforcers. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
POZNAN, PL - Reviewed by PIOTR - 08 January 2025
" auto europe and all car rentals should be on the same page when i comes to arriving late to pick up a car! Auto Europe is telling customers they can be late up to 2 hours after pick up time.. but car companies in Poland say ony ONE HOUUR. After one hours the car will be canceled automatically. If this car is fully paid for... why there is a time limit to pick up the car in a first place. it is my car! it is paid for it! and i should be able to pick it up enty time i want. 1 day ...2 day later. IF THE CAR WAS NOT PREPAYED. than that is a different story! Auto Europe has to fixed this. "
" - "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by DARIUSZ - 07 December 2024
" Easy and straightforward booking. Car listed with 2 options, booked enhanced one just to turn to be basic at the counter, otherwise all good. "
" Very efficient check in, everything explained in easy to understand way. Presented with choice and information on upgrades to make informed choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by KATARZYNA - 01 December 2024
" No problems, quick and smooth "
" Very quick and smooth, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by PIOTR - 21 November 2024
" You scammed me out of 32 pounds because my flight was 75 minutes late . You refused to return my deposit . Will never use your company again and will tell everyone I know or come across not to use your company . So actually , you lose . "
" They cancelled my booking , flight was 75min late "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WROCLAW, PL - Reviewed by ALISTAIR - 15 November 2024
" as above "
" even though i only hired the car for a few days, and didn't drive many miles, i was charged a cleaning fee for the car (it was pristine!) from my deposit. never experience anything like that before from a hire company. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by KRISTIAN - 09 October 2024
" Really smooth stress free service "
" Extremly good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by CORNEL - 22 September 2024
" Great, easy to navigate and transparent website. Competitively priced compared with their rivals. Highly recommended. "
" Very efficient and knowledgeable team. They provided us with an excellent, clean and modern, up to date vehicle, which exceeded our expectations. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ANDREW - 22 September 2024
" Usually a good experience but on this occasion not a great experience "
" I made the mistake of not having 6 months on my credit card so costs escalated. Poor experience at collection desk "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GDANSK, PL - Reviewed by SLAWOMIR - 19 September 2024
" Bad decision "
" Below average "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by RICHARD - 15 August 2024
" As before. Will not use this company again. "
" Very unfriendly staff. Employing bullying tactics to get you to buy their insurance. The car was dirty inside, with rubbish on the back seat- we picked up the car very late as our flight was delayed so only noticed it the following day. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
RZESZOW, PL - Reviewed by MEHMET - 10 August 2024
" All good with AutoEurope "
" Michal was very unprofessional once he realised I didn't want to purchase his extra insurance. Made a problem of my middle name not on my credit card! Bad attitude, would not recommend. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
WROCLAW, PL - Reviewed by PIOTR - 17 June 2024
" None "
" Apparently they are now charging if you return the car slightly dirty. I was charged half the price of the rental after the fact without warning about this sneaky charge before or afterwards...BEWARE of this new SCAM fee. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by CHRIS - 15 June 2024
" I have no issues with AutoEurope but at the same time no support or correspondence from them either "
" Do not use! Arrived at the car park to pick the car up and drive to the airport and discovered a flat tyre. In fairness, the person on the end of phone was helpful and organised a tow truck to pick the car up as we needed to get to the airport. I have since been charged for a damaged alloy despite having photographic evidence of the wheel with no damage on it. As I was unable to refill the car up due to flat tyre they have also charged me £38 for fuel having travelled about 60 miles. The company are clearly preying on those unfortunate enough to have an issue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by STEPHEN - 02 June 2024
" First time I have used Auto Europe and if Flex go are the type of companies you use then I will be unlikely to use you again . I book on average 4-5 car hires a year and have never had an experience like this "
" They charged me £27 for not getting a car park ticket which I did get and put it in the drop box with the keys as instructed by the counter staff . I asked for a refund and didn't even get a response . 2 days after returning the car I got and e mail saying they were charging me £300 for damage to the car .The damage wasn't there when I returned it but no one was present to check this at the drop off . The damage they alleged happened would was so minor it wouldn't have cost anything like £300 thankfully I had taken out excess insurance . Absolute con merchants "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by TIMOTHY - 02 June 2024
" Feedback on Autoeurope website does not resemble thatg on Google/Trustpilot. If i'd seen those reviews, would never have booked with Flex2Go "
" Mush persuasion used to encourage one to take the premium cover. Ended up cleaning the vehicle ourselves ( as infored vehicle was to be returned in perfect condition) which is undesirable whilst on vacation. Would rather pay more with another company. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by RONALD - 08 May 2024
" I have used Autoeurope many times in the past but I am very disappointed in their sit on the fence behaviour to this dispute and for directing customers to rental companies that behave in such a disreputable manner. "
" As you are already aware I am in dispute with Flex to go over their post return charge for a waterstain on the rear seat. This despite myself asking for an immediate inspection of vehicle upon return and this being denied because staff member was on his own manning the desk. The soft top convertible was left outside in the rain overnight and was not inspected till approximately 12 hours after drop off. Plenty of time for water ingress to occur. However Flex refuse to refund monies taken from my credit card after I had flown back to UK. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by SHAUN - 25 April 2024
" Please resolve this with the supplier and action my refund. It has been 4 weeks now and still nothing. Call me if you need more information on the circumstances. "
" The staff at Flex were rude and had cancelled my booking as I arrived at the airport on a delayed flight. Got to the desk 75 mins after booked time and they said they had cancelled it. Autoeurope kindly booked me another car with a different supplier but I am still awaiting the refund from you for the original booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by KAMIL - 06 April 2024
" I paid for FULL SIZE SUV Tiguan or similar. My informed expectation was at least a Qashqai size car as alternative. I received a Peugeot 2008. I barely fit a single large case and a small cabin bag rather than 4 bags+. I will be not be a returning customer. "
" I paid for FULL SIZE SUV Tiguan or similar. My informed expectation was at least a Qashqai size car as alternative. I received a Peugeot 2008. I barely fit a single large case and a small cabin bag rather than 4 bags+. I will be not be a returning customer. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by TOMASZ - 28 March 2024
" Amazing "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by PAUL - 05 March 2024
" Very negative. "
" Received an after rental charge that was not agreed with. No rental agent was present on return to inspect the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
WROCLAW, PL - Reviewed by RAFAL - 23 February 2024
" Instead of rest, my family and I experienced a lot of stress and were exposed to additional costs. The company should not cooperate with another company that has such low ratings, which indicates that customers are exposed to additional costs and fees. Your company should at least inform me who I am renting from much sooner so that I can check and cancel the booking after reading the opinions of other customers. I am very surprised that you do not monitor the opinions of the companies you cooperate with because your name suffers in the end as the company that provided the service to me. "
" I rented a car through AUTO EUROPE, in a package with full damaged insurance and fully flexible cancellation. The day before departure or the same day, I was informed by AUTO EUROPE that the company from which I had to pick up the car was FLEX To Go. I wanted to check the location of the place from which I should pick up the car, and I saw the opinions of the company's customers which were very bad, one star only. One negative opinion after another. I realized there might be problems since so many people have problems with this company, but it was too late to change and cancel the order. If I had been informed earlier by AUTO EUROPE, from whom I was actually renting the car, I would have definitely cancelled the booking. When I arrived at the company's counter with a child, wife and luggage, the company's agent started persuading me to purchase additional options that, according to him, would protect me from problems, and from which, according to him, I was not protected even if I purchased full damaged insurance through AUTO EUROPE. I paid for the car at the beginning of £159. The agent did not speak favourably about the AUTOEUROPE company, and in his opinion, the company is misleading customers by charging them with insurance that is not honoured by FLEX TO GO and in case of problems, despite the insurance paid, I will be charged all the costs, and later I will be able to try to recover them from the AUTOEUROPE which might be not easy. He talked me into purchasing fuel, the option of not having to have a full tank when returning the car, and the option of washing the car. Without these additional options, if any problem occurs once returning the car – fuel level and cleanliness I would be charged a penalty fee. Of course, at the top, he added their insurance and a charge for a child chair. Altogether, all of these extras cost me an extra £193. The agent said that with this package, I wouldn't have to worry about anything, and the car would be covered fully. Quoting his words - I can come with half the car, and I still don't have to worry about anything. Of course, during this conversation, I tried to explain to him that I already have insurance and I am sure that I should not have to purchase any other insurance. However, I was tired of the conversation that was not going on, and I agreed to the proposal. As I wrote above his speech, plus reading company reviews, I was less and less sure what to do, and I was very worried that the company, if I did not agree to extras, would later on try to put any extra penalties on me and block my credit card deposit. After thinking for a while, I decided to change my mind, but the agent informed me that I had already paid and I could not change my decision. He told me and my wife that if I want to change it, he can only delete everything, which is equivalent to losing all the money previously paid. I was surprised at such practices, but I couldn't convince the agent, and further conversation made no sense. On the day I returned the car, I called the agent twice to make sure if the car needed to be washed inside because I found in the contract which was sent to me that after renting the car that the washing option I had purchased included outside washing only, which is different from what the agent promised me. The agent assured me twice that it was not necessary to clean the car inside and he told me that the option I purchased covers cleaning inside and outside. He told me that only description on theirs paperwork is imprecise and states outside but option for which I paid covers cleaning inside and outside. He told me that I do not need to worry, and I do not need clean inside anything, only collect rubbish. When I returned the car and keys, the same agent asked me how much fuel was in the car. I told him that I had half a tank and that the amount of fuel I paid for was too much since he knew where I was going with the car, and there was no way I could use all that fuel, asking me about it at the very beginning. The agent told me to contact their office and ask for a refund for the unused fuel. Upon arrival at the airport, I received an email stating that I would be charged an additional £31 for washing the car inside. I tried to contact the agent but he didn't answer my calls anymore and then I sent an email to customer service, who still insists that I should pay for the washing, even though their agent lied to me and the information he provided was not true and reliable, which is his responsibility. as an employee of the company and therefore additional costs are imposed on me. The company doesn't want to hear about the refund for fuel either. The entire car rental cost me at the end, instead of the £159 I paid to your company, £383. Instead of rest, my family and I experienced a lot of stress and were exposed to additional costs. The company's employees' information is false to impose additional costs on their customers, which must be the rule after reading numerous similar stories of other customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
KRAKOW, PL - Reviewed by STEPHEN - 22 February 2024
" I did email Auto Europe to find out about the full insurance I had purchased The response was not the best "
" On collection of the vehicle the flex to go staff put a lot of pressure on my to buy the additional insurance When I informed him I had already bought the insurance with Auto Europe he said it was not valid and I needed to buy his He then threatened that the car must be returned cleaned inside and out or they would charge me up to £150 to clean it The experience left me very disappointed "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by JACEK - 10 February 2024
" Because fly delay, my car was cancelled. "
" Because fly delay, my car was cancelled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by NEAL - 16 January 2024
" I think it's sneaky & underhand to threaten a financial penalty if the car isn't clean upon its return! It was winter in Poland with plenty of slush & muck on the roads. Who arbitrates over the standard if cleanliness? "
" I think it's sneaky & underhand to threaten a financial penalty if the car isn't clean upon its return! It was winter in Poland with plenty of slush & muck on the roads. Who arbitrates over the standard if cleanliness? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by CLIVE STEPHEN - 12 January 2024
" I paid extra to you when booking the reservation for full insurance indemnity - Flex informed me that they did not accept that I had full cover as the payment was made to you not them - therefore please refund me the difference. "
" Flex requires you to clean the car before returning, alternatively pay an extra amount or pay a penalty fee. I rent cars frequently and only here do you have to clean the car as an extra. It is usually included in the price of rental. It is an inconvenience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
RZESZOW, PL - Reviewed by ROBERT PAWEL - 02 January 2024
" Highly recommend. "
" Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by RICHARD - 01 January 2024
" Easy pick up and drop off, great vehicle and good price "
" Easy straight forward service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JAROSLAW - 07 December 2023
" Extremely happy with my car rental "
" Very proffesional and accurate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by JAMES RAYMOND - 04 November 2023
" All good "
" Efficient Simply explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KRAKOW, PL - Reviewed by MARTIN - 09 October 2023
" A lot of emails and secondary issues. Costs not well described and more than expected on hireing. "
" Receipt document sent by email are password protected PDF and cannot open to claim personal expenses. Customer services don't answer! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RZESZOW, PL - Reviewed by MACIEJ - 26 September 2023
" Disappointing would never recommend "
" Ive literally been extorted of huge chunk of money for full protection that I didn't need in order to actually rent a vehicle due to lack of credit card been told I cannot use debit card even though it's usually what I use to pay deposit with rental provider never mentioned such conditions it was the first time I've been forced to pay extra £350 to a £75 rental I been there late evening with my one year old daughter in my hands had no time to rent else where as we were exhausted hence why I've decided just to pay and leave to get home asap "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by MACIEJ - 20 September 2023
" I've booked to collect the car from 2355hrs. I've arrived at the collection point at 2350 and waited 20 minutes to be seen as lady behind the counter was dealing with another client. When it was my turn I was told I'll have to pay 150PLN as I was late for collection! When I said I was in time and waiting in a queue, lady sarcastically said that that is applied automatically and she can't do nothing about it! The car i booked wasn't available, and paperwork i was given was showing little dots on a car printout with damages/dents to the car which I couldn't check as it was dark. When ive asked lady what if there is a dent which is not on paperwork and is there now and i cant see it but it can be visible in a broad daylight? She reply i would loose my deposit.....Absolute disgraceful and shocking! You worker had a bad attitude and was very sarcastic. Upon bringing car back there was no spaces to park under the your rental company name and when I went to ask to the rental office at Gdańsk airport it was closed. So needed to park the car in different company parking slot not knowing if that's OK and if I'm not going to be fined for parking in a wrong space or exceeding the time of rental! I've been renting cars all over the world and first time I've experienced such a poor service! Not recommend! "
" I've booked to collect the car from 2355hrs at Gdansk Airport. I've arrived at the collection point at 2350 and waited 20 minutes to be seen as lady behind the counter was dealing with another client. When it was my turn I was told I'll have to pay 150PLN as I was late for collection! When I said I was in time and waiting in a queue, lady sarcastically said that that is applied automatically and she can't do nothing about it! The car i booked wasn't available, and paperwork i was given was showing little dots on a car printout with damages/dents to the car which I couldn't check as it was dark. When ive asked lady what if there is a dent which is not on paperwork and is there now and i cant see it but it can be visible in a broad daylight? She reply i would loose my deposit.....Absolute disgraceful and shocking! You worker had a bad attitude and was very sarcastic. Upon bringing car back non Sunday at 1650 there was no spaces to park under the your rental company name and when I went to ask to the rental office at Gdańsk airport it was closed. So needed to park the car in different company parking slot not knowing if that's OK and if I'm not going to be fined for parking in a wrong space or exceeding the time of rental! I've been renting cars all over the world and first time I've experienced such a poor service! Not recommend! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
WARSAW, PL - Reviewed by GIUSEPPE - 19 September 2023
" positive "
" good compromise cost/services provided "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8