Auto Europe
- North America
- Central America
FOCO BRAZIL CUSTOMER REVIEWS
- 7.4
- 6.2
- 8.3
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FOCO BRAZIL Car Rental Reviews
Average Rating for Foco :
RECIFE, BR - Reviewed by ANTONIO - 18 September 2025
" Everything was fine. "
" I found everything good, the staff very polite and friendly. My car was in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BELO HORIZONTE, BR - Reviewed by PEDRO MANUEL - 29 August 2025
" Nothing to say "
" The only good thing was the staff on the counter , the rest very bad. Started very bad straight way with a long wait from them Van to take us to get the car, car was full of scratch and just found later the bad conditions of the tyres ( we very tired fron the fly and the ling wait we missed check tyres) and the customer service to help you during the rental not the ideal. Had a burst tyre and they couldn't sort that properly and still waiting for the money back ( i spent myself to sort the tyre). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NATAL, BR - Reviewed by COLIN - 23 March 2025
" All good thank you "
" Given that the rental centre is right next to a petrol station, it would be nice if they supplied the car full, then I could just fill it up at the end of the rental, rather than wondering how much I need to put in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NATAL, BR - Reviewed by COLIN - 08 December 2024
" Easy to make a reservation "
" Check in is very slow, particularly as I am a previous client, and they should already have my details in their database "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SAO PAULO, BR - Reviewed by RICHARD - 07 June 2024
" . "
" Chaotic check in- system down Vehicle 'upgraded' but wasn't great- difficult to clean windscreen Odd noises Exhaust on way out "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
RECIFE, BR - Reviewed by CHRISTOPHER - 27 December 2023
" Neutral experience. "
" We were delayed flying in to RECIFE AIRPORT and unable to contact the help desk by phone. As we were more than 1 hour late, FOCO cancelled our booking and made us pay $150 in order to re-open the booking. Complete disgrace from a customer experience point of view and would never recommend for this reason. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NATAL, BR - Reviewed by COLIN - 04 December 2023
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RECIFE, BR - Reviewed by FERNANDO - 20 November 2023
" I raised my concerns about Foco's tactics (described above) in an email to Auto-Europe Customer Service on 2 November (a few hours after collecting the vehicle) but never received a response. "
" When I collected the car from the Foco desk at Recife airport, the agent refused to release the vehicle unless I took their insurance. This was despite my explicit and repeated refusal that I did not want additional cover. The agent claimed that the insurance included in the Auto Europe voucher did not meet minimum Brazilian legal requirements and I could not have the car without an approved regulated Brazilian insurance. While I had doubts about this assertion, I was in a bind given the late hour and had to comply under this duress or be stranded. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NATAL, BR - Reviewed by COLIN - 04 April 2023
" easy and simple to book "
" The only thing, which I do not like is the compulsary cleaning fee "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO ALEGRE, BR - Reviewed by WILLIAM - 10 June 2022
" Autoeurope has always been great, the bad experience was only with focus "
" Took 90 minutes to collect car, there were 12 people in the queue when we arrived. They charged us extra for the child's seat even though it was selected before making the booking. Also charged us extra for car wash when the car wasn't that dirty on return. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
SAO PAULO, BR - Reviewed by JAMES - 25 December 2020
" Very pleased with the service and over all price. "
" Efficient service. The only thing is I didn't know where the pick up was at the airport and finding the place a Sunday to drop the car off wasn't easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAO PAULO, BR - Reviewed by JULIELY - 04 November 2020
" I had no problem with my rent. "
" I had no problem with my rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOIANIA, BR - Reviewed by FABIO - 31 March 2020
" It took about 2 hours to verify the all process to release the car. "
" They doesn't know how to work with autoeurope voucher and autoeurope insurance. They force me to provide so many information about myself, If I couldn't to provide it, they treat to refuse the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NATAL, BR - Reviewed by STEVEN - 23 November 2018
" Extremely poor. "
" I turned up to collect my car and firstly could not find a Foco representative without local help. Secondly, he told me that my car was not available as it was broken and did not have a solution other that hiring a car with the competition at the airport, even though I had booked months in advance! An immediate refund was not possible either. I was left extremely unsatisfied and now have to resolve the matter myself with both Foco & Auto Europe... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO SEGURO, BR - Reviewed by ANNA MARIA - 22 August 2018
" Very quick, clear and professional. "
" They were very professional, polite, keen to help and give advices when needed. The check in was very quick too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10