AUTO EUROPE FORT LAUDERDALE, UNITED STATES Car Rental Reviews

FORT LAUDERDALE, US - Reviewed by KATHLEEN - 14 April 2025

" Very easy to deal with and no unexpected charges. Excellent! "

" Everything was great, from pick up to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by PETER - 06 April 2025

" Please read above "

" Terrible service went to my car less than half full fuel despite ticket saying 100% !!No staff around to ask,so back to check in desk given other car which had tired carpets and dents scratches and was a uncomfortable ride over 55 mph as the wheel wabbled so terrible cars ,would you like to experience this ?? Please compensate. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

FORT LAUDERDALE, US - Reviewed by JOHN - 29 March 2025

" Excellent service from Auto Europe and excellent value. "

" Very long wait to uplift vehicle. Very old vehicle provided with filthy seats, scratches on the bodywork and scratches on the passenger window. By contrast the drop off was superb....very friendly and highly efficient. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by ANTHONY - 06 March 2025

" I always use Auto Europe whether renting in Europe or the States. First class service and good prices. "

" Excellent car, clean and tidy with great staff to get you on your way and to receive the car back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DARREN - 04 March 2025

" Smooth and simple like you'd expect and hope for! "

" Smooth & Simple "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JOHN TREVOR - 18 January 2025

" Excellent smooth and easy pick up "

" Had a short wait, at the reception, the young gentleman who looked after me,was excellent, charming and helpful, didn't have the car l expected, but gave me a free upgrade. Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by IONA - 21 December 2024

" I was very happy with the car provided and find the booking process easy. "

" I was able to pick up my car quickly and knew which one to take - some other companies say just choose one which I find difficult. On return, I reported a small scrape on the offside wing but didn't feel I was given information to know what would happen, if anything? I had CDW so presumably nothing but I would have liked this confirmed. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by PAUL - 13 December 2024

" We always use Autoeurope, great prices, ease of booking and amendments. "

" Alamo are so easy to use. Staff are friendly and helpful and will help you to find the best car. Both pick up and drop of are very easy. On line check in at desk is easy to use and cuts out lines at check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DENNIS - 08 December 2024

" Easy to collect and return "

" Very good nice vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MICHAEL - 30 November 2024

" Prices vary daily up and down so after booking it is always wise to check again later as you may find a lower price as I did and it's easy to cancel and rebook with the free cancellation option. "

" No problem with car hire service, car was upgrade to what was ordered and all went smoothly. Pick-up information could be improved for cruise passengers on where to meet the shuttle bus etc, and information on car fuel type would be useful, either by a handout sheet or affixing a label to the car about fuel type. The car filler cap displayed a crossed out octane rating but there are many grades available at the pump so I just put in the next one higher than the crossed out rating. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by CHRISTINE - 21 November 2024

" Good service "

" Great experience. Economical car and friendly service at pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MICHAEL - 21 November 2024

" Overall poor "

" Poor counter service no vehicle available and vehicle issues on receipt "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by MARTIN - 11 November 2024

" I highly recommend AutoEurope. "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by CAMERON - 18 October 2024

" Yes I would "

" Helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ALLAN - 03 May 2024

" I was billed for fuel despite returning it full. I emailed Budget and AutoEurope immediately. Budget responded immediately. AutoEurope have not acknowledged my complaint. That is poor communication "

" I was billed for fuel despite returning it full. I emailed Budget and AutoEurope immediately. Budget responded immediately. AutoEurope have not acknowledged my complaint. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by IONA - 14 April 2024

" The car started showing a message, 'Maintenance required now' which was a concern, It took me a few phone calls before I was able to speak to someone who could help me which was a bit frustrating. "

" There was a long queue when I arrived to pick up the car. There were only three agents working. Surely, if the number of cars to be picked up is known, shouldn't they have more agents working? The inside of the windscreen wasn't very clean. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT LAUDERDALE, US - Reviewed by GARY - 21 March 2024

" Everything was so easy and smooth from pick up to drop off. Thank you Budget "

" Could not fault my experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by SHARON - 06 March 2024

" Auto Europe is my go to website for car hire, always have the best prices. Love that cancellation is easy to do as well. "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MARC - 14 January 2024

" ?? "

" no problem,no waiting,easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by RICHARD - 10 January 2024

" Auto Europe all good. Budget not as good! "

" Car came with low pressure warning on tyres. This should have been checked prior to renting vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FORT LAUDERDALE, US - Reviewed by ALLAN - 17 November 2023

" Except for the fact that this location caters for the Ft Lauderdale Cruise Terminal and 3 ships had arrived simultaneously, the staff were overwhelmed. I have used this location before, the staff are helpful and knowledgeable. The car was excellent. "

" Excellent pricing, friendly and knowledgeable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JEFFREY - 10 November 2023

" Excellent as usual excellent service "

" Excellent as usual excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JASON DAVID - 25 October 2023

" Never using dollar again "

" After arriving at 9.30pm to pick up the car we were told that there were no cars available . There was a line of at least 25 to 30 people waiting.... I managed to get through the line and showed them my paid reservation....dollar reservation number #K63415158A2 . I was then told that we could wait on cars arriving 3 to 4 hours but couldn't guarantee a time..that would have taken us to 3.30/4.30 am ......... by that time we spoke to a manager who told us to come back on Sunday morning before 12.... We had to pay a taxi from fort Lauderdale to west Pam beach $65 then a return on Sunday morning $65 ...we called ahead to make sure cars were available and was told that they couldn't guarantee that but we could wait until some arrived .....when we eventually got to speak to member of staff they told us that they could not discount or help us as we booked through a 3rd party.....lost a day of our vacation a days rental and $130 very poor customer service from dollar....the car wasn't cleaned...... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by GRAHAM - 23 September 2023

" ALL GOOD "

" ALL GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JOHN - 18 September 2023

" The experience with Budget was poor and unlikely we would use again "

" We had to wait nearly a hour for the car. The car provided was in a terrible condition- interior was filthy with stains on seats and smell of smoke. It was violently shaking at speeds above 50 mph. We had to swap the car at another depot as it was unsafe. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by CHRIS - 29 July 2023

" I hired an Electric car which was fantastic to drive the only issue was trying to find a charging point that was not occupied, I found that at the Mall people plugged their car in and went off shopping and lunching all day so the chargers not available "

" Great service pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by STUART - 17 April 2023

" Not very happy as the above escapade put paid to the first two days of our vacation. "

" We arrived late into Ft Lauderdale to find the rental position closed until 05.00 am. We had a reservation for a car and no provision was made to fulfil that reservation. However at 05.00 am (after spending a very uncomfortable night in the rental building) we find there are no cars available. We had to wait another hour and a half before one was ready. On Monday this vehicle developed a fault which brought up a series of warning lights on the dashboard including the engine management light, this was accompanied by a loss of power and a misfire. We were just outside Naples when this happened, so decided to see if there was a Thrifty desk at Naples airport, we were in luck spotted a Thrifty sticker on the window of the Terminal. We ventured inside but guess what desk was closed. However there was a placard that said Hertz were available for queries. They were very helpful and within half an hour had found us a replacement vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by VICTOR - 11 March 2023

" See above "

" After a long flight arriving at the car rental center to find a very long queue so having to wait for an hour and a half to get car was disappointing "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 13 February 2023

" All went well with good communication and a good price considering the present day market for rentals in Florida. "

" From pick up to final drop off it al went well. The lady at pick up saw we were not used to the self service and was over to help us immediately. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JEFFREY - 12 February 2023

" Very helpful staff "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by KEITH - 31 January 2023

" Quick, easy, effort free. An impressive operation. "

" All very easy and efficient. Car was in immaculate condition. Check in and check out quick, easy and straightforward. An I got a free upgrade. Will definetly use Alamo again. . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ANDREW - 11 November 2022

" I am satisfied. "

" Alamo is my go to car rental company. They meet my needs every time and I expect that they will continue to do so on future occasions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ROBERT - 16 July 2022

" Fantastic "

" Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 15 June 2022

" Excellent "

" Very happy with both Alamo rental arrangements in May and June Like ability to choose a vehicle in a class Sedans, SUVs etc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 19 April 2022

" Straight lfireard & good value for money "

" First class & efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by ROBERT - 15 March 2022

" Easy booking and I have used AutoEurope a number of times in Europe and USA. Good deal this time for a "sports" model which was good fun. "

" Well located in airport. Had to wait a bit at pick up desk - only 2 reception staff ! Car clean tidy and all good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JEFFREY - 17 February 2022

" Very smooth rental experience "

" Very smooth rental experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by STEVE - 30 January 2022

" See above "

" There was an offer on your site for a Camero which was the reason I took the offer although I could have found other cars cheaper elsewhere. Hertz didn't have the Camero so I ended up with a Toyota - no comparison. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

FORT LAUDERDALE, US - Reviewed by ALLAN - 24 January 2022

" Double check, then re-double check, then get someone else to double check you have left nothing in your rental vehicle, because you may not be lucky enough to recover your important documents. "

" On arrival at SIXT office staff were sullen and unco-operative and unwelcoming. The staff member that took our details was more engaging and helpful. However our rental was for 41(?) days and the signout receipt he gave was for only 28 days. An email would be sent to me at the start of the remainder of the rental. It was not. I did not know if the car I was driving after 28 days would have been reported as stolen or not insured. On returning the car I accidentally left a bag with my passport, covid passes, credit cards, driving license and cash on the driver seat, and left the SIXT depot. I returned within an hour desperate to find my belongings. The same sullen response from the staff. My property HAD NOT been handed to management, HAD NOT BEEN put in the safe, and I was not notified of its status. Staff begrudgingly said that a wallet had been found, but they did not know who found it or where it was. After a delay we witnessed it being brought from what we believe to be a non-fleet vehicle. Passport was there, covid passes, credit cards, driving license but not cash. Raised issue with manager; obviously the cash had been stolen and if I was not quicker I believe the passport and contactless credit cards would have been sold or used. The manager accepted that protocol for lost property had not been met and refunded the $75 dollars stolen to the Auto Europe Account. Can I have it please? I am also addressing this complaint to SIXT themselves. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by STEPHEN - 21 January 2022

" I just wish there hours of business on their website was correct. they were open an hour longer than advertised. I nearly broke my neck getting to them. "

" I just wish there hours of business on their website was correct. they were open an hour longer than advertised. I nearly broke my neck getting to them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DMITRY - 31 May 2020

" All great. "

" Excellent paperless service, have nothing to add. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ANDREW - 17 February 2020

" AE Europe always include insurance "

" Not all states include insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MAURICE - 07 February 2020

" See above "

" The voucher stated that the pickup/dropoff location was open until 22.00 on Saturday. However when I returned the vehicle at 19.00 on Saturday 1st Feb the office was closed and I had to take the vehicle to an alternate location (airport) to return it. This was very inconvenient. Auto Europe need to get this right. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 6

FORT LAUDERDALE, US - Reviewed by JEFFREY - 06 February 2020

" Excellent "

" Excellent Company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 03 February 2020

" May use Auto Europe in the future but will think twice about Avis. "

" Vehicle was not clean, out of gas and we received no information about how it worked i.e. we did not know if it was petrol or diesel. Otherwise it was a good car, comfortable and easy to drive. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FORT LAUDERDALE, US - Reviewed by VINCENT - 25 January 2020

" Have rented with Dollar and Alamo, but this was the first with Budget and we were not impressed. "

" After paperwork at counter was told to go outside to concourse to wait for car which would take approx 5-10mins. Waited over 30 mins, but no car was delivered. Went back into counter to complain - staff found another vehicle for us. We noticed that other people were also kept waiting for their car (a couple told us that they had been waiting for nearly an hour and had they not complained they probably would have waited even longer!). This was unacceptable. Staff who were on the concourse were not helpful and we were just told to wait. We got so fed up that we had to grab someone from Avis who offered assistance! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by SURINDER - 08 January 2020

" Great cars at terrific value. Keep up the good work you do. "

" Hertz provided me a SUV in view of my Hertz President Circle membership. This was a very thoughtful gesture. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by GEORGE - 14 December 2019

" Always easy to deal with. "

" Great service but car left a bit to be desired , a bit knocked about and not very good starting. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by GEOFFREY - 10 December 2019

" Very impressed "

" Free upgrade wa appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MICHAEL - 30 November 2019

" Simple, Easy and extremely competitive car rental every time. "

" I'm a regular Alamo renter for the simple reason they have never let me down. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JOSE - 09 November 2019

" great experience overall "

" easy rental, helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 26 September 2019

" Good staff and great value - thanks "

" Great service and value, easy to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by GRAHAM - 16 September 2019

" Great "

" All Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by YOUSUF - 10 September 2019

" The car itself was an upgrade on the one that was booked. However, it was looking tired and had 47k miles on the clock. The centre console was damaged. Significantly, the brake discs appeared to be warped and whilst it did not pose a safety issue, I was not happy with the overall condition. Given that we were travelling 220 miles north, it was not expedient to request a change of vehicle. "

" No issues with Europecar other than the use of a third party hire firm. There would appear to be an actual Europecar Office near to FLL airport? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT LAUDERDALE, US - Reviewed by MALCOLM - 30 August 2019

" adversely affected my holiday horrible "

" Actually it was Easy Rental, they were real old school rental co. Spent the whole time trying to scam me for extras without a proper explanation of the options then the car was a joke covered in dents rust and scratches "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by RICHARD - 28 August 2019

" Brilliant website to use. Rental counter fab. "

" Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by GLEFY - 13 August 2019

" Great "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MARTIN - 30 July 2019

" Overall Alamo were excellent "

" Very helpful counter and garage staff and a quick painless drop-off process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MARK - 27 May 2019

" one of the easiest car rentals ever - thank you "

" smooth easy drop off and collection. offered options to improve what we had booked but no hard sell, which was great. Honest advice given on the toll pass too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 18 May 2019

" Reliable as usual "

" Easy checkin with Advantage my preferred rental company in the US. Consistently good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by JOHN - 23 April 2019

" See above.... "

" I've used Alamo often in the US and have always been impressed but my opinion has changed following our Pick Up at Fort Lauderdale Airport. We had rented 3 vehicles for our family holiday and so there were 3 Lead drivers and 3 separate Check ins. We all had the same experience of a VERY HARD sell at the desk from 3 different members of the Alamo staff, "Would you like this extra insurance or that extra Breakdown Cover?" "You're not fully covered for this and it could be expensive if you break down" We all felt that there was no real customer service just how much extra could they screw out of us!! We all refused any extras... The 3 cars went well, we had the Alamo Gold Package and had no problems except one of the Sat Navs didn't work. Drop Off went very smoothly and the staff at Drop Off were extremely helpful and a very different experience from check in. I did get 3 X $25 vouchers to use because of the broken SatNav. The Check In experience has made me reconsider using Alamo again. Beyond that it was all fine, with a good price via Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ADAM - 08 April 2019

" Fine "

" Front distance sensor kept faulting while driving and car wheel alignment was out "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT LAUDERDALE, US - Reviewed by ALISON - 21 March 2019

" .. "

" The lady at the counter was very unprofessional and unhelpful. I wasn't told that the GPS was an additional cost. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by COLIN - 11 March 2019

" Booking process and information very good "

" Quite a queue at Fort Lauderdale but otherwise everything went very smoothly. Good, nearly new car and no problems. Return very speedy despite airport being very busy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by FRANK - 03 March 2019

" Alamo was perfect, but airport transport to rental car lot at Ft Lauderdale is terrible. Had a long wait for the bus on both outward and return journeys. Unlikely to use this airport again. "

" Have used most US renters and Alamo is always best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by GEOFFREY - 03 March 2019

" Apart from the transport issues, it was a good experience as usual with auto Europe. "

" Need more buses between car hire plaza and terminals. Had a long wait both ways and was packed in like sardines. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 26 February 2019

" Ok "

" It would have been helpful if I had been instructed to collect car from the Advantage agent instead of looking for the Europcar desk at Ft Lauderdale Airport. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT LAUDERDALE, US - Reviewed by KEITH - 21 February 2019

" I rang AutoEurope yesterday to check what had been charged to my credit card. I paid for the car in September last year so I only expected the charge for the SunPass $62.98. The lady, who was helpful, said she would ring me at home but I have yet to hear. "

" There were no issues. I forgot to fill the tank on the return but was allowed to go back out and fill up. This saved me a lot of money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 12 February 2019

" After booking the car I found out that a pick up from nearer the cruise terminal was possible with a shuttle laid on, I got absolutely nowhere at all with Auto Europe either before leaving or whilst in the USA via email, your agents kept insisting they could only discuss the matter on the phone which I was not prepared to do due to cost. "

" A 90 minute wait at Fort Lauderdale International airport to collect a pre-booked car was totally unwarranted hence the low rating above. Once I got to the head of the queue the lady who dealt with me was very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by NICHOLAS - 03 February 2019

" Please see 3 above "

" Having picked the car up from Ft Lauderdale and paid for a full tank of fuel, the fuel light came on just 5 miles into our journey. I had to find the nearest gas station and filled it which took $42! It was only in the light that we also noticed that the interior of the car was filthy. Absolutely filthy with food crumbs all over the rear seat and chocolate all over the front seats. I immediately called the number on the hire agreement but this went to an answer machine on every occasion I called it. The collection point for the car was dark and we we were tired from our long trip which is why I hadn't noticed the condition or fuel level of the car. I have been told that the phone number is answered at her weekends! Seriously!? I cleaned the car and on returning it to Orlando International Airport, reported it to the lady in the reception booth. She couldn't have been more UNHELPFUL! She stated it wasn't her problem and that we needed to speak to the Ft Lauderdale branch. I explained that the phone number wasn't being answered to which she replied "just keep trying, I can't help you". I have used autoeurope on lots of occasions and have never had such poor service. I am hoping that a sensible resolution to this complaint may restore my faith back in your company but at the moment it is totally shattered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by BARRIE - 02 February 2019

" Good choice and prices "

" Very few counter staff. Worked very slowly. Biggest line in the place. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FORT LAUDERDALE, US - Reviewed by CHRISTOPHER - 22 January 2019

" Wrote long email to autoeurope telling them on my return. Told to put it in a form. Redid it. Thanked and told I hadn't needed to use Advantage car. Well I know that now. "

" Had a bad experience having to pay extra $10 a day prepaid tolls. Not told how toll system worked in Florida. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by ALAN - 19 January 2019

" Over the last ten years we have used Auto Europe for all our foreign car hire. However, we had to add a day to our car hire due to unforeseen circumstances and were charged $78 approx. as we were charged for two lots of fuel (one for original hire and one for the extra day's hire) which we feel was rather unfair. "

" Had to return original vehicle as it was making a loud grating noise when doing u-turns. This noise gradually got worse over two days when we had no choice but to return it. We had no problem when we requested a replacement vehicle from Fort Myers Airport. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FORT LAUDERDALE, US - Reviewed by NICOLA - 15 January 2019

" Overall great experience "

" The car hire was quick and easy. Couldn't find my way out of the car park - it would have been helpful if the attendant had given a heads up on how to get out. The car hadn't been cleaned so was a bit grubby and the windscreens were filthy/ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by DAVID - 15 January 2019

" Please see above - i.e. AutoEurope.com received two emails from me and, as stated to date I have not received a reply. In the circumstances I would feel uneasy recommending AE to a friend (although I appreciate it was in the USA and not AE UK). "

" I am pleased to have the opportunity of commenting on my recent car rental with Budget. On picking the car up (at Fort Lauderdale Airport) the desk operator first tried to get me to pay for fuel - my agreement included the "free tank of fuel". Secondly and more importantly, whilst my rental agreement included all drivers aged 25 or over and the free tank of fuel", she claimed that my son (aged 31) was not covered and we would have to pay $65 to include him. I explained that the wording was "includes all drivers aged 25 or over" but she refused to include my son as a driver without additional payment. This put an additional pressure on me to drive 100% of the time - that restricted the distances we travelled. I emailed Budget on the day (Sunday 6 January 2019) explaining this and asked two questions - one for confirmation the desk operator was wrong; and secondly how could we get my son enabled to drive. Other than the automatic response that was sent immediately - I heard from Budget on the 8th (Tuesday) advising that as I had booked through Auto Europe they had forwarded my "submission" to them. On receiving this I also emailed Auto Europe including the email thread (to customerservice@autoeurope.com). This resulted in the usual automated reply. As I had not heard anything further from Auto Europe - I emailed again on Friday 11 January requesting an urgent response - all I then received was the usual automated response. Clearly we are back home in the UK - and, to date, AutoEurope have not provided me the courtesy of a reply. I would like to know why the desk operator acted in the way she did - was it just a method of getting further money from me (as a renter)? If this is the case i.e. she was wrong then I wish to formally complain to Budget. I look forward to hearing from you on this as soon as possible. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT LAUDERDALE, US - Reviewed by VIRGINIA - 06 January 2019

" I will never use EUROPCAR again and will not be using AutoEurope or recommending your company to anyone else. VERY UNSATISFIED with the service and your response to my query about compensation for the taxi cost and reimbursement for a days rental charge. "

" I was extremely disappointed with this booking as it was not clear at all that I was NOT booking with EUROPCAR but another company totally unknown to me called Advantage. Due to an out of service phone number on my Europecar booking voucher I could not contact Advantage to clarify and inform them that I would be late in picking up my car due to a bomb hoax that put the entire airport into lock down. I had to take a cab at a cost of $65 to my destination and then back to the airport the next day after doing research on Advantage to get another phone number and spending an additional $65. I was given an o,dear car with 40k on the clock under the guise of an 'upgrade' as the economy vehicle I had contracted for was no longer available. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by ANAND - 04 January 2019

" overall a good expereince "

" advantage (europcar usa partner) were very good overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ANAND - 04 January 2019

" overall very good "

" very friendly and accommodating company. Queues are long compared to others but maybe because they are popular and give personal service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ANTON - 03 January 2019

" Auto Europe was great - Hertz not so good "

" Car was only 1/4 full of gas and tyre warning light was on - not very professional "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FORT LAUDERDALE, US - Reviewed by BRIAN - 02 January 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by CHRISTOPHER - 01 January 2019

" ok "

" the counter staff was very good and very helpfull. the car was ok but always pulled to the right when driving and the wipers was no good as they didnt clean the rain properly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by JOSHUA - 31 December 2018

" NA "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT LAUDERDALE, US - Reviewed by STUART - 24 December 2018

" Ok but a large car does not mean what it says,so not worth paying for it in the first place "

" Always find a way to charging more than the agreed price "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by ALFRED - 22 December 2018

" AE is one of 2 or 3 regular hire outlets I use. Generally works well but hirer is still exposed to the desk clerk and local supply issues, usually at the point in journey where any hassle is not appreciated. And AE is not there to help!! You do need to chase Alamo about the primacy of my AE contract - you offered $10 second driver, Alamo rejected this. NOT ACCEPTABLE. (It was only a 6 day hire so small beer but not palatable). Even with AE in the loop and a reputable rental company the desk experience is still stressful and loaded against the hirer. Sadly not a new lesson. "

" Journey to FLL Alamo desk started many hours before (and about 2hrs ahead of final destination). Long tiring day. So I don't enjoy a desk clerk whose clarity of speaking was poor and not helped by a large noisy reception area. I think I was offered a hatchback (Intermediate?) in place of the with-trunk Standard. There was then a buzz of upselling - SUV? Roadside insurance? We needed a second driver which your documetation said we could have for $10/day but Alamo insisted on $12/day. At this stage the desk guy spooted the opportunity to deliver rather than annoy, took the $12 and used that to upgrade to a Premium vehicle. Bigger is not always better - just means parking more difficult and MPG worse - but result was OK. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by SUSAN - 19 December 2018

" It was reasonably priced, but a well used vehicle. And not great service. "

" No response to my request for explanation of additional £40 charges. No windscreen washer. Car had a number of scratches and dents, but was clean. Desk clerk was surly and uninterested and unhelpful when I asked him what I was signing for as I didn't have my reading glasses. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by GWENDOLINE - 12 December 2018

" very good "

" very good service the lady at the desk was excelled, car was as described, drop of was easy although it was busy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by OLGA - 10 December 2018

" will definitely do it next time! "

" perfect service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JOHN - 09 December 2018

" Was very straight forward,and easy to follow.car was very nice. "

" Very pleased indeed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by CHRISTINE - 07 December 2018

" would highly reccomend Alamo "

" all round great and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by PATRICK - 07 December 2018

" As above "

" Had a flat tyre, so we waisted a morning swapping the car, as we were told if we took it back to a closer dealer we would have to pay $250. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FORT LAUDERDALE, US - Reviewed by RICHARD - 06 December 2018

" Thank you, the whole booking experience and car hire was TOP CLASS "

" Absolutely 1st Class, Thank you!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by PHILIP - 21 November 2018

" Car supplied was not a mid-size but a compact Kia Soul. There was not enough room in the back for adults or in the boot for a suit case. Also, an engine fault light was constantly on and the car was hesistant when pulling away, which I felt was dangerous. I had to exchange the car which involved a 200-mile round trip. The replacement car, which was mid-size, was in poor conditon and the handle on the passengar did not work "

" My experience with Europcar was good, but not so with the car hire company - Advantage "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by DAVID - 17 November 2018

" Overall good but, inside of car was dirty. "

" The inside of the vehicle was dirty. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT LAUDERDALE, US - Reviewed by GEORGE - 14 November 2018

" Second time that i have used Auto Europe and it was great value and eazy peazy way to book a hire car. "

" I arrived in the USA at Fort Lauderdale port and on checking I could not find a pick-up point closer than Fort Lauderdale Airport. but aparently there is one nearer the port. The Hertz site should make that more obvious. and any pick up from cruise ship arrangements. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by WILLIAM - 08 November 2018

" As Above. "

" I had booked a compact car. Your advert said it would be a Ford Focus or similar. At the counter the agent said it would be a Toyota Yaris, which was far too small, so I upgraded for $280. If I had known in England that the car would be so small, I would have paid for a bigger car, which would have been cheaper. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by JEFFREY - 08 November 2018

" very good experience "

" will use alamo again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by HANS - 07 November 2018

" Always good service from Autoeuropa "

" This is only for "Europcar" in Fort Lauderdale which turned out not to be "Europcar " but a company called Advantage. The car smelled of cigarette smoke and there was not enough air in one tire, so we had to sort that out ourselves. Retuning the car turned out to be a nightmare. We were in good time (3,5 hours before flight departure). Finding return was easy, but then we had to take the shuttle bus to the airport and there where hundreds of people queuing. We waited 30 minutes and not one bus turned up. An official told us that there were 4 buses in circulation but we didn't see any. He then told us that we could walk to the terminal and explained the way. So we walked with 5 cases in 30c heat for half an hour before we finally got there. A lot of other car renters did the same. It was absolutely exhausting and a terrible ending of a holiday. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

FORT LAUDERDALE, US - Reviewed by IAN - 06 November 2018

" excellent communications "

" No queues at check in, Low mileage clean car. Helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by BING - 02 November 2018

" excellent.very thing is ok.I would like to rent a car through your company next time. "

" very professinal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by ANTHONY - 30 October 2018

" Autoeurope used to be more 'fully inclusive' and stated this among the offers made for rental selection. Please return to this!!! "

" Counter staff persisted in trying to scare me with streetside costs I would be liable for if I did not take out roadside assistance cover, extra liability insurance etc. even though I made clear that I felt I was fully covered and required absolutely no extras. I DO NOT APPRECIATE THE HARD SELL and made this clear to supervisors. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by CHARLES - 29 October 2018

" Staff at Alamo counters were polite and efficient at both pick up and drop off "

" Everything was fine. Only difficulty was finding the right drop off point as there are 2 terminals at Naples Airport in different locations and signage is poor. It would be useful to mention that Alamo are sited in Commercial Terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by JOHN - 29 October 2018

" See above "

" I booked with Auto-Europe. The Voucher said Europcar. When we arrived very tired after long flights at Fort Lauderdale there was no ign of either company in the Rental Car Offices. Having asked a few people someone suggested that my booking could be with E-Z Car Rental. We lugged our cases up to their stall and yes they acknowledged our booking. That wasted 30 mins! We then got our car and left the rental offices only to find that while I contracted for a Full Gas tank to return full, it was currently empty, so we went back and it was filled. Another 20 Minute delay. During our hire period I then received several emails from Advantage Car Hire who I had never heard of. Apparently they too were involved in my hire, and if all 4 companies mentioned are making a profit out of my rental, no wonder it could not have been much cheaper. The car ran well except for a slow puncture in the drivers side rear tyre which I had to top up ith air every 2 days. Apart from that the rental was uneventful. But you have to get over your identity crisis and communicate with clients, and get the basics right! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by JORDAN - 28 October 2018

" From pick up to drop off, Alamo were fantastic. Staff are great. No issues and the car was brilliant. "

" Excellent experience. Very happy with Alamo. First time using them, probably won't go anywhere else now. Great company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MARK - 22 October 2018

" Great service will use again provided you are still competitve "

" Everything went very well and your prices were very reasonable, I also did not get the big sell at the dollar rental desk which was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 22 October 2018

" after picking up my rental and checking the tyres pressures on the way out of the airport I noticed the back left had 10 pounds more air than the rest .When I pulled over and checked! there was a large screw embedded near to the wall of the tyre.Which explains the reason why had to buy a new tyre costing over $80 I work in the auto business and have rented car's from you for the last 4 years and I find this very disappointing "

" Counter staff not very helpful When on holiday you would expect to see some one with a happy face not a positive start after a 9 hour flight felt under pressure to purchase roadside recovery "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FORT LAUDERDALE, US - Reviewed by JOHN - 22 October 2018

" Car had some damage which wasn't noted. Difficult to check in a dark car park. Apart from that, all was good. "

" Car had some damage which wasn't noted. Difficult to check in a dark car park. Apart from that, all was good. I liked the way there was no hard upselling . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by DOUGLAS - 17 October 2018

" Very happy with the service provided by Autoeurope "

" Quick efficient service. Interior of the car could have been cleaner "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FORT LAUDERDALE, US - Reviewed by HAMISH - 15 October 2018

" User friendly website and ease in finding suitable vehicle very good - inclusive package for insurance a major positive "

" Had to rebuff requests to upgrade insurance and car type at pickup which was a tad annoying. Drop off process very slick "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT LAUDERDALE, US - Reviewed by ANDREW - 01 October 2018

" Autoeurope and Budget are usually very good but I do think car hire firms in general in the USA try to fleece customers into unnecessary upgrades. "

" I have a few complaints regarding this rental, not least of which is the underhand way I have been upgraded. I arrived at Fort Lauderdale Int'l after a 9 hour flight and on on picking my car up I was told by the rental car guy that I have been given a VW Beetle, I said that was fine. He then said "let's see if I can do better" and suggested a Nissan at no time did he tell me I would have to pay for the upgrade I didn't need. I was then rushed through the acceptance process with the rental guy speaking twenty to the dozen and apparently glossing over the extra cost. Yesterday I was travelling as a passenger so I quickly read through the rental agreement. On it states I have agreed to pay $3.00 a day upgrade which in itself is not that much but the agreement states my extra charges at $129.67!!!! I am furious with the Rental company for taking advantage of a tired tourist. Also the trunk did not lock and the car was very scratched with nobody in the garage to tell. I need to know why I have been charged nearly $130 dollars extra and on top of that why if I received a free full tank of gas why was it only 7/8 full. I would like you to investigate these extra charges and hopefully someone will see there way to refunding me $129.67. I am a regular customer of both autoeurope and Budget and do not expect to be treated like this. Regards Andrew W Wallace "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by OLIVIA - 29 September 2018

" Disappointing as we have used this many times before at palm Beach and Miami but Fort Lauderdale was not as good "

" They did not have a suitable enough car. Luckily we could use an Alamo vehicle "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by MATTHEW - 19 September 2018

" Auto Europe is the best service to hire through hands down!!!! Cheapest prices and so many options to chose from. Not worth looking anywhere else. "

" I only rent with Alamo in the US, and always through Auto Europe. Get the best prices and most efficient service. Choice of cars always good - just had a Ford Mustang with less than 2000 miles on the clock as last hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DEBBIE - 04 September 2018

" Great car "

" Very easy to use Bit confused about the tolls as not explained very well "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by CHARLES - 14 August 2018

" Ruben the Cuban was extremely helpful and gave us much advice on what to do in the area, where to eat and where to avoid etc. Invaluable. "

" Feel a bit disgruntled in that we paid for a GPS (and upgraded at point of sale to a better one) but we were not told there was a built in GPS in the car. Had we known this, we wouldn't have spent our money renting one. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT LAUDERDALE, US - Reviewed by IRFAN - 13 August 2018

" Very efficient and easy "

" Everything was easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by DAVID - 18 May 2018

" Straight forward rental without any hassle "

" Seat were very stained Reversing camera didn't work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by KEVIN - 23 June 2015

" Excellent service at Fort Lauderdale airport and so easy and hassle free when returning the car at Miami International. "

" Excellent service at the rental desk. "

FORT LAUDERDALE, US - Reviewed by ALAN - 26 May 2015

" EXCELLENT SERVICE "

" WE HAD PROBLEMS WITH THE CAR DRIVING DOWN TO KEY WEST FROM FORT LAUDERDALE DIDNT SEEM TO BE RUNNING VERY WELL SO I RETURNED IT TO DOLLAR AT KEY WEST AIRPORT AND IT WAS REPLACED STAIGHT AWAY.THE REPLACEMENT CAR WAS MUCH BETTER.WE DROVE UP TO ORLANDO BUT WHILST THERE WE GOT A FLAT TYRE .I CALLED DOLLAR AND SOME ONE CAME OUT TO ME VERY QUICKLY CHANGED THE TYRE AND I RETURNED THE CAR TO ORLANDO AIRPORT AND THE CAR WAS CHANGED AGAIN .THE SERVICE I RECEIVED WAS EXCELLENT I WOULD RECOMMEND DOLLAR CAR HIRE TO ANYONE "

FORT LAUDERDALE, US - Reviewed by MARTA CRISTINA - 13 May 2015

" buen servicio, seguro y rapido "

" buen servicio "

FORT LAUDERDALE, US - Reviewed by OSCAR - 10 May 2015

" Because of good rates I booked again through AE. A shame you were let down by the company you subcontracted to. "

" The Dollar organization at the airport was very poor: it took them close to an hour to get a car in the class I'd booked to the platform; they didn't communicate with me until I started complaining it was taking a long time. "

FORT LAUDERDALE, US - Reviewed by JOHN - 04 May 2015

" easy to book and rates competitive "

" tried to upgrade us to a dearer vehicle- of i had wanted one i would have booked it in the first place "

FORT LAUDERDALE, US - Reviewed by PETER - 31 March 2015

" Excellent all round "

" Excellent "

FORT LAUDERDALE, US - Reviewed by PERRY - 30 March 2015

" Very good. "

" Excellent "

FORT LAUDERDALE, US - Reviewed by RODERIC - 17 March 2015

" Good service, good pricing. prompt provision of rental voucher. "

" High mileage car provided, interior looked as if the car was lasted used by a team of builders with the seats and carpets dirt grimed plus coffee stains on dash and consule. I got the guy on the exit barrier to write up a record of the external damage to the car so that I could not be blamed for the condition it was in. Limited number of cars in the full size row and all had some damage and dirty interiors, it seems Dollar car rental are keep their cars well passed there sell by date. "

FORT LAUDERDALE, US - Reviewed by IAIN - 07 March 2015

" Always competitely priced and approachable if problems do arise "

" Although Alamo did not have the model we requested, they made sure that the alternative was similarly equipped and satisfactory. There were no difficulties during the period of hire "

FORT LAUDERDALE, US - Reviewed by ROY - 03 December 2014

" Excellent service throughout the whole transaction from start to finish. Well done Auto Europe and thank you. "

" Excellent service. Rental car was lovely and clean inside and out and we had no problems with the car. The only observation I would like to make is I wish the rental companies wouldn't security fix both car keys on the same key ring as it would be nice to have one kept safe with my wife just in case we lost and had on stolen. "

FORT LAUDERDALE, US - Reviewed by BRIAN - 30 November 2014

" A great rental. 2 days before the end, the "

" A great rental. 2 days before the end, the battery went flat but help was with me within the hour and I returned to base and the car was replaced with an upgrade and I was on my way again. Great service at a great price. "

FORT LAUDERDALE, US - Reviewed by STEPHEN - 28 October 2014

" all worked very well "

" quick and professional - better than many "

FORT LAUDERDALE, US - Reviewed by SARAH - 31 August 2014

" Very helpful and helped me to find better car at a great rate "

" Car had no rear windscreen wiper - we only realised after we'd driven it so not worth returning it by then. Problem as rain can be torrential in Florida so really struggled without it. "

FORT LAUDERDALE, US - Reviewed by PAUL - 13 August 2014

" Overall satisfied but bad comunication whilst trying to re-arrange booking following flight cancellation. "

" People where helpful and friendly, car was not as clean as it could have been, not a major issue, but I was slightly disappointed with the choice of cars. "

FORT LAUDERDALE, US - Reviewed by TREVOR - 16 March 2014

" Very good service first time we have used you, will use you again "

" Good clean cars and reasonable quick service when collecting car. Also provide free shuttle service to from Port Everglades for cruise ships "

FORT LAUDERDALE, US - Reviewed by RAMNIK - 24 January 2014

" I was very pleased with hiring through you, efficient and good rates cannot beat that .You did an excellent work i Just cannot complaint.It was trouble free and ofcourse enjoyable and fully satisfied I recommend you to my family and friends as a reliable company.Cannot thank you enough!. "

FORT LAUDERDALE, US - Reviewed by MATTHEW - 20 January 2014

" The price quoted was the price charged. My reservation was accurate. "

" The car supplied was adequate but could have been cleaner and in better condition. "

FORT LAUDERDALE, US - Reviewed by LEE - 23 December 2013

" Excellent service! "

" Speedy and very efficient! "

FORT LAUDERDALE, US - Reviewed by RONALD - 24 October 2013

" Ease of use with good prices especially for longer rental periods. Thank you ! "

" Organised and efficient at point of receipt. Fast, efficient and pleasant staff at hand-back. Good, new vehicles which are clean and comfortable. I only wish Europe's fuel prices equaled the USA's !!! "

FORT LAUDERDALE, US - Reviewed by JOSEPH - 18 August 2013

" Our rental went very smoothly, we would diffinitely use and recommend Auto Europe. "

" All rental vans should have a step stool, whether its free or a minimal charge. There should be an option to get one. My mom is eighty years old and we had to purchase one and we left it in the van for the next person. "

FORT LAUDERDALE, US - Reviewed by CLIVE - 19 February 2013

" A very efficient service. "

" Everything was as it should be. We were very happy with the car and the service that Dollar provided. "