AUTO EUROPE FORT MYERS, UNITED STATES Car Rental Reviews

FORT MYERS, US - Reviewed by ERIC - 30 May 2025

" Great service and price will book again with autoeurope "

" Great service would hire again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 08 May 2025

" Site is easy to use and the Reservation form is clear about which class of vehicle is being rented and therefore what should be provided by the rental company "

" On arrival at Fort Myers the Dollar rental agent said the rental vehicle would be a Chevrolet Bolt this is a Compact class vehicle and I had clearly rented am Intermediate Class ( Honda CRV or similar) after some discussion with his superior it was agreed and I was allocated a Regular SUV and obtained a Ford Escape which I was happy with - this was at 23:30 at night after about 18 hours of travelling and I could have done without the hassle "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FORT MYERS, US - Reviewed by HELEN - 07 April 2025

" The website was easy to use and the voucher contained all the necessary information. I had no problems with my rental and I'll use Auto Europe again, I've also recommended it to a friend "

" It was easy to collect and return the car. I had a great choice of vehicles and the one I selected was new with only 1100 miles on the clock "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by KENNETH - 03 April 2025

" Easy to book with seamless pick up from the chosen provider. "

" Efficient and professional. Good choice of vehicles spotlessly presented. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by GORDON - 23 February 2025

" Not problem with AutoEurope at all. Everything very easy. "

" It took 2.5 hours to pick up the car with more than 100 people waiting. The worst part was that not only did the staff not apologise but said it was normal!! There were no lines at any other agency. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by SANDRA - 08 February 2025

" Everything worked out well. The car wasn't the best, we would have preferred the RAV4 we had on the reservation vs the Ford Bronco, I didn't feel the quality of the Bronco was the level as the Rav 4. "

" Everything was fine "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by GRAEME - 07 February 2025

" Very happy "

" Out flights were delayed and although Alamo did not have a convertible for us when we arrived late, they did offer a luxury car instead which we were very pleased with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 27 January 2025

" I have used AtuEurope for many many years and been satisfied. I am not at all satisfied with Thrifty at Ft Myers. "

" I returned the car full yet I have been charged $53.79 for concession fee recovery and 4 gallons of fuel, when I filled up the car several minutes before dropping off. Please contact Thrifty for reimbursement. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by ALAN - 04 January 2025

" Overall the car was clean and ok. Pickup was good and efficient. "

" Nobody at drop off to say what to do. Eventually somebody said just leave the keys in the ignition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FORT MYERS, US - Reviewed by NICHOLAS - 02 December 2024

" We were overcharged "

" We had two issues, firstly the vehicle documentation was well out of date which meant that we were unable to obtain a beach pass from Collier County. The other issue was that we returned the car to the Naples North office after first checking that this was ok and were told that if we returned it before 11 am we would get a refund of a days hire however we have been charged an extra $60 instead. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by RAYMOND - 02 December 2024

" I have used Auto Europe many many times and always find them them offering the best service and most competitive price "

" I have no issues with Dollar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by KATHLEEN - 19 November 2024

" No problems, vehicle was clean. "

" Easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ASGHAR - 02 November 2024

" Booked Vehicle was not available and pull me over to pay extra and provide me a lower class "

" Booked Vehicle was not available and pull me over to pay extra and provide me a lower class "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by DAVID - 26 October 2024

" I have used Auto Europe for the past 7 years for our holidays to the US and this is the first time I have been disappointed "

" I read the description of the vehicle I was hiring as Chevrolet Bolt Electric or SIMILAR INTERMEDIATE SUV ( which is what I thought I would get) however when I went to the Dollar desk at Fort Myers I was told by the Dollar Agent I could only get an electric vehicle and if I wanted a petrol Intermediate SUV I would need to upgrade at $12 a day - total $357.84 on top of the £844.23 I had paid to Auto Europe - since I had no facilities available to charge and electric vehicle at my rented property I had no option but to accept this "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FORT MYERS, US - Reviewed by MICHAEL - 15 May 2024

" An excellent service ruined by an unexpected and unexplained charge of a large amount of money. "

" All was well until I noticed a couple of days after the car was returned a £ 142.10 charge to my Credit Card. I've had no notification this was happening or what the charge is for. I tried phoning your Customer Services but you are only open in the morning and not at all on Wednesdays. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by HARRISON - 14 May 2024

" Really easy, would use them again "

" The agent on the desk who checked me in was awesome. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 05 May 2024

" Easy to use and make changes should the need arise "

" Even though we were unavoidably delayed due to flight cancellations and delays our car was reserved for us on arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ROBERT - 28 April 2024

" V easy to book car with Aurieurope "

" Car was hired in Florida but came from Georgia. Had approx 8000 miles on clock and various sticky patches on windshield. Long queue at airport to obtain car. Once with an agent, process was fairly quick. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT MYERS, US - Reviewed by GUY - 09 January 2024

" See previous comments. With a disabled passenger (hip operation) driving around in a large van was not ideal and presented several challenges. "

" Upon arrival we were advised that they 'had no vehicles left as it was a holiday'. They had rented-out the SUV we had booked for 7 people through Auto Europe. After lots of requests and an interesting conversation with a pleasant member of staff they 'found' a 15 seater bus that i had to drive for 2 weeks. This was not ideal at all with a disabled passenger, but was our only option. Not acceptable at all. If you're able to offer an explanation I'd love to hear it. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by ALAN - 08 January 2024

" All depends on how Auto Europe sort this mess out, and compensation for having to pay extra for a car I didn't want. "

" The Compact petrol car that I booked was NOT available. I was told that all Compact cars were now electric, and I had to upgrade to an SUV which was the only petrol car available at the time of pickup. I had to pay extra for the upgrade that I didn't want. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FORT MYERS, US - Reviewed by SHAUN - 26 December 2023

" Auto Europe has given me great service for years and continues to do so "

" Alamo is always pretty straight forward to rent from. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 06 December 2023

" Auto-Euro excellent. Dollar car well worn and high mileage causing concern it would break down. "

" Car had a lot of miles on the clock and even inside car was well worn. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT MYERS, US - Reviewed by JANIS - 19 November 2023

" I would highly recommend Thrifty and Europe.CO.uk and will use them on my further trips to Florida "

" Excellent service excellent value for money Great communication from Europe.CO.uk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 07 November 2023

" as outlined above Now that I am aware of this limitation I will ensure that my future bookings with AutoEurope will be for an 'Intermediate' or 'Standard' class SUV so that this situation does not repeat itself "

" I had just flown with my wife from Aberdeen - London Heathrow - Philadelphia - Fort Myers and arrived at 10:30 pm both very tired - the only vehicle available was a Hyundai Kona ( we normally are able to choose a Ford Escape or Nissan Rogue) and I did know that the Kona was one of the vehicles mentioned on our booking - these however were taken by other customers In order to fit our cases we had to drop the rear seats - even then it was a tight fit but given the time and we were tired we took the Kona Next day I returned to Thrifty - the customer agent was not there and we were dealt with by the Hertz agent who told us the only way to get a larger vehicle was to upgrade which we reluctantly agreed tp at a cost of $35 a day - total an additional $894.60 on top of our original rental cost - reluctantly we accepted this and chose a Ford Edge which was a superb vehicle I feel that we were 'persuaded' to accept this upgrade as the only way to get a vehicle which met our needs - were not offered any alternative within the 'Compact SUV' class "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FORT MYERS, US - Reviewed by GEORGE - 02 October 2023

" Would not hesitate to recommend Auto Europe.Have used them in the past and will use them in the future. "

" Very reliable.No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by SHAUN - 21 July 2023

" Auto Europe very efficient and friendly. "

" All the guy wanted to so was upsell... ignored my spoken preferences and still tried to charge me for Toll Pass... tried to upsell and upgrade and would NOT Gove me a clear total cost for theism instead gave me separate amounts for upgrade, one way fee (already knew about), fuel buy on package (electric)... but when asked total end cost he only gave me like $30.... tried to bamboozler me, so he got no upsell... Was worst experience in years of getting Cars when I get a mix from you and from a direct supplier (Not Thrifty or Hertz!) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FORT MYERS, US - Reviewed by ELIZABETH - 17 May 2023

" Second time I have used Auto Europe for car hire and would definitely recommend "

" I rated condition of vehicle as 5 because the tyre pressure light came on not long after we left the airport. We put air in the tyre but the next morning the warning light came on again. We had to drive back to the airport and were given a different car. The exchange process was speedy and they upgraded the vehicle so was v satisfied with customer service in that respect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT MYERS, US - Reviewed by HELEN - 14 May 2023

" I liked the level of information supplied by Auto Europe, it gave me confidence in the car hire working smoothly and I felt that I had someone to contact if I'd needed it. "

" The whole car hire experience was easy. The car was good quality and very clean, I had no problems with it at all. Pick up and drop off were both easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by GEORGE - 14 February 2023

" reasonable price good value for money "

" smooth transactions no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ALAN - 01 February 2023

" I think I have shared my experience with the comments above "

" Stood for 0ver an hour waiting to be served. Picked up a Nissan Rogue at Ft Myers. When I got on to i75 the the brakes were grinding and spongy. I drove the car 30 miles to Naples FL which was my destination trying not to brake to much. The next day I returned car to Naples airport and reported brake issue. Staff changed the Nissan for a Ford Escape without any problem. The car seemed ok travelling around Naples as it was only being used to go to the beach and for shopping. On the 19th December had to travel back up i75 to Ft Myers airport to pick up my daughter when this car started misfiring. When I got to the airport I informed Thrifty regarding this problem. No apology was given but but I received another car which took over two hours as they had lost all the paper work for the previous vehicle. I found this totally unacceptable army daughter had just come off a flight from Scotland which took 20 hours. We have complained four times to Thrifty but as yet received no replies. I have used Thrifty in USA for 20 years and never had an experience like this. The first two cars which I received were both unfit for the road and a danger to the public. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 2

FORT MYERS, US - Reviewed by NICHOLAS - 11 December 2022

" Good value, arranged and modified bookings on line. Have booked with auto Europe many times over the last 25 years or so. "

" Despite arriving 3 hours later than expected about 2.30 in the morning we picked up the car with a minimum of fuss and ended up with a 4 wheel drive full size instead of an economy. Great we drive 4 wheel drives at home. The only problem was that the tailgate stopped working part way through the holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 06 November 2022

" all in all very good - this is the 6th or 7th year we have used Auto Europe for our car hire in Florida and we have never been disappointed "

" Thrifty desk was closed - it was 00:30 but we were directed to the Hertz desk very efficient girl there dealt with us and upgraded us to 5 Star - cars were in short supply due to Hurricane Ian - we were given a 2022 Chrysler Pacifica - this is a six seater people carrier - we had hoped to det what we asked for a mid sized SUV ( usually a Ford Escape or a Nissan Rogue) but you could not fault the Chrysler for its driver assist accessories and it was an easy car to drive and the parking aids made that easy too- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by SIMON - 17 August 2022

" . "

" Contacted by customer service day after collection, I responded with approx 8 items wrong with the car, no response. I ended up taking the car back to the airport, after a 300mile plus trip in poor state, the car was swapped, but it shouldn't have gone out in the first place, I had to use it as I hadn't an option not to, I had to go out of my way to change the car and what should have been a customer service safety net wasn't responded to. Airport staff were great though. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FORT MYERS, US - Reviewed by SIMON - 07 June 2022

" Third booking in recent months in the US via Auto Europe and each one has been the same with few or no cars available. Rental companies could not care less - take what they have or leave it. Contacted Auto Europe last time but they never responded. Service has gone down hill "

" At checkin told to use auto machines (very friendly not). Despite pre registration nothing saved so had to complete again. Then they only had 4 cars - told me I had to take a pick up truck or come back in two days as very busy. An SUV (which I had ordered) then appeared and I waa able to have this but did feel sorry for the group behind me also looking for an SUV. Stafv blamed being busy for memorial weekend and that I was lucky to get anything. Flights were late but Auto Europe office closed. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 26 April 2022

" There is no recourse between what Auto Europe's voucher says and what the Thrifty staff say, so you end up getting screwed over by Thrifty. "

" The car was very expensive to rent. The car was in good condition and pleasant to drive though. The person on the desk in Fort Myers I dealt with was very unpleasant and not at all what I needed after an 8 hour flight. He flatly denied that my rental included extra drivers for free and a full tank of petrol, and when I queried this he became rude and told me I shouldn't have rented from Auto Europe. As I had no means to argue, I had to go with his refusal to add my wife as a second driver for free, thereby making my holiday more difficult as only I could drive the car. I also returned it full, in case they tried to charge me a ridiculous refuelling cost. Both of these things spoilt my rental. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by HILARY - 22 April 2022

" Everything went to plan with no issues a really easy hire and the car was excellent "

" Very helpful and supplied a upgraded vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 31 January 2022

" AutoEurope prices have increased enormously while the range of vehicles and providers has been reduced. Autoeurope does not even offer vehicles in some locations, now. "

" Very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT MYERS, US - Reviewed by BEN - 04 March 2021

" As always a smooth transaction and will continue to use auto Europe in future. "

" Smooth process and they didn't try that annoying practice of upselling a car to me that I did not want. This was appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JEFFREY - 07 April 2020

" Whole process worked well. "

" Thrifty were great, keen price for a quality car, didn't hard sell any unwanted extras, no extra charge for having to drop off at different airport - needed because of Covid-19 flight cancellations at the last moment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by KENNETH - 05 April 2020

" Would use Auto Europe again and take a car from Dollar "

" Everything was fine with the rental experience ands the vehicle until I got to the drop off were there was a long queue with cars backed up out of the garage. Staff to busy to complete paperwork and just waved us through. However because of the ban on flights to/from Europe I took an early flight and returned the vehicle 16 days earlier than planned and prepaid for. I have requested a refund from Dollar and received an acknowledgement but heard nothing further from them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ERNEST - 18 March 2020

" As above in box 3. I believe you've got the message. "

" I originally booked a mid size car but on our arrival at RSW at midnight, I was landed with a choice of a GMC Yukon XL or a Mini van none of which was anywhere near my booked car. I had never driven a vehicle so large but, was faced with a take it or leave it situation at 12mn. The entire staff was unhelpful to say the least. Their attitude was - just take it or leave it. They could not have acted more unconcerned but, I quite understand that it was none of their making. I wish the company can find a way of providing you a car similar to what you booked. People do book particular types of car for particular reasons you must understand. As a European, I was not used to driving large cars , that was why I booked a mid size. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by RICHARD - 07 March 2020

" Good service. "

" Great carmMmNee "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 03 March 2020

" Easy to book easy to cancel if necessary Very good customer service Complete contrast to budget Many thanks "

" Slow at pick up Car not clean covered in water especially windows Filled car at the airport but was still charged when I returned the car Very aggressive woman at return said nothing to do with her must go to office, not ideal when returning at the airport as caused further delay Eventually credited at the office but no explanation "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

FORT MYERS, US - Reviewed by GRAHAM - 01 March 2020

" Great experience easy to use website. "

" This car was great but in the past we have had to take back because of problems with the car also the cars seen to have quite a lot of damage on them such as dented bumpers etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 26 February 2020

" The phrase 'such as Ford Focus' is clearly misleading. Thrifty had no such cars available. AutoExpress should do more due diligence. "

" Booking and voucher specified Compact car 'such as Ford Focus'. Reality is that Thrifty believe that Ford Fiesta is a Compact, which it clearly isn't. Far smaller than a Focus. Had to change car due to unsatisfactory steering. Overloaded female in rental compound (not the pleasant one inside the airport) was grumpy and unhelpful. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FORT MYERS, US - Reviewed by MARTIN - 26 February 2020

" Great service "

" Speedy at the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 24 February 2020

" Already done "

" The service in general from Thrifty was good, however, there were only 2 cars to choose from in the range, unfortunately the one I choose had done over 30,000 hard miles and had a number of scrapes and scratches, not the standard expected of Thrifty. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FORT MYERS, US - Reviewed by JACK - 13 February 2020

" Good as usual "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by JOHN - 27 January 2020

" Auto Europe was fine "

" The car and service was great. The problem was the extremely long wait of one hour at the counter. Not enough counter staff. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by TREVOR - 12 January 2020

" No issues "

" Only downside was the car choice at the time of rental was limited to two cars. The one chosen had several bodywork dents and had done over 18,000 miles "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FORT MYERS, US - Reviewed by ERNEST - 11 January 2020

" Would use Budget and auto Europe again and recommend I both to friends. "

" Service was fast, friendly and efficient. The car however had a few issues. From day one it was reporting it needed service, the parking camera was unreliable and the wipers made a loud noise. The car was a fairly new Jetta so do not know why we had these issues. Reported issues at drop off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FORT MYERS, US - Reviewed by GEORGE - 05 January 2020

" We have been using Auto Europe for many years and they always meet or surpass our expectations. Will definitely use them again for our next booking. "

" Staff very pleasant. No problem encountered at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by KEITH - 04 January 2020

" Experience was good but check-in staff unpleasant "

" Bad experience was when the car was returned. Staff responsible for checking vehicle rude, no thank you, no good day - nothing "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by SIEW - 15 December 2019

" Very easy to book "

" Drop off was quick and efficient with a very personable chap at the drop off point "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by MICHAEL - 07 December 2019

" Great experience "

" Got amazing upgrade as my 4x4 was faulty Manager came to me and offered free upgrade What great service would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by PAUL - 04 December 2019

" Overall good "

" Alamo did not honour original auto europe deal of free additional driver insisting I would have to pay $10 US extra per day. I emailed autoeurope next day and you said you would reimburse me if I went back to Alamo and paid but it was too far for me to go. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by RICHARD - 16 November 2019

" Top service, good price. "

" Every aspect of hiring the car worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by QASIM SARWAR - 15 November 2019

" Good experience but the cars need looking after "

" The staff were brilliant and very good ! The condition of the car wasn't good , the interior was not clean and has sand everywhere , surfaces were dirty "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FORT MYERS, US - Reviewed by DAVID - 10 November 2019

" I have used Auto Europe for the past few years to hire our holiday vehicle in Florida and will continue to do so "

" Although booked with Budget the car was actually provided by Avis - which was not a problem very efficient considering it was 12:30 at night when we arrived in Fort Myers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT MYERS, US - Reviewed by GEORGE - 01 November 2019

" Service was great. As I collected the car late at night I did not spot the spilled white paint spots on the rear door nor all the scuffs on the rear bumper. Also the front passenger seat electric slider didn't work. I pointed these minor problems out to the receiving staff when handing it back and they immediately took it out of service for active repair, apologising for this. I can only assume the previous hirer did not advise these faults. "

" 10 minutes from arriving at the Alamo counter to driving away in my chosen hire car. The pre arrival opportunity on line to provide driving licence details etc certainly speed things up, and the friendly staff did too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by PATRICIA - 30 October 2019

" no problems at all. quick & easy pick up & drop off "

" no adverse comments. no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by LYNDON - 25 October 2019

" Auto Europe are always competitive and easy to use website "

" Good service but only one vehicle available in the class we had ordered which is poor for alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 17 October 2019

" No problems "

" Always good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 06 September 2019

" All good "

" All good no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ALAN - 26 June 2019

" As above "

" I have used Europcar before, and like in the past I have been very happy with the price and the car, the only problem was the collection, it was not at the airport as advertised, but it worked out ok. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by DAVID - 06 June 2019

" Hassle free "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 19 May 2019

" The combination of Auto Europe and Alamo USA is pretty near perfect. "

" Simply the best. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ANNE - 17 May 2019

" superb company "

" so very nice and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 04 May 2019

" works well though you need to check daily as price varies with the Dollar/ Pound exchange rate I've used Auto Europe many times for car rental in the USA and have been very pleased with the service "

" everything went smoothly with no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JOHN - 28 April 2019

" Very disappointed in our rental car through you. "

" I always book with Auto Europe but will be very wary in future. This was off airport and not mentioned to me. Phone was torn out at call station and not good for 75 year olds with three cases having to be pulled about 1/3 mile to call station. Then expensive mobile call to EUROPCAR or Advantage as it was called in Fort Myers. The care was 5 years old with 40k miles on clock. I cannot recommend it to anyone. I will never book with them through you again. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

FORT MYERS, US - Reviewed by KENNETH CHARLES - 04 April 2019

" All good will book again. "

" On return of car no staff available to complete paperwork or check all ok. Told to just leave key in car and go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 26 March 2019

" The website was customer friendly "

" Very difficult to find the drop off location at PBI "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 03 February 2019

" Nothing further to add. "

" The mid range SUV that I ordered was not supplied but the alternative offered, which was a small SUV, was more than acceptable given that it was a new car with less than 200 miles on the clock. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ALAN - 02 February 2019

" Overall very good apart from loosing half a day out of my vacation due to swapping the car "

" One day after picking up my rental a message came up on the dashboard saying maintainance required. I ran the car for 3 weeks as I was only traveling locally but decided to swap the car as I was travelling down to Key West. This was inconvenient because I was staying in Naples and I had to make the trip of 30 miles to swap the car. When making the swap, the lady on the desk was quite dismissive and told me this was normal. I explained that I had been hiring from Dollar for over 12 years and never experienced this problem before. When I picked the first car up, the valeting was not up to your usual standard but I took it into a valeting garage to clean it myself. This is the first time I have had any problems with Dollar and it won't put me off hiring in the future. PS My replacement car was perfect. Thank You "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FORT MYERS, US - Reviewed by JOHN - 28 January 2019

" Once again, AutoEurope delivered a good service "

" Excellent service; good vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by MICHAEL - 19 January 2019

" On the whole ok, "

" Only one person on duty, was chatting with a pilot for a long time whilst queue building up, did not apologise for wait, in the end he called another member of staff who was out the back, why did he not do that in the first place Everyone was tired as our flight was delayed, "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FORT MYERS, US - Reviewed by MICHAEL - 14 January 2019

" See No 3 There seemed to be a shortage of vehicles for customers who had pre booked. If I had not pre booked I would have used another provider (Alamo) who seemed to deal with customers within 10 minutes not 90 minutes "

" It took 1.1/2 hours to get my vehicle due to long queue of Budget customers. Priority was given to Avis customer at the next desk only then did an agent help on the Budget desk also car provided was a Hyundai Kuna nothing like the vehicle I ordered "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FORT MYERS, US - Reviewed by RICHARD - 12 January 2019

" Overall excellent "

" Use Alamo a lot. Always helpful at desk. Selection of cars usually good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by GEORGE - 04 January 2019

" Very happy with Auto Europe. Have used them for many years and always found them to be easy to deal with and provide excellent value for money. Their policy of free cancellations means I can book safe in the knowledge that if the price reduces, i can cancel and re book to save money, which is important for us on our 5 or 6 week vacation. "

" Very happy with the complete experience, from a trouble free collection to a hassle free drop off. Couldn't have been easier. In all cases the staff members were friendly and helpful, with no hard sell or miserable faces when we didn't purchase additional services. Very pleased indeed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT MYERS, US - Reviewed by FRED - 17 December 2018

" No problem booking on line and communication , I wanted to pickup car at Fort Myers airport ,my fault did not realise that the pickup point was of airport. "

" Waited 30minutes for courtesy bus to take us to pickup location. The car we were given was poorly valeted inside , some stains on the car seats . Damage to the front of the car , I had to point out the damage before leaving with the car . Was not happy with the car in general . "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 2

FORT MYERS, US - Reviewed by DEAN - 10 December 2018

" See above for car condition. I was also told I needed to a tiva The the toll tag at $10 per day. I made it clear that I was only using tolls on one day and even then I could avoid them. But the staff lied to me saying I had to take the service. This cost me $60 for something I only used for a couple of hours and even then I could have used a different route to avoid tolls. I was also told that despite paying for the complete insurance package, if I had a puncture I would not be covered for roadside assistance. This is not acceptable. Basically the desk staff tried to sell me every upgrade they could by frightening me about what might happen. We left the desk very irritated by the experience. If the only bookings are through Advantage this would make us stop next time I think "

" It wasn't Europcar, it was your American Partner Advantage. Car condition was poor. 40,000 miles, lots of scratches and a worn rear wheel bearing which rumbled noisily for the whole trip "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FORT MYERS, US - Reviewed by CATHERINE - 06 December 2018

" no fuss or problem all ok "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by PETER - 05 December 2018

" Easy to navigate web site. Also helpful staff when I phoned with a query. Good competitive pricing. "

" Alamo provided first class service. Speedy service at counter and at return. So very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by WILLIAM - 03 December 2018

" Easy booking process, clear documentation, plus liked the cancellation guarantee and the ability to rebook when a better deal was available. "

" Straightforward process, and was upgraded to a better class of car when no cars of my own car group were available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by STEPHEN - 30 November 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by CAROL - 22 November 2018

" Good clean car, friendly knowledgeable staff "

" Easy booking, Good customer service, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by DAVID - 21 November 2018

" Despite the delay at the rental counter I would use Thrifty again and recommend it to my. Friends "

" On arrival at the Thrify counter the computer system was to working and rentals were being done manually which meant it took over an hour for our rental to be processed, The staff were most apologetic and did provide water and we were upgraded to the next level of vehicle but it did mean that it was after midnight before we got to our hotel "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JAN - 18 November 2018

" Great efficient service "

" Great efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by PAUL - 15 November 2018

" See above "

" First vehicle broke down due to battery failure, service from call centre poor as took 20 minutes to actually speak to anyone, a call which cost £5. Managed to return car to airport got a newer vehicle and then one day into having it a warning light said tyre loss pressure, cost me $ 1.50 to get it pumped up. Have had many vehicles from Dollar over the last 10 years and this has been the worst experience to date "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FORT MYERS, US - Reviewed by NIGEL - 04 November 2018

" Very efficient "

" V friendly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by EDWARD - 03 November 2018

" Good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by RUSSELL - 16 May 2018

" As above "

" Much better experience than Dollar, Thifty etc. Faster check in and the cast is always clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by CHRISTOPHER - 13 May 2018

" Have already made comments as above "

" Maybe my mistake but was expecting to collect the car at the arrival terminal & not by shuttle bus although we only had short waits "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FORT MYERS, US - Reviewed by HOWARD - 09 May 2018

" overall a very efficient experience with no great delays and good customer service. The car showed signs of usage and, but mechanically no problems. "

" Good all round experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by PETER - 24 June 2015

" No Problem with Auto Europe, booking all went well, but it was not made clear to me that I had to prepay for a tank of fuel and I did not have the option to return the car Full. Is this Auto-Europe policy? "

" Overpriced fuel charged at desk plus Tax, no option to return car with a full tank. Is this a Dollar policy ?? The Female Dollar Rep was not helpful at all. I booked a Ford Focus or similar ( Compact) and the choice of car types (make & models etc) was very limited as there was only 1 ford focus and that was parked in the midsize area. The car was also an older model with high mileage. The cars in the compact area looked like small Economy types not compact. "

FORT MYERS, US - Reviewed by DAVID - 04 June 2015

FORT MYERS, US - Reviewed by BRIAN - 17 May 2015

" Had problems with the allocated vehicle and returned it to Dollar. "

FORT MYERS, US - Reviewed by DAVID - 16 May 2015

" No premium cars were available so they upgraded me to luxury but the only 2 cars they had were a BMW 328 or an Infiniti Q50. Both are good cars but didn't have the luggage capacity of a Chysler 300 which Alamo show as their typical premium car. "

FORT MYERS, US - Reviewed by GERALD - 02 May 2015

FORT MYERS, US - Reviewed by IAN - 19 February 2015

" For the past few years my Auto Europe rental has been supplied by ALAMO in the USA. I have found them to be excellent to deal with and always very helpful. "

" My only comment is that they always supply 2 ignition keys and an identity tag on an unbreakable wire loop. This is very bulky in my pocket (especially when wearing shorts) and if you loose them you will be charged to replace them both - roughly $300 each ! Why not supply one key and tag or put both keys on a ring that can be opened? "

FORT MYERS, US - Reviewed by JOHN - 26 January 2015

" Efficient service at reasonable cost - how car hire should work out. "

" Efficient service at reasonable cost - how car hire should work out. "

FORT MYERS, US - Reviewed by DAVID - 17 December 2014

" First class, no issues whatsover "

" Again first class, great service "

FORT MYERS, US - Reviewed by JAMES - 05 December 2014

" Very satisfied with the entire service provided by Auto Europe and, in this case, their rental partner Alamo. Competitive price. "

" Easy to deal with and nice clean car "

FORT MYERS, US - Reviewed by DAVID - 03 November 2014

" easy to hire car online and tares excellent. "

" very happy with the hire. Car was clean and service was excellent. very pleased. "

FORT MYERS, US - Reviewed by PAUL - 27 October 2014

" Easy to book and good prices and cover. Best car hire site I have used "

" It would be helpful if they would tell you the actual latest time you could return the car without incurring additional charges. "