Auto Europe

  • UNITED KINGDOM
  • FULLY FLEXIBLE CANCELLATION

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    Fully Flexible Cancellation

    Our Fully Flexible Cancellation product will safeguard you should the unexpected happen. Although clients can cancel their booking free-of-charge up to 48 hours before pick-up, the fully flexible cancellation covers them within the final 48 hours. With strikes, bad weather and restrictions affecting people’s travel plans beyond their control, Auto Europe has gone the extra mile to make sure you’re fully covered no matter what happens. So for added peace of mind, select our Fully Flexible Cancellation when booking your next car hire to be fully shielded against any unforeseen circumstances.

    Add Fully Flexible Cancellation to my car hire booking

    It couldn’t be easier to add our Fully Flexible Cancellation to your car hire reservation. All you need to do is add the product during the online booking process. Alternatively, you can contact our rental specialists and ask them to add it to your booking. Please note that this product can only be added to bookings made up to 48 hours prior to pick-up. Read the policy below for comprehensive information about this exciting new product and relax with Auto Europe on your next trip.

    Auto Europe Fully Flexible Cancellation Terms and Conditions
    Fully Flexible Cancellation T&C

    All Rental Vehicle reservations made through Auto Europe may be cancelled for any reason up to 48 hours before the time and date the booking is to commence. You can manage your Auto Europe Booking here.

    If you wish to make a claim under the Fully Flexible Cancellation product, please contact Auto Europe using the phone number and/or email address on your Booking Confirmation. You should contact Auto Europe as soon as is practical following any incident that could give rise to a claim.

    What is Covered

    Less than 48 hours before your booking is to commence, or after you pick up your rental vehicle, this Fully Flexible Cancellation will refund the total Rental Costs, or a pro rata portion of your daily booking price if you have to return your rental vehicle early, as a consequence of any of the following:

    1.1 Travel Delay and Late Arrival.

    1.2 Strikes, including airline and air traffic control strikes.

    1.3 Adverse weather, including snow, fog, frost, storm, hurricanes, and volcanic ash events.

    1.4 Incapacity of the renter through accident, bodily injury or sickness.

    1.5 Incorrect or missing documentation and/or security deposit issues at the time of pick-up.

    How to make a Claim

    In case you need to cancel your reservation, please contact us as soon as possible and provide us with the reason for the cancellation. Our aim is to ensure that all aspects of your cancellation are dealt with promptly, efficiently and fairly. If you have any questions or concerns regarding the cancellation, or the handling of a refund, please contact:

    Auto Europe Deutschland GmbH
    Landsbergerstrasse 155
    80687 Munich, Germany
    Registration: Amtsgericht Muenchen HRB 149 828
    Email: aecancel@autoeurope.com