AUTO EUROPE GENOA, ITALY Car Rental Reviews

GENOA, IT - Reviewed by PETER - 31 July 2025

" The pick up agent failed to send me the contract. He failed to correctly type my email and phone numbers on the document. He failed to add the second driver details. Genova failed to answer the phone, ignored my web form request for assistance. Autovia complaints department eventually sent me the contract which revealed the above errors. The car pre-existing damage was also incorrect. The drop off agent in Pescara was superb, on the other hand. She was polite, listened and the car was sign off with no new damage. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENOA, IT - Reviewed by NIGEL - 29 June 2025

" I hire quite a few cars and every experience is different . This one was great . It's all about the staff . Thank you Europe car "

" A car hire company that has its clients interests at heart .... Bravissimo e Grazie "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by RICHARD - 15 June 2025

" Very impressed with the level of service they provided. "

" Excellent service from start to finish. My first time using Sicily by Car and will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MARK - 14 April 2025

" Will use again, lovely staff and efficient. "

" Efficient as always at Genoa airport. Very quick pick up and drop off. Car was a little disappointing, last time here was a Citroen c3, this time Lancia ypsilon, which was quite underpowered and had done over 100,000 KLM's. It was end of March and lots of cars were being replaced on 1st April so little else available so perhaps understandable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENOA, IT - Reviewed by DARIO - 28 February 2025

" I am genarally satisfied with my experience in terms of the services listed above but I am not happy with the fact that after booking an Alfa Romeo Tonale (or similar) and I have been given a Omoda 5. I understand the I can be offered a comparable option but I don't percive a Omoda 5 as comparable to Alfa Romeo Tonale. Omoda 5 is half the price of Alfa Romeo Tonale and the return in terms of immage is completely different. The rental itself was very good value for money but I felt cheated I haven't been offered the same level of prestige I booked. "

" I am genarally satisfied with my experience in terms of the services listed above but I am not happy with the fact that after booking an Alfa Romeo Tonale (or similar) and I have been given a Omoda 5. I understand the I can be offered a comparable option but I don't percive a Omoda 5 as comparable to Alfa Romeo Tonale. Omoda 5 is half the price of Alfa Romeo Tonale and the return in terms of immage is completely different. The rental itself was very good value for money but I felt cheated I haven't been offered the same level of prestige I booked. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by ANDREW - 15 November 2024

" Great "

" Slightly tatty cars but good value "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GENOA, IT - Reviewed by NIGEL - 08 September 2024

" The only small issue was that I wanted to add someone to the insurance for the weekend . I could nt do it over email as the email address was nt answered . So I drove 40k to a branch and they wanted to charge me from the beginning of the rental although I only wanted 3 days ( 15 days was the total rental) "

" At Genoa airport the Gentlemen are very helpful , thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by FLORI - 13 August 2024

" I booked fully comprehensive and when I go to get the car the told me I have to pay 230€ for insure the car from scratch And when I brought back the car the charge me 193€ cleaning "

" I booked fully comprehensive and when I go to get the car the told me I have to pay 230€ for insure the car from scratch And when I brought back the car the charge me 193€ cleaning "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GENOA, IT - Reviewed by NIGEL - 04 August 2024

" Excellent "

" How refreshing to have Car Hire staff who don't appear to want to cause any additional issues when hiring a car - thank You "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MARK - 26 July 2024

" Auto Europe quotes on wide range of suppliers at Genoa Airport. I cancelled for free and rebooked as the price dropped by £100 between the original booking in May and pick up. "

" Had pre-registered and pick was quick. It didn't bother me much but the car had multiple scrapes, scratches and dents. They were listed on the condition form. The service due light came on halfway through rental and the windscreen washers hardly worked. The car drove perfectly well. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

GENOA, IT - Reviewed by NIGEL - 07 July 2024

" The staff were kind and understanding "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by NIGEL - 17 June 2024

" All good "

" Nice people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by ANDREW - 12 January 2024

" Nothing more "

" Generally very good. They could do with a few more staff but staff are very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MICHAEL - 25 October 2023

" Overall a positive experience "

" Gave us a convertible so we had a bit of trouble putting cases in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by GLYN - 11 October 2023

" The morning I booked the price dropped twice and when I phoned reservations the would not change to the lower price. This was the 6th car I've hired with Auto Europe this year. I will be looking another car hire Company for my next rental "

" Quick and Easy picking up of keys for an early getaway. Clean car with no dints or scratches "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

GENOA, IT - Reviewed by ALICK - 08 October 2023

" Simple & efficient. Good Value "

" Good team dealing with collection and drop off. Vehicle had some rubbish inside on collection - including an elastic band that got stuck under the control knob causing issues at junctions etc. I managed to resolve this myself but a closer check of the vehicle pre-collection would have prevented the problem arising "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by VERA - 16 September 2023

" Although the car was absolutely fine, the stress at not being able to hand the keys over and finalise the rental process was unacceptable "

" Everything was fine until it came to returning the vehicle. There was no one at the Drivalia office... the jacket was draped over the chair, the lights were on but the assistant was nowhere to be found. There was a note to say that there was a key box but although I followed the instructions I couldn't find it! I tried phoning the help number but that just gave automated messages and I couldn't speak to anyone. I thought I would miss my flight, so I just pushed the paperwork and the car key through the window onto the desk! It's absolutely shocking when there is a flight leaving (and bear in mind Genoa is a tiny airport) and there is a passenger who needs to return a car, to leave the office totally unattended !!! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GENOA, IT - Reviewed by PETER - 17 June 2023

" wwwwwwwwwwwwwww "

" wwwwwwwwwwwwwwwwwwwwwww "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by PAUL - 08 June 2023

" Excellent experience. A quality organisation "

" First class service. Good car. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by NIGEL - 19 February 2023

" All very good except for above "

" Excellent , however I think close to €100 euro to drop off at different airport is a bit much especially as people hire the car to take back to original base "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTOPHER - 01 January 2023

" Always recommend maggiore especially when pick up desk is close to arrivals at airport "

" very polite and thoroughly efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENOA, IT - Reviewed by NIGEL - 18 December 2022

" All good except no final contract "

" I have not received my final email yet . I hope it is ok . I returned the car Full and the condition the same . The man said I will email you , so far nothing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by RAFAEL - 26 October 2022

" Good overall experience "

" Great car. Had a hybrid one and was great with fuel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MARISA - 13 August 2022

" Cost of hire cars in Italy very high, not sure why. "

" Efficient, airport close to car, only problem no spaces for car on return to airport but able to leave it parked out of a space, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENOA, IT - Reviewed by GRAHAME - 02 July 2022

" We had booked to collect our car from Genoa Ferry Terminal at 10.30 on 24/6/22. When we got to the terminal the Hertz office was shut with a notice that it opened at 10.30. We waited and waited and eventually found out from a secuirty guard that there was a festival and that the office wasn't going to open as there was a festival. We then phoned Hertz at Genoa airport who told us that they knew about our booking and had informed Auto Europe a few days ago that the office would not be open but that they did not have our contact details as you had not passed them on. Whilst waiting for our taxi, I phoned you on your UK number. I spoke to someone and told him what had happened and he asked me to hold. After holding for about 10 minutes, I ahd to ring off as the taxi had arrived. I didn't receive a return call or email. I have attached the receipt for the taxi - I don't know yet how much the calls I and my wife made cost, and I reserve the right to claim the cost of those as well as the attached taxi receipt. I also require some compensation for the stress, wasted time and inconvenience that this I would like an explanation as to why we were not informed of the Ferry Terminal office closure and why no one returned my call on the 24th. "

" I'm not sure who was at fault - see below "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GENOA, IT - Reviewed by VIVIENNE - 29 April 2022

" Booking was straightforward but I didn't get the car size requested "

" There were no available cars in the size range requested. I did not want an upgrade. On cost please can you check I didn't pay for extras like snow chains, children chair etc. Luca the agent was very helpful indeed.Booking "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by ANDREW - 04 March 2022

" Good as always "

" I am in dispute with them about damage to the car. They seem to be in error but I can't confirm this at this time and I don't know how they will deal with it. But it is hassle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

GENOA, IT - Reviewed by JOCELYN - 06 December 2021

" I have used Auto Europe several times now and have found them to be excellent. Always shows the cheapest options and very quick and easy to book car hire, really good service "

" Superb service from SIXT in Italy, really helpful staff, super quick collection at the airport. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTOPHER - 09 November 2021

" The service provided by auto europe has always been helpful and efficient. "

" I have never before rented such a wreck of a car. the first one offered was even worse than the alternative the member of staff suggested and we grudgingly accepted. It looked as though other cars they had were no better. we have previously hired from Europcar and have been quite happy, this was the reason we selected them. What a mistake! It wasn't cheap either and given the state of the car I would have expected a discount. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

GENOA, IT - Reviewed by OSKAR - 26 October 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by PAUL - 14 January 2020

" Just what you want and hope for. A good car, good service and no problems! "

" An excellent car and very good customer service. One of the best rental providers at Genoa Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by NIGEL - 20 December 2019

" Always been good "

" The car was battered by hail and damage everywhere and only 7/8 s full of fuel , good trick "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

GENOA, IT - Reviewed by JONATHAN - 22 October 2019

" Autoeurope good as ever.. "

" Man behind counter was very nice and for once with a car hire company, no hidden extras or attempts to rip off! So really good - would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by SIMON - 20 October 2019

" We were pleased with the price, pleased with the service, pleased with the car – a very successful experience "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by DAVID - 28 September 2019

" I have always found the Auto Europe booking engine provides all the information I require and the system at collection works very efficiently. On the ocassions I have needed to change something (i.e. dates) this has been handled very efficiently. I couldn't say AE are the cheapest 100% of the time but I book via AE most frequently. "

" The handling of collection and drop-off by the Sicily by Car staff was very good with little waiting and efficient paperwork, the only issue I had was vehicle preparation. The inside of the windscreen was quite dirty, the windscreen washer had no additive it was just clear water but worst issue was that when I arrived at my destination after about 130 km on the motorway and checked the engine oil the level there was no sight of the oil on the disptick, this necessitated the immediate addition of 1 litre of oil which brought it to under halfway up the dipstick measuring area, so it was probably 1.5 litres below the high mark on the dipstick. The car did not burn oil so this was very poor preparation and could have been quite a problem if I hadn't spotted it as the next thing to happen would be the oil pressure warning light coming on, so I have marked down vehicle condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GENOA, IT - Reviewed by SAXON - 24 September 2019

" No problems with Auto Europe. "

" Beware. I was told the car had some damage and shown the details on a sheet. I was told to check for any other damage when I saw the vehicle. The check out guy marked the unrecorded damage. When I returned the car the check in guy said that there was no record of an old scratch. The original paperwork could not be checked because it had been sent off to head office. I was charged for a scratch which was clearly old. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

GENOA, IT - Reviewed by PETER - 18 September 2019

" Good price, plenty of choice, website easy to use "

" 1) Difficulty locating car using instructions from Hertz Desk 2) Car clearly damaged at pick up but took 15 minutes to find a Hertz agent to check and record issues 3) Car was not model ordered 4) Car clean inside and no mechanical or electrical problems "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

GENOA, IT - Reviewed by SALVATORE - 10 September 2019

" All good with Auto Europe "

" When I went to pick up the car they said they didn't have a BMW X1 (or similar) which I was expecting, first of all they tried to give me a smaller car, then a slightly bigger car then miraculously the car turned up which was cleaned and ready by the time I walked over to pick it up! I then missed the last petrol station before dropping the car off and thought it wouldn't cost much extra to get them to fill my car up but they actually charged me €132.90 for 3/4 of a tank! what a rip off! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by JAMES - 01 September 2019

" Very bad I didint get the car I paid for instead of e class they gave me Audi A4 estate which I didint like at all "

" I hired a Mercedes through your app and when I got there they gave me Audi A4 estate which I hate .i told them I want sedan not estate as in the booking they said no sedan cars . "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GENOA, IT - Reviewed by JOHN - 21 August 2019

" Having read a number of very bad reviews about Locauto I was a little apprehensive about using them, but as it turned out everything went very smoothly and I'd have no hesitation in recommending the Locauto location at Genoa Airport. "

" The Locauto location at Genoa Airport is the most distant from the terminal, so on arrival it's a bit of a walk. However, on the return it is the first rental location as you drive in. Staff were very helpful, friendly and courteous both on collection and at drop off. The car itself (a Renault Clio) had seen a bit of previous wear and tear with numerous scratches to the bodywork and the alloy wheels. These were all checked against the vehicle outline on the rental agreement prior to signing for the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENOA, IT - Reviewed by ORIETTA - 10 August 2019

" The contract said it included drop off at a different venue from where I picked it up, but I was still charged for it by Avis. Very disappointing "

" The staff at the counter and at drop-off were fabulous. The car was a pleasure to drive. I was charged an additional payment at drop off which was a surprise as the deal was supposed to be all inclusive. Probably not your fault! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by DORA - 17 July 2019

" Very good would usr again "

" I found the staff to be very friendly and helpful. Would use again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENOA, IT - Reviewed by GEORGE - 16 July 2019

" The service was good the car was clean (scratched but clean, the inside was clean. the staff were courteous. I was impressed how quickly we were sent a copy of the vehicle check list and our deposit being released, very fast - good service. "

" The car was a bit scratched and knocked about, and I wish I had ordered a vehicle with a bigger engine a it struggled. On the second day we noticed there was no aerial mast on the vehicle - there should have been, i guess it had been removed for a car wash and not refitted. But they were ok about it when we returned the vehicle. I was impressed how quickly we were sent a copy of the vehicle check list and our deposit being released, very fast - good service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by CHARLES - 16 July 2019

" See above. Customer service operator failed to understand my argument and became frustrated as I tried to explain it. "

" After multiple - yet perilously unofficial - phone conversations, I was assured that using a debit card for rental was 'absolutely guaranteed' so go smoothly, despite the small print. Naturally, I should have stuck religiously to what was written, rather than what I was told, repeatedly, by customer service staff from Sicily by Car. A debit card can be used for rental, yes, but with a very handy extra fee of £200! The price of the rental! Again! If I had been informed of this on the phone I would have made alternative arrangements. 'Absolutely guaranteed' to be accepted does not, in my mind, suggest a hefty fine. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MARK - 25 April 2019

" Quick, efficient and no problems. "

" Quick, efficient and no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MR - 24 March 2019

" Good "

" Very courteous and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by ALAN - 15 January 2019

" All good "

" All good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by ENRICA - 30 December 2018

" It was a great experience however when I booked the car via autoeurope and added a child car seat, the price in my basket didn't change and I thought it would have been added for free. Once at the airport they informed me of a tiny clause in the contract that states I needed to pay at pick up and the cost. I think this is not fair and the cost should have been transparent when I paid for the voucher at the time of booking. "

" It was a great experience however when I booked the car via autoeurope and added a child car seat, the price in my basket didn't change and I thought it would have been added for free. Once at the airport they informed me of a tiny clause in the contract that states I needed to pay at pick up and the cost. I think this is not fair and the cost should have been transparent when I paid for the voucher at the time of booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by GLYN - 23 November 2018

" Would never use anyone else for car hire "

" Very efficient service and the car was spotless....I use Maggiore everytime I need to rent a car in Italy and recommend to all my friends if they need car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by PAULA - 20 November 2018

" Very happy "

" All worked really well, had to alter collection point as flight re directed. Cost was quite high to do this but was easy to arrange "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by NIGEL - 20 November 2018

" It's too soon to comment as you never know what you will be hit with "

" Good and user friendly, no problems.... so far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by ANTHONY - 30 October 2018

" Easy to book Wide choice of providers Good value Additional ins cover available "

" Counter staff unhelpful. Vehicle didn't match the description in the booking "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GENOA, IT - Reviewed by JOHN - 19 October 2018

" We opted for the lowest cost option and were given a Lancia Ypsilon, a great little car which ran faultlessly while we had it. No fuss on collection - pointed out a couple of tiny marks which were noted by the check-out clerk, and similarly no fuss when we checked it back in. Received an email straight away to say the car had been returned in satisfactory condition, and a couple of days later to say the credit card option had been cancelled - so total peace of mind. Yes, sure, I'd use Locauto again, and I would happily recommend them to friends ... "

" We opted for the lowest cost option and were given a Lancia Ypsilon, a great little car which ran faultlessly while we had it. No fuss on collection - pointed out a couple of tiny marks which were noted by the check-out clerk, and similarly no fuss when we checked it back in. Received an email straight away to say the car had been returned in satisfactory condition, and a couple of days later to say the credit card option had been cancelled - so total peace of mind. Yes, sure, I'd use Locauto again, and I would happily recommend them to friends ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTOPHER - 12 October 2018

" Good experience overall and will use them again. Simple and straightforward. The collapsed motorway bridge caused some stress and, on reflection, some guidance on alternative routes would have been useful. "

" Used them before. Experience was simple and straightforward. Polite and helpful, english-speaking, counter staff. Happy to use again and recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by MALCOLM - 03 October 2018

" The vehicle a Skoda Octavia Estate car served our needs and was reliable. "

" It took over an hour to pick up the vehicle because the internet was 'playing-up'. It seems this a common occurrence and needs to be rectified. I wanted to pay for an extra driver and a price was given but I wasn't told that there was a VAT of 22% on top of this. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENOA, IT - Reviewed by PATRICK - 02 October 2018

" Please see 3. above. This was like a caricature of everything that has destroyed the reputation of car rental in continental Europe. By aligning yourselves with Maggiore, you endorse and support behaviour that may well cross the line into criminality. I ask that you report what I have said to the responsible authorities and take responsibility of undertaking a forensic audit of the number of times successive customers are charged for the same unrepaired damage to the same vehicle. Leaving the cars unrepaired and the existing damage undocumented is a trap for the unwary client and is the material basis for systematic fraud. I have the full documentation of everything I have described here, including before-and-after photographs and before-and-after documentation of the existing damage. I expect a follow-up and a forensive investigation. "

" 1. The car was covered with scratches on the bodywork and the wheel covers. One of the wheel bosses was missing. Very few of those items were indicated on the damage/condition of car picture provided at the start of the rental. I had to take photos and find the employee in the parking area booth to mark up the page with indications of the scratches. I also took photos at the end of the rental, and a photo of the dashboard display to show the petrol tank was full, as there was no one in the parking area booth. I complained at the desk on return about the inaccurate list documenting the damage and the employee there said that the document showing damage is not always up to date. That is an appalling admission because if the document is not up to date it is literally worse than useless because it would give the company a documentary basis to charge an unwary customer for damage for which s/he was not responsible. Maggiore should be run out of the industry if it does not keep its records of damage up to date, and your company should not be dealing with Maggiore. I would like you to do a forensic audit of how many times customers have been charged for the same damage to the same car. Rental companies make extra profits from imposing false charges on their customers, and a company that does not keep its damage records up to date -- and that does not promptly repair its cars -- is laying down the basis for systematic fraud. 2. When I picked up the car and asked for a map and directions to Camogli, avoiding the collapsed bridge, the employee at the desk did not provide a local map or any relevant directions. 3. The employee at the desk tried to sell me Maggiore's own insurance, even though I had a comprehensive cover through Auto Europe, including the excess reimbursement. I would then have had redundant coverage. This is another way that car rental companies jack up their excessive profits. In short, the behaviour of the rental company, Maggiore, fulfilled all the worst characteristics that one is warned of in the consumer pages of the Sunday papers every week. Based on this performance, Maggiore does not deserve to remain in business. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

GENOA, IT - Reviewed by DAVID - 28 September 2018

" Drop off was superb. Trouble free. The best part of the hire. "

" Had to search for the car. Told it was white and petrol. Turned out to be black and diesel. Had to wait an hour for it to be cleaned. Air con initially didn't work. Made 22 phone calls to try and get it fixed. We had to phone the garage and mechanic, your staff were too busy. Wrong telephone number to contact given on more than one occasion. Dents and scratches on car not listed but I took photos to prove they were there before I used it. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENOA, IT - Reviewed by MICHAL - 28 September 2018

" I've got almost brand new Audi A1. Had only 29k km. What a brilliant car. Hussle free rental procedure, stuff were very helpful. Strongly recommend "

" I've got almost brand new Audi A1. Had only 29k km. What a brilliant car. Hussle free rental procedure, stuff were very helpful. Strongly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by COLIN - 28 September 2018

" No problems at all, the whole process is very efficient. "

" I wouldn't use any other car hire firm. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by JAMES - 24 September 2018

" All went ok with pick up and we got the car we asked for. "

" All fine except: 1. Windscreen virtually obscured by insect remains - car clean inside ok 2. Exit was concerning as employee directed us out over kerb and wrong way on one way road! When queried in Italian the response was just a shrug of the shoulders. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GENOA, IT - Reviewed by KEVIN - 23 September 2018

" I can not blame you as I picked the car company as a general rule you have served me well. "

" Arrived at Genoa airport had to wait for 4 hours with many others to get a car as they had no cars in even after ordering months in advance I will never use Maggiore again in short crap. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MARIO - 17 September 2018

" Been using autoeurope for eleven years and still quitevsatidfied for the service "

" Quick and efficient service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by CHRISTOPHER - 16 September 2018

" Sort the counter staff out. "

" We had to wait nearly 1 1/2 hours to pick up the car with no explanation from the counter staff. Which meant we had to pay extra for the apartment we had rented. Nightmare "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by IAN - 16 September 2018

" See above "

" On the website booking the image for the car 'class' was a VW Golf, where as the car we had was Dacia duster, whilst the class was the same I don't feel the specification was. I would have rather have preferred the Vw both in terms of spec. And smaller. I just felt it was a little miss leading to show the image of something that you don't get what you've paid for. Everything else was fine. Regards. Ian Broome "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GENOA, IT - Reviewed by DAVID - 11 September 2018

" Have used you in the past as was recommended to you. In turn I have recommended you to others "

" The six desk was unattended both for pick up and on return. On arrival the attendant was apparently dealing with returns whilst on return there were no staff to check over the vehicle and we had to simply leave the keys in the deposit box I have still to receive a closing account "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

GENOA, IT - Reviewed by NICHOLAS - 05 September 2018

" I was unclear whether I was dealing with Auto Europe or Locauto "

" Generally a good experience. Felt that the additional insurance was greatly overpriced and did not take it. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by PIERPAOLO - 26 August 2018

" Everyone and everything was good! "

" We had no problem at all! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by BARBARA - 25 August 2018

" When we returned the car there was no staff in the car park so we took the keys back to the office. The staff were helpful at this point. The booking on the internet was fine, "

" There was no car for us when we arrived. I had paid in advance but as the plane was late they had given the car to another customer. They seemed to blame me about the plane delay and said I should have rung them - the plane was delayed once we had actually boarded so this was not possible. We did not have the car we booked. We waited for another car was cleaned so we could drive to our destination. I was disappointed with the staff and did not feel this was a good experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 6

GENOA, IT - Reviewed by CHRIS - 21 August 2018

" A week or so after booking prices went down by over 50% and Auto Europe were suggesting book early to get cheap prices. How does that work? "

" I returned the vehicle with a puncture. The desk/ pick-up staff said this was no problem. I now notice a fee of £71 on my credit card and I do not know what for. Why can't these matters be dealt with at the desk. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

GENOA, IT - Reviewed by NICHOLAS - 19 August 2018

" See above "

" The car we picked up in Genoa had a oil and deisel leak the smell of which was very unpleasant. This became apparent when we reached our destination in Monaco. After communication with the office and I must say the staff were very good. We had to drive back to Italy to swap the car for a replacement. This costed us additional Diesel, road tolls (15 euros) and over half a day out of week long holiday which you cannot put a price on. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

GENOA, IT - Reviewed by HARRY - 13 August 2018

" Good "

" Helpful and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENOA, IT - Reviewed by JULIAN - 27 July 2018

" just marvellous "

" really very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by MARK - 20 July 2018

" Good range of hire car companies and prices always competitive. "

" Handover was relatively quick, car was close by and as expected. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENOA, IT - Reviewed by JARED - 18 July 2018

" Not helpful at all when I phoned about Sicily by car. Was on hold for 2 hours. Would not recommend "

" Will not do this ever again. A right con. Was charged an extra £900 on the day of pick up for all sorts of excuses as to why I had to pay more money. Unhelpful staff, not expecting my deposit back as they'll probably just find an excuse to keep it. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

GENOA, IT - Reviewed by EMILIO - 07 July 2018

" Personnel at the airport very helpfull and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by EILEEN - 06 July 2018

" Very satisfactory. "

" Good service. Car in good condition. No problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by JULIE - 04 July 2018

" Slick web site. Good prices. Efficient service. Have used them for many years without a problem. "

" No queue at desk. Handover of car efficient. No problems on return - agent immediately on hand to inspect car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by SUSAN - 01 July 2018

" see above "

" Very good - only had to waait for man at pick-up point, and difficult to find a place for dropping off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENOA, IT - Reviewed by FERNANDO JOSE - 30 June 2018

" No Comments "

" No Comments "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GENOA, IT - Reviewed by ANGELA - 24 June 2018

" See above "

" We had a lovely car and service was quick and friendly It would be a good idea to have someone in the lot to check car on return. It's a short walk from the terminal so no reason why not Make sure that you take photos. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GENOA, IT - Reviewed by VIVIENNE - 10 May 2018

" I don't know what this section is for "

" Very easy pick up and drop off. Its the only car rental in Genoa who comes to the car with you to check condition and got to check it out on return. Also its all on computer for you to sign "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTOPHER - 29 May 2015

GENOA, IT - Reviewed by MICHAEL - 08 April 2015

" Very smooth all the way from booking to collection. "

" Very good from collection to return. "

GENOA, IT - Reviewed by DARIN - 29 October 2014

" The Volkswagen Golf Station Wagon diesel that we rented was the perfect rental car. It had a huge carrying capacity, a powerful engine, comfortable seating, and was incredibly frugal in its fuel consumption. Would happily rent that same car for every trip in the future. "

" The Volkswagen Golf Station Wagon diesel that we rented was the perfect rental car. It had a huge carrying capacity, a powerful engine, comfortable seating, and was incredibly frugal in its fuel consumption. Would happily rent that same car for every trip in the future. "

GENOA, IT - Reviewed by ALAN - 16 October 2014

" Best price provided and easy access web site "

" Temporary office very slow in issuing and receiving vehicles. Contract showed no damage on car but more than 10 marks and dents were evident. Staff are OK but avoid Firefly at Genoa until the office is back in the terminal. "

GENOA, IT - Reviewed by SIMON - 15 July 2014

" Good service but not enough staff available at busy times so some very frustrated customers. "

" Good service but not enough staff available at busy times so some very frustrated customers. "

GENOA, IT - Reviewed by SHAKEEL MUKHTAR - 07 June 2014

" I was offered 3/8 tank full of Petrol. This was a problem as It was a holiday in Italy & many petrol pumps were closed. The automatic only accept " Banco mat " & not VISA or master card. The tank should be full or instructions in English as to how to use the automatic machines at the Petrol pump. "

" see above "

GENOA, IT - Reviewed by PETER - 18 May 2014

" Had difficulty seeing any signs to drop off point at Milan airport. But otherwise all excellent and staff very helpful "

" Very good "

GENOA, IT - Reviewed by MARTIN - 16 April 2014

" As a regular customer for 10 years using AutoEurope every 5-6 weeks I had hoped I would get some some of loyalty card with discounts "

GENOA, IT - Reviewed by LUIGI - 02 April 2014

" Really efficient and professional "

" Very professional, helpful and pleasant people. Car in perfect condition plus excellent service. "

GENOA, IT - Reviewed by LUCIANA - 21 December 2013

" Excellent! I was very happy to enjoy a very good price for my rental. Thank you - I have been using auto-europe for a while now when I travel to Italy and will continue to do so. "

" very good! "

GENOA, IT - Reviewed by MICHAEL - 29 October 2013

" Price was much cheaper nearer the time from when I booked, at least 30%. Also the hire car was the worst I have had, worked ok but dented all over, and was well used with almost 100k on the clock. "

" Price was much cheaper nearer the time from when I booked, at least 30%. Also the hire car was the worst I have had, worked ok but dented all over, and was well used with almost 100k on the clock. "

GENOA, IT - Reviewed by MALCOLM - 22 October 2013

" Easy to find at get both airports & English spoken which helps , got upgraded to slightly better car , a punto which was comfortable ,economical & good on the mountain roads.' "

" Very helpful & efficient "

GENOA, IT - Reviewed by DAMIAN - 05 August 2013

" Very good service including the booking process. "

" Polite and efficient - all details fully explained. Vehicle easily located and no problems throughout. "

GENOA, IT - Reviewed by MICHAEL - 09 June 2013

" Everything went very smoothly. We were very pleased. "

" Everything fine. "