Auto Europe
- North America
- Central America
GREEN RENT BULGARIA CUSTOMER REVIEWS
- 6.8
- 7.7
- 8
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GREEN RENT BULGARIA Car Rental Reviews
Average Rating for Green Rent :
BOURGAS, BG - Reviewed by SHUAN - 05 August 2025
" Your insurance is not recognised in the manner expected by Green Rental. Ended up paying a further €200 to ensure fully comprehensive insurance. Basically the insurance offered via yourselves is pretty much useless & I feel like I've been ripped off. "
" Usual holiday destination service "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SOFIA, BG - Reviewed by JANINE - 10 April 2025
" I filtered my search for a car that could be collected at the terminal, but on arrival was told it was not. It was raining and we didn't know what to do, so got a taxi to the car hire. It was about half a mile away. The taxi driver ripped us off and we paid 40 lv (approx £18). Not impressed. "
" Green rent were really good and helpful, no criticism at all. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SOFIA, BG - Reviewed by JULIAN - 09 October 2024
" All in all it was the worst hiring of a vehicle I've had, I will definitely avoid in future "
" I was conned out of £70 for insurance plus we had to walk 20minutes to the hire car place as there was no contact details for the company and I had to phone you and you couldn't contact them either eventually I found the place on Google maps, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SUNNY BEACH, BG - Reviewed by MALCOLM - 20 August 2024
" Would use them again no problems "
" Very good car delivery and drop off vg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by RADOSLAV - 10 July 2024
" Autoeurope.co.uk easy to use Green rent car Bulgaria, very unprofessional and rude staff, I will never recommend them to anyone "
" Very rude staff, not explaning all the details "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
SOFIA, BG - Reviewed by TIMOTHY - 02 June 2024
" In the end Auto Europe did the right thing providing a vehicle from another company. However, this took more than 80 minutes on the phone, many calls, many advisors/supervisors. More than 4 hour delay to picking car up. Disappointed. "
" Terrible company. Pre-paid car, no car provided. Avoid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOFIA, BG - Reviewed by DAVID - 12 May 2024
" I would give a zero but it will only let me give one star rating, after our lovely two weeks visiting family in Bulgaria we we greeted by a rude obnoxious man who looked around the car and then proceeded to charge us €1200 for a small stone chipped windscreen, which for sure will be repaired for next to nothing, A chip NOT A CRACK! But as we didn't take out the extra insurance that this company want to rip you off with their added insurance adding an extra €322 on top of the £293.69 you've already paid to hire the car plus a £200 deposit.. he abruptly made us feel stupid by telling us 'you wouldn't have had this problem if you had taken out the extra insurance! I have never heard such a load of rubbish in my life! This is a total scam, this company have their cars insured for anything like this! Rude Rip off scamming company next time we'll go back to Top Rent a Car fantastic service unlike these cowboys ! "
" I would give a zero but it will only let me give one star rating, after our lovely two weeks visiting family in Bulgaria we we greeted by a rude obnoxious man who looked around the car and then proceeded to charge us €1200 for a small stone chipped windscreen, which for sure will be repaired for next to nothing, A chip NOT A CRACK! But as we didn't take out the extra insurance that this company want to rip you off with their added insurance adding an extra €322 on top of the £293.69 you've already paid to hire the car plus a £200 deposit.. he abruptly made us feel stupid by telling us 'you wouldn't have had this problem if you had taken out the extra insurance! I have never heard such a load of rubbish in my life! This is a total scam, this company have their cars insured for anything like this! Rude Rip off scamming company next time we'll go back to Top Rent a Car fantastic service unlike these cowboys ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SOFIA, BG - Reviewed by BADR - 04 February 2024
" I was impressed by its cleanliness and overall condition. It was evident that the company takes pride in maintaining their fleet. The vehicle performed well throughout my trip, and I had no issues whatsoever. Both the drop-off and pick-up processes were quick and hassle-free. The staff was punctual and professional, making the entire experience stress-free. Overall, I highly recommend Green Rent a Car "
" I was impressed by its cleanliness and overall condition. It was evident that the company takes pride in maintaining their fleet. The vehicle performed well throughout my trip, and I had no issues whatsoever. Both the drop-off and pick-up processes were quick and hassle-free. The staff was punctual and professional, making the entire experience stress-free. Overall, I highly recommend Green Rent a Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURGAS, BG - Reviewed by MARIAN - 05 September 2023
" All good "
" Finally a professional var rental in Burgas Airport. The blond lady was very helpful and kind. I highly recommend this company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOFIA, BG - Reviewed by IVO - 03 September 2023
" Happy with the whole service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by YAVOR - 14 August 2023
" Very pleased. Thanks "
" Very pleased with the service. I was early to collect the car, but it wasn't a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOURGAS, BG - Reviewed by ANDREA - 08 August 2023
" booking online was easy and simple. it would be great if the prices were a bit more competitive, but overall, satisfied. "
" Green rent was fantastic. Staff were super friendly and helpful. The whole process was stress free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by DANIEL - 01 August 2023
" Great experience overall. "
" Absolute pleasure to deal with them. Highly recommended. Only thing to improve is as an advise to take photos when renting out the vehicle and those photos can be then emailed to the customer instead of using a piece of paper to detail the vehicle imperfections. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by PETYA - 21 July 2023
" Great experience "
" We received exceptional service from Kristian in Green rent Sofia, pick us up at the terminal, handled a new clean Toyota Hybrid at very competitive rate for our holiday. Return was easy, professional and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURGAS, BG - Reviewed by AARON - 03 July 2023
" After passing through manchester airport security I noticed my wallet had been lost/stolen at some point, I asked security if it had been handed in but was told no, then rushed to board the flight, cancelled my card as soon as I could. On arrival in Bulgaria I could not hire the car without my credit card or driving licence which was also in my wallet at the time. Green said that they would refund me no problem however I needed to go through autoeurope, I have attempted contact with auto Europe via email, telephone and social media channels and receieved no reply. I briefly got through on the phone and was met with sarcasm and essentially told if I didn't have a police crime number then tough luck. I have paid for a service (car hire) that I did not receive due to no fault of my own and I am now over £200 out of pocket "
" Not applicable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SVETI VLAS, BG - Reviewed by KEVIN - 26 June 2023
" very disappointing i could off got a cat for £99 but i kept with you please refund 30 euro to my card please "
" Was charged 30 euro for dropping of car were i could of went to borgus airport that i suggested would of been free i do hope has per your email before i picked car up you will reimburse me the money "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by BORIS - 29 May 2023
" Perfectly arrange process "
" Team is very efficient and friendly ,both pick-up and return were very fast and with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by MARTIN - 26 May 2023
" An easy and smooth experience in collecting and delivering the car. From Auto Europe's website we expected there to be a Green Car kiosk in the airport terminal. There was none. We rang the company's number on the rental coupon that we had and a representative picked us up within 5 minutes and took us to their car pound off-site. This "diversion" in total added an unexpected 45 minutes to the start of our visit to Bulgaria. We were provided at a reasonable daily charge with a small GPS Garmin set which worked well. We would have welcomed being provided with a national up to date road map as more usually happens in our experience of car rentals. Also an information note on national and local speed limits and traffic signals/signage would have been helpful. "
" Green Rent provide excellent cars in good condition at very reasonable and highly competitive rates. Its local representatives were most friendly, knowledgeable, efficient and spoke excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by GLYNIS - 13 May 2023
" sadly i have to give autoeurope a 5 despite the fact that in the past when i have used them their service has been great. however the details of the pick up were not clear and if it hadnt been for a helpful policeman and someone on one of the desks of another car hire company I might still be in Sofia airport, a week later!! as the paperwork from Autoeurope did not state that i would have to ring them but that the company were on airport ..... Not so Autoeurope "
" despite what the voucher says Green Rent are not based in Sofia airport BUT AutoEurope didnt state this nor let their client know that it would be necessary to ring them upon arrival to arrange pick up. despite this difficulty they were a helpful bunch not forcing you like some rental companies to take out extras and even assisting with setting up google maps through my phone which was a life saver, so as a company they were brilliant helpful and reassuring it is auto europe who failed us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by NEIL - 26 September 2022
" Autoeurope great, please see earlier comments that reflect a little on AE. "
" Car was great, pick up was a little fraught as no one was there to meet us, but that got sorted quickly. I was a little surprised at how aggressive they were with regard to us taking out their insurance. They persisted even after I told them I had arranged personal cover that I was more than happy with. That left a sour taste in my mouth which is a sham, because the car was great and other than that, I would heartily recommend them to friends. With this experience, I may think twice. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10