AUTO EUROPE GUADELOUPE Car Rental Reviews

POINTE A PITRE, GP - Reviewed by CHRISTINE - 06 April 2025

" As above "

" Quick and efficient collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

POINTE A PITRE, GP - Reviewed by LORRAINE - 03 April 2025

" Great overall experience "

" The staff were very professional and helpful. It was a bonus that they spoke fluent English. There was a wait to pick up the car due to the number of customers but drop off was very quick and efficient. My deposit was refunded almost immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by DOMINIQUE - 14 December 2024

" great "

" very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by PIERRE-LUC - 27 August 2024

" It was great and hassle free "

" Fluide expérience all the way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by STEPHEN - 19 June 2024

" Overall very good "

" Overall very good however there could have been better information as to the drop off point eg google maps co-ordinates. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

POINTE A PITRE, GP - Reviewed by PANAYIOTIS - 14 April 2024

" Fairly dissapointed with car rental companies in Guadeloupe. They seem to try to exploit the clients more than in other places I have rented a car. I don't understand why car rental would be so much more expensive than in other places in France "

" The car was very weak and it was often difficult to drive in steep ascents of the island (very common in Guadeloupe). In some areas I had to use first gear for a while and I was worried that I would not make it. Another dissapointment specifically for Hertz/ Thrifty is that they force clients to pay a €30 cleaning fee in advance. This should have been included in the quotation "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

POINTE A PITRE, GP - Reviewed by ROGER - 20 February 2024

" Car was great but pick up a nightmare! "

" Very slow pick up at start of holiday...new staff who were unsure of process...!! "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by LEONARD - 30 December 2023

" see comments in box 3 "

" I was surprised to find that the emergency contact numbers given were French speaking - no English contacts given until (with the help of a French speaker). If I had broken down somewhere I would have been stranded. I also did not realise that when I had a puncture there was no road side assistance for this - I was expected to change the wheel myself and take it into a local garage (at my expense and inconvenience) which I thought was unreasonable - I have back problems but was told I had to do it myself or accept an 800 Euros charge for Thrifty to directly assist me. Some female alone drivers may not be physically able to change a wheel! "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

POINTE A PITRE, GP - Reviewed by MARK - 06 December 2023

" Very good "

" straightforward and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by RICHARD - 29 March 2023

" We have always been very happy with the service we have received from Auto Europe and will continue to use the company when needed in the future. We are also available to talk to Auto Europe about out SIXT experience in Guadeloupe should this be of any help. "

" Picking up the vehicle was an absolute disgrace. When we finally arrived at the SIXT office at Pointe-a-Pitre airport, we had been travelling for nearly 18 hours so we were pretty tired. To then have to wait in a queue with only 9 other customers in front of us for over 2 1/2 hours before we were dealt with by SIXT counter staff was appalling. There were only two of them, one of which didn't seem to know what she was doing. By the time we drove away from the SIXT office, we had been there for almost 3 hours and left a queue of at least 10 further customers still be served. NEVER shall we use SIXT again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

POINTE A PITRE, GP - Reviewed by CHRISTOPHER - 17 February 2023

" Slow pick up at check in - 50mins - mire staff needed! "

" Upgrade to Hertz - no cost "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by STUART - 09 February 2023

" Car was adequate, lack of rear wash wipe on a rainy island might have caused some issues. "

" Only issue was lack of information regarding pick up at airport to the Sixt office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by IAN - 26 July 2022

" Have concerns that Thrifty may try to charge me yet for fuel so will pass this to Barclaycard for recovery along with photographic evidence. I cleaned car before returning it but it rained on the return hour ( it's the tropical wet season) so now awaiting to see if I'm also retro charged for this. I've down graded my feedback until I know whether any of my concerns are founded. "

" Picked up vehicle on a full tank return basis and car was 7/8 full took photo and raised concern at pick up time. Returned car 7/8 full (but slightly higher) and photographed gauge. Then had an argument with Thrifty staff who claimed I should have returned car full! Also asked at collection if I wanted to pay for cleaning car on its return which I declined as this should be included service as an integral part of hire. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

POINTE A PITRE, GP - Reviewed by CHRISTOPHER - 04 April 2022

" Efficient and competitive price, simple booking procedure. "

" First car had to be taken away after a week by breakdown trailer owing to defective battery - car had done 60K - it felt rather 'tired'. Replacement newer - better condition and functioned as expected. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

POINTE A PITRE, GP - Reviewed by TIMOTHY - 27 August 2021

" Easy booking and rebooking options, will continue to use for future bookings "

" Super friendly and helpful multi-lingual staff Considered marking down on overall value because prices increased so much over pre-covid times but that is rental industry-wide issue, Sixt themselves were best value for type of vehicle I wanted so happy with them! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by CHRISTOPHER - 15 February 2020

" Quick and easy reservation, wait for special offers for best prices. Can cancel at zero cost up to 48h before. Always use AEu for car hire. "

" Efficient and courteous staff at pick up and drop off. Car had numerous minor scratches and scuffs - all accurately logged - best to take own photos also. No quibbles at return, picked up and returned 5/8 full. Overall very satisfied - having booked 5 months ahead with AEu offer ~ 30% discount. Shuttle to and from airport - quick and effective, polite staff throughout. Will rebook with Jumbo next time, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

POINTE A PITRE, GP - Reviewed by TIMOTHY - 11 November 2019

" No issues with Autoeurope, as usual, will not choose Avis again for anything below highest categories though! "

" Given a hopelessly underpowered Nissan as supposedly a VW Golf or equivalent - undrivable on even minor hills unless you turned off air-conditioning & that's with no passengers or luggage on board. This vehicle is completely unsuitable in any category in any climate requiring air conditioning and unsuitable for more than driver and 1 passenger.... certainly not equivalent in any way to the category of vehicle chosen. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

POINTE A PITRE, GP - Reviewed by SIMON - 22 September 2019

" Very efficient and hassle-free rental. Would recommend. "

" Very efficient, staff very pleasant, all round pleasant and well run rental experience. Petrol station to fill up right next to drop off point - a real bonus! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by ANTHONY - 30 March 2019

" Pleasant experience "

" Well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by STUART - 23 February 2019

" Renting online requires a lot of research for the best deal. "

" All very smooth. Price rather more than a friend paid with a different company (identical car, identicel times he is same age) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POINTE A PITRE, GP - Reviewed by CHRISTOPHER - 16 February 2019

" Quick and easy to use, competitive pricing, selection of companies to book with. "

" Old car - 3yrs - shock absorbers needed replacing, headlights very poorly aligned - 1 effectively useless! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 2

POINTE A PITRE, GP - Reviewed by WALDEMAR - 11 February 2019

" small. I do not like insurance "

" small. I do not like insurance "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

POINTE A PITRE, GP - Reviewed by JANUSZ - 23 January 2019

" Auto Europe did nothiing to have my blockage on credit card removed. "

" I have returned the car in much better conditions than it was rented out and still after 8 days my credit card is still blocked. The car was filthy when they rented it out. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

POINTE A PITRE, GP - Reviewed by LISA - 23 November 2018

" It was very very dissointing "

" We were never told that there was an 800 euro deposit required, which of course we did not budget for. Because of this we had to take a taxi at the cost of 120 euro each way. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

POINTE A PITRE, GP - Reviewed by MICHAEL - 05 September 2018

" All was straightforward "

" All was straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

POINTE A PITRE, GP - Reviewed by PETER - 24 June 2015

" Easy to book great prices "

" Picked up at airport taken to car filled forms then off in the car I booked. Returning it was just as easy. "

POINTE A PITRE, GP - Reviewed by YVES - 27 October 2014

" Always simple, no surprise "

" Option of late arrival, very efficient transfer, pleasant staff, good vehicle "

POINTE A PITRE, GP - Reviewed by MICHAEL - 18 June 2014

" Very good and completely satisfied. Everything went to plan. Thank you. "

" A very good service was provided. Unfortunately the petrol station at the car return point doesn't take cash or English debit cards. Thank you. "