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HERTZ BELGIUM CUSTOMER REVIEWS
- 8.2
- 8.3
- 9.1
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ BELGIUM Car Rental Reviews
Average Rating for Hertz :
BRUSSELS, BE - Reviewed by MARIA CORNELIA - 26 April 2025
" Auto Europe is a good website to compare car rentals Always satisfied with the reservations that they make Unfortunately Hertz was not up to standard from what you would expect from such a big name in the car rental industry "
" Needed to wait one hour at the desk because there was a line and not enough staff at an international airport you would expect differently Second, if you have a reservation with all your details, there should be an a reservation desk special for these people so they don't have to wait as long Third, the car was very dirty inside I have never rented a car that was so dirty inside "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BRUSSELS, BE - Reviewed by NEIL - 16 December 2024
" NEVER AGAIN "
" Booked car for 2.30. As queue at immigration got to Hertz about 3. After few mins I was told no car at the moment. About 8-10 mins later I asked about a car. Informed found car, needs to be washed, wasn't told how long I would have to wait, so gave up and got the train. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DAVID - 16 April 2024
" Will rent again form them next time in Brussels "
" All good, staff helpful at collection and fuss free return process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by DAVID - 20 September 2022
" Very Very Good "
" Excellent service and quality vehicles Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JOYCE - 24 November 2021
" as per above. "
" Great customer service and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by VARDAR - 04 January 2020
" ? "
" The company was correct, your employee serves us quickly and I would again use your services. The note I have isfollow- we have stated that we will be traveling outside Belgium, but in reality the mini(smart) did not leave the country. This is evident from the mileage. I wish your sucsses in 2020. Best Regards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by YORDANKA - 04 January 2020
" Everything is fine "
" Untill now without problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DAVID - 21 September 2019
" All good "
" Asked to take out cdw insurance but already taken out with auto Europe. DVLA code was not required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by LAWRENCE - 05 August 2019
" Fine. "
" Quick collection. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by BRENDAN - 10 July 2019
" Very simple good value experience "
" Great service. Free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by NUKHET - 27 February 2019
" Thank you "
" After dropping the car we were charged an additional 30.25 Euros on my credit card, which was not accounted for. At the drop out we were told we would be charged for the extra driver, which was 42,35 Euros, as indicated below. But we were not told anything about 30.25 Euros. Could I kindly ask you to reimburse this amount pls? 17 Feb. 2019 HERTZ BELGIUM SA 42,35 (for extra driver) 21 Feb.2019 HERTZ BELGIUM SA 30,25 (unaccounted extra charge) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by MARK - 29 July 2018
" Quick and easy "
" Very good but more expensive than others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by KONSTANTIN - 04 July 2018
" The booking was ok "
" The drop-off staff tried to cheat me on fuel fare by 140 euros. Very bad experience, recommending my colleagues not to use Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
CHARLEROI, BE - Reviewed by ROBERT - 09 June 2018
" Very efficient, freindly staff, 10-15 mins to pick up the car, received an upgrade (no smaller cars avble), smooth check back in and no additional payments! Excellent! "
" Because there was no smaller size car avble, we were upgraded to an automatic SUV (with sat nav). Took about 10 minutes for paperwork at Hertz on arrival, very smooth. Drop off was even more smooth, just handed the keys to the attendent who checked the fuel and mileage, said OK and that was that! No additional payments as we returned the car full (nearby on airport petrol station...very convenient!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by DAVID - 10 May 2018
" As in 3, all together, good. "
" The vehicle we received was an upgrade, with no additional charge. So that was good. However the car smelt very much of cigar/cigarette smoke. I did report it as I did not want to be accused of contaminating the vehicle. I was asked if I would prefer a replacement, but accepted the upgraded option. A decision I later regretted as the smell became overpowering. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7