HERTZ BULGARIA Car Rental Reviews

SOFIA, BG - Reviewed by PETAR - 06 September 2020

" Got better rate than the herz website, so I am happy with Auto Europe "

" good and fast, had no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NADEZHDA - 01 August 2019

" Easy to find the best possible deal .Unfortunately I had to call couple of times about some queries and requests which could not be resolved but in overall happy customer ! "

" We are very happy customers-the pick and drop off were very professionally executed and the car was fantastic, in perfect condition and was operating the whole month of our rental without a fault.We have contacted Ivajlo Dingilev at Hertz Bulgaria -Sofia Airport couple of times before the rental period with some questions and he was extremely helpful, knowledgable and polite !Thank you to Hertz Bulgaria for making our holiday experience better!Kind regards.Nadezhda Vasileva "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 21 July 2019

" always use auto Europe when booking in Bulgaria, never had ant bad experiences "

" very efficient service and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by PATRICIA - 04 June 2019

" All very good and speedy. "

" All very good and speedy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TREVOR - 14 March 2019

" Overall no complaints "

" The reception staff in the airport were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MICHAEL - 01 October 2018

" When I can get my deposit back then my negative views will change "

" I had difficulty in finding where to return the car at Sofia airport and as a result nearly missed my flight. Also my deposit of £500 has not been returned yet. I got a text message saying the documents where not in the car but there was nobody there to receive the car so just had to rush to the Hertz desk and leave the key and Sat Nav back "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by HELEN - 30 September 2018

" .... "

" Very disappointed with the condition of the car, a lot more damage and scratches than were noted on the hire documents. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by STUART - 19 June 2018

" As Above I hire cars roughly every six weeks and I've never ever had this problem before in two years hiring cars through Auto Europe "

" Very bad service Hertz cancelled my car hire because I was one hour late in collecting the vehicle and And had let it go to another customer what annoyed me was there was no other vehicle that they would give me and said that they did not have one single car left to hire out that day !! Which I find very hard to believe The very unhelpful receptionist basically told me to go and find another hire company and would not refund my money that had already been paid I will never Hire from Hertz again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by NIGEL - 03 July 2015

" there was no mention of the distance from terminal 1 to terminal 2 ,we had to take a taxi ride.We were disappointed at the arrival desk in terminal 2 as we were required to pay additonal deposit for the car as hertz anly accepted a credit card deposit for the total insurance at their desk.We had already paid the full amount to Auto europe "

" We had to pay an additional amount to HERTZ as they did not accept that we had paid you for the full insurance. The staff were ask to set the sat nav we purchased from them to guide us to our hotel,the information was incorrect and instead of a 20 minute ride ,it took us 3 hours,which they said was not there fault.On arriving back in sofia the staff were very rude accusing us of scatching a brand new car,which in fact turned out to be just dirt on the body work. we would suggest that the staff in sofia be much more polite and courtious to clients. We would not recommend the use of Hertz again. The only good point about the experience was the car was just what we wanted when we hired the car on line. "

SOFIA, BG - Reviewed by PAUL - 29 June 2015

" I don't usually rent a car when I travel, but as I had to fly into Sofia instead of Burgas (4 hour drive away) I had no choice. I was a bit nervous about it, but the booking process was easy and the voucher came through immediately. I would use Auto Europe again. "

" Even though we landed at after 8pm, the Hertz desk was still open. Not knowing Sofia Airport I hadn't realised that T1 was not by T2, and the being an evening landing the shuttle bus between terminals was finished (I was told). However the young lady at the Hertz desk drove to T1 to pick us up, which was fantastic and saved us so much trouble! The process to collect the car was simple and quick, the car was a brand new Opal Corsa (16km on the clock) and returning the car was hassle free also. Everything you would expect from Hertz, and more!! "

SOFIA, BG - Reviewed by NICHOLAS - 13 June 2015

SOFIA, BG - Reviewed by JOHN - 02 July 2014

" Service was good but unfortunately when we booked through auto Europe we did not realize the service operated from terminal 2 and not terminal 1 so we had to taxi between terminals. "

" As above when booked through auto-Europe did not realise that Hertz operated from terminal 2 and not terminal 1 so had to taxi between airports. "

SOFIA, BG - Reviewed by PETER - 20 June 2014

" Very good price. "

" Friendly, helpful staff in the airport. Great car. "

SOFIA, BG - Reviewed by ANATOLIY - 28 April 2014

" Just because i booked the car in the last possible moment due to extraordinary circumstances (a Funeral).The Staff was Very helpful. Very Good service. Thanks "

" Just because i booked the car in the last possible moment due to extraordinary circumstances (a Funeral).The Staff was Very helpful. Very Good service. Thanks "

PLOVDIV, BG - Reviewed by PHIL - 01 February 2014

" Great service with Great prices - will always consider Auto Europe before any other provider when holidaying in Europe!!! "

" Really good staff, very welcoming and quick to get us on our way!! "

PLOVDIV, BG - Reviewed by NEIL - 26 May 2013

" we were very pleased with the service and will definitely use your company again. thank you "

" very good service will definitely use them again. the guy who dealt with us was polite and friendly. "

BOURGAS, BG - Reviewed by STEPHEN - 18 December 2012

" Top class service top car "