Auto Europe
- North America
- Central America
HERTZ CANADA CUSTOMER REVIEWS
- 7.8
- 7.6
- 8.4
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ CANADA Car Rental Reviews
Average Rating for Hertz :
CALGARY, CA - Reviewed by OLASOJI - 28 August 2025
" Not bad but could be better Customer service at collection point was very bad "
" Car had no Navigation Had to wait on the queue for over 45 mins then another 20 mins why the car was being prepared after a long flight shows they were not ready "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by PETER - 10 August 2025
" Autoeurope good, Hertz not so good "
" We were persuaded to upgrade to a more expensive vehicle to include satnav and more boot space but on reflection this was not necessary. the original vehicle would have had sufficient space and we could have used a phone and Apple CarPlay for GPS. In addition the car had a seat belt that was jammed and could not be used, which became a big problem later. We've been offered some compensation but are disputing the amount. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by ANDREW - 21 July 2025
" Have used autoeurope on many occasions and although I was dissatisfied with Hertz in Canada it will not stop me using autoeurope again "
" We were to be getting a Toyota Corolla but during a walk round my wife noticed a damaged tyre sidewall on the passenger front as she has experienced difficulty with this kind of damage before we refused to take the car while the Hertz employee was saying it's noted and everything will be ok my wife and I decided not to accept the car and the employee said he would have to speak to his manager who in turn said we could have the Nissan Versa that was next to it which in turn was a basic model and did not have the spec the Corolla had we accepted this and the employee then gave the keys of the Corolla to the customer who was to get the Versa we pointed out the damaged tyre to the customer as they never got a walk round with an employee. It was later in the day when we were on our way to Whiistler that we realised they never changed the paperwork.We informed the Hertz employee at Calgary Airport when we were dropping the car off about the paperwork he just nodded and went on with his business off checking over the car,Overall I was dissatisfied with the way Hertz handled the situation and I would like to say this has no reflection on autoeurope "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CALGARY, CA - Reviewed by CHARLES - 01 July 2025
" Nil "
" First car had smoke coming from engine on second day of hire together with electrical burning smell. Left stranded for an hour and a half late at night in an area which we didn't know and took uber back to airport rental desk. Despite having an incident report and being advised by ERS that they would give us a replacement car the desk were unsympathetic and refused to give us one as we hadn't returned the original. Manager subsequently checked incident number and provided replacement. Secon car had a number of faults including a driver side rear door which would not open from the outside on an intermittent basis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
VANCOUVER, CA - Reviewed by PETER - 26 June 2025
" Provided good value. "
" Friendly and efficient staff. Quick service at check in with no waiting. Car presented in excellent condition. Whole process very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ROB - 18 June 2025
" Great choice of cars too "
" Super efficient and easy at both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by EAMON - 13 May 2025
" Hassle free and easy. "
" Car provided had a pre-existing chip on windscreen which slowly developed into a crack. Luckily, the windscreen held until I returned the car. There was no argument over responsibility as the chip had been noted in the original documentation I received. But probably the car should not have been issued until the screen had been replaced. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by MICHAEL - 29 April 2025
" great holiday but the car experience tempered that smoewhat. "
" Rep upsold me for another £300 suggesting the Kia Sportage was not big enough for 2 adults 2 kids and 4 medium cases despite web site suggesting it was suitable, also no Sat Nav on the Kia. Upsold to an almost brand new American thing. after getting ready to drive off we couldnt work the sat nav - nor could the Hertz Rep. it needed a car log in likely a google account to operate. so he swapped us to a much older Ford that rattled. Stopping for lunch 2hrs later we find a bulging side wall on the tire we didnt spot at the depot also can be seen in out condition photos we took. Then lost a full day of holiday trying to get it fixed. Luckily Hertz reimbursed us all but $17 of the $524 cost we had to pay for - but still lost a days holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CALGARY, CA - Reviewed by MICHAEL - 18 April 2025
" None "
" Counter Staff, always tiring to sell you something you don't want, charged and extra $500 dollars for winter tyres "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
HALIFAX, CA - Reviewed by JOHN - 10 April 2025
" Pick up and drop off were so easy. Car was first rate. "
" Straightforward and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by JOHN - 22 March 2025
" Easy booking process "
" We ordered and paid for winter tyres through auto Europe. Wd then had to pay Herz a further $CAD 3039 to have the tres fitted. We have disputed that and raised the issue with Auto Europe. We now await a response from you please. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JAMES - 15 March 2025
" We were given an upgrade for free. "
" Unfortunately the car was not immediately ready because our flight arrived early. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GREG - 26 February 2025
" Auto Europe seem to always meet my expectations. I hate hire car companies as they seem to becoming more mercenary with damage (that is non-existent). I have never encountered this when booking via Auto Europe. Will always be my first choice "
" I was disappointed to be unable to book winter tyres on the booking. I even tried the direct website. This led to me upgrading to a 4x4 which was costly. Car was great though "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by STEVE - 21 January 2025
" As above "
" I had specifically rented a vehicle that according to your details included winter tyres but at the Hertz desk I was very rudely and aggressively treated and told that the only option was to pat extra for winter tyres. I have complained to Hertz directly but received an unsatisfactory response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by WAYNE - 08 January 2025
" As above "
" We were late arriving but the guy on the counter helped us get our car quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JEHANGIR - 06 January 2025
" Good "
" According to the Hertz website, a Hertz Gold Plus member is allowed to add a second driver free if they are your spouse regardless if you booked directly on Hertz.ca or via a third partly like AutoEurope. The manager at Hertz refused to allow us to add the second driver for free, and kept insisting that we cancel the reservation with AutoEurope and rebook with them which is not something we wanted to do. As AutoEurope, I highly recommend you speak to Hertz as effectively they are asking customers to cancel their reservations and rebook with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
TORONTO, CA - Reviewed by VALERIE - 02 January 2025
" Auto Europe offers quality car rentals and provides great value for money. "
" Easy access at Toronto airport - easy to get in and out. Very efficient collection and even quicker return. Good, reliable car. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by DAVID - 23 November 2024
" all ok, Nissan Kicks horrible car though! "
" no probs, no queue so quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ROXANNE - 07 November 2024
" Please reply to my complaint sent yesterday (claim started last week but was asked for the booking to complete in order to claim "
" I have nothing to say about Hertz but plenty of complaints about Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by JONATHAN - 06 November 2024
" At no point did I feel like the attendants were upselling or trying to find marks on the vehicle like you get with other companies. Will book with Hertz again for certain. "
" Super impressed by the service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by STUART - 30 October 2024
" Worth checking rates after booking, cancelled and rebooked three times and saved 50% "
" Fast and efficient on pickup and dropoff, good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SUSHILA - 29 October 2024
" Poor. Please see comments on Autoeurope "contact us" form please. "
" Hertz need to be aware that whilst booking via Hertz was satisfactory, our overall experience was poor. The car itself, when we finally received it, was satisfactory. To avoid duplication regarding our experience, please see comments made on the "contact us" form via Autoeurope. For transparency, I sincerely hope they share the information. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by SEVERINE - 27 October 2024
" Good communication throughout. Easy process - no problem. "
" Easy pick up and return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DEREK - 24 October 2024
" Whilst booking with auto- Europe is fairly straightforward this is the second time I have been given a smaller car than I ordered with rental firms in overseas countries. "
" This booking was for a Toyoto Rav4 or similar. The vehicle I was given was A Jeep Renegade. This vehicle has a very small boot/trunk compared to the Rav4. It seems to me that when vehicles are booked through a 3rd party the customer is always stitched up with the vehicle they are given. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VANCOUVER, CA - Reviewed by JOHN PAUL - 21 October 2024
" Short wait on pickup. Car was average. Dropoff was super-efficient. "
" Rental experience was good. Car had seen better days, but was reliable and ran OK "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by PAMELA - 14 October 2024
" . "
" The car was a disgrace! Mechanical it seemed fine, the paint work was absolutely full of marks and the seats had stains all over them!! Never would have expected a car like that from Hertz, I'm sure they gave me an employees car! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by PHILIP - 08 October 2024
" Unlikely ever to use Herz again "
" No car available at our pick up time Staff were unhelpful and rude "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by IAN - 06 October 2024
" Great prices with autoeurope, will definitely use again "
" Excellent until had email saying I took car back late, which I didn't, charged $61 but nothing on my credit card yet!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NICHOLAS - 04 October 2024
" Great "
" Everything as expected with no surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by SANDY - 03 October 2024
" Car was dirty, the pull out for cups in rear seat was full of sticky substance and was unable to use "
" The full on upselling was disappointing. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
VANCOUVER, CA - Reviewed by LESLIE - 28 September 2024
" Generally OK apart from the pickup delay. "
" I had to wait an hour for the car. They wanted me to take a Ford Explorer but I didn't want to take it because it was too big. They gave me a Nissan Rogue which was OK, but was an electronic laden gizmo car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CLAIR - 28 September 2024
" Excellent, highly recommended "
" The service i received was excellent from the desk lady to receiving the car to drop off at the end! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ANDREW - 25 September 2024
" AE Europe very efficient as usual, just let down by Hertz at Calgary Airport "
" Pick up of the vehicle from Calgary Airport was very poor, long queues and only one or two counter staff. We deliberately booked with a Big International car hire company expecting a swifter efficient process, but instead we got something similiar to "Goldstar" in Mallorca Airport ( I did it once but never again). Having said that there appeared to be no quibble nabout minor scratches and scuffs upon pick-up and no forensic inspection on drop off at Vancouver. Prices seemed very high at a cost of £1,570 for 14 days for a so-called Mini Van. The costs included a one way charge for Calgary to Vancouver, but in fact the car originated from Vancouver and I was really just returning it ! The vehicle itself was perfect for our needs as with the 3rd row of seats folded it provided good seating for 4 and took a LOT of luggage. we could not have managed with an ordinary large car. No problems with the car itself, which had done 76,000 kms on pick-up, and we drove it a further 3,000Kms in 2 weeks. No GPS, but I had downloaded maps on to my phone and used a mapping and GPS system which didnt rely on an internet and therefore data connection. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by CHRISTOPHER - 13 September 2024
" Overall experience was good. "
" The GMC Terrain hire car was OK but it vibrated once you exceeded 90km/h speeds which was irritating on long journeys. It had poor acceleration and wasn't particularly economic on fuel. It was comfortable though. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WINNIPEG, CA - Reviewed by TIMOTHY - 06 September 2024
" No discount for having the car a day less "
" Our flight was delayed and we got in half hour after the desk closed, no way of getting the car, had to return in the morning to collect, no discount as car was on a shorter hire time and was not our fault, all the other car hire places remains open for late flights, we also found online that the desk would stay open for 2 hours of flights are delayed but not true. Tried phoning out of hours number to inform we would be late but no answer at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by DAVID - 05 September 2024
" terrible "
" disnt get car when arrived after a whole day with small kids and exhausted had to pay for lots of taxis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by IAN - 03 September 2024
" One of the best experiences of car rental I have had. "
" I had one of the best experiences, ( I have done a lot of car rentals) better than my expectations. I had no one trying to up sell me insurance and no issues on hand back with anything. Wendy the lady at pick up was humorous, customer focussed and a pleasure to deal with. Herz should look after her! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JOHN - 29 August 2024
" Good. "
" Prompt and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PETER - 24 August 2024
" All good, happy with it "
" Lives up to their name, very happy, although the previous renters contract and some tissue was left in the centre console compartment, otherwise can't fault them. 2024 vehicle, great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by RUSSELL - 24 August 2024
" All fine with Auto Europe "
" When we returned the car it was I inspected and told all OK (which it was). I then realised a further £200 had been debited from my card, but no breakdown of why. I have emailed but no reply. I did get a subsequent email from the Hertz Toronto Airport office saying there was damage to the passenger door and could I fill in an accident report. There was no damage anywhere on the car when we returned it and I explained this and consequently said I couldn't complete the report as there had been no accident and they cleared the car upon it's return. Again no reply. Very dubious of Hertz business practices. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MUHAMMAD SALMAN - 23 August 2024
" I'm just not sure about this insurance piece as i purchased full insurance thru autoeurope but hertz said i need to buy from them they dont know about autoeurope. "
" Staff was rude and not helpful at all. He was trying to sell me hertz insurance even though i purchased full insurance thru autoeurope. he said we dont know what autoeurope sold you u need to buy from us or else you will have to pay. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVID - 18 August 2024
" Have above. My biggest regret of this holiday was not hiring a SUV or Truck. What everyone uses & would have built in sat nav. "
" Busy weekend for them. So quiet a wait. Car was Toyota Camry not a VW as hoped for. No sat nav. Fairly dented & scratched, higher mileage than UK rentals. No sat nav meant scrambling to get mobile add on for £25 to use android auto instead ,by extending my UK package abroad for roaming, which was panic ridden as I was in Vancouver & was not going to bother with mobile. Tired after 9 hr flight anyway. Certainly too tired to go back in & complain. No problems with return. Easy. Wish I had gone back in. Wish I had hired an SUV at least. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by PAUL - 02 August 2024
" A very good experience from start to finish, thanks all "
" The whole process for me was very smooth both ends. Obviously i didn't have to claim or have cause to speak to anyone about problems but all good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by STEPHEN - 30 July 2024
" We used Google maps via my mobile phone using android auto. This saved us a hefty additional fee. So I would definitely get confirmation that this is available on any car being booked. It comes up directly on the vehicles media screen and can be controlled from there too. Auto Europe were easy to deal with, but to save any worries if booking an early deal, check your details thoroughly before submission, as any changes later can be done, but only after re-pricing your booking at that days price. I'd made a one and half hour mistake in our arrival time, and if I hadn't of paid fully in advance (Hertz will hold the car until midnight if you do), it would have doubled my rental price. "
" Price was excellent, having booked 10 months in advance. We had to wait a fair amount of time at collection in Vancouver (approx 30 minutes. Whilst the car provided was excellent, it wasn't as fuel efficient as the VW we'd hoped for, but in fairness it did state or equivalent. Drop off was a breeze, much more efficient than collection. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by JOHN - 27 July 2024
" Auto Europe provided easy booking, wide range of providers and good price. Everything went smoothly. Price for 3 weeks was 159 dollars less than competitor for same vehicle. Can't think of a reason to go anywhere else. "
" Very good staff, well organised check-in and return. No issues, but would have appreciated a little more instruction on the car controls and features. Not a big issue though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by ZSOLT - 11 April 2024
" Quick and straightforward rental process "
" The car had a high mileage and was not cleaned properly inside "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by JOHN - 31 January 2024
" Always receive a good service. "
" Hassle free and very nice staff. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by NIGEL - 16 November 2023
" never use HErtz "
" terrible service when picking up car there was no queue and it still took an hour "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TORONTO, CA - Reviewed by DAVID - 15 November 2023
" No problems encountered from crack in to return of vehicle "
" No problems encountered from check in to return of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by ROBERT - 24 October 2023
" Pick up and drop off quick and easy "
" Hertz staff friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by JAMES - 17 October 2023
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ROBERT - 14 October 2023
" Excellent service between Auto Europe and Hertz "
" No problems at all. Whole process nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JAMES - 08 October 2023
" Hertz may be the cheapest but there is a reason for that "
" Only 2 staff serving and covering Hertz,Dollar and Thriffty pick ups. Took 90 mins to get seen. Appalling service with an extremely long queue. Told car was clean and mark free, then found dents and heavy scratches on car which we had to get marked up. Hired medium SUV and finished up with a monster Ford Explorer! Bigger isn't always better. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JOANNE - 03 October 2023
" Fantastic experience - great price and all insurances included so nothing to worry about. "
" Great service and just a simple process - no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARK - 02 October 2023
" Terrible experience with no lack of stress as to whether car would actually make it back from Kelowna to Vancouver airport. However I have not had an issue before when hiring from Auto Europe "
" The car was scratched dented and damaged all over. Despite pointing out damage only a few items were logged agent saying its fine we know about those. In my opinion the transmission was faulty and despite complaining was told this slipping of gears etc was normal and refused to exchange vehicle. Consequently a hilly 3/4 hour journey took 5.5hrs each way. Over my two week hiring a made a number of visits to the local hertz agent (Kelowna) and spent over 2hours on the phone to their customer service to no avail. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by KELVIN - 25 September 2023
" Your company performed perfectly and when I phoned about the insurance situation the person I spoke to provided the information I needed clearly "
" I was lied to and miss sold insurance cover that I had already taken out with you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by HENRY - 23 September 2023
" Good toyota corolla for the rockies "
" Excellent service Nd was easy to change drop off location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by KEITH - 20 September 2023
" One the best recommendations from a friend ever. Easy to use and cheaper than going direct "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SIMON - 06 September 2023
" Good value and great location at Vancouver airport. "
" Easy and efficient check out and check in. Car as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by ALAN - 26 August 2023
" Auto Europe provided a great service at a great price "
" All in all a satisfactory experience apart from being charged for an extra hour by turning up early. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by MELVYN - 09 July 2023
" Very good service from start to finish. Everything was straight forward. I will definitely be using autoeurope from now on. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by PETER - 02 July 2023
" Very satisfied, we booked our vehicle many months ago for a trip around Canada and USA. Vehicle was perfect for x 4 passengers carrying lots of luggage. "
" We got the vehicle we asked for, all went very well at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by BARRIE - 28 January 2023
" The only thing stopping this from being perfect was the wait to pick up the car. Otherwise the whole package was excellent. "
" The only "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CHRISTOPHER - 16 September 2022
" Picking up and dropping the car vack all very straightforward "
" Very helpful counter staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by BARRY - 04 September 2022
" simple to book and easy to understand the options "
" all fine except for not knowing where any of the SUV car keys where "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by DONALD - 25 August 2022
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by RAYMOND - 23 August 2022
" Fine "
" all went well car clean and pick up and drop off easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by PHILIP - 13 August 2022
" No issue with auto europe but I wont be recommending them if they continue to work with Hertz. "
" The counter staff were quite rude. We turned up 1 hour early and it quickly became clear that they didn't have vehicle we had booked. They tried hard to persuade me to pay $45 per day to upgrade to a Tesla. When i refused and demanded car i booked (rav4) they told me i was too early and made me wait for the whole hour. Then told me all they had was the tesla - which was obvious all along. They"upgraded me for free but I hadn't wanted an electric car and one day had to drive 80km to charge it up as there are no superchargers in Niagara in the lake. Disgraceful. Will never use Hertz again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by GARY - 28 July 2022
" See above, don't know who the GPS issue was caused by "
" At collection we were told that although we had requested GPS when booking this was not actually provided by them & we would have to pay to upgrade to receive GPS this was rather disappointing. However the lady on the counter was very helpful Charged after drop-off with no explanation of why. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by BRIAN - 29 June 2022
" Overall very good experience "
" When we had a problem they solved it very efficiently "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CHRISTOPHER - 10 February 2020
" Booking process is not a problem. In this case it was the checking in agent and the Hertz experience. "
" I found the counter agent to be assist me with my issue. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TORONTO, CA - Reviewed by EVELYN - 01 November 2019
" I was somewhat disappointed in the level of service. "
" I decided to go with Hertz this time as when I rented from them a few months back their service seemed better, however, this time they did not seem any better than their competitors. I was disappointed in the length of time it took to check in, even though I had provided all the details ahead of time. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by STEPHEN - 26 October 2019
" Easy booking experience- Again! "
" Would suggest All SUV's come with parcel shelves. Staff were accommodating in finding a replacement SUV with a parcel shelf. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by JAMES - 11 October 2019
" No problems "
" Seamless from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by FRANCIS - 17 September 2019
" No problems with the voucher or size of car allocated "
" I was concerned that I had to sign for the condition of the car, which was described as having 'no damage', before I'd even seen it. The guy assured me I could come back if I found anything and sure enough the car had damage all over it ranging from a large key scratch on the front passenger door to scratches on just about every other panel. This delayed our departure as I then had to go back and wait in a lengthy queue to get hertz to agree the damage; so not a very good experience and one which could have been avoided if they had flagged up the existing damage on the form in the first place "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VANCOUVER, CA - Reviewed by SYLVIA - 02 September 2019
" Auto Europe is always very competitive and the booking process is easy and the terms are clear. The rental companies get clear paperwork from Auto Europe. I have used Auto Europe on several occasions and have always been satisfied. "
" The check in process took extremely long. The price to rent a satnav was about $17 a day which is extortionate for a 2 week rental (even if there is a maximum). It was cheaper to buy our own satnav. I think Hertz should review their prices for satnav rental. The car was fine even though it was scratched everywhere and the front number plate looked like it was going to fall off every minute. The return was speedy and efficient. All in all, we were satisfied with our experience. However, we had used Avis last time who provided a better car that had an in-built satnav for roughly the same price that we paid to Hertz. So next time, I would probably use Avis again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by WAYNE - 26 July 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by NOLAN - 25 July 2019
" Delays on pick up and return - good car "
" All ok - too much of a wait on picking up the car- staff ok- system/numbers of staff at busy times could be improved. On return our contract was not on the hand held computer so had to go to office and sort out from there which caused a delay. Overall good service "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ROBERT - 16 July 2019
" I have used auto Europe a number of times in Europe and USA/Canada and have had no problems or issues, all very satisfactory. "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by DAVE - 15 July 2019
" all good and very happy with the service "
" nice to get an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ROBIN - 12 July 2019
" Price quoted should be final, with choice of insurance options "
" Didn't have vehicle of the type booked, yet had cofimed booking. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by WILLIAM - 10 July 2019
" All positive. "
" All very smooth and efficient, but thought the cost for an extra driver was high. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GEOFFERY - 26 June 2019
" I use auto Europe a lot and really like them. This past experience has dented my enthusiasm somewhat but I'll try not to let it dictate future rentals. "
" Was given a very average condition car with lots of scratches and dents which were ,I thought, all identified on pick up. On return they immediately saw a scratch on the under sill and accused me of having done it. The suggestion was to hold $500 for repair. Thankfully after much argument an employee overturned the counter staffs view saying it was already a very old car and to let me leave without further penalty This action embarrassed me and really embarrasses a company like Hertz. Why charge people for scratches and dents then give you the same car still with the same scratches and dents which presumably have charged other customers to fix. Just a sad rip off system and demeans the company and its customer. I'll never rent Hertz again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
KELOWNA, CA - Reviewed by GORDON - 15 February 2019
" Very good and value for money "
" Hertz staff were very friendly and a smooth service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by CHRISTOPHER - 19 January 2019
" Autoeurope provided their standard service. "
" I normally rent with Alamo. This time I tried Hertz and it was the best experience. The agent checking the car out was not interested in assisting me. He didnt take the time to check if we needed anything extra and was generally very disengaged in the process. He mentioned that I was his first customer and how he had just woken up. I tried to change the car as it didnt work for our family. Hertz were not helpful in this process. In fact we had to leave with a car that didnt work for our needs. The car did not have a full tank of gas. When I mentioned this to the agent they said sorry, nothing we can do about that, please return it full. I will not be using Hertz again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by JAMES - 07 January 2019
" Minimal interaction. "
" Only comment is re the extortionate cost of borrowing booster seats - which we didn't go with. The cost per day was more than buying a new booster seat (which we did). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by DAVID - 31 October 2018
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by IAN - 26 October 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIP - 18 October 2018
" Excellent website. Easy to use. Competitive pricing. "
" Good price. Nice car. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HALIFAX, CA - Reviewed by ROBERT - 08 October 2018
" Excellent experience, although I would have welcomed a pick-up from the Cruise Terminal in Halifax, which was a 30-minute walk from the Marriott Hotel. "
" All of the car rental companies in Halifax, NS are closed after 2 pm on Saturdays. I needed to return the vehicle at around 7 pm. Hertz was the only company that offered secure out-of-hours drop-off, in the basement car park of the Marriott Hotel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ROBERT - 03 October 2018
" The car had travelled 53K and was not in the best shape but was ok for my trip. The additional insurance for 10 dats was $110 CAD but gave me peace of mind "
" I was very glad I had taken the extra insurance to cover any damage. After I had left the dimly lit garage area, I noticed 3 areas of damage that I could not see initially and were not marked on the "damage" sheet. It would have been different had I not taken out the additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VANCOUVER, CA - Reviewed by DAVID - 01 October 2018
" Excellent all round service. "
" An excellent car and pleasant helpful staff at Vancouver Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ALAN - 24 September 2018
" We use Auto Europe regularly and have always been very satisfied with your service. I have recommended Auto Europe to many of my friends. "
" Overall the experience was fine, but they did not have the category of car that I had reserved (premium sedan). I was given a small SUV instead. We were tired after the flight and appeared to have no choice but accept it - we were told we could come back the next day to see if our choice was available then, but this was not convenient for us and we stuck with the SUV. Rather disappointing, but the SUV we were given was in good condition and did the job. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by PHILIP - 23 July 2018
" I always use auto eurpoe as the starting point of overseas car ire. More often than not they are also the cheapest with the best range of cars and deals. "
" Fast, friendly and efficient service at the Vancouver City Centre Office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by GEORGINA - 10 July 2018
" Easy. Straight forward. "
" Vehicle pick up was LONG as apparently all Dodge vehicles had been recalled and there was nowhere to sit and wait, only stand. The vehicle was very easy and smooth to drive but going over rough road there was a thumping under the drivers side. It didn't impact vehicle performance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALGARY, CA - Reviewed by JOHN - 01 July 2018
" Nice car "
" Staff at pick up slow and unhelpul "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by CHRISTOPHER - 16 June 2018
" Excellent experience, will use again in the future. "
" Excellent service; very quick to pick up and the agent was very friendly. Only slight bit of negative feedback that I can think of was that the vehicle seemed to be close to the end of it's period as a rental vehicle. There were quite a few obvious scratches and a dent that needed work and it wasn't a particularly new model. This is only a minor criticism as the vehicle worked perfectly and was in good condition in the interior. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TORONTO, CA - Reviewed by SIMON - 13 June 2018
" Really pleased, already made my next reservation with Auto Europe "
" Fortunate that queue was short, made pick up simple. Huge line up at the counter in return. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6