HERTZ LUXEMBOURG Car Rental Reviews

LUXEMBOURG, LU - Reviewed by MICHAEL - 19 June 2024

" Overall still a good experience "

" The Hertz computer system is very inefficient and it was taking about 20 minutes to issue vehicles per customer, leading to a long waiting time. Despite booking online and providing all my details, it had to be capture on their system again. The issuing staff member was also too chatty with customers which further delayed things "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by ANTHONY - 30 December 2023

" Very efficient and easy to deal with. One doesn't feel the company is trying to make a quick buck on insurance rackets like other companies such as Europcar! "

" The lady I dealt with at your counter in arrivals was extremely friendly and helpful. I was given a hybrid automatic car which was great and matched the type of car I normally drive. The car was a good size and in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by MARINA - 17 July 2023

" I will never rent with Hertz again. Not listing all damages to the car could amount to fraud if this is intentional, which of course cannot be demonstrated ! "

" The report which lists all damages to the car was not correct as it did not include some scratches at the front left wheel - worth 400 eur ! Such negligence is not acceptable - it puts responsibility on the client unfairly. This was corrected after the return of the car but this should not be how a rental works. Efficient work from the car rental staff checking the car before departure is essential. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUXEMBOURG, LU - Reviewed by TONY - 01 June 2023

" Due to circumstances we had to prolong our period of hire. This was accomplished without issue mainly due to the Hertz staff at Luxembourg airport. "

" The front desk staff at Luxembourg airport were extremely efficient and understanding of our needs. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUXEMBOURG, LU - Reviewed by BRUCE - 22 August 2019

" Convenient and easy from start to finish "

" All very easy and a great car, upgraded "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by MICHAEL - 15 May 2013

" Extremely satisfied - will use again "

" Gave me a bigger vehicle - very good service "

LUXEMBOURG, LU - Reviewed by MICHAEL - 15 May 2013

" Extremely satisfied - will use again "

" Gave me a bigger vehicle - very good service "