Auto Europe
- North America
- Central America
HERTZ MALTA CUSTOMER REVIEWS
- 7.7
- 7.7
- 7.2
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ MALTA Car Rental Reviews
Average Rating for Hertz :
LUQA, MT - Reviewed by MICHAEL - 29 June 2025
" Really easy and a good (but not the best) price. Will use again. "
" Mix up over not sending through the rental agreement by email. This was important as it also contained the damage report and the email address to forward details of additional damage. I eventually rectified this with a phone call to the Hertz desk. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUQA, MT - Reviewed by DEREK - 06 May 2025
" SEE 3) ABOVE. "
" The car had quite a few minor knocks and scrapes but was perfectly good to rent. Desk staff alerted this to me at collection and I took photos to verify against the paperwork. No problem on return. Good VFM. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUQA, MT - Reviewed by SCOTT - 19 March 2025
" God experiencec "
" Office staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUQA, MT - Reviewed by RUBEN - 12 March 2025
" Straight forward and good value for money "
" Straight forward process "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUQA, MT - Reviewed by SIMON - 06 February 2025
" After the disastrous experience we had with hiring a car in Portugal, this was a breath of fresh air. Shame the arrival staff weren't welcoming, though. "
" The woman at the pick-up counter was surly and borderline rude, making me feel like I was a burden on her day. The car had a lot of exterior damage (at least 14 numbered items on the checkout report) and I found several more that I had to notify them about but it ran well and was very clean inside when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LUQA, MT - Reviewed by AKSHAYA - 09 January 2025
" Confirmation was quick & efficient, communication was good. "
" Alessio was very good at the check-in desk, very knowledgeable, drop off was quick & efficient. CDW excess insurance was very expensive & more than the whole rental price, as far as the car is concerned it was Hyundai Bayon that was nightmare to reverse without sensors, camera & low seating. Car itself was clean with minimal damage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUQA, MT - Reviewed by JOHN - 15 November 2024
" Same as above. "
" Insurance price is an outrage; I will do all I can to avoid using your or a similarly priced service again. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by ANDRE - 11 November 2024
" Been using auto Europe for 15-20 years...not always the cheapest but is most of the times "
" All good apart from the TPMS warning light and a very loose front end from the numerous potholes on the island. I wasn't going far, well you can't really, but the tpms could have been sorted before pickup. The car wasn't full but I returned it full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUQA, MT - Reviewed by THOMAS - 30 September 2024
" The problem is that when making a booking through Auto Europe we would expect to know in advance how much the car rental firm - in this case, Hertz - will charge. "
" Very surprised that we were not told in advance what the Hertz Car charge would be. Would very much have appreciated that this was provided upfront "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LUQA, MT - Reviewed by CATHERINE - 24 September 2024
" Very easy process and money held on card returned promptly "
" Everything worked out perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by WILLIAM - 08 September 2024
" Don't use hertz Malta "
" They changed the booking by charge me a wavier when told it's a deposit on my credit card but charged the card with a wavier I didn't accept "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUQA, MT - Reviewed by JACQUELINE - 06 September 2024
" Very easy and quick hand over of the car "
" Great staff in Malta "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by DAWN - 24 July 2024
" This experience will encourage us to use this company again, thank you "
" Shame we had to wait to collect as 4 other groups went through collection in front of us. We were concerned we would be charged extra for a blemish to the car which we had not caused, this proved unfounded as the hire was very fair. The people working there explained things clearly and were efficient. Very happy, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 23 April 2024
" With AE - quick and efficient, "
" Car was so damaged would have been easier to show where there was no damage. Car drove very poorly and struggled. have complained to Hertz Malta, their attitude is 'not us, but Auto Europe!' "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 04 April 2024
" Good overall experience. The vehicle was not new and had some quirks but good enough and the price was reasonable "
" Picking up the car needed additional signatures etc at the desk, unlike the USA where one just gets in a car. The 2 couples before us in the queue took a very long time to be served. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUQA, MT - Reviewed by SUMEET - 27 March 2024
" had no issues with the booking. "
" Very professional and well organised. Swift process for checking in the car and checking out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by PAUL - 19 March 2024
" Apart from the suggestion of providing a printed copy of the condition report, everything else was perfectly fine. "
" Very courteous and helpful counter staff. The vehicle was as we expected. It would have been helpful and reassuring to have been given a printed copy of the vehicle condition report in order to check it against the actual condition. It is not a great deal of help to have the form emailed to a phone, which is being viewed in low artificial light. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by RAYMOND - 19 March 2024
" very smooth no problems ! "
" staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 13 March 2024
" Breath of fresh air compared to other car rental companies I've used in the past, on holiday you don't want hassle, just to get on with your holiday and Hertz were just that. Have already booked with them again for my next trip "
" Breath of fresh air compared to other car rental companies I've used in the past, on holiday you don't want hassle, just to get on with your holiday and Hertz were just that. Have already booked with them again for my next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 13 February 2024
" Good value and choice of cars "
" Good value and choice, efficient processing of paperwork on-line. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUQA, MT - Reviewed by JEAN - 08 February 2024
" I was disappointed to have been kept waiting so long for my car at midnight, it meant I didn't get to my hotel till 2.20 am. The person booking my car back in was amazing. "
" After waiting 45 minutes to pick my car up, as there was only one person on the desk, and there were 4 people in front of me, and about 6 behind me. I think it was an insult to charge so much for an out of hours service, it was nearly half the price of a weeks car rental. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by KENNY - 22 December 2023
" Simple process filling in the online form and book, email arrived within few mins, would definitely use again, on the receiving end just show the voucher "
" Originally pickup process was simple and efficient, staff was polite and informative, do us to take photos of the vehicle prior to leaving the car park. Miss communication with the representative on returning the car, little bit rude with us accusing us of a very late return in the end he inputted the wrong reg details and I confirmed my return time with the email contract. We had our 'fence of' payment refunded with 48hrs of returning the vehicle but was warned it could take 3 weeks, in case of traffic violations etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by ROY - 05 December 2023
" Getting there and having to pay an unexpected and unfair fee it spoiled the experience "
" I had used hertz in USA several weeks ago and couldn't fault them but this time not so much. Had to queue to collect car and was then charged out of hour fee of £21.69. It wasn't out of hours, they said 8.00pm but after waiting to be seen it was just past 8.00pm. There was no mention of this before and it said they were open till midnight so I don't see why we were charged. Plus they tried to sell us extra insurance saying we weren't covered but we declined. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by ANDREW - 20 September 2023
" Straightforward and very clear process. "
" See above "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUQA, MT - Reviewed by PETR - 05 September 2023
" Overall good. "
" Good. The only small issue was that I was still offered to upgrade my rental to a lower excess at the counter even after I had told them that I purchased separate excess insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by IHAB - 04 September 2023
" After all it was a good experience the car was great and we had a pleasent trip "
" I advise the stuff to arrive to the car itself and go over the important things together "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUQA, MT - Reviewed by JOHN ROBERT - 31 January 2023
" Very disappointed that despite checking the car on return to airport and car had been checked with no problems, we were informed that we had to wait up to 3 weeks for our €1200 credit hold on card to be released. Very shocked. "
" A long walk from airport to collect car in rain and with luggage. Very unpleasantly surprised by state of stains on driver and passenger seats. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 26 September 2022
" As above "
" Always seem to get the worst cars when booking via autoeurope . This is common across all suppliers "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LUQA, MT - Reviewed by SIAN - 03 March 2020
" Great all way through. "
" No problems at all. Like the idea of the car condition being e mailed to you. Great service plus a bonus of the car being automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ULDIS - 27 January 2020
" I will not choose - Hertz "
" The car was bad "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by WALTERLAN - 24 January 2020
" Terrible experience. Would not recommend to anyone! I had no help from AutoEurope on that day to understand why they refused the full insurance pre-paid through AutoEurope and why the blocked and charged extra money on my card. Customer service was unable to help as their system was down and even though they said to call on Monday (3 days later the first rental day) to have further assistance with my query I was still unable to receive any answer as their system was still down! On the day I felt obliged to purchase Hertz full insurance as the cars were all heavily scratched to say the least! Plus they made very clear that the tiniest scratch would result in Euro 1200 surcharge. They didn't help in checking the car and it was very dark, I seriously would have to spend the night counting how many scratches the car had and still be in fear to miss some. No paper was provided to sign the existing damages and had to refuse the first car they took in as it was unsafe to drive! "
" Hertz didn't honoured the full insurance voucher we bought through AutoEurope. They held Euro 400 more than the amount stated on the AutoEurope voucher (200 extra from the card block and further 200 for gasoline/fines), they blamed AutoEurope for not updating their policies. Cars were all heavily scratched and didn't provide any help while checking the car. Considering the conditions of the cars there was no other choice than buy their full insurance (they made very clear that each scratch would result in Euro 1200 surcharge). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by MARTIN - 26 September 2019
" adsf "
" Pick-up was extremely slow. There were only five others in line, but it still took an hour, since there was 10+ minutes of typing and faffing about with payments. All other car rental counters in the airport had no lines at all. The car was extremely basic, the engine struggled with even the modest hills on Malta, and it was generally in a very worn condition (66,000 km on the odometer). This is the kind of car I might expect from "Firefly", but not from main-brand Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1