HERTZ MAURITIUS Car Rental Reviews

PLAINE MAGNIEN, MU - Reviewed by RICARDO - 09 April 2025

" Auto Europe is a great service. I think the cars provided at Hertz for a saloon are dated and it's showing now. "

" Staff are friendly but the condition of the car wasn't great, it was slow and struggles to go up the hill. The air conditioning wasn't very effective, would steam up the windows. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

GRAND GAUBE, MU - Reviewed by DAVID - 10 February 2025

" Always found Auto Europe to provide excellent choice and value for money. "

" Delivery and collection were smooth and hassle free. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MAURITIUS, MU - Reviewed by MARK - 16 March 2023

" See above "

" Very long wait to collect the car at the airport. The car we hired was disappointing. Drop off at the airport was incorrectly signed and difficult to access. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MAURITIUS, MU - Reviewed by HENRY - 02 January 2020

" Online experience was fine "

" Car was not road legal in my view lights didn't work, soft top roof was broken, rust everywhere I knew I was renting an older design car, but the maintenance was terrible. I tried to swap the car for ANYTHING else, but they only had the same model (which we swapped to for working lights) the replacement car was equally bad Hardly used the car as genuinely feared for our lives driving it "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MAURITIUS, MU - Reviewed by JAMES - 05 November 2019

" Easy to book, customer services were quick and helpful with a query before we went away. Will definitely look to use them again "

" The staff were really friendly and helpful. Since booking they had split some vehicles in the 7 seat one and they managed to sort out the one more fit for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MAURITIUS, MU - Reviewed by LUCIE - 20 October 2019

" Terrible car, and booking not found. "

" The car was in terrible condition, and they couldn't find our booking. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MAURITIUS, MU - Reviewed by ANTONIO - 01 May 2019

" . "

" The car was quite old with many bruise. I spent quite a lot for 10 days. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MAURITIUS, MU - Reviewed by LORENZO - 12 January 2019

" Personnel was very kind with is and the car had really no problem. Time to pick up the car and to drop it off very efficient. "

" Absolutely no problem! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAURITIUS AIRPORT, MU - Reviewed by STEVEN - 09 October 2018

" Always rent from Auto Europe don't bother shopping around anymore. "

" Expect better. Car had 37,000 km's on it and had seen some action. N/S/F tyre was edged and only just legal. Hertz had to come out to me during the rental period as the tax or insurance expired the end of September. They did catch it so I was never illegal but the car was issued to me knowing that it would expire whilst on rental. Expect more from Hertz, was like renting from a local small company without the cost savings! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PLAINE MAGNIEN, MU - Reviewed by JOSEPH - 17 August 2018

" This has been a terrible experience with your company. I booked and paid for a Vehicle in May (5th of May) this year to pick up at the Hertz car rental at the Mauritius Intl Airport (Voucher Ref UK4454882-1). On arrival at the airport on 7 August and was told the vehicle I booked was not available. I was instead offered a VAN which was effectively a downgrade which I of course refused. The Hertz rep told me that they did not have any other vehicle and I had no choice but to accept the vehicle I have been offered or he would record that I was a no show and will not get any refund. I also requested to speak to the Manager of the Herz rental but the counter staff flatly refused saying that they were not interested in speaking to me. Based on the unprofessional and rude way I was been treated, I told the rep that he had given me no choice but to start recording our conversation and I needed evidence to show how he was treating me (very rude and unprofessional). To my surprise, the Rep then proceeded to call the POLICE on me. Safe to say when the POLICE arrived and saw that I had done nothing wrong but was insisting on the hire contract to be honoured, they had no choice but to leave me and adviced I rent another vehicle so that I could get my family to the hotel after a long trip. At this point I tried to call your office and had to wait 20mins each time to talk to your rep. The first Auto Europe Rep kept me on hold for another 30mins and after losing the call, I had to call again. The second rep I spoke to said she would call me back to give me an alternative to get myself and the family out of the airport. After waiting 2 hrs at the booking desk without hearing back from your company and mindful I had been kept waiting after a 12hrs flight from London (with a 5 year old in attendance), I had no choice but to make an alternative and very expensive booking of over £800. Now obviously I have a lot to be aggrieved about but firstly my concern is to recover the amount I had paid for the booking as this was not honoured and I ended up paying a very expensive rate at the counter as I was stuck with no help from your company. Update: I just called again today 17 Aug 2018 at 1.05pm and I was told I had to call again tomorrow as the customer service department only work between the hours of 9 to 1pm in the afternoon "

" Very unpleasant experience. I am a Gold Hertz member and this is the worst I have been treated by any car rental company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LE MORNE, MU - Reviewed by STEPHEN - 20 July 2018

" The Hertz office was in a hotel 15 min away from hours by taxi We went there and security wouldn't let us in so they rang hertz When Hertz man arrived he said he'd have delivered car but didn't know where we were staying - suggestion - ask for name of hotel of guest during booking! "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by IAIN - 18 May 2015

" Our booking was made under the wrong driver name with Hertz Mauritius (Otto Martinez instead of Iain Sinclair), meaning that Hertz refused to give us the only car that had as in-case this mystery passenger presented themselves. We were asked to take a taxi. After a lot of arguing and some time later we managed to convince them that it was a mistake and that the issue lay elsewhere. Needless to say this was very inconvenient and certainly not what we would expect from Auto Europe or Hertz. "