HERTZ MOROCCO Car Rental Reviews

MARRAKECH, MA - Reviewed by STEPHEN - 21 March 2025

" Easy booking "

" Easy pick up and drop off at Marrakech airport as we know where to go. Main issue was with the vehicle provided - although in adequate condition and correct vehicle type (small van with windows, eg Renault Kango), our vehicle rear seats did not tumble completely forward as the rear base was fixed and the rear seat not split. This caused difficulty loading our bikes, the 4 previous vans of different types (including another Express) have allowed a split rear and completely flat floor. This was clearly a more basic spec and much less flexible for luggage and passengers. Hertz should review their fleet as if we'd had another passenger this vehicle would not have been accepted. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by JEREMY - 11 November 2024

" Good "

" Good., problem free rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by MOHAMED - 27 October 2024

" In general when I search in autoeurope the choice has reduced considerably compared to previous years, and it seems that the zero-excess option is no longer offered. The one-thing that distinguished autoeurope in the past compared to the competition was the zero-excess offer. This is what brings me to autoeurope, I pay one amount with one-place and I know I am fully-insured and I do not have to quibble at check-in desk any longer. Now that this offer no longer is there, autoeurope has become like any other website, and often times I find cheaper prices elsewhere (either with the airline I got the tickets with). Please review your Value Proposition as I feel you will only be losing your market share rapidly if this does not change. "

" I paid considerably more for a Citroen C4X car because the roads in Morocco require a high car. When I arrived, I was allocated a normal low sedan (Skoda octavia). I showed the type of car reserved, but they were unable to help me and the reason given was that the remaining car fleet was limited to reservations only. I was offered a lower type of car without any adjustment in reservation or cost, which I had to accept since I could only drive a high car. Also, to add to my disappointment, the cost of insurance to have zero excess was applied to the reservation with a higher type of car than the one I was going to have to insure. and when I ask the answer is not persuasive, it is just "this is what the system allows me to do, I am only an employee here and I cannot speak to anyone at this time". In terms of cost, I ended up paying double to rent a lower type of vehicle (Kia Stelios). The car given to me is no longer in rental condition, with almost 100,000 kms on the odometer, it must be removed from the fleet. The engine was worn, the interior dirty, lots of salt/beach stains all over the cushions, the smell of cigarettes. I was disappointed, while clearly I could see 2 KIA Sportage parked and newer, but they only gave me this KIA Stelios choice. Even if people are nice and pretend to try and help, the service in itself is mediocre. you can see that from the moment the customer is not satisfied, they don't really know how to deal with the problem and certainly no willingness to solve it. The service is mediocre, the car worn, dirty with cushions moved after such usage, and the price was very high. The return of the car, I would have liked to be present until the end of the procedure and the closing of the contract with a clear and explicit receipt. Instead, they received the key and asked me to leave and that the rest will follow by email, so I had no control over this procedure, which does not seem fair to the customer. Given this experience, I will not be looking to make a reservation in the Hertz franchise in Morocco, unless I am shown that the repair of this incident is important for Hertz Morocco and that I am shown the intention to repair it with a discount on the additional cost that I suffered in this rental to return to a state of balance with the customer. As it stands today, I feel wronged: I paid for a type of car that was not available, and I received a car of an inferior type, and I paid the zero excess insurance on the value of the car of the superior type that I did not have. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by RALUCA - 22 October 2024

" - "

" • practical and efficient • quality • willing and helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by ROBERT - 27 May 2024

" Nothing to add "

" Very friendly and personal service at pick-up and drop-off with no delays. Good quality car and no problems during the hire period "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RABAT, MA - Reviewed by MATTHEW - 09 April 2024

" Thanks "

" Smooth and easy, by far best experience compared to other providers "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by NICHOLAS - 01 March 2023

" We had been wary of what our experience of hiring a car from Marrakech airport might be like, and had heard stores about long waits and excess charging. However, everything went smoothly with our hire with Hertz. "

" Although we had to wait for a few minutes while the counter staff dealt with a difficult customer, they were friendly and professional and got us sorted out quickly. Returning the car was unproblematic. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AGADIR, MA - Reviewed by MATTHEW - 26 November 2019

" Too long to wait after plane journey "

" I waited over an hour to collect the car, stood in the queue after a 4 hour plane journey to wait an hour for the car. The car was dented scratched bumper was broken, it wasn't properly clean even though I was told to bring it back clean inside and out, it was dirty inside. I brought it back cleaner than it took it away. Bringing it back was easy "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

AGADIR, MA - Reviewed by JOHN ADAM - 27 February 2019

" Auto Europe excellent. Hertz less so. "

" Car and drop off really excellent. Pick up really bad. It took two hours to collect the car even though there were only six people in the queue when we arrived. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by STEVEN - 02 December 2018

" The Auto Europe part for ordering the car was good but I'm angry that the price paid on-line is not the actual price paid "

" The car was very good but I was very angry about the addition charges that I had to pay at the airport. It cost me an additional £170 to cover insurance that the local desk said that the policies bought online through Auto Europe failed to cover. Basically any damage to the car not caused by a collision would not be covered and the deposit would be lost- this included things like car park damage etc. I am absolutely sick of on-line rental companies not telling the true price for full cover. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by IAN - 01 December 2018

" Autoeurope a good search / comparison site. I use along with 2 or 3 other sites to get best deal "

" Hertz are a good company to deal with but they are always more expensive than other providers. If country outside Europe and US I use Hertz or Avis, otherwise I use a cheaper provider "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AGADIR, MA - Reviewed by NICHOLAS - 23 November 2018

" The usual hidden charges that they get you for. "

" I was told my auto Europe excess insurance was not valid and had to pay £86 for hertzs insurance. Hertz explained they would not provide a receipt for any damage so I could not make a claim with you!!! We were told we had to valet the car before we dropped it off which was a complete pain trying to find somewhere and having to unload the whole car, quite ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by IRIS - 24 July 2018

" We had an issue on the road and the insurance phone service was very poor and inefficient "

" We had an issue on the road and the insurance phone service was very poor and inefficient "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by MOHANID - 01 May 2018

" Smooth and efficient running of booking arrangements. "

" Counter staff had communication problem in spite of me being an Arabic speaker it seems he could not understand standard Arabic or English. The forecourt staff made up for that by being very helpful, friendly and professional. Car was to good standard even though it was not as advertised. I booked a small SUV and ended up with a saloon. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AGADIR, MA - Reviewed by MOUNIR - 07 May 2015

" Good experience "

" Great service, the car was in a good condition. Good customer service. Will use hertz again "

MARRAKECH, MA - Reviewed by ZAID - 02 May 2015

" If you re travelling to Marrakech & want to hire a car, avoid Hertz!! on arrival, we had to search for the office!! Meet and greet? A jock! No one was waiting to greet or show us the car. As for the paperwork!!it’s laughable!! it took for ever then the shock of the extra insurance excess!! Might as well buy the car and sell it at the end of our holiday! By the time the paperwork was done and cleared my bank account (excess deposit), I was told to find the car in the car park (spot Hertz car game that was!!) tired from our flight, 40 minutes waiting to sort out extra insurance and paperwork, then we headed to find a bashed up old Renault parked somewhere in the middle of 900 or so other cars!! Hertz could of had a rep waiting for us?? NO! "

" Not a care in the world, find your own car in the middle of the airport car park amongst 900 other cars late at night, when all you want to do is get in the car and go to your hotel, No meet and greet as described in my contract. Paperwork taken for ever, long queues at the desk, I can go on...Never again will I book with Hertz, and I travel extensively too . Will NOT recommend hertz to any one. "

AGADIR, MA - Reviewed by MARTIN - 31 March 2015

" I hire cars in Europe, Morocco and USA several times per year. I always use Auto-Europe to book them. I find them competitive and efficient but best of all available and courteous as well as helpful. Their freefone number is always answered speedily and without the usual "press this, press that rigmarole, "

" The Hertz desk was not manned at the time of our arrival; we had to wait for the man. Once there the car collection went well and the car was as ordered. It had a number of dents and dings but the Hertz attendant was diligent in recording these. The bad news was upon return of the car. The car was handed back as delivered to us except for the dust and grit of 10 days driving in Morocco where the country roads are often only one car width tarmac. This necessitates driving with two wheels in the dust of the verge in order to pass oncoming vehicles. Imagine our surprise therefore when the Hertz attendant insisted we pay 100 Dirhams for valeting!!! If this is Hertz policy I'll not book a car with them again. Cleaning the car is their duty. "

MARRAKECH, MA - Reviewed by WILLIAM - 28 February 2015

" My preferred rental agency: efficient and clear and reliable. "

" They did what they said they would. Office staff charming and efficient. "

RABAT, MA - Reviewed by EL AMIN - 26 November 2014

" It was easy to hire the car through Auto Europe; communication was great and the price was very competitive. A pleasure to do business with. I will definitely use the company again! "

" Staff at Herts in Rabat airport were warm and very welcoming. They were helpful and highly professional. The car was of a high quality, although it needed a bit of cleaning! (They blamed it on the late arrival by another customer!) Satisfying experience and a fantastic value for money! "

MARRAKECH, MA - Reviewed by JOHN - 15 October 2014

" No hassle booking as normal. "

" Good service however the Sat Nav provided did not work well. "

TANGIER, MA - Reviewed by RACHID - 25 November 2013

" Very happy about the service I will book again with auto europe "

" Good customer service Good quality car "