Auto Europe
- North America
- Central America
HERTZ NORWAY CUSTOMER REVIEWS
- 8.7
- 8.6
- 9.1
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ NORWAY Car Rental Reviews
Average Rating for Hertz :
BERGEN, NO - Reviewed by MARK - 11 September 2025
" Best experience AND value. "
" More Tesla's please eg model 3 .. the easy charging without using app's or cards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by VAQAR - 29 August 2025
" Easy to find the right car. We had to modify our booking and not only was it easy to do so, but we promptly received a refund of the price difference between our original booking and the modifiedone. "
" On collection, they gave incorrect location of the car. It was parked in a different zone. On return, Hertz counter was closed. They have a box outside tge building where you can drip the key cards and it gives you an electronic receipt. This is what we did. I was horrified to receive a call from Hertz an hour later, where the lady said she could see the car is tgere but the key had not been returned. I told her that I had an electronic receipt saying I had returned the key. I sent the receipt both by text and email. This i competence and do not care atgitude of Hertz staff at Sandefjord Torp airport is a letdown, as my previous experiences with Hertz have always been brilliant "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BERGEN, NO - Reviewed by NICOLA - 22 August 2025
" NO REFUND YET. 2weeks after drop off - no contact at all! Not even an email. "
" Why no refund yet? I paid £300 and have heard nothing in 2 weeks! TERRIBLE CUSTOMER SERVICE "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OSLO, NO - Reviewed by MICHAEL - 30 July 2025
" Will definitely use Auto Europe book a car hire "
" Easy, simple and no fuss. Arrived late due to a delay on the flight and it was no issue. Very open and honest about extra payments (took a bit more to cover toll chargers) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOENSBERG, NO - Reviewed by CAROLINE - 29 July 2025
" Useful one stop shop and good value "
" The pick up experience was very speedy and the staff member was friendly and helpful. We didn't in fact need the international driving licence that we had specially acquired as it was not clear from the information available whether it would be needed or not. The car was great - a different model than we expected but luckily very spacious indeed. The only thing was that we had never driven an electric car before and it would have been helpful to have a bit more explanation of the control panel as the handbook was all in Norwegian and we couldn't work out what some of the warning alerts meant. Also - and this is really the major gripe - there was no charging cable with the car and so we weren't able to charge overnight at hotels in our Road trip as planned - in one case we had to do a 50km round trip to charge the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EVENES, NO - Reviewed by NEIL - 03 July 2025
" Very good service, only advice is if you already have insurance for the year on car rental then check if you are doubling up as not clear on website "
" Excellent service no problems or hard sell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BODOE, NO - Reviewed by ROBYN - 27 June 2025
" I would recommend Hertz - helpful staff and reliable vehicle given to us! "
" Very efficient and friendly staff, able to add an extra day onto our rental at late notice. Very reasonable price for a good size car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EVENES, NO - Reviewed by ANNA - 20 June 2025
" Easy to book with "
" The car was great, great condition and good value for money. The drop off was OK, the self service machine didn't work properly so we went to the counter and was able to give them the key. However, the pick up was appalling. We had made a reservation for the car, yet had to wait 1.5 hours in a queue to pick up the keys, because there was only one person working on the counter and there was no separate line for people with reservations, meaning those of us who had Prebooked, had to stand and wait whilst others decided what type of car they wanted and everything else. This was hugely frustrating and would make me think twice about booking with hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by PATRICK - 20 June 2025
" Easy to book "
" The wait at the counter was a little long as there was only one person "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
OSLO, NO - Reviewed by CHRISTOPHER - 22 May 2025
" Overall easy experience to book and use the car "
" Overall, a good experience. The staff were very helpful. Actually needed a larger car, upgrade costs were reasonable (after a little negotiation) Car collection and return well signposted, quick and efficient. Hertz pricing can sometimes be a little in the high side, but price through Autoeurope was competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by JANNE - 14 May 2025
" We are repeat users of Auto Europe and this is the first time we have had a bad experience with one of your vendors. "
" As I have already informed in the Hertz feedback, I received a car with a non functioning sat nav - the message on screen said subscription needed updating. Should be an easy fix, and of course I had expected to be able to use a fully functioning car. I informed them before I drove away - but alas after a long while discussing this was met with inaccurate claims and a ultimately statement that they would not pay for the subscription to be updated. I was informed I could get a full refund and be without a car. Not happy with Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGEN, NO - Reviewed by CAMERON - 13 May 2025
" efficient "
" Simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STAVANGER, NO - Reviewed by LOUISE ANNE - 07 May 2025
" The only problem we had was on collection at an automated machine. The Auto Rental voucher code was not recognised, it needed to be a Hertz booking number which fortunately after much searching I managed to find on an email. Please quote the Hertz number on your voucher. "
" The only problem we had was on collection at an automated machine. The Auto Rental voucher code was not recognised, it needed to be a Hertz booking number which fortunately after much searching I managed to find on an email. Please quote the Hertz number on your voucher. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by YIH FANG - 24 April 2025
" Great! "
" Smooth collection, car was clean and we got an upgraded car. Drop off was easy too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by KERRY - 15 April 2025
" It worked. "
" It worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by TIMOTHY - 14 April 2025
" My experience with Auto Europe was fine, but I would expect nothing less renting a car on-line. That is why I would neither recommend nor discourage a friend from using Auto Europe when renting a car. "
" Everything went very well, except I have had no notification of whether Hertz are still blocking the deposit on my credit card, and therefore i have no way of knowing if they intend to take any incidental charges, for tolls etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BODOE, NO - Reviewed by STEPHEN - 31 March 2025
" Uses Auto Europe quite a few times not had any problems "
" Easy pickup no queue, everything explained by counter staff. Drop of equally easy just a key drop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by STEPHEN - 17 March 2025
" Perfect experience "
" Seemless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by DAVID - 13 March 2025
" Straightforward but need to book early to avoid large price increases for a Norwegian hire "
" Straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by AARON - 12 March 2025
" The booking process was fine however there was a problem with Hertz and resolving this has been nigh on impossible. The fact that their UK customer support line is only available during weekday mornings is very limiting and I have not received responses to my emails. Very disappointed and frustrated. "
" We were not able to collect our car from the airport or through our stay. The hertz office was closed and the machine out of order. The customer service number unanswered. We were not provided with a replacement car and the refund process has been difficult and longwinded and has still not been fully resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OSLO, NO - Reviewed by JOHN - 10 March 2025
" No problem "
" First rate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by JESSICA - 19 February 2025
" great experience. "
" Very good experience. Quick to get car and return was easy. Staff was helpful. They didn't tell me about toll roads but just automatically handled this with the card on file which was great as it was less to worry about. The vehicle was in good shape and handled well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BODOE, NO - Reviewed by MARTIN - 30 January 2025
" Great vehicle, staff and price "
" First class service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by ADAM - 19 January 2025
" All good "
" Easy pick up, no queues. Electric car only had 25% charge, but this was fineas they offered an alternative if required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TROMSOE, NO - Reviewed by DESSISLAVA - 08 January 2025
" Although the experience was fairly smooth, I was not told about there being any tolls in Tromso and how I'd be paying for them. I had to pay a toll administration charge without even realising it. This increased my rental cost by nearly 25% and I should have been told before renting. "
" The car was in a good, clean condition and the counter staff were efficient and friendly. However, I was not told anything about the tolls levied in Tromso and there were no signs in the city regarding tolls being payable. I was afterwards charged nearly £50 for tolls, which included a toll administration fee from Hertz. I think I should have been told about this upfront and preferably when booking and should have been given a choice about how to pay the tolls. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
OSLO, NO - Reviewed by MICHAEL - 02 January 2025
" 1 hour wait in a queue whilst staff struggled to find keys for bookings for other customers. I was also greeted with an invoice at the end of my hire saying I had to pay for toll roads, although the lady at collection said it was all included in the hire cost. Finally I was charged an huge amount of money to fill up the tank although it was dropped off 99% full ( i filled up only 30kns away) so it was not as low as the fuel cost "
" 1 hour wait in a queue whilst staff struggled to find keys for bookings for other customers. I was also greeted with an invoice at the end of my hire saying I had to pay for toll roads, although the lady at collection said it was all included in the hire cost. Finally I was charged an huge amount of money to fill up the tank although it was dropped off 99% full ( i filled up only 30kns away) so it was not as low as the fuel cost "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
OSLO, NO - Reviewed by STEPHEN - 31 December 2024
" Competitive pricing "
" Reasonable experience, easy and quick collection of car at arrival airport. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGEN, NO - Reviewed by MICHAEL - 15 November 2024
" . "
" Good overall experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by PHILLIP - 23 October 2024
" Easy to book usually the best price and can cancel if plans change. I always use them to source a hire car "
" Car didn't have sat-nav even though a Rav4 SUV and staff didn't find a solution. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by BRIAN - 30 September 2024
" All went well "
" Car was fine, a basic instructions of the controls in English would be useful in what the alarms were for, once we had a crash alarm, but could not see why! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by RODNEY - 26 September 2024
" I enjoy using Auto Europe. "
" I always enjoy using Hertz. They are professional and honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by RICHARD - 26 August 2024
" As in 3 above. "
" The estate car was generally in good condition although it was missing its tourneau cover. The staff were friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGEN, NO - Reviewed by SARAH - 18 August 2024
" The Autoeurope customer service person was unable to do anything to help us and said we could only raise an issue when we returned the car. Really poor service "
" We were given a totally different car from the one we reserved and paid for. A lower class car of a different fuel type despite booking and reservation made in March 2024 "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
EVENES, NO - Reviewed by RICHARD - 29 June 2024
" The Yaris Hybrid we hired was impressive except it was impossible to stop it being a bit paranoid. The so called driver assist functions didn't assist, they distracted and nagged and there was no way to permanently disable them. It was however nimble and frugal. "
" Hertz were great. It's not their fault that hire cars in Norway are sooo expensive. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANDEFJORD, NO - Reviewed by BARTHOLOMEW - 22 May 2024
" Glad that it wasn't snowing or raining when we standing for an extended period at the self-service box. "
" The pickup was via a self service box outside building.The touch screen did not function properly.The instructions were in Norwegian,which my daughter navigated because she speaks Norwegian.She rang the number presented and was dealt with in a reasonable and timely manner. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EVENES, NO - Reviewed by ANDREW - 12 May 2024
" Slick, efficient, as ever, and you found a Hertz price that was about the same price as an old car on Getaround. "
" I booked a 'Skoda Octavia Estate or similar' with AutoEurope. Hertz gave me a VW T-Roc. That's not similar to a Skoda Octavia Estate - it's a lot shorter and I specifically wanted an estate with the length to take ski bags and gear. The counter person said the VW was in the same rental class, but he would look for an alternative if I couldn't get the bags in. They did just fit in, with a bit of fiddling, but the car did limit our options during the week's hire. I don't think SUVs should be in the same class as estate cars - they are typically significantly shorter vehicles. They could with better signage at Evenes airport for dropoff - if you follow the signs you get to somewhere else. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
OSLO, NO - Reviewed by PAUL - 17 April 2024
" We paid a lot of money for a 7 seater car because we needed the luggage space. But it was a struggle to seat 5 people and fit in 5 suitcases "
" Couldn't make the online check in work on an I phone as it wouldn't accept our credit card. In the end gave up and returned to check in desk. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AALESUND, NO - Reviewed by ANDREW - 04 April 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EVENES, NO - Reviewed by MASSIMILIANO MARIA - 29 March 2024
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by KAROLINA - 06 March 2024
" I would highly recommend Auto Europe - the booking is very easy and clear and there is always a good choice of cars "
" Had no issues and the staff was very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by EDWARD - 12 February 2024
" Looked for a car, found a car, car was waiting for us when we got there. Job done "
" We were upgraded to a bigger vehicle which seems nice but we had specifically chosen the smallest 4wd we could because we knew the roads could get very small. As it turns out, our AirBNB had three cars packed into a two car garage which involved tight turns up a hill so the bigger car was a struggle every day. The car was a plug in hybrid and we were given no advice on how to use public chargers. We tried parking at a charger once and it turned out it was a rapid charger and the car only had a Type 2 so we just gave up on that and stuck to burning petrol. Obviously the hybrid side worked but it would have been nice to plug in, especially since speeds are so slow round Tromsø. We asked the person who served us for an app or website that would let us know road and weather conditions and he recommended pent.no, which was a pretty terrible website for the purpose. We found a few other services which were actually useful. I don't blame the employee for this, that sort of advice should have been on posters all over the office and second nature for them to recommend to everybody. We used the auto drop off and that went very nicely. We got a bill for tolls a few days later and everything seemed to be in order. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TROMSOE, NO - Reviewed by SIMON - 23 November 2023
" Seamless experience, very good all round "
" Cannot fault the service or the vehicle, definitely a better class of rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANDEFJORD, NO - Reviewed by MUHAMMAD - 12 November 2023
" nil "
" nil "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STAVANGER, NO - Reviewed by KOEN - 06 October 2023
" All smooth and easy to book, collect and drop off. "
" All smooth and easy to book, collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by RICHARD - 02 October 2023
" Very happy with the overall booking with AE. "
" Slight delay with pickup on the automated machine with it needing to be reset. No information provided about current wear and tear but that was fine in the end. Was provided what I would consider an upgraded car which was great. However the car was set in the menu to Sport+ mode which until we found the setting (luckily quite quickly after setting off) resulted in an more difficult than expected driving experience for the first couple of hours. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRONDHEIM, NO - Reviewed by DEREK - 31 August 2023
" Seamless experience "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OSLO, NO - Reviewed by BARRY - 27 August 2023
" Good value "
" Good price and good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OSLO, NO - Reviewed by PIRAN - 11 August 2023
" Easy to search and find suitable car. Pricing competative, and breakdown clear, and no hidden costs after slecting car. Will definitely use again. "
" No queues for key pick up and collection of car. Counter staff helpful and patient with giving route and charginign guidance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAUGESUND, NO - Reviewed by JOHN - 06 August 2023
" Very efficient pick up and drop off as long as you have a smart phone. On pick up there was no-one present. "
" Efficient with emails to fill out all your details so no need to go to a counter. I had an email about two hours prior to pick up with all the final forms. After filling them out I got a code for the key box. On arrival the code opened a key box. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANDEFJORD, NO - Reviewed by DARREN - 03 August 2023
" Very Happy Customer , Thanks "
" Very easy to book , airport location was perfect . Car was faultless . All in all a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by JEVGENIJ - 10 November 2022
" The best. Will keep booking through Autoeurope with hertz if price competitive "
" Great service provided, very happy about renting with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMAR, NO - Reviewed by ALLAN - 23 October 2022
" Easy booking process, good value "
" Efficient service, good customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by MURALIDHARAN - 17 September 2022
" I have given the full details in my comments on Hertz against No 3. "
" I had done the early check in but had to wait for about 15 minutes to get the key. There was only one staff member and spent a long time with the customer. I was third in the que. I could get the key quite fast once she attended to me. She told me to take photos of the existing damages to the car. It was raining and was very difficult to see all the existing damages. I could take the photos of the obvious ones. Later on, I found that a mail was sent after the check in showing the existing damages which I could see only after the trip was completed. It would have been good to send me the existing damages earlier or she should have had a printout which I could verify and add any other damages observed. Anyway, since it was raining, it was difficult to observe all the damages thru the naked eye. I had the unfortunate incident of the wheels touching the kerb or something on the road while going to drop the car back. The location of hertz office was very bad, and the approach was thru the road getting repaired. It was dark and I think I touched the kerb or something which might have caused minor damages to the rims of the 2 wheels on the passenger sides front and back. In addition, they are also reporting of a dent on the driver side which I am not able to understand. It could be either an existing damage or some other car's door might have hit my car which I doubt very much. When I spoke to them, they mentioned that the excess will be charged separately for each of the damages. I am not sure if this is right. Once I get the details from Hertz, I will make the claim thru Auto Europe as I have taken a full protection. So the overall experience was not very good. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BERGEN, NO - Reviewed by ANDREW - 17 June 2022
" Very easy booking system with plenty of opportunity to amend your booking if needed. Competitive pricing too. "
" Very quick and efficient check in with just a quick check of my driver's licence and credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by PETER - 13 April 2022
" All good. "
" Very efficient and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by STEPHEN - 09 October 2021
" We have as yet had no problem with Auto Europe. However we would never book Hertz through Auto Europe again. "
" We were struck by a Tractor-Trailer in Oppdal Norway whilst stationary at a junction. We called roadside rescue who were very prompt. We discussed it with Hertz Gardermoen who asked us to drive the two hour journey to Hertz Nidarvoll Trondheim with a badly damaged car. When we arrived there they did not know we were coming. We filled in a collision form and they directed us to take the car to Vaernes airport (Trondheim) to exchange it with a roadworthy car. This we did. We signed another form and left with another car. The day after receiving the second car I reversed out of a driveway but the reversing camera was not working. I did not inform Vaernes Hertz when this happened but told them about it when we returned to Gardermoen with the car. Before I took the car back to Gardermoen I had repeated messages asking me for yet another collision report about the first car despite having completed one in Trondheim. I also had requests to sign electronically an agreement which I had already signed at Trondheim for the second car. After I returned the replacement car to Gardermoen I received a £300 bill for intercity travel drop off when it was them who asked me to pick up a second car from Trondheim airport as Gardermoen was too far. I had no intention of going to Trondheim at this time. On getting home I received a £1000 bill for the camera on the second car which I think was already damaged when I received the car. The replacement car was prepared quickly as it was at short notice. I am very very angry about all this. It has in effected wrecked our holiday in Norway. It was a mixture of poor communication and threats. I suppose we are going to have to pay for the camera on the second car as we did not see it was not working when we drove away from Trondheim airport. We never received a copy of either rental agreement and are now having to chase them up in order to process claims. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TRONDHEIM, NO - Reviewed by THOMAS - 29 September 2021
" I have provided feedback to you already via email, but you have not responded. Your hidden terms and conditions and your staff's attitude to a minor mistake put me and my family in danger in a foreign country. You could have avoided this, but you chose to adopt the position "we've been paid, you're on your own". Your behaviour was appalling, and i will go as far as to actively encourage others to avoid your business like the plague. "
" Despite AutoEurope's best efforts to ruin the experience, Hertz did assist us. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OSLO, NO - Reviewed by HANNAH - 21 August 2020
" Thank you Good amount of information and great price "
" Great customer service on pick up. The only issue was we were told there was damage to the passenger side, but not what it was. On reviewing the car, this did not match the description later given to me, and there was a small worry that I would be charged for this. Drop off was easy out of hours using the thekey drop, although I had to chase them for completion of outstanding balance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LEKNES, NO - Reviewed by PETRUS - 16 August 2020
" All easy, have used auto-europe every time I book a vehicle abroad. Will now not take the extra cover always, but take out personal cover to cover excess - cheaper. "
" A small airport with friendly staff. Car was about 100m away from airport, easy to get to. Drop-off was just a box. Took out extra insurance for waiver of fees when claim is made. All easy and good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by TOMASZ - 11 April 2020
" Good prices, easy comparison. Accurate information. Didn't have an accident so can't comment on how smooth they are with covers and payments. Based on my experience I'd definitely recommend "
" A long wait at the counter, but the car was great - clean, new, equipped for the area we were driving in (spiked tyres, etc.), very spacious and modern. No hidden charges or trickery, very happy with the rental. Even with the big, slow moving queue at the airport counter I'd definitely recommend Hertz "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by JOHN - 17 March 2020
" None of this is relevant. The car hire was cancelled because of the coronavirus. "
" None of this is relevant. The car hire was cancelled because of the coronavirus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BODOE, NO - Reviewed by SUBODH - 06 March 2020
" Excellent Experience with this service and will always use. "
" Excellent Experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by AITOR - 27 January 2020
" Pretty good "
" Good in general; slow for the deposit return "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OSLO, NO - Reviewed by JAMES - 27 January 2020
" Auto Europe obtained best car available. Easy and effective "
" Excellent friendly staff at Oslo. Good value upgrade also on 4x4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by STEPHEN - 22 January 2020
" Hertz lack any integrity & honesty in their approach - dropped car off - the member of staff agreed car was OK - told I would get an email with final confirmation then after returned home alleged "new damage " when the car had not been in any accidents- Hertz Oslo cannot be trusted - check car take photos yourself- don't sign agreement until you have done this "
" Hertz lack any integrity & honesty in their approach - dropped car off - the member of staff agreed car was OK - told I would get an email with final confirmation then after returned home alleged "new damage " when the car had not been in any accidents- Hertz Oslo cannot be trusted - check car take photos yourself- don't sign agreement until you have done this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TROMSOE, NO - Reviewed by DAVID - 07 January 2020
" easy to use and great value for money "
" the car was in great condition and very competitively priced would recommend using Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by PATRICK - 02 January 2020
" Usual simple and efficient process. "
" Collection and drop off at Oslo airport was incredibly quick and easy. Never been anywhere that comes close. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by ANDREW - 31 December 2019
" All good "
" All good. They were very busy when we dropped the car off - but friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TROMSOE, NO - Reviewed by FRANCISCO - 20 December 2019
" Smooth rental, as usual "
" Smooth process. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STAVANGER, NO - Reviewed by GABRIEL - 08 November 2019
" overall happy with the car and services, there was a big difference in price from 3 days to 4 days, about £30 which I didn`t appreciate but happy to have done it through Auto E. "
" all went smooth "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALESUND, NO - Reviewed by SPENCER - 25 September 2019
" Overall excellent. "
" No problems. Friendly and efficient staff. No hidden extra charges post return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by RAYMOND - 20 September 2019
" No Comment "
" There are too many additional service charges that are added to the invoice. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by ANDREEA - 31 July 2019
" Good experience and a good car. Exceed my expectation. "
" Disappointed in the drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TORP, NO - Reviewed by PETER - 11 July 2019
" I was told when I took the car back that I would hear as to what charges for going through the tolls in Norway. They said it will come through on my email within a couple of days and it has not come through.It is now 2 weeks.I am not happy about this, hence the score. "
" As below, plus nobody came out and showed us around the car so I had to go back in to find out where the hand brake was?? It was not a normal one as your foot works the hand brake which is in the far corner near the foot brake.I have never seen this before.He should have told me . "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
OSLO, NO - Reviewed by ANTHONY - 05 June 2019
" as above comments "
" Everything was excellent except for the one-way dropping off fee of 1800Kr which more than doubled the cost "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by NIGEL - 17 April 2019
" Fine "
" The car, a V90, was an upgrade and was nearly new so we were happy with it. However we were initially given an S90 which was unsuitable for 3 people and their skis. Luckily we were able to swap this for a V90. For four people a roof box would be necessary. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by TIMOTHY - 06 March 2019
" Excellent value and good service from Oslo Hertz "
" Excellent service from Oslo Herz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by THOMAS - 27 February 2019
" getting an upgrade at no extra cost may seem perfect, but the big XC90 was consuming considerable more fuel than the C4 aircross would have. So next time I'd prefer to get a similar car. On the other hand, getting a 4x4 was really essential, considering the weather. "
" getting an upgrade at no extra cost may seem perfect, but the big XC90 was consuming considerable more fuel than the C4 aircross would have. So next time I'd prefer to get a similar car. On the other hand, getting a 4x4 was really essential, considering the weather. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TROMSOE, NO - Reviewed by HUW - 23 February 2019
" Very efficient and an easy site to use. "
" Very friendly and efficient. An added bonus was an upgrade to the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by GAVIN - 06 February 2019
" As above "
" Long counter queue. Otherwise brilliant. Free upgrade Tromsø Airport is basic and icey so difficult to get to car with bags "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by AVIA - 12 January 2019
" . "
" Overall a good experience, however we tried to contact them to change the drop off time, the call centre's English language option wasn't English & the desk was closed so we had to drop off too early & spend 3 hours in the airport. Also the excess waiver didn't reduce it to zero which was concerning given the weather conditions (ice and snow). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OSLO, NO - Reviewed by NICOLE - 06 January 2019
" All good! Thank you "
" Very helpful, organised and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by TRISTINE - 03 January 2019
" Wouldn't hesitate to recommend "
" Quick and easy pick up and drop off .No extras offered - I already had excess insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by MARK - 30 December 2018
" . "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by ZOLTAN - 14 September 2018
" good web page good prices "
" quick and easy car pick up drop off with online check in. unlimited milages included good point and nice fleet as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALESUND, NO - Reviewed by TARIQ - 03 September 2018
" Good booking service, very efficient "
" Counter staff were fantastic, helpful and efficient and the car upgrade was amazing and a very good bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STAVANGER, NO - Reviewed by AGNIESZKA - 31 August 2018
" very efficient service of auto europe website, no problems with resignation from reservation or change in reservation, very fast refund "
" nice service, car similar to reserved, I recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TROMSOE, NO - Reviewed by LESLEY - 17 August 2018
" Expensive "
" Expensive but a good car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OSLO, NO - Reviewed by MICHAEL - 10 August 2018
" Always pleased to hire from a company which has no hidden extras, and no hidden "catches". "
" All aspects worked very well: prompt, courteous, efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STAVANGER, NO - Reviewed by MARK - 10 August 2018
" Auto Europe is my go-to provider. I rarely consider anyone else as you always have good rental companies pretty much everywhere I go (I can think of only one or two exceptions a few years ago). Value is good and the administration very professional, clear, timely. The refundable excess option is good although if that could be bought annually for regular renters like me it'd be great or if preferential rates for zero deductibles from the renters could be negotiated as an option that would be great. "
" A perfect rental overall. I only scored value 8 as rentals are extremely expensive in Norway generally - not to criticise Hertz as they were the cheapest/best value and their service was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by MAUREEN - 06 August 2018
" Great company "
" We arrived just before closing (Our Fault - Didn't realise that Sundays was early closing). The staff member was very understanding and could have turned us away. We REALLY appreciate him staying open as we would have been in real trouble otherwise. EXCELLENT service Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10