Auto Europe
- North America
- Central America
HERTZ SOUTH AFRICA CUSTOMER REVIEWS
- 8
- 8.1
- 8.6
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ SOUTH AFRICA Car Rental Reviews
Average Rating for Hertz :
CAPE TOWN, ZA - Reviewed by DAVID - 28 April 2020
" As always, first class service all round. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PIETER - 25 April 2020
" Overall great experience. I got the car (Toyota Corolla Quest) as booked. Hire price was very competitive. "
" Overall a great service from all their staff. One small issue was the car's wiper blades was a bit worn, but overwise car was in a good condition. I got the car (Toyota Corolla Quest) as booked. Hire price was very competitive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DAVID - 29 March 2020
" Nothing to add. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DURBAN, ZA - Reviewed by MICHAEL - 23 March 2020
" See above Item 3. "
" I am glad that the holding deposit was merely blocked and not actually removed from my card so that I did not suffer the cost of the difference between The buying and selling rates when the charge was refunded. Other companies such as First car rental which I have used a lot in the past actually deduct this deposit and take a while to refund it. I shall certainly recommend Hertz in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by NICHOLAS - 23 March 2020
" Very good. Will use again. "
" Fantastic. Got free upgrade to Fortuna SUV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTIAAN - 21 March 2020
" No comment, I was very happy with everything "
" No comment, I was very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GREGORY - 03 March 2020
" The car was alright but it was less that I expected "
" I did not get the car I had reserved - I was given a VW POLO "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by DAVID - 25 February 2020
" Same as Hertz comments "
" Friendly, efficient counter staff, however operational pressures appeared to delay delivery of the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by DAVID - 25 February 2020
" initially cost and ease of use was good. Recent booking i requested a change of time and it took 5 rebooks and still didn't get right. eventually changed to rental car.com who beat price and it took 3 mins. "
" deposit to big..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by FIONA - 25 February 2020
" No issues all was very smooth and as expected.The rental company didn't have the exact van we had booked which was disappointing however they very quickly found an alternative which was probably an upgrade. I would use this service again and have already recommended. "
" The rental company didn't have the exact van we had booked which was disappointing however they very quickly found an alternative which was probably an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by CHARLES - 23 February 2020
" Everything good - helpful and very pleasant staff, the VW Polo Sedan was just right for 4 people and luggage with surprisingly good legroom. Very good price. Friendly and efficient staff on return "
" Eveything excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by RODNEY - 21 February 2020
" Overall a good experience except for my Hertz report "
" Hired the car for 3 weeks. After 2 weeks I received a call from Hertz asking me to bring the car back as it was to be re-called by the dealer. I told them the only way they could have it back was if they brought out a replacement car, and being as I was about 6 hours away from them they said they would have to speak to their boss. I heard nothing more from them. If they New about the mileage on the car, then why did they issue to me when I had booked it for 3 weeks ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLES - 21 February 2020
" good clean car, well presented, enjoyable experience with no stress. "
" Everything was satisfactory, couldn't be improved, Good Price, efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PATRICIA - 20 February 2020
" I WAS VERY HAPPY WITH HERTZ, BUT ONLY VOTED 1 FOR EXPEDIENCY OF DROP-OFF. INFACT IT WAS VERY SPEEDY. BUT THE REASON I ONLY GIVE IT ONE WAS THAT THE PETROL INDICATOR WAS JUST BELOW FULL AND CERTAINLY ABOVE 3/4. YET WHEN I RECEIVED AN EMAIL FROM THEM THERE WAS A FUEL ADMIN FEE OF ZAR21.74 AND THEN A FUEL CHARGE OF ZAR416.30.....THIS SEEMS ABSOLUTELY OUTRAGEOUS, AS WHEN WE FILLED THE CAR WHEN THE TANK WAS AT NEARLY EMPTY IT WAS ALWAYS AROUND ZAR600. I REALLY FEEL CHEATED.....I KNOW NOT A HUGE AMOUNT OF MONEY, IT JUST FEELS WRONG. ALSO HAVE NOTICED AN EMAIL WITH TOLL CHARGES, WHICH SURPRISES ME AS WE PAID AT EACH TOLL WE WENT THROUGH. WE WERE NOT MADE AWARE WHEN WE PICKED UP THE CAR, THAT THERE WAS A 'TOLL CODER' OR WHATEVER THEY ARE CALLED, IN THE CAR. AM SURE THERE WASNT ONE, SO NOT SURE WHERE THESE CHARGES HAVE COME FROM?? I WOULD BE GRATEFUL IF SOMEONE COULD RESPONSE TO THE ABOVE QUERIES. REGARDS TRICIA "
" I WAS VERY HAPPY WITH HERTZ, BUT ONLY VOTED 1 FOR EXPEDIENCY OF DROP-OFF. INFACT IT WAS VERY SPEEDY. BUT THE REASON I ONLY GIVE IT ONE WAS THAT THE PETROL INDICATOR WAS JUST BELOW FULL AND CERTAINLY ABOVE 3/4. YET WHEN I RECEIVED AN EMAIL FROM THEM THERE WAS A FUEL ADMIN FEE OF ZAR21.74 AND THEN A FUEL CHARGE OF ZAR416.30.....THIS SEEMS ABSOLUTELY OUTRAGEOUS, AS WHEN WE FILLED THE CAR WHEN THE TANK WAS AT NEARLY EMPTY IT WAS ALWAYS AROUND ZAR600. I REALLY FEEL CHEATED.....I KNOW NOT A HUGE AMOUNT OF MONEY, IT JUST FEELS WRONG. ALSO HAVE NOTICED AN EMAIL WITH TOLL CHARGES, WHICH SURPRISES ME AS WE PAID AT EACH TOLL WE WENT THROUGH. WE WERE NOT MADE AWARE WHEN WE PICKED UP THE CAR, THAT THERE WAS A 'TOLL CODER' OR WHATEVER THEY ARE CALLED, IN THE CAR. AM SURE THERE WASN'T ONE, SO NOT SURE WHERE THESE CHARGES HAVE COME FROM?? I WOULD BE GRATEFUL IF SOMEONE COULD RESPONSE TO THE ABOVE QUERIES. REGARDS TRICIA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NICHOLAS - 18 February 2020
" Good to deal with and a good offer from AE "
" Well handled and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BARRY - 17 February 2020
" Fantastic service from start to finish - keep up the good work "
" The lady helping us on Friday afternoon in Johannesburg was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by TERENCE - 31 January 2020
" Excellent "
" Good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HENRY - 27 January 2020
" Car was a brand new Mercedes with only delivery mileage on. They fetched it from the parking bay and was ready for pick-up as soon as we left the counter. Very pleased. "
" Very pleased with the service. Quick and easy on pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by IAN - 27 January 2020
" Excellent VFM "
" Good service good car and good VFM "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HUGH - 23 January 2020
" Very easy to hire from and appreciated my business..! Thanks "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 14 January 2020
" Great experience "
" Great experience but car provided was very underpowered for its size. It would be good if engine size information was made more transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by KURT - 13 January 2020
" All fine other than that the insurance cover is not provided by Hertz and as a result you end up paying twice to avoid being exposed to a large excess and having to recoup that after the fact. Needs to be made clearer to the consumer that this is the case "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MLAHLWA MOSES - 12 January 2020
" Auto Europe has not bothered to contact me or refund me. "
" Very unprofessional, they sent thugs with guns and knives to take the car off me. They had no paperwork, nothing. I was just forced out of the car with 2 minors and when I tried to question them they pull guns and knives out. They public intervened and they started making false allegations about being assaulted when they were the ones with weapons. They claimed to have been sent by a Luther. Very disgraceful and unprofessional. Hertz has taken tones of money from my account ever since and I have not even been refunded the 24 days rental remaining on the lease. I have emailed them but they have chosen to ignore the emails. Use these scammers at your own risk ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DURBAN, ZA - Reviewed by TROY - 07 January 2020
" Fine "
" Got charged for petrol despite filling up at the airport petrol station 2 minutes before dropping the vehicle off! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by ELIZABETH - 06 January 2020
" Great "
" The counter staff and driveway staff were courteous and helpful. The car was in good working condition and I felt confident in driving distances. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by IAN - 06 January 2020
" Fantastic from start to finish. "
" Could not fault the service and my experience with Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by JUANEL - 30 December 2019
" I have used AutoEurope on many occasions without problems. They are one of my two favorites when booking car rentals. Unfortunately this one was marred by the bad experience with Hertz "
" They charged me GBP 37,50 ilo GBP 33,41. This is 12% more than the rate on AutoEurope's voucher. No explanation for that. They also charge a refuel admin fee without giving you the option to refuel and return the vehicle with a full tank. No mention of this when booking the vehicle. Very underhand. No honesty here. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHN - 29 December 2019
" Overall satisfied and would use again. "
" Only drawback was the amount of time it took to complete the collection process. Queues were long and slow moving, about 40 mins. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURBAN, ZA - Reviewed by PAUL - 29 December 2019
" No comments "
" I had a problem as my mum was diagnosed with cancer and I only got to know about this late I tried to change my pick up but your operative rudely put the phone down on me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORT ELIZABETH, ZA - Reviewed by ALISON - 25 December 2019
" My only complaint was that I was under the impression I would be given a Renault Clio or similar, I got a Polo Vivo, which I really did not enjoy, personal preference.? Just a bit disappointed with the vehicle. Other than that, I would recommend Hertz. "
" My flight was delayed by 5 hours, I was impressed that the staff at Hertz were waiting for me to collect the vehicle and were friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by JAMES - 15 December 2019
" See 3 above "
" Whole process was very efficient. No pressure or hard sell of excess insurance cover or other extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LINDA - 12 December 2019
" attitude of one of the staff a bit off. I refused a Corolla because it had lots of chips, dinks etc and was given a very undderpowered VW. Not best pleased with this car. "
" old car, very underpowered lots of dinks disappointing "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
JOHANNESBURG, ZA - Reviewed by CONNOR - 04 December 2019
" Auto Europe is great. I've never had a bad experience. The insurance you offer is great and always cheaper than getting it though the car hire company. Please cut all ties with gold car tho. This company is a scam with hidden charges everywhere "
" Everything was perfect accept the drop off process. It was very busy and they seemed understaffed and the drop off area was full. After waiting by my car for 10 minutes someone eventually came over. They didn't do a form there and then to say weather there were additional charges for any damages. This made me feel uneasy as I've used car rental companies in the past that charged me for things like fuel even tho the tank was full. So this left me feeling uneasy as I awaited the email "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by MERVIN - 01 December 2019
" Excellent "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIM - 29 November 2019
" I have used Auto Europe in various countries for more than 10 years for business and holidays. The only issue I have found is when I chose to rent from Gold Car. They were a real pain with regard to insurance in a threatening way! and so I normally choose Sicily by car (auto Europa) or the cheaper partner companies owned by hertz or avis. "
" Excellent staff at the reception, one of them showed us to the car and checked it over with us. The car was almost new, clean and full of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 09 November 2019
" See comments above. "
" Car had numerous scrapes and scratches which were not on the documentation provided. We had to find a Hertz employee to update the information. Not good! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DURBAN, ZA - Reviewed by ANDREW - 30 October 2019
" no comment "
" because we landed an early we were going to be charged a whole extra day which we thought was abit sharp. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DIANA - 29 October 2019
" Auto Europe delivers an excellent and very competitively priced service. "
" Excellent service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 26 October 2019
" As always auto-europe is easy to use and offers great deals and service "
" Somewhat slow and tedious check-in process "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 24 October 2019
" Auto Europe were good and there were no difficulties booking the Rav4. Hertz, like most hire companies, tried to give me a different vehicle but I am pleased I insisted on the RAV4 as it was comfortable, economical and had the required boot capacity. "
" I booked a Toyota RAV4 but was offered something different and not suitable. I was told that you offered a RAV4 or similar and that the engine size was similar hence it was acceptable. It did not however have the boot capacity we needed for five people and was lower to the road. I was then offered a Nissan X-Trail which I have driven before and have the same reservations. A RAV4 was then returned and though it was not 100% clean, I took it. I am glad I held out for the car I had booked as it did have the required boot space, was comfortable and economical. Drop off was fine but we have yet to receive a final invoice to reflect any tolls. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ROBERT - 21 October 2019
" Very satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ALEX - 18 October 2019
" Auto Europe has fantastic website where all options are clearly displayed. "
" Got the vehicle I booked (rather than "similar" as often happens). No queue and the car was brand new. Perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by WILLIAM - 15 October 2019
" Excellent service and car "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by PAUL - 10 October 2019
" Hertz has let the experience down. "
" First car offered had flat spare tyre. Second car was OK. Car was returned early in identical condition as received (checked by drop off staff) but I now have a deduction of nearly £50 (900+ZAR) which I have no idea about. this needs to be resolved as I will not be paying it. One way drop off fee was paid at collection point. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by NEHEMIAH - 04 October 2019
" Staff very friendly at collecting and dropping point. The car was I a very good condition. "
" I collected the car on the 06-09-19 till 01-10-19 at OR Thambo South Africa. On 07-09-19 somebody bumped on me while he was jumping a red traffic light(accident). The car was damaged and not drivable. Although I paid R32.000 deposit when I collected the vehicle, when I called the the Hertz car rental in OR thambo to provide a replacement vehicle. They told me I needed to pay another another R32.000 deposit before they release another vehicle. I find it to be very strange as that was a continuation of the initial contract. Had I not have that amount, I could have been stranded in the middle of nowhere in strange city. The lady I spoked to over the phone was very inpatient and rude. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DIANA - 28 September 2019
" Auto Europe has done me proud for many years. Hertz are usually excellent, just on this one occasion they slipped up. "
" There was a serious error on my final Invoice which charged me for a full tank of petrol on return of the vehicle which I had filled up 5 minutes before returning it !!! Satisfactorily resolved by email over a period of one week and the money refunded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BRIAN - 26 September 2019
" Good car no issues with it "
" Took a long time at the counter to process our collection papers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 23 September 2019
" The booking via Auto Europe and car collection process at the airport was without problem - it was the nature of the vehicle that was provided by Hertz that was disappointing and in my view proved to be not a "similar" vehicle and not one that Hertz list as being within their fleet or options listed on the Hertz web site "
" I hired what was advertised as a Toyota Rav 4 4x2 via Hertz South Africa from your web site. Toyota RAV 4 models in South Africa for a 4x2 list a 2.0 Ltr GX Auto - which is what i was expecting. The Hertz South Africa web site it lists the Renault Kadjar and Nissan Qashqai as being "or similar" so I accept that if a Rav 4 is not available then an alternative car can be provided by the hire company which is clear when booking. What I got was a 1.5 litre naturally aspirated Toyota Rush. Being from the UK I had not heard of a Rush and the Rush (which are made by Diahatsu and is a much cheaper car) but is is very similar in appearance to the Rav 4 and is a 4x2 vehicle. It was only on driving the car that I found it quite under powered. It is really a town car and not suitable for longer distance driving (no cruise control), its pick up on the motorway and faster roads is poor and it does not cope with steep gradients - we actually turned round and headed back on one of our trips as the vehicle could only crawl up one hill and the engine was getting really hot - and this was on a tarred public road where other older vehicles were passing us at speed. The lack of pick up on the motorway It does not really like to cruise much above 110 Km per hour and given the SA roads are often 120 Km per hour and many people drive much faster than this made driving the Rush on these roads far more stressful than it should have been. I have seen other car web sites that differentiate between a RAV 4 and a Rush - which I think is worth considering. You may wish to raise this with Hertz SA as they do not even advertise the Rush. It is likely I will be heading to SA again and looking at car hire and therefore wish to avoid the Toyota RAV4 / Rush issue and Hertz in the future. As you can tell - I was not impressed with my hire car this time around - however, I hope that this feedback is useful. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 22 September 2019
" Overhaul good service. Car was delivered in good condition "
" Staff at drop were unhelpful and sullen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by RAYMOND - 05 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NIGEL - 28 August 2019
" I can't blame Autoeurope for the issues but you need to address them as the other 3 cars we rented had similar experiences "
" The vehicle was hours late for Collection and for some reason on drop off I was charged 46 Rand for fuel which considering it was fuelled to the brim about 200 yards from the dropping point is astounding. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by STAINSLOUS - 22 August 2019
" Booking was easy and straightforward and so was payment process "
" I was charged for Super Waiver when I did not ask for it. Because I was in a hurry, I did not check all the detail very carefully. My mistake I suppose, But I should have been asked if I wanted SW. I had my own annual cover so did not need one from the counter. On dropping the car I had filled up the fule but they still charged me an estimated amount until I showed them fuel receipts from a nearby petrol station, then they refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
HERMANUS, ZA - Reviewed by BRIAN - 18 August 2019
" Always great service and very.professional "
" Got great service very friendly and prompt services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MKHONZENI INNOCENT - 15 August 2019
" Autoeurope is the best car hire company their rates are the best and their staff are second to none keep up the great rates and good work guys "
" Very friendly and efficient staff no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by PETER - 22 July 2019
" Apart from above OK. Staff at CPT were exceptional "
" On collection at George there were a number of body defects/scratches not noted so departure delayed whilst I got someone from office. Engine of car frequently rattled giving some concern "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DURBAN, ZA - Reviewed by SAMANTHA - 18 July 2019
" Was easy and convenient to book. Car hire CDW varies and autoeurope was one of the lower quotes. "
" Car had odd starting issues. Drop off...no one checked the car in my presence. Was fine as there were no issues but normally a drop off has a member of staff to check in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by ARLENE - 12 July 2019
" We always use Auto Europe and are always happy with the service and the price Thanks "
" We use you a lot for South Africa and this was the best experience so far, especially in terms of satisfaction with the car, it was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALMIRO - 08 July 2019
" Not too much to complain about "
" Way better than First Car Rental. Counter staff could be more efficient though "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NORMAN - 28 June 2019
" Superb service "
" Nice loving people . Good customer services "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 23 June 2019
" Make out reasonable priced but that's because do not provide adequate insurance and then sell at pickup for more than cost of the hire NEVER AGAIN and normally hire for weeks at a time more than twice a year and I will share my experience with anyone thinking of using your company "
" First and last time "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NELSPRUIT, ZA - Reviewed by ROSS - 23 June 2019
" ..Actually, it would be 10, but for the excessive cost of the excess insurance (and its 3rd party delegation and all the potential pitfalls there). For peace of mind, the idea of a no-excess deal is attractive, but not at the quoted price. "
" Every part of the hire was as good as you could hope. The staff especially were efficient and friendly at the start and end. I have another rental booked for October and I hope that it will be no different. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ANDREW - 21 June 2019
" love south africa will visit again "
" very good counter staff on pick up did not try and sell stuff not needed and we got the car we had booked ,prices could be better for longer hires ie 2 plus weeks and bigger choice could help for larger families this would bring more reccomendations. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by GRAHAM - 12 June 2019
" Very pleased - as detailed above. "
" This was the best car-hire experience I have had for some time. No heavy sales pitch for " extras ", easy collection and swift hassle-free drop-off. Very, very pleased with the transaction - and the car was excellent as well covering 2,500 kilometres with ease and comfort. I have not yet received the final invoice to see if any extra, unknown charges have been debited but, subject to that, a very, very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by BRENDAN - 10 June 2019
" Auto Europe good, Hertz should have been better "
" I noticed a flat tyre at pick up, the staff said it wasnt a puncture and because our children and luggage were already in the car, we had to follow them to a local garage for air. Took too long. Then had to go to a garage every day to put air into the tyre. It was a nuisance "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by SUSAN - 06 June 2019
" Low advertised deal price, but inaccurate info on amounts to be paid locally. "
" The car was not in very good condition, with lots of chips, dents and scrapes. The local charges applied for GPS were higher than advertised on your website, which made the deal not as good value for money as expected. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PIETERMARITZBURG, ZA - Reviewed by NOZUKO MDLELENI I - 12 May 2019
" Very good "
" Satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 09 May 2019
" Hertz certainly are not up to standard of other car hire companies when it comes to customer service and communication. "
" Currently receiving unexplained expenses from Hertz for which I am waiting for a responses. The requested car was not available and an alternative had to be accepted. I had to wait unnecessarily upon arrival, flight was early, to collect the car. Insufficient staff to deal with customers when the international flights arrived. Upon return it was also necessary to wait an unacceptably long time for service when returning the car due to lack of staff. Staff accepting return of vehicles not suitably qualified or trained to make decisions. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
JOHANNESBURG, ZA - Reviewed by DAWN - 03 May 2019
" Not Auto Europe's issue, but you should be aware of this practice. "
" We have been charged for damage to the windscreen which we were not responsible for. When we picked up the car we did not check under the wipers, on return the guy went and lifted up the wipers and noted the damage and did not look anywhere else on the car for other damage. I have no doubt they do this with every customer and make plenty of money from it. We have not received an invoice or any other contact from Hertz to inform us of this charge (only appeared on credit card statement) Needless to say we will never use Hertz ever again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DURBAN, ZA - Reviewed by ASHLEIGH - 26 April 2019
" It was easy "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by NGONILE NICO - 17 April 2019
" Auto Europe and Hertz efficiently arranged a rental for me instantly when my previous rental made a couple of months before could not meet my needs. Thank you. "
" The team did a good job of settling me into a car when my previous rental could not meet my needs, thank you and this even included arranging a cross border hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by STEVEN - 16 April 2019
" ... "
" The Toyota rush was very slow, not what we were expecting. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by ADRIAN - 15 April 2019
" 1 "
" queue at OR Tambo is always long "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by PAUL - 14 April 2019
" All went smoothly as I expected. All in all, excellent. "
" Very efficient, quality cars, professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 08 April 2019
" Always good prices and choice of providers "
" Am in dispute wit Hertz regarding a toll charge applied to my credit card - we were nowhere near the alleged toll road "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 07 April 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by ROSEMARY - 31 March 2019
" Always pleasure to book through you. "
" After my bad experiences with Hertz at OR Tambo airport, Jo'burg, it was such a pleasure to find the staff at George and Cape Town, where I dropped off the car so efficient. You must learn a lesson from them, Jo'burg! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by RUSSELL - 27 March 2019
" All good, apart from the 1 hour wait to collect the car "
" On pick up problems with the credit check , on phoning my bank in U.K. no body at Hertz and tried to take money from them , and I had to tell the agent to try again which he did and the card when throu the system "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
JOHANNESBURG, ZA - Reviewed by MARY - 25 March 2019
" Auto Euro hood but no support when things go wrong. "
" The car we hired was to be for game viewing and the one we had was completely unsuitable. Hertz had no other cars as per the one ordered so we had to hand car back and have significant expense to hire from a different company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by ROSEMARY - 22 March 2019
" I have used Auto Europe for several years and am very satisfied with the service I receive. "
" On arrival took over one and a half hours to get vehicle. Not the only one to have to wait. No cars available. General impression - chaos! Half-way through month's rental informed that car needed to be returned to the supplier! I was in Swaziland, so no, I couldn't 'bring it in to Jo'burg airport'! Car eventually collected from Nelspruit where I was staying by another Hertz branch. How could the Jo'burg office give me a car for a month, which was scheduled to be returned to a supplier in two weeks time. Was it not flagged for this? Gross inefficiency in my view. On my returning the second vehicle things were much mor efficient and I received an apology. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by KAJ - 19 March 2019
" Normal good value "
" Everything vent wery smut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTONY - 18 March 2019
" Auto Europe OK, hertz need to get their act together. "
" It took two and a half hours to get our car that had been booked 4 months in advance. Not the sort of service I expect from Hertz. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by AGNES - 18 March 2019
" Hertz were professional and pleasant to deal with "
" Easy and efficient service. No problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 18 March 2019
" Loved the Renault Sandero, hope we can have the same car when we come back next year. Very economical and comfortable. "
" Excellent pick up of the car, very friendly and helpful staff. The return was just as good. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by DAVID - 16 March 2019
" Excellent value "
" Very efficient and painless. At both ends pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 15 March 2019
" When I arrived at the Hetz desk at CT airport, the representative tried to fob me off with a VW Polo. I complained I had specifically requested a Toyota Corolla. So after some time he found me one which was not running especially well, but well enough . After 3-4 days I was contacted by Hertz CT who asked me by email if the car had been serviced and what the mileage was . I was amazed that they had let out a car which they had no idea whether it had been serviced and no record of the mileage. I was astonished and highly concerned about the safe running of the car. Then on return they had the gall to charge me for some unseen damage. I have used Hetz for years and have usually been satisfied . This one was an absolute shocker. I will take my complaint further.If the tyre was a problem they should have been specific in their invoicing , and if there was concern about the servicing of this vehicle then I would ask for the money they have taken without my consent paid back onto my card with immediate effect. "
" We returned the car I good shape in our view , no dents or scrapes.The Hertz rep said all good to go . I had porters carrying my and my wife's luggage luggage, so had walked away then heard the rep calling after m e. So I hurried back , as the porters walked on with my luggage , for him to say there appeared to be some light damage to one of the tyres.I couldn't see what he was talking about and was given the view that it was probably oK . Then he asked me to initial the form , I asked what for and he said simply to acknowledge that he had brought potential tyre damage to my attention . Under duress I signed , and went off to chase my luggage. I have now received a notice on their final invoice of R2,681.01 for "Damage". This I disgraceful behaviour to take from my credit card without any consultation, or even breakdown of what this damage refers to! I feel totally ripped of. this is a very bad feeling! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by KENNETH - 14 March 2019
" Efficient and hassle free "
" Friendly and helpful staff at pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN ERIC WILLIAM - 07 March 2019
" RUBBISH "
" I HAVE BEEN CONED AGAIN TO TAKE LOCAL INSURANCE IT IS ALL VERY WELL TO SAY IT IS IN THE CONTRACT BUT WHEN YOU HAVE HAD A LONG FLIGHT AND HAVE HAD TO WAIT AN HOUR AND THEN THEY DONT HAVE THE CAR YOU BOOKED AND PAID FOR AND THEN YOU FIND YOU HAVE PAID £780.84 for WHAT YOU THOUGHT WAS 3£20.86 - HOW WOULD YOU FEEL "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 05 March 2019
" My issue is probably only with Hertz and not Auto Europe. "
" At CPT airport the collection was a nightmare - Hertz said car not ready and it would be 20mins. I reminded them I wanted a Corolla Quest (as boot size is known to hold all our golf equipment); after 50mins they tried to fob us off with a Golf. After 75 mins they produced a Quest which I tried to drive around the car park to where our cases were - the brake pads were gauging out the brake discs; After 90mins we got a Quest that drove ok but LHS indicator was fast ticking (indicates a bulb gone). Drove 500km to George only to find not a bulb gone but the whole rear offside light cluster was inoperative and loose connection could not be found. Took car to Hertz George Airport - within 3mins Leroy Brown had swapped out the paperwork and given us a Corolla Quest unfortunately which was an auto (3 gears so very high revving). During the 55days we found rear n/s door did not work with central locking. Car returned to CPT with petrol tank totally filled 15km away and Hertz charged me R113. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by DANIEL - 04 March 2019
" Customer service made the process easy from the start to end "
" Great service, very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISOBEL - 03 March 2019
" excellent service "
" have rented from Hertz the last ten years and have always been happy with the service etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 03 March 2019
" Simply I leave friends to make their own decisions on such matters, then any bad experiences are not connected to me. "
" Our experience at Johannesburg was maybe above average but sadly the problems we had and continue to have with Hertz in Cape Town have clouded our view of Hertz overall. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by FRANCIS - 02 March 2019
" 10/10 ... well done. "
" It would be so easy to change the scores and nit-pick, but I have no cause for complaint against Hertz ... Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 02 March 2019
" Beware HERTZ Johannesburg is not hertz usa and a ripe off "
" tired to charge extra day, charge for fuel b when tank full "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORT ELIZABETH, ZA - Reviewed by CHARLES - 01 March 2019
" Always good, easy to follow website. "
" It was OK, Check in fairly quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by NICHOLAS - 01 March 2019
" WATCH OUT FOR THEIR TERRIBLE £1,500 DEPOSIT THEY TAKE OFF YOU. THEY OFFER A £100 DEPOSIT HOWEVER YOU HAVE TO PAY £20 A DAY TO GT THIS.. SUCH A CON "
" WATCH OUT FOR THEIR TERRIBLE £1,500 DEPOSIT THEY TAKE OFF YOU. THEY OFFER A £100 DEPOSIT HOWEVER YOU HAVE TO PAY £20 A DAY TO GT THIS.. SUCH A CON "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by IAN - 01 March 2019
" we had great service from friendly staff - didnt realise though we would be charged for using uk credit cardto pay "
" excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 28 February 2019
" No comments "
" We have been charged extra for fuel even though the car was full. The drop off person wanted to know precise garage we had used which i was unfamiliar with. Contract states car to be full which it was. We were charged this last year as well until challenged. This seems to be a scam. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by ANNE - 27 February 2019
" very easy to sort out the rental "
" easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 27 February 2019
" Always wonderful, would never go anywhere else! "
" Good experience on pick up, a 10 minute wait so not too bad. On drop off, they seemed too bust to want to come and check vehicle, had to chase a colleague and eventually lady came out to look at it - waited 10 mins outside in car park in baking sunshine! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 25 February 2019
" As above. "
" Absolutely dreadful. There was a queue of people waiting to pick up their cars even after the paparwork had been completed at the desk, and we had to wait for that as well. They ok so you are arriving, have the flight number and yet there were at least 4 groups whose booked cars were not available. We had to wait a further 40 minutes and the car was only 3/4 full of petrol. Didn't fancy another wait to get that noted so just had to take the hit. Don't bother with hertz they are rubbish. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by JAMES - 25 February 2019
" Great deal(s) from AutoEurope - easy to book, and a range of options of cars and suppliers given. "
" Everything went well up until I dropped the car off. I had fully comprehensive insurance, and as such wasn't worried about the condition of the car (although I had not done anything at all to damage the car). When I dropped the car off, the gentleman doing to 'check out', quizzed me about whether or not I had filled up the car. I told him that of course I had, and had drive about 8kms along a motorway to get to the airport. I even showed him my fuel receipt, which he took. I then returned back home, only to receive an invoice saying I'd been charged for fuel! I have called Hertz in Cape Town to find out what is happening, but have just been told I'll be emailed. Not holding my breath. Absolutely shocking from Hertz staff at drop off at Cape Town International. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by MICHAEL - 22 February 2019
" Couldn't have been simpler - easy pick up in Port Elizabeth, easy drop off in Cape Town "
" Couldn't have been simpler - easy pick up in Port Elizabeth, easy drop off in Cape Town "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GILLY - 22 February 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by JOHANN - 19 February 2019
" all efficient and easy "
" The booking experience was good but the counter staff at Jhb airport was the worst I have ever seen. Had me booked under the wrong reference, advised on the wrong car, the wrong bay for where the car was waiting and advised the wrong kind of fuel. Just utterly woeful! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by CHRISTOPHER - 19 February 2019
" Better than some but taking money from my card without explanation, however small, is not acceptable "
" Generally very good but no idea why £7 was taken from my holding deposit. There was no damage to the car and the fuel tank was full to the brim. No explanation was given, no invoice issued, it was just taken from my credit card. I would therefore be reluctant to use hertz again "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by KEITH - 18 February 2019
" Because we met friends who were staying over on 14th Feb I asked the local agent in Hermanus if we could extend our drop off time by a couple of hours so we could have a little more time showing them round. Response: yes but you will pay for an extra day! How to win friends. I have never found hire car companies to be customer friendly. "
" Agent in Hermanus not customer friendly. Asked if I could extend the drop of time by 2 hours and the response was ' yes but you will pay for an extra day' "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by GRAHAM - 14 February 2019
" All good. "
" A bit of a queue picking up the vehicle and disappointed no dedicated desk for presidents circle customers. However once served it was all very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GLYNNE - 14 February 2019
" Good value. "
" Hertz Staff were great. Price was cheap. The car was a Toyota Corolla, but a very basic version and well used - 37000km on the clock. Nowhere near as good as the Toyota Corolla I hired from Sixt in Florida last year. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORT ELIZABETH, ZA - Reviewed by BERNARD ARTHUR - 14 February 2019
" No problem with Auto Europe. All very effecient "
" Depends where you pick car up from. Some places good, some not so good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by CHARLES - 11 February 2019
" Always good and reliable "
" Toyota Corollo not available,Toyota Avanza supplied instead- very noisy and uncomfortable - quite disappointed! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 11 February 2019
" Already sent my comments attached to Johannesburg booking. Waste of time repeating them again as the same problems occur every time we visit SA. Nothing gets done to improve the experience "
" People queuing at pick up. People waiting outside some for over 4 hours as no cars available. Same at drop off. Only half the check in desks open at drop off and pickup. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEBORAH - 05 February 2019
" Easy and efficient "
" Very efficient service at Cape Town office. Nice vehicle and satnav fitted to the vehicle which was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 05 February 2019
" Good overall, can get some great deals with Auto Europe:) "
" 2nd best car hire company in Johannesburg, second only to Woodford Group. Ive hired from them all Avis, Bidvest, Thrifty etc "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by BERNARD ARTHUR - 04 February 2019
" No problem with Auto Europe "
" Slight problem as 2 days before my contract expired I received an e mail invoice for over 1300rands saying the car should have been returned to Johannesburg on the 30 th January. I telephoned Hertz, who promised to phone me back, and I am still waiting. When I returned the car the young man was very helpful nod said he would make sure. Erythema was sorted. I asked for confirmation but have heard nothing since. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by WILLIAM - 04 February 2019
" Hubcaps all stolen from vehicle. Little sympathy from Hertz to this situation "
" Not the best hire company "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by GRAEME - 03 February 2019
" Quick and easy booking service. "
" Great vehicle and slick process. No other comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 03 February 2019
" very impressed and efficient staff. "
" Very professional and pleasant great attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by PETER - 31 January 2019
" Always excellent. Use them a lot. Just wish the app was more user friendly. "
" My car was very badly damaged in a hit and run in Cape Town. I was very impressed with the service from Hertz. A new car delivered very quickly and no quibble. I just wish they could earn the art of immediately reassuring you that you are covered for the cost when they see the CDW cover from Auto Europe and if they do not get the 3rd party then you will be liable to "only" the excess". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANNE - 30 January 2019
" All good as above "
" All good, i asked for an automatic and got one. Nice and roomy, clean. Check out and check in straight forward and the check in attendant even drove us back up to the airport entrance saving us a hot walk. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MICHAEL - 29 January 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by TREVOR - 22 January 2019
" A very easy and efficient service "
" Very efficient and friendly An "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 21 January 2019
" Very good "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MINET - 16 January 2019
" I was impressed by the polite and courteous service. The car was brand new too which was nice. "
" Despite me dropping the car back in the wrong returns, they expediently & politely sorted it out for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by SHARON - 14 January 2019
" Good!! "
" I hired car for dates beginning 21/12/18 and drop off 10/01/19, due to Gatwick airport being shut ( beyond my control) my flight was delayed by 3 days and i was requested to pay for the days i did not use the car. I think it was very unfair, and was then given a car that could not climb a hill. It had an engine of a grass cutter. On Christmas day i then had to go to Hertz , but was told there was no car available.One was then delivered to me , which i was grateful for. However what about the days the car was parked in the parking lot and not used! but i had to pay for. I am a regular traveller, hope to have some feed back. I have scored you guys high as negative reviews will not be good for your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DARRAN - 06 January 2019
" Nice brand new car, but the collection queue/line was far too long, waiting 90 minutes is not acceptable after a 13 hour flight. "
" Collecting car took far too long, over 90 minutes in queue/line. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CHRISTOPHER - 05 January 2019
" Amazing service, highly recommend "
" Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by HENRY - 04 January 2019
" What was the £40.56 extra charge to my card on 20/12/18? "
" What was the £40.56 extra charge to my card? Thanks "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DURBAN, ZA - Reviewed by BRYAN - 04 January 2019
" Pick up and drop off was smooth. Car had a fair amount of minor damage, not all marked on the rental documents so these had to be added at pick up. "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by CATHERINE - 03 January 2019
" Totally satisfied. The vehicle was a dream to drive and I had no problems. I gave the car back in the same condition in which I had collected it, I.e full tank of petrol and completely clean, inside and out. "
" I had booked a manual car, but the car I was presented with was an automatic. The staff were excellent in changing this so that I took another car which was a manual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JOHN - 21 December 2018
" All good. "
" The whole experience was very good.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 21 December 2018
" Very posative "
" Check out and check in was hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXZANDRA - 20 December 2018
" Overall very happy "
" Very easy, fantastic value for money and excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by REGINALD - 14 December 2018
" Efficient booking process. Reasonable prices. "
" Over 45 minutes at reception to pick up vehicle. Their computers were down -had been for at least 4 hours. Poor standby system. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by AGNES - 12 December 2018
" Hassle free "
" All went smoothly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ADRIAN - 11 December 2018
" Overall the process isnt bad and I am happy with Hertz in Joburg "
" getting the car at the air port is always a slow process at Hertz The car washer bottle was empty "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CHRIS - 03 December 2018
" Happy customer! "
" Happy customer! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by DAVID - 30 November 2018
" The price offered was reasonable, as was the 'excess insurance' package. The booking procedure was straight forward. Just a pity about the practices of some rental companies! "
" Mostly the experience was good and was provided with a better car than expected. Though, not having driven a vehicle with 'autto stop/start" before, it have been good to be forewarned/explanation. The major disappointment was on returning the car, they later tried to charge me for fuel, when I had refilled it across the road! (They have since agreed to refund this.) This seems to be common practice at Durban airport as I have had another well known rental try it on before! Pity, as it spoils the ext! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ROBERT - 30 November 2018
" We had an Opel Grandland Automatic which we found good to drive and very comfortable and spacious. "
" The counter staff were very efficient both on collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by REGINALD - 29 November 2018
" Auto Europe were excellent in the booking process. A great pity booked vehicle was not available on arrival. would suggest auto Europe speaks to hertz Johannesburg about their performance "
" Long delay at reception. Booked vehicle not available. Asked to wait whilst alternative vehicle was delivered from different site. Reluctant to give upgrade "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NELSPRUIT, ZA - Reviewed by ANN - 28 November 2018
" Great experience !! "
" Upon arrival I was met by the efficient Mary who made the handover and inspection super quick so we could be on our way, the return was as efficient! Thank you to Mary!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JAMES - 28 November 2018
" I feel you should visit the company is that you present or at least present some of these hidden fees in a more obvious way "
" When I arrived they tried to take a very high deposit of over £800 Which would not be returned for three weeks. they offered me an alternative whereby they would charge me a small amount of money and four that small fee would reduce the deposit And return it on a much faster time frame Given I didn't have enough money in my account to cover the full deposit I was forced to pay a fee I feel this is very predatory behaviour as once you have just gone off a long flight and I'm tired and need a car you very rarely have little option other than to pay the fee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
JOHANNESBURG, ZA - Reviewed by NORMAN - 26 November 2018
" Customer attended was very good thanks for being there for me "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 24 November 2018
" Very good experience "
" Happy to deal with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by DANIEL - 22 November 2018
" Good experience with both Auto Europe and Hertz "
" Good hire company "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by COLIN - 21 November 2018
" No problem with auto Europe as agency, but wouldn't hire from Hertz again "
" We were charged for a missing aerial antenna - this wasn't on the car when we hired it - I didn't even know there should be one on the roof. Maybe it was never fitted as car was brand new. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by GARY - 21 November 2018
" Autoeurope are good but Hertz staff performance leaves a lot to be desired. "
" Car was good but counter staff are slow and don't really want to help. Long queues and numerous dissatisfied customers complaining at counter! Unfortunately its not much better at other car hire companies, first world business in a third world country, it will get better......in 20+ years "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by CARINA - 13 November 2018
" best experience ever with a car rental company "
" as above - very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MARISSA - 09 November 2018
" My experience with autoeurope has been great. I will be aware in the future if Hertz add additional packages without my knowledge. "
" I was charged extra for insurance cover, I was not aware of this and was not told at the counter. The money was charged to my credit card after the rental was returned. This was unfair as I booked through the atuoeurope website and selected a package that I wanted. I would like autoeurope to support my claim to refund my money please . "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by KIM - 08 November 2018
" Would use both AUTOEUROPE and HERTZ again. "
" Car hire desk easy to find and had a quick efficient check in. Car was in very good condition and nice to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERTO - 07 November 2018
" All good. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PENDERIS, LEON - 07 November 2018
" very good "
" hertz was overall ok, didn't have the car available that we ordered or a infant seat available in Namibia. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by ROBERT - 05 November 2018
" I would use Hertz again. Better by far than all the cheap offers that are made but work out to be more expensive. "
" Great. One of the easiest car hires I have every made. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ARNOLD - 03 November 2018
" Excellent as always "
" The counter staff were most unhelpful. Had to wait for 45 minutes whilst a queue of three (3) persons was cleared. Counter staff said that they were very busy! Gave me a Toyota Yaris auto (instead of the requested Corolla) which was aweful (underpowered therefore dangerous in Johannesburg traffic). They said that they could get me a Corolla from their depot. I could not wait any longer to get to my appointment. Hertz Johannesburg is terrible. In fairness, Hertz Cape Town is much better but not as good as Bidvest. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JONATHA - 03 November 2018
" Charged by auto europe and then again by hertz. Ripped off and contant only available from 9-1 when trying to get money back. Open 24 hours to take your money! "
" Charged twice for car hire. Car covered in dents and scratches. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
JOHANNESBURG, ZA - Reviewed by MARIA - 01 November 2018
" Booking was easy "
" The car was very scratched and have clearly had a few incidents, felt quite embarrassed as friends and family asked me if I were a bad driver and if I done it to the car. On collection after walking to fetch the car nobody at the station where it was parked were interested, they wanted to sit and chat to each other. Had to call them over twice to make sure all the scratches was recorded... asked them how to open the boot and was told use the key... later saw their was a leaver in the car. They were just not interested at all. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by STEVE - 28 October 2018
" Auto Europe I do not have any problems with but didn't really have to deal with them. The problem is Auto Europe put me through hertz so really they are the company I am dealing with so I would not straight away use them again "
" I tuned up at Johanesberg Airport South Africa and was given the key to a Toyota Corolla which I was pleased with size of the boot as i thought it would be small, this is my only positive for this experience. I was shown to the car which was in a very poorly lit parking space and told to check and confirm the marks on the car where all included on the paper work. The paper work and lines put on the paper showing damaged area where un readable and faint so I checked and found several marks and a rear bumper marked as hanging out . I could not find anyone to agree and sign the paper work, but after several visits to desk had someone sort of agree ,casually and sign paperwork. There where so many marks which I had to use my touch on my phone to see I hoped I had marked the extra ones down and left with the car. On returning the car I was shown to a very, very well lit area ,the lady immediately looked UNDERNEATH the rear bumper and said I had reversed into something and distorted the bumper and picked up that there was a small crack in the wheel hub cover. I had to disagree and had a real job convincing them after three people came and looked that the on hiring the reason the bumper was sticking out on the side was it had been hit before from behind causing this before I had rented it. I felt they went straight to the place on the car and where determined to claim this damage on me . After adimantly refusing there allegations they backed down and considering the poor condition of the car i wrongly presumed that they would not be so picky on return . I will not rent from hertz again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JOHANNESBURG, ZA - Reviewed by ABRAHAM - 26 October 2018
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WALTON - 25 October 2018
" Herz haven't returned my deposit. "
" Herz hasn't returned my substantial deposit 5 days after I returned the car. They promise to respond to my query within 14 working days. I have the final income and it says I have been refunded - why are they holding onto my money? In the meantime, I am worried about bank charges for bounces. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by GEORGE - 24 October 2018
" Very good over all "
" Collection and Drop Off handled quickly and effeciently. Car had a few marks not listed but sorted before I took the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by ALEXANDER - 24 October 2018
" good "
" hi there car hire and service fine thought i might get refund since brought car back 5 days early !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ROBERT - 21 October 2018
" Ordered car for cross border travel then received surcharge for cross border travel. "
" They demanded extra for cross border travel when I had already booked it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by ROBERT - 21 October 2018
" I've been happy with past experience but annoyed by the surcharge to take the vehicle to Swaziland. Can you claim this back? "
" I booked the car with you for travel to Swaziland but was told by Hertz that there will be a surcharge for crossing the border. The final settlement, including petrol was £157.17. I have not received a breakdown of the bill. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORT ELIZABETH, ZA - Reviewed by JOHN - 20 October 2018
" It worked. "
" The local staff were great. Only issue is I left a iPhone mount and tripod mount in the car and no one replied when we emailed Hertz. Phone number was answered by a call centre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 20 October 2018
" See above "
" As the replies indicate, very satisfied in all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 19 October 2018
" I've used AE 3 times over the last 2 weeks. Brilliant "
" Brand new car. Promptly ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 15 October 2018
" very good service "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSPRUIT, ZA - Reviewed by ADRIAN - 10 October 2018
" Good service "
" No fuss good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBIN - 09 October 2018
" See comment above. "
" Car had a faulty battery which caused concern and inconvenience. Hertz resolved immediately when contacted. I would be surprised if this was the first time this vehicle had failed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
JOHANNESBURG, ZA - Reviewed by THOMAS - 08 October 2018
" Good all round "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ABRAHAM - 07 October 2018
" Experienced no problems at all. Booking was edficiently completed "
" Very friendly service from all the staff. No hidden additional costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JOHANNESBURG, ZA - Reviewed by DERRICK - 06 October 2018
" Auto Europe proved to be very efficient in providing me with a car but Renter, Herz, had falsified the commencement mileage resulting in me having to pay an excess mileage charge "
" The commencement mileage of the car had been falsified and I only discovered this a few days later. The mileage had been lowered by several thousand kilometres resulting in me having to pay an excess mileage charge "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JOHANNESBURG, ZA - Reviewed by PAUL - 04 October 2018
" Very satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by LOUIS - 04 October 2018
" Was a very good price and easy experience. "
" Car was not ready. Had to wait over an hour for a car to be brought from their compound. In the end they gave me a different car to the one they told me about. A customer before me had to take a lower grade car to the one he paid for. My car had some damage on and the usb on the audio system did not work. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by RUSSELL - 04 October 2018
" Nothing to say "
" It took 90 minutes to get the car. It wasn't ready and we had to wait. When it arrived it wasn't in the group that we asked for and our disabled traveller couldn't get in to the high seats without a lot of assistance. We had to return the car after 2 days because it was unusable. That cost us another 2 hours. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by MATTHEW - 04 October 2018
" Smooth and easy process, car was good on fuel "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by PHATHIWE - 27 September 2018
" I loved it. I battled a bit with some functions because they were not explained. "
" I cannot complain about anything, except to say I do not understand the notion of two credit cards. I was told that next time I would not be allowed to rent a luxury vehicle with one credit card. Is a Hertz policy, or Auto Europe's? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MARTIN - 21 September 2018
" Waiting over 1 hour in a cue to collect the car . "
" Charge for valeting as other companies do not... massive cue to collect the car.i would not be using Hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JACQUES - 19 September 2018
" Price is good but car supplier not great. "
" Car was 40,000 km old. Had no Bluetooth for hands free. When renting via Busget even the smallest class has Bluetooth hands free. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARJORIE - 17 September 2018
" Overall, good "
" Power went out which caused a delay at pick up, but staff handled the difficulty graciously. STILL NO RECEIPT, perhaps my email address was misread? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by MATTHEW - 10 September 2018
" Good experience. "
" I'm was a very good experience. I would however like the staff exciting the car to be a little bit more open and transparent about what they are doing and particularly what you are signing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by ELIZE - 05 September 2018
" Smooth "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by STEPHEN - 13 August 2018
" Smooth and straightforward. "
" No problems - pretty straightforward process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JOHANNESBURG, ZA - Reviewed by STEPHEN - 02 August 2018
" I was charged for an extra day by Hertz who changed my original booking as on my voucher. Dreadful dreadful. I sent in a complaint and all the paperwork and the response was unacceptable. I would never recommend Auto Europe because their follow up service is unacceptable "
" I was charged for an extra day. Completely unacceptable. The agent took my money and then cheated me! This completely upset my holiday wxperience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by KIM - 28 July 2018
" very good "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HAMISH - 20 July 2018
" See all as written above in box 3. "
" All was ok, no real complaints, except that the car was extremely boring to drive. There was nothing inspiring at all about the design, it was very boring also. Road handling was very poor, and the visibility awareness around the car was extremely bad, which then gave me a sense of extreme uneasiness while driving. I was just very disappointed that Hertz had chosen this type of car as part of their rental fleet..... I simply do not know why they made this choice.... There are very many other better cars available from many manufacturers to choose to buy as part of their rental fleet which would have been much better to represent their image, and certainly given a much, much better driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by THOMAS - 18 July 2018
" Aircon packed in halfway through trip, called the nearest Hertz on our route and they swapped it without any fuss. Really impressed. Staff were very polite and helpful. Will use again "
" Aircon packed in halfway through trip, called the nearest Hertz on our route and they swapped it without any fuss. Really impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by BLESSING - 14 July 2018
" Fantastic "
" Good car n good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANSERIA, ZA - Reviewed by NICHOLAS - 12 July 2018
" An extra day charge for 30 mins late feels ridiculous "
" They charged a full extra day for arriving back 30 mins late (45 mins once they had finished drop off procedure "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by GAIL - 10 July 2018
" Upon arrival in Durban, Hertz did not have a suitable vehicle available for me. I had to make arrangements to be collected from the airport. A vehicle was delivered to where I was residing four hours later. Staff were apologetic and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST LONDON, ZA - Reviewed by MAY - 21 June 2018
" My only gripe is, that with 2 weeks to go on our contract, I rang to see if we could upgrade to a larger car. Auto Europe refused which wasn't sensible as they would be making money off us by allowing us to upgrade. I'm not sure how much I could recommend Auto Europe with their narrow outlook when faced with a sensible request. "
" All went well with this booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by JAMES - 22 May 2018
" So far it has been good. Will see after the claim for damages is submitted to You. "
" Car was returned and signed off with NO Damage, And 2 days later I received a bill for 10,287.44 Rand(900usd) for damages. Many emails, phone calls to Claims dept and return visits to the local branch office and No one can provide me with details regarding the charges or damage I was charged for! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GEORGE, ZA - Reviewed by JOHN - 28 April 2018
" All good "
" Seamless experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER ROY - 02 July 2015
" The experience in general was good but a couple of niggles - the windscreen washer bottle was empty and the staff can be a bit humourless - this was at reception when I picked up the car and when I handed it back "
JOHANNESBURG, ZA - Reviewed by ANTONY - 30 June 2015
" In Cape Town we were met by rep in the drop off area of car park,car was inspected and paperwork signed there.Quite unprofessional.Rep said there is no need to go to main desk (not even sure there was one for returning vehicles) "
DURBAN, ZA - Reviewed by ROD - 24 June 2015
" Always had good service "
" Also try to give substandard cars. Had previous problems with estimating petrol consumption. This time had the personnel at the desk to come and check the gauge was full. "
JOHANNESBURG, ZA - Reviewed by IAN - 21 June 2015
" very good service, quick and easy,very good standed of car. all paper work had been done just sighed and gone. "
DURBAN, ZA - Reviewed by CHRISTOPHER - 12 June 2015
CAPE TOWN, ZA - Reviewed by BENITA - 12 June 2015
" Thank you for the excellent and hassle free service that I experienced, from booking to drop off! "
" Thank you for the excellent and hassle free service that I experienced, from pickup to drop off. "
CAPE TOWN, ZA - Reviewed by STACEY - 01 June 2015
CAPE TOWN, ZA - Reviewed by ROGER - 31 May 2015
CAPE TOWN, ZA - Reviewed by ISABELLA - 27 May 2015
" Really enjoyed the service from Hertz "
" Really enjoyed the service from Hertz, they went out of their way to give me car in the class that is big enough to fit my painting "
GEORGE, ZA - Reviewed by ALAN - 26 May 2015
" The fuel tank was not filled up to full, when we drove off the needle immediately starting to drop. We were expected to return the car with a full tank and were told by Hertz that if we drove more than 10km after we last flled it up, they will have to refill it at a charge. Not very happy! "
PORT ELIZABETH, ZA - Reviewed by SORELLA - 20 May 2015
" Customers need to know in advance which debit cards are accepted - some are, some are not. I always recommend Auto Europe on Tripadvisor. "
" The Reverse of the Chevrolet Sonic we rented was extremely difficult to get into Gear. "
UMHLANGA, ZA - Reviewed by MARY ROSE - 20 May 2015
" Easy booking procedure although confirmation was slow "
" Excellent customer service, great staff, quick and easy check-in and clean, fresh vehicle "
DURBAN, ZA - Reviewed by ROBERT - 18 May 2015
CAPE TOWN, ZA - Reviewed by SARAH - 10 May 2015
DURBAN, ZA - Reviewed by ABU HASSAIN - 07 May 2015
CAPE TOWN, ZA - Reviewed by ANDREW - 23 April 2015
" Everything went without a hitch. Would definitely use you again. "
" Hertz assessed a deposit of 1650 ZAR. This they took off my credit card. With transaction charges and currency fluctuation, this zero value transaction cost me over £5. Not good. Apart from that, the actual car hire and process were fine. "
UMHLANGA, ZA - Reviewed by PAUL - 08 April 2015
" whilst your staff were very good,polite,helpful and very smart in appearance,i was somewhat annoyed that there was no water in the windscreen washer container.A situation arose that left me ,at night time with a dirty windscreen that i could not clear,so driving was rather dangerous.please make sure that these things are checked,it could have ended in a accident. "
" Very smart,helpful and friendly. "
CAPE TOWN, ZA - Reviewed by MALCOLM - 05 April 2015
" All very easy to use and a very good selection of companies "
" New equipment, good service and very competitive price "
CAPE TOWN, ZA - Reviewed by ROY - 02 April 2015
" Very pleased with hire in SA Not pleased with hire in Peterborough through Avis on 27/3/15 - Letter e-mailed to you "
" Hertz provided a good competent service "
CAPE TOWN, ZA - Reviewed by ANNETTE - 18 March 2015
" Booking over the internet was easy, efficient and good value. "
" I have used them for some years now and have always found them to be friendly and efficient with their services. "
CAPE TOWN, ZA - Reviewed by ANTHONY - 12 March 2015
" very helpful when we had to sort out our early return, not planned!! Hertz in s.africa misled us to believe we only had to drop car off and we would be automatically refunded, delay was not needed as we returned early because of ill health "
" not happy with delay of refund, had to keep chasing it "
CAPE TOWN, ZA - Reviewed by HUGH - 10 March 2015
" Used Auto Europe every time we go to South Africa and cannot think of a single complaint. Excellent service every time "
" Very satisfied with service from the young lady dealing with our booking. What a pity her supervisor, who wiped all our details from her computer so that we had to go through the transaction again couldn't even be bothered to apologise to us. He could definitely do with some training in customer service. "
CAPE TOWN, ZA - Reviewed by ROBERT - 07 March 2015
" The only suggestion I have is keep up the good work. I have booked auto Europe for a number of Years now "
GEORGE, ZA - Reviewed by PAUL - 03 March 2015
" No probs with booking, but I after talking to others wonder if I got the best deal, they seem to have paid less for bigger cars "
" Fuel guage did not move for 250 kms, phoned Hertz to ask their advice, they said this was normal for a Polo Surely not! Obviously I could have taken delivery of a car whose tank was not full and conversely I could have left it in the same condition, The problems of running out of fuel miles from anywhere are obvious "
CAPE TOWN, ZA - Reviewed by SANDRA - 28 February 2015
" Difficult to ascertain exact costs from the web site. Had to phone. "
" Gave us a good car, suitable for our disability needs "
CAPE TOWN, ZA - Reviewed by ALAN - 25 February 2015
" Very efficient service. "
" Friendly and efficient service. Rather chaotic in the returns area. Would have liked to have had a Chevy Cruz as shown in the advert rather than the Nissan Almera. "
JOHANNESBURG, ZA - Reviewed by ANTHONY - 24 February 2015
" Very efficient and competitive service provided through an excellent website "
" I am still waiting to hear from them about a chip in the windscreen as this did not occur during my travels but they have said that it is my responsibility. "
CAPE TOWN, ZA - Reviewed by PETER - 20 February 2015
" Faultless throughout. Perhaps a loyalty system would make me use you every time. "
" Really good. Very helpful and efficient on pick up and drop off. "
GEORGE, ZA - Reviewed by MALCOLM - 12 February 2015
" None "
" Quality of cars leaves a bit to be desired compared with competitors at George but Hertz are cheaper so you get what you pay for I guess "
DURBAN, ZA - Reviewed by DOROTHY - 01 February 2015
" Everything went very smoothly "
" Hertz in south Africa were very professional and courteous. They were also very swift in returning my deposit to my bank account. "
CAPE TOWN, ZA - Reviewed by LEON - 23 January 2015
" Always good service "
" Good company "
RICHARDS BAY, ZA - Reviewed by LESLIE - 18 January 2015
" Booking all easy and correct. Supplier and location not easy to find. Satisfied with service would use again "
" They offer pickup from cruise ships all focused on airport with long U signposted destination. "
CAPE TOWN, ZA - Reviewed by KENNETH - 17 January 2015
" I had to extend the original booking and that went very smoothly - cannot praise AutoEurope enough. Hertz made a charge of apparently nearly £30 for the return being two hours late which seems excessive compared to the original rental cost. "
" See comments above. "
PORT ELIZABETH, ZA - Reviewed by LESLIE - 11 January 2015
" Easy, clear online booking. Competitive pricing. Very easy and everything worked out really well. "
" Nice car, very friendly, helpful staff. Easy and quick collection and return. "
CAPE TOWN, ZA - Reviewed by ANDREW - 08 January 2015
" It would be nice to have some history with the amount of times I use Auto Europe. I have no awareness of the amount of times I have used the website. Perhaps a points scheme. I use it 6 - 10 times a year. "
" The vehicle did need a service and the brake light keep coming on. "
GEORGE, ZA - Reviewed by STEVEN - 03 January 2015
" Comms very good and all ran smoothly "
" Not very happy with the car provided as when booking the vehicle it mentioned Chev Cruse or similar. A VW Polo 1.4 in my opinion is certainly not similar to a Cruse that if far larger and has a 1.6 engine. "
GEORGE, ZA - Reviewed by MARGARET - 23 December 2014
" We usually take a mini or economy car as it is only used for local journeys when we stay In Knysna but this year took an economy. Surprised that no electric locking and manual windows "
" On arrival given car for 60 days which had done too many miles to last the whole time. Had to have a car delivered to us in Knysna which required us to make time for change over. As our house was located at Pezula some distance from petrol station we were unable to refill in time too. On returning car no one to check it over with us so just had to go to desk and hand over keys before checking in for our flight. Hopefully there will be no difficulty following this but did not have time before check in for our flight to complain about this "
JOHANNESBURG, ZA - Reviewed by PETER - 14 December 2014
" Auto-Europe once again came up trumps for my 22 day car hire in South Africa - many thanks! "
" Hertz looked after my wife and I extremely well, and a very big thank you to the despatch manager on the collection floor at JHB International Airport, who resolved the initial problem in our favour. You made a huge difference to our holiday - thank you!! "
PORT ELIZABETH, ZA - Reviewed by STEPHEN - 01 December 2014
" Had to change car during the week as tax had run out. Go get cross that deposit is taken and then when returned to account we lose out with the exchange rate. Staff at PE are always very helpful. "
DURBAN, ZA - Reviewed by MICHAEL - 24 November 2014
" Everything from excellent 'net booking to returning car at airport was absolutely fine. "
" Fine, and cheaper than I imagined. "
JOHANNESBURG, ZA - Reviewed by KEITH - 19 November 2014
" A smooth transaction with no problems "
" Smooth transaction, no problems, brand new vehicle "
CAPE TOWN, ZA - Reviewed by KEITH - 12 November 2014
" I have been using Auto Europe for many years and have only the highest praise of every aspect of their service. "
" For my last few trips to Cape Town my car has been supplied by Hertz. On every occasion the car has had damage that was not listed on the condition sheet. This necessitates having the sheet updated at the time of handover - an annoying waste of time. This time it was worse than usual. The condition sheet was 'clean', but in fact the car had numerous defects, including defects relating to poor workmanship in respect of a windscreen which had obviously just been replaced. One other point worth mentioning is that the vehicle supplied on this occasion did not have remote central locking with the usual additional feature of automatic locking once one starts driving. In high-crime SA this should be standard. "
CAPE TOWN, ZA - Reviewed by KARYN - 09 November 2014
" Car was good, price was good, I would come bsck again. "
" Ver sattisfied. "
CAPE TOWN, ZA - Reviewed by MARLENE - 04 November 2014
" Very satisfied and surprisingly a lot smoother and a bit cheeper than renting directly through the rental car company. So will definitely book here again through same rental company when I'm going back in a few months. "
" Was upgraded to a larger car and it was also brand new so cannot complain even if I try. Will rent from you again next time again as I have previously (provided the deposit is returned as they said it would be when I dropped off the car but I'm sure there will also not be any problems there). "
JOHANNESBURG, ZA - Reviewed by GRAHAM - 12 October 2014
" No problems and hard to make any suggestions for improvement. Will definately use Auto Europe again and recommend them to my friends and colleagues. "
" Hertz -- a no nonsense car hire firm that are hard to fault. I would use them again . "
JOHANNESBURG, ZA - Reviewed by JOHN - 07 October 2014
" Good prices, very happy with services offered "
" Satisfied, no complaints, car was ready, clean and had no problems "
CAPE TOWN, ZA - Reviewed by BARRY - 30 September 2014
" South Africa is a large country allowing you to cover a small area. If you were able to offer split destination hire but link it to one continuous hire, say10 days in C/town, then15 days in Durban, but treat it one hire of 25 days without penalty. "
" Very helpful on arrival. A member of staff went and fetched the car as it was a long walk away, a great help "
JOHANNESBURG, ZA - Reviewed by DIPUO - 10 September 2014
" Affordable +Great service all the way. I would very much recommend Auto Europe to my friends and family. I haven't had any bad experience so far. "
" The service is very efficient in Johannesburg, no fuss,no waiting and the staff are always professional and friendly. "
CAPE TOWN, ZA - Reviewed by DENISE - 03 September 2014
" Easy to book and the information about cover and type of car was clear. "
" Really good service on arrival and departure. "
CAPE TOWN, ZA - Reviewed by ANN - 01 September 2014
" Very easy process for car hire. Quick, convenient and simple "
" Very pleasant staff. No GPS organised despite request and confirmation of same but quickly sorted. Everything clearly explained and deposit was returned before I had left the airport on my return home!! "
CAPE TOWN, ZA - Reviewed by BRENDA - 30 August 2014
" excellent "
" excellent "
DURBAN, ZA - Reviewed by CATHERINE - 30 July 2014
" Good service "
" Great experience "
JOHANNESBURG, ZA - Reviewed by WELILE - 14 July 2014
" I always find good deals when booking using auto europe "
" second time using Hertz,good service "
DURBAN, ZA - Reviewed by DESMOND - 17 June 2014
" Very satisfied. Cannot think of how the service can be improved. "
" Very satisfied. Cannot think of how the service can be improved. "
CAPE TOWN, ZA - Reviewed by LOUISA - 25 May 2014
" I had excellent service from Hertz and the car they rented to me was perfect for my purposes. Thank you for your service and I will certainly always use Auto-Europe in the future "
" Excellent service. The car perfect for my purposes and the staff professional and extremely efficient. "
DURBAN, ZA - Reviewed by SHERYL - 01 May 2014
" Thank you all went well no problems at all! "
" Great service! "
GEORGE, ZA - Reviewed by ROSEMARY - 18 April 2014
" In the many years I have been hiring through you I have always been very satisfied with your service. "
" Very friendly and helpful, unlike Hertz Johannesburg. I shall be writing to you about them as you have not sent me a survey on my hire there, "
CAPE TOWN, ZA - Reviewed by JOHN - 09 April 2014
" excellant service will use you the next time we go to South Africa, hopefully next year "
" when we returned the car, the staff were extremely helpful,as no luggage buggy's were available,they drove us to the airport entrance and helped put our luggage on a trolley, wonderful service will hopefully be booking with you next year thanks to all in capetow "
CAPE TOWN, ZA - Reviewed by KEITH - 04 April 2014
" As always, a seamlessly efficient service at unbeatable rates. "
CAPE TOWN, ZA - Reviewed by SEBASTIAN - 27 March 2014
" Very good service, cheaper and easier than trawling through various different companies. "
" Fast efficient service. "
CAPE TOWN, ZA - Reviewed by ROGER - 26 March 2014
" Very efficient. Collected the car (Opel Corsa) without a hitch - only disappointment was the boot was small and would not hold all the luggage "
CAPE TOWN, ZA - Reviewed by PAWEL - 23 March 2014
" Great value for money! "
" I received a free upgrade so I'm very happy with Hertz. The agent at the desk was very nice "
JOHANNESBURG, ZA - Reviewed by BARRY - 22 March 2014
" The site, car hire charges and booking process are easy to use and good market value. The service from Portland is especially good. If only the Hertz crews in SA were that helpful, understanding and professional. "
" We prepaid. Hertz raised a second rental charge now in dispute. Left JNB we stopped on the highway to check tyres and wheels as there was noise. Found nothing. Days later we saw the o/s front steel rim had been badly bent out of shape, risking a blow-out. The wheel cover was unmarked, covering the fault. The damage could have been fatal. Both front tyres were worn to the legal limit; the rears were low and in the 2nd of a 5 week hire! The passenger air vent was broken preventing it from being adjusted away from the face making refrig use uncomfortable. We changed the car at CPT. The change-over crews acknowledged the issues but weren't particularly concerned with the wheel or other problems. Surprising for Hertz. Is this a franchise? "
CAPE TOWN, ZA - Reviewed by ALAN - 13 March 2014
" Easy to order vehicle. "
" Vehicle not the one ordered but well specked and easy to drive with good pulling power "
CAPE TOWN, ZA - Reviewed by CLIVE - 11 March 2014
" I believe that you should give a discount to Airline Staff as you did when I first started using you many years ago. It should also be available on your web site. "
" Very happy with them I would like to highlight their agent Nicholas who was very helpful. "
JOHANNESBURG, ZA - Reviewed by JONATHAN - 09 March 2014
" I had to amend my booking several times and they never minded at all. They treated me with respect and were very helpful. "
" They gave us an alternative car that suited our requirements better. "
UMHLANGA, ZA - Reviewed by LESLIE - 05 March 2014
" Easy to talk to agent to ensure car type and classification with extras. "
" When I arrived for the car hire pick up it wasn't ready as it had been accident damaged. Fortunately, we got an upgrade after and hour wait that was good and a very clean car opposed to the car originally proposed! On returning the car to the airport there was no fuel station so we had to leave it back with 1/4 tank and have to be charged for the filling although the check in said that they only charge pump fuel cost because of that. "
CAPE TOWN, ZA - Reviewed by DONALD - 22 February 2014
" Great price and service "
" Professional service "
DURBAN, ZA - Reviewed by DAVID - 10 February 2014
" Good service and good price. Very happy. "
" Very happy with car and service but we returned the car 3/4 full and got charged for an empty tank. In correspondence with your reservations dept for a refund "
CAPE TOWN, ZA - Reviewed by GORDON - 09 February 2014
" Website easy to follow for booking & additional insurance offered. "
" First class service on both pick up & return of the car. Very well signposted at airport for vehicle returns. "
CAPE TOWN, ZA - Reviewed by ASHLEY - 06 February 2014
" Easy to book online and offer great value for money. "
" Good service and pick up. Just what you need after a 12 hour flight and the start of your holiday. "
CAPE TOWN, ZA - Reviewed by BRICE - 30 January 2014
" I did the booking using the iPhone ap. the interface could be improved to offer a better experience : - selecting the country is long, - no comparison too available & each time all the data has to be re-entered "
" Hertz Cape Town is reliable, serious and they charge petrol at pump price in case you had not had the time to fill the car up. "
PIETERMARITZBURG, ZA - Reviewed by GRANT - 25 January 2014
" I would suggest that the tyre iron for jacking up a car in case of a puncture was easier to use for a woman .I being a man really battled and there was nothing to use to lever off the hubcap. A woman would not have managed at all. Otherwise the whole experience was great and I'd use you again anytime. I would have preffered to have had the same type of car on both occasions though. "
" I would suggest that the tyre iron for jacking up a car in case of a puncture was easier to use for a woman. I being a man really battled and there was nothing to use to lever off the hubcap. A woman would not have managed at all. Otherwise the whole experience was great and I'd use you again anytime, I would have preffered to have had the same type of car on both occasions though. "
CAPE TOWN, ZA - Reviewed by DAVID - 25 January 2014
" great costumer service and brilliant price! "
" Very efficient and the hire car was very new. "
JOHANNESBURG, ZA - Reviewed by DIPUO - 23 January 2014
" Great service, friendly & helpful staff. "
" Great, it's always nice to see friendly faces at home. Wonderful service indeed "
PORT ELIZABETH, ZA - Reviewed by GORDON - 03 January 2014
" Easy booking process and great value. Thanks very much "
" No queues and friendly customer services "
CAPE TOWN, ZA - Reviewed by HOWARD - 29 December 2013
" Very good service, pricing is right and I will certainly be back next time "
" Very helpful good PR "
CAPE TOWN, ZA - Reviewed by JAMES - 26 December 2013
" It was very easy to book and very efficient service "
" Excellent service on arrival and we were dealt with very efficiently and quickly. Thank you "
CAPE TOWN, ZA - Reviewed by THABISO - 07 December 2013
" Competitive rates "
" A bit of a problem readjusting bookings on the telephone but service at the point made up for that "
DURBAN, ZA - Reviewed by RICHARD - 06 December 2013
" Cheap and reliable car hire. "
" Had good past service and satisfaction with them. "
CAPE TOWN, ZA - Reviewed by STEPHEN - 30 November 2013
" very satisfied "
" as good as ever "
JOHANNESBURG, ZA - Reviewed by ROBERT - 25 November 2013
" Very good deal and excellent service "
" Very helpful and good vehicle "
CAPE TOWN, ZA - Reviewed by PETER - 17 November 2013
" Loop Street not the best option for pick-up. Home delivery would be good. Hertz certainly prefer airport drop off which was useful. "
" South Africa is useless for road maps and Cape Town is a nightmare that needs good maps. Could Hertz help to bridge the gap? "
JOHANNESBURG, ZA - Reviewed by GARRY - 10 November 2013
" Issue-free service. No complaints. "
" Issue-free service. No complaints. Had an almost-new car waiting for us, can't get better than that. "
CAPE TOWN, ZA - Reviewed by NEIL - 06 November 2013
" Brilliant brand new car with fab service from Hertz. "
" Very good very friendly and I would certainly use them again "
CAPE TOWN, ZA - Reviewed by PETER - 30 October 2013
" Chevrolet comfortable but underpowered "
" collecting car was rather slow but otherwise experience good. Car clean and condition very good. "
JOHANNESBURG, ZA - Reviewed by KARELINE - 26 October 2013
" Cheap and good cars. Value for money "
DURBAN, ZA - Reviewed by JANICE - 23 October 2013
" easily booked via the internet. "
" very helpful friendly staff, would not hesitate to use them again. Quick to get access to the vehicle and trouble free when returning. "
CAPE TOWN, ZA - Reviewed by DANIELA - 22 October 2013
" Great service. The best price I have found on the market. "
" Great service. "
CAPE TOWN, ZA - Reviewed by PAUL - 21 October 2013
" All satisfactory with no problems and good rate "
" Good no problems. On last day of hire we had a puncture due to nail in tyre in main tread - no other damage to tyre. On return filled form report -hope no charge for this but they could not confirm this at the time. "
JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 May 2013
" Best Value and good service "
" Good value Good service Would be good to be upgraded considering I recently rented for three months through AE and Hertz "
JOHANNESBURG, ZA - Reviewed by WILLIAM - 02 May 2013
" Best Value and good service "
" Good value Good service Would be good to be upgraded considering I recently rented for three months through AE and Hertz "
CAPE TOWN, ZA - Reviewed by ED - 17 March 2013
" very nice and new and shiny Toyota Aygo. Completely different from what i got from Hertz Port Elizabeth after this car. "
" the service and the car were very good and pleasant "
CAPE TOWN, ZA - Reviewed by DONNA - 12 March 2013
" Happy with service and process, also good price. "
" Quick efficient service with no problems "
NELSPRUIT, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
PORT ELIZABETH, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
CAPE TOWN, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
CAPE TOWN, ZA - Reviewed by JULIA - 19 January 2013
" I was very satisfied with the service I recevied I will not hesitate to book through auto europe again "
" Hertz were excellent and even allowed me to return the car 2hrs late with prior request. This really helped me! "
DURBAN, ZA - Reviewed by CHRISTINA - 16 January 2013
" very efficient - I booked 3 different cars with them and all went well. One slight quibble - the last voucher didn't have the name of the rental co on it, which could've been a problem! "