Auto Europe
- North America
- Central America
HERTZ SWEDEN CUSTOMER REVIEWS
- 7.9
- 8.3
- 8.6
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ SWEDEN Car Rental Reviews
Average Rating for Hertz :
STOCKHOLM, SE - Reviewed by MARTYN - 10 September 2025
" I will be using them again. "
" Very happy with the service provided by Hertz, can't recommend highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MARIA - 18 August 2025
" Easy, efficient "
" Great, quick service. Easy to find pick up office. Pick up and drop off super easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DUNCAN - 14 July 2025
" Has always been ok, but with this booking I was bombarded with phishing attacks to try and get me to pay a new fee to secure the booking, then was told the booking was cancelled, which makes me a bit concerned about your security. "
" All fine, just a pain having to get a bus to pick up the car when it was supposed to be at terminal, but got a nice upgrade and was a fair fee. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUND, SE - Reviewed by RICHARD - 11 July 2025
" Everything was good.excellent. "
" Excellent all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JOANNA - 15 June 2025
" I travel a lot and always hire a car, and Hertz / Auto Europe is the best car hire company I've used. Never had any issues, or problems with them, the transactions are always smooth and easy. "
" I travel a lot and always hire a car, and Hertz is the best car hire company I've used. Never had any issues, or problems with them, the transactions are always smooth and easy. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VISBY, SE - Reviewed by JOHAN C - 30 May 2025
" Please reply to my email regarding the overcharging. "
" I have been overcharged and need a reply to my email. Until then I cannot reply to your survey. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GOTHENBURG, SE - Reviewed by CHRISTOPHER - 21 October 2024
" Very easy to book using website "
" I would have preferred the car was inspected on my return and the pending charge on my credit card cancelled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JONATHAN - 26 September 2024
" Overs excellent experience "
" Excellent process, really smooth and efficient and a really excellent vehicle too. Very clear instructions and pricing structure too so no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ANNA CHRISTINA - 17 June 2024
" Auto Europe secured us the car we wanted at the best price we could find on the Internet. The process with the car provider, Hertz, was seamless and we got exactly what we wanted. We use rental cars several times each year and the first place we search for a car is Auto Europe. "
" They were great, efficient and knowledgeable staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by EVA - 26 May 2024
" Please ensure that fully electric vehicles are boldly displayed on your site to avoid accidental hires. Great site and service otherwise. "
" Accidentally booked an electric vehicle. This was a serious mistake by us as charging stations were hard to find and most required smartphone apps to run them. We avoid using smartphones for several reasons and were therefore excluded from many charging points. Some are programmed to accept card payment which is how we survived (with difficulty). We were annoyed to be charged a 'refuelling fee' by Hertz since charging just prior to a return is almost impossible. Also, the car was not fully charged when we began the hire. The staff at Hertz were very helpful at the outset: attempting to find us an alternative vehicle so no complaints there. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JOHN - 23 November 2023
" Very good "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MATTHEW - 25 October 2023
" The electric charge went down really fast, so a bit stressful constantly looking for charging points which we could use as some of them had to be verified through sms which wouldn't work not having Swedish phone operator "
" Friendly members of staff, all went easy, hiring us full electric car we would appreciate some sort of note about how to charge it "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
STOCKHOLM, SE - Reviewed by DAVID - 11 October 2023
" All very efficient. Pleased that we were not charged for restoring the car's charge from 75% to 100%. "
" All very efficient. Pleased that we were not charged for restoring the car's charge from 75% to 100%. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by BASIR - 06 October 2023
" As above "
" I have got a damaged car ( scratch passenger side) and I have evidence as well and they write as well in there email that it's scratch passenger side of the car. But when I left it back I have got an email that it's new damaged and scratch in the same area which is not true. I have sent the images and an email but I didn't get answer as so far. I don't know if the auto europe can help me with this issue. Regards Basir 00447443382117 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by KRISTINA - 10 September 2023
" I was directed to the wrong location to collect the car and no one was available on any of the telephone numbers supplied. "
" Once I found (with great difficulty) a hertz operative, he sorted everything for me very efficiently and helpfully. I got no help from the Agent AutoEurope. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by ADAM - 23 August 2023
" Website was good and booking good. "
" Very happy with the pre-check-in online so that the car was ready and I could get the keys right away when I arrived. Also appreciated the quick drop off. What would make it even better is to provide free car seats for families traveling, and therefore wouldn't have to bring them every time on the plane. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by KAARE - 10 August 2023
" Yes "
" yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by CONSTANTINOS - 01 August 2023
" I was downgraded. I reported it to Auto Europe but have not heard back yet "
" I was downgraded... I booked and paid for a Volvo XC90 but was given an XC60. Hertz said they did not have an XC90 available. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by ASHLEY - 12 April 2023
" Auto Europe are my go to for vehicle hire abroad, which is up to six times each year. Hopefully you'll be following up on my issues with Hertz Gothenburg. "
" The minibus had a wheelchair ramp in the boot making it very difficult to load the luggage initially and made life very difficult throughout the hire period. The lady at check in has offered to give a good will discount, but yet to see this on my credit card?? "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALMO, SE - Reviewed by RICHARD - 26 December 2022
" Excellent. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CHRISTIAN - 02 November 2022
" All well "
" Excellent service overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LULEA, SE - Reviewed by WENDY - 05 July 2022
" We liked the experience with one exception. On our way back to drop-pff the car the seat back suddenly went forward and stayed stuck. Something electrical must have happened with the seat adjustment lever. We understand this can happen. We dropped-off the car before hours and left a note with the key. I asked for an email or call to be sure we would not be charged. Nobody got in contact with me. I was disappointed about that. However, I was not charged so at least that part was fair. Otherwise it was a good experience. "
" Everything went well to pick-up the car. The counter staff were very nice and made it easy. The car was great - we were given an upgrade for free which was a bonus. It was clean but there could have been a little more attention to details. Everything went smoothly until the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OREBRO, SE - Reviewed by ALISON - 21 June 2022
" Nobody took responsibility for the car not being at the airport.... Hertz blamed auto Europe and vice versa ultimately we booked through auto Europe so you should have the overall responsibility I'm hoping moving forward this will prompt you to sort it out for future car rental customers. "
" We booked our car for pickup at Orebro airport and ended up having to get a taxi to Hertz in Orebro 7 miles away.... Why ? this needs to be addressed for future customers. I sent and received emails confirming the car would be at the airport when clearly both Hertz and auto Europe knew it wouldn't be ? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by DAVID - 13 May 2022
" OK nothing special "
" OK but the car was badly scratched when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by KAJ - 27 April 2022
" Auto Europe have better price than Hertz "
" As a Gold member I anticipate a better service "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
UPPSALA, SE - Reviewed by MARTIN - 24 April 2022
" I think you should give Hertz a rocket. "
" The pickup was a nightmare. Because it was a public holiday I had to use the Self-service machine. It was behind a door which a notice said would open on scanning a credit card. It didn't work for any of mine (British). Fortunately another customer came to pick up and his Swedish card worked at about the fourth attempt and we got into the lobby. He went first with the machine but right at the end the payment terminal didn't work so he rang the out of hours number on the machine to pay, and said I would have to do the same. I went through a difficult rigmarole on the machine, gave up and rang the number. The lady at the other end said I would have to check in online. She started to guide me through this, but it was not easy as I was using the same phone as I was calling her. She was impatient with me. My British Driving licence number was not in the right format for the dialogue, so I was told to enter ten zeroes. Eventually I rang off and managed to check in through my phone without further guidance. I could not then pay through the terminal, so I had to call her again and pay over the phone. She gave me an express code which allowed the keys to be released. The car was covered in dirt, which I left on for the next customer. Its operating manual was only in Swedish, and I only discovered how to set cruise control two days into the hire. It was pleasant to drive, although we never achieved complete control of the navigation display, which was often half obscured by radio information which we didn't want (we didn't use the radio at all). We didn't use the plug-in facility at all. The return went more smoothly as the desk was manned. However, three days later I am still waiting for my 2000SEK deposit to be returned. N.B. We so nearly didn't have that part of our holiday plan. It was quite distressing. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GOTHENBURG, SE - Reviewed by STEPHEN - 21 March 2022
" Everything was remarkably easy. Thanks to all of you who were involved. "
" I left my sunglasses in the car. They have alerted me to that, and followed up directly which is above and beyond. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARTIN - 04 March 2022
" Good experience overall, simple easy uncomplicated. Could have been somewhat cheaper. "
" Good experience overall. Some quibbles over access to underground base for pickup and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by KAJ - 02 January 2022
" Hertz have no person at Arlanda's and only use auto box for key release I will not use Hertz anymore "
" Hertz can't read my Driving license, must use my wife's and agreement in hers name I am a Herts gold member but still I must pay som extra driver ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by COLIN - 19 December 2021
" Auto Europe have always been good and a decent price. The hertz guy did try to get me to upgrade my insurance despite me explaining that I had already paid for extra cover with yourselves "
" Firstly I want to say that I used Hertz many times without problems. This time I was given an Opel Grandland Hybrid after booking a Volvo diesel ( or similar) I noticed a warning light which I discovered was tyre pressure issue asking me to reinitialise- no idea how so I tried to find out with the manual but it was only in Swedish. I therefore decided to drive on at a slower pace. Due to this I was stopped by the police who quizzed me as to why I was in Sweden/ where I was going etc. They then breathalised me - my first time ever. I had not been drinking obviously so all ok but a nasty experience all the same caused by my slower driving due to the tyre pressure warning. In my return journey I needed to fill up the fuel - I could not work out how to open the fuel flap. Most embarrassing in the fuel station. I tried YouTube and the Swedish manual. Eventually a kindly local saufcas it's hybrid the tank needed to depressurise before it would open. I eventually discovered a button in the car for this.it almost made me late fir my flight and was very stressful. When I dropped the car off I explained the breathalyser experience and was pretty much met with and oh ok response. Hopefully my next experience is better than this one "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GOTHENBURG, SE - Reviewed by STEPHEN - 07 September 2021
" That was an incredibly good car hire experience "
" Easy and convenient to pick up. Great car, and easy involcing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by RICHARD - 06 March 2021
" everything good "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by RICHARD - 03 February 2021
" All Good "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by COLIN - 14 December 2020
" I have always found Auto Europe excellent with very good rates "
" Overall very good experience, I have used Hertz Landvetter many times without problems. My only concern is that some of the cars have over 40000 miles now and are showing signs of wear. That is not much of a problem other than I am concerned that I could be charged for previous damage if it has not been noticed previously. This has not happend so far with me however but it is also a worry. I always take photos and video of the car before I leave as I was once shafted by a different car hire company some years ago "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by GEOFFREY - 10 November 2020
" Couldn't get through to autoeurope for their help. "
" I'd go as far as to say don't use Hertz at all. After arriving late at night to find a key kiosk that didn't work with a queue round the block in the freezing cold with my 4 year old little girl was a bad start. To then be given a dirty, stained seats basic xc60 was added insult to injury. I don't want to break anyone me heart in Sweden but Volvo doesn't really have premium cars , however maybe, just maybe the V90 could pass for low premium which is what I was told I'd be driving. Instead, after paying a significant amount of money for the most basic car without leather seats as one example and having to put up with stained interior and fairly high mileage car given there was no one there to talk I had to take the car. After calling them the next day to try and have it exchanged they insisted I couldn't do it anywhere other than Stockholm. Two hour drive away. I know that isn't true but given the circumstances we had to keep the car to not interrupt our break. They have now charged my card randomly £4.50 when it was given back with a full tank of fuel. I filled it up 2 kilometres from the airport. If I'd have paid for a shit car then I wouldn't complain but I didn't. I paid for premium and got shit. Simple. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GOTHENBURG, SE - Reviewed by GRAHAM - 14 October 2020
" It was really unfortunate "
" I have written to Hertz Customer Services with all the details of my unfortunate experience "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by GEMMA - 10 September 2020
" I will never use Auto Europe again. "
" I will never use Auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KATRINEHOLM, SE - Reviewed by MIMMI - 09 September 2020
" I am very happy with the support I have so far gotten from Auto Europe in my claim towards the disputed invoice from Hertz, and will continue to use you, but I will not pick Hertz again. Also it was very easy to add extra insurance with you, and your customer support was great. "
" Hi, I am not happy with Hertz in Katrineholm at all. First, it is difficult to find as there is no sign which door to enter. Secondly the counter staff did not print any contract even though I clearly stated I do not have a smart phone for use, and only offered to send it as an email. We had to ask were to drop the keys off as we would return the vehicle on a Sunday, and this was not clear were as well. I then went to the car, and as I did not have a contract and she had not told what scratches or issues had already been reported, I had to walk back and ask as I did find several issues. Some of them had not been reported, and all she said was that she had added it to the file. I did not get proof of this, and I therefore felt I had to take photos of the vehicle in case of later disputes. I returned the car one day early, but as Hertz were closed I dropped the key in the allocated place. However, I have since gotten a bill for one extra day. IT IS NOT MY FAULT they are closed during weekends. I have disputed this invoice. Due to the poor customer service, and the extra costs they have put on the bill, makes me not going to use Hertz in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by COLIN - 09 September 2020
" All in all a good price and nice car, Slightly traumatic pick up though "
" All went ok but I was surprised to find that the office was closed when I arrived - They are working reduced hours which I understand but I maybe should have been made aware of this. I have never used to auto pick up before and at first it would not accept my reference number. This was quite stressful until I realised the Auto Europe ref number was different to Hertz. I worked it out in the end but some local Swedes found my chice language quite humerous I think. The car was perfect although after a previous bad care hire experience many years ago I always take photos of the condition before I leave. Once of the wheels was scraped which is fine as I photographed it but i am always expecting a bill for damage not done by me which has happened before (admittedly in Greece) Drop off was ok, I again took photos of the car and dropped the key in a drop off box at the office. I did struggle to park the car for a few minutes as all of the Hertz bays were taken but eventually someone took a car. Admittedly I was slightly early. The cars at Hertz Landvetter have always been top notch "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LINKOPING, SE - Reviewed by FRANCIS - 31 August 2020
" Very easy to use, would use again "
" Linköping Downtown Office, Vigfastgatan 1 - really helpful and quick. Would hire with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by MICHAEL - 20 August 2020
" Simple and straightforward booking "
" Everything as described, and no problems with the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PHILIP - 20 July 2020
" never had a problem with AutoEurope- always good value "
" I have used Hertz at Arlanda before, but this time was bad. Arrived just after 1800hrs, no counter staff. Keys available via auto machine. Half an hour later finally got keys. The machine requires driving licence to be inserted for scanning, no probs, except not approved. No clear information except to contact call centre. 15 mins later get call answered!. Then clarified that machine requires person intervention to approve UK photo licence - no info to that effect. Then have to try and scan passport in front of a camera to verify - 3-4 attempts needed, as it is not a user friendly scanner like airline check in machines! Thank goodness it wasn't raining, or mid winter. Notably other company hire desks were staffed!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by STEPHEN - 07 February 2020
" With Auto Europe and Hertz, all very easy, simple and worked just fine. Thanks! "
" Car bit slow up hills, tyres deflated a bit, not the best car I've had. However, the Hertz service and office was outstanding . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by BEN - 06 January 2020
" Fine "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OSTERSUND, SE - Reviewed by JOHN - 05 January 2020
" Very straight forward and quick pick-up "
" Polite staff, no queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DAVID - 30 December 2019
" All smooth. Many thanks. "
" Loved the Volvo V60 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GALLIVARE, SE - Reviewed by TIMOTHY - 30 December 2019
" Smooth and efficient. Easy to rent and to return. Really helpful staff. "
" Easy to rent. Quick and effcient dealing with problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PHILIP - 13 December 2019
" Good service and vehicle exactly as requested "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by GARY - 16 November 2019
" Very pleased "
" As usual a very efficient and friendly service. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NYKOPING, SE - Reviewed by KRZYSZTOF - 27 October 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OREBRO, SE - Reviewed by MARK - 03 October 2019
" Excellant service "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by SEAN - 11 September 2019
" Great car "
" Only one person serving at the desk. Had to wait about 45 mins in the reception area. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by NICOLA - 03 September 2019
" Great experience great car only negative was no gos when I'd asked at desk other than that would have given 10 "
" Car was great. I asked for gps to be told it was automatically included on car but couldn't find it and everything in Swedish. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by JOHN - 14 August 2019
" Easy efficient service "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ANNA - 09 August 2019
" Sweden is a 'dream' destination for car hire - none of the hassles of other countries. "
" Excellent vehicle and excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by HAGIT - 31 July 2019
" Very goid "
" The service was good and professional the car was cleaned and comftbal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by LINDSAY - 26 July 2019
" No issues. "
" It would be useful for the Company to ask the Driver if they are familiar with the car and if they have any questions e.g. setting up the Sat Nav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by GARRY - 07 July 2019
" Ran like clockwork "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by BAILEY - 05 June 2019
" We originally booked a small car to drive the west coast of Sweden. We were upgraded to a large estate which was perfect. The car was an integral componant to a wonderful holiday. "
" A very professional and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VAXJO, SE - Reviewed by RICHARD - 18 March 2019
" No problem with auto Europe, but Hertz in Vaxjo behaved very bad caused us much stress when we had done nothing wrong. "
" rented the car for one week, returned in perfect condition. we came home and next day we are emailed and told car was damaged in our time, we respond that it was not damaged when we returned it. Next day they e mail and say sorry someone else damaged it. Caused lot of stress. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALMO, SE - Reviewed by RICHARD - 13 February 2019
" Please see my shared comments (as above) about the experience. I do not have anything else to add, but typed this just to get the box ticked! "
" Staff were courteous but the car drop off was a disappointment. I had to drop the car off at their mini-sized multi-storey car park. The car had to be dropped off on Level 7. I did not scrape the car but the tight turns and steep up ramps were challenging for the 'Focus' sized car - I was happy I did not have a large saloon or SUV to return. The car was well prepared for me upon collection internally and the heavy duty ice scraper + brush was good. Although vehicle exterior was clean there was some 'previous' damage as listed on paperwork - perhaps this could have a small photo added to paperwork to aid clarification and prevent disputes later? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by PHILIP - 11 January 2019
" no comments "
" Not a positive attitude from counter staff. Vehicle type reserved was not available, so given an upgrade - which was good. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by KAJ - 05 January 2019
" I have given all my data ( Ph-Driving licence No-Home address ect ) but Hertz at Arlander can't find anything "
" As a Hertz Gold Plus Rewards member I anticipated to find the car clean and no IS on the Window "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by MOHAMMED - 02 January 2019
" Hire was good and helpful staff "
" Yes evrything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by SEAN - 18 December 2018
" professional "
" professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by HENRIC - 12 December 2018
" Autoeurope is the best car hire site in my opinion "
" Good value, nice cars, professional and courteous staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by HENRIC - 14 November 2018
" Extremely useful. Best value 90% of the time "
" Always good cars and good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by DEREK - 21 September 2018
" As expected "
" Swedish car in Sweden a nice touch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by IAN - 30 August 2018
" very competitive rates compared to Hertz online rates "
" Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by BEN - 16 August 2018
" The car was pleasingly economical. "
" No instruction given for the car, a hybrid, and the book was in Swedish , not a lot of good for a non Swedish speaker! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by KERRY - 12 August 2018
" Overall the experience was a good one. "
" Overall the service was very good. We were unable to put the hertz address into the sat nav and as a result got lost when trying to return the car, we were informed it was because the road name has recently been changed...this did cause problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by CHARLES - 07 August 2018
" Nice car but not clean "
" Car was dirty on pick up. Food left in back seat. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GOTHENBURG, SE - Reviewed by DAVID - 02 August 2018
" Good website, choice & prices & easy to book. "
" I booked a Toyota Auris Hybrid auto, but was given a Volvo V40 diesel manual, which was badly dented & scratched. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
STOCKHOLM, SE - Reviewed by MICHAEL - 17 July 2018
" In particular there was very efficient service at the airport drop off. "
" We were given a free upgrade as the car we ordered wasn't available which we were very pleased with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by DUNCAN - 03 July 2018
" The booking process was simple and everything was in place on arrival. No downside whatever. 10/10 across the board. "
" The staff at Arlanda were very friendly and helpful. The additional damage that I pointed out on collection was noted and entered into the system quickly and efficiently. Drop off was also fast and efficient and the staff at that end were also friendly and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10