HERTZ UNITED STATES Car Rental Reviews

SANTA MONICA, US - Reviewed by STUART - 20 September 2025

" Easy to book online. No delays collecting car. All round a good experience "

" Easy to complete documents at reception. No heavy selling. Car was a free upgrade on my booking. Nothing not to like. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ASPEN, US - Reviewed by ROBERT - 18 September 2025

" Easy online booking experience at a fair price. "

" The car/SUV we had reserved was not available and we were "upgraded" to a vehicle far too big for our needs. We were then offered a 4 wheel drive Jeep which wasn't ideal but we made it work. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by AMELIA - 16 September 2025

" I love auto Europe "

" There was over an hour wait for the car this is what let it down everything else was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by TIMOTHY - 16 September 2025

" as above we were sure we had taken out the most comprehensive insurance with Auto Europe but found out that we didn't have the full cover when we picked the car up and had to pay additional fee's "

" I had to pay an additional £120 for insurance I thought we had taken out with Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by LEE - 15 September 2025

" Easy to book. No issues "

" Polite staff, no hard sales pitch at the counter. Great car -brand new Nissan Rouge. The bank windscreen of the car was struck by lightning in Tampa. Quick phone call to Hertz, swapped the car at Tampa airport. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by TREFOR - 15 September 2025

" Overall extremely satisfied "

" Absolutely no complaints whatsoever. Hertz always delivers great vehicles and service every time we have used them. Agent on pick up at Denver airport was excellent and extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by CATHERINE - 14 September 2025

" An easy process booking the car was easy and we had the best car we have ever had "

" The service was prompt in the airport which made the process of picking the car up easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 14 September 2025

" Easy to book, pick up and return "

" Did exactly as they should "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PATRICIA - 14 September 2025

" Everything went smoothly. "

" No problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by KEVIN - 08 September 2025

" I have used Auto Europe many times and never had any problems. Always my go to car hire company. "

" Good price rental, nearly new car. Smooth collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by PAUL - 08 September 2025

" Highly delighted with service and car "

" Very efficient. No wait time at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by CHRISTOPHER - 08 September 2025

" Quality vehicle with good service for pick up and drop off "

" Very Happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADISON WI, US - Reviewed by JULIUS - 07 September 2025

" Fine booking online. "

" We had a very long way at Dane County Airport Madison while two agents were giving very detailed navigational advice while we waited. So there was a long wait. Not because of short staff, nor long line. Just lack of attention by staff to those who are waiting. Returned car to Minneapolis/St Paul was very efficient. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by BARRY - 06 September 2025

" Quick and very easy "

" It was easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANHATTAN, US - Reviewed by SHANA - 05 September 2025

" Amazing service. "

" Amazing service. Lovely car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by JOHN - 04 September 2025

" Competitive prices and good service "

" Mid- sold insurance and fuel extras "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by SIMON - 04 September 2025

" No Comments "

" No Comments "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NEIL - 04 September 2025

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by TIM - 04 September 2025

" Very easy and cheaper through Auto Europe too! "

" Very easy and cheaper through Auto Europe too! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN JOSE, US - Reviewed by JANET - 31 August 2025

" Nothing to add "

" My reason for not giving full marks is that I did not receive the promised email paperwork after picking up the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by JAMES - 31 August 2025

" i know its not auto europes fault about the car i was given so nothing negative for them. Hertz in my opinion were awful "

" Booked a tesla. They gave me a hybrid. I told them i had presidents circle status and wanted another vehicle. Werent interested. Car was a heap of junk "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BOSTON, US - Reviewed by IAN - 30 August 2025

" I was uncertain of how to leave the airport the lady at the desk patiently explained "

" We had rented a car from Philadelphia Airport the week before. Again Hertz staff answered questions if I was uncertain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MALCOLM - 30 August 2025

" Had cancelled flight. Hertz were on the ball, no explanation needed, understood situation straight away, that was a relief. "

" Very pleased, washers did not work other than that perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by IAN - 30 August 2025

" Auto Europe is very efficient "

" Ease of pick up and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 30 August 2025

" Superb booking system and able to deal with price changes. Has given you more business as a result not just from me but from recomendations to others via my podcast and YouTube show . "

" once again surprised at the satisfactory rental from Hertz despite the reviews read online. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by SIMON - 29 August 2025

" our rental was with Budget not Hertz. As seems to be the way with Budget which car you get depends on the desk staff rather than your booking but the car we got was ok. "

" our rental was with Budget not Hertz. As seems to be the way with Budget which car you get depends on the desk staff rather than your booking but the car we got was ok. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NASHVILLE, US - Reviewed by STUART - 29 August 2025

" Everything very easy to explain but maybe I need to read more next time about all the policies the rental company add on when you collect. "

" Too many policies they want to sell you when you collect your rental. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 29 August 2025

" Good value "

" Rude staff when returning rental "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by ANDREW - 28 August 2025

" Very easy both ends. Only thing I'm not happy about is that told me breakdown wasn't included, so I had to pay $130 for cover. I would have expected this to be included. I've never in my life had to pay that on a rental car before. "

" Very easy both ends. Only thing I'm not happy about is that told me breakdown wasn't included, so I had to pay $130 for cover. I would have expected this to be included. I've never in my life had to pay that on a rental car before. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANHATTAN, US - Reviewed by BENEDICT - 28 August 2025

" Good "

" The staff I spoke to were miserable and minimalistic in their responses "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROBERTO - 28 August 2025

" . "

" the only problem is the tolls. Every company tries to rip you off and don't make it clear on the process. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by CHRISTOPHER - 23 August 2025

" AutoEurope was great for pricing, but in the future I'd probably take a different avenue to ensure that I get the vehicle I reserved. In most cases I'd rather pay a little more and avoid disappointment when picking up the car. "

" There were two issues with Hertz. One, that the car reserved was unavailable (as were all similar cars). The only option was to take a large SUV, which did not provide a pleasant driving experience. The second issue is that they still tried to sell me a tank of fuel and GPS, despite the fact that the car comes equipped with GPS as standard and the tank of fuel was already paid for. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by MATHEW - 21 August 2025

" Great, although Boston toll options were confusing. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROBERTO - 21 August 2025

" Very efficient staff, smooth operation All perfectly fine "

" Very efficient and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANTHONY - 19 August 2025

" I've used Auto Europe in the USA multiple times and in Italy also and have always had a good experience. "

" Arrived at the counter an hour early and rather than advise that we were early we were met by a very hostile and aggressive man. I told him I would return in an hour rather than pay for an extra days hire. When I returned I told him that I did not want to purchase any additional extras however he signed me up for an additional roadside assistance plan for $200 without getting me to sign or agree to it. He did not bring it to my attention and I only noticed it a few days later. I complained to Hertz Customer Service who investigated and cam back to me a week or so later and voided the charge. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by JANE - 19 August 2025

" Very good pricing . That's what made me book with you "

" The car was clean but there were some areas like the back of seats that could've been cleaner . The staff in collection were ok. No problems . "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by ANTHONY - 15 August 2025

" smooth, good price, great car "

" great price, friendly staff, great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JASON - 14 August 2025

" Always good deals with top brands and no fuss with the insurance package "

" The whole process was easy and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEVERLY HILLS, US - Reviewed by ANDREW - 14 August 2025

" VERY NICE STAFF "

" VERY GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by NICHOLAS - 14 August 2025

" All worked very well. Pick-up and drop-off were both very easy. Instructions were very clear. I'm very happy. "

" Very efficient, very helpful people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MUHAMMAD - 14 August 2025

" Every details are fine. "

" Every details are fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JULIE VICTORIA - 13 August 2025

" Stranded without a car, couldn't get in touch with this company at all to try and help me. No answer at any phone number. Eventually replied to my email (2 days later), offered a partial refund but I'm still waiting "

" Absolutely no use whatsoever. I stupidly booked a car to pick up at the wrong airport but they just wouldn't do anything to try and help me. Wouldn't ring Hertz at the other airport and just said it would be $780 for another car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by PETER N J - 12 August 2025

" Ok "

" Agent missold me a toll pass costing more than the actual rental. We complained they refunded. Disgrace "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by SIMON - 11 August 2025

" Really good experience. "

" Hertz staff were very welcoming and accommodating when the vehicle needed to be changed to another vehicle with a bigger trunk/boot. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 10 August 2025

" As above. "

" Very quick service at the counter no pressure to take extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by EVA - 09 August 2025

" Great car, easy to drive, enough room for everyone but sad I couldn't use the inbuilt SatNav, that should have been included nowadays but I used Appleplay instead. "

" Hertz was great but it was a shame that I was unable to amend my booking with Autoeurope without calling them which would have cost me a small fortune. We wanted to drop the car in our hotel (Paris) instead of the airport but it was all too complex. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STUART - 09 August 2025

" Great with Auto Europe, less so with Hertz even though we have had previous acceptable rental experiences with Hertz "

" I have. Reason for mid range score on counter staff is one totally unhelpful/disinterested, he sent us on a lengthy wild goose chase but one extremely helpful even though we had been sent to the wrong desk/office. Reason for mid range score on vehicle condition is one major issue, the boot would not lock, so only really used (120 miles) to/from airport. Also interior very scuffed/marked, otherwise OK "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ASPEN, US - Reviewed by ROBERT - 07 August 2025

" Easy pick up and drop off. "

" Great rental at a reasonable price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RICHARD - 01 August 2025

" Terminal C of Orlando is very modern but just totally inefficient regarding vehicle rental counters with too few staff and many customers. They know how many people have pre booked so why are they understaffed and the staff so slow? "

" The poor signage at Terminal C of MCO to direct people to Terminal A/B for collection meant that people were waiting in a line unnecessarily because they were not aware the counter was closed. Once made aware the Terminal C counter was closed there was a line/queue for vehicles in Terminal A/B and slow service "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by VICTORIA - 31 July 2025

" This was the most competitive fare we could find for a hire car, and the customer service representatives were great when we ran into trouble with a cancelled flight. A really good experience. "

" We had a rough time arriving at Newark - a cancelled flight, lost baggage, etc. We ended up arriving a day late and were worried a car wouldn't be available. The staff available at the desk were wonderful - reassuring, got us on the road quickly, and very understanding of our situation. Very impressed. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by RHODRI - 30 July 2025

" I'm shocked to be honest. I've rented hundreds of times and never had such issues. "

" This location is unlike any other Hertz I have booked with. The counter was staffed by 1-2 persons and the queue was massive. Other staff were floating but not working. Usually when booking in USA we were offered a choice of vehicles, especially as a gold member and paying for a premium model. But the car I was assigned was tiny. Counter staff were extremely rude. I popped back in to give the key fob to the lady serving me (as she requested) and another staff member shouted about me pushing in line and to have some respect! Never again. I have raised with Hertz to request a full refund as the car was unfit for purpose and not as described. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by WILLIAM - 24 July 2025

" Easy to purchase online and clear guidance on what to expect. "

" Great vehicle and efficient service, no issues with the rental voucher from AE. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN JOSE, US - Reviewed by HAMID - 21 July 2025

" I have been a customer of Auto Europe for many years. I like the hassle free all inclusive deal Auto Europe offer, which makes picking a rental car a no stress event. "

" No long queue at check in and very smooth and straightforward return. The facility is just across the street from San Jose terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 20 July 2025

" Smooth transaction "

" No parcel shelf in boot so unable to leave luggage in vehicle as it would have been in full view. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by GRANT - 20 July 2025

" Drop off experience was super efficient and quick. "

" Pick up took quite some time. First person In the terminal building sent us down stairs to the desk there. Woman wasn't very friendly and took her time. Didn't really explain much. Car was pretty small for our luggage and a small foldable wheelchair. I asked if they had anything bigger. The lady told me to look at another car. The other car was much bigger, but she then told me it would cost an extra $80 per day which for 23 days would have cost 200% more than my original booking!! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by BRIAN - 19 July 2025

" See above "

" Supposed to provide vehicle with a full tank of fuel but only had enough for 75 miles. Was left out of pocket for $70 to fill. Told if I wanted it full it would take another 45 minutes when we had already waited 90 minutes for the vehicle to be cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by CLAIRE - 18 July 2025

" AutoEurope good, Hertz bad "

" Collection was fairly easy and straightforward. Car broke down after one week and needed replacing - Hertz service was appalling with no empathy or apology. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BOSTON, US - Reviewed by ROBERT - 17 July 2025

" Great experience using autoeurope "

" Good car overall but some of the staff were quite rude when picking up the car. However one man was very helpful when he saw me looking confused looking for a car. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by IAIN - 16 July 2025

" Car wasnt in great condition , lots of wee scrapes & dents , all reported on time of collection , car hadnt been cleaned properly & smelled inside "

" Counter staff was very unhelpful & rude "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ANAHEIM, US - Reviewed by STEVEN - 15 July 2025

" Waiting for compensation for the downgrade "

" Lied to by agent about car category, they eventually admitted it was a downgrade on what we booked after he realised I knew what I was talking about out. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CHICAGO, US - Reviewed by CHRISTOPHER - 15 July 2025

" Auto Europe do not make it easy to claim back from them asking for information to be uploaded that they already have and totally ignoring email reporting problem on collection. "

" Didn't provide full tank of fuel on collection despite being shown all the paperwork to prove it was included. Had no interest in trying to resolve that or other issues we had on collection. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LAS VEGAS, US - Reviewed by EDWARD - 13 July 2025

" Didn't get the car that i booked "

" Hertz were excellent "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LOS ANGELES, US - Reviewed by MICHAEL - 13 July 2025

" It's nice to choose a car that suits your needs and not just get given one "

" Was allowed to choose my own car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEVE - 12 July 2025

" Easy website, efficient paperwork and competitive pricing. "

" One of my better rentals "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PAUL - 08 July 2025

" drop off was particularly efficient "

" good straight forward experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by WILLIAM - 08 July 2025

" HAVE USED AUTO EUROPE FOR NUMBER OF YEARS NOW AND ALWAYS GREAT PRICES AND VERY EASY TO USE "

" EXCELLENT SERVICE AT COLLECTION AND DROPOFF, STAFF WERE VERY EFFICIENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by IAN - 04 July 2025

" Very competitive prices- first port of call for all family members for car hire in US "

" Uneventful car hire for a change "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by CHOOI TENG - 04 July 2025

" Easy booking with auto europe and no need to worry about additional insurances to purchase etc during check in "

" I am gold plus member but my name was not on the screen when I arrived - bookings thru auto Europe doesn't qualify? Anyway luckily there was no queue at the small office next to the cars so the staff was able to help me quickly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ANDREW - 01 July 2025

" Higher charges than competitors and no real discount for a long contract ! "

" Great overall, save for reception at JFK - slightly disorganised and we were offered one car and given another at the pick up BUT it tuned out to be a great car "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by ELENA DIANA - 01 July 2025

" We called to cancel due to the issues at the counter. Your representative said that is not possible and had to call an hour later because of "system issues". We could not wait that long. Also, cheap you sale and more we have to pay at the counter. It was a misleading process for us. We will never use your services again. Better to buy direct. "

" We had issues with Hertz not accepting the credit card with name initials only. Never had any issues before in Miami or the EU. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by IAN - 26 June 2025

" A little wait to collect car in LA, the staff were apologetic and pleasent, drop off could not be any easier "

" Quick and easy collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by OLIVER - 23 June 2025

" The vehicle was old, had 62000 miles and was very damaged and very dirty when we picked up. Given that we had hired a premium vehicle class, this was very disappointing. "

" The vehicle was old, had 62000 miles and was very damaged and very dirty when we picked up. Given that we had hired a premium vehicle class, this was very disappointing. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NEWARK NJ, US - Reviewed by DECLAN - 23 June 2025

" As always Auto Europe gets me the best deal . Ive been using this site for many years and will continue to do so . Thank you "

" The customer service representee at Newark Airport was amazing . I was dealing with a very stressful personal situation . He was very efficient and Id like to thank him and Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by ALENA - 12 June 2025

" Great experience overall "

" Happy with the services provided. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MIAMI, US - Reviewed by ADAM - 11 June 2025

" I have used you for the last 3 years and always found your service and advice to be exemplary...thank you "

" I was tired on collection and when the Hertz rep said I'd save money by paying for a full tank, actually this was not unbiased advice...lesson learnt! The service charge for the tolls is excessive to say the least! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 07 June 2025

" Perfect from start to finish. "

" Smooth pick up and return process. All good thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by DAVID - 07 June 2025

" slow pick up fast drop off "

" slow to pick up "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by LUKE - 06 June 2025

" The autoeurope experience was good online "

" On arrival in Orlando we were informed the car we had chosen would not fit the cases we had so were told to upgrade. The voucher from auto Europe did not then cover the new value of the car we required. When we received the car it had not been cleaned and it was dirty inside. There were false nails peeled off in the dash pockets, food residue on the seats and centre console and the car smelled strongly of cigarette smoke. We found this smell offensive and had to clean the car ourselves as we had young children with us. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by DANIEL - 06 June 2025

" I have used Auto Europe for at least 10 years in Europe so I thought I would give them a shot at international. This proved to be excellent value and service and I recommend that you use them today! "

" All good. Car had a problem with causing my iPhone screens to black out on both my main phone and a spare. I could only reset them by letting the batteries run down. I thought it was my phone until it did the same with my spare phone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAISY - 01 June 2025

" Auto Europe always clear and great. "

" Horrendous pick up in JFK hertz .. Waited literally an hour and a half in a queue of 10 people. 2 staff in office, one on gold desk (no better/faster), one handling everyone else, multiple other empty desks. Staff could not have been slower or cared less, no kind of apology for waiting, no prebooked cars actually available on the lot so left waiting a further half hour for one to be returned... Everyone was waiting. Just appalling and a really poor start to the trip. Car was fine, couple of minor dents. By contrast return at miami International was seamless and didn't involve any staff interaction, just drop and go. Super easy. Hertz JFK needs a major overhaul and staffing reassessment. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RENO, US - Reviewed by KAREN - 31 May 2025

" glad i made it home safe "

" I felt the car unsafe blind spots almost caused 3 accidents i had to drive with back window open to listen for cars coming up to the left "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by DANIEL - 29 May 2025

" No car. How could it be worse. You a I'll have my money. It is tantamount to fraud. "

" I am a British citizen and Czech resident. Hertz would not give me because I presented a Florida D/L. I am still waiting for refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWARK NJ, US - Reviewed by DAVID - 28 May 2025

" Very good service "

" Hire was very good apart from the discussion on toll fees/devices, which was a bit confusing. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by ADAM - 27 May 2025

" Excellent. "

" Very smooth pick and drop off. No hard sell on extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN DIEGO, US - Reviewed by TIM - 25 May 2025

" The experience has always been good. However I was disappointed with the mix up in the vehicle type with Hertz and when I raised this with AutoEuro I was told it is an issue with Hertz and to speak with them about any compensation due to the delayed start. "

" I booked a convertible but when we arrive to pick it up we were told one was not available. The agent suggest we could come back the following day as a convertible may have been returned by another customer. We came back to the airport car hire centre only to be told a convertible was still not available. This process delay the start of our road trip and we ended up extending our rental period. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by TERRY - 24 May 2025

" Easy to book, the website was user friendly and no problems were encountered. "

" An excellent experience, the assistant at Chicago went out of her way to find us a car with a sat nav, this was most appreciated, the car was good and the drop off was the best I have experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by SAHIL - 22 May 2025

" Very easy to book and best price online! "

" Initially, the cars were not available but the service assistant was fantastic and even managed to get us a cheaper upgrade! The cars were amazing and very smooth process overall - thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JORDAN - 21 May 2025

" Great experience with auto Europe as always "

" The car supplied, Nissan Kicks, was one of the worst cars I've ever hired. Along with that , there was no parcel shelf (our items were on full display) and no tints on the windows. With it being Florida, it made our long drives very uncomfortable. I did not have the time to return to an hertz annd ansk for ann exchange unfortunately Other than that it was a seamless transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOSTON, US - Reviewed by CHRIS - 20 May 2025

" Good to work with "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLOTTE, US - Reviewed by SYLVIA - 20 May 2025

" Have used Auto Europe for many years and am satisfied with the choice of vehicles for hire and inclusion of insurance and other coverage. "

" Satisfied with the service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by WILLIAM - 15 May 2025

" Fast efficient service "

" .Fast efficient service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by KNUT - 14 May 2025

" Easily compare car hire prices and book a vehicle. Customer service is very helpful. "

" The return had an unfortunate outcome as I was charged an extra hour even though I returned the car only 20 minutes later than the expected drop-off time and the staff needed extra time before the car was checked. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by RAYMOND - 13 May 2025

" Third time I've use you and I learnt my lesson from the last time. "

" Hertz counter staff told me I needed a bigger car, when I was travelling alone. They told me I needed more insurance. The told to pre-purchase gas because it was $6 a gallon locally. Next time I hire a car I will record the conversation! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MAUI, US - Reviewed by PATRICK - 12 May 2025

" Auto Europe super efficient as always, Hertz not so much. "

" Check in took far too long due to lack of counter staff. Car was dirty inside and damaged on nearly every panel. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEWARK NJ, US - Reviewed by MICHAEL - 11 May 2025

" Other than above comments all went well. "

" Airport pick up instructions only gave details for arrivals by air but I was arriving by taxi from nearby cruise terminal. Room for improvement! Counter staff told me to take any SUV from two lines of cars but when I went to the lines there were not SUVs there. Had to go back and they came outside and told me to take from another line. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PANAMA CITY, US - Reviewed by MARK - 06 May 2025

" It was simple and quick at all stages of the booking. No complaints at all "

" The car was fine with no problems it was just well worn on the interior with a tear on the passenger seat and several minor knocks on body work. The car had done 69k miles so the wear was to be expected but previous rentals with hertz were virtually new cars. Just a slightly disappointing vehicle tho it worked fine. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by DAVID - 06 May 2025

" I was pleased with the experience with Auto Europe and the price paid. I have previously used RentalCars.com and would have used them again but the price was better with Auto Europe. "

" I was apprehensive to be allocated a vehicle rather than choose my own (as i have with Alamo in the past) but the car supplied was excellent. I have marked the condition of the vehicle down to 8 out of 10 as the rear wiper didn't work although i didn't realise this until well into the hire period as there had been no rain and the Florida roads are so clean that I hadn't needed to use it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by ANN - 01 May 2025

" Quick and easy to collect vehicle "

" Nice vehicle no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by ANDREW - 26 April 2025

" Easy to book the car and no issues on collection and drop ofg "

" Car was in a reasonable condition. Could have been cleaner inside and some damage to the bodywork was not initially recorded. Overall experience was satisfactory though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by RICHARD - 25 April 2025

" Easy to book, well priced. "

" Be aware of counter staff asking if you want a car with sat nav, which actually involves an upgrade and a daily charge. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by EILEEN - 24 April 2025

" Great experience "

" Easy to check in, great new car and quick returns - and all very kind and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by NICHOLAS - 23 April 2025

" Very easy to book and great prices plus a free additional driver "

" Fabulous -quick check in, nearly new car and the fastest friendly car return ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by KRISTOF - 22 April 2025

" Great service! "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by ADAM - 10 April 2025

" Would recommended. Vehicle was only 4,000 miles old. Comfy and lots of room - Nissan Rogue. Smooth and very fuel efficient. "

" Took quite a while queueing at the counter to pick up but staff were very nice and helpful. Car was excellent and drop off very easy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by SCOTT - 25 March 2025

" Auto Europe has great rates, is fully flexible and the customer service is great. I don't rent with anyone else anymore. "

" Process of collecting the car and returning it was effortless. Car was relatively new (c. 2500 miles) but was a basic model (no sat nav but did have apple play). Car was a tad on the dirty side when picked up, hence the one star deduction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAS VEGAS, US - Reviewed by EDWARD - 18 March 2025

" Stress free pick up , car was in excellent condition. Hassle free drop off "

" Quick service friendly staff both picking up the vehicle and dropping off . Car was similar to what i ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GARY - 14 March 2025

" Very smooth "

" Very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RICARDO - 12 March 2025

" Auto Europe is great, offering great choice of rental companies and cars at a reasonable price. "

" When I returned the car the guy asked for my contract back. Afterwards I'd realised this is my only proof of receipt. I had to go back and luckily the lady in the office gave it back to me, as they didn't need it. I haven't received an email from Hertz on the collect or return of the car. I had to go onto their website for a receipt. Other rental companies provided a receipt straight away. It concerns me as I have to pay toils and it would be nice to have a receipt, I doubt I will receive one. For this reason I'm unlikely to use them again. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

FORT PIERCE, US - Reviewed by THOMAS - 06 March 2025

" Delay in picking up vehicle, no staff at all at desks but otherwise efficient service with friendly professional staff "

" You are requesting feedback review when I'm still waiting on my security deposit to be repaid - it's a bit premature and cost you ratings "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FORT LAUDERDALE, US - Reviewed by DARREN - 04 March 2025

" Smooth and simple like you'd expect and hope for! "

" Smooth & Simple "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 27 February 2025

" As above "

" The car had had a smoker in it and the smell was unsatisfactory. I have reported this to Hertz twice through their customer satisfaction questionnaires but have had no response. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

KISSIMMEE, US - Reviewed by ALEXANDER - 19 February 2025

" Easy booking process and competitive prices. "

" Excellent modern car with low mileage and lot of safety kit. Very helpful staff who knew what i wanted to do and provided a very professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STUART - 14 February 2025

" As above "

" The vehicle had not been washed and although I had been charged for a full tank of fuel on arrival at the desk, the car only had 80 miles. I had to add fuel for the week. This has been flagged, awaiting response. Instructions on how to locate the vehicle were poor. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MIAMI, US - Reviewed by PETER - 04 February 2025

" Just thank you... and for the returns manager chasing down my bag we left in the vehicle ! "

" Easy collection (maybe a bit more direction to where car was in the huge collection area) and pleasant service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by TIMOTHY - 02 February 2025

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by THOMAS - 30 January 2025

" It will have been a better experience with a refund for the full tank of fuel and a speedy refund of my funds. "

" I was advised wrongly concerning the return of the vehicle. I brought the vehicle back with a full tank of fuel unnecessarily after being told this was expected. Currently I am still waiting on a $500 refund to a debit card. I was told it was taken as extra security because I was an overseas customer. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

DAYTONA BEACH, US - Reviewed by PAUL - 28 January 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by ARON - 26 January 2025

" Was the cheapest this time "

" Excellent Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by DARREN - 19 January 2025

" Easy to use website with competitive prices. "

" The guy u dealt with at the counter was really nice and helpful. Big line but went down really quick. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by CHRISTOPHER - 09 January 2025

" Easy to book and great price "

" A little slow at pickup and the downtown lot was very crowded. But got a free upgrade from a compact to a standard "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FORT MYERS, US - Reviewed by ALAN - 04 January 2025

" Overall the car was clean and ok. Pickup was good and efficient. "

" Nobody at drop off to say what to do. Eventually somebody said just leave the keys in the ignition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

NEW ORLEANS, US - Reviewed by ALAIN - 04 January 2025

" I've used AutoEurope before on may occasions and find the booking experience to be better than many. "

" Even though I was collecting slightly later than expected the process was slow as counter staff were trying to log on to their terminals but gave up and ended up using one terminal which delayed myself and others. They didn't seem to be bothered that there were people waiting. I'm never a fan of collecting from a poorly lit multi-storey as was the case in this instance. The car had been cleaned but the rear window had a sticky substance affected the rear-view which was only apparent later. The bodywork was marked/scratched on nearly. every panel and part of door handle was missing. For a relatively low mileage car it was looking a bit worse for wear. In addition the interior smelled stale and sweaty. The worst part was a safety issue, when we were driving in a heavy downpour on the interstate the windshield wipers were terrible and did little to help visibility. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOSTON, US - Reviewed by LYNDA - 02 January 2025

" There was the usual amount of attempted upselling. Not too forcefully done. The actual KIA car was a poor drive with visibility & perception of other vehicles on the road issues. Would prefer a different model of vehicle. "

" Generally very good at Logan. Car is not one I would choose again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by HAMISH - 27 December 2024

" Would highly recommend Auto Europe & Hertz "

" Hertz & can't fault the service we received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by IONA - 21 December 2024

" I was very happy with the car provided and find the booking process easy. "

" I was able to pick up my car quickly and knew which one to take - some other companies say just choose one which I find difficult. On return, I reported a small scrape on the offside wing but didn't feel I was given information to know what would happen, if anything? I had CDW so presumably nothing but I would have liked this confirmed. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 19 December 2024

" THE CAR THE PICK UP AND DROP OFF FINE. THE ATTITUDE OF STAFF DISGUSTING, "

" I PAID FOR EXTRA ON VOUCHER FOR BREAKDOWN COVER . EXTRA COVER FOR DAMAGE ON CAR. THE COUNTER STAFF REFUSED ME THIS . AND SAID AUTOEUROPE COVERD THIS FOR ME. I KNOW YOU DONT. WHAT CAN I DO I NEEDED THE CAR. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by ALEXANDER - 18 December 2024

" everything went well, no complains "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYRACUSE, US - Reviewed by RAJEEV - 16 December 2024

" Auto Europe was fast, efficient and had excellent rates. Unfortunately, their service providers are not offering the same level of high service. "

" Counter staff were not as helpful as they could have been. They seemed to be more interested in other things. No option to upgrade was given even with payment "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by RALPH - 13 December 2024

" Always good value with Auto Europe and especially the added insurance for peace of mind "

" Quick and efficient service and always good service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by JUDITH - 12 December 2024

" Auto Europe _great Hertz _ poor "

" Unhelpful staff "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTA FE, US - Reviewed by SUSAN - 06 December 2024

" Easy booking "

" Efficient friendly service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by LUCAS - 04 December 2024

" Very easy. Exactly what you hope for "

" No issues. Very straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by MICHAEL - 21 November 2024

" Overall poor "

" Poor counter service no vehicle available and vehicle issues on receipt "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TAMPA, US - Reviewed by WILLIAM - 20 November 2024

" Uesd auto Europe a few times now and it's always been an easy trouble free experience. "

" A very nice clean car, but because they were short of cars I had one with damage to the front. It was no problem it drove well though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NORFOLK, US - Reviewed by ROSS - 20 November 2024

" Very smooth - thanks again. "

" Excellent car - extremely impressed. It was a Hyundai, which I don't think I've eve driven before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 17 November 2024

" Used on many occasions over the last few years. Always efficient. "

" Used on previous visit to Orlando. Documentation processed quickly at counter as before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAS VEGAS, US - Reviewed by ANDREW - 12 November 2024

" Good communication. Reminder emails sent. Quick quote and easy website. "

" Everything was great except the car wasn't ready for collection despite us being 10mins toes late. It took 45 mins for the car to be available. A bit disappointing "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MIAMI, US - Reviewed by GARY - 11 November 2024

" Car hire companies go out of their way to upsell extras and downsize your actual booking. "

" Hertz consistently tried to fob me off with smally vehicle. I finished up with Jeep Compass which was smaller than Standard SUV. Rav 4's were a lesser group and larger car "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MIAMI, US - Reviewed by ANTHONY - 11 November 2024

" Professional courteous and friendly staff "

" Great no fuss service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALAN - 07 November 2024

" Excellent Service "

" Very understanding and efficient when we had to return car early due to hurricane milton "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 05 November 2024

" Previous experiences very good "

" A bit or previous hirers rubbish left in vehicle but otherwise all very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by MARK - 02 November 2024

" no comments "

" no comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DANBURY, US - Reviewed by SUSAN - 02 November 2024

" Would happily book a car with Hertz via Auto Europe again. "

" The counter staff were very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by DARREN - 01 November 2024

" Good service , easy to book , easy to pick up and drop off "

" Good service, nice car but fuel efficiency not very good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MIAMI, US - Reviewed by PETER - 01 November 2024

" Easy to use and good value "

" Efficient and friendly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by NORMAN - 29 October 2024

" Very straightforward and good communication throughout. "

" Very smooth process - everything went as planned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALM SPRINGS, US - Reviewed by MICHAEL JOHN - 29 October 2024

" Not happy...not happy at all...was a terrible and Very stressful start to our holiday "

" Refused my credit card..which was the one I booked and paid for the car hire with...then was made to pay again for one days car hire...which I had already pre paid through Autoeurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by SHAUN - 26 October 2024

" Auto Europe were good as always. The price was right and all the rental terms are arrangements were clear. Hertz were the problem and I doubt I'll rent from them again given the blatant disregard for customer satistaction and cost and inconvenience they caused me "

" When collecting the car, and I appreciate I was 2hours later than I'd booked, there was no vehicle available and I had to wait 35 mins for Hertz to find one. The car that arrived was a little bigger than I'd booked but that was okay, it also had some damage - dents front, back and on the roof and the shark fin antennae on the roof was sellotaped on. The real issue was when I returned the car, which was to a different office to where I collected it. That office was next to SeaWorld as I was going in there for the day from their opening time at 0900. It turned out that the office I was to return to was closed by Hertz around 2 years ago. I called the numbers that Hertz had given me for the collection and drop off offices but both came back with a 'number does not exist' message so I had to call a Hertz national helpline. They directed me to take the car back to where I had collected it and assured me there would be someone there from 0800 - it was now 0830 and I was due to be at a theme park at 0900. When I got to the new drop off location it was closed and hotel staff said that Hertz do not come in until around 1030. The hotel staff were very helpful and after more failed phone calls from me and them to Hertz, they agreed to take the keys from me and look after the car until the Hertz rep arrived. I then had to get an Uber to take me back to Seaworld. All in, I lost 1.5 hours from my day and the surcharge I paid to return the car to a different location. I also had to pay for the Uber. Hertz sent me an email survey which I completed and confiemed at the end that I wanted someone to contact me about the poor rental experience, but nobody has, "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 5

MIAMI, US - Reviewed by JONATHAN - 26 October 2024

" Yes "

" Excellent service, fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by ARVIND - 24 October 2024

" Love the all-inclusive rate "

" Excellent - Everything above board "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ST. LOUIS, US - Reviewed by PETER - 19 October 2024

" It depends who you hire from if you get good service "

" A quick service, good quality, clean car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOSTON, US - Reviewed by DAVID - 14 October 2024

" Good value, but is that at the expense of good service from the hire company? "

" There was no vehicle available at our booked collection time, so we had to wait for a vehicle to be returned. We had to go back to our hotel to collect our bags then back to Hertz in the city centre. We left two hours late with a long drive ahead. What's the point in booking a collection time? "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by DAVID - 12 October 2024

" Did what it promised "

" 1st time with Hertz and will use again if price is competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ALAN - 11 October 2024

" Very easy and reasonable "

" All good, very efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by IAN - 09 October 2024

" Our flight was very late and we missed our connection.Email to Auto Europe re late arrival ( next day) saved the booking. "

" Excellent service both getting the car and leaving it back. No attempt to add extra items etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NEIL - 07 October 2024

" Overall It worked well after an initial vehicle fault. "

" Went well but a problem with the initial vehicle resulted in an extended delay when substituting it. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by MICHAEL - 03 October 2024

" No problems, all as expected, would use again. "

" No problems, all as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOSTON, US - Reviewed by MARK - 03 October 2024

" See comments above about availability of type of car booked. The car we ended up with had significant scuffing to rear bumper. In car Sat Nav should be standard on most cars "

" Booked for an SUV but system at Boston airport was to 'pick any car from a given section' .... which meant that was what others had done even if they had booked a saloon so no SUVs available to take when we arrived. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

NEW YORK, US - Reviewed by BRIAN - 02 October 2024

" Used several times and always good value. Great customer service when needing to amend booking. "

" No queue and good service. Good vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by WILLIAM - 01 October 2024

" Used them more than once, voucher readily accepted by car rental companies. "

" Very clean car inside and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EVANSTON, US - Reviewed by JOHN - 01 October 2024

" See above. Very upsetting, and illogical. "

" This commentbis both about Hertz and Autoeurope. Hertz didn't release the car to us as they claimed both passport and drivers license had to be of the same.nationality. my passport us US but my drivers license is UK, my country of residence. This was nowhere in the papers which only required valid ids. No solution was offered. We lost all the money of the booking and had a lot of stress with all luggage, no accommodation and no help.either from Autoeurope or Hertz. Calls to Autoeurope were pointless as all they repeated was that we should have cancelled the booking 48 hours later. We ended up going to Enterprise and rented the car with NO issues around documents but this cost us an additional $900. I will continue to request a reimbursement officially "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SAN FRANCISCO, US - Reviewed by MICHAEL - 01 October 2024

" Auto Europe all ok "

" Car not very well prepared. Engine needed oil top up. Bodywork dirty. Easy drop off at Las Vegas. Airport has changed name back in February, incorrect details on the voucher. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by MARK EDWARD - 01 October 2024

" Poor at best. Requested receipt still not received anything! "

" No cars available had to pay to upgrade or wait 2 hours! Ridiculous, I will stop using Auto Europe as the service seems to be getting worse on every rental! "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by LISA - 29 September 2024

" Experience with Autoeurope was good. Experience with Hertz has been very poor "

" I have been charged $300 following my rental with no explanation. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by KEVIN - 29 September 2024

" Everything in the booking process was as describbed. We are a returning customer and will be again. "

" The vehicle was not clean and appears to be the "norm" when collecting from Tampa. The vehicle had back damage on collection and we had to notify the chap on the gate who scans you out. He kindly inspected and completed some paperwork. Outside of this all was well. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MIAMI, US - Reviewed by TIMOTHY - 27 September 2024

" Great service, Hertz representative at Miami was very friendly, polite and professional at same time. Whole process was faultless. "

" Great service, especially at pickup in Miami. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by FARIS - 26 September 2024

" Very good organisation in the airport. "

" Everything was progressing well with the car but after 3 days, it started to become difficult to start. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NASHVILLE, US - Reviewed by SIMON - 25 September 2024

" It was very good. "

" All very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by STEPHEN - 15 September 2024

" Auto Europe are ok, I use the often and for some years. Many of the car rental companies, particularly in the USA are absolutely dreadful and they have a cultural issue where customer service is not anywhere in the desk staff minds. "

" Check in at LAX was absolutely dreadful. The staff are useless, slow, their attitude is not at all customer focused and the overall service is dire. Also, I have been overcharged by the airport staff adding an underage charge on booking in that I didn't notice until later. I am 73 so not really underage! I would advise others to avoid Hertz at LAX and probably everywhere. Terrible experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by WILLIAM - 14 September 2024

" No comment "

" We were diverted to Miami and the staff in Miami airport were less than helpful and I was very disappointed with their attitude. However, the staff in Tampa were excellent when I picked up the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by CHRISTOPHER - 13 September 2024

" Easy path, great patient staff at the counter.. recommended "

" Brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by BRIAN - 12 September 2024

" See 3 above for full comments and photos I took if required. "

" Awful. Having been a customer of the Dollar, Buget, Hertz group annually over 27 years. This was the worst. 1) In line for 2hr 10 minutes after a 10 hour flight before being served. Only 4 service agents on. FORD ESCAPE or Similar /Intermediate booked - but no cars of that type available due to high percentage of 'wallk in booking' late returns and extensions. Told to go out to the President Line and chose anything from there. Only three cars on the lot -= 2 Full Size 6 seater 4byx4, one of whick stunk of stale cigarrette smoke and a Tyota midsize Corolla which had clearly just been returned, washed a refuelled and put in the incorectparking lot. In deseperation as I had a 2.hrs 15 minutes drive to Palm Springs. In the well on the driver's side a large pierce of trim had come lose exposing a junction box of wires. I pointed this out when I got to the Exit Booth I pointed this out to the attendant who said it should now stay in poition but it was missing a plastic rivet to hold it securely. On the drive to Palm Springs on the I10 freeway going over a speed hump it came away and was in the way of the brake and accelerator pedal. I had to stop on the hard shoulder. While in Palm Springs I went to the Hertz desk at the airport where a member noted the complaint and logged it on the system. Te car had also nt been cleaned thouroughly as there was rattle coming fom under the front passenger seat caused by two empty beer cans. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WICHITA, US - Reviewed by JOHN - 05 September 2024

" Was easy to book "

" Everything went smoothly "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by JOHN - 02 September 2024

" Superb service from yourselves and always reliable . Won't use anyone else. "

" Good staff and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MIAMI, US - Reviewed by KENNETH - 29 August 2024

" Great service "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by DEVYN - 28 August 2024

" All around an easy and enjoyable experience! "

" Great car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by JOHN - 27 August 2024

" I'm less likely to recommend Auto Europe to a friend than I was, this is despite me using Auto Europe for many years. Here is the issue. I booked a 'Chevy Tahoe 7 Pax or similar'. Hoping for a Tahoe, on pick-up the Hertz operative assured me in no uncertain terms, I would NEVER get a Tahoe with the booking class Auto Europe sold me which was Hertz L4. Tahoes are a Hertz booking class T. Whilst in general I was OK with the Hyundai I rented, I am interested in your opinion of whether it is OK to sell a customer like me, a 'Chevy Tahoe 7 Pax or similar' when according to Hertz it could never ever ever be a Chevy Tahoe, a Chevy Tahoe was impossible with that booking class. IMO this is a dubious practise, and I may have gone elsewhere as it was a Tahoe I wanted. Please let me know your view. "

" Very good in the main. There is a fundamental issue with the way I was sold the booking by Auto Europe see below. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by GEORGINA - 27 August 2024

" Excellent as always "

" Car needed cleaning "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by MARK - 26 August 2024

" Good value for money, but Hertz experience left me disappointed and frustrated. "

" App did not work, quick check in not available, bus refused more passengers when half full due to poor baggage loading, long wait times at LAX branch, long check in process, lack of information on actual Toll process and payment, LAX branch did not answer phones after numerous attempts to reach them. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by GEMMA - 20 August 2024

" I always use Auto Europe when hiring a car to go abroad, and alwayd recommend you to friends and family. It's always slightly cheaper booking through Auto Europe, instead of going directly through rental companies. The order process is nice and easy, good selection of cars and rental companies, and I've never experienced any issues at all when booking through Auto Europe. "

" Quite a long queue to get to rhe service counter, but appreciate there are a high volume of passengers using the service in the Summer holidays. The staff memeber was friendly and helpful, and processed the booking quickly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

WASHINGTON DC, US - Reviewed by KHAWAJA - 20 August 2024

" Overall very good but I tried to price match and it did not work "

" When the car was picked up the security alarm was active every 10 seconds and was only fixed when I pointed out the issue delaying my departure from the location by 25 minutes "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MIAMI, US - Reviewed by ROBERTO - 13 August 2024

" Great as usual "

" Car had suspension problem "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by PAUL - 06 August 2024

" Would be happy to book a hire car through Auto Europe but would not choose Hertz as the supplier. "

" Car was not available on pick up Staff did not know when hire car would be available. Staff were unhelpful and would carry on scrolling through their personal phone or even carry on eating a burger while customers were trying to ask questions. 2.30 hour wait with no refreshments offered "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by RICHARD - 02 August 2024

" Excellent stop usa side trying to make money on extras that no one needs but guess that's their tips "

" As above excellent we will hire about 24/9/ for 1 mth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by COURTLAND - 30 July 2024

" Put an 6 only because hertz blamed auto Europe even though my booking specified a 7 passenger mini van so not sure who is a fault but as a customer of both I don't care who is at fault since dealing with both cost me an extra 500! "

" Not sure if it was hertz or auto Europe that messed up but my auto Europe had a confirmed booking for a mini van but hertz told me they only had a 12 person school bus style vehicle which was not an option or I pay an additional 500 to get a large enough suv to take our family and luggage. Such a rip off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HYANNIS, US - Reviewed by PETER - 27 July 2024

" Easy to book online, great car and good staff. "

" Easy to collect and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUFFALO, US - Reviewed by KHALID - 24 July 2024

" AutoExurope is fine but no accident help or helpline instead just a reference tro notify renting company! "

" Pickup was quick, offered car upgrade to SUV turns out to be a small SUV which is smaller then a full size car I paid for. What's worse the breaks on the car were terrible, unsafe and darn a right dangerous! I had to get the car changed after I realised on route down to NYC, thankfully Hertz Hickville changed the car which better but still with dodgy brakes "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

WASHINGTON DC, US - Reviewed by REBEKAH - 24 July 2024

" n/a "

" not sure why the price was so different between other sites and AutoEurope.co.uk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GROTON, US - Reviewed by ANGELO - 23 July 2024

" No issues with this rental. "

" Generally very good experience. No issues. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by JOHN - 19 July 2024

" As answer to question 3. "

" Everything regarding the booking went fast and efficiently. No line at Herz desk so collected car after just a few minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by SEBASTIAN - 17 July 2024

" Good experience with Auto Europe, but you need to put pressure on your provider (Hertz) to be more professional as they let the experience down. "

" Real issue with the collection. We'd booked a Tahoe or similar and the counter staff kept telling us the booking codes didn't align and we'd have to have a Nissan Pathfinder, which wouldn't be big enough for our requirements. Had to make a major point about contact law and they eventually rescinded and found a Tahoe for us. Have heard similar stories about Dulles rentals. So my experience is the counter staff are not very reputable or trustworthy. They also pushed to include tolls for a daily charge knowing we were unlikely to be using toll roads. Fortunately our local knowledge allowed us to push back. Condition of vehicle was fine and the return experience was good "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by SIMON - 11 July 2024

" Great suv with easy pick up and drop off "

" Very easy to deal with "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by JACOB - 21 June 2024

" As above "

" The only complaint I have is that when I went to collect the vehicle they only had one member of staff and I had to wait about 50 minutes in a queue till I got served Not really exceptable they should have more staff "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by IVOR - 19 May 2024

" Satisfactory "

" Long walk with luggage at orlando airport (MCO) terminal C to get to car and also on return of car to check in area. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by YUVAL - 18 May 2024

" Picked up from Las Vegas airport on May 15 - have not returned the car yet. The car was not cleaned thoroughly. See sample photos. "

" Picked up from Las Vegas airport on May 15 - have not returned the car yet. The car was not cleaned thoroughly. See sample photos. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

FRESNO, US - Reviewed by KEITH - 18 May 2024

" Auto Europe by far the best value for US car rental. You can pay double on other websites. "

" Hassle free collection and drop off of car (once we found our way there). Location of rental car drop off at Las Vegas airport is confusing and poorly signposted. Allow plenty of time as it is a shuttle bus ride to airport terminals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SARASOTA, US - Reviewed by DARREN - 15 May 2024

" All good "

" 1st car was defective and not clean. 2nd car was also not properly cleaned. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ST. LOUIS, US - Reviewed by TIFFANY - 15 May 2024

" 10 out of 10 "

" Excellent customer service, nice vehicle choices, easy collection / drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN RAFAEL, US - Reviewed by SILVIA - 21 April 2024

" Auto Europe should be more clear and precise about the amount that is included in the price. "

" At the end of 5 days rent I have been very surprised to find out that I have to pay 50 $ for taxes that weren't mentioned in the previous email or in the rental agreement. This is very upsetting. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SAN FRANCISCO, US - Reviewed by BRENDAN - 21 April 2024

" Car quite old with multiple existing areas of damage and 48000 miles on the clock But no issues with driving "

" Car quite old with multiple existing areas of damage and 48000 miles on the clock But no issues with driving "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NEWARK NJ, US - Reviewed by STEEN CARL FREDERIK - 15 April 2024

" NA "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NEW ORLEANS, US - Reviewed by ALLISTER - 26 March 2024

" Everything went smoothly no problems lady on the counter was very pleasant even though see was the only one there with a queue of customers "

" Everything went smoothly no problems lady on the counter was very pleasant even though see was the only one there with a queue of customers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by WILLIAM - 19 March 2024

" Not overly impressed "

" Not nearly as good or efficient as Alamo "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by ANDREW - 14 March 2024

" See comments in 3 above "

" Everything was fine, but it did seem strange that on returning the car we just had to leave it with the keys in and did not have to check out as such. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by WAYNE - 04 March 2024

" All good no complaints "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by SELWYN - 27 February 2024

" Auto Europe great price- good communication. Would certainly use again, hopefully for car hire from Milan Bergamo this May. Would use Hertz again - unfortunate with the vehicle. In hindsight should have changed vehicle straightaway. "

" Short Queue a bonus, Service at counter slow but satisfactory. No extras forced on you. Car in good condition externally Internally a strong smell of substance (weed ?) - smell still present and unpleasant for the duration of hire. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by ALISTAIR - 27 February 2024

" Easy experience with Auto Europe "

" I have been charged £90 over and above the agreed rental. I would like to know what this is for, or have my account refunded - thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by STEVEN - 18 February 2024

" All good "

" No queue at counter, pleasant chap sorted the rental car and gave a free upgrade. No down side. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by JEREMIAH - 13 February 2024

" good prices "

" Hertz charged me a recharge fee after I returned the car at 80% battery which was what they required. They have no way to contact them via phone either. I left an item in the car and they have been impossible to join "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LOS ANGELES, US - Reviewed by MARTIN - 12 February 2024

" Excellent from start to finish "

" Staff at LAX were lovely and friendly. Car was amazing and very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MARTIN - 11 February 2024

" all good "

" Lady on the counter was a bit miserable but she processed it efficiently. Car was great and so was the drop off experience "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by UNMESH KUMAR - 08 February 2024

" I have always rented from auto Europe but this time my experience wasn't as expected . I wasn't asking something much but the way the lied to me by saying I would get a Tesla and when I went to hertz they said my booking didn't have the special code for a Tesla but just an EV , I was very disappointed . Very poor experience "

" I felt I booked a Tesla or similar , but when I went to hertz they said that the Tesla code for booking was different and when I asked the counter staff she didn't even treat me well , she just said if you want a Tesla contact autoeurope , that was the worst part . "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LOS ANGELES, US - Reviewed by YUVAL - 27 January 2024

" d "

" I reserved an electric car with the phrase "or a similar..." and was astonished to find out that I cannot get as a substitute a compact size petrol car. I had to pay extra 111 USD. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MATTHEW - 23 January 2024

" I was charged $26 for returning the vehicle 1 hour late which was excessive IMO. "

" Counter at airport was conveniently located and I didnt have to wait long to be served. The vehicle was about 5 mins walk away. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEVEN - 10 January 2024

" As I said before. The car was fine but would have been useful knowing where to go out of the airport. No help there whatsoever and no sat nav "

" Ripped off at Tampa by being talked in to a full tank of fuel. We were told it would work out the same price as a garage but it was actually much more. No offer of a sat nav so I had to use phone. First thing we did was get lost. Dread to think what my phone bill will be. Maybe making sure people know where they're going is more important than other expensive unnecessary extras "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MIAMI, US - Reviewed by UMESH - 07 January 2024

" DESPITE COMPLAINING OF THE HERTZ ISSUE AND REQUESTING THAT THE PAYMENT YOU HAVE COLLECTED FROM ME BE REFUNDED AND POSSIBLY SOME COMPENSATION FOR TEH INCONVENIENCE , I HAVE NOT HAD ANY COMMUNICATION BACK SO I HAVE HAD TO PUT A DISPUTE ON THE CREDIT CARD. "

" I WAS MADE TO WAIT FOR OVER 2 HRS TO BE TOLD THEY DID NOT HAVE ANY VEHICLES FOR MY PRE PAID BOOKING, WHILE PEOPLE WHO HAD BOOKED DIRECTLY WITH HERTZ WERE ABLE TO GET THERE VEHICLES AND DRIVE OFF "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KONA, US - Reviewed by WILLIAM ROY - 06 January 2024

" No problems and quick service which what you want when you are on holiday "

" Very quick and we were on our way in miutes "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by MARK - 21 December 2023

" Whole Experience was easy with fast pick up and easy drop off. "

" I Gave Hertz a 9 the car was fine, it just looked abit shabby because all the wheels were scrashed . It's not there fault it's the drivers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by JAMES - 29 November 2023

" GREAT SERVICE AND GREAT VALUE "

" SPEEDY AND EFFICIENT DROP-OFF "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALEX - 20 November 2023

" No issues with Auto Europe, however , Hertz didn't have any SUVs for pick up and sadly, no one to speak to at the pick up point about this issue. "

" I was expecting to pick up a Ford Escape, SUV type vehicle, but there were none available and I ended up with a saloon car, which wasn't what I had booked via Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOSTON, US - Reviewed by JONATHAN - 20 November 2023

" auto europe has always been good "

" tried to charge me 2 days worth of extras for a one day rental on collection as i was 20 ins early. the cars were mall pretty battered and tired. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CLEVELAND, US - Reviewed by VIKKI - 15 November 2023

" Obviously the above is out of your control but I would be reluctant to every pick Hertz from your website again "

" Unfortunately, Hertz decided to pre- charge me for the use of toll roads, with no explanation of this. As I was unaware, on each of the three occasions I used the toll road, I paid by debit card. Hertz claim 'there are lots of toll roads in Ohio' and they 'have charges on the car's plates'. There is, in fact, one toll road in Ohio and definitely no charges on the car's plates for the time I had the car. They have failed to provide proof (as there is none). I will not be using Hertz again or recommending to others. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by PAUL - 13 November 2023

" Overall the experience was good, a couple of low points for me personally. Vehicle and service was adequate rather than great. "

" Overall the experience was good, but a couple of points left me disappointed. 1) I was given a Ford Expedition Max, but I really wanted a Chevy Suburban. I appreciate that the booking says 'or similar', but this change was something a petrol head finds poor. 2) Upon collection of the vehicle at MIA, the over sell of extra insurances and costs was way to aggressive, which I didn't appreciate. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by JONATHAN - 12 November 2023

" Fine with auto Europe, just never Hertz again "

" Extremely poor. Picking up car they changed the car to another grade which wasn't electric but larger, this was OK. However, the clerk added roadside assistance at 10 dollars a day without telling me or asking. Had I not checked the paperwork before handing car back, I wouldn't have noticed. Thoroughly fuming and will never use Hertz again "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KC - 12 November 2023

" Auto Europe absolutely fine, Hertz not at all. "

" When I picked up the car, I was asked to initial a screen to approve the contract unseen, when the contract was emailed to me, I found that premium roadside assistance had been added, adding £100 to the bill. Hertz customer care said that they could only deal with it post return, and post return said that my initials on the screen meant that I had agreed. It's a rip off I would expect from a shoddy company, stupidly I had expected better. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by MARK - 31 October 2023

" Good "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RICHARD - 26 October 2023

" The hire rate and customer service from Auto Europe were good. I wait to see how you handle my complaint detailed above. "

" I was informed by a USA police office, who is a family friend, that the car is illegal; as I would have received a citation for the split windshield wiper on the passenger side. In addition, 50% of the body panels had damage and the interior was not clean. The worst car hire experience ever. I'd like to raise a formal complaint, receive an apology and a refund of 75% of the car hire cost. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TAMPA, US - Reviewed by RALPH - 22 October 2023

" Easy booking and excellent pricing with full cover for excess included which was great peace of mind justiick "

" Quick pick up at Tampa and also drop off well organised and final bill emailed before I even checked in for flight home "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by NEIL - 21 October 2023

" Brilliant "

" Easy rental. No hard sell "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by MICHAEL - 19 October 2023

" I've a feeling booking through third parties rather than direct leads to being given the poorer quality vehicles they have available "

" Car was of poor quality and inside of windscreen was filthy "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

WASHINGTON DC, US - Reviewed by DAVID - 16 October 2023