AUTO EUROPE HOUSTON, UNITED STATES Car Rental Reviews

HOUSTON, US - Reviewed by ROBERT - 30 May 2025

" all excelent "

" all excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by PAUL - 09 May 2025

" The Contract note said we had to call Auto Europe if going to be late at pick up. As our flight was cancelled we were very late. However, Auto Europe was closed and I did not have a US phone so had to borrow one to call SIXT. On emailing Auto Europe you said that being late was not an issue in USA. That would have been nice to know in advance as it caused a lot of stress and required asking a stranger to borrow their phone. Perhaps you can alter your communication for USA rentals? "

" Really good experience after picking up car. See below for issue with Auto Europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by NIGEL - 06 May 2025

" Very satisfactory "

" Signage at pick up point very poor "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by JOHN - 26 April 2025

" Easy to make the reservation. However, as a middle-man, your use is very limited & not noteworthy. "

" Overall it was ok but I was surprised at how much I was asked to pay in taxes; this was not made clear up front. I was offered an upgrade for what I was told was $20. I expected that was in total. Upon receipt of my invoice I was actually charged $24 per day. I feel as though I was deliberately mis-led to increase the sale value. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by SIMON - 25 April 2025

" See above "

" Good car , good pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DONALD - 24 April 2025

" Professional, effective communication throughout. Pricing transparent, and the car hire company was excellent. Thank you. "

" I have travelled the world hiring cars for many years. I do not recall using National before now. They were excellent, from start to finish. Thanks for connecting us! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by JOHN - 28 March 2025

" On arrival at Houston the queue to collect the car took 50 minutes. Other people were very irate and there was only one person serving at the counter. It was a terrible service. However the car was good. "

" On arrival at Houston the queue to collect the car took 50 minutes. Other people were very irate and there was only one person serving at the counter. It was a terrible service. However the car was good. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by CORNELIA - 19 March 2025

" The auto Europe part makes it very easy to book ... shame about the local service this time.. previously it has been better. "

" Budget had to borrow cars from avis. The queue included those who had pre reserved and those just booking as they arrived. Those who had prebooked did not have their cars reserved so everyone was waiting for a call off and send from Avis. It took the best pat of 2 hrs to get vehicle.. it was not what I ordered and it was dirty and had a burn mark on the back seat. I may consider using an avis choice going forward to see if get better vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by NIGEL - 09 March 2025

" no problems "

" everything went well with the booking very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by MALCOLM - 09 February 2025

" Never again "

" Sadly yet again Budget have no customer service skills. Was overcharged foe every cover I already had and to make matters worse was ignored when challenged. Auto Europe continue to let this happen which having used you many times is bringing it our relationship to an end. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by TIMOTHY - 02 February 2025

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HOUSTON, US - Reviewed by CORNELIA - 30 December 2024

" As per previous so easy to use "

" So easy for the entire experience Much appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLIAM - 27 November 2024

" Nice car. No problems "

" Nice car. No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLIAM - 20 November 2024

" As above "

" Nice clean car. Staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by IAN - 02 November 2024

" It has been good overall. "

" We were offered the choice of three vehicles at pick up. The one we chose was well presented, but showed a scheduled service was needed, which I would have expected to have been done before it was rented out again. We had no issues with the car during the rental period. They could also improve the description on the web of how to get to the car pick up site as it talks about a Sky Train, which doesn't exist. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by NIGEL - 01 November 2024

" Good deal compared to other equivalent rental offers. "

" No difficulty with delayed (20 hours) pick-up due to flight cancellation and delays. Counter staff helpful and proficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DEAN - 28 October 2024

" Happy "

" Fraudulently charged for item I did not ask for or agree to. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HOUSTON, US - Reviewed by ANDREW - 23 October 2024

" Auto Europe gives me the best deals, especially concerning liability insurance. "

" After checking in at the rental counter without any problems, I walked down to the garage expecting to get in my car and drive off. That did not happen. Instead, there were about a dozen people ahead of me, standing around trying to pick up their car, as well, and getting nowhere. There were three more employees there running around trying to figure out what cars go with which client. They proceeded to "re-check" everybody one more time. It looked like a Chinese fire drill. After an additional THIRTY minute wait, I finally got into a car. This has never happened to me before and I have used Thrifty many times in the past. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by STEPHEN - 14 October 2024

" Easy booking and cheap prices marred by Avis incompetence "

" No cars available for 2 hours had to wait after a long flight waiting for valet to clean cars no updates from counter staff who just sat there chatting amongst themselves. Very disappointed with a company like Avis and would never use them again. We used Alamo 2 weeks earlier at the same airport with no issues "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

HOUSTON, US - Reviewed by STEPHEN - 01 October 2024

" A very professional outfit who I would recommend to everyone and great value for money "

" Very professional service and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLIAM - 29 September 2024

" Great car hire with great insurance cover at a competitive price. "

" Efficient service and great vehicles at a competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by STEWART - 18 September 2024

" Excellent overall "

" Great service. counter staff are excellent. Fast and smooth return of car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by STEPHEN - 16 September 2024

" All good perfect vehicle and great service from Thrifty and Auto Europe thank you. "

" All good would definitely use thrifty again. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DEREK - 12 July 2024

" Auto Europe were great to book with. "

" I was charged $375 for extras that I was never asked if I wanted or was told they had added them when I ask what the $375 was I was told it was a security deposit and would be refunded to my card. I signed the agreement without reading every word . So please be careful and double check before you sign any agreement. Not a trustworthy company "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

HOUSTON, US - Reviewed by DOUG - 31 May 2024

" Very positive experience, I was given a Dodge Charger which was much appreciated!! "

" The only criticism is that the Budget desk was closed when I arrived and I had to stand in line at AVIS - not a problem, but they didn't have many staff at first and so it took a little while to complete the paperwork and obtain the keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by BABADEHINDE TOLULOPE - 22 May 2024

" I need a response to the comment above because I was delayed by the staff and forced to pay for roadside recovery. "

" I purchased a fully insured car and I was forced to pay 100usd for road side recovery which I understood to already have been included in the price that I paid on your platform. Was I conned by the desk staff? "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by CHARLES - 26 April 2024

" Not too happy "

" Dollar has charged $53.59 for gasoline in advance subject to returning the car with an empty tank as we were informed it would be the same amount in comparison to what we would pay in the city by the representative who booked the car out into our custody at Houston Texas. He informed us Dollar will refill the tank at $3.00 per litre in-house being the same amount in the city. However, when the vehicle was returned, it still had half a tank of gasoline which I photographed as my evidence in chief. I am therefore shocked to notice Dollar still applied full cost of $53.59, as if the car was returned with an empty tank of gasoline. My understanding is that the difference between the half tank to refill the gasoline back into the car could have been added to the toll cost incurred which could have reduced the cost of the toll we incurred at £95.88. In my opinion, Dollar should not have incurred more than $22 to $24 to refill the car tank back to full tank of gasoline capacity. This means Dollar could have refunded up to $30 back of the credit card that was debited. As I will be flying to Cleveland in the next two weeks, I will be declining a return empty tank with the same Dollar upon pick-up because I simply believe it is a scam to make more money out of customers hiring car. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by DAN - 12 April 2024

" - "

" Demand for cars was high in Houston during the eclipse. I got a bigger car (SUV) and I have to pay a difference. But it wasn't a problem... I was happy to have a car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by MARTIN - 12 April 2024

" Fast in and out "

" Fast in and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by JOHN - 01 March 2024

" your booking process is fine. Budget just let you down "

" I booked with you last year using Alamo and had no problems at all. This year i tried Budget. On attending the desk they tried to give me a Toyota Corolla. I explained i had booked an intermediate SUV. They then gave me a Jeep Grand Cheroke. When i set off i noticed the display was showing the tyre pressures which showed two tyres at 36 and two at 34&32. I thought this was odd to be displayed instead of the speed. The next day the tyre pressures on the ones that were 34&32 were now showing 30 and 28. I inflated the tyres and noticed that the dust caps were already missing off the two lower inflated tyres. This continued for a few days until i could return the car to a branch. I believe the tyre pressures were an issue before i was given the car. The staff at New Orleans airport were rude and abrupt. They gave us a different car, a Mazda CX-9 but this did not have Sat nav. where as the Jeep did. They said this was the only vehicle available. It was very dirty and lots of minor damage. For the last few days of the holiday there appeared to be some electrical issues which included the car kept telling me the ignition was still on, even after i had turned it off, and the trunk would not operate via the buttons and would not lock. We were then 2 hours away from the nearest branch and was wary of the poor attitude of the last desk staff so we made do with the car and got it back on return day. the man in the car park saw the ignition warning light and that the trunk would not operate or lock. He said he would sort out for some money to be refunded but we have not had any. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by PAUL - 29 January 2024

" Easy to use website and reasonable prices. "

" Quick and efficient collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by GAVIN - 06 January 2024

" auto europe has competitive prices and good customer service but won;t use thrifty again "

" The agent did not explain the extras and charged us the same price we paid to auto europe in extras. Luckily we noticed before we got in the car but still ended up with some extras that we didn;t want but after a flight from london and a sick child we just needed to leave. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by IAIN - 20 November 2023

" Extremely poor experience. Had to wait over 3 hours for a car resulting in us having to cancel our plans for the evening. "

" Had to wait over 3 hours to collect vehicle. Budget had no cars at airport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by MASSIMO - 14 November 2023

" The overall experience with AuroEurope was very good. Recommended to give them a call. "

" Easy to get to and good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by D - 30 October 2023

" A good hire but problems with Alamo at the start due to the fact they don't normally hire over 30 days but after being sent back from the exit by the gateman examining my paperwork. A supervisor had to sort things out. Otherwise everything was good. "

" After initial problems with paperwork problems due to hiring the car for over 30 days things went well "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ROBERT - 14 October 2023

" Please see 3 "

" I found autoeurope website easy to use I was looking for a rental at Houston George Bush international airport the choice of vehicles and the prices we far superior to their competitors. I chose Enterprise as I had used them before and the experience was great every member of staff could not have been more helpful from start to finish was amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ALEXANDER - 23 August 2023

" You are the best way to rent a car "

" It was very good, just the gps charger did not work. But everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by TONY - 02 August 2023

" N/A "

" Was told by Dollar agent that we would only pay for days when on toll roads, that's not true, I've charged $300 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by CONSTANTINO - 21 May 2023

" Would use again "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ROBERTA - 02 April 2023

" As above "

" I had to have my original car exchanged because of a flat tyre, as unfortunately there was no spare tyre in the boot. The exchange was fairly painless as I was not in a hurry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by PETER - 28 December 2022

" Hi Devin The service that we have received from all the Alamo staff has been excellent. However When we arrived at Houston in the evening we were disappointed that we did not have a choice of vehicle and you only had one luxury car available. We stayed in the Houston area for 4 days only covering bout 50 miles. We then set off on our trip towards Miami, within a couple of hours a service light reminder came on the dashboard. When we arrived at Lafayette we rang Alamo who suggested that we exchange the vehicle at Baton Rouge airport. Unfortunately they did not have any luxury vehicles available but the service light concerned us every time we started the car. We accepted a lesser quality car as an interim car this being an Infinity Q50 which had a horrible ride which made my wife feel ill. We called in it the next airport on our route which was Mobile, they had nothing better so were advised to carry on to the next large Airport which was Panama City where we met your representative Joshua.hale@ehi.com who was sympathetic to our situation but again he did not have a luxury vehicle to exchange but did offer us a Cadillac XT4 which we accepted and was fine but not the quality we originally hired, he also gave us his email and asked us to contact him with any other issues. From leaving Panama City on our way the oil warning light came on so we contacted Joshua who gave us some options. We chose to exchange the vehicle at Tallahasse Airport who again had no luxury cars but as we still had a long way to go we were not happy with a warning light being on. We exchanged for a Dodge Ram Truck which unfortunately again made way wife feel a little ill due to the rolling. We finally arrived at our destination Airport, Orlando with still 2 weeks to go. They had a choice of only 2 luxury cars both of which were covered in scratches. We accepted a Lincoln MKZ. We therefore ended up with 4 unplanned visits to your car rental locations to secure a luxury car causing us long route delays and inconvenience filling up the cars with fuel at each location and being without a luxury car for a significant part of our journey I can not fault any of your representatives especially Joshua at Panama City, but in the first instance we should not have been rented a car with an imminent service required for a 6 week long distance hire We have been using Alamo as our first choice of car rental since visiting the USA since 1978. This vacation has been a bit of a nightmare with the quality and lack of availability of your vehicles. The only saving grace for your company is the staff we have dealt with. We will be coming back to Orlando on the 8th of February 2003 until the 30th of March and have not yet booked a rental. Kind Regards Peter & Linda Bowman "

" Please find below our email to Alamo "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HOUSTON, US - Reviewed by DAVID - 15 December 2022

" Thought I had purchased full cover but was charged more! "

" Car smelt of smoke. Very little choice of vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HOUSTON, US - Reviewed by PHILLIP - 18 November 2022

" Your service to date has been fine "

" I had a minor accident with the rental car on October 26. This resulted in a dent to the back bumper. I called Alamo and spoke to two different people. The latter took brief details and said someone would be in touch in 7 - 10 days. I heard nothing back so on the last day of the hire period (Nov 12) I called again. I was given a different number to call and discovered the office was closed at the weekend. I have still not heard anything from Alamo could you advise how long this process is likely to take. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ANDREW - 13 April 2022

" Told one thing over the telephone and something different at the check in counter. "

" I was surprised that the insurance that I thought came with the car, did not. I ended up paying for insurance that I was told I had already paid for. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by MARY - 13 April 2022

" OK. but... not what I wanted "

" I did not get the category of car that I wanted and that a NO NO. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by GARETH - 21 February 2022

" Easy searching and great deals via Auto Europe - simple to see wide selection of vehicles and offers. Voucher issued promptly and immediately accepted by hire desk staff - no dramas, no pressure sales and no expensive surprises on return. Honest and transparent- have used this Auto Europe many times and will keep doing so. "

" Straight forward from collection to drop off. Car was good, clean and in decent condition. Have used Sixt before and always been satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by GORDON - 10 December 2021

" Auto Europe is an easy booking process at a good price. "

" Good value for money, efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by JULIANA - 07 June 2021

" When I arrived to pick up my car SIXT didn't have the reserved car available. They wanted to hand me a huge truck instead, which I didn't accept, because it wasn't anything like the type of car I chose. After more than 30 minutes waiting and talking to resolve this problem SIXT gave me a smaller car. "

" When I arrived to pick up my car SIXT didn't have the reserved car available. They wanted to hand me a huge truck instead, which I didn't accept, because it wasn't anything like the type of car I chose. After more than 30 minutes waiting and talking to resolve this problem SIXT gave me a smaller car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by GEOFFREY - 30 November 2019

" booking easy but cannot coment on customer service until you respond about my experience with Dollar. "

" Booked with GPS - Counter staff handed over GPs in pack but gave no instructions or advice on how to set up. Also did not advise me about toll roads or offer toll road prepay option. Unable to fit GPS in car (it was just a nokia mobile phone and a USB lead)- had to return to pick up. Nobody except manager knew how to set up - when manager arrived it was apparent that the fitting to fix the GPs in the car ( on the air vent so that you could see the GPS) was missing from my pack. Manager brought me a fitting but still did not explain about toll road fees or system to prepay or avoid toll fees. Whole process took over an hour before I left the pick up. As compensation the exit assistant offered me free tank of gas but this was not noted on my contract. After leaving the airport the GPs directed me onto a toll road - I had no way to avoid entry and because I did not have any prepay toll vouchers understand that I will now receive a fine plus a admin fee. I am very unhappy over the lost hour to get the GPS fixed in the car and that toll fees were not explained to me at pick up and that I was not advised that the GPS could be set to avoid toll roads. The GPS was very buggy and difficult to use - screen almost impossible to read in the bright light of day . On drop off there was no record of the free tank of gas although after disputing the contract the assistant did agree that I would not have to pay for the gas but because I had paid in advance through AutoEurope I would be charged the toll rod fine and an admin charge. I was told I would receive an invoice by email but I have not received anything so have no idea how much I have been charged. Car was good and return assistance excellent but pick up agent very poor and GPS extremely poor. Because I rented through AutoEurope I have no control over 'extra' charges that I may receive. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by MARTIN - 25 November 2019

" Good "

" The vehicle we ordered wasn't ready . One could have been made available but we would have had to wait . The drop off was very rushed "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by WAYNE - 23 November 2019

" Good pricing which is easy to compare for each of the main car companies. "

" As usual seamless process, the pick up attendant was very helpful in getting me a vehicle that met my needs fully and it was a great car that I did some 5000 miles with no problems at all. I always use alamo in the states and the vehicles are always in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DAVID - 18 November 2019

" The booking process and the condition of the vehicle was excellent but the check out and wasted time in Houston has definitely put me off . We didn't get to our accommodation in Austin after midnight 4.5 hours late.. "

" On arrival after an 11 hour flight from the uk , arrived at the thrifty counter to be informed that the car we had booked was not available but they could offer us a mini bus type van!! We booked a Chevrolet Tahoe specifically as there were 4 adults travelling with 6 suitcases and we were intending on doing a lot of travelling so wanted some comfort !! I had a heated exchange with the rep and after 1 hour he informed us that we had been upgraded to a Chevrolet Yukon which was fine until we got the vehicle , loaded our luggage and proceeded to the exit , whereupon we were stopped and told to return the vehicle to the lot as it had a safety recall notice on it and was not allowed out of the lot?? When we returned and sought out the rep we we then taken to a Chevrolet Tahoe ??? So after 3 hours wait we eventually got the vehicle we originally booked but there was no gps which we had booked and paid for ... we eventually got a gps device from another company ( hertz) . We left the airport over 4 hours later very dissapointed with the overall check out process and very unprofessional , aggressive nature of the thrifty staff. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ROBERT - 17 November 2019

" I am disappointed that I did not get the car I selected and did not get a choice at Houston and had to take what was left. I am also disappointed that I had to pay for breakdown insurance. The car belongs to you and if it breaks down you should have a responsibility to attend and collect your car and provide a replacement car. I had to take the insurance out as I was in a foreign country to me and had to ensure my family was safe. This cost I feel was unacceptable. "

" I have emailed to query that a payment has come out my bank account on the inital booking from auto-europe and the full bill has come out my accou t by thrifty. there should be a credit for the initail payment. please advise. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by ANDREW - 11 November 2019

" Almost new cars. Always clean. Very efficienct service. "

" The second time I've rented from Avis through A E Europe and another great experience Car almost new and no up selling of insurance on pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DAVID - 07 November 2019

" no issues. very straight forward "

" very straight forward. no probkems. great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by JEFFREY - 05 November 2019

" This is my preferred way of booking a car in Houston. You have piece of mind that all insurances etc. that are required are taken care of, so no surprise extras or arguments at the service counter. "

" Service all ok. Car was really rough on the outside. Looked like it had been siezed or impounded with big tape marks on all doors and trunk, plus hundreds of small chips out the paintwork. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by BARTHOLOMEW - 26 October 2019

" Excellent value "

" Excellent service from start to finish representing good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by PATRICIA ANN - 26 October 2019

" Alto Europe is fine Alamo is not "

" We asked for a small vehicle this was not available so we had to switch vehicle the next day this one had to be returned after two weeks as it needed a service and again a small vehicle was not available and we had to wait a long time until one was "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by D - 25 October 2019

" A good experience "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ANDREW - 24 October 2019

" This was the first time I've used Auto Europe and I must say they are the best method of booking a car. Other sites are not transparent about the level of insurance. Book with Auto Europe because your covered by insurance and they don't hide additional fees like most other companies. "

" The car pickup at Westheimer road Huston was the best I've ever encountered. Justin, who dealt with me,was very polite and efficient. He did an excellent job and ensured the car had been cleaned correctly. Well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by LAURENCE - 14 October 2019

" I feel that international customers should be given time to be familiar within confident with the vehicle before driving off. The Sat Nav mapping was woefully out of date which caused a considerable amount of difficulties and at times was dangerous. This needs to be addressed as a matter of urgency Management need to take responsibility to ensure that their staff understand the different needs of international customers and ensure that we are given appropriate information before setting off. I spent an extra $600 On stuff I didn't need which soured the whole experience. I was frustrated and lost trust in the ably of the Sat nav to get me to my destinations. "

" I felt that I was given insufficient information about the car I ordered. I was sold an upgrade I probably didn't need. I was miss sold toll charges I hardly used and with hindsight could of avoided. I was not given any familirisation of the vehicle nor I was I shown how to operate the Sat nav. It was a case of here are the keys get on with it. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HOUSTON, US - Reviewed by KIRSTY - 11 October 2019

" Great "

" Pleasant experience, would recommend would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by CAROLINE - 02 October 2019

" Price was competitive and reasonable, counter adviser was friendly, personable and efficient, didn't try to sell me additional insurances which I've had with other rental companies. Staff allocating cars were very helpful and accommodating, showing me how to use the GPS they installed for me. Many thanks "

" Price was competitive and reasonable, counter adviser was friendly, personable and efficient, didn't try to sell me additional insurances which I've had with other rental companies. Staff allocating cars were very helpful and accommodating, showing me how to use the GPS they installed for me. Many thanks "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by WILLIAM - 27 September 2019

" One of the best car rentals I've experienced. "

" Very good service by Alamo from picking the vehicle up till dropping it back off. Nice to have drop off facility right next to terminal instead of walking across the car park with luggage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by EMMA JANE - 09 August 2019

" Very easy to arrange as well as pick up and drop off. Lovely car too. Very impressed with the entire experience "

" Very easy to arrange as well as pick up and drop off. Lovely car too. Very impressed with the entire experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by BRIAN - 22 June 2019

" Car was good. But staff in thrifty not so much "

" Counter staff just wanted to sell extras and started to argue when I said no "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by SHAHIDA - 01 May 2019

" Best service "

" Very nice service and great vehicle given will definitely be using budget services again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DAVID - 23 April 2019

" easy to negotiate website. Good price for Alamo with all costs included, insurance excess, taxes etc. so no hidden surprises when collecting the car. "

" Very easy and swift collection of car. No hard sell of extras. Car did have a warning light saying service attention needed when we picked it up but no one seemed concerned! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by GUY - 20 April 2019

" On arrival had to pay well in excess of £100 worth of "hidden charges". This wasn't extras but tax etc and "toll fees" that were overly excessive when we found out what they actually cost. - this is a con We didn't hire the sat nav, we paid £15 to hire from Ebay seller which was less for 9 days than it was for 1 if added to the hire car - this is another rip off "

" On arrival had to pay well in excess of £100 worth of "hidden charges". This wasn't extras but tax etc and "toll fees" that were overly excessive when we found out what they actually cost. - this is a con We didn't hire the sat nav, we paid £15 to hire from Ebay seller which was less for 9 days than it was for 1 if added to the hire car - this is another rip off "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HOUSTON, US - Reviewed by STEVEN - 09 April 2019

" Really easy booking experience and I understood the totality of the charges before hand. "

" Super easy to deal with at collection and when dropping off at back Houston airport. Great car [Jeep Cherokee] had just 1100 miles on the dial, the car was immaculate throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by SORCHA - 05 April 2019

" Large queue to collect the car at Houston and the process seemed slow, but very friendly. "

" Large queue to collect the car at Houston and the process seemed slow, but very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLIAM JOHN GARETH - 01 April 2019

" Auto Europe service was great and will use again "

" great service everything went smoothly will use Dollar again many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by JACQUELINE - 20 March 2019

" Great overall experience "

" From start to finish excellent service great car. Toll price for easy pass far to expensive. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ROBERT - 30 January 2019

" Poor customer service and seems your US partners just want to rip off as much money as they can from your customers! "

" Well you asked. On arrival at Houston, we went to the pick up point in the airport and was grilled by the male agent to rent sat nav at $15 a day, we didn't need it, he wanted $15 a day for extra driver, we didn't need it, he wanted $6 a day for breakdown cover, he wanted us to take out more insurance than we already booked, he wanted us to pay him for filling up the car as we took it saying, its cheaper if you pay me for filling the car up with him and return it empty, we did that but noted on our driving, the most we could ever get in the car was $20. Customer service would have to improve dramatically if you ever want us to use your car hire service again, sorry but whilst the car was fine, your Houston staff need lessons on how to treat customers and not scam them out of more cash. He charged us an extra $150 for what on the pickup, crazy when you consider we paid you £370 for the 2 weeks, a total poor experience and high cost! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by CHRISTOPHER - 09 January 2019

" Autoeurope was fine/good and i'd book through them again. Voucher, clear explanations of what was and wasn't included was very helpful as well as the backup point of contact if there were difficulties at the counter. Have had many positive experiences of car hire in the US. This is the first time i'd used thrifty, i'd be unlikely to choose them again. "

" Available car was in a poor condition and no choice. Waited for a second vehicle which was less damaged but still had some issues. Size of vehicle felt more sub-compact (Nissan Note) compared to the booking of a compact (Ford Focus or equivalent). "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by SHEHRYAR - 05 January 2019

" The overall experience was very good. However it would be great if there were options when searching for cars to choose full insurance cover. At the moment you have to do a general search and then go into each offer to see what insurance is provided. "

" 1. I had rented a car through auto-Europe and had selected one that provided full insurance cover and excess waivers etc. At the counter the sales person still tried to convince me to by either a corporate or normal insurance package. I travel to the states a lot and understand that this isn't required. However I can imagine that anyone new wouldn't understand the difference and then pay extra for this unnecessary cover. 2. The queue was very very long. There were many people in line that hadn't pre-booked a car. There should be some sort of fast track option to those who have pre-booked. 3. The salesman told me to go to bay A8 to collect my car. It took around 10 minutes of walking to get there and when I did the bay was empty! I had to go back to the counter with all my suitcases and get another car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by RICHARD - 21 December 2018

" Next time I use Auto Europe I will need clarification of the features like roadside assistance and insurance and I will need details of how it works and who to contact in an emergency in the USA. Being told to call Europe is not an option. Luckily we were ok this time. "

" The guy at the Alamo front desk at IAH was totally uninterested in our booking. Couldn't be bothered to look it up and just wrote the number on the front of the hire document. When I asked about the roadside assistance that comes with the Auto Europe booking he said that if we required assistance we should telephone Auto Europe. Good advice for a breakdown in Texas? The guy on the car lot was the same. No interest in us, just wanted to chat to his buddy in the office. Got rid of us as quickly as possible. Didn't explain any of the features of the car. No notes about existing damage or scratches. It was left to the lady on checkout to sort out our booking with contact numbers, driving license, addresses and everything else. It took about 20 minutes because UK info does not fit easily into US computer forms and she did not understand a UK driving license. We had an issue with the a/c in Texas. Not pleasant when the outside temp is in the 90's!. No contact no. for local Alamo on the paperwork. Head office lady could not get rid of us quickly enough and passed us to roadside assistance who said it was not an emergency but helped us anyway. She organized a replacement car at a local agent in Bay City which would be available at 4pm. Called agent and was told the car may not be available but they would contact us. We heard nothing else from them. Luckily the a/c righted itself and we kept the car. Received an email from Alamo to say that we must take the car in for an oil change. Exchanged several emails with Alamo and I said that it was strange that when they wanted me to do something they could contact me but when I had a problem they were not interested. Also told them that I expected a hire car to be ready for the hire duration. They said they would find a local service company to do the oil change. Heard nothing else. I will not be using Alamo again. Next time I use Auto Europe I will need clarification of the features like roadside assistance and insurance and I will need details of how it works and who to contact in an emergency in the USA. Being told to call Europe is not an option. Luckily we were ok this time. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

HOUSTON, US - Reviewed by JEFFREY - 08 December 2018

" Easy to book. Prices are comparable with the most compettive available at Houston airport. I like the fact that the insurance coverage is clear on the agreement and sufficient for use of the car in Texas. All too often car hire in Houston through the car hire form direct results in additional costs for insrance. "

" Overall good. Don't like that they try and sell you extra insurance cover for "Roadside Assitance". My view is that it's their car and I should not have to pay anything if it breaks down - my view is the merchantable quality test should be that the car should be running..... "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by JAMES - 01 December 2018

" Great service "

" I used the automated collection. The only thing is that most of the time is spent rejecting every extra option which is annoying as they are all on separate pages. This takes longer than anything else. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by GILL - 28 November 2018

" Could not have been easier! "

" Efficient, pleasant, easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by GERARD - 28 November 2018

" Very good "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DANIEL - 10 November 2018

" Always a pleasure, never had any issues returning and the toll charge is always very reasonable, no more than about $20 charged to my card upon return. "

" I always get an SUV from Alamo on my trips to Houston. The staff are great, very friendly and the car is always brought around quickly and ready to go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by STEPHEN - 10 November 2018

" Only complaint was there was no parcel shelf to hide our luggage and no remote key only manual key. Otherwise very good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HOUSTON, US - Reviewed by MICHAEL - 02 November 2018

" Despite the lack of cars, Avis is a very professional company! "

" Unfortunately we had to wait in the queue at the Avis counter for nearly an hour waiting to be seen. They did not have enough cars for the number of customers waiting. In the end we were given a Dodge Grand Caravan instead of the Ford Focus we were expecting but that was fine. Just glad to be on our way. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DAVID - 30 October 2018

" ?? "

" not sure if car i got was standard suv[mitsabushi outlander] then told i had to pay for added drivers, until i complained was then told i had to return car with full tank of fuel, which i did to avoid extra charges. drivers and fuel should have been included "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by MARTIN - 30 October 2018

" Smooth..... "

" All-in-all a good service. Nice to be able to choose your car. The car we chose was a bit "tired" (scratched paint, scuffed alloys, worn carpet etc) so we were concerned we would have issues checking it back in, however all was ok. Car was reliable and performed faultlessly for 2 weeks and 3000miles. I would use Alamo again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HOUSTON, US - Reviewed by GORDON - 30 October 2018

" If you are renting a large vehicle, start searching early and repeatedly as prices can vary from month to month, and isolated bargains may appear "

" We had quite a long wait before being taken at the counter, despite there being a very short queue. Apart from that, everything went completely smoothly "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ANDREW - 29 October 2018

" Europcar were very good but check out the toll roads before you travel "

" We were very pleased with europcar The only problem we had was with the counter staff who insisted we needed the auto pay scheme for the toll roads as most of the roads around Texas were tolls.not knowing Texas we agreed only to find out we didn't need to use any toll roads at all which cost an extra $140 a bit of honesty wouldn't go amiss "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLEM - 21 October 2018

" AE as always good value and good to have comprehensive insurance. The one thing you could improve on is selection of additional drivers in a search, some firms give a spouse for free (Budget), others charge a fortune like $13 - 15 a day (Alamo) which is pretty steep "

" I often use Budget and Alamo, so this was a first to try out Thrifty but I wasn't impressed. First the counter person try to hard sell me extra insurance (telling me I am not insured which I know through AE I am) and a toll card (not required in Houston for where I am going. Then on selecting a car the first had an empty tank (never had that before), the second a low pressure front tire. There third one I got in was fine. I have not had this before, that you try three times before you have an acceptable vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by MATTHEW - 20 October 2018

" not great "

" Car radio kept changing on it own. the boot had something spilt in it. so made our luggage sticking and the whole car stunk. we had to drive with the windows open. and full of tiny bugs. plus beer bottles "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

HOUSTON, US - Reviewed by STEPHEN - 12 October 2018

" good customer sevice up to now "

" was kept waiting aprox 40 minuites when iwas finally seen the guy at reception was very rude on my voucher it states that iwas fully covered forbreakdown cover he said that iwas not covered and tryed to sell me thier breakdown cover which i refused to sign he told me if ibrokedown that i would be charged by dollar. ireplied to this by saying on my voucher iwas covered for everything his reply was it was not onhis paperwork so iasked himto look at myvoucher he refused to look and told me if anything happened i would be charged irefused to sign for the breakdown cover .then he produced another bill for fuel onmy agreement it clearly stated full to full he again said that myvoucher did not matter andthat iwould have to pay for the gas and bring back empty. by this time i was getting very stressed as we had been kept waiting for so long we had our mother with us who is 91 so ijust agreed to pay for gas upfront so i signed for the gas. then he said iwas good to go ireplied that i had payed for gps he then again replyed that i hadnot payed for gps then he looked again and replyied i dont think we have any just hang on miniute then he spoke to one of his collegeges and herd him say that the gps was not charged then he went off again when he came back he gave me a gps and directed us towher to pick up our car we got to pick up area and was again to stand to one side the car would be here shortly we then was kept waiting a further 50 miniutes then when we finaly got in the car the stand for gps was missing so my wife had to run back up to the dollar desk they gave her thestand then finaly got on our way appox 2 hours from ariving at the dollar reception to actually driving the car. this is after a10 hour flight. this was not the end of our ordeal half way to our destination the gps run out of charge the charger did not work so we luckily got directions to our destination. i tryed to charge the gps in the mains but it still would not charge so we had to manage on our own. since comming home i have got unknown charges from dollar on my credt card . whitch auto europe are investigating .our experience with dollar was a nightmare... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DAVID - 30 September 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by JULIAN - 29 September 2018

" The price comparisons offered by AutoEurope do not show the cost of the toll pass or even mention it in the notes. Since different companies handle this cost differently it is not possible to compare the total cost of different rental companies. Unfortunately your site is therefore not useful. "

" To get an EZ Pass to go on toll roads, the local agent (Advantage Rent-a-Car) charged $17 per day including taxes. This is very high and different to other companies who pass on the charges as they occur. Note that many toll roads in Houston do not have a cash option, "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by JANE - 28 September 2018

" Very happy with Alamo. Would defo use again. "

" Pick up was easy, no pushy sales talk, explained everything clearly about tolls. Booking initially was for a Toyota rav 4 SUV, but it does state they may provide you with similar. We got a Bissan Rogue which was just fantastic and had everything we needed. On return the process again was very smooth, car was returned and we got the shuttle back to the airport. Would defo use Alamo again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ROGER - 26 September 2018

" Have used the company before and have always been pleased, website is easy to use and the price was very competative. It would be useful if the cost for using an EZTAG was clearly detailed on the car rental company's information. "

" Car was very good however their pricing for a pass for the toll roads was very expensive compared to when I used Alamo last year. A fixed rate of $12 a day regardless of whether you used the toll roads or not for the complete hire period compared to a charge of days per actual use last year, therefore did not use. Staff at car rental counter and on leaving the garage were very abrupt, perhaps it had been a long day!!!! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by CHRISTIAN - 17 September 2018

" Everything about the Hire after a lengthy wait on 'pick up' was fine my only comment was that after 'filling' the car up on return they still charged my credit card £1.45 presumably for 'topping up' again. "

" Good to do business with, never had a problem "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by WILLEM - 28 August 2018

" AutoEurope provides a great service with no major risk for the usual rental company rip-off "

" Great rental, it all went very smoothly, good price and no hidden charges. I had a brand new Nissan Altima which was a pleasure to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by IAN - 27 August 2018

" Shifty Thrifty! "

" Counter staff tried to upsell me another model without telling me the price. Also, I ordered a booster seat and they tried to fob me off with a rear facing baby seat that was dangerous (that was all they had). I'm trying to get some money back. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HOUSTON, US - Reviewed by DARREN - 19 July 2018

" Autoeurope are ok "

" Not run by Europcar it was a franchise and they did not care gave me a car with nearly a bald tyre , when I mentioned it I was told that's all they had "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HOUSTON, US - Reviewed by CRAIG - 15 May 2018

" Good rates and cover "

" Very good service and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLIAM - 10 May 2018

" Was given a great deal at Washington Dulles on the car and very happy. Would definitely recommend. "

" Great service from the whole team. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by ANN - 05 May 2018

" The booking experience with Auto Europe was excellent - I have used them often and would highly recommend this company. "

" The car was not waiting for me when I arrived - I had to wait approx. 15 - 20 minutes despite them having my arrival time and flight details in advance. When the car arrived it had not been cleaned inside or out and I found various drinks containers and remains of food inside the car. I received an apology but was informed that, if I wanted it valeted/cleaned, it could take up to an hour. Other than that the car was new and in good physical and mechanical condition. The return of the vehicle went very smoothly and 'Victor' made a note of everything I said resulting in Alamo getting in touch with me (very promptly) to address these issues, I have replied to them and am now awaiting a response. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HOUSTON, US - Reviewed by JEFFREY - 04 May 2018

" This was an easier way to book a car in the USA. With all necessary insurances included it stops a lot of arguing at the rental counter. "

" In spite of the comprehensive package that you provide, they still try and sell extra insurance on top. they want you to cover roadside assistance - so if their car breaks down you have to pay to get it towed....unbelieveable! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by WILLIAM - 01 July 2015

" Good little car, good prices, no worries. "

" Previous trips they took us and cases to airport (rather than manhandling them to shuttle bus but this time they were no as obliging but otherwise fine. "

HOUSTON, US - Reviewed by MICHAEL - 29 June 2015

HOUSTON, US - Reviewed by AMIRAH - 17 June 2015

" I was misold and lied to by the Dollar rep and chated put of $300.00. He said I didn't have full vehicle insurance when I did. He then told me he would put it on for me and instead gave personal injury insurance which I said I did not want. I was too tired from a very delayed international flight to see that I was being lied to. Be aware of his location. Never using Dollar again! "

HOUSTON, US - Reviewed by STEPHEN - 01 June 2015

" Collecting car from Dollar was easy. Lady on the desk was efficient. "

HOUSTON, US - Reviewed by NICOL - 25 May 2015

HOUSTON, US - Reviewed by PETER - 23 May 2015

" Good service and prices. "

" Good car and friendly service. "

HOUSTON, US - Reviewed by JOHN - 16 May 2015

HOUSTON, US - Reviewed by LUCY - 06 April 2015

" Really helpful with pre-travel queries "

" Service was excellent but the child seat was faulty. When the fault was pointed out they removed the cost from my total so they handled it brilliantly but the chair should not have been given to me from the outset. "

HOUSTON, US - Reviewed by WILLIAM - 12 March 2015

" Everything was smooth and efficient, very pleased, would recommend "

HOUSTON, US - Reviewed by STEVEN - 06 November 2014

" booking, pricing website all worked as expected. "

" long wait to collect vehicle, with no distinction between pre-paid customers and new walk up ones. waited 35 mins to get to counter, once there the process was fine. Not checked final credit card bill to see if there were any "unscheduled" add ons. Car was fine, return process was simple and quick. They need to work on the collection process. If you have prepaid it should be quicker. "

HOUSTON, US - Reviewed by PETER - 22 October 2014

" I have used Auto Europe for the past five years and have not been able to beat the cost of hiring a vehicle while on my holidays. "

" The car was fine but told to bring the car back empty and charged USD60, no option to return the car full. The tank showed full when picked up but just outside the airport came off the full mark soI have used was not full, returned the car with it registering a quarter full as did not use a full tank that I was charged. "

HOUSTON, US - Reviewed by ADRIAN - 13 May 2014

" Straight forward booking process "

" Took a long time to process paperwork at the Budget office Westheimer , compared to Budget office at Houston airport "

HOUSTON, US - Reviewed by HELEN - 22 April 2014

" Always clear and easy to use, include as much as possible in the price "

" I felt I was pressurised into purchasing roadside assist and Texas EZ plate. I have never had to purchase Roadside assist before for a hire car it is usually included so it was a surprise and I think we spent a lot more on the EZ plate than we used in tolls, we could have been told it was possible to pay or use non toll roads buty it was suggested we would need it. I was expecting to pay for an additional driver but that was $11 not £10 a day, and then we were charged 10% as a Commission fee for selling us these (Before taxes). The extras came to more than the car hire! I would be very careful in future on this items. They did not inspect the car for damage before it left only on return and I would not purchase a tank of fuel in future "

HOUSTON, US - Reviewed by ANDREW - 31 December 2013

" Trouble free at a reasonable price "

" Almost trouble free. "

HOUSTON, US - Reviewed by CHRIS - 25 October 2013

" Should make it clear that breakdown cover is not included in the price "

" Check in process is really slow after a long flight all I want to do is get the car and go. They try to sell you upgrades, extra this and that which if i wanted them would have ordered at time of booking. Roadside assistance should be included in the price not an optional extra. "

HOUSTON, US - Reviewed by ALASDAIR - 01 April 2013

" perfect "

" no problems at all "

HOUSTON, US - Reviewed by KAMALJIT - 25 January 2013

" Very simple and great service. "

" Wonderful "