Auto Europe
- North America
- Central America
KAIZEN POLAND CUSTOMER REVIEWS
- 5
- 4.5
- 7
- 5.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KAIZEN POLAND Car Rental Reviews
Average Rating for Kaizen :
KRAKOW, PL - Reviewed by ALAN - 19 February 2025
" Hi I wrote an email advising that despite paying for an additional CDW I was charged a £180 by Kaizen for additional cover as I was unable to provide a credit card for a deposit. I have advised this by email and no'one has respnded. "
" Ripped off at the airport with £180 additional insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GDANSK, PL - Reviewed by LUCAS - 11 February 2025
" Good, as always for years. "
" I couldn't get the car as my name was misspelled on the booking (before signing the documents). Happened to me before with google autofill, but never was a problem in any places in the world I travelled before, as it was corrected during the signing of the documents. Forced by circumstance (two elderly persons waiting) I had to get the car, so on top of my first booking I had to pay an extortion of a price, so I effectively paid for it twice and five time the price. There was no other car available either. My Christmas surprise from Kaizen really was a nasty one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
WARSAW, PL - Reviewed by MARTA - 09 May 2024
" 5 stars service. "
" Skorzystaliśmy z usług Kaizen Rent Warszawa Okęcie już po raz trzeci, i napewno nie ostatni. Przemiła obsługa, sprawny odbiór oraz zwrot auta. Samochody zawsze czyste oraz w świetnym stanie, gotowe do podróży. Jest to firma, która nie "naciąga" klienta na nieistniejące/mikroskopijne uszkodzenia auta. Warto dopłacić ciut i mieć spokój ducha, chociaż cenowo Kaizen Rent Warszawa Okęcie też jest konkurencyjny, jeśli porównać z innymi ofertami. Ja napewno wrócę. Polecam. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by GARY - 20 February 2024
" Kaizen had me off saying extra insurance I'd already paid for was inadequate. "
" Told me I needed their extra insurance as the one I purchased off auto Europe was inadequate. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by RADOSLAW - 29 July 2023
" Highly recommended. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by CRAIG - 01 January 2023
" Read above if this gets sorted then I might provide a different response "
" For some reason Kaizen have charged me an extra £94.71 without any reason or email why "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SZCZECIN, PL - Reviewed by ANDRZEJ - 01 November 2022
" very happy and will be using from now on and recommend it to my friends "
" I didn't know about Kaizen before, very happy and will be using from now on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by WIESLAW - 29 September 2022
" Everything was ok, only after drop off I didn't get any confirmation and email. "
" Good prise, new modern cars, friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by NIGEL - 18 September 2022
" would certainly recommend "
" very good customer service. Our flight was cancelled so we had to return the car a day later and the staff over the phone were unconcerned and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by CRYSTAL - 20 October 2021
" Despite my awful experience with Kaizen, Auto Europe were incredibly wonderful to deal with and handled my situation with friendliness and concern. Would happily book through Auto Europe in the near future. Thank you Diogo. "
" Rude staff, would not accept voucher. Ruined our holiday. Would never use this supplier again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BYDGOSZCZ, PL - Reviewed by PAWEL - 16 August 2021
" Contacted call Centre Staff was very friendly and helpful. "
" Card machine not working. I was not able to pay for deposit need to drive with Kaizen staff to another place. Collection car was take long time. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by WOJCIECH - 08 August 2021
" Very stressful experience "
" I was waiting with my 6 yer old daughter for 2 h on the Airport in Poznan because the Kaizen stuff couldn't find my booking on the system. Contacted the Kaizen office twice. The second time after my desperate proposal of sending the screenshot of my booking thay finally located the car. Terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 4
BYDGOSZCZ, PL - Reviewed by MAGDALENA - 30 July 2021
" Experience with Auto Europe was good "
" To be honest I am very disappointed...first of all the Kaizen rep failed to meet me in the arrivals hall with the sign . If it was not for me speaking polish and calling the number I have no idea how i would meet him..it turned out he waited for me in the car park across from the terminal! He had no id proceeded to block £1000 on my credit card where agreement was 500 zl...he then insisted I drop him to a deposit 2-3 miles down the road, I was fuming and it was not a great start to my holiday..on the return I rang twice to check they were meeting me and would call me when they have arrived,that happened but when the guy checked the car he said there was a scratch at the back of the car...I could not see it and I took a photo all it was was a dirt...he insisted and put it on the form I have not acknowledged it as I could not see the scratch, he said may be I parked near the bushes...the car never went near any bushes...it put a stress on me before my journey back, I left the car not knowing was was going to happen. There was no scratch I was 100% but it all felt underhand...I will never ever hire a car with Kaizen group again and suggest you do not promote them... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by BEATA - 15 July 2021
" I will not recommend anyone for a car I waited 2 hours a man does not know how to use the tablet constantly calls asks before he gave me another 2 hours in total 4 hours return also failure on time I issued a key to 2 restaurants is a mockery and not a car rental never again "
" I will not recommend anyone for a car I waited 2 hours a man does not know how to use the tablet constantly calls asks before he gave me another 2 hours in total 4 hours return also failure on time I issued a key to 2 restaurants is a mockery and not a car rental never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
POZNAN, PL - Reviewed by PAWEL - 04 September 2020
" Extremely disappointed "
" Luck of communication Nobody at the airport Difficulty to get in touch Pushy with additional services Extremely high deposit Nothing like what is on the voucher "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BYDGOSZCZ, PL - Reviewed by AGNIESZKA - 17 August 2020
" The worse experience with any car renal. I waited 1h 45min to get the car after making few calls what was happening etc, they could not even found my bookings on the system. When after all the wait I got the car , the car was dirty def not clean to covid 19 standard, there was no car seat (my daughter is 3 she was with me) , very stressful. After all the wait paper work was not done so we needed to go to some kind of car park and to pick up the car seat . The card machine did not work so the representative needed to call another base to get deposit to be taken from my card, in all that he did not make any apology was very rude and aggressive, so it took 2h to get the car and as you can imagine my level of patience was very low at that point. He never explained anything . After all that when I was returning the car I contacted the representative about dropping the car at the airport (previously he said they will contact me day before which the company did not bother at all), his respnse was i don't know anything about and car drop etc. ,so i called the main office and after 10min call girl said to me someone will call me in that time I was already driving to airport. The same person I texted called me and said or yes it is me I am meeting you to get the car but you need to get me from the town... really very poor answer... so after all that I returned pick him up where worrying I will miss my fly... when I got to the place ho was not even there so waited another 10min, when he showed up he looked like he just woken up , he was not sorry , he smelled of smoke and not cigarette .... I will not say of what here.... so after all that I will not call this good experience at all... no sorry nothing... "
" The worse experience with any car renal. I waited 1h 45min to get the car after making few calls what was happening etc, they could not even found my bookings on the system. When after all the wait I got the car , the car was dirty def not clean to covid 19 standard, there was no car seat (my daughter is 3 she was with me) , very stressful. After all the wait paper work was not done so we needed to go to some kind of car park and to pick up the car seat . The card machine did not work so the representative needed to call another base to get deposit to be taken from my card, in all that he did not make any apology was very rude and aggressive, so it took 2h to get the car and as you can imagine my level of patience was very low at that point. He never explained anything . After all that when I was returning the car I contacted the representative about dropping the car at the airport (previously he said they will contact me day before which the company did not bother at all), his respnse was i don't know anything about and car drop etc. ,so i called the main office and after 10min call girl said to me someone will call me in that time I was already driving to airport. The same person I texted called me and said or yes it is me I am meeting you to get the car but you need to get me from the town... really very poor answer... so after all that I returned pick him up where worrying I will miss my fly... when I got to the place ho was not even there so waited another 10min, when he showed up he looked like he just woken up , he was not sorry , he smelled of smoke and not cigarette .... I will not say of what here.... so after all that I will not call this good experience at all... no sorry nothing... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1