KEDDY BELGIUM Car Rental Reviews

CHARLEROI, BE - Reviewed by DANIELLE - 17 August 2025

" This was my worst experience with hire car companies ever. My flight was delayed! I rang and informed your office! I asked for my flight number and situation to be shared with Europcar. I got there, after running through the airport, to find they were shut. I had to make alternative arrangements, returned to the airport the next morning to be told the car wasn't available and had been sold on. Had to wait for your customer service to re open, to be told the only solution was to spend more and hope that Europcar would adhere to the contract, but it wasn't guaranteed! I was left stranded in an airport in a foreign country with an elderly parent, and customer service was useless. I was refused when asked if I could be passed to management or complaints department. I am majorly out of pocket and have submitted a complaint to which I am waiting for an effective response to. I have already began to tell people how awful this service was. "

" I was classed as a no show, and there was 'nothing available' because my car, that i had booked, had been leased on to someone else leaving me stranded. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by RUTH - 18 July 2025

" Smooth service, nice car, friendly/helpful staff "

" Smooth service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by STEVEN - 17 July 2025

" very good and easy to book "

" very good car brand new however I was not told that there is a cross border charge by the staff counter. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KAMAL - 10 June 2025

" I was told by auto Europe that crossing the borders fees were included in the original price and I was surprised to be asked to pay it by Europe car staff in the airport which made me really upset. "

" Prices for child seats should transparently be printed and visible in your offices. I was told to pay a price and when I asked again about it, the guy said sorry and changed it. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KENNETH JAMES - 09 June 2025

" Would use again. "

" Lovely car. It could've been doing with an external wash before we collected it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by MOHAMED - 03 June 2025

" Thanks auto Europe "

" Keddy was excellent in every way, from the beginning to the end "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RICHARD - 05 February 2025

" The whole process was easy and straightforward. Well done. "

" The whole process was easy and straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by RICHARD - 26 September 2024

" Ok "

" Exterior of car not cleaned quite as well as expected. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by ANDREW - 27 April 2024

" Easy to use. "

" Polite staff, very quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PATRICIA - 20 March 2024

" n/a "

" Only complaint was long queue when picking up car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALFRED - 20 February 2024

" 0 "

" My brother booked the car for my bat they told him he can't pay for the deposit at I cont have the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by RUSSELL - 18 October 2023

" As above, I expect a concession - full/partial refund or credit note - for an unroadworthy vehicle. It should be checked prior to release to customers. "

" The front and rear screen washers did not work, this is not just inconvenient, it's dangerous and as such the vehicle was unroadworthy. I demonstrated this to the person accepting the vehicle at return. I expect a concession toward this fact. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

CHARLEROI, BE - Reviewed by ADAM - 13 August 2023

" As per previous "

" Hi Team, I just wanted to say that I was very disappointed to find the deposit I was required to leave was 800euro and not the amount quoted in your email below. When I showed the email to the member of staff he just advised me you are wrong and apparently this happens every single time someone books through yourself. He had no intention of assisting me or trying to lower the deposit so whilst I was in a foreign airport I've had to contact my Bank and increase my credit card limit there and then to allow me to hire the car and continue on my journey. Huge amount of stress caused and I was late checking into the hotel. I know its not your fault but I wanted to feed this back as the rudeness and just lack of compassion and willingness to help that I experienced with Europcar in Charleroi was very disappointing they just genuinely did not care. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by HAIRUL SHARANI - 07 June 2023

" Very easy to book, great value and clear conditions. I will use it again. "

" Very easy to check in and collect the car. We were given clear instruction on how to get to the car, exit the car park and return. Only that the extra insurance coverage was not communicated earlier on, and we only found out that it costed the same amount of the car for the whole week, so it was like double the price! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by RENATO - 08 October 2020

" Happy with the overall experience. My issue was mainly find the car park: it could me over 45 min since it did not match the location of the europcar branch. "

" Happy with the overall experience. My issue was mainly find the car park: it could me over 45 min since it did not match the location of the europcar branch. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PHILIPPE - 04 July 2015

BRUSSELS, BE - Reviewed by BEVERLEY - 22 June 2015

" The staff member who checked out the car was very friendly, helpful and professional "

BRUSSELS, BE - Reviewed by JULIE - 16 June 2015

" Your online booking service was very straight forward and easy, however because of Keddy I have really not enjoyed my trip. "

" I will never be going back to them or Europcar, I arrived on Saturday, ended up waiting in the Europcar queue almost an hour. There was a special desk with a Keddy sign on it, however when I got there, they would not process this because I booked from autoeurope, not the main Keddy site, I had go back to the main queue. Keddy doesn't even have a website. I'm not sure whether to be mad at Keddy or Europcar, when I got my car, the full tank was not full, but they expected a full tank returned. I left my important USB in the car, when I reuturned it, I ran back to get it, they already threw away the envelope it was in. I got back the envelop empty, they had stolen my USB, lied, pretended to look for it in their bins. Thiefs. I'm still angry! "

CHARLEROI, BE - Reviewed by NIKOLAOS - 09 June 2015

" No comments everything went well ...!!! "

" No comments... "