Auto Europe
- North America
- Central America
KLASS WAGEN HUNGARY CUSTOMER REVIEWS
- 8.1
- 7.8
- 8.3
- 8.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KLASS WAGEN HUNGARY Car Rental Reviews
Average Rating for Klass Wagen :
BUDAPEST, HU - Reviewed by CHRISTOPHER - 16 September 2025
" All was fine except the details on the voucher for the pick up and contact phone number. We wasted over an hour trying to get the minibus pickup "
" I've used them a lot, but their sales pitch for extras is becoming more aggressive, and less friendly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by ZSOLT - 05 August 2025
" Fast pick up at the airport. Friendly staff. Fast service. New car. "
" Fast and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ADAM - 11 July 2025
" .. "
" Klass Wagen obviously scam a certain percentage of customers. And when I say scam, I mean big time F (word beginning with f & ends with d). Such as altering documents after you've left & refusing to record existing damage to the car. This is my true & witnessed experience. Yet my reviews keep getting taken down. So think about that too. We have rented from them a number of times and it's been fine, however our last experience was harrowing to say the least. Like a Jekyll and Hyde. As others have said if you refuse their extortionate additional insurance they turn on you. If you read this & think well lots of people have a good experience. I can only liken your attitude to that of someone in an abusive relationship. An abuser is an abuser. A shady business is a shady business. They don't just change. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by TOMAS - 23 June 2025
" See section three above. I will pursue a refund request under separate cover. "
" Terrible! I was unable to pick up my car, due to a fine-print technicality. I hire a rental car three to four times per year and have never had an issue. On this occasion, Klass Wagon did not accept my credit card as my first name on the card is abbreviated to an initial. I accept that all agreements have fine print however if a matter is 'make or break' it should be an express term, particularly with such a common occurrence. I am aware that many credit card companies abbreviate names on cards as a security measure, so this matter should not be concealed within fine print. The counter staff did not exercise any discretion to allow a solution - I was able to show my online bank account which linked my credit card to my current account which uses my full name. This is convincing proof that the credit card is mine, however the member of staff was not willing to accept. I believe this is an intentional ploy to force customer to buy a more expensive rental package, and is a surreptitious tactic. The member of staff noted my credit card would be accepted for the more expensive insurance package, but not the package I had chosen. This refusal of service meant I had to take my family, including two small children to a hotel by taxi, and spend half of the next day travelling back to the airport to rent a new car. Of the three companies I spoke to at the airport, all three agreed the refusal of a car due to an abbreviated name on a credit car was absurd and underhanded. I will never book with Klass Wagon again, this has affected my confidence in AutoEurope, and I will be actively recommending against both. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by JAMES - 17 April 2025
" LOVE autoeurope. I like that you can simply cancel a booking and rebook if a cheaper rate comes up. I've been using autoeurope for a long time now and have not been disappointed. "
" Cars are good. Staff are friendly. There's a bit of a wait for the transit bus and then at the office too. It can take a while to process the paperwork, but it's okay! I will use again! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by GYORGY - 23 February 2025
" Smooth and effortless, good price to. "
" Arrival straight away answer my call and minibus come to pick me up. Very smoothly fill up forms and hand over the car. Same as return, everything was smooth and effortless. High deposit is not ideal but apart from that, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TAMAS - 12 February 2025
" Easy booking with auto eu. "
" If you don't buy full cover at the pick up make sure record a full coverage video all around the vehicle door edges and sills etc. Just because at the drop off will find any small scratch they will bill for it. I was lucky this time because I had record it. Excess cover highly recommended in case things gone wrong. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DMITRY - 09 February 2025
" mostly satisfied "
" Mostly fine but at the drop off they wanted to charge me a crack in the windscreen, luckily I took a video during pick up where it's visible the crack is already there "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by CRISTIAN - 23 January 2025
" very good experience "
" very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ROLAND - 31 December 2024
" Practical and good value. The additional full insurance protection was not cheap and a little misleading as it was capped! This could have left me out of pocket in case of a mishap! Luckily all was good "
" Pleasant and dynamic. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 30 October 2024
" Avoid at any cost Cheap! But if you take no insurance with them its a scam, and they will fine you- Taking pic and video is not easy in the middle of the night so you will have very poor ground to stand - Your better off with other competitors, who are more professional companies so might as well go with them instead. This will avoid all the stress, emailing claiming getting involved 3rd party investigators and them using blocking your credit card for weeks month Its just not worth it ! Avoid them "
" Avoid at any cost Cheap! But if you take no insurance with them its a scam, and they will fine you- Taking pic and video is not easy in the middle of the night so you will have very poor ground to stand - Your better off with other competitors, who are more professional companies so might as well go with them instead. This will avoid all the stress, emailing claiming getting involved 3rd party investigators and them using blocking your credit card for weeks month Its just not worth it ! Avoid them "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by MARTIN - 26 October 2024
" The staff at AutoEuropa was very kind on the phone and quickly helped us book another rental with Dryyve which worked out smoothly and as expected. Based on our experience and online reviews, it's clear that Klass Wagen intimidates pre-paid voucher customers into paying excessive fees. If you refuse, they won't rent you a car. In our case, the additional charges were five times the original AutoEuropa rental agreement. "
" The rental company is a 4 km mini-bus ride from the airport. Upon arrival, they took our voucher and a €3,800 deposit, then repeatedly pressured us to pay €147 for scratch coverage. The agent warned that scratches as small as 1 cm cost €300 each and could be "easily found." We refused. They showed us a car in a poorly lit area, insisting there were no scratches and pushed us to sign a form confirming it. When we pointed out several scratches, the agent changed criteria, claiming only "deep" scratches over 10 cm counted, though we still found many. My wife then spotted a large dent in the frame, likely from an accident, so we started taking photos. The agent told us we couldn't take pictures before signing the agreement and refused to rent us the car. She rejected our prepaid voucher, refused to drive us back to the airport and asked us to leave. While we were on the phone with AutoEuropa to explain the voucher refusal, another agent, who had not been present during the car inspection, accused my wife of taking inappropriate photos of a 'sexual nature' in an attempt to intimidate us. Stranded 4km from the airport with our luggage, we had to get a cab at our own expense. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by MIKLOS - 15 October 2024
" Easy to use and book a car. "
" Not in the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KAROLY - 19 September 2024
" Auto Europe as a broker company did what it was supposed to. The information we got was correct regarding the hire company. "
" The gentlemen at the hire company were all very kind and helpful. We arrive after midnight and their attitude made our tiredness easier to bare. The service was excellent and the car was lovely. It was a pleasure. No stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SEAN - 02 September 2024
" On your booking your system used my Christian name for both my first name and family name, and the car company refused to rent me the car as the name was wrong. So I could not get the car and I had to make a new booking with a different company. "
" On your booking your system used my Christian name for both my first name and family name, and the car company refused to rent me the car as the name was wrong. So I could not get the car and I had to make a new booking with a different company. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by CHRISTOPHER LUCAS VARNAVA - 31 August 2024
" Communication could of been better "
" Notified AutoEurope by phone that we were running late for pickup- communication was not made clear that we had to take a transfer to Klasswagen office instead of AutoEurope office in the airport. At the Klasswagenshuttle pick up ,a transfer bus came after 10-15min wait only to be told our name was not on the list so we would not be able to board the shuttle. A second shuttle came after 10-15mins . The driver didn't communicate well - took our surname and we put our bags in the shuttle, only to find out there was no room for our group of three people , only one available . The only response he gave was WHAT CAN I DO!!! He did say I could leave my party and pick up the car of which I refused as the remaining party would get the next shuttle to Klasswagen. I didn't want to leave my family as it was very hot and they were frustrated and stressed. We got the next shuttle to Klasswagen eventually after 10-15 mins We were at the pick up point for 45 mins in total in very hot weather. Once at the Klasswagen office we had to wait 20-30 mins to be served. There didn't seem to be any sort of system for people waiting- The agent kept saying to me I should have had a smaller car as we only booked the car for 1 day . That unfortunately is none of his business as he didn't know what we would need the car for. Once the car was presented to us the agent told us the fuel was not a full tank of petrol but just under. After our journey I returned the car with a full tank of petrol- there was no one in the drop off office so I proceeded to the pickup office &the driver of the second shuttle bus was there . He apologised for the situation and told me a 10% discount was emailed to me for my inconvenience . I replied that this is not acceptable to me and I am very disappointed with the unprofessionalism and attitude towards paying customers. Was not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by KEITH - 31 July 2024
" No issues at all. Easy to use website and all the paperwork to hire car smoothly. "
" Excellent experience. Fast and efficient hire and return with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KRZYSZTOF - 17 May 2024
" Thus far I wasn't disappointed with the Auto Europe (used a few times before), but then again I never had any problems with the car or rental company. "
" Due to an emergency situation I had to drop off car a couple of days earlier. I've been driving for a few hours through the rainy night and ending up dropping car just after 3am on Sunday morning, where I was told by the rental agent that I should have washed the car before drop off. I must say that was first time I encounter problem in this company (I have rented car from the KlassWagen several times before), and I sincerely hope that won't happen again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by IMRE - 07 April 2024
" Not providibg sufficirnt information on loxal rules "
" They forced us to buy indurance by not accepyinf all cradit cards. It cist us £240 despute having our iwn insurance for car hire. Thy were nit abnoctious but were nit helpful either. Clearly feel cheated. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by NORBERT - 26 March 2024
" Nothing on you, just on Klass Wagen "
" The car was delivered with one superficial scratch to the bonnet that could be removed by polishing yet KW claims it costs 700 euros to fix. I will not be paying that fee nor will I ever use klass wagen again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by GABOR - 19 March 2024
" Rip off insurance promises unlimited kilometers on your website. Had to pay 190 euros for unlimited kilometers. "
" Forget about Klass Wagen. Let's talk about Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by ROLAND - 02 January 2024
" Easy and pleasant process with great value. Thank you. "
" Lilla at the check in and Anna at checkout were brilliant, swift and professional while adding a personal touch to the process. I was genuinely happy with the service and would definitely rely on this team in the future. Thank you and wishing you a Happy New Year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALEXANDR - 27 December 2023
" The price at the counter was different "
" The price at the counter was different "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ELIEZER - 22 November 2023
" Very good experience "
" Amazing service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 22 November 2023
" It was smooth, no issues, we have been looked after and hired a fairly brand new car with low mileage. Thank you "
" It was great, we have been picked up at the airport and hiring the car went smoothly. Insurance isn't cheap but covers whatever happens. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 17 November 2023
" Great "
" Pick up and drop off smooth. Great car polite and cheerful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by PETER - 17 November 2023
" Open until late, not like other Car hires in that area "
" Friendly stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 02 November 2023
" Very helpful company "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BABAR - 14 October 2023
" Very good service.. smiles and treat you with respect not like the average car rental place "
" This is the first car hire company I have been to where they don't force sell you extras ... absolutely brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KRZYSZTOF WIKTOR - 13 October 2023
" Happy with service offered by the staff. "
" Quick and very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DANIEL - 03 October 2023
" Kvery good company "
" Good staff,fast administration "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 02 October 2023
" Very smooth experience all worked well "
" Very good quick service , highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ZYGIMANTAS - 27 September 2023
" all is good, just how I hoped "
" good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LASZLO - 25 September 2023
" Excellent service, as above. "
" #BUD-1399101345741. Directions on transfer from the airport to the rental location were straightforward. All 4 desks were open and therefore there was no additional waiting time for an agent, who was very kind and most helpful explaining all the necessary bits, also reminding us to purchase a highway ticket. I was also very satisfied with the car provided as it was a new vehicle in pristine condition. I have to specifically mention drop-off, as it probably was the quickest I have ever experienced with car rentals: the agent was not only fast examining the car, finalising paperwork, and transferring us back to the airport, but also very kind and respectful. In summary, I was very satisfied with the service provided by KlassWagen, in particular with the car and the positive attitude of their staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by IMRE - 16 September 2023
" Booking with auto Europe was straightforward "
" I booked a vehicle in the standard category, and first they offered me a car in the small category. I needed to insist they can't downgrade me. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by GABOR - 13 September 2023
" Ok "
" The staff and the car were good. But we had to wait quite long to get served. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 08 September 2023
" Perfect. "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by EVELYN - 07 September 2023
" I have used Auto Europe on numerous occasions and will continue to do so as they are reliable and a good company to hire through. "
" The person I dealt with when collecting the vehicle did not speak English very well, which is understandable. However, it's important to speak slowly and ensure the person hiring the vehicle understands exactly what's happening. For example I had to sign a document with a figure of over 1,000,000 FORINT on it but I have no idea what I was actually signing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISMAEEL - 23 August 2023
" Great experience "
" They have high deposit if you don't take their insurance, other than that all is perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by AMR M F KAMEL - 08 July 2023
" Easy pick up and drop off and really friendly people "
" Really good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ALPESH - 11 May 2023
" Overall car was nice and we had really nice experience of driving. "
" I was not happy that on top of the insurance that I took out with your company. They made me hold 3000 euro on my credit card, took 100 euro for the fine and panelty, which they will hols for 30 days. Also I booked sat nav from here when I filled the form but they did not give. There was additional charge of for that. Autoeurope have to be very clear and have a very simple explanation about all these before in simple language. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SZABOLCS - 12 March 2020
" I have a very good experience! "
" Cheapest car on the market and always new cars! Fast,accurate customer service ! Highly recommended,definitely coming back! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by TIBOR - 07 March 2020
" Good company reasonable prices. "
" They did the job perfectly for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ATTILA KRISZTIAN - 21 February 2020
" They were waiting for me at the airport, there was no time wasted but in the rental, they took a long time with every customer. It was tough to convince people to make the insurance payment what was similar to the car rent price in my case was four time higher. "
" The staff were nice but I felt under pressure with the car insurance what they were trying to sell. They called me a gambler to let them take €1200 deposit. I strongly recommended to take video from the car at the car rental place and check with light all around the car. Because this is what you can expect when you returned the car without the extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by CSABA - 21 February 2020
" Easy and quick service. Very friendly highly recommended. Off airport but very simply transfer and access. Virtually 5 min away from airport "
" Easy and quick service. Very friendly highly recommended. Off airport but very simply transfer and access. Virtually 5 min away from airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 06 February 2020
" NOT BAD IF YOU NOT IN A RUSH "
" UPON RETURNING THE CAR KLASS WAGEN WOULD NOT ACCEPT THE CAR UNLESS I TOOK IT TO A CAR WASH "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DERRY - 15 January 2020
" Booking with Auto Europe fine but some of the car rental companies are ruthless. "
" Told I should have returned vehicle clean, wasn't told this during pick up, on return they virtually inspected car with magnifying glasses, totally over the top. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by ANDREA - 29 December 2019
" Very happy with the service "
" Very friendly staff, quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by ROBERT - 12 December 2019
" Great team - insurance cover was good but slightly expensive considering. "
" Great customer service - nice car and excellent value overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDRAS - 11 December 2019
" Very good "
" Top Klass! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DEJAN - 05 December 2019
" In a terms and conditions write that everything is included in the price ,insurance etc .. when I get there had to pay €150 insurance and wasn't insured and any of passengers!! Wouldn't recommend anyone! "
" Got there had to pay insurance €150 Cuz haven't had credit card never had that experience every time used visa debit,and I wasn't insured and no one of passengers?! Horrible!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BUDAPEST, HU - Reviewed by CSABA - 22 November 2019
" The car was very good on fuel. "
" Overall it was a great expertise, however you could have share more informations from the begging so it would of been easier to plan . Alright the deposit was expected but there was no mention about insurance only at the counter also there was only one option! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 17 November 2019
" well used car "
" The car was very used "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by CHAIM NATAN - 14 November 2019
" PLEASE REIMBURSE ME FOR THE EXTAR 61 EURO I WAS CHARGED FOR NO REASON "
" THEY WOULD NOT LET ME GET THE CAR UNLESS I ADDED 61 EURO FOR COVERAGE WHICH WAS ALREADY INCLUDED IN MY RENTAL CONTRACT WITH AUTOEUROPE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by PHILIP - 07 November 2019
" Terrible!!!! Said they had no GPS whichI booked so arrived in a foreign country without gps which I had pre booked!! REALLY UPSETTING!! "
" TERRIBLE SERVICE AND THEY ROB YOUR MONEY AND TELL YOU THAT YOU SCRATCHED CAR EVEN THOUGH YOU DIDN'T!!!! DON'T TOUCH!! Pay a little more for a real company!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by TUNDE - 04 November 2019
" Unfriendly staff at pick up and the Car was dirty inside ! "
" Unfriendly staff at pick up. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BUDAPEST, HU - Reviewed by SHLOMO - 27 October 2019
" very good "
" very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ATTILA KRISZTIAN - 15 October 2019
" The car was in good conditions with a few minor scracthes. "
" I had to call for shuttle service on arrival. There was not anybody waiting with a sign. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUDAPEST, HU - Reviewed by MARIUS - 13 October 2019
" Was very nice experience. "
" Was very prompt and ready to help Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANA - 10 October 2019
" Everything ok. Insurance costs should me more clear in the website we the customer does the car reservation. "
" Insurance payment is not clear when we do the booking in the website. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 03 October 2019
" very pleasant "
" not bad the car was not full of petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by RITA - 29 September 2019
" I used Auto Europe before without a problem. The experience entirely depends on the local renting company in my opinion. I was not perfectly happy last time. "
" I do understand the pricing and selling strategy of a rental company perfectly. I am aware of the advantages of the full insurance which I decided not to buy. I was bullied and threatened by the agent who handed over the car to me because of this. This happened after midnight in front of my 3 children after an long journey. The way he tried to sell me the full insurance was terribly aggressive and intimidating, which I find unacceptable and made me very upset. He "politely" told me the facts how I am going to be left on the side of the road when I have an accident and how much this will cost me even if I have a simple damage on the car, etc. He questioned the relevance of my Excess insurance, he was insulting and degrading. I blame myself I did not check the company's policy more thoroughly and put myself in this situation. However I believe this should not happen to anyone. I learnt my lesson and hope Klass Wagen would treat its customer equally in the future, regardless the insurance. I understand 90% of them buy the full insurance so I assume the business is very successful and profitable. Everyone else was kind, respectful and fair. Thanks very much for that! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by GEOFFREY - 27 September 2019
" not one to be repeated in a similar car "
" the car provided was badly scratched on the body and it was the most uncomfortable car i have ever driven. it was impossible to get a suitable driving position and very difficult to get in and out. The steering wheel was too low and not possible to adjust. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BUDAPEST, HU - Reviewed by TAMAS - 24 September 2019
" Not very helpful staff "
" Pity about hidden charges "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by KINGA - 22 September 2019
" Nice car, we loved it. "
" Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by KAROLA - 20 September 2019
" Good selection of cars to rent with excellent condition and very nice and clean "
" Excellent service and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by BOGNAR - 15 September 2019
" Friendly staff Quick service I can't say even a bad word! I'll deal with them again! ;) "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 14 September 2019
" Very competitive price, easy to book. "
" This is an offsite rental. Pick up takes time. 10 min. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by AUSTIN - 04 September 2019
" I had to pay over £106 again as I was told the insurance with auto Europe is not directly with them that I was not covered in their policy. A complete rip off. "
" I looked for Klass Wagen Staff around the airport for over 30 minutes. I had to pay over £106 again as I was told the insurance with auto Europe is not directly with them that I was not covered in their policy. A complete rip off. I couldn't even drive the car in Budapest. Left it parked in a free park I saw as there is no free parking during the day in Budapest. I paid over £200 for a car I did not use apart from the day picked up and dropped off. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by PETER - 01 September 2019
" Positive that they operate 24/7 and car was newish. "
" Vehicle was dirty inside, cost me £25 to get it cleaned, booked an infant seat, they couldn't provide one even after I have sent emails before pick-up. Had damaged on car that wasn't recorded on their system "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BUDAPEST, HU - Reviewed by HAJNALKA - 13 August 2019
" I think you should bet the company you work with. That lady assistant has given hard time to everyone. Throughout my trip I was worried about all those stuff she has mentioned. They may work commission based but this isn't a costumer service. "
" On arrival at 1am an assistant was very pushy about how I have to get the access cover, she was rude, made me check the car in the dark. Even for my question if the motorway toll is paid for by the company was I am afraid so. The car has smelt really bad inside and was a Romanian registration which wasn't stated before. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUDAPEST, HU - Reviewed by JANOS - 18 July 2019
" I rent a lot at Budapest Airport (weekly) and it was my first experience with Klass Wagen. It feels a lot more relaxed than with some other companies, prices are great, I already made the next booking with them. "
" Very satisfied, I left a good review as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JAMES - 17 July 2019
" vvvvvv "
" vvvv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by SINAN - 13 July 2019
" Expedience at the outset is always important. Instructions on where to meet at the airport needs to be more clear in the email. Maybe even a short SMS. "
" Pick up point for the shuttle was a bit dodgy but the rest çeken as excellent.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by JOHN - 10 July 2019
" Very efficient and exceptional value for money! "
" Efficient and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ISTVAN - 02 July 2019
" I would definitely recommend 5 stars service and workers are very helpful. Thanks "
" Very friendly and reliable service no hidden fees definitely will be back soon thank you guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by SHLOMO - 30 June 2019
" very good "
" a little bit slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10