AUTO EUROPE LANZAROTE, SPAIN Car Rental Reviews

LANZAROTE, ES - Reviewed by RAYMOND - 10 September 2025

" As in point 3 above overall i believe I had an excellent customer experience due to Topcar excellent customer service "

" Topcar are excellent to hire a car from,easy process, cars to suit your needs at competitive prices.Simple return process with quick reimbursement of any deposit would not hesitate to use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by SELWYN - 29 August 2025

" Be wary of Gobycar Rented a car at Girona. The collection of the car was pretty simple and it seemed to help that I had done the pre check in online as people in front of us in the queue were taking an age. I took out my own rental cover insurance as their premium was very pricey. If you only go with the basic package please be careful of these charlatans as they will find something. I would advise having a good look around the car inside and out and taking pictures before putting in your suitcases. When I returned the car, very quickly they pointed out a small paint chip on the inside of the boot like they already knew it was there. I had only checked the paint work on the outside so was done for £200. I was pretty sure we hadn't done the damage to the car as we only used the boot to carry a couple of carry on bags to and from our villa, but the check in person was very threatening when I tried to plead innocence and demanded a photograph of the damage from before we took the car. In the end we were in a rush to get to the airport so had to cave sign the check in form. Also, don't bother emailing their customer services as you won't get a reply. I have sent several emails to the customer services email address requesting an invoice and photos of the alleged damage but have not yet received a response, not even an automated "thanks for the email" message. Their customer service is awful. "

" Scammers. As many other Trustpilot and reviews state, they put pressure on us to take out additional insurance saying we would not be covered for damages even though we had taken out insurane through AutoEurope. When we retured the car, they man inspecting it rubbed some earth/dust into the wheelarch and said that there were some scratches and demended money for it. He said a leaf could have done it after we said that we had not had any contact or incidents with the car. We asked him to prove they were not there before we took the car out. He said he had photos but would not share or show them. When I contacted customer services for the contract agreement and photos when returned home, they did not provide any photos of the car prior to us hiring it either - it was just blank spaces. They were rude and quite threatening when we said that we would not pay any money until they could prove the scratch was not there prior to us taking the car. They then took money from our credit card without our permission when we returned home without providing any evidence. When I range Auto Europe, I was told by a customer adviser that this was common with this company and they get many complaints about them and for similar stories. He knew they were scammers but the company still insisted on doing business with them. I wish I had read the reveiws which state similar story before we used them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by JANOS - 29 August 2025

" Excellent value for money, hassle free service. Muchas gracias, muy recomendable! "

" Excellent value for money, hassle free service. Muchas gracias, muy recomendable! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HARSHITKUMAR ANILBHAI - 27 August 2025

" Smooth transition. No hassle. Pick up and dropping off was well explained and convenient. No push for extra insurance or add on. Staff was friendly and helpful. "

" Very easy and user friendly portal.. No hidden cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by IAN - 25 August 2025

" I chose Keddy/Europcar as they had a better deal than my usual hire company. However after all the hassle, I think I should have stayed with my regular car hire company. "

" Europcar did not accept my uk paper licence, despite Madrid office confirming it was ok before we left home. So my wife had to drive, against her wishes. The first car had dangerous damaged and worn tyres. It was replaced with a newer car in better condition. After several days I was given permission to drive. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LANZAROTE, ES - Reviewed by GERARD - 14 July 2025

" Just read my experience "

" Everything went smoothly from booking the car, collecting it and dropping it off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by RAIDEL - 28 June 2025

" The booking for Budget is misleading on the AutoEurope was it says the counter is in the airport when in fact it is outside the airport and you need a shuttle to get there adding more time to your journey "

" I was expecting the Budget counter to be at the airport and not outside. The booking via AutoEurope said in Airport and that's one of the reasons I made the reservation "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by ROBERT - 16 June 2025

" Someone damaged my car but hitting it in a car park. Auto Europe say i'm not covered for this but the T's & C's say I am. AE said nothing to do with them that I extended my car hire, but Gobycar said it was them "

" Staff good, although they let me extend my rental booking and said to just let AutoEurope know so that the T's & C's, like insurance continued. When I contacted Auto Europe they said nothing to do with them. I could have been driving the vehicle uninsured for 8 days "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LANZAROTE, ES - Reviewed by MARC - 16 June 2025

" . "

" Car was overdue an oil service plus rear tyres less than the 1.6mm wear markers. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by MARC - 09 June 2025

" Very misleading advert spent extra money on a vehicle for a family holiday that wasnt as advertised but as usuall has the or similar tag. I was going to book the Mercedes GLB but decided to upgrade for the extra money to the detailed Range Rover only to find out at the airport it is an evouqe nof as detailed in the advert a full size vehicle "

" Very helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NEIL - 02 June 2025

" will be using you again soon "

" easy to find pickup and drop off - well signed. car clean and tidy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CHRISTOPHER - 23 April 2025

" The car was dirty on the outside however it was a nicer car than we had booked -so overall I was happy to have a car that had reversing cameras and handled really well...the upgrade in car made up for the initial bad experience. "

" Had to wait for a long time (50 minutes) before the pickup bus arrived after calling twice to say we were waiting- this was stressful for us and the other family who were waiting too. The airport car park was quiet and empty and it felt like no one was was going to come. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by SIMON - 19 March 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by JAMIE - 27 February 2025

" Change the details to shuttle not desk in airport, misleading "

" The collection point was not at the airport as advertised, the main reason we booked as we didn't want to get a shuttle. We were fortunate to find someone to direct us to the bus as there was absolutely no indication this was what we needed to do on arrival so very disappointed with this. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by STEVEN - 25 February 2025

" Happy with our experience "

" Easy process, friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by PHILLIP - 17 February 2025

" Good prices plus extra discount when signed in. A query about my booking was answered quickly and clearly by e-mail. "

" Very efficient collection & return procedures at Arrecife (Lanzarote) airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREW - 13 February 2025

" If this is how your suppliers behave why would I "

" We notified Budget that we were unable to return the car because I was taken ill and could not fly. They insisted that we had to get the car back that day but we explained my wife did not drive but they were still insistent. In the end they agreed to get the Playa Blanca office to collect the car. We left the keys with reception at our hotel and they said they would collect within the hour. 24 hrs later the car was still at the hotel and we have been charged a late return fee. I have emailed them and am still waiting for a response. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PETER - 02 February 2025

" One of the worst car rental experiences in recent times "

" Not in the terminal as advertised, took me an hour to find the shuttle bus. Deposit not correctly refunded, so out of pocket. Old and smelly car supplied "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LANZAROTE, ES - Reviewed by GRAHAM - 28 January 2025

" All good "

" Very easy pick up and drop off process with no hard sell at the counter. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by NEIL - 06 January 2025

" Clean car, good interactions "

" Very efficient friendly process and staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREW - 04 January 2025

" The pickup information on the rental voucher was incorrect (directing us with our luggage to the bus terminal rather than car park), which cost us crucial time finding the shuttle. AutoEurope had no Out-of-hours contact available on Saturday 21st December - just an answer message (despite there being an Out-of-hours number on the car voucher), so when GoByCar's shuttle failed to show up, we were left on our own (in the empty car park of a foreign airport with a young child past her bedtime). It was not the best start to our Christmas holiday. The following day, there was an agent on the Out-of-hours number, who was efficient and contacted GoByCar to arrange collection. "

" Our flight into Lanzarote was delayed by 45mins, landing at 7:50pm. As an experienced user of rental cars, I did not consider this a major issue. Our first problem was that the pick-up details on the AutoEurope voucher were incorrect, stating "Follow the yellow line bus until the lift and go to the first floor to take the shuttle". This took us to the airport bus station, but through asking around, we discovered that the car hire shuttle left from space A11 in the terminal car park across the road. This entailed dragging all our bags (and car seat) back to the terminal and across the road to the car park. Still not a major issue. My call log shows I first called GoByCar at 8:50pm. They have a message on their phone reassuring customers that a shuttle is on its way, and to be patient and await its arrival. However, as time went on and other passengers were picked up by their rental companies, leaving only my family in the car park, I made six further calls to GoByCar (same message, but we could choose "option 1" to let them know we were still waiting), and attempted to call AutoEurope's Out-of-hours number - which unfortunately just had a message that the office was closed. (I also called the main office number in case this was a mistake, but that had the same message - it seems there was no out of hours service that evening). Eventually, at around 9:45, we talked to a passing policewoman who asked one of the other company's shuttle drivers to take us out to GoByCar's lot. It was locked up, and the lights were turned off, so we returned to the airport (now well after 10pm). The other rental companies in the airport either had no cars available by that time or were extremely expensive, so we took a taxi to our accommodation (a long way from the airport), arriving at around 11pm. The following morning (22nd December), we called AutoEurope and returned to the airport to collect our car. There was no apology from GoByCar, who simply stuck to the fact that they closed at 9 and their system hadn't logged my phone calls prior to that time. I rent cars abroad regularly (3-6 times a year), and have done so for many years, and I have never before not been able to collect my car. A 7:50pm arrival on a Saturday is not late at night for a busy airport, and it is not unusual for a flight to be delayed by 45 minutes. I accept that GoByCar's office hours end at 9pm, but I would expect any hire company to have the flexibility to accommodate a short delay if they are aware they have prepaid customers still to pick up their car, especially given that this was a 10-day hire. Other passengers were being shuttled to their cars, and the other rental companies we spoke to were perplexed that GoByCar had closed dead on 9pm (arguably before, since I called at 8:50 after we had already been waiting for the shuttle). Furthermore, GoByCar's answer phone message should state that they are closed when they are closed. It should not continue to tell customers that a shuttle is on its way after they have closed up the office and gone home. This would have saved us a long, anxious wait in a car park, as well as a pointless trip to their office and back. No refund or compensatory upgrade was offered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by ANDREW - 02 January 2025

" Great little car great price "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by WAYNE - 30 December 2024

" OVERALL VERY GOOD, WOULD RECOMMEND. "

" PICK UP / DROP OFF FOR THE CAR HIRE WAS OBNLY 5 MINS FROM AIRPORT, INSTRUCTIONS AS WHERE TO WAIT FOR TRANSFER COULD BE A LITTLE CLEARER! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by MIKESH - 30 December 2024

" This booking was sold as "at the terminal collection" however this was not at all the case. There is a shuttle bus that takes you from a random location within the car park (no signs by the way!) and takes you to a locatoin some 15 minutes away to then collect your car from. The same is needed for the drop-off. Not at all what was advertised through AuroEurope! "

" This booking was sold as "at the terminal collection" however this was not at all the case. There is a shuttle bus that takes you from a random location within the car park (no signs by the way!) and takes you to a locatoin some 15 minutes away to then collect your car from. The same is needed for the drop-off. Not at all what was advertised through AuroEurope! "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by GEORGE - 27 December 2024

" See item 3 "

" When I booked the car I thought it would be collected at the airport and I would not have to take a bus ride to an off airport site. There were no instructions given where to meet the transfer bus when arriving at the airport and this caused some difficulties. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by IAN - 19 December 2024

" Very good polite staff and quick pick up and drop off The left handed gentleman at the greet booth was very efficient friendly and helpful as was the lady when car was dropped off at the airport. Definitely look to use top car again "

" Good greeting at pick up Car clean and tidy and soon found it. Bit of a lag in the auto box during driving but nice nippy spacious automatic Hyundai i10 Bit tricky finding the parking back at the airport but soon dealt with when we dropped the car off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ALLAN - 12 December 2024

" The pick up instructions for Lanzarote Airport that were provided by Auto Europe were incorrect. Despite several discussions with other car rental representatives it took over 45 minutes to find the new pick up location. I have already reported this to Auto Europe and am still awaiting a response. "

" The service provided by Gobycar was first class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by KERRICK - 04 December 2024

" We were very disappointed to find that Budget did NOT have a desk at the airport - as state on the voucher. We had to ask Hertz where the Budget was located. We had to exit the Terminal, cross a road and then walk up four long ramps to the furthest point and find a Budget minibus. This then took us a 10-15 minute ride to Budget rental station. We booked this rental on the basis of it being in the airport terminal - as did want to waste time going off airport. I have used Auto Europe many, many times and felt we were misled. "

" We were very disappointed to find that Budget did NOT have a desk at the airport - as state on the voucher. We had to ask Hertz where the Budget was located. We had to exit the Terminal, cross a road and then walk up four long ramps to the furthest point and find a Budget minibus. This then took us a 10-15 minute ride to Budget rental station. We booked this rental on the basis of it being in the airport terminal - as did want to waste time going off airport. We felt we were misled. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JOHN - 01 December 2024

" %100 all round, no complaints. Will definitely use this service again. The big bonus as opposed to using a rental company based in the airport is no queues at their office. "

" Great car, great staff. Even better price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by STEWART - 26 November 2024

" Top car Top job "

" Excellent from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ROY - 25 November 2024

" Pick up and drop off at Lanzarote airport very straight forward. Vehicle in very good condition and the cost was very competitive. Good experience. Also had a query after the booking and sent an email - which I did receive a reply. "

" Efficient and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CEARTH - 21 November 2024

" It was overall very good "

" Check in staff very slow. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARTIN - 20 November 2024

" Excellent "

" quick and easy to pickup and drop off. Less than 15 minutes in total! Clean car and faults were pointed out before taking the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ARFON - 18 November 2024

" When booking our chosen hire car, one of our criteria we looked for on the website was hire car pick up at the airport, as was advertised for Budget in this case. It needs to be made much clearer to future customers that the Budget/AVIS office is off site of the airport and requires minibus transfer. In addition, clear directions need to be provided on how to find the minibus pickup point. "

" Once we got to the off airport Budget/AVIS office the service was excellent. However, the experience of finding the Budget/AVIS office was extremely frustrating due to the lack of signage/information explaining that we had to cross from the airport to the multi-storey car park to a specific location that had no indication of being the Budget off site minibus pick up point. We had to ask numerous people before getting to the right location. This time consuming frustrating experience was not the start to our holiday that we expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JEREMY - 17 November 2024

" Booking with Auto Europe was very straightforward "

" Desk staff rushed at airport when we collected the car and again at drop off "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARTIN - 15 November 2024

" Booked rental from terminal location, but had to find and get a bus to off-site office. Terrible experience. "

" I booked (and paid for) collection from the airport terminal. On arrival I discovered Budget/Avis had relocated to an off-site office. An unmarked bus stop was at the very farthest point of the public parking (great fun with 4 cases), and I then waited for a minibus to take us to the Avis office 10 minutes away. Long queues for counter staff struggling with first day in new location. Many other customers in same position, not happy at all with the extra 1 hour it took to get the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by RICHARD - 28 October 2024

" ok "

" apart from being charged £40 becuase plane was delayed it was good "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by NICHOLAS - 27 October 2024

" Excellent experience, I wouldn't hesitate to recommend them. "

" I have always had an excellent experience with Thrifty. Everything worked seamlessly, pick up and drop off was really quick and the car park was well signposted on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by BRIAN - 22 October 2024

" Easy pick up "

" The vehicle had a lot more dents, chips and scratches than your contract showed. The guy in the rental garage told me to take lots of photos of the damage before i left the car park to prove they had been done before i had received the vehicle and to show them on my return and all would be ok. I did this but it still worried me during my holiday that you may not believe the damage was done before i had picked up the car. You need to update your damage report just before the vehicle is collected "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by MIKE - 20 October 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ROSEMARY - 16 October 2024

" Easy to use at a good price, we didn't take up the offer of them refuelling as only on small island, pleased we didn't as by us doing so saved ourselves £££ "

" Easy to use thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MERVYN - 12 October 2024

" I reccommend Auto Europe all the time have used them for years they give a great service thats why i keep going back to use them. "

" I had no issues with the car or staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NEIL - 11 October 2024

" Disappointed that picked car up supposed to be full with petrol, gauge showed 7/8th full and were told by employee it was a problem with the indicator. obviously untrue as when returned the indicator went all the way up. Not worth making a fuss for 10 euros but I don't like being lied to. "

" Disappointed that picked car up supposed to be full with petrol, gauge showed 7/8th full and were told by employee it was a problem with the indicator. obviously untrue as when returned the indicator went all the way up. Not worth making a fuss for 10 euros but I don't like being lied to. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JASON - 09 October 2024

" Very easy to hire car for holiday and ensure no hidden fees whenever you pick up the car "

" Good efficient service and vehicle "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREW - 05 October 2024

" Very straightforward and easy. "

" Quick pickup with counter inside the airport and only one person before us. The lady who handled the booking was very efficient, but she forgot to tell us what to do to actually get out of the car park after 10 p.m! THe car was fine and i enjoyed driving it (nissan Juke) Finally getting back to Top Car at the end of the hire was very easy and no queue for handover and assessment. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by BRUCE - 29 September 2024

" First class quality vehicle and experience "

" Excellent repeat experience- always choose TopCar in Lanzarote "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ALAN - 28 September 2024

" Easy to book rental via the web site "

" Usually very good but found car at pick up to smell very strongly of tobacco smoke if the pick up was not so late at night would have asked for a change. Windscreen wipers damaged so could not clear screen so easy also wing mirrors not cleaned had trouble viewing rear of car to start. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LANZAROTE, ES - Reviewed by SIMON - 26 September 2024

" As above. Waiting to hear. "

" I have a query currently outstanding regarding another price I had to pay when collecting the vehicle. Ticket 3795531. Also the car was too small. We struggled to get our suitcases in there. Had a wait of over 2 hours. Very disappointed. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 2

LANZAROTE, ES - Reviewed by KENNETH - 24 September 2024

" Very satisfied "

" Very satisfied. Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARTIN - 22 September 2024

" N/A "

" Good service from your staff .. Car was a bit older and scruffier than usual from your company I had to return to the airport office to get the battery changed on my remote "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by CHRISTOPHER - 17 September 2024

" Generally very good "

" Generally very good. Was asked to sign for car condition without seeing the car so I noted car was unseen next my signature. Generally the car was clean and tidy, but had a few minor bumps and scrapes. Returning the car was OK except parking spaces for returns was full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by CONOR - 16 September 2024

" Easy booking process & great service from Dollar "

" Overall a great experience will be sure to use again "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by IAN - 10 September 2024

" Easy pick up drop off quick and easy paperwork at check in desk in airport "

" A very good price quick and easy pick up and drop off no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by CLINTON - 08 September 2024

" Helpful staff "

" Very easy to pick up and drop off , budget car but good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by ALBERT DAVID - 07 September 2024

" Queue to collect car very slow and a lengthy wait "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HENRY - 02 September 2024

" Easy pick up and drop off "

" Car was dirty and very tatty. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LANZAROTE, ES - Reviewed by RICHARD - 14 August 2024

" A** "

" Clean car. Friendly service. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by SEBASTIEN - 18 July 2024

" Honestly, really kind and efficient staff. Thank you for everthing. The pick up was quickly, the car was great. I recommand. "

" Honestly, really kind and efficient staff. Thank you for everthing. The pick up was quickly, the car was great. I recommand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DEBORAH - 17 July 2024

" Good value for money "

" Easy Collection/Pick up "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by RAYMOND - 11 July 2024

" I don't have any comments about my experience everything was good. "

" They were very good everything was as they said. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CSABA - 08 July 2024

" Usual customer one of the best service was in Lanzarote "

" Excellent service really good car suzuki vitra hybrid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by BRUCE - 05 July 2024

" Clean new vehicle, good service, prompt return of deposit "

" Second time using TopCar via Auto Europe - great rate, great service and really good quality vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JONATHAN - 28 June 2024

" Good, cheap booking company. But please note, there office in Lanzarote closes at 9pm sharp. You should get there no later than 8.30pm to guarantee getting your reservation. "

" Even though Auto Europe allows you to book 24 hours, the GOBYCAR desk closed at 9pm. This was on our booking form but not obvious . This unfortunately made us miss the first night's booking. They did however provide us with an upgrade the next day but we did incur additional costs due to travelling to and from our holiday stay and to get back to office the next day "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by MATTEO - 28 June 2024

" all good overall "

" All overall good. Counter staff is always too pushy to get full insurance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ALBAN - 22 June 2024

" Staff very professional and helpful "

" It was very simple and fast process from picking up the car to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PATRICIA - 17 June 2024

" The car had completed 84,000 miles on the clock and therefore the car had been driven Quite hard leaving the gear box and clutch in not too good an order ...getting into 1st and 2nd gear was not at all easy! .the control for the wing mirrors was broken so I was unable to successfully adjust them to my use but I managed!! Having criticised certain elements of the car (above) I cannot fault the Turisprime Representative who was excellent in his help and kindness and efficiency. When picking up the car...thank you very much to him. "

" From picking up the car to dropping it back was very good..the Turisprime Represntative was very helpful and kind..and the car. Was clean and tidy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by JEFFREY - 17 June 2024

" Very easy to book. Very good instructions. Wide range of suppliers offered "

" Quite a long queue and so delay at pick up desk. Car had a few dents but documented on agreement form. Had to drop off car earlier than arranged due to family bereavement - this was quick and efficient. Top Car contacted me by phone to query early drop off and subsequently arranged an early refund of insurance deposit - excellent service here. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by BARRY - 16 June 2024

" I had paid additional insurance when I booked the car online. Advised I had to pay another £50 when I collected the car. This was not stated when booking. "

" I had paid additional insurance when I booked the car online. Advised I had to pay another £50 when I collected the car. This was not stated when booking. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HELEN ANN - 28 May 2024

" Easy to book. "

" Easy key collection and key drop off. Staff were exceptionally helpful. Decent car for a competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by PETER - 26 May 2024

" As above used many times and always good. "

" Used Auto Europe many times and always good service and value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by IAN - 20 May 2024

" Always found AE good but not sure about Turisprime "

" The desk was hard to find. I am still awaiting refund of my deposit "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by JOHN - 14 May 2024

" Great price . New clean car . All good ! "

" Very easy no fuss pick up and drop off . Credit card bond repaid within 2 days . Very relaxed , easy experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ZOE - 08 May 2024

" I will never use again "

" The price I was quoted was not what I paid "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DAVID - 05 May 2024

" please see above "

" picking the car up was great. and just what I ordered the car was clean and tidy I do think the tyrers needed more air?? Dropping off was not friendly at all but overall it was a great experience and I will be using them again. O and very fair price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DAVID - 03 May 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by STELIOS - 01 May 2024

" The customer service was excellent. "

" Excellent service and phone response "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DARREN - 24 April 2024

" All, ok. Car had various cosmetic damage, and was not very clean, especially inside, but for the price I paid I didn't care one bit. "

" All ok here. I was expecting to be asked to pay for existing damage after reading reviews, but that didn't happen, so I am very pleased with. The whole experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by ROBIN - 15 April 2024

" Overall very satisfied. "

" Service overall was excellent. The car was clean, well kept and reliable though a little old (there was a rattle on the boot door). Happy to accept that for the low price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by ROGER - 09 April 2024

" I didn't like the fact that they debited my card for 350Euros on collection. Nobody to collect keys on my return, so left them under the front seat!!Not sure what would happen if the car was stolen-would I have been liable? However money refunded to me immediately. "

" Difficult to find car rental office-in fact they don't have an office just a stand at the far end of the car park. It has no sign to identify themselves so is very difficult to find. Car had done nearly 80k kms and had lots of knocks and dents. Seemed an amateurish organisation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by PAUL - 08 April 2024

" AutoEurope is a good, clear to navigate website but it should monitor GoBy car rentals to ensure their information (to find the shuttle pick up point) is clear and up to date. "

" The directions given to locate the car were not correct / clear. It took us 2 hours from clearing customs to actually driving off in the car. There was no SatNav display in the first car offered and we could not get it to work in the second car. The attendant at pick up wasn't very forthcoming with helping us. That said, the attendant who assisted us with drop off was fine. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by ROB - 02 April 2024

" The additional cost in the absence of the credit card should have been made more clear. "

" I was charged an additional 160 euro for insurance on arrival which doubled the cost of the hire. This was despite already having my own insurance and based on the fact I do not have a credit card - a debit card was not sufficient for the deposit which i was unaware of. Left with a very bad feeling having been forced to pay the additional amount. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by HUW - 02 April 2024

" Stressed at the beginning looking for pick up point. All well afterwards. Clearer instructions needed on voucher "

" Great but instructions for pick up point very confusing. Could be much better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HUW - 29 March 2024

" Overall no issues and everything went well! "

" Provided with an upgrade to a Citroen DS3 air cross. Quite a nice car but had quite a few dents and scratches for a 27k km car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by PETER - 29 March 2024

" As ever easy to use and change "

" Efficient and friendly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by CHRISTOPHER - 29 March 2024

" We are new to Auto Europe, but so far we're happy with the service, and the prices are competitive. "

" All went very smoothly. We've used Topcar before and they've always been easy to deal with and quick at the car pick-up process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by KEITH - 23 March 2024

" Ease of pickup and drop off. "

" Everything was straightforward and went as planned. There were a few more scratches and dints on the car that were not on the sheet, but got them sorted/updated. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by JOHN - 22 March 2024

" Just great "

" A great service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CLARE - 18 March 2024

" Appalling experience, I was made to purchase additional insurances I didn't need, which cost twice the price of the original car hire. I will be escalating this further, reporting to Martin Lewis and making it known on the various Lanza facebook groups I am a member of. Absolutely shocking!!!!! "

" I have hired cars in the Canary Islands on many occasions and can safely say this is the worst experience I have ever had. Our flight from Gatwick landed early, but it took more than 2 hours of queueing before we could pick up the car. All the others hire car companies were clear within no more than 20 minutes. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by PETER - 18 March 2024

" The website is easy to use. "

" Although I thought that I had paid for additional insurance when I made my booking, I still had to pay for more to release the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by YVONNE - 17 March 2024

" Long que at collection point but as the cars were cheap I can see why over an hour to wait! "

" Long que at collection point over an hour wait but cheap car after all "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ROSS - 13 March 2024

" Don't hire from Goldcar. I've always hired from AutoReisen in Lanzarote in the past and never had any issues or anxiety over my deposit being returned. The car from Goldcar clearly had mechanical issues as well, whereas I'd never had that with AutoReisen. "

" Booked a car and paid the damage waiver premium through auto Europe. When I was served by the extremely slow counter at the airport, I was told the damage waiver fee I'd paid had nothing to do with them and that I'd need to pay an extra 140 euros to get the cover. I didn't pay them for it and left to get the car feeling uneasy as the counter staff seemed pretty dodgy and evasive when questioned. I got the car and it had loads of damage not noted on the sheet, which resulted in me having to spend 20 minutes taking photos of everything inside and out while my family waited. When I drove the car I noticed a wheel bearing needed replaced almost immediately. The front window washers were blocked and didn't spray. The parcel shelf was broken and missing, so anything left in the boot was on show and in the sun. When I returned the car there was no one at the drop off office to speak to and walk round the car with, only a letter box to drop the key in. I'm now waiting on my 1400 euro credit card deposit to be returned, praying that they don't hit me with some charge for damage that's not my fault. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by MICHAEL - 13 March 2024

" Had to wait 2 hrs. standing at Goldcar desk in a queue to be served only one man serving at the desk. "

" Had to wait 2 hrs. standing at Goldcar desk in a queue to be served only one man serving at the desk. very bad service I think .Delayed check in time for hotel and other arrangements. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by WILLIAM - 13 March 2024

" Ok but prices keep going up "

" All ok until we were told to add a second driver would cost 85 euro why only one person can drive the car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by JOHN - 04 March 2024

" Easy web site - good value. "

" Good price. Efficient booking and car pick up and se down. All really simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JASPER - 03 March 2024

" As always: website easy to use; prices competitive; full insurance cover good value. "

" No queue to get car. Processed quickly and efficiently. Not asked toi spend more money --I was offered their insurance, but pointed out I had yours (much cheaper!). Instructions for finding the car were not very clear. Staff member explained to me how to use the handbrake. Car worked well. Someone was there to take the key when I returned it. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PAUL - 29 February 2024

" I wanted the smart car 2 for 4, l am thinking of getting one and wanted to try the car on holiday, otherwise we wouldn't of hired a car at all "

" I did not get the car l ordered and struggled to get into the drivers seat "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by KENNETH - 29 February 2024

" If they had refunded me promptly or - better still - BLOCKED the €1233, I'd have given this experience a glowing review. However, each and every day they continue to hold onto my money, I'll Tweet and email them and find any other means to harangue them for failing to refund it. Your assistance as broker would be invaluable and much appreciated. "

" It's now 10 days since I returned the car. Goldcar surprised me at pick up by telling me that rentals over 15 days have the card CHARGED rather than blocked. They still hold €1233 on MY MONEY. This is money that my card issuer expects me to pay them because Goldcar took it and have, so far, failed to return it, even though the car was returned undamaged and with a full tank. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CARLOS - 26 February 2024

" As number 3 "

" The hire car was noisy. Not clean. The car had been not cared for by previous renters. Likely needs a good service. Not the car I requested. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by LESLEY - 26 February 2024

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by COLIN PETER - 21 February 2024

" Not as good as expected "

" The counter staff did not give full directions to the car pick up point so time was wasted looking for the car in the wrong area. Eventually located the car on upper floor level. Nobody showed me the car controls. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by NIGEL - 21 February 2024

" We were satisfied with both service and the car. "

" All went well. The car did the job. All we wanted was a small car to potter round the island and be trouble free and that is what we got. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by AARON - 20 February 2024

" Good "

" We left 1x cracker in the car & was charged 25 euro for cleaning, I have never heard of anything so ridiculous! Extra cleaning for a 1x cracker! Highly recommend to avoid this company. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by JACQUELINE - 19 February 2024

" Poor communication. No regular shuttle bus- waited 50 minutes for one-had to take a taxi to Sixt office in town. Not a great start to the holiday. "

" I was led to believe that the Sixt office was at Lanzarote airport, however it was in town. We were assured that a regular Sixt shuttle bus would transport us to the office. We waited at the pick-up point for 50 minutes, and still no sign of the bus. We eventually took a taxi to the Sixt office in town. The member of staff was apologetic. He said he'd tried to contact us, but Auto Europe would not give out my number. It was frustrating that we were told that Sixt was at the airport, when it wasn't. There should have been more clarity. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NEIL - 18 February 2024

" Please see above. "

" Picking up the car was easy enough although we weren't informed of the correct location of the pick up. A little more could of been explained about how you exist the car park as well. It's fine once you have done it but for the first time a bit more detail would of been useful. Dropping off the car was also a bit chaotic as it's busy with people picking up and dropping off cars. The guidance should be just drop off your care at the closest available parking space. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by PHILLIP - 15 February 2024

" Very easy booking system can cancel and rebook if prices drop. Easy to make changes on the Web site or over the phone. "

" Good value car hire but had dents and scratches. Diesel so was economic and reliable so would use them again but maybe need a newer fleet of cars. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by DAVID - 12 February 2024

" Overall good value. Car not clean. Good service on returning car. "

" Slow shuttle pick up. Long queue to check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by GARY - 11 February 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JAMES - 11 February 2024

" Good value and efficient except for pick up instructions "

" Instructions for car pick up were wrong leading to difficulties. Once staff arrived everything went smoothly. Drop off worked well. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ANTHONY - 10 February 2024

" Auto Europe are good. Go y are dishonesf "

" A dishonest company. Read the trust pilot reviews. They consistently leave one mark off the inventory sbd try to charge for it. Too many people say the same thing "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by GERARD - 10 February 2024

" Very good "

" Very good⁸ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MICHAEL - 07 February 2024

" Easy process to pick up and drop off vehicle "

" Good reliable vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PHILIP - 07 February 2024

" Don't go to Goldcar Lanzarote airport the man is not helpful "

" They wouldn't accept my paper driving licence or give a refund. I went to another company and they accepted it without question. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JANET - 06 February 2024

" Excellent all round "

" All very easy. Special mention to the person who we returned the car to. I had fractured my ankle whilst on holiday and he drove us to the departure door. Very kind of him "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JAMES - 31 January 2024

" See above, all good. "

" The best car rental experience I've ever had, super helpful friendly staff, no pushy upselling, and a superb vehicle (a DS3 Crossback, I liked it so much I've just bought one) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PIERRE - 24 January 2024

" I was expecting a more hands on approach when I called Auto Europe, and I really thought that the staff I spoke to was going to fix the problem, after speaking with the lady at the counter, but nevertheless, I was left with the problem, unresolved. "

" I called ahead to verify if indeed, American Express was or wasn't accepted and was told that it was. I then was told, onsite, the day of collection, with my family (a very tired toddler and frustrated wife) that it was not the case. The first staff (a woman) was a little rude and another (a man) came all the way from across the room to literally intimidate me verbally with a very alpha male behavior, which was very inappropriate and very uncomfortable. I then called Auto Europe but to no avail, and it was clear that I was not going to get nor a car neither a refund for this booking. I had to get a different booking from another, much more friendly and accommodating car rental company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by AUDREY - 23 January 2024

" Very poor service and tgen i am bwung told 50 euro cgarge for cancelling the car?????? U went to collect the car i paid for that was not available. Company very poor still not received my refund of 142 euros. "

" The car was paid for in full, no mention of a shuttle service from the airport to collect it, car was re-rented out due to my plane being delayed, not able to call. Very poor, company charged twice for one vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by IAN - 21 January 2024

" We generally find Auto Europe good value and they are efficient, providing good information and helpful tips for the car hire. "

" Everything went according to plan - efficient pick up and drop-off. The signage from the arrivals hall in the airport could have been better - it took us a while to work out where we needed to go, although clear instructions were given for the drop-off which was helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by ANTOINETTE - 21 January 2024

" See question 3 "

" We have been searching and calling for almost an hour because there was no bus to pick us up. You gave us old information which was a bit stupid. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JOHN - 21 January 2024

" Easy and good value for money "

" Great car. Waited too long at collection desk due to rude staff "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by MICHAEL - 19 January 2024

" I can't think I have ever recommended a car hire company to anybody, despite have had a good experience. "

" Great little company on Lanzarote. The car was virtually new and because it was small did great mpg. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DANIEL - 13 January 2024

" Customer service unhelpful "

" Unclear booking, Hidden costs "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

LANZAROTE, ES - Reviewed by CAMPBELL - 13 January 2024

" I'll be interested to see what comes from question 3. "

" I was asked to return the car an hour before the previous agreed time. they said that saved me a day's rental but I haven't as yet received a one day's refund. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREY - 08 January 2024

" All went good "

" All was good. Good car. Polite and friendly staff. Quick pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARY - 01 January 2024

" as above "

" Pick up was a problem - no-one seemed to be able to tell us where to go. Maybe some better signage? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ARTHUR - 29 December 2023

" We will book with you again. "

" It was very easy to collect and drop off car at airport.I think the young lady who served us was Sabine. She was so helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by GEOFFREY - 29 December 2023

" Easy to book "

" All good, no problems. Deposit refunded very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by RICHARD - 22 December 2023

" Easy to use. Good selection "

" The car had numerous marks in its paint and wheels which were not noted. When I pointed this out I was told to photo them all. It was dark so I couldn't see all marks. When I returned the car the staff member went straight to a particular mark on the wrong mirror, asked if I had photod it. She never asked about all the other marks. Surprisingly I had not a photo! It was only a paint mark, not a Crack or dent. I said that it would polish off. She had non of it and charged my deposit. I see there are remarkably similar reviews on trust pilot. There's a scam going on. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by TREVOR - 16 December 2023

" Very good experience. Only problem was some signage was needed at Lanzarote airport to locate the shuttle bus. It is in a remote corner of the car park with no signage. Information on the booking confirmation would have been useful! "

" Very good experience. Only problem was some signage was needed at Lanzarote airport to locate the shuttle bus. It is in a remote corner of the car park with no signage. Information on the booking confirmation would have been useful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PHILIP - 10 December 2023

" Good price, all worked as promised "

" Fast, efficient, friendly. Nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NEIL - 06 December 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JONATHAN - 06 December 2023

" My worries about other reviews were unfounded. I had no problems at all. I am, however, still waiting for my receipt of a 'no problem' check in! It's three days late... "

" The check out was fine. The car was under shade so it was a bit difficult to scrutinise it completely. I read some truly terrible reviews about Gobycar's check in - and I was VERY worried about being blamed for damage I had not caused. HOWEVER, everything was fine - and the young man was polite, efficient and kind. No complaints at all. Jonathan "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ADRIAN - 05 December 2023

" We had no issues and was pleased with the overall level of surface provided. "

" Efficient and professional. No dramas at the airport when picking up and dropping off car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by PETER - 24 November 2023

" See above "

" Turisprime operate from a small brick shelter at the top back corner of the public car park and there is no clear sign posting to guide you to them. On this occasion the car interior was far from clean and could do with a full valet, especially the 2 front seats. As I pointed out to you in an email exchange after our pick up 7/11 Turisprime (Avis) charged my Visa Card the full "holding" deposit of euro 350 rather than place a "hold" against the card, contrary to T&C's of the hire voucher. This is the 1st time that any car hire company has done this in my experience and I have hired many cars over the past 20 plus years. That said I have already received back a full refund of that euro 350 charge. I will not be using Turisprime again. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

LANZAROTE, ES - Reviewed by IAN - 18 November 2023

" Excellent value "

" This was a great experience, in comtrast to a recent experience in San Francisco where i had to wait 2hrs + yo collect my dollar hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JEFFREY - 15 November 2023

" As always autoEurope provided the cheapest car hire price and it is a case as I use you three times a year and I've never found anyone cheaper. Look forward to doing business with you again early next year. "

" Top car are on the top floor of the Lanzarote airport car park, the car was okay. Citroen C3 been through the wars, though many marks and dents, but perfectly adequate. Only issue was no washer water, prove a problem, but easily sorted would've thought it was something they would've checked, but looking at the dust under the bonnet, I don't think ever checked. The best thing about top car, if you don't have to negotiate the very narrow car park exit entrance that you do with many of the other hire companies, it's easy to drive out easy to drive in a much better place.to get to the departures entrance. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by DAVID - 14 November 2023

" See answer to 3 "

" A warning noise occurred every 5mins but since all the guidance was in a foreign language, it was impossible to determine the cause. On return we were shown that this could have been translated! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by PETER - 13 November 2023

" Overall a great experience but maybe, if you know you have a lot of bookings on a certain day and time, make sure you have more staff to keep the pick-up queue working more efficiently. "

" I found the staff very helpful and friendly and was pleased with the Audi provided to us at that price. It had a well tuned engine with enough power to carry four of us up the mountain road through Femes to and from the airport and was good around town. There was some scuff damage on pick-up which I pointed out to staff. They said they already had photos but were comfortable that I took my own, as well, and therefore there were none of the awkward conversations you can sometimes get with other providers, when you return a car exactly as you found it (but they think otherwise) Very hand location in the airport car park and even on the same level as departures when we handed it in, so straight through to baggage drop from there. Check in queue was quite long, however. Obviously a popular choice. Nevertheless Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by GRAHAM - 11 November 2023

" No hassles at any stage of the process. "

" Perfect start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ASSAAD - 07 November 2023

" Excelente "

" Excelente "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by SIMON - 27 October 2023

" Other than the pick up issues everything else worked well. "

" The instructions for meeting at the pick up point for the transfer caused concern. It does not quite work as described. After following the instructions provided by Auto Europe there was no transfer at the airport waiting or any designated pick up point. After waiting a while we were forced to ask someone who worked in that part of the coach area who phoned the company to find out what was happening. They then said we would have to wait as the coach would come and pick us up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DANIEL - 21 October 2023

" Efficient "

" Slightly smaller car than expected "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by GARY - 17 October 2023

" AVIS let you down with their scamming tactics. "

" Auto Europe were efficient and competitive but, were let down by Avis' very poor service and attempt to scam us. They tried a real hard sell to take out extra insurance and to pre-pay for a full tank fuel which we declined. Th hire paperwork stated 'no damage' but the car was covered in scratches & dents. When I challenged their staff they told me to take photos of the damage. ON returning the car I was told their was lots of damage to it!!! I showed them a video I had taken of the car but, lots of unsuspecting customers wouldn't have done and would have been charged for prior damage. I will be reverting to Autoreisen Hire who are brilliant and fair to deal with. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 4

LANZAROTE, ES - Reviewed by DAVID - 17 October 2023

" Poor, misselling "

" I was due to have full insurance (I selected this option when I ordered) but when I got their i found that it didn't have it and I had to pay an extortionate insurance fee to get the excess down to zero. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LANZAROTE, ES - Reviewed by DAVID - 15 October 2023

" Beware - agents are told to get extra revenue out of you by falsely fining you for tiny stonechips to the paintwork. "

" I was conned. I drove approx 150kms, on return the agent went straight to a tiny stonechip and said - you did not take the extra insurance - Euro 81. It was a farce, I feel cheated. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by BHARAT - 15 October 2023

" Usually rental companies try to sell you extra insurance you don't need - Topcar realised we had it, didn't pressurise us and provided a nice, clean car. "

" They were the best - no hassle, very efficient, no haggling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by TIMOTHY - 14 October 2023

" Excellent, would use again. "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by KEITH - 14 October 2023

" All good. "

" All good fantastic service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NOEL - 14 October 2023

" I have used Auto Europe several times and always find the customer service to be excellent. "

" Pick-up was smooth, I found the car in the parking bay and it wasn't in good condition, lots of dents and 75,000 + miles on the clock. My mind went back to the check in process and the guy said "you paid for full cover so don't worry about checking the vehicle because if you damage it it doesn't matter" That made me feel like if you pay extra for peace of mind you will be given an old, damaged car so it doesn't matter. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by JONATHAN - 07 October 2023

" Great service throughout "

" Very good service and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ALAN - 06 October 2023

" Yet again all very easy and quick from booking to collecting to returning. I will definatly use Top Car again and have no problem with recomending them. "

" Yet again all very easy and quick from booking to collecting to returning. I will definatly use Top Car again and have no problem with recomending them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARCUS - 05 October 2023

" All good other than what I would describe an infearer can. Vw requested Skoda supplied "

" Not happy that the car was not the spec. Or similar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by MARK - 04 October 2023

" Smooth Slick Speedy And best of all excellent value "

" Car was less than 1000 miles and immaculately presented "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by IAN - 19 September 2023

" Good value "

" Good experience overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARTIN - 16 September 2023

" Just as above great "

" Great price, easy pick-up and drop-off No problems at all will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by BRUCE - 10 September 2023

" First class service and well presented and maintained vehicle "

" Upgraded from T-Roc to Tiguan - well presented and easy departure and return at Lanzarote Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HOWARD - 06 September 2023

" I have emailed you to request a refund as we were not able to take the car. The deposit was only made known after making the booking online. There was no prior warning up front. This kind of thing should be front and centre on your online booking portal before any potential customer ends up in thr same situation. The couple in front of us at the airport refused to pay the deposit. I am not sure how though as the associate we dealt with did not give that as an option. We have hired cars many times before with CiCar on the island and have had no such issues. All insurance is included in the price paid. We assumed the same with yourselves and decided to try you as an alternative given you seemed to be cheaper. Please respond ASAP to my request for a refund. We are very disappointed with the service we received. We had no option other than to pay for a taxi service and were without a car for the duration of the holiday. "

" Waited 45 mins to be served at the airport. Staff requested my drivers licence, passport, email address and contact telephone number. Then 10 minutes later asked for a credit card transaction of 1400 euros. Not having such credit, we were unable to take the car. No idea what has then happened to the personal details I handed over to them. Hopefully they are not now on a marketing list. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by DARREN - 04 September 2023

" Just very disappointed with our car hire experience - we have hired cars there so many times and never had any issue before. "

" We were very unhappy with it. Took us ages to find out where we needed to go to as there wasn't any desk saying Turisprime and after speaking to various other desks found it that it was Avis. The girl was most unhelpful in the airport and all she was interested in was getting us to pay again for insurance etc taking out their insurance but we had already done that with yourselves - was not happy at all - we ended having to pay a large deposit. When we eventually got to the car it was full of scratches, dents and bangs. Very disappointed and will not use them again...... "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by JENNIFER - 29 August 2023

" Easy, clear booking, nice staff "

" Very easy pick-up , lovely staff who spoke good English, (thank you!) Drop off slightly longer as they were busy but lady did actually help as soon as she became free as she knew we had flights to catch. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CARL - 26 August 2023

" I found Auto Europe to have good customer service and very good value for money and I hope that once you read this review and if possible resolve my problem then I would most certainly recommend you to others and also use your service again "

" The pickup and drop were trouble free, the vehicle was excellent and the staff were very helpful and friendly. However, after I gave the car back Hertz took 2 payments from my account. The first withdrawal was HERTZ PROA RENT A CAR £85.43 and the second withdrawal was HERTZ PROA RENT A CAR £2.46 They were both made on the 23 AUG 2023. I have called Hertz several times to ask why they have took these payments and no-one can tell me why. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by TIMOTHY PHILIP - 23 August 2023

" Easy as peas "

" Really helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by GARY - 23 August 2023

" The experience ordering with autoeuroe was fine as usual, very easy and you can easily compare all the companies prices. I suspect though is got the crappy car because it was via a broker rather than direct with Avis, I don't know. "

" Did not get a car which resembled the car I'd hired in any way. Really disppointed to get such an under powered 3 cylinder engines car when I'd order an SUV style car. With four people it was awful on hills. And in lanzarote, there are plenty of hills!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by BEN - 07 August 2023

" Fine "

" Overall the experience was fine. However, just some observations. I was told the car was not damaged when I picked it up, but the car had several marks dints and scuffs, presumably this doesn't count but might be worth mentioning these when collecting the car as it took time to take photos of all the damage when we collected. The additional charges should be more explicit when ordering, additional cover at £20-30 per day to avoid a £2,000 excess is, in my opinion trying to take advantage of customers worries. Also, we were told that we could return the car on whatever amount of fuel for an additional £80, this again feels like a trick to take advantage of people who might not feel confident filling up a car abroad. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by TREVOR - 04 August 2023

" There was confusion at the airport as there was an Avis desk, which on one side was a 'priority' service and the other side was normal service. Not very clearly advertised. Stood in the wrong queue for 20 minutes to be told we had to go the other side. However, the clerk was very kind and agreed to process our ticket. The car had a half-full tank of petrol, which we only realised on the way to our resort. It should have been full. We had to send an email to clarify the situation. We were provided with an alternate car, which was not as good (powerful) as the one we had requested. However, this was ok and adequate for driving around Lanzarote. It was in excellent condition with hardly a mark. "

" The only sore point was picking up a car and realising en-route that the petrol tank was half full, when we had been told at the desk that it was full and we had to return it full. We sent an email and the situation was understood. However, when we returned the vehicle we were still asked why the tank wasn't full and we had to explain again the situation. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PHILIP - 27 July 2023

" I'd better not say any more "

" Landed in Lanzarote and had to wait 1 and a half hours for the car company to pick up me and my 17 year old daughter. Gobycar staff are ignorant and tried to charge extras which is already paid your company for... I will never use your company again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by BRENDAN - 25 July 2023

" feel like i was robbed "

" because of a mix up with my elderly parents in lanzarote who had already booked a car for us and picked it up i was not able to use the hire car ,when i rang up and explained was told that you wont be getting any of the £290 back that i had paid for the 2 weeks ,feel like ive been robbed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by DAVID - 18 July 2023

" Not happy a cheaper option turned into a much more expensive option. I will just go with Ci car in the future, insurance shouldn't be offered online with silly conditions. "

" We chose go by car as it seemed a cheaper option however it was not. We took out full insurance thinking we were covered but when we arrived to collect our car we had to use a credit card for 800 euros deposit, as I could not remember my pin for the credit card and could not use a debit card I had to buy further insurance at 167 euros, in total the car cost over 330 euros which is ridiculous. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by PAUL - 17 July 2023

" All good but it took a while to check the vehicle out as there were a number of damages not all of which had been documented. "

" The car already had a little more damage than anticipated but as somebody reversed into me on the second day it was probably fortunate. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by NOEL - 13 July 2023

" Efficient collection and drop off at Lanzarote. Nice motor. A lot of scratches on the paintwork! "

" I had no issues with the vehicle but it's exterior condition was poor with scratches on every surface and the undersill. While still I have to knock off a point from the good value rating for the poor condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by JON - 02 July 2023

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by KEN - 30 June 2023

" All good "

" Easy pick up helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by DEREK - 18 June 2023

" Everything about the car and the counter service and drop off were excellent, but I can't ignore my partner and myself being left to fend for ourselves at the airport on arrival, this was simply unacceptable. "

" Arrived on Thursday evening and was at pickup point for bus by 21:00, but no bus was there, had to get a taxi to my resort, this was extremely inconvenient, not to mention costly, and was very disappointing. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by SONJA - 14 June 2023

" Amazing service will definitely hire from you again! "

" Easy and quick to collect and return, no hassles and deposit was back in my account within 24 hrs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by SIMON - 30 May 2023

" Awesome brand new car! No hidden extras. Will rent again! "

" Awesome brand new car! No hidden extras. Will rent again! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JEFFREY - 29 May 2023

" Auto Europe, provided the better price significantly cheaper than going to directly to budget Or similar the website, I book a car through Auto Europe 3/4times a year as they are always very competitive with the prices. "

" On arrival at Lanzarote airport straight up to the rental counter so very quickly dealt with, however there was an Issue with the car. The paperwork stated undamaged which was far from the truth. Four noteworthy impact on bodywork, ignition key blade didn't easily come out from the key, quite awkward sometimes and one of the parcel shelf mounting point I had broken off. In the large rental car park I struggle to find someone to point out the damage in the car parking area were not particularly interested. Return the car weekday 10 am again no one in the car parking drop-off area had to return the key to the terminal desk where you couldn't go over the car with someone at the time of drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by ALAN - 28 May 2023

" As above Very easy to deal with, everything went as arranged. Great car with high spec. "

" Very easy to deal with, everything went as arranged. Great car with high spec. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PAUL - 26 May 2023

" Location of car on pick up and ease of return was probably the best I've experienced in 20 years of hiring in Europe and Asia. "

" All good, friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PETER - 25 May 2023

" Used Auto Europe mny times and always easy to use nd good deals. "

" Good clean car and easy check in and return "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by BRIAN - 24 May 2023

" Excellent experience from start to finish. "

" Excellent experience from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREW - 21 May 2023

" All good. "

" All good very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by KEITH - 15 May 2023

" Best car hire I have ever done , absolutely first class , we rent cars at least 4 times a year and this was the best "

" We wish all car hire was as smooth as gobycar fantastic service from all staff and very nice car too , Roberto and the lady who drove the bus first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by SAMUEL - 05 May 2023

" Victory from AutoEurope who assisted with my booking, was an amazing customer representative. She was very patient and provided good information which helped me a lot. "

" Everything was fine in general. However I had to walk all the way to the terminal to get a trolley as there were none in the drop off area. While the staff went to get a trolley for the "white customer." I was also attended to after another white customer that came before me. Sorry I am the wrong skin colour. On the first day, I asked the staff where to drop off and they were not patient enough to explain properly. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by GRANT - 12 April 2023

" Booking was ok but not that easy to change when our flight time had changed. "

" We were anticipating collection from the airport. Signage and mini bus pick up was not great with a lengthy wait and we were not sure if we were in the correct place. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by ROB - 07 April 2023

" See above "

" My only issue was that at the time of searching for a car, I specifically selected airport collection only. I was disappointed to then find out that you were away from the airport and I needed shuttle bus. All of that said, I would now use you again as I found the value and service very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ROBERTO - 23 March 2023

" Not to bad ! "

" Just when we arrived at the airport, there was no indication of where to take the minibus to collect the car and email no description about it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARTIN - 22 March 2023

" Not much to say really just a bit shambolic. "

" Hi after landing at the airport we were unable to find your office or get any information as to how to pick up our car, people we asked at the airport didn't know your company or where we could go for help! It was only by chance that very helpful young man spotted your logo on the email you had sent us. I would say that you need to put details on your emails as to go to the the bus station to catch the bus to be taken to pick up your vehicles. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by KEN - 19 March 2023

" Efficient. "

" Quick collection & drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by DAVID - 15 March 2023

" You're great at finding fully comprehensive deals. But better information, please, to advise when a hire company is managed out of another desk. "

" Long delay trying to find the Turisprime desk to collect the car. We could have been at the airport all night looking, until someone told us their hires were managed from the Avis counter. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by STEPHEN - 12 March 2023

" Would have been useful to be told check in was to be via Avis office "

" Car was clean and tidy. Clutch was difficult, required attention. Windscreen washer was empty. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by ALAN - 08 March 2023

" Generally good, disappointed with condition of car bodywork for fee paid. "

" Car had lots of dints and scratches. Sineage to garage on return was poor as you came into the airport. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by KIERAN - 14 February 2023

" problem free. "

" no major issues - would have liked a better map of the island. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARK - 07 February 2023

" Good "

" Pick up and drop off efficient. Good value "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by THOMAS - 05 February 2023

" Good car for the price, staff were very good at sixt and transfers were excellent "

" Had booked a polo and got a Kia, which was fine but a bit underpowered and had no aerial or satnav "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by ROB - 04 February 2023

" Great price and selection available. Customer services were brilliant when I needed to change my booking. Courteous, professional and efficiently and speedily amended. Highly recommended. "

" As usual, excellent professional service, a high quality car and a great price from Hertz. Superb. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CHRISTOPHER - 02 February 2023

" Excellent in every way I cannot fault anything....! Will always use them "

" Highly recommended for their efficient and polite service 'with a smile'.. great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANGELO - 30 January 2023

" Pick up and drop-off staff not very engaging with customers. "

" The vehicle was present in a por state with both front seat badly stained and a front passenger door that contacted the front wing when it was opened which made it difficult to open fully. The paper work presented at the bigining of the rental did not show any of the damage that was on the vehicle at collection and when I approach a member of the TopCar staff about this they just said to photograph the the damage. It should not be up to a customer recording damage on a vehicle at the point of pick-up. When the vehicle was returned, a member of the TopCar staff inspected the rental vehicle as expected however, we were told no paper work is given to the customer to confirm the vehicle had been checked , but told that the deposit would be returned within 24 hours. It has now been 4 days and I am yet to see the deposit returned to my credit card. All in all I have had better from other rental car companies. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by EDWARD - 29 January 2023

" Very good quick service when picking up and dropping off the car. "

" Very efficient service and good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DILIP - 22 January 2023

" Avis was an excellent choice as they did not demand hides fees and had a quick collection and drop off "

" Avis is an excellent company as they were professional throughout with no hidden charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by PAUL - 18 January 2023

" Pick up instructions were poor. Turisprime could not be located and were absent. Avis were efficient and saved the day with great service.. "

" Turisprime could not be found. We wondered around car parks looking for them, following instructions supplied but no luck. Luckily I was able to establish that Avis could help - and they did. Avis were very good. Friendly efficient staff and a very nice car was supplied. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by MARCUS - 07 January 2023

" At this point, having had no car at no fault of my own and following instructions on AutoEurope provided paperwork, I feel like the money has been stolen from me. Having been a loyal customer of AutoEurope for over a decade, I expect better. Goldcar state that they received no money from you and so I had no car after a lot of messing around at the start of the holiday. With sleepless nights, both the holiday and Christmas was ruined due to this. "

" Awful. I don't know where to start "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by ANDREW - 31 December 2022

" very good "

" v good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by DAMIAN - 30 December 2022

" Hire car was cheaper two days before hire date. Attempted to contact auto Europe to price match and was told it was less than 48hrs. There is no mention of this on the website at all. Customer service was arrogant when I asked where in the fine print this was located. Alas, I still haven't found it in any fine print and believe your price match is a scam. I won't be using your service again. "

" Very slow check-in process to get a car. It took over an hour. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by TIMOTHY - 21 December 2022

" All 1st class and efficient. "

" We had no waiting at any time at collection or drop off. Everything efficient and well organised. Lovely staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by GUIVE - 20 December 2022

" all good, good value "

" shuttle a little difficult to find but once picked up all was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by CHRISTOPHER - 20 December 2022

" A superb experience with Thrifty/Hertz. Chris "

" A great service at pick up and return, efficient refund of deposit and nice staff, I will use them again in January. Chris "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by NARESH - 18 December 2022

" Good "

" Good company, great price, superb car, took some time at the counter... "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MATTHEW - 07 December 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ALASDAIR - 03 December 2022

" Very good. Excellent value. "

" All great, very efficient. Had to walk quite a long way to get bus to then take us to collect the car which we hadn't expected. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by MICHAEL - 02 December 2022

" Easy process "

" Car was find but not type I booked I booked a jeep renegade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ALAN - 30 November 2022

" All was good; nothing negative to report "

" Goldcar counter staff member No 24 was very friendly, helpful and efficient. The overall experience was very good. The car had quite a few arreas of minor damage, but all were documented/ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by RUPERT - 29 November 2022

" Always check the web site for car deals and have used you several times in the past. Not been disappointed yet! "

" Had to wait for over 30 minutes for the person to turn up and the instructions for where to wait were very vague. However, she was very patient when she did eventually arrive as we had credit card difficulties. Bit of a pain to have to go to arrivals to drop the key. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by JEFFREY - 16 November 2022

" Travel abroad and rent a car about 4/5 times a year, always book via auto Europe. I'll find a website very competitive if not the best for price even using the rental cars own website with a loyalty card I normally find auto Europe still cheaper. "

" Pick up fine no queue dealt with quickly and efficiently. Return different matter no one to be found 10am, there are many issues with returning cars i.e. fuel, missing spare or jack and even missing parcel shelves. I would've preferred to have seen someone rather than going back into the terminal and handing over the key in. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ALEXANDER - 15 November 2022

" Easy pick up and drop off "

" Easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by EDWARD - 14 November 2022

" Good car. Economical on fuel "

" Good car. Staff helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JOHN - 09 November 2022

" Easy booking online. Good to prepay and fix hire cost in these uncertain times in terms of fluctuating exchange rates. "

" I still find budget - and pretty much all car hire companies - attempt to push full cover at the desk as somewhat aggressive and patronizing. I always assume desk staff get a bonus if they sell top up cover, which is why they push it so hard. I hire rental cars regularly for business and leisure and have an annual excess cover policy, but they still try to foist it on me! This policy should be reviewed as I often hear less savy or regular hirers getting flustered by the hard sell. Its not a good perception for the car hire business. Budget and co would be better providing full cover across the board and they would get more repeat business. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by ENRICO - 08 November 2022

" Would use budget again part of Avis I think "

" Easy pickup no queue, happy counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JOHN - 21 October 2022

" No issues "

" The car they had reserved was unsuitable for my disabled wife but they found another which was fine, if a bit small. They did make an effort to provide good service. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by DARREN - 19 October 2022

" Please read the above. "

" I took full insurance cover with Auto Europe but was told that this was not the case and that i did not have any cover in place, i showed the booking form to show the codes but felt pressurised then into taking the full cover with GoByCar which added another circa £103 to my overall costs, so not happy at all to be honest and will not be using again. I feel that this really should be communicated better that GobyCar/Auto Europe should be aligned in terms of what was purchased originally. Transparency is all i am looking for and this in my opinion certainly is not the case here! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by STEVEN - 16 October 2022

" Only one disappointment. Car advertised as on airport. Was actually of airport on other side of freeway. "

" Good service. Excellent car at great price. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by DONNA - 07 October 2022

" The cheapest I found anywhere, so can't really complain but it was a bit sad inside but as I said it was the cheapest "

" Nothing negative with gobycar but the car was a bit sluggish because of all the hills. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by JOANNE - 02 October 2022

" Very easy to book, competitive price. Would recommend. "

" Very smooth experience, shuttle from / to airport was very prompt and efficient, lovely new hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by BEATRICE - 21 September 2022

" all good "

" Extremely long queue to collect the car at arrival. Made me sign a document without showing the existing damages on the car, and before seeing the car! Car windscreen wash liquid was empty. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LANZAROTE, ES - Reviewed by CATHERINE - 19 September 2022

" Auto Europe completely ruined our summer holiday. It was devastating. We had many days out planned in Lanzarote and we weren't able to do any of them. Aside from the fact that it cost us an absolute fortune to get to and from the airport in a taxi. Auto Europe should never have taken our booking in the first place. I have sent a separate email to your customer service and I look forward to a response. "

" If I'm comparing the experience with Budget to Auto Europe, Budget were great. They had lots of complaints about Auto Europe and the challenge that I had, was not uncommon, they said that it happens a lot. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by JAMES - 16 September 2022

" easy access to the car with staff handy at pick up returning was also easy with staff on hand if required "

" only downside was the que at the rental desk ,took over an hour to get to the desk. problem seemed to be people did not realise the holding deposit required maybe clearer information required at time of booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JAMES - 05 September 2022

" see 3. above "

" every good except for charge of 140 Euros for extremely minor scuff to paint. 140 euros seems excessive for the most minor of marks (no dent, top paint removed, size 0.5 cm2. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by KEITH - 22 August 2022

" I took on the extra excess so the handing back was trouble free.The staff were very polite and helpful. "

" Great car in new condition.Staff at handover were really helpful enabling me to get on the road asap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by NEIL - 22 August 2022

" Made to be aware that car hire was off site "

" Pressured into upgrading insurance which halved in cost when I declined. No free booster seat as per options stating it was free "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by JASON - 09 August 2022

" See above "

" Depot not in airport but it didn't tell us this on booking and there were no signs in airport directing us to bus. It did not even clearly say who the booking was with and people in terminal had to help decipher. I had purchased what was described as the more inclusive insurance described as "full protection" it was nothing of the sort and I had to purchase extra insurance at the terminal (I bought it from another provider as your terms were horrific). I still don't understand what happened here as i definitely purchased the upgraded insurance. I would not touch auto Europe or go by car again under any circumstances and will tell everyone I know to do the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LANZAROTE, ES - Reviewed by WARREN - 31 July 2022

" 10 /10 "

" First rate. Quick efficient and friendly collection and drop off. Upgraded at a very reasonable price to a BMW X1. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by VALDAS - 31 July 2022

" No comments "

" To pick up car was provided very bad instructions, we spent about 1 hour in terminal "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ANDREW - 25 July 2022

" Excellent service "

" Very easy to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by CHARLES - 22 July 2022