AUTO EUROPE LATVIA Car Rental Reviews

RIGA, LV - Reviewed by JANIS - 14 August 2025

" Where Green Motion was great - Auto Europe was SHAMBLES. "

" The guys at Green Motion are super professional and always willing to help. Provide great advice and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by RICHARD - 31 July 2025

" Not impressed. Also cars with CVT are a pain - don't accelerate, noisy, slow, just not a great experience. "

" In addition to the €1200 security block on my card, they wanted €20 up front for cleaning the car or €30 if I paid after I bought it back. This was not pointed out in any of the documentation prior to arriving at the rental desk. This is VERY POOR. It's not like €280 is cheap for a weeks rental, and then the cheek of asking for a cleaning charge. I cleaned the car the best I could with a vacuum cleaner and a car wash (€15). "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

RIGA, LV - Reviewed by DARIA - 05 May 2025

" In the end, I wasn't given the car I had reserved, and I was left without transport. I had to rely on taxis for my travel, which was inconvenient and expensive. I'm happy to provide the taxi receipts if needed. This experience caused unnecessary stress and cost, and I absolutely do not recommend this service. Transparency and customer care were seriously lacking. "

" I had a very disappointing experience with this car rental company. When I arrived at the counter to pick up my vehicle, I was told I couldn't pay with my debit card unless I agreed to pay an additional €25 per day--which had not been mentioned during the booking process. I explained that I didn't have a credit card with me, but they were unwilling to make any exception, even though a deposit was already taken from my account. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by ROBERT - 28 September 2023

" Efficient as always. "

" Very good car and staff. Only problem was walking distance from Riga Arrivals Terminal to parking lot - more than 10 minutes walk. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by ANDREW - 03 July 2023

" A "

" The final invoice should be a bit clearer as the invoice said I owed 65 euros but after speaking with the agent at the budget desk it was supposed to 65 cents "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by NATHAN - 22 May 2023

" nothing to add "

" Very good experience overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by AIVARS - 03 September 2021

" Got better car than booked, very pleased with the services. Will use them again. "

" Very professional service. Quick process and good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by TIMOTHY - 16 September 2020

" Overall the car was good but I booked the car and stated that we would be visiting three countries, Latvia, Estonia and Lithuania. At pick up we were charged an extra 70 Euros for this, this is not acceptable. "

" Overall the car was good but I booked the car and stated that we would be visiting three countries, Latvia, Estonia and Lithuania. At pick up we were charged an extra 70 Euros for this, this is not acceptable. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RIGA, LV - Reviewed by DAINA - 05 March 2020

" extremely good value for money!!! "

" staff very supportive and understanding, and with common sense - I returned the car with one hour delay due to unforeseen circumstances - with no repercussions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by ALEKSANDRS - 20 February 2020

" Very satisfied with service overall, will definitely come back. "

" Very satisfied with service overall, will definitely come back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by JANIS - 10 February 2020

" worst car rental in the world "

" worst car rental in the world "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by GUS - 02 February 2020

" Quick, easy and competitive rates "

" I have been a regular user of Green Motion but I am very disappointed with the drop-off on this occasion. There is no lit area to inspect the vehicle, no staff to return the vehicle to and no way to confirm the condition of the vehicle - I am now being accused of damage that occurred whilst the vehicle was parked outside my rental period!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

RIGA, LV - Reviewed by NELSON - 01 February 2020

" On my arrival the car was not checked with me by a member of the staff, he just said to take pictures of any scratches or dents i could possible find. On my return, once again the car was not checked, i did not sign any documentation, and the deposit i paid still not in my account. Would you please let me know if this is a normal procedure and when I'm going to get my deposit back? As this experience didn't bring me any piece of mind during and after my holidays. "

" On my arrival the car was not checked with me by a member of the staff, he just said to take pictures of any scratches or dents i could possible find. On my return, once again the car was not checked, i did not sign any documentation, and the deposit i paid still not in my account. Would you please let me know if this is a normal procedure and when I'm going to get my deposit back? As this experience didn't bring me any piece of mind during and after my holidays. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 10

RIGA, LV - Reviewed by MARK - 07 January 2020

" I have used you many times in the past with no problems. I hope this will get resolved.. "

" Getting the car from the airport was fine till I was told that I had to pay a cleaning fee at the end of the hire of 10 euros. I said that this was not mentioned in my booking and I would look it up. As I collected the car, there was a large dent on the front bumper that was not on the paperwork. I then had to find someone to check it and sign it off. This was a big inconvenience to them but got it sorted. On return of the car I took the keys back to a man in a van who I hoped was working for Green Motion. I went back to the reception to find out about this cleaning charge as I hire a lot of cars and this is the first time I have heard of this. I was told I have to pay it as it is in my contract and even if I don't pay now we will take it out of your deposit. Well, they did not just take €10 they then charged me for damage to the car to the sum of €396. There was a scratch under the rear bumper which I couldn't of done as I didn't reverse this car at all as I parked on a grass yard and also what looked like scratches from a bush that were very faint but also charged for them even though they were there when I picked up the car. If this company was in the UK I would be taking legal action. I am dealing with my credit card company to try and resolve this. I would really like a call back in 07977148576 Thanks, Mark "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by MIKUS - 01 January 2020

" good overall experience - all went smoothly without any hiccups "

" Think the car was a tad smaller than the one advertised (vw passat vs toyota avensis) but not a big issue "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RIGA, LV - Reviewed by PAVELS - 10 December 2019

" Great thanks. Would definitely use again. "

" Great company to deal with. Staff was excellent and friendly. Would definitely recommend to everyone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by MYKHAILO - 06 December 2019

" I am extremely unhappy with the service provided. I have provided a credit card (VISA) with expiration date in January 2020 and was told by Green Motion staff and they can't accept it because they need the card to be valid for at least 3 months. I haven't heard about this before and it definitely hasn't been mentioned in Auto Europe T&C. As a result of this I was charged for the insurance around £30 and I didn't really need it. I would like Auto Europe to refund me this money ASAP. Thank you. "

" I am extremely unhappy with the service provided. I have provided a credit card (VISA) with expiration date in January 2020 and was told by Green Motion staff and they can't accept it because they need the card to be valid for at least 3 months. I haven't heard about this before and it definitely hasn't been mentioned in Auto Europe T&C. As a result of this I was charged for the insurance around £30 and I didn't really need it. I would like Auto Europe to refund me this money ASAP. Thank you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by GURNAM - 20 November 2019

" Quick, easy, low-cost hire "

" The process was very good and the staff helpful. But the car was disappointing - It was not clean (but I was expected to bring it back clean!); All the faults were not marked on the report; There was no convenient, covered area to inspect the vehicle (it was poor light and raining!) - Subsequently, some marks were missed and Green Motion want to make me responsible!! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

RIGA, LV - Reviewed by JADE - 07 November 2019

" - "

" Very helpful Staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by KASPARS - 03 November 2019

" Experience with Auto Europe was good, but there is bad company's such as Green Motion Latvia on their site. "

" Unfriendly staff when receiving the car. The staff were in a van and didn't get out until I knocked on the door window. When picking up the car there was 11 scratches on the car already marked on damage info and when we walked around the car I sore another 5 scratches which was added to the damage sheet. I think if i didn't see and add the extra scratches to the damage sheet i would have been charged for them too. This company makes money on ridiculous extra charges for damages we haven't made. When coming to drop off the car the was no one there to check the condition of the car and sign paper work. The People should check the feedbacks online before making any bookings within Green Motion Latvia This place should be closed as soon as possible or brought to court. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

RIGA, LV - Reviewed by JACOB - 03 November 2019

" Very disappointed that a scam company would be allows on your platform "

" Overcharged for fuel, cleaning and then are trying to charge me post-sign off for damage which they even signed off as not being present at drop off. Scam artists "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

RIGA, LV - Reviewed by PAUL - 31 October 2019

" Excellent from start to finish "

" Having previously used GreenMotion in Riga Thrifty was a million times better!! Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by JOSHUA - 27 October 2019

" N/A "

" My only complaint is the cleaning fee I was charged. I was told at drop off that I had to pay €10 for the cleaning of the vehicle. The vehicle was not dirty but I still had to pay. This feels like a hidden fee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by MURRAY - 14 October 2019

" Don't hesitate, great service "

" Very good smooth service, very new good car. Brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by DAVID - 16 September 2019

" extra charges for late pick up very poor "

" I was late in.picking up car and charged an additionsl 41 €.Very poor as this had caused no additional work for the rental firm "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RIGA, LV - Reviewed by RICHARD - 02 August 2019

" Terrible experience "

" Firstly the car we booked they didn't have so had a Toyota Corolla instead of Nissan duke which we reserved. Didn't want to wait longer so accepted this. Also paid extra £15 for car to be cleaned by them after drop off. They said no smoking in the car, I had one or two during the 5 days of rental, when we returned the car they said they could see ash in the car and it smelt of smoke, really after 2 cigarettes? They charged me an extra £150 for a chemical clean on the car which I thought was ridiculous, won't ever book with them again , my advise is to pay a little more and go with a big company as these little companies do everything they can to extract as much extra money from you. £150 is a joke. I won't be using them again, if you do just realise they will be doing everything they can to extract money from you. If you do forget and have a cigarette then get the car cleaned inside and spray some air-fresher inside before giving it back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

RIGA, LV - Reviewed by DAVID - 12 July 2019

" My complaints have been submitted and I have received a courteous response. hope for a rapid resolution to the various issues. "

" This is currently the subject of major complaints. Long delay at pick-up desk, manual vehicle supplied when an automatic was requested, told I was too old to rent (contrary to contract), credit card black imposed that was very much higher than specified in contract. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RIGA, LV - Reviewed by PHILIP - 25 April 2019

" Quick and easy "

" Very good thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by RAYMOND - 13 January 2019

" Jone "

" Been a Green Motion customer in Latvia for several years now but the attitude has changed so will now go to Hertz for future rentals. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RIGA, LV - Reviewed by DAIGARS - 01 December 2018

" I had to pay for car washing, I think it's hidden costs. Fuel policy had to be Full to Full, but really it was 3/4 to the same. In this case You are always loosing some money! I hate hidden costs and misleading description! "

" I had to pay for car washing, I think it's hidden costs. Fuel policy had to be Full to Full, but really it was 3/4 to the same. In this case You are always loosing some money! "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

RIGA, LV - Reviewed by ALEKSANDR - 20 November 2018

" THANK YOU "

" GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by NIGEL - 23 September 2018

" The same as above. I do not know if the issues highlighted are shortcomings by Green Motion or by Autoeurope. "

" 1. The rental was advertised by Autoeurope as Full to Full fuel, but the car was only 75% full on pick-up making it hard to judge how much fuel to put in the tank at the end of the rental. This was annoying, particularly as Full to Full was listed as a specific part of the rental deal. 2. There was a cleaning policy in place which I was not made aware of in advance. When I picked up the car Green Motion said they either required the car to be returned newly washed and ready to go out to the next customer or I could opt to pay 15 euros for them to wash the car upon it's return. I opted to pay the 15 euros. I should have been made aware of this at the time of booking the rental. The voucher only makes mention of a surcharge if the car is returned excessively dirty. The rental was still good value and I would have been completely happy if I had been prepared in advance by Green Motion and/or Autoeurope being upfront about the above. But on both counts I felt "conned" because the rental was not as advertised, and I was required to pay extra. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by LIGA - 30 July 2018

" lovely stuff, new cars, very easy to find. Will deffinately rent with them again. "

" lovely stuff, new cars, very easy to find. Will deffinately rent with them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by DAINA - 20 June 2018

" Swift, hassle free. "

" This refers not only to AddCar, but also to Green Motion etc. Bus drivers are ALWAYS talking on the hand held phone whilst driving. Illegal, dangerous and unacceptable. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RIGA, LV - Reviewed by LEONS - 29 April 2018

" easy to book, reasonable prices, very good conditions "

" very professional and helpful attitude from the staff, totally recommend Primecarrent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by WAYNE - 30 June 2015

" It would be good if Autoeurope could make their rental partners adhere to the conditions advertised. "

" We chose Primerent over another company as they didn't have an out of hours charge attached to the rental, they also had a full to full fuel policy. Neither of these options were adhered to. When we picked the car up at 7 pm, we were charged 20 euro for out of hours pickup plus 20 for declaring we would drive into Lithuania. The fuel gauge was on less then quarter full and we were told to return it with the same amount. As anyone with experence in this area knows, that is quiet difficult to acheive and we ended up giving it back with half a tank of fuel. It is the first time that we were warned that if the car came back dirty we would charged 15 euro, and though the car wasn't particularly dirty, we had it cleaned before we handed it back. "

RIGA, LV - Reviewed by ROBERT - 08 June 2015

RIGA, LV - Reviewed by ZYDRE - 08 May 2015

" Unhappy with the service I received!Waited for the car more than 30 mins. Then I needed to drop the guy home! What kind of company does that! Car was not in good condition. "

" DO NOT RECOMMEND THIS COMPANY! Took money from my account not informing me!!!! "

RIGA, LV - Reviewed by KASPARS - 06 May 2015

" Excellent! "

" I was given a brand new car, first time driven by anyone. Friendly service. Pickup at airport in 3min outside the terminal. Deposit given back next day! "

RIGA, LV - Reviewed by JOHN - 03 May 2015

" I arrived at Riga airport at 22.00hrs and went in search of the car rental booth, only to find it does not exist at the actual airport. Thankfully the airport information desk was open and it was they who found a telephone number and informed me that I should call a number to arrange a pick up from the airport. It would have been helpful if this information was provided on my booking document. Upon arrival at the rental office i was told by the girl working there that she had given my car to someone else and that there was not another car available. I was then told in 10 minutes and a car would be available. This turned out to be a wait of 45 minutes which I was not in the least pleased with. "

RIGA, LV - Reviewed by SNEZHANA - 16 March 2015

" Thanks to Auto Europe! I had an excellent experience and most definitely will use they cars again. "

" Thanks to Primerent! I had an excellent experience and most definitely will use they cars again. "

RIGA, LV - Reviewed by KASPARS - 05 March 2015

" Straightforward booking process, no tricks! "

" Straightforward deal, no small print. Fast check out and return. Full-Full tank deal, got the deposit back 4 days later. Recommend. "

RIGA, LV - Reviewed by ROY - 12 February 2015

" I learnt about Auto Europe on comments left by a customer about using another company to book AddCar and how he wished he had used you again instead. So I thought I would use you. I was talked through the booking with a Guy called Hank and he advised me to take out some other insurance because of my driving in snow etc. He was a very knowledgeable and capable chap, so I felt at ease right away. I missed a call from you a few minutes after, so I rang you back and all it was about was you telling me my hire would not be ready for 30 minutes after I wanted due to it being cleaned, this was no problem to us to wait and I was impressed at you letting me know. We were picked up straight away and taken to the parking. We will use you again. Roy "

" We were taken to Parking a minute or two from the Airport where we waited maybe 10 minutes and did some paperwork. A few minutes later the manager came in his car and drove us to the place where the car was being cleaned. He returned with an upgraded vehicle and let us get on our way. We were of course mega happy with his choice. We had been told that he was the Manager and that he was very nice and that is exactly what we found. So we left and enjoyed a nice week in a nice car. When we returned back to Parking at stupid o'clock in the morning I was expecting some delays or hassle, but not at all. The man there took over the car and loaded us into the Bus and dropped us off. No drama just a well run company. We will be using AddCar again. R "

RIGA, LV - Reviewed by ROBERTAS - 22 March 2014

" I did not receive confirmation until ring them "

" when we arrived the car was covered in snow,the manager gave me to sign a contract upon arrival and told do not forget to fill up a tank returning a vehicle. then we drove, after 30 kilometres come up nfuel warning lump, so the tank was nearly empty, I know that this my fault that I did not check that and trust them. next day finished windscreen fluid, although did not use it much. the car driver back doors was beated, but nothing marked in contract. when we return the car called him and told him about an empty tank, he said why we did not sad him before, I believed that the machine had to be prepared "

RIGA, LV - Reviewed by RICARDO - 19 March 2014

" Its great as is. Don't change anything "

" Its great as is. Don't change anything "