Auto Europe
- North America
- Central America
LOCATION MOROCCO CUSTOMER REVIEWS
- 6.6
- 6.3
- 5.4
- 7.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
LOCATIONAUTO MOROCCO Car Rental Reviews
Average Rating for LOCATIONAUTO :
AGADIR, MA - Reviewed by DARREN - 21 September 2025
" I believed that I was dealing with an 'at airport' booking. In reality we got picked up and taken to an 'off airport' office a few miles drive away. Also the deposit wasn't a 'pre authorisation' as normal. They actually took £1,550 from my card, which then affects the credit card spending limit whilst on holiday. "
" I believed that I was dealing with an 'at airport' booking. In reality we got picked up and taken to an 'off airport' office a few miles drive away. Also the deposit wasn't a 'pre authorisation' as normal. They actually took £1,550 from my card, which then affects the credit card spending limit whilst on holiday. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by FRANCIS - 19 March 2025
" Yes good as usual "
" This rental company is NOT at the airport as stated. There is a meet and greet. The rental is actually 5 munutes away. Not a great hassle but "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by MARK - 18 March 2025
" I will continue to book with AutoEurope, as the experience with Locationauto was the exception to the norm. "
" Car was damaged and dirty. No alternative was offered when I pointed out the condition and asked for a properly prepared car. They claimed non was available and said I could cancel if I didn't take the car. The check out was disorganized and very time consuming. Worst car hire experience ever and firet time I've been disappointed with the service and vehicle provided when booking with AutoEurope. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
AGADIR, MA - Reviewed by PETER - 28 February 2025
" A good car hire experience "
" Fast and friendly. The car had quite a few bumps on it but was fine. We were a little nervous at first as their office is away from the main airport where you collect the car from but it was fine in the end "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
AGADIR, MA - Reviewed by KEVIN MICHAEL - 22 February 2025
" Perfect hire experience with no problems "
" Perfect hire experience with no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by FREDERICK - 16 February 2025
" Had to go find them in the corner of a far away car park, a little red flag on top of the car, directed by other car hire companies "
" Unprofessional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
AGADIR, MA - Reviewed by ANTHONY - 27 January 2025
" The company seems ok but again on drop off we needed to ring the company to collect the car and we did not see the small print in the rental agreement (in French) that the car had to be washed before return. "
" Not met by representative at the arrival hall as stated I had to find someone who knew their number to phone for us then he wanted paying. Three men turned up two with shirts with logos one without one of the company men took our hold luggage and the guy with no logo took my hand luggage on arrival at the hire car the man with no logo shirt demanded money a scam to watch out for. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by ZAID - 13 January 2025
" Always use locationauto and very pleased with them. "
" Very satisfied, good team, fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STUART - 08 January 2025
" Use a VPN when searching and booking to avoid price hikes "
" Not your standard car hire, car has not been fully cleaned and was an older model, but they are less likely to be worried about minor scratches than the big companies. Staff are helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by ANOOJ - 14 December 2024
" - "
" Very hard to find, they just have staff in red vests hanging around in the car park - no physical building. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by IAN - 22 November 2024
" Apart from the pick up everything was fine. I would have expected them to have the car ready at the specified time. I had an hours wait in the at night after the paperwork was done. "
" I had a long wait for pick up as the car wasn't ready "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by PAUL - 21 November 2024
" Car was in an awful state. Inside and out. After 37km it overheated. Garage had to put 3l of coolant in. 45 dihrams. Which because no one was at drop off at 08:00 I couldn't get a refund "
" Car was in an awful state. Inside and out. After 37km it overheated. Garage had to put 3l of coolant in. 45 dihrams. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MARRAKECH, MA - Reviewed by KEVIN - 19 November 2024
" As above "
" Very friendly polite team, proactive, on the ball, on the case and a pleasure to do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by ANDREW - 02 October 2024
" Nothing went wrong, no extra charges, which is positive for a rental. "
" Reasonable price, effecient staff at location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by AISSAM - 19 August 2024
" I am deeply dissatisfied with the service I received from Auto Europe, particularly regarding their handling of a crucial issue I encountered with my booking. Despite my clear and reasonable request to correct the voucher to reflect the vehicle's actual specifications--specifically, the number of seats and doors--the company refused to make the necessary changes. I originally booked a 5-seater, 5-door car, which was essential as we were traveling with five people. However, the voucher provided did not mention the number of seats, leading to potential issues when picking up the vehicle. When I asked for this to be rectified, the company insisted that the vehicle booked was an "Economy 4-door Car Manual" and claimed the voucher already specified the number of passengers. This was misleading and did not address my concern. Even after I pointed out the inconsistency, providing clear evidence from their own confirmation email that I had booked a 5-seater, they responded with, "Our confirmations department has reviewed your case and told us the following: Correct information is on voucher 4 doors + 4 passengers. We will update information in our website. However, the car is still the same Kia Picanto or similar, which is an economy class vehicle. It is up to you to assess if it will be suitable for your travel, or change it for a bigger car." This response not only shifted the blame onto me but also failed to acknowledge their own mistake. As a result, I was left to manage the issue on my own, which was both frustrating and unprofessional. Despite this negative experience, I was satisfied with the LocationAuto service I received at the Marrakech airport. The local provider was professional and accommodating. However, I will never use LocationAuto for booking again. I will continue renting from the same local provider but through a different and more reliable website. I strongly advise potential customers to be cautious and double-check all details, as this company does not take responsibility for its errors. "
" I am deeply dissatisfied with the service I received from Auto Europe, particularly regarding their handling of a crucial issue I encountered with my booking. Despite my clear and reasonable request to correct the voucher to reflect the vehicle's actual specifications--specifically, the number of seats and doors--the company refused to make the necessary changes. I originally booked a 5-seater, 5-door car, which was essential as we were traveling with five people. However, the voucher provided did not mention the number of seats, leading to potential issues when picking up the vehicle. When I asked for this to be rectified, the company insisted that the vehicle booked was an "Economy 4-door Car Manual" and claimed the voucher already specified the number of passengers. This was misleading and did not address my concern. Even after I pointed out the inconsistency, providing clear evidence from their own confirmation email that I had booked a 5-seater, they responded with, "Our confirmations department has reviewed your case and told us the following: Correct information is on voucher 4 doors + 4 passengers. We will update information in our website. However, the car is still the same Kia Picanto or similar, which is an economy class vehicle. It is up to you to assess if it will be suitable for your travel, or change it for a bigger car." This response not only shifted the blame onto me but also failed to acknowledge their own mistake. As a result, I was left to manage the issue on my own, which was both frustrating and unprofessional. Despite this negative experience, I was satisfied with the LocationAuto service I received at the Marrakech airport. The local provider was professional and accommodating. However, I will never use LocationAuto for booking again. I will continue renting from the same local provider but through a different and more reliable website. I strongly advise potential customers to be cautious and double-check all details, as this company does not take responsibility for its errors. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by NIKLAS LINDE - 01 August 2024
" The website was good. I don't doubt your website or support. "
" The car we got didn't have a working AC and they told us they couldn't get us a working car. When it's 43 degrees celsius you need a working AC. After waiting for more than an hour and being very persistent we got an old Dacia from 2005 instead. Very run down, but at least the AC worked. They fumbled with the contract and was just really bad at fixing theit own problems. We had to be very persistent. Very unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by CHRISTIAN - 20 July 2024
" Sorry but it was just a horrible experience. The car was in a terrible and super dirty state. The battery was broken and so we had to find help or pay for help everytime we wanted to start the car. Then we were told to change the car in Agadir, which was not nice either. Had to beg for a better car so I can catch the plane on the next day. Then same type of car, a bit better at least. Took us hours and we had stress in our holiday. I want to get a full refund! The rental company locationauto said that I get a refund. No money yet arrived... Please help soon! Thanks, Chris "
" Sorry but it was just a horrible experience. The car was in a terrible and super dirty state. The battery was broken and so we had to find help or pay for help everytime we wanted to start the car. Then we were told to change the car in Agadir, which was not nice either. Had to beg for a better car so I can catch the plane on the next day. Then same type of car, a bit better at least. Took us hours and we had stress in our holiday. I want to get a full refund! The rental company locationauto said that I get a refund. No money yet arrived... Please help soon! Thanks, Chris "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by KHALID - 08 June 2024
" Never again "
" Bad experience "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by CALUM - 02 June 2024
" No complaints other than the AC issue "
" Thought the cars AC was faulty not being able to bring the temperature blow 26c which made for uncomfortable driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by KENNETH - 28 April 2024
" Driving out of the town quarzazate, to head back to the Marrakesh airport we were stopped by the road side police checkpoint. The car hire paper he said to be not in order and the car was being impounded. As we scrambled for answers we called the helpline number. The police officer took the phone and spoke with the helpline assistant, before handing the phone back to me. The helpline assistant said he was going to forward the required papers over 'Whatsapp' . The paper never arrived to my phone and as we called the helpline back the calls were not answered. The police officer got more irritated and time passes. It was only when the British helpline staff answered my call (on loud speaker) did the police change give way and demanded 200 MAD to let us go on our way. I think a note should be added to the 'helpline pack' explaining what to do if it happens again or a note added to the local website explaining what to do if this happens again. Sincerely yours, Kenneth "
" The car pick-up and drop off was both smooth and efficient. Our car was clean and well maintained giving us confidence of a trouble free hire. We did have one cause to call the helpline and our problem was quickly to resolved and we were back on our journey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by FRANK - 25 April 2024
" Cheap car hire. "
" Car was suitable for our needs "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by NEIL - 18 April 2024
" Xxxxx "
" Xxxxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by LOUIS - 08 March 2024
" autoeurope have always served me well for car hire. "
" The experience was a little strange, the click and collect was literally a man with a piece of paper, we were then taken to the far corner of the airport to another man stood leaning on a car. No booth, no signage, just a man with a credit card machine. It all felt really dodgy. However, we did take the car, it was in pretty good working order (all be it a bit scratched) and we returned it with no issue. Mixed feelings as i was not expecting luxury (its north africa) but it was intimidating handing over a credit card in a car park "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by PETER - 12 December 2023
" good "
" free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by JON - 02 April 2023
" No problems "
" The car was rather battered and scraped when I collected it, but all this was recorded by the staff and there was no hassle on returning it. The car drove well without any mechanical issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by SALMAN - 12 February 2023
" Auto Europe works with dodgy rental companies. The ratings are misleading "
" Been 2 weeks and my deposit still hasn't been returned! Car wasn't too old but in a very bad condition. Lots of dents and scrapes. The wipers didn't work. It made a worrying noise at higher speeds (possible wheel bearing issue). Looks like it was an insurance write off car that had been acquired by the rental company to keep their costs down "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by SIMON - 30 January 2023
" Atrocious service. Nobody met us at the airport. We had no mobile phone coverage, so had no choice but to hire from an alternative company at the airport. Worst service I've experienced. Had I been a female travelling alone, the risk at that time of night is obvious. "
" There was nobody to meet and greet at Arrivals Hall A at Marrakech airport at 20.30 as supposedly arranged. Consequently, we had to hire from an alternative supplier with an office at the airport. I would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by TAYYUB - 16 January 2023
" Efficient and very good service. "
" Was unable to find them as there is no sign. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by CRAIG - 03 January 2023
" We didn't have any problems everything went smoothly. "
" Good experience overall. We couldn't find anyone from the company waiting for us at the airport, they appeared only after good 20min. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by PETE - 12 December 2022
" Good "
" Very helpful and friendly staff at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by TWANA - 22 November 2022
" I am not really happy with the car and was one staff. He is very rude stuff when I call him to come help. People from airport is good service "
" Very bad customer service was car condition. I have problem with the car. They very rude with me. They close the phone five time and they blocked my number when I guy I try call the guy was for different mobile phone numbers they block all of them done after female phone me back she was good which is I meet her in airport when I drop off the car Stuff in airport pick up and drop off good service "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by TINA - 13 November 2022
" Easy and efficient booking system. "
" The only thing I was not happy with was the con they have going on with the fuel - I picked up the car and the tank was on empty, so the first thing I then had to do was reorganise my route to find a petrol station. On returning it the car company benefitted from 1/4 tank of petrol paid for by ,me! This is why I marked the condition of the vehicle down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by AMINA - 18 August 2022
" Not good experience "
" U gave me a car that is not in good condition , not nice and unfair "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by KEITH - 15 August 2022
" Wasn't a good experience "
" Would never use again only had one car when we got there had put air in the tyre every day light was out got stopped by the police and fined for the light had to pay for the light to be fixed not happy at all "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by ALEX - 09 August 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by TIM - 16 June 2022
" See previous comments "
" Pick up is conveniently located in the car park at Marrakech airport. The counter staff were friendly and helpful both on pick up and drop off. There was no hassle with administration of the hire. The car, a Renault Clio, ran faultlessly throughout our three week hire period. Could have done with a little more fuel in the tank at pick up and the tyre pressures checked before the hire but these are minor quibbles. I'd use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by DAVID - 07 June 2022
" See above "
" Car was covered in big scratches Couldn't find where to pick up the car, luckily spoke to someone from a hotel who called a number. Met a man in the middle of a car park, no office or anything. No instructions on how to return the car. When left the car park, parking attendant tried to charge us for the stay, assume the ticket was just left from previous user. Petrol near the red on pickup, hard then to refill to same level "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by SHABIR - 26 May 2022
" I highly recommend "
" I have nothing to compain.car. staff service every thing satisfactory. i will definitly use your services again. thank you for excellent service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by WASEEM - 05 October 2021
" Good "
" Always book with them never have any problems Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by OMAR - 14 September 2021
" smooth booking and car collection "
" very friendly and professional best company to hire from in Marrakech "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by YOUSRA - 31 August 2021
" Please respond and provide update "
" £500 pre-authorisation still not sent back after 5 days. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by PATRICE - 31 March 2021
" Great experience, no issues. "
" Great experience, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by AMIR - 29 March 2020
" Very very poor service "
" Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AGADIR, MA - Reviewed by FAZEL - 24 March 2020
" not tranceparent "
" without good evidence they make you pay for speeding fines "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by DAVID - 09 March 2020
" Cheap travel. "
" Car was damaged on just about every panel with rysty damage and a cracked windscreen. Engine warning light was on all the time and I was told to "just ignore it". To be fair, the car was reliable and cheap. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by STEPHEN - 08 February 2020
" Auto Europe are my go-to car rental company several times per year and so far my experience has been good, but the connection with Location Auto is far below the expected standard. You should drop them and stick with your usual suppliers. "
" Not only do Location auto not have a presence in the arrivals area with the other car hire companies, they do not even have a booth/counter at the pick-up location, which is in the main car park. There are no signs to direct the customer to this random location and the two idiots with "Location auto" vests couldn't speak English and waved me in the general direction of the car park. Luckily, the first person who I spoke to in the car park happened to be the guy who was processing my hire, standing in the car park, without any sign or indication that he was a Location Auto employee. The Renault Clio he gave me was a disgrace; one rear wing hanging off, umpteen bashes and scrapes and dirty inside. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
AGADIR, MA - Reviewed by JOHN - 24 January 2020
" Smooth hassle free experience on pick up and return . "
" Car had bumps ,scrapes, dents ! Smelt strongly of cigarettes! But this was fine ! As there was less pressure than driving a brand new car ! Agent staff also put me at ease with the initial handover and were also relaxed with the return (this was a relief , because after a great holiday the last thing you need is any hassle returning car!) ...the car i got was suited to the roads and conditions a little bit battle scarred but i,m not buying the car ! I only needbto transport myself around destination . You provided cheapest quote when i was searching so will return to you on next holiday ...thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by FLORIN GHEORGHE - 10 January 2020
" The car was ok it worked well "
" I was happy with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FEZ, MA - Reviewed by MOURAD - 05 January 2020
" I have already hired with Auto Europe in the past, the level of cars and service I received was relatively good and satisfactory. But this time, it seems that the rental company LocationAuto can not qualify to work in an airport with international customers and standards. "
" After arriving to Fez airport, no one was waiting for me in the arrival hall, despite it was written on the voucher. I went outside to see if someone has a sign with my name on, nobody! As I could access the airport Wifi, I contacted using watsapp the manager who didn't reply ... I had to ask someone randomly in the airport for a phone call to contact the company who told me to go outside and walk towards a specific area to find their staff. I walked for about 7min outside the arrivals hall and after asking I found the staff just arriving ..they were late by 35min! I had arranged an appointment according to my arriving time and car pick up time ... the fact that the rental company were late to deliver the car, added a substantial amount of stress to my journey. The car was dirty inside, the engine was strangely weak and the car struggled in up hills, making a loud noise. This was my worst rental experience so far. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 2
CASABLANCA, MA - Reviewed by DAMIEN - 05 November 2019
" Don't use LocationAuto again in my opinion. "
" - Had to wait for 1 hour at empty location office for staff to show up. Staff was extremely inefficient and incompetent at preparing contract, payment, etc. No instructions were given regarding car dropoff (there is no designated dropoff point at Casablanca airport). "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by WASEEM - 31 October 2019
" Very good overall experience "
" Very good company always book with them never let me down recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by NATASHA - 05 October 2019
" The car was not what we expected, it had bumps and scratches and the chairs had holes in. The guy who brought the car was rude and did not explain anything to me. I then asked for a refund and to cancel the car and I have still not received my money. "
" The car was not what we expected, it had bumps and scratches and the chairs had holes in. The guy who brought the car was rude and did not explain anything to me. I then asked for a refund and to cancel the car and I have still not received my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FEZ, MA - Reviewed by TARIK - 19 September 2019
" 5 stars. Location Autos are a fantastic company with attentive and polite staff. "
" Great customer service. Very happy with Location Autos. Fantastic staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by KAMAL - 02 September 2019
" I only can use and recommend your services If I get refunded "
" The rental agency in Casablanca requested a credit card deposit for the rental to take place. I run two of my bank cards but did not go through. I don't think it's fair for you to take my money with me using any services at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by DAVIDE - 22 August 2019
" Didn't received back my money from the deposit. I didn't received reported issues after the rental. "
" Didn't received back my money from the deposit. I didn't received reported issues after the rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by NIHAD - 10 August 2019
" Not happy with stuff "
" Unprofessional staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by GIACOMO - 25 July 2019
" bad experience I had with Auto Europe. Booked a car for 4 days in Marrakech. Price was great but when picking up car was asked for hidden cost of 1300 euros. @AutoEuropeUK does not want to refund. Found other company that didn't require this exorbitant amount. Keep away from these cowboys! have made sure to spread the word on social media so people are aware.. "
" bad experience I had with Auto Europe. Booked a car for 4 days in Marrakech. Price was great but when picking up car was asked for hidden cost of 1300 euros. @AutoEuropeUK does not want to refund. Found other company that didn't require this exorbitant amount. Keep away from these cowboys! have made sure to spread the word on social media so people are aware.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by ANDREW - 24 July 2019
" Ruined the holiday. Felt as if we were being scammed "
" Terrible company Their office is a car in the car park. Rental car was beaten up and filthy inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by CAMILLA - 02 July 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CASABLANCA, MA - Reviewed by ADIL - 20 February 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by DEAN - 25 January 2019
" rubbish "
" rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AGADIR, MA - Reviewed by MARK - 27 November 2018
" Location Auto vehicles were in a very bad state of mainteance . There were mulitiple dents , scratches and we discovered the horn didnt work which is essential for Moroccan roads "
" Pick up was in the airport car park with insufficient lighting to inspect vehicle "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FEZ, MA - Reviewed by MOHAMMED - 20 November 2018
" a very dodgy guys they were late delivering the car they do not have an office all paper work is done on the bonnet i reruened the car with no dammage and they are still holding my deposit until now. the car wasn't what i paid for there was no ac and it was in a very bad state road illegal it looks like it has been in an accident just a few days before all in all it was avery appalling experience will never use them again. "
" a very dodgy guys they were late delivering the car they do not have an office all paper work is done on the bonnet i reruened the car with no dammage and they are still holding my deposit until now. the car wasn't what i paid for there was no ac and it was in a very bad state road illegal it looks like it has been in an accident just a few days before all in all it was avery appalling experience will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by SEBASTIEN - 01 November 2018
" I have send you an email 3 days ago No answer! "
" Car was in poor condition Staff were rude Gas tank half empty Brakes not working Windscreen wipers not good The car was dangerous to drive under the rain and it rained a lot "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
RABAT, MA - Reviewed by JOSEPH - 30 October 2018
" The auto Europe representative was helpful but she could not do anything to help us- which is a problem when you are stuck in a foreign country without a car. She said she cancelled the reservation and promised a refund but I have. It yet received it. Can you please provide an update? Important information should be highlighted in the first page of voucher and in the reminder email- which did not mention anything. "
" We did not realise that American Express was not accepted (it was written on page 3 of the terms and conditions - it should have been on the first page!) and they refused to change the named driver ; therefore we lost the reservation . The representative from auto Europe promised she would refund the reservation as she agreed the information was not very clear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by RICHARD TAK MING - 26 September 2018
" The Auto Europe recommendation is dependent on how much they can help in getting my deposit back. "
" The pick-up was quick and relatively easy despite the desk staff being a bit surly. Car was in good condition but could do with a vacuum. Car return was prompt. But I'm still awaiting the MAD 10,000 deposit refund that was promised 24hrs after the car return. It's already 4 days and counting. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by MARK - 25 September 2018
" Booking was made OK but as above could not be processed through no fault of mine as the request for payment never reached my bank. "
" Tried to take a 1000 euro block from my credit card. This couldnt be authorised but when i contacted my bank they said that no request had been presented to them. The woman on the desk seemed uninterested and i was refused a car. fortunately it wasnt essential and i maneged to get elsewhere but no doubt i have still been charged. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by PHILIP - 18 May 2018
" No problems with Auto Europe, it is their local rental companies at Marrakech that are the problem. "
" It's taken me a long time to think about this review. Our experience has put us off Morocco generally, which is a shame. This Rental Supplier (LocationAuto) is not trustworthy. There's no desk at the airport, they just operate out of the carpark and are difficult to locate. No uniformed staff and the individuals handing out the cars look very 'dodgy'. When we returned the vehicle, they did not want us to photograph the car to prove the condition and the member of staff attempted to steel our phone. My wife was pushed around as she called for help. If it hadn't been for the help of a local, I don't know what would have happened. I eventually got my phone back, although a bit scratched. The police were then involved and after about 2 hours, it was resolved, but I would caution anyone about using Location Auto in Marrakech. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FEZ, MA - Reviewed by DREW - 14 May 2018
" Easy booking, had to change the drop off time - no problems "
" LocationAuto doesn't have an office at the airport so it took few very international phone calls to have somebody arrive to meet us. They arrived 30min late -without our car. We had to wait another 30min to get our car. It arrived totally dirty, with number of half empty bottles, full ashtray, dirty windows - it was impossible to see if the car has any scratches etc. Despite renting full-to-full tank, the car arrived only with 2 bars on the fuel scale. It had an electric warning light on through the rental. It was a good value rental but overall the price of the calls and the discomfort wasn't value for money. Going for Avis next time "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5