AUTO EUROPE MALTA Car Rental Reviews

LUQA, MT - Reviewed by NIGEL - 31 August 2025

" Details of deposit required hidden until booking completed and disgusting amount. "

" No notification of the extortionate deposit fee until booking paid for and then only in very small print on voucher. Pick up office not at airport but down the road a fair walk with kids and baggage. Didn't take car as €2,300 deposit is disgraceful and the feedback from other people says getting it back is a nightmare. Will not be using Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MAJID - 14 August 2025

" It only need to say that your price for hiring a car more reasonable, which I have chosen your company. "

" I was waiting a while to server with them, afterward I had to wait again to collect a car, Worst thing the car was given me it was some thing wrong with engine, so I could not use it properly, I was so disappointment, Also I need to leave some huge deposit (£ 1080) for any penalty ticket , might be it issue in case and more wandering to lease it after 30 day! "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LUQA, MT - Reviewed by MARCUS - 07 August 2025

" Good "

" Collection and drop off were very easy and efficient. Staff friendly and efficient. Condition of car was poor. Every panel was damaged and the front bumper was hanging off on passenger side. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by NELSON - 02 August 2025

" Dear Auto Europe Team, I am using this opportunity writing to formally share my recent experience with your company provider during a hire in Malta, which unfortunately left me disappointed and concerned. Upon arrival at your office, my two young children and I were left waiting outside in the heat for some time before being attended to. Once inside, the staff member at the desk initially greeted us politely and confirmed that the vehicle and paperwork were ready. However, the experience quickly took a negative turn when I was unexpectedly asked to pay an additional €150 for insurance. I explained that my booking already included full insurance coverage (this was done all at the moment of the booking on your website). At that point, the staff member's attitude shifted noticeably. She informed me, in a rather abrupt and dismissive manner, that the insurance I had was not affiliated with Smart Mobility and was therefore irrelevant. I was told that in the event of any incident, I would be required to pay to Smart Mobility directly and claim reimbursement independently from your insurance provider. I was then presented with a choice: either pay the additional insurance fee, or leave a €2500 deposit with a €500 excess in case of any incident. I felt pressured into accepting these terms, as I was told I would not receive the car otherwise. This left me feeling misled, particularly as none of these conditions were made clear at the time of booking. Furthermore, the car itself was below expectations. It exhibited brake issues, and the engine struggled to manage basic inclines, which raised safety concerns throughout our journey, however to avoid more bad moments with my children I did not go back to speak with the staff at Smart Mobility. I regret to say that the overall experience felt far from transparent and left me feeling betrayed by the discrepancy between the advertised offering and the actual service received. I hope you will take this feedback seriously and ensure that future customers are better informed at the time of booking "

" Dear Auto Europe Team, I am using this opportunity writing to formally share my recent experience with your company provider during a hire in Malta, which unfortunately left me disappointed and concerned. Upon arrival at your office, my two young children and I were left waiting outside in the heat for some time before being attended to. Once inside, the staff member at the desk initially greeted us politely and confirmed that the vehicle and paperwork were ready. However, the experience quickly took a negative turn when I was unexpectedly asked to pay an additional €150 for insurance. I explained that my booking already included full insurance coverage (this was done all at the moment of the booking on your website). At that point, the staff member's attitude shifted noticeably. She informed me, in a rather abrupt and dismissive manner, that the insurance I had was not affiliated with Smart Mobility and was therefore irrelevant. I was told that in the event of any incident, I would be required to pay to Smart Mobility directly and claim reimbursement independently from your insurance provider. I was then presented with a choice: either pay the additional insurance fee, or leave a €2500 deposit with a €500 excess in case of any incident. I felt pressured into accepting these terms, as I was told I would not receive the car otherwise. This left me feeling misled, particularly as none of these conditions were made clear at the time of booking. Furthermore, the car itself was below expectations. It exhibited brake issues, and the engine struggled to manage basic inclines, which raised safety concerns throughout our journey, however to avoid more bad moments with my children I did not go back to speak with the staff at Smart Mobility. I regret to say that the overall experience felt far from transparent and left me feeling betrayed by the discrepancy between the advertised offering and the actual service received. I hope you will take this feedback seriously and ensure that future customers are better informed at the time of booking. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LUQA, MT - Reviewed by MICHAEL - 29 June 2025

" Really easy and a good (but not the best) price. Will use again. "

" Mix up over not sending through the rental agreement by email. This was important as it also contained the damage report and the email address to forward details of additional damage. I eventually rectified this with a phone call to the Hertz desk. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LUQA, MT - Reviewed by GARY - 26 June 2025

" The worst car hire company. Will never use again "

" Was hit with a 15 euro per day charge as over 70 "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MIKE - 24 June 2025

" Value-10 Vehicle condition- 4 "

" Car had multiple damage on every panel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by RICHARD - 15 June 2025

" Excellent check out and check in, no issues whatsoever and very friendly staff. Why use anyone else "

" Excellent check out and check in, no issues whatsoever and very friendly staff. Why use anyone else "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by COLIN - 02 June 2025

" See Box 3 "

" Very pleased with service particularly the staff at Malta airport who were very professional, helpful and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DEREK - 06 May 2025

" SEE 3) ABOVE. "

" The car had quite a few minor knocks and scrapes but was perfectly good to rent. Desk staff alerted this to me at collection and I took photos to verify against the paperwork. No problem on return. Good VFM. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by MICHAEL - 03 May 2025

" Decent car hire with no fuss "

" Easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by STUART - 22 April 2025

" Overall, a good experience with no stress or problems. "

" Efficient and courteous service. Car was clean and ready for us on arrival even though we arrived earlier than expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ANDREW - 12 April 2025

" Great thanks "

" Cheap quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SIMON - 02 April 2025

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PHILLIP - 31 March 2025

" I always use AutoEurope for my car hire. This vehicle was much higher quantity than some I have hired in the past. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUQA, MT - Reviewed by VINOD - 28 March 2025

" Wonderfull "

" Great fast and best car deals "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SATISH - 20 March 2025

" Easy to use. Competitive prices "

" Friendly and efficient. Quick pick up and drop off servive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SCOTT - 19 March 2025

" God experiencec "

" Office staff very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by STEPHEN - 18 March 2025

" Please get them to e mail me check out confirmation and return of delosit "

" All straight forward but still haven't received a check out document or confirmation of the return of My deposit "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

LUQA, MT - Reviewed by FABRICE - 14 March 2025

" Everything went very smoothly and it is nice to speak to people who are smiling☺ "

" Everything went very smoothly and it is nice to speak to people who are smiling☺ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by RUBEN - 12 March 2025

" Straight forward and good value for money "

" Straight forward process "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by JOHN - 24 February 2025

" We were surprised to be charged for a days hire, because we were three hours early picking up the car. The keys were already waiting for the employee so she had very little to do other than pass them over to us. "

" We were surprised to be charged for a days hire, because we were three hours early picking up the car. The keys were already waiting for the employee so she had very little to do other than pass them over to us. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GUY - 21 February 2025

" Auto Europe experience was ok just Thrifty experience led to a poor start to our holiday. "

" Rental desk firstly added city tax for capital and then told me I had to take the full insurance / waver as under local law I had to pay even if any accident was not my fault. This i found later was false . So I paid an additional 220 euro above the original fee . Almost 8 times the original rental fee. Said take it or cancel the rental and forfeit the rental fee. No choice for my wife and I. So no I will never use thrifty again or recommend any friends or family to use your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by NEIL - 10 February 2025

" I use Auto Europe whenever I need to hire a car and am registered with them which makes hiring any vehicle quick, easy and great value. I wouldn't use anyone else. "

" As requested by Avis I took the trouble to pre-register prior to pick up on the basis that the actual pick up would be quicker and easier, that didn't happen, pre-registration didn't appear to make any difference at all. When I dropped off the car the Avis system was down so I had to accept a hand written note. I was surprised to be told that despite to car being in good condition my deposit (over £1,000) would not be released for 2 weeks! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SIMON - 06 February 2025

" After the disastrous experience we had with hiring a car in Portugal, this was a breath of fresh air. Shame the arrival staff weren't welcoming, though. "

" The woman at the pick-up counter was surly and borderline rude, making me feel like I was a burden on her day. The car had a lot of exterior damage (at least 14 numbered items on the checkout report) and I found several more that I had to notify them about but it ran well and was very clean inside when we picked it up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LUQA, MT - Reviewed by SANDRA - 05 February 2025

" Very efficient and easy to navigate the site, "

" Everything worked well. Very pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by AKSHAYA - 09 January 2025

" Confirmation was quick & efficient, communication was good. "

" Alessio was very good at the check-in desk, very knowledgeable, drop off was quick & efficient. CDW excess insurance was very expensive & more than the whole rental price, as far as the car is concerned it was Hyundai Bayon that was nightmare to reverse without sensors, camera & low seating. Car itself was clean with minimal damage. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by GEOFFREY - 17 December 2024

" See point 3 above. "

" A straight forward efficient pick up with no pressure to take out additional insurance (we already have this anyway). The car was clean and tidy in every way and ideal for us. Drop off was also very efficiently handled. We picked up our car from Malta Airport, there are cheaper options than Europcar but I would suggest that you don't be tempted by these. Having read reviews of some of the cheaper companies I was appalled at the horror stories from people who had used them. Pay a bit more and get a quality service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ROBIN - 27 November 2024

" Quick and straightforward "

" Easy and quock pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by THOMAS - 19 November 2024

" Nice and easy pick up and drop off will rent again "

" Nice car prefer for the job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JOHN - 15 November 2024

" Same as above. "

" Insurance price is an outrage; I will do all I can to avoid using your or a similarly priced service again. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by ANDRE - 11 November 2024

" Been using auto Europe for 15-20 years...not always the cheapest but is most of the times "

" All good apart from the TPMS warning light and a very loose front end from the numerous potholes on the island. I wasn't going far, well you can't really, but the tpms could have been sorted before pickup. The car wasn't full but I returned it full "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 07 November 2024

" Overall pretty good and straightforward "

" Relatively smooth collection and drop-off, with no issues. Car was a bit tired - main problem with it was the very sensitive USB ports which made navigating using CarPlay a real issue - sometimes it worked but other times it refused to connect. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 06 November 2024

" Would use again without hesitation "

" First class service at pickup and drop off when other companies had long tiring queues. Great price, little more expensive than cheapest but using a reliable firm in Budget/Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by COLIN - 05 November 2024

" Clear information "

" The car had unserviceable wipers and a rear tyre was barely legal "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by HUGHES - 29 October 2024

" Will now only book big brands in future "

" Worst hire car I've ever had. Wasn't ready when we got there also mixed up paper work. Drivers side rear window hinge was not attached to the door(had to do a temp repair myself (on a business trip and didn't have time to wait for an other car. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LUQA, MT - Reviewed by EDWARD - 29 October 2024

" Customer service was great, price was great but car was in poor condition "

" Pick up quick and easy and no attempt at upselling unnecessary insurance which I was happy about. The car had 70k kms on the clock and was not in good condition. It was drivable but the clutch didn't engage well making gear changes more difficult. Drop off was easy and the Europcar rep was clear that there were no further charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by MICHEL - 21 October 2024

" Having lost my booking and not eligible for any sort of refund, I feel really let down by both autoeurope and Europcar at their lack of compassion or empathy. I was told that having a physical licence was in the small print/ conditions of hire and without one my booking invalid. "

" I had mislaid my driving licence and only had a PDF copy available, I also had a valid DVLA licence check, but I was refused the car hire. I lost my booking and was told it was my fault and that nothing could be done. I am also a member of Europcar Privilege Club, so Europcar already have details of my driving licence, but they were unwilling to help. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by JACQUELINE - 19 October 2024

" Smart didn't recognise auto europes full insurance policy "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by JAMES - 14 October 2024

" Auto Europe provided another great deal which all went to plan on pick up and drop off of the rental car. Would recommend using Auto Europe to anyone. "

" Very straightforward process, car was ready on-time and the drop-off was smooth. All the relevant documentation was sent via email on collection and return. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by SIMON - 09 October 2024

" Good value "

" Great service at pick up and drop off. Car a little old though, no Apple car play and a lot of scratches "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by GEOFFREY - 09 October 2024

" Nil "

" First car we were offered did not have a working headlight I.e. it was not road legal. Second car, an upgrade, a Nissan Qashqai was very underpowered. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by VASILKA - 06 October 2024

" Very disappointed with the quality of the cars I had to change my car 3 times in the first 3 days. We contacted Auto Europe and were very unhelpful and rude, they did not ring back when they said they would. Very stressful experience and spoilt my stay in Malta. "

" Very disappointed with the quality of the cars I had to change my car 3 times in the first 3 days. We contacted Auto Europe and were very unhelpful and rude, they did not ring back when they said they would. Very stressful experience and spoilt my stay in Malta. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by WAYNE - 04 October 2024

" We used AuyoEurope in Croatia with no issues, so booked through them again for Malta. Very professional and trustworthy. Would use again and recommend. "

" No pressure to buy insurance when we said we had taken it out with Auto Europe. No issues getting the car, they advised us to film the damage. Drop off was really quick and the 1400 euros that was pending on my card dropped off the day after we returned the car. The only thing was the clutch was virtually non existent. Looking at other reviews of Malta car rentals, that seems to be a regular problem. It lasted us but was a bit difficult on steep hills. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 03 October 2024

" Europecar for me "

" Good car and smooth transaction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MARTIN - 02 October 2024

" Auto Europe have looked after me well over the years on service, price and quality. Been in the motor trade 50 yrs. No connection to them just an honest review. Hard to find proper quality at a good price these days so thank you AE, Martin "

" Small concern in Malta Luqa airport. Good lads, very helpful and i felt they did their jobs very well. Video of condition at hand over removing and doughts on condition. Yes i liked them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 01 October 2024

" Reasonable price, car good "

" Quite easy to book, good price. Found easily at airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by STEPHEN - 01 October 2024

" As above "

" Picking up and dropping off was easy,efficient and quick. The car was clean but the clutch was horrible. Took all your leg strength to depress and made the weirdest noise. Obviously on its way out. I should have asked for another car really but just wanted to get to our accommodation. Apart from that very good company. Will use again next time in malta. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by THOMAS - 30 September 2024

" The problem is that when making a booking through Auto Europe we would expect to know in advance how much the car rental firm - in this case, Hertz - will charge. "

" Very surprised that we were not told in advance what the Hertz Car charge would be. Would very much have appreciated that this was provided upfront "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LUQA, MT - Reviewed by CATHERINE - 24 September 2024

" Very easy process and money held on card returned promptly "

" Everything worked out perfectly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by WILLIAM - 08 September 2024

" Don't use hertz Malta "

" They changed the booking by charge me a wavier when told it's a deposit on my credit card but charged the card with a wavier I didn't accept "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ROBERT - 06 September 2024

" Just all very simple and good staff "

" Even though we arrived very late (1am) and left very early (4am) staff were available and efficient. Very good overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by JACQUELINE - 06 September 2024

" Very easy and quick hand over of the car "

" Great staff in Malta "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PETER - 21 August 2024

" Will certainly shop around next time "

" Hidden local insurance costs to achieve full cover, made a cheap deal expensive. The car had clearly been thrashed with dodgy clutch and and (whilst we realise it was never a powerful machine) was down on power. Body work and interior Ok. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 10 August 2024

" A positive experience less the condition of the tyres and wipers. "

" The staff were good and efficient. The vehicle handover was in a poorly lit covered car park the overall condition of the vehicle was as expected minor scratches and signs by of wear. I didn't notice the condition of the tyres was unacceptable. 3 of the tyres were worn beyond the wear indicator and on one it was particularly worn where wire was exposed. The wiper blades were also so worn they were ineffective not a problem in the sun but we still needed to clean the screen periodically. The handover was fine and I did point out to the agent the issue. Hopefully they will be addressed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LUQA, MT - Reviewed by SHARON - 07 August 2024

" Easy to book and everything worked out well. Price was excellent, and although reviews for the car company not so, I had no issues "

" Everything was easy, from finding them on site and collecting the car. Drop off was also easy - it would have been a slightly better experience if I could have extended the booking for a more favourable price without having to book again through a 3rd party but it was still worth while "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by JIRI - 28 July 2024

" Never again with Smart rentals. "

" Incredible amount for a small scratch, unreasonable charge for unusable car, very high admin fees, inhonest communication, incorrectly charged amount to my credit card - due to that I lost money for nothing. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 4

HAMRUN, MT - Reviewed by MARY - 27 July 2024

" At first we were skeptical cause of the reviews. We were very worried when we encountered the tyre and road side assistance issue. But after our experience, as described above, would have no hesitation booking again with them. "

" We booked an economy car, which was great when we picked it up. After getting to our location, the tyre went flat. We couldn't change it as the wheel brace was worn out. Called roadside assistance and they wanted to charge us €170, which was unacceptable as it wasn't our fault that we couldn't change it(this service is sub-contracted). We managed to replace it with the help from family. We found that the tyre was worn down to the steel, hence why it flattened. Next day we went to the airport counter. We were given a replacement car with no issues. They only had an upgrade car and they provided us with it with no hesitation. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by DAWN - 24 July 2024

" This experience will encourage us to use this company again, thank you "

" Shame we had to wait to collect as 4 other groups went through collection in front of us. We were concerned we would be charged extra for a blemish to the car which we had not caused, this proved unfounded as the hire was very fair. The people working there explained things clearly and were efficient. Very happy, thank you. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LUQA, MT - Reviewed by ASHLEY - 24 July 2024

" Finding cheap car hire was easy but it's a shame that they partner with such poor rental companies who use dubious and likely illegal tactics to extract money from their customers. I will not be using either service again. "

" I have returned home to find that Smart Car Rentals have charged me 100 EUR for "abandoning" the vehicle. The vehicle was not abandoned. The vehicle was left in the Smart Car Rentals parking garage with the keys posted in the safe deposit box which is exactly what the customer services representative told me to do when I asked about leaving the car out of hours. I have been in touch with the complaints department but they are amendment that the charge is fair despite the vehicle being returned to them on time and as directed. I have had to resort to doing a chargeback through my card provider. It is my opinion that this car hire company are crooks who are using spurious means to extract even more money out of unsuspecting customers. I will not be using them in future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DAWN - 23 July 2024

" No does not read any notes that you put on, "

" So bad cancelling my booking they said it was 10 am when it was 10pm "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 07 July 2024

" Smooth hire "

" Smooth hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GINO - 29 June 2024

" see point 3 "

" Insurance was very misleading, and on initial inspection of the vehicle which we conducted on our own with no rep present, we were provided with 5 photos of previous minor damages and after we conducted a thorough inspection which took us an hour we provided 20 Photographs of other damages not recorded. We also conducted the inspection in a dark area with no lighting , however when we dropped the car off after hire the agent attended with a flash light to inspect if there were any further damages. Theses issues were stressful ful and because of the misleading insurance coverage made every car journey a stress full experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by ANAND - 27 June 2024

" Good value for money. Lots of choices. I liked the access cover insurance very handy and reasonably priced. "

" Customer service staff was quick and explained the terms well. Easy to find once we exist the airport for pick or at the time of drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by TERENCE - 25 June 2024

" The wait to pick up the car was too lengthy, 45mins, one person serving and loads waiting after the paperwork was done we then had to wait in the bay for our car for another 25 minutes. It was the worst experience collecting a car I've experienced, I've also never had so many camera pictures taken collecting and dropping off, it was quicker at drop off but still too lengthy . The car was good but speed to get the car needs improving. "

" The wait to pick up the car was too lengthy, 45mins, one person serving and loads waiting after the paperwork was done we then had to wait in the bay for our car for another 25 minutes. It was the worst experience collecting a car I've experienced, I've also never had so many camera pictures taken collecting and dropping off, it was quicker at drop off but still too lengthy . The car was good but speed to get the car needs improving. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ST. JULIANS, MT - Reviewed by PAUL - 25 June 2024

" Guy was nice, tried his best but needs better staffing, pre-pick up email (about passport) and car maintenance. "

" Had to wait quite a while on pick up due to only one guy at office. This isnt fair on him as he was also visiting the car park. No mention of needing passport on pick up, very annoying. Car was ok but total inability to reset the low tyre pressure warning, googled it and button doesnt exist! So annoying constant alert on dashboard. concerning to have to sign the condition report before seeing car and then it was in a very dark car park. I took lots of photos and videos before and after as it was not easy to check. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LUQA, MT - Reviewed by PAUL - 06 June 2024

" Some cars in very poor undrivable condition with staff who tried to persuade the customer it was ok. "

" We eventually were given a decent car in a drivable condition however the first car had on both the tyre pressure light and engine light which are both WARNING LIGHTS. The staff member advised this was fine although at this stage the engine was not sounding normal. He did not seem to understand the meaning of warning lights and said the car would be fine. I expressed that I was not happy taking the car in the very poor condition it was in and I had it changed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by MARCO - 03 June 2024

" Always happy with Autoeurope's options "

" received a very bashed up car, steering wheel shaked. Air con knob not working which was Ok, as it was a cheap rental that had to do low miles around Malta. The worst part was the last check at the end though. Even if the car was really bashed up before the rental, it was checked meticulously for nearly 10 minutes with a head torch to see if I had made any damages (which I hadn't). It was quite stressful, not a very nice experience to be honest. I will try and avoid this company for future rentals. I get the impression that they try and make money from little dents and extra cover. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by VINCENZO - 26 May 2024

" I would always recommend Autoeurope as have used you for years in the past and recommended you to many family and friends, but won't be using Scicly by car again . "

" I was about to email your customer services of my experience. Firstly, I would like to add that when I handed my license to the person at the desk,he said my license expires at the end of the day , which means it was still valid for the collection . I went online to find that I could renew it immediately online and the license would be fine . I also showed the the person and he said he would have to call his manager, while this was happening i filled in the online form which was straight forward within minutes and showed him proof that I had a new licence which actually arrived at my home address within 3 days ( received before I returned back to the Uk ) . He said that the only way I could hire the vehicle was to take the full insurance with them , explained to him how does that make a difference if you are saying my license is not valid , he replied if anything happens to the vehicle we are covered !! Couldn't understand, so they are letting me drive but without a valid license, absolutely absurd!! He showed proof that my online application was approved and also states that I'm allowed to to drive , he wasn't having it , all he said was if you take the full insurance at 135 Euros I could take the car . They obviously knew that i couldn't do anything and took advantage. The full Cover if required when taking the car was originally £29.50, how the got 135 euros was rediculous, the hire of the vehicle was only £40 !! Plus on top of this , when I went to the vehicle it has damage on nearly every panel apart from the roof, the passenger side door couldn't be opened from the outside , the man said don't worry about the damage as I have full cover , that wasn't the point , I had to attend a wedding in a car that looked bad , even previous damage that had been repaired badly could be seen, plus covered in Sciclybycar stickers. Then once o actually got in the car the management light was on and said engine failure , the man said don't worry. Then at night I could see a thing when a on coming car was coming towards me as the internal screen was so dirty , I had to clean it when I got back to the hotel and asked them for something to clean the screen with . I have hired multiple cars through yourselves and this I must say was the worst . Ps I would like to add that I also have my own private excess refund and the company didn't car about that either . Extra insurance that cost me nearly 4 times this original hire cost and the car was an old banger that had nearly 54k on the clock. Ps the steering wheel was also not central, the car pulled to the left and the tyres where very close to the legal limit, worn on one side obviously due to the geometry out . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DEAN - 24 May 2024

" Would never use this company again. Shocking "

" Car was in a shocking state. Drive badly and had engine warning light on. Only used it once due to being scared of it breaking down. The only day we used it a second engine warning light came on. Phoned for a replacement but was told it would be ok. So we didn't use it again "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MOHAMMED HASSAN - 24 May 2024

" Great price, Smooth and hassle free. Just what you need from a car rental company when trying to enjoy a holiday. "

" Good price, good communication and friendly help desk in Malta. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ANTONIA - 21 May 2024

" Europcar Valletta staff did beyond what they do to accommodate me as a disabled customer. "

" The office staff was really kind, understanding and accommodating especially as I have a disability. However, it would have been nice if I got the car that I actually paid for to rent - Peugeot. The wipers also need changing. It was not working properly. On returning the car, the lady was again very kind and understanding. I was even offered a ride to the airport as it would have been a challenge for me due to my disability. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by LAURA - 19 May 2024

" Lovely car, higher spec than we expected, lovely and clean and super easy to pick up and drop off! Very satisfied. "

" Lovely car, higher spec than we expected, lovely and clean and super easy to pick up and drop off! Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JEFF - 14 May 2024

" . "

" Car was battered. Clutch on its last legs, two tyres dangerously warn. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LUQA, MT - Reviewed by ALEXIOS - 13 May 2024

" We have had only good experiences with the service. What could be better, is the information regarding where to pick up the car from; i.e how to get to the rental company office. "

" We arrived very late and were greeted by Mr. T Szoroka at the Thrifty counter. He was super friendly, polite and very upbeat. Mr. Szoroka did not try to push us to purchase extra insurance (as other companies do), and also provided us with great tips about the islands, rules of how / where to park, etc. On a scale of 1 - 10, he was a 20! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by LAWRENCE - 07 May 2024

" Great experience and excellent value for money. "

" Great experience all round. Helpful and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 05 May 2024

" .... "

" Good deals "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by ROBERT - 04 May 2024

" Used you several times over the years and always been happy. "

" Whilst the price was very good and the pick up & drop experience positive overall, my lower rating for the car relates to the following, although we suffered no actual mechanical issues: 1) The engine warning light was on at point of pick up but we were assured not to worry- it remained on throughout + warning beeps every time ignition turned on. Also a couple of hours in the tyre pressure warning light came on - we checked tyres and added 4or5 lbs to one. The light didn't go off (turns out it needed a reset. No handbook in car, so couldn't use that. Also sounded like exhaust silencer on way out. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LUQA, MT - Reviewed by GRAHAM - 26 April 2024

" Generally disappointed. Process was easy but car was terrible "

" Probably worse car I've ever hired. Covered in dents and scratches which made me very concerned they would "miss" one on handover inspection and then try to charge me. Also was a. "smokers" car and the inside was really unpleasant - had to leave windows open "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by NATASHA - 23 April 2024

" My Flight was cancelled because of problems beyond my control. I did not use the car and autoeurope lied to me about offering a refund which they did not give "

" no refund from thrifty either "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 23 April 2024

" With AE - quick and efficient, "

" Car was so damaged would have been easier to show where there was no damage. Car drove very poorly and struggled. have complained to Hertz Malta, their attitude is 'not us, but Auto Europe!' "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 22 April 2024

" The counter staff did not have an Idea of were to pick up the car in the parking area. "

" I had to wait over 30 minutes to get into the office as it appeared the counter staff not very experienced . I am 69 will be 70 in Nov but counter staff wanted to charge me senior driver fee which is for over 70!!! she then went off and came back saying OK No addtional fee needed. The directions to pick up car were completely wrong and only asking around resolved the problem; "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by JAMES - 21 April 2024

" As above not a good experience overall. "

" Upon arrival I was informed I hadn't put my flight number on the booking and the car I ordered wasn't available. The member of staff was polite and said for £22 per day increase they had a station wagon. Within 10mins of driving the engine warning light came on and it required 'ad blue'. I called the office and was told keep driving and it will be sorted when off hired. The vehicle had covered 46,000 miles and was in adequate condition. When returning the vehicle, I hadnt time to fill the fuel and have been charged close to £70 including an admin cost for about £15 at most of fuel. I was also told my £780 deposit won't be returned for around 2 weeks in case of speeding fines, if I had known this in advance I would not have booked. I have yet to get my deposit back and trust it is returned without problem. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 20 April 2024

" Great car, great service "

" A fantastic car - can I have it in 8 weeks !!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MIKE - 17 April 2024

" Not too happy to be honest "

" Booked a car but the car offered was not up to standard. the interior was stained and the dashboard suffered from sun damage. I refused the car but they did not have another car of the same spec so i was offered a mini which I had to accept despite not receiving any discount. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by GABRIELA - 10 April 2024

" Very good service. "

" Cleaning and state of the car were not 100% but it is minor details, for the price paied it was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by IONA - 10 April 2024

" My only negative comment is that we had to pay an additional €50 as our plane landed past 8pm. If this had been made clear from the start, I might have found a cheaper alternative. "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 04 April 2024

" Good overall experience. The vehicle was not new and had some quirks but good enough and the price was reasonable "

" Picking up the car needed additional signatures etc at the desk, unlike the USA where one just gets in a car. The 2 couples before us in the queue took a very long time to be served. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by SUMEET - 27 March 2024

" had no issues with the booking. "

" Very professional and well organised. Swift process for checking in the car and checking out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by BRADLEY - 26 March 2024

" Very fast, easy instructions to collect and drop off. "

" Very swift service, already had keys and vehicle ready for collection. Vehicle clean and presentable and an email with pictures of previous marks to confirm they were not my responsibility. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PAUL - 19 March 2024

" Apart from the suggestion of providing a printed copy of the condition report, everything else was perfectly fine. "

" Very courteous and helpful counter staff. The vehicle was as we expected. It would have been helpful and reassuring to have been given a printed copy of the vehicle condition report in order to check it against the actual condition. It is not a great deal of help to have the form emailed to a phone, which is being viewed in low artificial light. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by RAYMOND - 19 March 2024

" very smooth no problems ! "

" staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ALYSON - 13 March 2024

" No comment "

" We were given an upgrade as the size of car we had reserved was not available. Unfortunately the car sounded poor and needed a good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 13 March 2024

" Breath of fresh air compared to other car rental companies I've used in the past, on holiday you don't want hassle, just to get on with your holiday and Hertz were just that. Have already booked with them again for my next trip "

" Breath of fresh air compared to other car rental companies I've used in the past, on holiday you don't want hassle, just to get on with your holiday and Hertz were just that. Have already booked with them again for my next trip "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 11 March 2024

" Happy with AutoEurope but would not use Europcar again if I had a choice. "

" While the Auto Europe aspect was fine, on picking car up I was shown photos of about 10 things wrong with the car and asked to sign to say I agreed that it was correct before seeing the car being told to come back if I didn't agree with their summary. However as I could not remember exactly what they were pointing out this was all but impossible to do. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by IAN - 07 March 2024

" I have nothing but praise for AutoEurope. "

" I felt that I was charged the excess fee for a very minor amount of damage that was probably on the car when I picked it up. I cant prove it but I feel that the car was positioned in such a way on collection that it would be very difficult to make an examination of the underside that would have found what was a small scratch on paintwork. I was also surprised to be charged for a full under section when a very minor paint touch up would have been reasonable. I no longer trust Europcar. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LUQA, MT - Reviewed by RICHARD - 05 March 2024

" As above "

" the car wasn't in a great state - the engine warning light was on, it needed an AdBlue top up, it had a spare wheel fitted already, the fuel wasn't full, it was quite scratched. The car seat that we had booked for our baby was old and unfit for purpose and the team was unhelpful when we raised this issue "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LUQA, MT - Reviewed by NIGEL - 28 February 2024

" I am happy with the service "

" The office was hard to find, there should be some signs because there are several rows of car hire offices, the Goldcar office was not clear to see "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ARRAN - 22 February 2024

" Amazing, auto Europe were also very trustworthy company and offered the best deal at the time, offering a no excess service was amazing "

" Overall very good and informative, car was perfect. Ali was very helpful in Malta. Only minor gripe is when a flight arrives the one in at a time service of the desk meant a slight queue to get the car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by FRASER - 21 February 2024

" Terrible service- out of pocket and no car received "

" As we did not have the PIN number for our credit card they refused to let us the car without extra charges. We had hired it for a week and left with no car and no refund. We offered to use another credit card but they didn't accept this. Horrified and would never use again. Customer services very unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 20 February 2024

" Polite and welcoming staff credit to the company "

" Polite and welcoming staff credit to the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 13 February 2024

" Good value and choice of cars "

" Good value and choice, efficient processing of paperwork on-line. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LUQA, MT - Reviewed by NEIL - 13 February 2024

" Everything was very good. But when I booked I paid extra for a zero excess but when we picked up the car we were told we needed to pay another 88 Euros for a zero excess. This needs to be made more clear at the time of booking. Otherwise all good. "

" Everything was very good. But when I booked I paid extra for a zero excess but when we picked up the car we were told we needed to pay another 88 Euros for a zero excess. This needs to be made more clear at the time of booking. Otherwise all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JEAN - 08 February 2024

" I was disappointed to have been kept waiting so long for my car at midnight, it meant I didn't get to my hotel till 2.20 am. The person booking my car back in was amazing. "

" After waiting 45 minutes to pick my car up, as there was only one person on the desk, and there were 4 people in front of me, and about 6 behind me. I think it was an insult to charge so much for an out of hours service, it was nearly half the price of a weeks car rental. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by PHILLIP - 30 January 2024

" Other than the tyre, a faultless hire "

" One of the tyres had a slow puncture which meant that I had to top up inflation twice in three days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by AMANDA - 22 January 2024

" THE ISSUE I HAVE WASN'T WITH AUTOEUROPE BUT THRIFTY/HERTZ BUT THIS SHOULD BE MADE VERY CLEAR AT TIME OF BOOKING. A FEE OF £20.33 WAS TAKEN OFF MY CREDIT CARD BY HERTZ AND I WOULD LIKE THIS REFUNDED PLEASE "

" ON ARRIVAL TO COLLECT THE CAR I HAD ALREADY PAID FOR I WAS TOLD THERE WAS AN OUT OF HOURS CHARGE. I COLLECTED THE CAR AT AROUND 21:20 MY FLIGHT WAS DUE TO LAND AT 20:30 AND THE COLLECTION POINT WASN'T IN THE TERMINAL BUILDING IT WAS IN A CAR PARK A SHORT WALK AWAY SO IT TOOK ME A LITTLE TIME TO CLEAR SECURITY AND MAKE MY WAY THERE. AT NO TIME WAS I INFORMED OF THIS FEE UNTIL I ARRIVED SO HAD NO ALTERNATIVE THAN TO PAY IT IF I WANTED TO COLLECT THE CAR. IT STATES ON MY BOOKING WITH YOU THAT THEY ARE OPEN 8AM TIL MIDNIGHT AND DOES MAKSE A MENTION OF AN OUT OF REGULAR OFFICE HOURS FEE BUT NO MENTION OF THE TIME THAT THIS APPLIED. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by KARL - 09 January 2024

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SOMESWAR - 03 January 2024

" Please take into consideration the comments above about Thrifty "

" Very old vehicle provided. The vehicle was dirty with stains in the interior. Staff at the counter wasn't courteous. Overall not satisfied with Thrifty. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by KENNY - 22 December 2023

" Simple process filling in the online form and book, email arrived within few mins, would definitely use again, on the receiving end just show the voucher "

" Originally pickup process was simple and efficient, staff was polite and informative, do us to take photos of the vehicle prior to leaving the car park. Miss communication with the representative on returning the car, little bit rude with us accusing us of a very late return in the end he inputted the wrong reg details and I confirmed my return time with the email contract. We had our 'fence of' payment refunded with 48hrs of returning the vehicle but was warned it could take 3 weeks, in case of traffic violations etc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by PHILLIP - 14 December 2023

" I would not use europcar in Malta again I will use hertz or avis their fleet seemed to be made up of new cars. "

" Very old Peugeot 108 the pick up sheet was full of dents, scratches cigarette burn on the drivers seat, rear wiper didn't work. The nasty comments I received when I asked for an upgrade!!! I use europcar all the time and this is one of the worst experiences I had. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 13 December 2023

" Very good service. Malta Airport needs better signage to find the car rentals areas. The person who checks the car at the end needed an official badge and to explain that they sign the car back in.....it was a bit unexpected. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ROY - 05 December 2023

" Getting there and having to pay an unexpected and unfair fee it spoiled the experience "

" I had used hertz in USA several weeks ago and couldn't fault them but this time not so much. Had to queue to collect car and was then charged out of hour fee of £21.69. It wasn't out of hours, they said 8.00pm but after waiting to be seen it was just past 8.00pm. There was no mention of this before and it said they were open till midnight so I don't see why we were charged. Plus they tried to sell us extra insurance saying we weren't covered but we declined. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by JAKUB - 03 December 2023

" Rental process without any issues at all. However car was in quite poor condition which wasn't very pleasant. "

" Process of rental and drop off was quite smooth. Unfortunately car was in quite poor condition, loads of dents and scratches, burnt holes in the seats and funny smell from air conditioning. During handover staff wasn't very keen on sending damage report and pointing out what's wrong, had to ask few times just to get damage report sent. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by CATHERINE - 18 November 2023

" First experience of hiring a car abroad and very happy with the whole process "

" First experience of hiring a car abroad and very happy with the whole process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by KEVIN - 14 November 2023

" Telephone support was very responsive and reassured me that everything relating to the deposit was fine and would be reimbursed as there was no damage caused to the hire car. "

" The first two cars were not mechanically sound and needed to be swapped for the third car which was only just dropped off by a previous client and so not cleaned at all for me. I dropped the car off with no additional damage than was already on the car prior to me taking it. I was involved in a minor accident and my deposit was retained in full despite having cdw and liability cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ROBERT - 01 November 2023

" Avoid this company a complete rip off they charge you then you arrive and say your booking has been cancelled as you are late! Your system generated the pick up time based on our flight number! "

" This place was the worst!! One of the staff members so rude we arrived late due to our flight being delayed and she said our booking was cancelled and no cars!! She basically stuck her fingers up at us. One staff member tried to help whilst the rude one said exactly the same thing to another family that had arrived to collect their car. We ended up hiring from another company who was fantastic. I would never use Auto Europe again! AWFUL "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ANDREJUS - 25 October 2023

" Very good! "

" Great. no probs. had my auto car ready on arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MATUS - 25 October 2023

" Easy to book and great price "

" The car and especially tires were in very bad state Car seat for a child was filthy "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 16 October 2023

" The key USP for me of the AE service (which I have used several times previously for holiday car hires in several countries) is the inclusive policy for the refund of any damage excesses - I have never had to make use of it, but it offers great peace of mind and eases the collection process greatly, and I have mentioned to numerous family and friends. "

" Collection and return both took longer than we had hoped for - not least because when we had had the car OK'd after the rental period, we were also called back in to the office as 'the system' had not apparently recorded the credit card details or email address given when picking up the card (despite the rental agreement safely arriving at the e-mail address almost immediately). We had to give both again in order for the c€1900 're-authorisation' to be released from the card. I was promised a speedy e-mail confirming that had been done, and the value of the 2nd driver charge, but even almost four days later, no email has arrived and checking my credit card online nothing shows regarding the 2nd driver charge. The car itself was in fair rather than good condition. The numerous scratches and dents were well noted as we picked it up, but the odometer showed over 34,000km despite the small size of Malta - together suggesting a car that was several years old and what one might expect from Budget rather than Avis, but for which we paid Avis rates. When collecting the car I was advised that the 2nd driver charge is waived for Avid Preferred member and, whilst I had registered as such in November 2021, the office could find no record of it on 'the system'. For information, my Preferred Customer Number is 8FN93V - sadly I did not have it with me and so was charged for the 2nd driver. Might you be able to rectify this? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by LICHELLE - 15 October 2023

" No comment "

" Car had serious electrical faults, which endangered us on the road. The roadside assistance and customer service were incredibly rude, unhelpful and unprofessional. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 14 October 2023

" Vehicle clutch and generally in poor condition "

" Clutch virtually failed ... no advice given about key drop box "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by JONATHAN - 13 October 2023

" No issues with autoeurope "

" Charged me €225 Euros because there was a problem with my credit card. Had to use my wife's card instead in a different name to mine and that was the fee. Ridiculous "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ANDREW - 09 October 2023

" See above. "

" Good customer care at reception although pressure exerted to make a payment to reduce the excess amount. The car was not in great condition as it had numerous scratches and was very difficult to engage reverse gear. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by SERGIO - 01 October 2023

" Terrible experience, cost a hell of a lot more than it should have an made my birthday a nightmare. Still waiting for a response to my email sent to autoeurope on the 23rd of September... very poor services "

" After booking on Autoeurope and paying for the car hire and insurance we were then charged again at the thrifty counter saying that it's for local insurance... we got charged for out of hours even though autoEurope's contract said that thrifty was open until 00:30 and we arrived at 00:10... the tyre of the vehicle was punctured and they tried to charge us for it when even the spare wheel had a huge chunk out of it making it unsafe. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by MARK - 25 September 2023

" Auto Europe are my go to for car hire abroad. Easy to use website with easy collection points. Good choice of vehicles at good prices. They offer an excess protection package which is a very good price compared to other companies. Good cancellation policy. Have used them many times and never had any issues. "

" Friendly staff, easy to find collection and drop off. Quick and smooth handover both ways. My car was virtually brand new so in very good condition. Couldn't fault a thing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by PHILIP - 25 September 2023

" Auto Europe are very competitive and provide all insurance needs in one package rather than selective bits, so you do actually know you are covered for everything, which is why I chose them "

" The car that was provided by Sicily By Car had 5 engine fault lights showing on the display. When I raised this with the person who gave us the car he just said 'It will be OK' which I really new it wasn't, and should have refused the car in hindsight. The car had very little power in the higher gears and regularly had to be put in first gear to climb gradients. As it happens we managed relatively well for the 2 weeks we had the car, but I think you should be aware of the condition of vehicles they are providing. As I have said I should have refused the car but was of the opinion that another car may be in the same condition. Again I should really have refused to take the car, but after a long journey we just wanted to get to our accommodation. I am happy to provide photos of the display should you require them showing the fault lights. They were all amber lights, and I know from experience that this is not particularly a problem, but I believe they did affect the performance and they should have been rectified by the company. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by ANDREW - 20 September 2023

" Straightforward and very clear process. "

" See above "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by ARNO - 06 September 2023

" Always happy with Auto Europe - very responsible and responsive company with great value for money - wasn't their fault. "

" We are renting vehicles on a regular basis in many different countries in Europe and abroad over the past 20 years. This was the worst experience we ever encountered. We had a long waiting time at the pick-up - this can happen, but 5(!) customer service people were present at the branch, but only two of them were actually doing them job in helping people to check in. The vehicle we received was the worst car I ever drove. There was damage all over it and some parts were missing or obviously replaced, There was evidence that this car has had serious damage, which looked like it has had an accident in the past. The tires were run off on the inside and this would definitely be illegal to drive at least in other EU countries. The worst thing though was that the alignment and the power steering were completely out of order. The front axe wheels were not aligned at all and the car and the steering wheel were shaking when driving. When we returned the car we told the costumer service person about the problems with the car. Unfortunately he took this personal, although we said nothing bad to him. He told me I was making 'trouble'. You can be assured that I will not make any 'trouble' anymore and will never rent a car from Sicily by car. By the way - we saw a lot of cars on the islands that looked like ours. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LUQA, MT - Reviewed by PETR - 05 September 2023

" Overall good. "

" Good. The only small issue was that I was still offered to upgrade my rental to a lower excess at the counter even after I had told them that I purchased separate excess insurance. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by IHAB - 04 September 2023

" After all it was a good experience the car was great and we had a pleasent trip "

" I advise the stuff to arrive to the car itself and go over the important things together "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 04 September 2023

" Online experience "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by STEVEN - 22 August 2023

" Absolutely appalling experience from start to finish! - 2 hour queue to pick "the car" up that I order to find that the car had been downgraded to what I can only describe as an old banger in terrible condition. TWO hours queuing up to collect and then on return tried to charge me €400 for damage to a wing mirror that was already done when I collected the car. Luckily had photo evidence to prove that the damage was already done, as they guy that checked the car in, tried to convince me that the damage was definatley done by me! Had a massive argument in the office, until I proved they were being fraudulant. I have reported Scicily by Bar to Malta trading standards as a result of my experience and will NEVER use you as a broker again. "

" Absolutely appalling experience from start to finish! - 2 hour queue to pick "the car" up that I order to find that the car had been downgraded to what I can only describe as an old banger in terrible condition. TWO hours queuing up to collect and then on return tried to charge me €400 for damage to a wing mirror that was already done when I collected the car. Luckily had photo evidence to prove that the damage was already done, as they guy that checked the car in, tried to convince me that the damage was definatley done by me! Had a massive argument in the office, until I proved they were being fraudulant. I have reported Scicily by Bar to Malta trading standards as a result of my experience and will NEVER use you as a broker again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ANDREW - 21 August 2023

" All good "

" Very efficient staff at Malta Airport. Thank you Ali for efficient returns process. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 16 August 2023

" Overall very good service "

" A positive experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 25 July 2023

" Aut0 Europe is very efficient, the website works well, and I have used you quite a few times over the years. "

" Worst car I have ever hired and worst customer experience/company: 1) charged me extra 25 euros for 'airport tax' and said 2K deposit would be held for 30 days - why that long? 2) car was in very bad condition - multiple scratches/dents on pick-up/car seemed as though not serviced for a long time/underpowered/bad clutch/gears/no way suitable for 5 adults in Malta/air conditioning weak/needs re-gassing/interior very shabby/steering wheel sticky 3) on return, new tiny scratch identified on vehicle and charged euros 636 for repair/loss of use/admin fee. I asked the clerk why they were charging me when clearly they did not have any of the previous many scratches repaired but he said it was not my concern and did not have to explain. I asked for contract clause that allowed them to charge 55 euros for loss of use and they showed me clause that did not in fact permit it but would not listen to my reasoning. They kept quoting GDPR as reason they could not give me any information such as why they had not had previous scratches repaired or whether the car was hired to anyone else in the next days re loss of use charge. I would never do business with them again even if they gave me a car free. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MALTA INT. AIRPORT, MT - Reviewed by DIETER - 19 July 2023

" I have used Goldcar before and my expectations were fully met "

" Effective and no unnecessary perfectionism "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by RUDI - 07 July 2023

" Always fine to book with AE. Easy process and easy to navigate website. Could be better with potential One way fees and Cross border fees being more visible (maybe with a pop-up). "

" We were given a wreck of a car which had a lot of damage. Windscreen rubbers were loose, and windscreen wiper was ripped (I was told this was OK as it would not rain anyway). After returning to the desk (as nobody from the desk was able/willing to attend the parking) we were given another vehicle which was presented as fairly new (as per mileage counter on 6463 km). No (visible) damage, but I highly doubt the mileage counter. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MARTIN - 15 June 2023

" Quite a few scratches on car so lots of photos taken! Good value. "

" Long queue to pick up car, but good drop-off, decent car and good price "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 22 May 2023

" Good value . "

" Waited for 2 hours in queue to get the car so that it was dark by then and driving to an unknown location was therefore difficult. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by MAHINDRA - 17 May 2023

" I've never had a problem with auto Europe. Don't think the vehicle that I've received was their fault. Perhaps there should be a conversation with smart car rentals regarding the lights not working. "

" The price of the vehicle was cheap however that does not mean I should get an overused vehicle that had lots of repairs to the body. Felt unstable on the road. I did not check the lights on pick-up and to my suprise both head lights were not working. I eventually figured out how the high beams worked and drove with that. I reported this on drop off, it wasn't really looked into. Assuming the next person was also going to get the vehicle exactly the same and not road worthy/legal. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DEREK - 14 May 2023

" Simple booking process generates good choices of rental companies and cars at reasonable prices. Have successfully used their booking process on numerous occasions, HOWEVER, very worrying when they are not updating rental conditions at point of booking, as in this case. "

" Very poorly maintained vehicles, although I received a complementary upgrade, and it was probably the best car I have ever had from them - unfortunately not saying a lot! On collection of the car I was told that as I am 76 years old they would have to contact their insurance company as their driver upper age limit is 75 - trying for extra fees? I refused any such action or potential extra charges, as Auto Europe conditions at the time of booking said the upper age limit is 80. Then they altered my date of birth to get my age under 75?? I took the car, and realised that I was fortunate that I was not involved in an accident as I would possibly(probably) been classed as uninsured. I checked the Sicily by Car website on my return home, and their conditions do state that the upper age limit is 75, which is different to when I last booked with them via Auto Europe in December 2022. The latter may have not been informed of the change, or has not been diligent in updating their website conditions. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 10 May 2023

" .... "

" ..... "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 23 April 2023

" See above "

" Condition of car appalling. SB. Did change the car after several email exchanges. On car return employee asked me to open SBC on Google Maps and without asking me hit 5* on the review before I then cancelled when realising what he was doing!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by WAYNE - 22 April 2023

" Auto Europe were easy to book with and emailed to keep me informed. Smart I didn't find very professional. Car was below the standard I would expect when travelling with my family "

" I was charged an extra €25 on collection they said because it was Easter Sunday. The windscreen wipers didn't clear windscreen sufficiently. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by PETER - 19 April 2023

" We're we're charged €300 for a small superficial scratch on the front bumper. The car had numerous scratches on it so it is obvious that they charge customers but do not then rectify issues. "

" We're we're charged €300 for a small superficial scratch on the front bumper. The car had numerous scratches on it so it is obvious that they charge customers but do not then rectify issues. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by MARK - 11 April 2023

" See above. AutoEurope service in this instance was absent. Europe car desk agent said that they keep telling you guys to make customers aware that they don't accept Amex but that you guys are only concerned with making the bookings and not advising customers. "

" Don't accept Amex. AutoEurope should have made that very clear when the res was paid by AmEx on your website. Had to walk agency to agency with my wife, 2 small boys and baby girl waiting for me in the airport. Awful service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 22 March 2023

" All good "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by PRASANTA - 22 March 2023

" Booked the car with Europcar using Autoeurope, booking experience is very nice, but later keep sending emails to do a 'Pre-Register with Europcar' however everytime I tried to do this Europcar cant find my reservation at all. So, finally decide to call the customer service in Auto europe, they also faced the same experiece as I. "

" I had hired cars from Europcar in many other countries, but never experience such bad from the Malta division. Firstly, had to wait soo long to get to the counter, and at the counter, they couldn't find my account. Secondly, I have been taken round and round to the car park to find the car, and the guys were unaware of where the car is, however, they should have had the car beforehand. Finally, the counter guy hand over a paper which match the car reg, but all the paper was signed digitally I can't see his computer mention a different car reg number, obviously being a different country you have limited access to your emails, so I couldn't see the actual paperwork, only had to trust what has been handed to me. So the day I came to drop off the car the person can't find the car with the reg number in the day's drop-off list, because I have been given the wrong car by the counter while picking it up. So finally the guy asked me to give him the reservation number to find the information and found I have been driving the wrong car for the whole trip, the guy nicely manages to update the reg info but can't save it as the car was on my name given to someone else. So the overall Europcar experience in Malta is a real mess. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by GEOFFREY - 06 March 2023

" age declared to Auto Europe but Sicily said i was to old to hire on collection "

" car had a lot of minor damage . had to take a lot of photos to prove they were their on collection "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LUQA, MT - Reviewed by JOHN ROBERT - 31 January 2023

" Very disappointed that despite checking the car on return to airport and car had been checked with no problems, we were informed that we had to wait up to 3 weeks for our €1200 credit hold on card to be released. Very shocked. "

" A long walk from airport to collect car in rain and with luggage. Very unpleasantly surprised by state of stains on driver and passenger seats. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by ANTHONY - 12 January 2023

" Hand over was easy and quick. Overall experience was pretty good and straight forward. "

" All went ok with no problems, however there was a little more damage to car than hirers email contained, but I just to some extra photos and emailed them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JONATHON - 07 January 2023

" Terrible. Lots of hidden small print that just made my experience at the counter much worse. "

" Staff at the counter were rude, u helpful, lied to our faces and downright irresponsible. Couldn't recommend them any less and would hate for anybody else to experience what we did. They literally were happy to put my child's life at risk just to ensure they weren't held accountable for it. I'd go as far as saying they were scum. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 07 November 2022

" car had a lot of small dents but at least they did not inspect it very closely even if I did not add to the dents on mirrors and every corner front and back. "

" Picking up the car took nearly 30 min waiitng before I was allowed in office , "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by PHIL - 31 October 2022

" ___ "

" ___ "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by NEIL - 29 October 2022

" The whole process was easy and straightforward and the staff were very helpful at the desk when collecting the car "

" Excellent process from booking the car to collection. Speedy reply when emailed a query. Would definitely use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by HENRY FABIAN - 12 October 2022

" I have a great time in the car around malta "

" Very good service and great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by NIGEL - 10 October 2022

" Car was dangerous to drive especially when joining traffic, absolutely no power, damaged and dirty "

" Car supplied was in very poor condition, damaged, dirty with absolutely no power even when foot to floor, felt it was dangerous especially when moving into traffic "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 26 September 2022

" As above "

" Always seem to get the worst cars when booking via autoeurope . This is common across all suppliers "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LUQA, MT - Reviewed by HAJAR - 09 September 2022

" Was left vulnerable outside for other agents to approach us, we had no option but to listen to them and this ruined the whole hire very unprofessional "

" Wasn't on the desk upon arrival "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ST. JULIANS, MT - Reviewed by SIMON - 01 September 2022

" Not bad overall "

" Car was in overall poor condition and not very comfortable. Gearbox in particular was well worn. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by CARLOS - 31 August 2022

" n/a "

" Old car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by MICHAEL - 31 August 2022

" Overall very satisfied. "

" There was a long queue and wait at pick up due to none of the paperwork being pre prepared and a large number of cusyomers returning with issues. However the staff were very efficient with me personally. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MUHAMET - 23 August 2022

" Absolutely miserable never again use the same service of car rent. "

" Absolutely miserable experience, two hours waiting to pick up the car and lots of damages. When we drop off the car they mention a new damage and we had to paid 300 euros extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by FAISAL - 04 August 2022

" I wish Auto Europe didn't use smart cars. "

" Awful, unhelpful and inefficient staff. Aggressive and unhelpful at drop off. Extremely slow at pick up with very slow paperwork and bringing the car around. Car appeared with low tyre pressure symbol, giving us unnecessary stress the whole time we had the car during the holiday. Unhelpful staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

GOZO, MT - Reviewed by CHRISTOPHER - 20 July 2022

" The guy at the counter was very nice and friendly and explained everything perfectly. "

" There wasn't much in the way of parking space or availability when we dropped off the vehicle (Sunday after the office closed). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by NIGEL - 16 July 2022

" dont like the way the 3rd party insurance is not explained well at all and that you still have to pay large deposit. will go direct to car rental company in future instead of broker such as 'Record' when in SPain. "

" car very poor condition and broken air con, still had to pay 1000euro deposit even though had full cover insurance. drop off very long winded while every inch of car is checked over. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 2

LUQA, MT - Reviewed by JEREMY - 16 July 2022

" everything worked as it should "

" very pleasant staff, quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by NICOLAAS - 14 July 2022

" You represent these mafia practicing companies. As long as you do, you are part of this daylight robbery. If it is true that the blockage on my credit card is 1000 Euros, then you should change your web site to that from the 650 Euros you quote. "

" I added all risk insurance via you. First thing SBC said you need insurance. That one is not with us. Then in your contract I had to leave a 650 Euro security. They demanded 1000 Euro and blamed the incorrect amount on you. I booked full tank out, full tank in. They refused and gave me a totally empty tank. Staff were rude and unhelpful. On return the Indian guy who checked the car over tried to screw me on an existing damage, that was made worse than when I picked up the car, according to him. His damage report he made when I picked up the car was conveniently confusing, obviously done on purpose, so they would have an argument into their advantage. They simply said you loose your 1000 Euros. I asked for the manager. They called him. Two hours later, still nobody. Again and again I asked for the manager. 20 minutes later he came. He checked the computer for a previous damage report and found that indeed that damage was already there and he could do nothing else but agree with me and said change the return form into "All okay". This is an old damage that they use time after time to get hold of the security. They never repair any damage. It is a disgrace. Italian mafia. And your company is offering their business. You should kick them out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by NICOLAS - 11 July 2022

" Service was very good, the car was very poor. The worst car I have ever rented in Europe. "

" The car was very old and high milage. It was full of dents. Radio did not work. It had no Bluetooth. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 10 July 2022

" As above , worse cars for non direct customers "

" Always seems that people booking via autoeurope get the worst cars "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by REBECCA - 30 June 2022

" Booking was easy didn't give 10/10 for the confusion at the airport trying to find the office. But other than that. All was fine and easy "

" All was fine with the car a bit stressful trying to find hire office as it was marked at all found in the end but would have been helpful if the car hire agents name was on the board in the car hire area "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by ANNETTE - 21 June 2022

" easy to use wiuld definitely recommend "

" very friendly and helpful check in staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DANIEL - 14 June 2022

" Not great. Ended up being booked with the worst company "

" The company that we were booked with was not clear, the location of the company was not correct and we were charged extra almost triple by the company "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LUQA, MT - Reviewed by FRANCOISE PAULINE - 05 June 2022

" The wait to pick up the vehicle is too long - always over an hour. Smart Car then charged my credit card for over 200STG a month later without permission, without invoice and without explanation. The vehicle was accepted back confirmed without damages and a full tank of fuel. "

" The staff and car where good. The wait to pick up the car was extremely long, over an hour, even with only 1 client before me. Smart Car signed off the the vehicle with no damages, and full tank. Then proceeded to charge me over 200STG a month later with no invoices, permission or explanation. This charge is still in dispute. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by DAVID - 26 May 2022

" no issues with anything, everything went smoothly, and car was fine; the only minor problem was that it was not full of fuel as expected "

" no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by CLIVE - 19 May 2022

" Sat navy out of date and not worth the money "

" Only downside was out of hours charge at 18.15hrs. This is not out of hours surely! Same charge for someone after midnight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DEREK - 17 May 2022

" Auto Europe booking experience is really simple, with a good range of cars and rental companies to choose from. Very competitive rates. "

" First vehicle had to be returned because of oil leak and engine management warning lights. Second vehicle had similar problems with engine management lights, plus tyre pressure monitoring faults, AND I lost 45euros worth of fuel put in first car as second car had little fuel after I was told to take it back empty - big deal! Company representative said that most vehicles have similar problems - "they probably can't be reset by computer"! Probably the reason is that the cars are never serviced! On a more positive note, rental rates were very competitive, and cars were fairly modern. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by GREGOR - 03 May 2022

" Good prices but small print needs to be made cleared "

" Despite Europcars website saying they accepted American express they refused to take my card for the deposit, instead forcing me to use a debit card and have to buy their excess waiver. The car ended up costing another £150, so would definitely get people to avoid. Furthermore, we had to queue for nearly an hour which was completely unacceptable and made it more stressful when the agent on the ground refused my payment. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LUQA, MT - Reviewed by MATHEW - 23 April 2022

" Worst car rental ever! Left at foreign airport with small children at 10.30 pm with no means of getting to hotel and none to contact. Contacted company for refund and have been ignored and sent generic link to customer service! "

" Did not get the car. Despite changing the pick up time the company denied any changes to agreement and that my order was cancelled. No one available at auto Europe to speak with as out of hours. Still no refund. Appalling service! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DEBBIE - 08 April 2022

" A good walk from the terminal. Not well marked. It could be temporary. "

" Easy to book. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 07 April 2022

" Feel Europecar took advantage of my situation I'm sure they could have reinstated my booking. Not very customer focused charging three times what i originally paid for smaller car. "

" Due to flight being cancelled by airline when we eventually arrived they cancelled my reservation said I was a no show flight details provided. The agent was able to offer us a smaller car three times the price I paid with autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by IAN - 02 April 2022

" The suspension on the car meant you felt every bump on the road especially for those sitting in the back, it was as if the shock absorbers had gone. "

" Excellent experience other than the suspension on the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by ELOISE - 02 April 2022

" Initial booking was very easy to do. Customer service was very good throughout. Only the one issue with the faulty clutch on the first car. "

" Overall great experience and would definitely use Europcar again. Experience slightly marred by the fact that the first car allocated had a faulty clutch which clearly needed maintenance. However when we contacted the office a swap was arranged with little fuss. The replacement vehicle was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by PETER - 20 March 2022

" Easy to book, all sorted with any issues. I took a printed copy but wasn't needed. "

" Easy to book , painless collection in Malta. Car was clean and smelled fresh. Easy drop off back at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by CHRISTOPHER - 14 March 2022

" As with whole experience above "

" The flight was delayed so was late to pickup car. This was compounded by the shocking signage to the car rental office which is not in the terminal. Others were walking around lost as well. Would have made it inside an hour if we knew where the office was or was signposted correctly. We got to the office at 1705 an hour and 5 minutes late. The member of staff had gone so we had to wait 15 minutes for his return. He charged us 18 Euros for being over an hour late. I would have been more inclined to accept this if we didn't have to wait 15 minutes for him to come back. He was rushed and unhelpful. We requested Satnav but they didn't have any. When returning car had to wait 15 minutes stood in car park for another member of staff to check the car over. The car itself was not in the greatest condition. Dents, broken wing mirror cover and scratches. Engine sounded like it needed a tune-up and I fed this back when car was checked. Would not use again "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by SEB - 03 February 2022

" The usual issues with payment methods. The costs for renting on the spot or the insurance option should not be so high "

" Did not accept Amex "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DMITRY - 02 January 2022

" Fix your search engine "

" It was supposed to be automatic, not manual "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALLETTA, MT - Reviewed by DOUGLAS - 27 December 2021

" Not good due to the circumstances described above. "

" Vehicle, although in general decent condition and clean, had covered nearly 50k miles and the interior showed this. Many scrapes and chips were evident but recorded well. Staff were very helpful at pick-up although directions were to collect from the Cruise Terminal which is very inaccessible. After making contact through one of security people there, and a 40 minute wait outside, we were picked up and taken to a central Avis/Budget office which was easy to locate. We lost an hour of our day through this. Why not instruct to collect from there? We were told that the car would be collected from our hotel and this was convenient. However, even after waiting in for the collection, staff made no contact with us so no handover was possible. This prevented contact and the certainty of recording that we had caused no further damage. NO FINAL RECEIPT WAS SENT THAT DAY so the only way I could be assured the collection had taken place and no charges would be made was the £1500 block being lifted from my credit card. This is wholly unacceptable practice. Although it was Christmas Eve, the collection was timed for 11.00 hrs so plenty of time to complete the admin. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by LIAN - 02 December 2021

" I thought europcar was a serious company and didn't check the reviews, now i did and Europcar Malta has many bad reviews. Autoeurope should not offer cars from bad suppliers. "

" BAD BAD At pick up 10.00 first thing he tells me is: if you're pick up is before 10 you have to pay extra charges . WHAT?! The contract damage form is empty . EMPTY NO DAMAGES?! So I took pictures of all damages and emailed to them. At return he said all OK and I have to sign on an iPad BUT it doesn't show what is signed for!! And a few hours later I receive email with return form with pictures of damages . WHAT!? If he thinks I made damages he should have said that while I was there and we could have compared with my pictures! AND deposit will returned only after 14-30 days ! WHAT! I need the credit availability on my card for the Christmas holiday bookings ! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by DEREK - 20 November 2021

" Great value and simple booking process. Good range of hire companies and cars available. "

" Interior of windscreen filthy and greasy. Fuel gauge faulty, and showing 3/4 full on collection when paperwork stated 7/8 full. I was then charged for a whole tank of fuel in spite of filling the tank within 2kms of returning the vehicle( fuel gauge only showed half full after filling). I explained the situation to the counter clerk and told her that I did not want to see any charge for fuel to which she 'nodded' agreement. My credit card had 44 euros deducted after return to the UK, in spite of the original agreement providing fuel on a full to full basis. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by ANGELA - 07 November 2021

" Okay, but very confusing re online check in. I got 2 emails requesting me to do this... one from Avis, one from Auto Europe. I then phoned Avis, and spoke to a rep who told me that the online check in DID NOT WORK !! and to delete it immediately, or it would mess up my drop off. Luckily I did not follow her advice, but completed the one from Avis direct. This did work. "

" At Malta (Luqa) Airport, Valletta, the new offices are located in a building called Park East. You do not inform customers of this at all.. it is a very long way indeed to have to walk with luggage, especially late at night, in pouring rain, in the dark. No signage. No information. My car was damaged. Otherwise in good condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LUQA, MT - Reviewed by MARK - 27 October 2021

" Very Good. "

" Very Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by HOWARD - 23 October 2021

" All went well - staff efficient and friendly and car had no problems. "

" Staff very helpful and everything excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by WOJCIECH - 20 October 2021

" . "

" The car was old and dirty. The staff was rude "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by MIROSLAV - 10 October 2021

" Contacted auto Europe during the rental but your representative couldn't sort any solutions with them and I just been told no one from auto Sicily responded to your phone call and email. Definitely never again !!! "

" Bad Tyres , wiper blades not working properly, engine , tire pressure and airbags warning light on. Also forced to pay additional fees at the counter ( 206 euro ) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by HANNAH - 06 October 2021

" See above. You've asked this question twice!! "

" The car broke down twice. The first time, recovery was sent. The second time we had to decline or would have missed our homeward flight. I requested a refund because it should not have broken down twice but was declined. Europcar Malta feel that offering recovery twice was enough!! They even had the cheek to remind me that they could have charged me 66 euros for not filling the tank (something I couldn't do because the car wouldn't start). The only compensation was an offer to refund the taxi to the airport. Would never use you again! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by WARREN - 06 October 2021

" Service was good. Car wasnt the best. "

" Service was good but the car wasnt very clean when I picked it up and it had a number of digital faults on the dashboard that werent addressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by LUBOMIR - 28 September 2021

" Not satisfied "

" I would not use this company or any other in Malta.First the pick up ,they blocked 650 euros.Which should be refund within 2-3 weeks after dropping off the car, providing no fines ! Secondly we left the car for 5 Mon in a parking Infront of Auldi shop.Somebodyade a small dent.We had to pay another 320 euros,and the company said to call auto Europe and they would return the money.When we call auto Europe it turned out,that it is not cover by the insurance.Overall strongly advice do not bother to rent a car in Malta! It is not worth it! And I would not use any of the companies! Not happy. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LUQA, MT - Reviewed by CHRISTOPHER - 20 September 2021

" By far the worst part of the trip was the car rental experience "

" Outfit rents beaten up bangers, with eye watering repair excess, and obviously doesn't repair them. 1st car was unroadworthy, the second not much better "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MICHAEL - 16 September 2021

" I hired a car through Target. I was picked up from the airport and driven to a location on the outskirts in a residential area. The office was in a garage which felt a little odd but i went with is as they seemed friendly. I signed paperwork and was told all the other information would be in the car which stupidly i didn't check. The car was pretty crap and not in the best condition and two days into my trip the tyre actually severely ripped on the dual carriageway and as i went into a tunnel i had to pull in to the hard shoulder with my hazard lights on. I assess the tyre and it was not driveable. I chaecked the glove box for the roadside assistance information but there was no paperwork anywhere!!!! I had no idea of the roadside assistance details and on checking all my paperwork this was not provided anywhere at all. I went to the boot to get the triangle and other legally required things when you leave a car but again these were missing!!!! We were in a dangerous location we moved out of the tunnel and left the car. I tried calling Target but there was no reply to my calls. I tried about 20 times in total as well as text and Whatsapp messages. At this point it was 3:30pm. We were at this point sat in 30 degree heat with no water or help. I called Auto Europe who told me they couldn't get hold of Target either but would email them and they would call me back within 20 minutes. I called Auto Europe again 40 minutes later to say i hadn't heard from Target, after holding for 10 minutes to get through he said they had a number and would transfer me. The number was the old number and immediately went dead. I immediately called back and again after waiting for 10 minutes got through to Auto Europe and was told it had "been escalated to their supervisor". At this point i was severely dehydrated on a motorway and had been over two hours in the heat. I explained this but was told the lady was in Portugal and it was hot in the office too! not at all helpful or necessary! i asked what was being done and what i should do and was told to WAIT! I was given no time they would contact me and no idea of a solution. I decided to see at this point if i could find a solution myself as no help was coming and no one seemed to care at all. I LUCKILY found a tyre garage not too far and he kindly told me if i could drive it slowly to him he would change it for a spare he had in the shop. I carefully got back in the car and after some time managed to get it to him. On returning to my hotel at 6:30pm I called Auto Europe again and recounted what happened to the guy on the phone. He said an email had just come in and he had a "new number for target" and he called and there was a three way conversation on this in which I was told he had phone problems. No one seemed overly bothered i had been sat on a road for three hours and the apology was poor to non existent. I insisted that i was provided with details of the roadside assistance and he text me a mobile number!! Nothing else was provided. When i asked what to do whwen retunring the car i was told to take a picture of the location and leave the car open with the key in the glove box. This summed it up for me, the car was so crap no one would want to steal it so who cares! I have never received such a lack of compassion or understanding from a company before and when asking for help from 4 people would have expected basic information on the Target's processes, insurances and assistance to be available to your company as a matter of due diligence as I BOOKED THROUGH YOU!. I have filed a complaint with customer services and still await a response on this. As far as Target are concerned do yourself a favour and bin them off before one of their death trap cars kills someone "

" I hired a car through Target. I was picked up from the airport and driven to a location on the outskirts in a residential area. The office was in a garage which felt a little odd but i went with is as they seemed friendly. I signed paperwork and was told all the other information would be in the car which stupidly i didn't check. The car was pretty crap and not in the best condition and two days into my trip the tyre actually severely ripped on the dual carriageway and as i went into a tunnel i had to pull in to the hard shoulder with my hazard lights on. I assess the tyre and it was not driveable. I chaecked the glove box for the roadside assistance information but there was no paperwork anywhere!!!! I had no idea of the roadside assistance details and on checking all my paperwork this was not provided anywhere at all. I went to the boot to get the triangle and other legally required things when you leave a car but again these were missing!!!! We were in a dangerous location we moved out of the tunnel and left the car. I tried calling Target but there was no reply to my calls. I tried about 20 times in total as well as text and Whatsapp messages. At this point it was 3:30pm. We were at this point sat in 30 degree heat with no water or help. I called Auto Europe who told me they couldn't get hold of Target either but would email them and they would call me back within 20 minutes. I called Auto Europe again 40 minutes later to say i hadn't heard from Target, after holding for 10 minutes to get through he said they had a number and would transfer me. The number was the old number and immediately went dead. I immediately called back and again after waiting for 10 minutes got through to Auto Europe and was told it had "been escalated to their supervisor". At this point i was severely dehydrated on a motorway and had been over two hours in the heat. I explained this but was told the lady was in Portugal and it was hot in the office too! not at all helpful or necessary! i asked what was being done and what i should do and was told to WAIT! I was given no time they would contact me and no idea of a solution. I decided to see at this point if i could find a solution myself as no help was coming and no one seemed to care at all. I LUCKILY found a tyre garage not too far and he kindly told me if i could drive it slowly to him he would change it for a spare he had in the shop. I carefully got back in the car and after some time managed to get it to him. On returning to my hotel at 6:30pm I called Auto Europe again and recounted what happened to the guy on the phone. He said an email had just come in and he had a "new number for target" and he called and there was a three way conversation on this in which I was told he had phone problems. No one seemed overly bothered i had been sat on a road for three hours and the apology was poor to non existent. I insisted that i was provided with details of the roadside assistance and he text me a mobile number!! Nothing else was provided. When i asked what to do whwen retunring the car i was told to take a picture of the location and leave the car open with the key in the glove box. This summed it up for me, the car was so crap no one would want to steal it so who cares! I have never received such a lack of compassion or understanding from a company before and when asking for help from 4 people would have expected basic information on the Target's processes, insurances and assistance to be available to your company as a matter of due diligence as I BOOKED THROUGH YOU!. I have filed a complaint with customer services and still await a response on this. As far as Target are concerned do yourself a favour and bin them off before one of their death trap cars kills someone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by THOMAS - 13 September 2021

" Easy to get hold of when there is a problem "

" Please call me to discuss, I would like to make a complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DAVID - 13 September 2021

" In my opinion car was not road legal but target rent were not prepared to do anything about it. "

" On Arrival At airport I noticed that Target rent did not have an office and had to wait to be picked up. The car assigned to me had damage nearly at every corner a broken glass n near side wing mirror and 2 front tyres consumed to tyre marker, therefore illegall. I pointed this out to Target rent and they said they did not have replacement and promptly closed and left. The vechile was not cleaned wiper blade did not clean windscreen. Due to repaired front damage lights were not correctly aligned so very difficult to see in the dark !!! I will not rent again from target rent. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 2

MALTA INT. AIRPORT, MT - Reviewed by DARREN - 11 September 2021

" Auto Europe has always been a reliable way of booking cars. This experience would make me concerned about the condition of cars I'm hiring going forward. I think Sicily by Car in Malta should be reviewed as a supplier as it damages your overall reputation. "

" Staff at pick-up were incredibly rude and had no concept of customer service. Car was fit for the scrap heap. We waited ignored by the staff who occupied themselves with paperwork and then the greeting was "you're late". It had taken time to get through the airport arrivals due to COVID paperwork queues. The car was in terrible condition, literally holes in it, wing mirror backs missing, severely dented all over. We said we wouldn't accept it. They told us all their cars were like that, they were cheap to rent and so that's what you got. Have rented using Auto Europe many times and have never been provided with such poor quality car. We were shown other cars, all in similar condition. I think you should consider removing from your list of providers in Malta. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by JEAN - 07 September 2021

" Excellent car and pro-active staff "

" Extremely satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 03 September 2021

" Zero excess is not 0 excess "

" Rip off regards 0 excess "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LUQA, MT - Reviewed by REECE - 01 September 2021

" No support from autoeurope when reporting the issues, will not be recommending or using either company again. "

" Rubbish. Waited 2 hours for the car, then had to trace 30mins to the office, then got a car nothing like advertised (scratched, covered in paint and faulty handbrake). "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 2

MALTA INT. AIRPORT, MT - Reviewed by DANIEL - 01 September 2021

" Refund me the insurance I paid through autoeurope because it wasn't valid locally. At least, that was my case. "

" Was forced to take out local insurance even though I already paid for insurance through autoeurope. I was then held liable for damage I clearly didn't make and charged the local excess. Felt like a big scam. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by MOZES - 29 August 2021

" ... "

" ... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LUQA, MT - Reviewed by ROBIN - 22 August 2021

" See point 3 - your search engine was very misleading "

" We booked through you a car rental at the airport. YOU THEN SENT US a message that contained in the small print information that we needed to ring a number to have the car brought over. YOUR SERVICE was deeply misleading. We were given a car in such poor condition that within 2 hours the front wheel had collapsed. Target did not respond to our calls for more than 2 hours. This was very distressing. I have to say that after that they provided a much better service - they gave us a replacement car in much better condition and the hand back procedure was fairly smooth. They are opening new premises. So hopefully will be able to provide a better service in future. I have therefore refrained from publishing a negative public review "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by JEAN PIERRE - 13 August 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DAFYDD - 09 August 2021

" Very good check in and drop off. "

" Car had done over 34,000km. Air conditioning wasn't great but that might have been the heatwave. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by LEVITICUS - 09 August 2021

" Absolutely awful. See point 3. "

" To begin with, when we arrived the office was completely shut down due to a power cut and no one could give us a resolution or an estimated time when the issue would have been solved, which was completely unprofessional and extremely annoying, considering that wasted over 2 hours of our holiday on our first day. When we finally managed to get our car, we were unpleasantly surprised to understand that we could not use my Amex, which was the card I used to pay Auto Europe in the first place, and were made to pay over £100 for extra coverage that we did not need, in order to be able to use our debit card. We do not own another credit card and at no point during the booking process was this clearly explained to us. Thirdly, when we called your head office for assistance, we were abruptly told that there was nothing to be done and if we wanted to rent the car we had to pay extra. At this point we requested to be made aware of the complaints procedure and have been completely ignored since. I trust you record your calls and would like to know why this request was not dealt with immediately. Lastly, when returning the car, we were told to simply return the keys and we were not given the option to conduct a check alongside the office. This, once again, is completely unprofessional and we'd like to know the reason for it. I look forward to somebody getting in contact with us by COP this week at the latest or I'll be seeking other ways to take this complaint further. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by DAVID - 02 July 2021

" Not your issue but the signing to find both the rental car offices and to return the car was very poor. "

" The car was fine but way under powered. Any hill and it struggled badly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by TERENCE - 08 March 2021

" It is not clear whether our 1000eu deposit has been cleared? "

" THEY DO NOT ANSWER THE PHONE - EVEN WHEN WE CALED THEM WHILE STANDING IN FRONT OF THE 2 YOUNG MEN IN THE SHOP. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by RICHARD - 02 January 2021

" As above "

" The lady we met when we picked up the keys was very friendly and made us feel welcome. She made the experience easy and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by REBECCA - 12 October 2020

" Excellent service "

" No problems with the car and excellent service so very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DAVID - 28 September 2020

" as above "

" first time i have driven a lot in malta/gozo. .easy to pick up car and drop off. car was damaged but not surprized. tyre pressure light was on. tyre pressures were low. i did not reset sensor. happy with car and company. will use again. i would be easyer if prices were all inclusive. ie. full cover. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 24 September 2020

" online booking was easy "

" the main issue was the condition of the car - it had several issues including a torn wiper (ineffective at cleaning the central part of the windscreen), one of the indicators didn't work and the engine seemed to be in 'limp-home' mode, very difficult to drive. Starting felt very poor but it did start every time. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MATTHEW - 16 September 2020

" Eurocar at Malta Airport (in particular your employee Elizabeth) were very helpful and flexible with our 24hr rental extension. "

" Eurocar at Malta Airport (in particular your employee Elizabeth) were very helpful and flexible with our 24hr rental extension. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SEAN - 12 September 2020

" Car very satisfactory all imperfections were shown to us before we drove the car. All in all great service would recommend to anyone "

" Very helpful friendly staff. Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by WILLIAM - 12 September 2020

" falsely charged for minor damage "

" falsely charged for minor damage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by WILLIAM - 12 September 2020

" We have been falsely charged £934 for minor scratches to the vehicle - which we fully intend to take up with every available channel we can to recover. "

" We have been falsely charged £934 for minor scratches to the vehicle - which we fully intend to take up with every available channel we can to recover. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by THOMAS - 25 August 2020

" Overall very happy, was annoyed out when I got accused of causing a scratch on the front bumper, which I pointed out to the man before I left, he said to take a photo, which luckily I did as you tried to charge me for the damage. I provided proof via the photo and was not charged. It would be easier if the man had acknowledged the scratch before to save all the hassle. "

" Overall very happy, was annoyed out when I got accused of causing a scratch on the front bumper, which I pointed out to the man before I left, he said to take a photo, which luckily I did as you tried to charge me for the damage. I provided proof via the photo and was not charged. It would be easier if the man had acknowledged the scratch before to save all the hassle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LUQA, MT - Reviewed by CAROLE - 24 August 2020

" Responded to my complaint but did not complete investigation and refund my money "

" Target were meant to have a first floor office at Luqa airport Malta. No office existed. No one met me. I phoned and office was closed. I did not receive a car at all and had to pay double the price from another provider. I contacted Autoeurope and still the hire charge was taken from my account. This service was not provided and I was left with no transport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by ALEXANDER - 23 August 2020

" Filthy car on collection, non-functioning A/C, non-functioning electric window, console in French!, unhelpful customer service, unresponsive to email complaints, "

" Worst car hire experience ever! I rent multiple cars per year and this has been the worst ever car hire experience by far, absolutely! You should not have them on your website, otherwise you should be equally culpable for promoting a horrible rental experience from this branch. Specific comments on our car rental: Filthy dirty car on collection, stinking of old smoke smell, 7/8 diesel on pickup despite 8/8 marked on contract, non-functioning A/C, non-functioning electric window, console in French!, unhelpful customer service, unresponsive to email complaints. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MIALCHE - 19 August 2020

" No water for car wipers- we need it to fill it in in fuel station and pay extra; two tires with too low pressure and two tyres with too high pressure- at furs station we paid to a person to come and do tyres, and he said that pressure don't meet Malta's standards; otherwise all good with the car ... "

" No water for car wipers- we need it to fill it in in fuel station and pay extra; two tires with too low pressure and two tyres with too high pressure- at furs station we paid to a person to come and do tyres, and he said that pressure don't meet Malta's standards; otherwise all good with the car ... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by STACEY - 17 August 2020

" Absolutely awful. Waiting for refund (after reading the reviews I highly doubt we will receive anything) "

" Our email told us to meet on floor 1 of the terminal. After 30 mins of looking we found a number and the guy said "we're coming to get you". After 45 mins we called he said "we're coming to get you". After 1 hour of waiting we gave up and got in a taxi. As we drove off we saw him arrive in a banged up corsa, random guy no uniform. Could have been anyone! Absolutely no instructions or directions. We are still waiting for our refund after calling to cancel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by RUSSELL - 15 August 2020

" The up selling of insurance to cover excesses is a con. "

" The up selling of insurance to cover the excess is a scam designed to increase profits. It should be the case that the original insurance has a sensible excess policy, rather than putting in place such a high excess that there is a need to take out additional insurance. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DAVID - 07 August 2020

" It got worse because after faffing about for an hour and using other methods to securec the deposit when we return the car despite calling both of their numbers on 5 occasions over a 15 minute period when we kept driving round the airport nobody picked up. I therefore had to leave it outside and go inside to their office before a very pleasant gentleman Giles came downstairs and after saying that the car was still immaculate said I would have to pay some extra because there's only 1 bar not 2 on the petrol. This was incorrect because when I parked Was definitely 2 bars. He explained that sometimes if the car switched on and off if it was borderline it might drop to the other side. I said not my problem I should've answered the phone I kept driving the airport but to cut a long story short we drove off the airport and I put €5 petrol in even though I had to withdraw the money from cashpoint machine and it cost me a lot more. I must say Giles was helpful in accompanying me unlike all the other staff we encountered who didn't care. I would also add that when we left the airport it dropped to 1 bar almost immediately anyway plus the remote key fob did not work. It was a good job we arrived at the airport early as this whole process took at least 30 minutes and we had to rush through after grabbing a drink but no duty-free. They delayed us by one hour at the start holiday and made the return journey unpleasant. "

" When we got to the desk they Initially refused to give us the car because would not take American Express for deposit only. My wife had a Visa and we offered to use that and They said they would but she would have to be put down as an additional driver that will cost about £50. I said she doesn't have a driving license but all they've bothered about was the extra money! I called you guys to try and get some assistance but you said it was between me and them. "