AUTO EUROPE MAURITIUS Car Rental Reviews

PLAINE MAGNIEN, MU - Reviewed by RICARDO - 09 April 2025

" Auto Europe is a great service. I think the cars provided at Hertz for a saloon are dated and it's showing now. "

" Staff are friendly but the condition of the car wasn't great, it was slow and struggles to go up the hill. The air conditioning wasn't very effective, would steam up the windows. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PLAINE MAGNIEN, MU - Reviewed by SMIT - 11 March 2025

" good "

" Good service and counter in airport "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAND GAUBE, MU - Reviewed by DAVID - 10 February 2025

" Always found Auto Europe to provide excellent choice and value for money. "

" Delivery and collection were smooth and hassle free. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MAURITIUS, MU - Reviewed by ALLAN - 10 January 2025

" Very slow check-in and lack of staff. Drop off at Mauritius airport is total chaos, with not enough space to drive in, no parking spaces and appalling directions to rental area after arriving at airport "

" Very slow check-in and lack of staff. Drop off at Mauritius airport is total chaos, with not enough space to drive in, no parking spaces and appalling directions to rental area after arriving at airport "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 7

PLAINE MAGNIEN, MU - Reviewed by KIKI - 29 April 2024

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by FREDERIC - 24 February 2024

" NA "

" The car was a little tired but everything went well until the time of return where the guy who collected the vehicle asked me for a tip so as not to pay the extra because the car was dirty. I kept the car for 1 week and it was no dirtier than any other. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MAURITIUS, MU - Reviewed by RICHARD - 12 February 2024

" Apart from car pick experience ok. Prefer to use Europcar infuture as better quality vehicle. "

" Had to insist on having the car I'd booked otherwise requested a refund of the difference. After waiting 30 mins the booked was found. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PLAINE MAGNIEN, MU - Reviewed by JASON - 10 January 2024

" Excellent "

" Very easy to deal with. Staff are very friendly no time wasters "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLAINE MAGNIEN, MU - Reviewed by MARK - 30 November 2023

" As above. Have emailed Auto Europe recommending you do not use these sharks. Not heard a reply. "

" Difficult to find / contact on arrival as vehicle off site from airport. Attempted to extort a 'cleaning fee' on vehicle return. Rude employee called me 'a coward' and said 'if you don't have money, don't rent a car' on refusing to pay cleaning fee. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

GRAND BAIE, MU - Reviewed by STEPHEN - 12 October 2023

" Easy to book and and car was there for us pick up - great deal "

" Excellent - no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLAINE MAGNIEN, MU - Reviewed by SYLVIA - 01 October 2023

" Verey pleased with car and service "

" Particular thanks to Yeshna who was extremely helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by MOHAMOUD - 20 August 2023

" Would use again ! Great service "

" Everything ran smoothly and car had no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by MARK - 16 March 2023

" See above "

" Very long wait to collect the car at the airport. The car we hired was disappointing. Drop off at the airport was incorrectly signed and difficult to access. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

GRAND BAIE, MU - Reviewed by DAVID - 21 October 2022

" Always found their brokerage very good "

" Service as good but car broke down during holiday. However, we were quickly back on the road, partly due to the good fortune of a Europcar rep being on hand at our hotel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PLAINE MAGNIEN, MU - Reviewed by NICHOLAS - 05 December 2021

" Great. "

" Seamless in the main. The car was fine if a little beaten by it's previous 47000km. Drop off was fine once we'd navigated the airport car parks. Signage was wrong and a little guidance on this fact from the staff at collection would have been useful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MAURITIUS, MU - Reviewed by HENRY - 02 January 2020

" Online experience was fine "

" Car was not road legal in my view lights didn't work, soft top roof was broken, rust everywhere I knew I was renting an older design car, but the maintenance was terrible. I tried to swap the car for ANYTHING else, but they only had the same model (which we swapped to for working lights) the replacement car was equally bad Hardly used the car as genuinely feared for our lives driving it "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MAURITIUS, MU - Reviewed by DAVID - 02 December 2019

" no problems encountered "

" no problems encountered "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MAURITIUS, MU - Reviewed by JAMES - 05 November 2019

" Easy to book, customer services were quick and helpful with a query before we went away. Will definitely look to use them again "

" The staff were really friendly and helpful. Since booking they had split some vehicles in the 7 seat one and they managed to sort out the one more fit for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MAURITIUS, MU - Reviewed by LUCIE - 20 October 2019

" Terrible car, and booking not found. "

" The car was in terrible condition, and they couldn't find our booking. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MAURITIUS, MU - Reviewed by ANTONIO - 01 May 2019

" . "

" The car was quite old with many bruise. I spent quite a lot for 10 days. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MAURITIUS, MU - Reviewed by LORENZO - 12 January 2019

" Personnel was very kind with is and the car had really no problem. Time to pick up the car and to drop it off very efficient. "

" Absolutely no problem! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by MASSIMILIANO MARIA - 03 December 2018

" As above "

" Hassle free car rental. We could have as many drivers as we wanted at no extra cost. Pickup and drop off was smooth and speedy. The cars themselves were basic but did the job of driving up and down the island. Would go back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by BEN - 19 October 2018

" see above "

" The 1st car I got was brand new and great. However, the 2nd car I got had many faults including no aerial and had 940000 KM on the clock so quite an old vehicle and I had some reservations about the safety of it although it did perform OK but felt it potentially may fail. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MAURITIUS AIRPORT, MU - Reviewed by STEVEN - 09 October 2018

" Always rent from Auto Europe don't bother shopping around anymore. "

" Expect better. Car had 37,000 km's on it and had seen some action. N/S/F tyre was edged and only just legal. Hertz had to come out to me during the rental period as the tax or insurance expired the end of September. They did catch it so I was never illegal but the car was issued to me knowing that it would expire whilst on rental. Expect more from Hertz, was like renting from a local small company without the cost savings! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PLAINE MAGNIEN, MU - Reviewed by JOSEPH - 17 August 2018

" This has been a terrible experience with your company. I booked and paid for a Vehicle in May (5th of May) this year to pick up at the Hertz car rental at the Mauritius Intl Airport (Voucher Ref UK4454882-1). On arrival at the airport on 7 August and was told the vehicle I booked was not available. I was instead offered a VAN which was effectively a downgrade which I of course refused. The Hertz rep told me that they did not have any other vehicle and I had no choice but to accept the vehicle I have been offered or he would record that I was a no show and will not get any refund. I also requested to speak to the Manager of the Herz rental but the counter staff flatly refused saying that they were not interested in speaking to me. Based on the unprofessional and rude way I was been treated, I told the rep that he had given me no choice but to start recording our conversation and I needed evidence to show how he was treating me (very rude and unprofessional). To my surprise, the Rep then proceeded to call the POLICE on me. Safe to say when the POLICE arrived and saw that I had done nothing wrong but was insisting on the hire contract to be honoured, they had no choice but to leave me and adviced I rent another vehicle so that I could get my family to the hotel after a long trip. At this point I tried to call your office and had to wait 20mins each time to talk to your rep. The first Auto Europe Rep kept me on hold for another 30mins and after losing the call, I had to call again. The second rep I spoke to said she would call me back to give me an alternative to get myself and the family out of the airport. After waiting 2 hrs at the booking desk without hearing back from your company and mindful I had been kept waiting after a 12hrs flight from London (with a 5 year old in attendance), I had no choice but to make an alternative and very expensive booking of over £800. Now obviously I have a lot to be aggrieved about but firstly my concern is to recover the amount I had paid for the booking as this was not honoured and I ended up paying a very expensive rate at the counter as I was stuck with no help from your company. Update: I just called again today 17 Aug 2018 at 1.05pm and I was told I had to call again tomorrow as the customer service department only work between the hours of 9 to 1pm in the afternoon "

" Very unpleasant experience. I am a Gold Hertz member and this is the worst I have been treated by any car rental company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LE MORNE, MU - Reviewed by STEPHEN - 20 July 2018

" The Hertz office was in a hotel 15 min away from hours by taxi We went there and security wouldn't let us in so they rang hertz When Hertz man arrived he said he'd have delivered car but didn't know where we were staying - suggestion - ask for name of hotel of guest during booking! "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MAURITIUS, MU - Reviewed by IAIN - 18 May 2015

" Our booking was made under the wrong driver name with Hertz Mauritius (Otto Martinez instead of Iain Sinclair), meaning that Hertz refused to give us the only car that had as in-case this mystery passenger presented themselves. We were asked to take a taxi. After a lot of arguing and some time later we managed to convince them that it was a mistake and that the issue lay elsewhere. Needless to say this was very inconvenient and certainly not what we would expect from Auto Europe or Hertz. "

MAURITIUS, MU - Reviewed by ALISON - 18 March 2015

" Was disappointed I couldn't get a policy with collision damage waiver arranged that I would have nothing to pay at all if I had a bump. I used to get tthis when I hired cars in the USA. "

" Was given an automatic car on arrival despite having asked for a manual on the order form This was rectified but I did have to request it. Also very tight on time for returning the car prior to checking in for my flight due to opening time of car hire company. They did turn up early but I had already checked in by then. Would have preferred to have done it the other way round. Also, nowhere available to park the car when returning vehicle as no-one around to supervise. Had to park on a double yellow and block others in. "

MAURITIUS, MU - Reviewed by WILLIAM - 31 December 2012

" Quick, easy booking and car collection. "

" The collection was fine but the car, a Hyundai Elantra was in terrible condition (poor clutch and full of bumps and scratches). No one was there to assist in the drop-off process either. "