AUTO EUROPE MEXICO Car Rental Reviews

MEXICO CITY, MX - Reviewed by TIMOTHY - 19 August 2025

" Generally a good experience, but the problem for me was hidden fees. When I picked up the airport I was told I would have to pay quite a bit more than the quoted price because of taxes. I was also charged a transaction fee. It would be great if this was all quoted up front. "

" Generally a good experience, but the problem for me was hidden fees. When I picked up the airport I was told I would have to pay quite a bit more than the quoted price because of taxes. I was also charged a transaction fee. It would be great if this was all quoted up front. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERMOSILLO, MX - Reviewed by PATRICIO FRANCISCO - 08 August 2025

" Auto Europe is always looking to improve service and provides it with care and great prices. Thank you. "

" There was no thrifty signs at all at Hermosillo airport. I had to ask several rentcar providers and walk to the other side of the airport until one told us that HERTZ was handling thrifty business. At the counter, it took us an hour to be attended since a line had to be made because of HERTZ clients with a reservation. The pickup implied also a line, quiet smooth. On the other hand, the drop-off was fast and the transportation ready to the airport. Besides the lack of indication about Thrifty existing in Hermosillo's airport, the rest was acceptable. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by JUSTIN - 24 July 2025

" We have used Auto Europe for many years on and off and always have had a very good experience. "

" The process to get the car was too long after a long flight. The lady was not helpful and was more interested in selling us additional insurance for and extra $600. She was also not interested in servicing us and at times rood. We were also sent to reps who were selling hotels/time shares before we collected our car (another sales pitch after a long journey). "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by JAMES - 31 March 2025

" Good value and easy to use website "

" Friendly and efficient staff. Good value rental. Vehicle worked fine but had some existing cosmetic damage. Overall very positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by ANDREW - 27 February 2025

" Got a great rate for 12 days hire but ended with an old car with poor paintwork. I only used it for 3 of the 12 days to travel to and between resorts and airport. Parked for most of the time. Still cheaper than transfers with local firms or taxis. "

" I have my own excess insurance cover. This seems to annoy the provider as I do not require any additional extras. The car provided reflected this. Lots of damage and poor quality. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CANCUN, MX - Reviewed by MICHAEL - 08 February 2025

" Trouble free experience with collection/drop-off "

" First class service from Europcar Mexico "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MELANIE - 25 December 2024

" Booking was simple and easy but I'm not sure any of the information provided was passed onto Dollar!?! "

" Pick up process was painful - had to go through mountains of paperwork and provide all the information that had already been completed when I booked on line. Then wait another 45 mins to be given the vehicle despite the car rental office being empty! The whole process took nearly 2 hrs. Totally unacceptable!! "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CANCUN, MX - Reviewed by JOHN - 23 December 2024

" Autoeurope- excellent, as usual "

" Checkin staff was great but too long to receive car - and first car had a somewhatat bald tyre that would have failed a UK MOT test. So, had to reject first vehicle, which unnecessarily delayed our departure. Towards the end of our 4 wk hire period a brake warning light appeared on the dash. Both these issues suggest insufficient attention to maintenance. Otherwise, excellent Hertz staff in new impressive facility "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by BEN - 27 November 2024

" see above "

" pick up was fine. quality of vehicle average (old car, worn, specific elements not wroking). Drop-off awful. Directions provided were wrong. Staff couldn't explain very well where drop off location was, and then driver took us to the wrong terminal and we need to pay $20USD for 3 min taxi to the correct one. (He originally wanted $50USD) "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CANCUN, MX - Reviewed by GARY - 18 November 2024

" 100% peice of mind ... Thank you to all staff. "

" We were taken in a private shuttle bus to the car collection area where we were seen very quickly and politely. Photos of car were taken before I left and on my return. They were sent to me instantly too so very transparent and mind easing. I couldn't fault them. I accepted their offer of paying for the tank of fuel before hand so I could return the car empty and not be penalised for it like most other companies in other countries do. Car was spotlessly clean too and a new Dodge for 2 weeks for a couple of hundred quid was far cheaper than the taxis to and from the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by ALAN - 10 November 2024

" Couldn't fault it. Many thanks. "

" Brand new car, very efficient, very helpful, very good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MERIDA, MX - Reviewed by STUART - 09 August 2024

" Good "

" A good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MEXICO CITY, MX - Reviewed by MURRAY - 18 July 2024

" Pleased "

" Horrible company to deal with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LOS CABOS, MX - Reviewed by ROBERT - 10 July 2024

" Clean facility, Lots of waiting. Not the most efficient service and didn't have the car I booked. "

" They didn't have the class of car I booked. They offered an inferior car. When I complained they told me I would have to wait 1 hour for the car I originally booked. In the end I paid for an upgrade. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN JOSE DEL CABO, MX - Reviewed by BOBBY - 27 June 2024

" Exceptional customer care, went over and above to facilitate our enquiries. Excellent service received througout our booking "

" Friendly and polite staff, was supportive with our enquiries "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by JULIE - 30 May 2024

" Auto Europe have been so unhelpful I've emailed and was told no refund as I didn't turn up then explained in email I couldn't turn up as flight delayed and desk closed at 7pm not 24 hours. Was told to fill in a form on the website which I did 8 days ago. Called today for an update as heard nothing. I got put through to the wrong department was told to call back and press option 2 but the customer service department only opens for 4 hours each day 9am to 1pm so if you're in a country with a 6 hour or more time difference you have to get up in the middle of the night to call. I've been hiring cars for nearly 20 years now first time using Auto Europe and I'm shocked at how awful the service has been. I'm going to keep trying until I speak with someone or hopefully after reading this someone will reach out to me. Doubt it though as the company seems pretty incompetent. "

" Flight was delayed 4 hours called Auto Europe to advise them that I would arrive late when I got to the desk at 11pm no one was there and the desk was closed. Since found out that the actually close at 7pm and not open 24 hours as stated on the voucher. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MERIDA, MX - Reviewed by CLIVE - 04 April 2024

" It all went as expected. "

" Very happy with car! Collection and drop off were good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MEXICO CITY, MX - Reviewed by PAULO - 21 March 2024

" Everything was so good "

" The service was bloody amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by JOHN - 17 March 2024

" I use Auto Europe most of the time. "

" The cars were so hemmed in on collection that it was difficult to check. Thankfully Europcar had a record of one dent we missed as it was underneath the car. The drop off took for too long. Only 2 people checking when there was a very long queue. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

SAN JOSE DEL CABO, MX - Reviewed by COLIN - 14 March 2024

" Very good value offer for large SUV. Only issue is that they can't put car hire loyalty cards into their system (which would automatically pick up driving license etc.) "

" No attempt to sell extras, which was great. All car hire at San Jose del Cabo is off airport, which I was not expecting. Efficient process with video of car before and after. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MERIDA, MX - Reviewed by CLIVE - 29 February 2024

" Nothing to add! "

" All good. A relatively new car, efficient staff at start and end. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by DAVID - 25 February 2024

" Autoeurope themselves are fine and give plenty of choices "

" The hire car , MG, ran badly from start and had to be replaced. The replacement, MG again, also ran badly but made it back to airport "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MONTERREY, MX - Reviewed by DAVID - 08 February 2024

" i was shown %0.00mxn end balance so i signed the end contract as requested - returned home to find $1,400.00 charge on my card !! - no reason given - no contact numbers responding "

" i was shown %0.00mxn end balance so i signed the end contract as requested - returned home to find $1,400.00 charge on my card !! - no reason given - no contact numbers responding "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by CHRISTOPHER - 04 February 2024

" . "

" The counter in airport, didn't actually do anything, we had to take bus to another counter and wait again. Car quite tatty and scraped, petrol cap broken, had weird engine noise and New oil needed warning came up during the rental so its obviously not being serviced regularly. Drop off was good and having free extra driver was good "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MEXICO CITY, MX - Reviewed by DAVID - 04 December 2023

" car hire is never easy and there are always hidden charges "

" The airport pick-up fee was a ripoff $150 for what? The car supplied had an empty fuel tank, luckily I noticed. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by ROSS - 24 November 2023

" We booked a thrifty car through auto europe and it turned out to be a terrible experience. "

" Our first vehicle had a fault with it after two days so we had to replace it. The replacement came and the Thrifty driver parked it in an illegal spot, so we got a parking ticket and our registration plate got take away by the police. We rang Thrifty and the customer service team said that the car as our responsibility and wouldn't take ownership at the fact that they parked it in an illegal spot. This meant we had to spend a day to find the place to pay our parking ticket off and then return the new car to Thrifty. We had planned to leave that location the day that we got the parking ticket, which we now couldn't so we had to buy two more nights accommodation until we got the situation sorted. All in all it ruined our holiday which we had spent a lot of money on all because of Thrifty. Not happy at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by MALCOLM - 20 November 2023

" Confusing that Dollar rental service actually provided by Hertz, otherwise fine. "

" All good apart from slightly long and complex pick-up process involving moving between several locations and members of staff. Car was fine except for missing parcel shelf. Drop-off location very difficult to find. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by JOAO - 14 November 2023

" Always use Auto Europe. Very good support prior to travelling as I had read many stories about hiring a car in Mexico but I was pleasantly surprised. "

" Overall went better than expected but vehicle was old and clutch was very worn out. Car ran out of windscreen wiper fluid midweek. Rained a lot whilst we were there. Shocking how a rental isn't thoroughly checked out before hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by PAWEL - 21 September 2023

" It was a quick and easy transition with AutoEurope, one of my favourite websites to rent a car. "

" It was a very nice rental, because was no issues with the car or with anything. I got a very good Dodge Journey, it was new and I really enjoyed. The only thing I wasn't very happy with was a $200 deposit, otherwise it was an excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by ANDREW - 05 September 2023

" As above. "

" Staff were very helpful; took lots of photos of condition of vehicle. Allowed me to do the same and take my own. Didn't advise which fuel type but fortunately there was only unleaded and diesel to choose from and as diesel car owner I knew. Tried selling me additional cover and told me the policy I bought was only "90% cover" the additional amount was MORE than the original cost. They wanted me to pay an additional £400. Some advice about the local police tactics too would have helped as we were confronted by two aggressive armed officers at a checkpoint who told us the hire car company should have provided us with an "international pass". As we were unaware of the laws in Mexico and the demand of $3000 (£120) or faced with seizure of driving licence we handed the money over. I accept it's not the responsibility of the hire car company but some tips about driving in the area would have saved us £120. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by MICHAEL - 27 August 2023

" The whole experience was very smooth, efficient and stress free - thank you. "

" The whole experience was very smooth, efficient and stress free - thank you. I purchased the additional insurance because the basic provided very minimum third party liability and thought this was very expensive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MARC - 22 August 2023

" See the above "

" Collecting car lasted almost an hour at the counter with numerous extra offered (sometimes the same extra option was offered multiple times) "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by ANDREA - 19 August 2023

" Auto Europe is very easy and reliable never had negative surprises "

" All good in general but the delivery of the car in Cancun was far too slow also the check in/return could be a bit expedited "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by SARAH - 12 May 2023

" Overall very satisfied with our experience "

" Only thing I did not like was Thrifty charged my card with the deposit by mistake rather than place a hold on it, so when they refunded it at the end we lost out as the exchange rate went up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MERIDA, MX - Reviewed by CLIVE - 02 April 2023

" Fine, nothing dramatic. "

" A good overall experience, enjoyed the car I was given. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MERIDA, MX - Reviewed by CLIVE - 01 March 2023

" Fine. "

" They were very efficient and helpful when we collected the car, but we had to wait a while when returning it as there was only one person on duty and a number of cars to check back in. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by ZSOLT - 20 February 2023

" Car categories are different than in Europe. Standard size is smaller in Mexico, it would be a mid size in Europe or economy in the USA. it would be good to know in advance "

" Pickup is not at the airport, needs to take a shuttle but to car rental Center. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by PETER - 28 January 2023

" I have been happy with Auto Europe and have used them many times. I hope that you'll be helpful with dealing with the above mentioned card dispute. "

" The car was not in good condition and had done c60,000km which is very high. Given the cost of hiring cars these days I would have expected a better vehicle. I'm also having an issue as instead of removing the hold on my credit card for the security deposit which is expected instead they've charged me the deposit and then refunded it. This has incurred me a loss of c£114 as a result of the currency conversion. I'm taking this up with both EuropCar and my credit card company but will seek your assistance when your office reopens on Monday. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

CANCUN, MX - Reviewed by JOHN - 24 December 2022

" Good Autoeurope experience "

" Checkin and drop off were slow, especially the latter, due to a very slow computer. The former was slow primarily because the Budget app designed for early checkin, never works. Disappointing that the intermediate SUV we hired did not have autocruise. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by ANDREW - 03 December 2022

" See above "

" Bought all included packagae from Europcar. Expected to only pay for young driver at pick up - $11.50 per day or $90 for 8 days. This was billed as £168. I queried and counter staff said it was taxes. I didn't agree but was in a difficult position as all was in Spanish and midnight and we couldn't get car unless agreed. Also Europcar did not do an inspection. I asked and they said photos done on exit. This worked OK but could have been explained upfront and photos only arrived via emailafter we left. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MEXICO CITY, MX - Reviewed by FREDERICK - 08 November 2022

" Very happy with the service "

" Very happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PUERTO VALLARTA, MX - Reviewed by PAUL - 23 April 2022

" I generally find Auto Europe are more up front with package contents, especially insurance details than other "agents". "

" Renault Kwid. We had the usual hard sell of extras but they didn't push this. Excess was $1200 US rather than the 800 stated. Tank not full which was not a problem but they questioned us about it when returning car as they had made no record of it. Car was not really clean but just acceptable. Lots of dents/scratches but no joint inspection, just an emailed list which we had to check. We were expected to photograph the car, and we did! All was fine on return apart from the discussion over fuel but we had a photo of the gauge and mileage to evidence our argument. There was no parcel shelf and pointed out the security issues with this. A member of staff searched for one and found one from a different make that he had to wedge into place, not ideal but it did work. The car did not fail us but was not the best runner,, saying that, it did cope with mountain roads albeit sluggishly. It did have good ground clearance which was needed. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CANCUN, MX - Reviewed by PAUL - 10 March 2022

" See above! "

" After a long transatlantic flight and clearing customs, we got to Europcar and it was MAYHEM! Lots of people sitting around outside, and no obvious system in place to enroll you on the waiting list. People were wandering around aimlessly not knowing where to queue or how to get on the waiting list! Eventually after about 15 mins of asking people, I eventually appended myself to the 20 person waiting list, and 2.5 hours later managed to get a car. The staff were all busy but the systems were totally inefficient and the number of staff totally insufficient! Given that I had a 3hr drive ahead of me at night on strange roads after an 11 hr flight and 2.5 hr wait for a car, I was not best pleased! I would NOT recommend using Europcar and will NEVER use them again! "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by NICHOLAS - 11 February 2022

" Very professional staff "

" I hire cars regularly so I'm very confident regarding check in. Alamo are a good company but will also try to sell the expensive 'Excess cover'. They weren't pushy so that's good for them. This issue needs regulation though and the car hire industry needs to change "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MERIDA, MX - Reviewed by ROLF - 25 December 2021

" Depends how Auto Europe is dealing with the fact that I was charged twice for insurance- currently I had about 4 mail interactions no profess and just now I have been directed to a different service via a link - ie. Lots of hassle and no refund yet - not really impressed so far let's hope this changes.... "

" Charged me twice for insurance and I have money still not back! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by JOHN - 25 December 2021

" Unfortunately, AutoEurope is no longer as competitive as other consolidators "

" Hassle over pre-existing broken rear light could have been avoided. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by CHRISTOPHER - 12 December 2021

" As above. I will now only use the apparently more expensive major brands to avoid unexpected costs. "

" We arrived three hours late as our flight had been cancelled after check-in. Needless top say we were tired and stressed. The counter agent pointed to a line in your Ts and Cs that says we any delay of mor e the 2 hours should be reported and that they had run out of the car we had ordered. She said there was a $30 daily surcharge which owe were forced to pay. The car park did not seem to have any shortage of sedan cars and I have the photos to prove it. I will NEVER use Autoeurope or Mex Rent ever again. It would have been the same price to go through one of the major brand names without this really work-beating appalling service Hotels don't sell you room that you have pre-paid if you are late and nor should you. A total tip-off. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by MARK - 23 November 2021

" Good service "

" Slow collection process and poor handover/instructions on the cars functions etc "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by KRZYSZTOF - 22 March 2021

" I still wait for refund and expect to be refunded what I actually paid, not primary price. "

" Refused car because no cars were available and got no alternative at all. Had to arrange lastminute, then double priced rental at other company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by LEO - 06 May 2020

" The car was conveniently small, hence easy to park. A tiny car is great if you're not planning to drive a lot. To get a better experience in longer journeys, I'd recommend a car with a more powerful motor to decrease fuel consuption. "

" Everything went smooth and the staff was very nice, welcoming, and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS CABOS, MX - Reviewed by STUART - 03 April 2020

" Was forced to pay DOUBLE the cost of the hire in Insurance charges when I returned the car. I tried to refuse, the police were called, so paid up or missed my flight home. AutoEurope agreed the charge was unnecessary. Despite many emails and phone calls AutoEurope have done NOTHING to resolve. I would not recommend, you are better taking car rental out with the providers themselves. Using AutoEurope has added 300 USD to the cost of my rental. "

" Thrify seem to operate on a different level to all other car rental companies. They charge for insurance you don't need justified using a US notice that cars driven from the US will need additional insurance in Mexico. I'm hiring a mexican car in Mexico, why do I need this insurance? I believe the term is extortion. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by AMROU - 28 March 2020

" Honestly worst car rental experience I've ever had out of over 20 "

" It's a scam, you lure people in with a cheap car rental, then you force them into buying the comprehensive cover insurance to make the price 5 times as much, because I don't have a credit card with 3000 dollars? Are you joking? I always rent cars, all the time and I've never had to provide over 800 pounds in deposit, nobody has a credit card limit that high, literally nobody, I will be reporting this misconduct "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MERIDA, MX - Reviewed by DAVID - 25 March 2020

" Straightforward process "

" Despite reputation for unscrupulous damage finding didn't happen to me. No water in screen wash. Haven't had a car with no power steering and no central locking for many years - Nissan March "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by ALEXIA - 24 March 2020

" Not impressed that no refund is available in these extraordinary circumstances which forced me to cancel my holiday. "

" Cancelled due to Coronavirus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by ROBERT - 22 March 2020

" They were awesome, responsive, helpful, efficient, will definitely use again "

" They were great, they pushed us straight to the front of the que on arrival, explaining we were a gold member, gave us a great car and even dropped us off at the airport in our own vehicle. Couldn't fault one bit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by JONATHAN - 17 March 2020

" There needs to be much more clarity on third party insurance. "

" The need for third party liability insurance was hidden until we reached the counter exhausted after a flight. The counter staff were patronising, slow and inefficient. Dropping off the car was a hassle - there were no spaces left and when we told staff they didn't seem to care. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by PAUL - 16 March 2020

" I bought the package as it had Jeep as a reference but I didn't see any Jeeps on the premises. The replacement vehicle was ok. The sat nav hire felt expensive and there was no training offered so i had to use my phone for the first 120 miles in the dark. "

" Sign posting where to meet the Firefly representative could be clearer. We speak Spanish so can ask but we had to do so. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by KAYODE - 14 March 2020

" Terrible. Wouldn't accept a debit card for a deposit upon arrival after an 11 hour flight and peak tiredness. Wasn't willing to budge either way or compromise for the betterment of the customer. Customer service was just as bad as I attempted to receive a refund for no longer taking the far. The deposit required by Europcar and the service were 100% better. Lesson for the future to go for a more established company when it comes to rentals. Was a shame this company didn't come through as expected. "

" Terrible. Wouldn't accept a debit card for a deposit upon arrival after an 11 hour flight and peak tiredness. Wasn't willing to budge either way or compromise for the betterment of the customer. Customer service was just as bad as I attempted to receive a refund for no longer taking the far. The deposit required by Europcar and the service were 100% better. Lesson for the future to go for a more established company when it comes to rentals. Was a shame this company didn't come through as expected. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by SEAN - 06 March 2020

" very upsetting experience that could've ruined the start of holiday "

" A complete night mare with Hertz in Cancun. I paid for full insurance with auto Europe but hertz said it didn't cover the loss of service and they scared us into buying their insurance. I already had excess insurance but they bullied us into having it. We were about to cancel the reservation there and then as they wanted $45 per day for the insurance. A manager got involved and dropped it to $20 approx. He also told us that Uber was not avail in Cancun which it was. Another pressure into hiring the car. The insurance plus tax cost twice the amount I had already paid with you. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by PAUL - 04 March 2020

" A shame. Not impressed by this experience. Car was fine and drop off although slow was fine. "

" On arrival it was explained to me that the the cover I thought I already had paid for was not with hertz and i needed to pay more . After a very long day of travelling this was most annoying. Hertz are trying to convince you to buy liability insurance and also pay again for full cdw. When I thought I had that already and that is what was stated on my contract provided by autoeurope. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by DAVID - 03 March 2020

" Do not book with this company or with Hertz, ever "

" I pre-paid roughly £60 to rent the car but when we arrived at the Hertz pick up, we were oliged to pay (we had no choice, otherwise they would not rent us the car) an additional £150 in insurances and surcharges. I could not work out why as the agent spoke terrible English. A complete rip off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

MEXICO CITY, MX - Reviewed by JONAS DAVIDSEN - 20 February 2020

" The booking process with auto Europe was ok, but using hertz drags down the experience since they are clearly and deliberately trying to trick their customers into charges they were now aware of. "

" The staff did not explain how the charges for gasoline worked, and I ended up paying more than expected. They have a large sign saying the cost of filling up the gasoline in hertz instead of at a gas station, but no one explained that they would be charging an extra 13 pesos per liter as a "service charge". When I said that I would just go tank it up at a gas station, this was not posible since I had already "begun the drop-off procedures". While I was there another customer came in who also ended paying much more than expected for gasoline. It was a different situation for him, but just shows that the staff at hertz does no effort to explain how their system works. It actually felt like this was completely intentional, so that they could place these additional hidden charges on their customers. I was extremely dissatisfied with the hertz staff, even the manager who did no effort to accommodate the fact that his team is clearly not informing the clients properly. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by DAVID - 14 February 2020

" Good, quick service from the staff and very keen prices. The car was a little battered and sowing its age. "

" Good, quick service from the staff and very keen pricing. The car was a little battered and sowing its age. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by THOMAS - 12 February 2020

" Don't recommend this rental company at all. They take your money without your permission. "

" We had the worse experience ever with Hertz in Cancun. My credit card was charged £85 when we got back in UK, money has been taken out without my consent. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by KENNETH - 24 January 2020

" Great value, no hassle booking. Avis expecting us to arrive. Just facilitated an enjoyable holiday driving experience. "

" Prompt transfer to pick up point, nearly new car, wonderful driving across Yucatan peninsula, easy no hassle drop off. Car took the famous Mexican topes (enormous speed humps) in its stride. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by IGNACIO - 11 January 2020

" Bad "

" Bad experience. Nor proffessional at all and incompetent. Tried to made us pay for an insurance that was already paid and not needed at all. Kept us waiting for 1.5h in the counter before processing our reservation. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CANCUN, MX - Reviewed by RUPERT - 09 January 2020

" When we took the car we were FORCED to pay for some daily charge to cover vehicle breakdown. Hurrah I hear the management team shouting, well done to that sales person. OUTRAGEOUS. The idea that if your car breaks down we have to pay extra, to be sure that someone will come out and sort it out? Just what kind of a tin-pot hire car company is Europcar? The car itself. No central locking????? what is this, the 1970's? how do you even find new cars without central locking? And drop-off, a complete shambles, no organisation/no system and a rude manager. "

" When we took the car we were FORCED to pay for some daily charge to cover vehicle breakdown. Hurrah I hear the management team shouting, well done to that sales person. OUTRAGEOUS. The idea that if your car breaks down we have to pay extra, to be sure that someone will come out and sort it out? Just what kind of a tin-pot hire car company is Europcar? The car itself. No central locking????? what is this, the 1970's? how do you even find new cars without central locking? And drop-off, a complete shambles, no organisation/no system and a rude manager. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by SERGIO - 09 January 2020

" The experience was awful. I bought all inclusive package online but at my arrival to the Airport in Cancun they charged me with 25 dollars per day for insurance to protect me for damages with my fault. No transparency. I will not consider this car rental anymore. "

" I bought all inclusive package online but at my arrival to the Airport in Cancun they charged me with 25 dollars per day for insurance to protect me for damages with my fault. No transparency. I will not consider this car rental anymore. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by VIRGILIO - 02 January 2020

" I tried to contact Autoeurope after my problem with Mex Rent a car via e-mail, and all I got was a "please call us" without any acknowledgement of my problem. It's the second time I've had problems with autoeurope and based on that I will definitely not be renting through you again. "

" After the voucher from autoeurope clearly states that there is no extras required, MEX Rent charged me for mandatory further insurance that costed more than the price of the rental.... I would not go anywhere near them again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TAMPICO, MX - Reviewed by DAVID - 01 January 2020

" Europe Car were very supportive on the phone however we didn't manage to speak to the person in charge of Firefly Tampico branch and due to the time difference the UK office was closed by the time the Firefly rep returned forcing me to organise my own rental with Budget. "

" Firefly wanted 500 dollars to insure the car on top of the insurance I had with Europe Car. When I refused to pay they wanted to cover the whole car on my credit card. When I refused they wouldn't give me the car and tried instead to rent another car to me. I ended up renting a car from Budget and will bill Firefly for the difference. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by PRADYUMAN - 31 December 2019

" Got charged again at the spot while picking up the car, even though booking said fully paid. Auto Europe exceedingly unhelpful. No phone lines in all of Mexico - have to call UK number for help "

" Got charged again at the spot while picking up the car, even though booking said fully paid. Auto Europe exceedingly unhelpful. No phone lines in all of Mexico - have to call UK number for help "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by DAVID - 14 December 2019

" The booking via your website was quick, easy to use "

" Had a flat battery a few days after hiring vehicle. They said they would call a breakdown recovery man but I had to pay the cost. I had only driven the car for about 30 minutes in total so there should have been nothing wrong with the battery. The car was jump started but for the following week or so had no confidence in the vehi le. On returning the vehicle I was told that I would have to pay for the jump start. After a few words they told me there was to be no charge. I had driven the car in daylight and had windows open so there should have been no problem with the battery. Will not use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by JUSTIN - 07 December 2019

" T&C and car class at point of sale did not match what was given by the car rental company. Customer service was not helpful at all. Will go direct next time, at least I know what I'm getting. "

" Good company, bad integration with auto Europe, low level of trust, car was good, inferior to what was expected though. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by IGOR - 07 December 2019

" You should say to your customers that the fully insurance that you make it's not valid in some countries because I had to pay 250usd in Mexico. "

" I have rented a car via autoeurope.co.uk with fully insurance from autoerope , the price was very good. At the pick up in Mexico the rental company charged me 250usd more for the additional insurance.The fully insurance was not enough. At the drop off they tried to say that I have made a damage that was very old smash . Avoid this company ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by VALÉRIE - 05 December 2019

" Very satisfied "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLAYA DEL CARMEN, MX - Reviewed by PAUL - 24 November 2019

" Car was very useful on our visit "

" all good but because the office & garage are separate a bit difficult on returning the car because the garage address not noted on documents "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by SYLWIA - 18 November 2019

" Not recommended! "

" We have booked a car in Mexico-Cancun airport. Arrived with tired, small child who was crying and we just wanted to pick up the car and go to the hotel. Lady on the counter printed out contract and asked me to sign. I have told her clearly: I don't need any additional insurance. I'm happy with everything I have paid upfront. On the contract was a amount on the side and I have asked her: what's that for? She said: That's the charge you paid already, once you made reservation online. So I signed the contract. When we came to return the car, I have been asked to pay £118 for additional insurance. We have spoken with rude manager who was saying he's not gonna do anything with that. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by FABRIZIO - 08 November 2019

" AutoEurope is a good broker but sometimes the company providing the car is not a very good one? AutoEurope should better select their partners. "

" I did not get the car I booked (a SUV) officially because they did not have it available but in reality it was because I did not buy the additional insurance they wanted to sell me. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

CANCUN, MX - Reviewed by LAWRENCE - 06 November 2019

" I felt deliberately bamboozled about extra charges. Having agreed an extra cost for insurance and adding my son to the insurance, a contract was produced for me to sign with different significantly higher cost showing. I was assured that if I paid with a debit card I woul pay a figure shown halfway down the page. I carefully made a note of this. When I dropped the car off I was about to be charged the higher figure ( by almost $2000 pesos) and had to query it. I was told the figure I had marked as due for payment had nothing to do with paying by credit card ( all in Spannish so I did not understand the charges). After discussing with the manager a new contract was worked out - totally new figures - for about the amount I originally expected. But I should not have had to be alert to this trick. Also we had to wait for over 1 hour to collect the car. At this stage my wife was missold a Dreams Hotel promotion by Hertz staff promising a free breakfast and 2000 peso discount off the car hire. This turned out to be a total misrepresentation about what was actually being offered. Just alot of unnecessary and unpleasant hassle. Avoid and go somewhere else if possible "

" I felt deliberately bamboozled about extra charges. Having agreed an extra cost for insurance and adding my son to the insurance, a contract was produced for me to sign with different significantly higher cost showing. I was assured that if I paid with a debit card I woul pay a figure shown halfway down the page. I carefully made a note of this. When I dropped the car off I was about to be charged the higher figure ( by almost $2000 pesos) and had to query it. I was told the figure I had marked as due for payment had nothing to do with paying by credit card ( all in Spannish so I did not understand the charges). After discussing with the manager a new contract was worked out - totally new figures - for about the amount I originally expected. But I should not have had to be alert to this trick. Also we had to wait for over 1 hour to collect the car. At this stage my wife was missold a Dreams Hotel promotion by Hertz staff promising a free breakfast and 2000 peso discount off the car hire. This turned out to be a total misrepresentation about what was actually being offered. Just alot of unnecessary and unpleasant hassle. Avoid and go somewhere else if possible "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MARK - 04 November 2019

" Happy "

" This rental went very smoothly and I was very satisfied with virtually everything. The ONLY things that could have been improved were the following: 1. Telling me that I could walk the 100m to the rental office, rather than wait 15 mins for a completely unnecessary mini bus. That would have saved me all that time. 2. I had to wait too long to collect the car as it was very busy. Everything else was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MICHAEL - 03 November 2019

" I am so used to car hire companies finding ways to rip me off that I was over the moon that everyone was honest. "

" Amazing price and great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PUERTO VALLARTA, MX - Reviewed by JOHN - 02 November 2019

" i called ae to get guidance on how to respond to the alleged roof damage only to find your phone line was closed.Dont know why but i thought your phone line was 24/7 "

" disappointed with the alleged damage found on the roof of the car on drop off.Thankfully ae refunded the amount i had to pay.I have rented many times through ae and never felt the need to take photos of the roof.Might have to in future "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by VICTORIA - 30 October 2019

" Search engine worked well, lots of options, competitive prices. Collision damage waiver insurance was cheap and easy to read inclusions. Would use site again but NEVER EVER MEX!!! "

" MEX is the cheapest and this is the second time we've used them. We won't use them again! Arrived at collection desk for our prepaid car to be told that our luggage would not fit in the car we had booked (we knew it 100% would as we have the same car at home and had got our luggage and childs car seat to the airport). We were told we would HAVE TO UPGRADE costing a minimum of another twice as much as what we had already pre-paid (extra usd220!). We knew they were lying so we point blank refused and they backed down. We had it in writing that a second driver was free as an offer for booking with them yet they tried to charge us another usd100 to add my partner, as we had our crying 1 year old baby with us we just told them to forget it and to bring the car round. When they did it was one that was missing it's licence plate (we heard two lots of people in the queue in front of us refuse this same car for that reason) so we also refused it saying it wasn't legal. The staff were exceptionally rude and told us we had to have that car as there weren't any others. I said 'what about the two that you have just tried to make me take?!' But they said only if you pay for the upgrade. We stood there for a while in a deadlock situation with the baby screaming and us refusing to load our luggage and demanded to see the manager. The woman who came out was incredibly rude with a vile attitude and again said well it's this car or you can pay for a bigger one. I threatened to call me Mexican friends who were in their way to meet us (one of who is a travel agent ) to see what their take on the situation was and oh! Magically they had found a similar size car out back we could take instead! It wasn't the best- battered and dented, super scratched alloys and not even a petrol cap but we took a video of the damage and left. Upon return 11 days later in exactly the same state we collected it in we unloaded at the drop off, a Spanish speaking lady walked round the car, ticked some things on the sheet and sent me inside the office whilst they took the car away. They then tried to charge me for the missing petrol cap!! AND a ' smashed window?!!!!' When I asked what the hell and demanded we go look back over the car together to see this imaginary damage the woman had mistaken the baby's mesh Sun net laced over the window (now back in our case) as damage. Nice try! We proved the car had no cap from the initial video and escaped unscathed. Might be cheap but basically rip off merchants. Use at your own peril!! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

CANCUN, MX - Reviewed by ANDREW - 26 September 2019

" ordering process was fine. Picking up the car was a nightmare. "

" Due to flight delays and time for courtesy bus to arrive, arrived 1.5hrs later than quoted pickup time. Was told that as I wasn't on time the car I ordered wasn't available and I would have to take a mini van. I wasn't the only this happened to as another group had exactly the same experience. After 2hrs I was eventually given the car I ordered. However initially it had an empty tank and when I raised this was only given a 1/4 tank. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by KEN - 24 September 2019

" Other than my query about insurance cover (see above) we found the whole booking procedure smooth & efficient. "

" Everything good except Avis still tried to sell me extra insurance cover in spite of the fact that I showed them the excess insurance cover from Auto-Europe. They were implying that I wasn't fully covered for third party injury (I think). Whatever it was they were trying to sell me begs the question as to whether I was fully covered for every eventuality or were they effectively asking me to double up on insurance? "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by CASEY - 09 September 2019

" slow, poor quality car no fuel "

" car was scrapped and scratched everywhere, and had no fuel even though I specifically selected full to full "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OAXACA, MX - Reviewed by HUGH MICHAEL - 07 August 2019

" Very efficient and easy to use. "

" On arrival there was a queue of three but each one took at least 25 minutes. Then they had no small cars and offered us a "caravana" which we refused. They then gave us a very large American car which was very low and got stuck on every speed bump. There are many speed bumps. Eventually they changed the car in the evening but the first day of our 2 days rental was a complete wasre of time. The young man on the desk was absolutely charming but the lack of cars was a real issue. They did not seem to understand that we really did want a smaller car for ease of driving, parking etc. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CANCUN, MX - Reviewed by PAULA - 17 July 2019

" Awful experience "

" It took an hour and a half to issue the car to me. It was unbearable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

CANCUN, MX - Reviewed by IAN - 09 July 2019

" Easy to use web-site, great price and choice of cars "

" Very good service - thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by ALEXANDER - 16 May 2019

" Avoid at all cost. Refused to give me the pre-booked and paid car unless i paid additional 35% on top of my fre that alteady oncluded these. Basically extorted me. Staff very unfriendly, ages to pick up tje car , ages to drop it off. Beaten up 89k miles car "

" Worst rip off . They tried to add 16% sales tax and 20% aurport tax to my booking even though my booking was fully paid and iclyded sales tax and all other fees ahead of time already. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by PETER - 26 April 2019

" did what it said on the tin "

" good location - can walk from terminal "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by NINA - 23 April 2019

" Easy and efficient service, all done electronically and without any complaints. "

" Excellent service and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by BRICE - 23 April 2019

" Auto-europe should be more transpartent of demanding regarding its partners to ensure a proper and fair experience with its customers "

" Counter Staff at Cancun Airport is absolutely unprofessional, haughty and only tries to get more money out of your wallet with additional "services" prohibitively overpriced "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by ROBIN - 15 April 2019

" Quick and easy with Auto Europe "

" Rather than ensuring I was quickly provided with the car I ordered when I arrived at the Europcar office, the employee I was assigned went on a hard sell agenda in which he tried to sell me insurance, extra drivers, sat navs etc, and even claimed that the car I had ordered was unsafe and I should purchase an upgrade - I am not an idiot and dont appreciate being treated like one. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by ANDRIY - 07 March 2019

" very unsatisfied, not competent and unreliable staff, poor quality of the car "

" this is not the first time I hire a car with EUROPCAR, I've always been reasonably satisfied but this time the experience had been poor. I booked a manual car and at my arrival I had been given an automatic one which I'm not familiar with. When I asked to amend the error the member of staff asked me to wait a little bit, 30 minutes later they gave me another car, it was again an automatic one. Finally after another 40 minutes of wait they gave me a manual car which had been just handed back and needed to be checked and washed. The car itself was old (more then 70 thousand km) and with a long list of damages. We did not complaint too much to the staff, happy to finally start the holidays after 1hour and 20 min of waiting there. Unfortunately, on the last day, one of the tyres got punctured by a sort of a metal debris and we had to change it on the side of the road. At the drop off I have told the staff about that, they did not want to listen about the full coverage I have with auto europe saying that I have to pay them for the tyre and eventually claim from the auto europe for the refund. The staff tried as well to point at some bumps and scratches the car already had at the moment of the initial collection and we have been told to wait a "manager-supervisor" to make the complaint and explain her why I was not happy. After 30 minutes of useless wait we gave up and as we were late for the ferry, we paid the damage we were covered for and walked off very angry considering as well the troubles at the collection of the car. We have all the documentation of what happened and the photos of the car "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LA PAZ, MX - Reviewed by STEPHEN - 04 March 2019

" As stated above picking up the car seems to be very time consuming "

" Very slow admin process at car hire seemed to take about 30 minutes to process each customer "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by SACHIN - 01 March 2019

" Too much jargon and info on contract and stuff to decide on day. You should not have additional local charges and insurance options. everything should be done at booking. "

" I saw local reviews that worried me minor scuffs would be penalised heavily but we weren't charged for these. So very happy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS CABOS, MX - Reviewed by CHRISTOPHER - 19 February 2019

" Auto Europe just take the booking and if you have problems like we did there is not much in the way of help you can get easily. "

" We purchased additional insurance when we booked the car but at collection where hugely pressurised to but 'their' additional insurance. Oscar told us it was MANDATORY in mexico and we had NO CHOICE and had to pay $200 we explained we had additional insurance and showed him the policy he then said it didn't cover Mexico - it did and we showed him where it said all countries other than those listed and mexico was not listed - he said he couldn't accept than and it had to explicitly say ' cover if for MEXICO and the amount of cover' - we asked to see where in their documentation it said it was mandatory but he could only point to where it said budget 'recommended' their additional insurance - we explained that recommended does not mean mandatory but he said that he would not let us have the car unless we bought the insurance - there was a stand off for 30 minutes - we stood our ground (very uncomfortably being stared at in an office off airport down a dusty road late at night with a 3 hours drive away from our hotel) eventually Oscar gave in and let us have the car saying if there was ANY damage they would charge us the full $800 deposit we had to block on our credit card. So many photos later of the car's current condition we left fairly upset, frightened and feeling very vulnerable. Upon return they signed the car off as OK and said they would take the block off the $800 on my credit card within 24 hours.....3 days later and it's still blocked so I have to contact my credit card company now to get it unblocked / refunded. Upon speaking to other travellers during our 3 week trip MANY other stories were told of the same type of thing BEWARE - I expected better of Budget. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

CANCUN, MX - Reviewed by PALLE ARBO - 02 February 2019

" x "

" Very slow checking in procedure. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by DANIELA - 16 January 2019

" I have rented with Auto Europe in the last many years and I have always been fully satisfied with my car rental. I am sorry to say that the standard of customer service offered by Firefly in Cancun and Merida have been well below the standard. "

" Before setting off the car park of Firefly in Cancun Airport, I noticed that the "check engine" sign on the dashboard was on. I took pictures and alerted the staff. The staff turned the engine on and off a couple of times, making the sign disappear. They assured me everything was fine, the car merely was very close to the time where revision was due. I accepted their explanation at face value and set off. Two days later, the "check engine" warning appeared again together with a second, red warning "power steering failure". I did not dare to drive the car any further and immediately called road assistance. After multiple calls and emails to both Firefly and AutoEurope, a Firefly worker arrived 24h later and replaced the faulty car. My second car worked well, but only for a couple of days, after which it too showed the "check engine" warning. Once again I called road assistance. This time I was asked to drive the car myself to the nearest Firefly center, 250 km away. We agreed on a hand in time, to have the car replaced. When I arrived at the Firefly Center in Merida Airport as instructed, I was surprised to learn that no car was available. I was sent away and asked to come back 24 h later. Only then I was able to get a car in good working condition for the rest of my trip. I was expecting to be reimbursed for the time when I could not use the rental car because of defects that were entirely the fault of the rental agency. Adding insult to the injury, when I handed in the car in Cancun Airport I was asked to pay further £46 for road assistance. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by STEPHEN - 16 January 2019

" The Thrifty drop off was fine but the pick up was a very frustrating process. "

" After a 10 hour flight we went to the Thrifty booth in Terminal 2 to pick up our car. There was no one there and no indication of what to do (ie no contact number). Dollar share the booth and so we rang their number. They told us that we had to leave the terminal and walk to the Thrifty drop off office. When we got there we were then driven to the Thrifty car pick up office. We had booked an intermediate car as there were only two of us, but Thrifty didn't have one. Instead, we were given a very large Jeep SUV. This had no boot cover, which we needed. Eventually one was found. While we were waiting for this one of the Thrifty staff was persistently trying to persuade us to use one of the Mexican hotels in Cancun that he had links with. This was very irritating, especially as we were exhausted after the flight and just wanted to get to our hotel. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PUERTO VALLARTA, MX - Reviewed by SAUL - 04 January 2019

" Auto Europe responde me quickly but useless response I lost my money and I did not use the car, "

" They inform me about a new compulsory tax that Auto Europe did not tell me and now Auto Europe says it was a credit card block the problem. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PUERTO VALLARTA, MX - Reviewed by STEPHANIE - 01 January 2019

" Auto europe wasn't helpful at all with my problems "

" Firefly peurto vallarta was a terrible company. The car the resented me was filthy and broken. The brake light and tire pressure light was on with in moments of pulling out of the lot and when I brought the car back to complain they told me it was that or nothing but that I would still be charged in full. I've never rented from A worse place "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by YUANLIANG - 26 December 2018

" Your company, auto europe, is generally very good and efficient. "

" I'm a customer from the UK who booked a DODGE DURANGO on your website a month ago. Today when I arrived at the pickup in Cancun, I was informed of nothing before signing the contract and ended up getting a KIA instead. I asked the agent and he told me they don't have that type. I don't speak Spanish and didn't have a local sim card to contact you right away. However, I do think that was unproper and dishonest, and am expecting a refund to compensate my loss. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MERIDA, MX - Reviewed by DAVID - 07 December 2018

" Slow in responding, all they have done is sent our bank details to Firefly Mexico for a refund, which I could have done myself. "

" We turned up and they didn't have any cars left and told us that they had rented the car to someone else. They then said that we had been a "no-show" and we are still fighting with Auto-Europe to get a refund, more than six months later. Avoid like the plague - it seems cheap but it will end up costing you more (we had to pay 4x the amount for an alternative walk-up hire from Europcar, on top of the hire charge that we haven't been refunded from Firefly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TIJUANA, MX - Reviewed by KAREL - 01 December 2018

" What comment?? Please read the preceding lines! Never would I consider renting again at Avis Tijuana Airport! "

" The above rating refers to Avis Tijuana Intl. Airport, Mexico (our previous experience was not that dire, it was actually very good). We met 5 Avis members of staff, 3 on vehicle collection and 2 at drop-off, and NONE could speak a word of English... I know, I should speak better Spanish than I do, but... Also: there's an office at the airport, yet, one has to be driven about half a mile to the actual collection point (a huge hangar-like hall) where 2 young ladies do all the paper work. Furthermore: the vehicle I booked, Chevrolet Aveo (perfectly adequate for our purpose) was not in a very good condition: one door damaged (duly noted by the staff on collection so that we had no difficulty at drop-off); much more serious was the fact that the bottom of the boot kept collapsing / caving in on the right hand-side when the luggage was being loaded in; the light that should come on on opening the front doors did not work as the bulb had burned. Much to our delight the staff at Avis office in La Paz, Mexico, (on the sea promenade), Ivan and his younger colleague, not only spoke English but were very happy to change the bulb! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

CANCUN, MX - Reviewed by DUNCAN - 29 November 2018

" Just wouldn't trust AVIS again "

" 100% negative. Felt that local staff were trying to con me to pay for additional daily cover despite having proof that i had taken out at 'Excess Policy' in the UK to provide excess reimbursement "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by JOHN TERRY - 23 November 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by LYNDON - 22 November 2018

" Worked as advertised "

" Car was mising wheelbrace on pick up. As it happens we had a flat tyre and needed to change it which was tricky. On returning the car we told them about new RH front tyre and they messed about for 25 mins trying to decide what to do about it. Barmy really cos they had a new tyre at our expense! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by KEONG - 21 November 2018

" Useful tip for car hire in general. ALWAYS take pics of the car with any blemishes before you drive away. Saves a lot of hassle and stress !!!! "

" Thrifty is very well run and efficient. Provides good service without any attempt at hard selling. Polite and helpful staff. Easy pickup and drop off points. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by CLAIRE - 16 November 2018

" Overall they were efficient, helpful and the service was great "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by ANNA - 12 November 2018

" Great staff at the airport and a very easy collection and drop off. Only issue was that we had to pay for the oil to be topped up in the car as it ran low after a couple of days driving "

" Great staff at the airport and a very easy collection and drop off. Only issue was that we had to pay for the oil to be topped up in the car as it ran low after a couple of days driving. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MONTERREY, MX - Reviewed by ADAM - 10 October 2018

" No record of reservation at Alamo local office... had to phone call center to find it. "

" Staff unhelpful - making up defects with upholstery on drop-off. Car was low quality - brakes were squeaky and need changing, transmission unreliable and difficult to engage. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PUERTO VALLARTA, MX - Reviewed by FRAY - 24 September 2018

" It was my best experience renting a car so far. We were very pleased with everything. Highly recommend. Very Happy:) "

" Everything was excellent with Thrifty, since the moment they picked me up at the airport till I returned my car. Lovely staff & very friendly! Highly recommend I would love to rent with thrifty again ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MERIDA, MX - Reviewed by DAVID - 23 August 2018

" Auto Europe must have a powerful bargaining position, and yet they only arranged for a refund, rather than the cost of hiring an alternative. Because we had to hire without a reservation, we had paid four times as much as the cost of the reservation. "

" Got to the airport and they had given our car to someone else, because they would pay more. Complete racket. Don't use. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by JUSTIN - 24 July 2018

" AUTO EUROPE GREAT SERVICE AND GREAT VALUE WITH NO HIDDEN COSTS ON ARRIVAL. "

" DROP OFF WAS POOR QUEUED FOR 20 MINUTES TO FIND OUT THAT WE DIDN'T NEED TO THE PERSON TAKING THE DROP OFF WAS NOT AT HIS STATION. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MADELAINE - 14 May 2018

" Staff were friendly and helpful and we didnt have to worry about being ripped off, something we were worried about after reading reviews of renting cars in Mexico. "

" Took a long time for the car to be ready, but otherwise happy with car and pick up / drop off. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by ANTONY - 30 June 2015

" No problem with internet booking. Clear choices available. On arrival in Cancun, Sixt people were expecting us and waiting. "

" The service was fine. The car had seen better days! "

CANCUN, MX - Reviewed by IAN - 10 June 2015

" Great price; no problems "

" "Meet & greet" from flight worked well - you need to go outside the terminal building to find them. However only one automatic car on the lot (despite specific request) - a not properly cleaned 7 seater Chrysler Town&Country (huge! not the intermediate ordered). They also put a huge deposit onto my credit card, which caused MasterCard to put an immediate block on the card for possible fraud, which caused me some embarrassment - suggest using a spare credit card for this. But the pick up/drop off was fine, even though SIXT are the only major operator that's offsite at Cancun, and they were relaxed about the free second named driver. Don't bother with an International Driving Permit - they didn't want to see it. "

MEXICO CITY, MX - Reviewed by ANDREY - 22 May 2015

" According to the voucher I had zero excess rate but Thrifty said that I have this rate with Auto Europe (not with Thrifty) and blocked $1350 on my credit card although I chosen Thrifty because zero excess rate was offered. "

" According to the voucher I had zero excess rate but Thrifty said that I have this rate with Auto Europe (not with Thrifty) and blocked $1350 on my credit card although I chosen Thrifty because zero excess rate was offered. "

CANCUN, MX - Reviewed by ALLAN - 15 May 2015

SAN JOSE DEL CABO, MX - Reviewed by RICHARD - 09 May 2015

" As much as l can say good things about your company l will not be using your company again as long as Thrifty is the third party. I found booking with you a pleasant experience. The price was a good price for my budget at the time of booking with you and taking out the added policy CDW Colision damage waver was a pice of mind for me. Yes l will say l was satisfied with the level of service l received. "

" On my arrival at Thrify I was told the l needed to take out insurance against any damages that might occur while on my vacation in Mexico. I was told that l would have to pay an extra £250 to cover this eventuality. So l paid, but on my arrival at my hotel 250 miles later l realized that Thrift had charged me nearly £360. So the total now £780 nearly l said to myself that l would take this up with Thrifty on my return. Back ta Thriftys l was told that the car had been damaged, so l went to look for myself and could not see any damage that hadn't, been listed. They told me the damage was on the inside of the car, wear and tear on the passenger side seat being the sole occupant l told them I found this odd that they would ask me to pay on top "

CANCUN, MX - Reviewed by STEPHEN - 16 March 2015

" It was very confusing when I arrived in Cancun, looking for Mex Rent. There was no such company and I was lucky someone pointed me to Fox Rent. Otherwise the experience was fine "

" No problems except slow to process rental "

CANCUN, MX - Reviewed by JOHN - 14 March 2015

" Simple, easy to book, great prices "

" Would not hesitate to use Firefly again. We were a bit anxious about some reports we had heard about hiring a car in Mexico, but Firefly were a pleasure to deal with. Collected us from airport on a short minibus shuttle to very nearby office. Very pleasant people, we had the budget type small car which was fine for 2 of us, we did a lot of travelling around and car was completely reliable. The mandatory Mexican insurance was included in price, we had our own insurance (as we travel widely) this was not an issue and recognised. Looking forward to returning, Thank you "

CANCUN, MX - Reviewed by PETER - 10 December 2014

" Good value. Have used many times. "

" Had difficulty finding Sixt representative at Cancun airport. Intend in future only to book companies that have an office at the airport I'm travelling to. "

CANCUN, MX - Reviewed by MARK - 12 November 2014

" Very efficient "

" High mileage vehicles. First car had 63k on the clock, smelt of stale tobacco & steering was not very precise. I requested a change of vehicle and this was done without question. The VW replacement had 32k on the clock & was reliable & clean. Staff at all times helpful "

CABO SAN LUCAS, MX - Reviewed by MILES - 11 August 2013

" Good service and good value "

" Fairly slow service locally, but good car and exactly what I wanted. "

MAZATLAN, MX - Reviewed by GARY - 05 March 2013

" The lady working the desk when we collected and dropped off, was pleasant to deal with. "

" Job well done, however to describe Hotel Riu as central or downtown is a little more than absurd. "