AUTO EUROPE MEXICO Car Rental Reviews

CANCUN, MX - Reviewed by NICHOLAS - 11 February 2022

" Very professional staff "

" I hire cars regularly so I'm very confident regarding check in. Alamo are a good company but will also try to sell the expensive 'Excess cover'. They weren't pushy so that's good for them. This issue needs regulation though and the car hire industry needs to change "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MARK - 23 November 2021

" Good service "

" Slow collection process and poor handover/instructions on the cars functions etc "

Overall Value: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by LEO - 06 May 2020

" The car was conveniently small, hence easy to park. A tiny car is great if you're not planning to drive a lot. To get a better experience in longer journeys, I'd recommend a car with a more powerful motor to decrease fuel consuption. "

" Everything went smooth and the staff was very nice, welcoming, and polite. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by ROBERT - 22 March 2020

" They were awesome, responsive, helpful, efficient, will definitely use again "

" They were great, they pushed us straight to the front of the que on arrival, explaining we were a gold member, gave us a great car and even dropped us off at the airport in our own vehicle. Couldn't fault one bit. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by VALÉRIE - 05 December 2019

" Very satisfied "

" Very good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MICHAEL - 03 November 2019

" I am so used to car hire companies finding ways to rip me off that I was over the moon that everyone was honest. "

" Amazing price and great service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by IAN - 09 July 2019

" Easy to use web-site, great price and choice of cars "

" Very good service - thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by PETER - 26 April 2019

" did what it said on the tin "

" good location - can walk from terminal "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by NINA - 23 April 2019

" Easy and efficient service, all done electronically and without any complaints. "

" Excellent service and car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA PAZ, MX - Reviewed by STEPHEN - 04 March 2019

" As stated above picking up the car seems to be very time consuming "

" Very slow admin process at car hire seemed to take about 30 minutes to process each customer "

Overall Value: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by KEONG - 21 November 2018

" Useful tip for car hire in general. ALWAYS take pics of the car with any blemishes before you drive away. Saves a lot of hassle and stress !!!! "

" Thrifty is very well run and efficient. Provides good service without any attempt at hard selling. Polite and helpful staff. Easy pickup and drop off points. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by CLAIRE - 16 November 2018

" Overall they were efficient, helpful and the service was great "

" Great customer service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by JUSTIN - 24 July 2018

" AUTO EUROPE GREAT SERVICE AND GREAT VALUE WITH NO HIDDEN COSTS ON ARRIVAL. "

" DROP OFF WAS POOR QUEUED FOR 20 MINUTES TO FIND OUT THAT WE DIDN'T NEED TO THE PERSON TAKING THE DROP OFF WAS NOT AT HIS STATION. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MADELAINE - 14 May 2018

" Staff were friendly and helpful and we didnt have to worry about being ripped off, something we were worried about after reading reviews of renting cars in Mexico. "

" Took a long time for the car to be ready, but otherwise happy with car and pick up / drop off. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by IAN - 10 June 2015

" Great price; no problems "

" "Meet & greet" from flight worked well - you need to go outside the terminal building to find them. However only one automatic car on the lot (despite specific request) - a not properly cleaned 7 seater Chrysler Town&Country (huge! not the intermediate ordered). They also put a huge deposit onto my credit card, which caused MasterCard to put an immediate block on the card for possible fraud, which caused me some embarrassment - suggest using a spare credit card for this. But the pick up/drop off was fine, even though SIXT are the only major operator that's offsite at Cancun, and they were relaxed about the free second named driver. Don't bother with an International Driving Permit - they didn't want to see it. "

CANCUN, MX - Reviewed by STEPHEN - 16 March 2015

" It was very confusing when I arrived in Cancun, looking for Mex Rent. There was no such company and I was lucky someone pointed me to Fox Rent. Otherwise the experience was fine "

" No problems except slow to process rental "

CANCUN, MX - Reviewed by JOHN - 14 March 2015

" Simple, easy to book, great prices "

" Would not hesitate to use Firefly again. We were a bit anxious about some reports we had heard about hiring a car in Mexico, but Firefly were a pleasure to deal with. Collected us from airport on a short minibus shuttle to very nearby office. Very pleasant people, we had the budget type small car which was fine for 2 of us, we did a lot of travelling around and car was completely reliable. The mandatory Mexican insurance was included in price, we had our own insurance (as we travel widely) this was not an issue and recognised. Looking forward to returning, Thank you "

CANCUN, MX - Reviewed by PETER - 10 December 2014

" Good value. Have used many times. "

" Had difficulty finding Sixt representative at Cancun airport. Intend in future only to book companies that have an office at the airport I'm travelling to. "

CANCUN, MX - Reviewed by MARK - 12 November 2014

" Very efficient "

" High mileage vehicles. First car had 63k on the clock, smelt of stale tobacco & steering was not very precise. I requested a change of vehicle and this was done without question. The VW replacement had 32k on the clock & was reliable & clean. Staff at all times helpful "

CABO SAN LUCAS, MX - Reviewed by MILES - 11 August 2013

" Good service and good value "

" Fairly slow service locally, but good car and exactly what I wanted. "

MAZATLAN, MX - Reviewed by GARY - 05 March 2013

" The lady working the desk when we collected and dropped off, was pleasant to deal with. "

" Job well done, however to describe Hotel Riu as central or downtown is a little more than absurd. "