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MONTENEGRO CAR HIRE REVIEWS
AUTO EUROPE MONTENEGRO Car Rental Reviews
Average Rating for Auto Europe :
TIVAT, ME - Reviewed by DANIEL - 10 September 2025
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TIVAT, ME - Reviewed by FIONA - 05 September 2025
" Finding form to make claim on website is very difficult. "
" Queued for over an hour for car. Were told we were lucky to get a car even though we had prebooked. Said Montenegro is not in Europe and charged extra (157 euro) for "basic" insurance even though receipt said "super". Only 2/3 seat belts in the backseat worked. No damage noted at drop off point but at the desk they said we couldn't leave the country without paying 800 euro for windscreen damage. They refused to call police even though we hadn't paid yet as the contract was already closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by MARK ALEXANDER - 04 August 2025
" See above "
" Several items were broken- TPMS sensors, parcel shelf, numerous marks on car 36,000 kms. I chose Hertz because of the horror stories of insurance add-ons and scams and was disappointed to receive a second rate old beaten up car. Staff were fine but car was not. It didn't break down but I was expecting a much better car considering the price- the most expensive car I have ever hired in a country that is supposed to be the cheapest place in Europe to hire a car! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TIVAT, ME - Reviewed by TRISTAN - 22 July 2025
" Not a nice hire "
" My cars breaks were wearing thin. You could hear the breaks scrape every time you applied them. No great for driving in the mountains and made for a horrible hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TIVAT, ME - Reviewed by MARK - 20 July 2025
" If my experience using a third party to buy car hire is normal. I would suggest people book directly with the car hire company. "
" When we arrived we joined the very long queue for the Avis desk. After 1 hour we had made no progress in the queue. The Avis desk also served Payless and Budget customers. There were two rental agents serving one customer at a time in booth with sliding doors which were shut when the customer was inside. People in the queue started to look at the reviews - all were terrible. Some people came out of the office extremely angry with no car. Other potential customers were crying with no car. As we had pre paid we had no alternative other than to wait or loose the money we had prepaid for our voucher. After 3 hours we went into the office, the rental agents were rude and unprofessional. They insisted we had to take the additional insurance or they wouldn't let us have a car. There was no option to secure the deposit on a credit card as we had been expecting. No insurance, no car! They said what do you expect if you book through a third party 'auto Europe' laughing. We had purchased the additional insurance through yourselves which I would like to be refunded for. We also had to pay for Avis full insurance, in order to get a vehicle. The whole experience was a farce and a scam by a franchise of Avis. It was disgraceful! The car was new - but had no number plates. When we questioned this they said it was ok to drive. We obviously got stopped by the police! I strongly advise that you reconsider using Avis, budget, Payless at Tivat apt. Please advise how I can claim the insurance costs back from yourselves. I am also contacting Avis directly about this horrendous experience! What an introduction to Montenegro! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by ANDREW - 07 July 2025
" Under resourced, unprofessional, un roadworthy car. Worst hire car experience of my life.. "
" With 2 people infront of me, it was over 1 hour to get to the kiosk desk for car paperwork at pick up. The day following the pick up the front tyre was flat as a result of a damaged tyre wall, which Avis should have spotted or been aware of before rental to me. At car drop off, they also charged us for a cross border charge, EUR 206.45 which we only enquired about and it was not made clear to us they had included this cost in the contract, and that it was payable regardless of whether we crossed a border or not (we did not cross any borders in the car) this is currently in dispute with their customer services as they were not t all clear about the nature of this charge, their attention was not focused on making sure we understood, only getting us out of the kiosk as quick as possible because of the building queue, they are completely under resourced and unprofessional compared to some of the other rental companies, I would not use them again ever, anywhere or recommend to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
PODGORICA, ME - Reviewed by ANDREW - 07 June 2025
" No issue at all "
" Staff were superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by GEORGE - 28 May 2025
" Ease "
" Waited one hour to be just served and on return charged £16.57 for location premium at airport! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HERCEG NOVI, ME - Reviewed by STEPHEN - 04 May 2025
" Simple and trouble free- just what you want when you are on holiday "
" Really friendly and helpful staff in Montenegro. Simple collection and drop off. Nicely prepared car which was easy to use. Only comment really is that it was a little difficult to get the car off the collection point due to parking in the area "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by MARTIN - 23 April 2025
" As above. i will be seeking redress. i could do not go ahead with the hire due to this experience. i will be making a formal complaint I have used Autoeourope for years and years. Whilst I have sympathy for Autoeurope I have none whatsoever with Avis. "
" I will be making a formal complaint and attempting to get my money back. This was nothing short of a scam by the local Avis agent. THey would not accept our own 3rd party insurance and wanted to charge 5 times the amount of the car hire for their own version. they were rude, aggressive and I am dioscusted with their representation of Avis. i have used AutoEuorpe hundreds of times. and some of those are with Avis. I will never use them again after this terrible experience, and make sure I advise friends and acquaintances to do the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PODGORICA, ME - Reviewed by PAVEL - 28 February 2025
" All good "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ROBERT - 24 October 2024
" Good as always "
" Not enough staff but otherwise very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by ROBERT - 25 September 2024
" I've used Auto Europe a number of times and quite happy thanks "
" The car was a bit battered. I was worried they would try and charge for existing damage when I took it back. They signed the return receipt 'no new damage' Thank goodness "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TIVAT, ME - Reviewed by JOANNE - 24 August 2024
" Staff were good. Confusing and misleading paperwork "
" I believed I had the right insurance in place but further in the information it says not so had to pay more insurance. It's confusing, not clear and feels like a scam "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by RHIANNON - 02 August 2024
" Always easy to use. "
" The car had a few bumps and scratches but I'm very happy with that for a beach holiday. Customer service was fantastic and very efficient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by MILOSLAVA - 27 July 2024
" Booking with Auto Europe was really easy, good price and communication "
" Collection of the vehicle was very slow. The desk staff didn't seem very efficient so in the end it took over an hour to be served. Despite the vehicle checks, there was no water in the window wiper fluid and there were notifications on the dashboard such as airbag error and oil 'service needed now'. As explained at return, these were actioned but the messages were not deleted. We could have been warned about this at the collection. Return was super easy, the guy was very efficient so it didn't take long at all. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by ROGER - 21 July 2024
" The booking process at Auto Europe's was easy to use. The price for Montenegro very competitive. "
" I was persuaded to return the car less than full. The man at the desk did not explain that you are buying a full tank of petrol, irrespective of how much is in the tank on return. This a bad deal. I was also charged a late opening fee, due to the Ryanair flight's late arrival, and despite being less than 10 minutes beyond the deadline. This is likely be a frequent occurrence. The office should make its closing time a little later. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by GRAHAM - 11 July 2024
" I would still use Auto Europe but I am in the process of trying to get my 303 euros back from the Avis office in Montenegro. What they did was unforgivable. "
" I do not believe that Avis are a dodgy company but the office in Montenegro are currently scamming people. I was told that unless I paid them 303 euros they would not let me have the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by GEOFFREY - 24 June 2024
" Podgorica airport is small and often quite busy so probably best to join the queue for car rental in a relaxed manner with no high expectations. There appear to be no outddor kiosks or parking bay signage for any rental company so listen to the given directions and keep an eye open for Avis staff shirt logos. "
" Car collection was ok with a queue of only one family in front of us. Car return was excellent. we were spotted by staff whilst driving into the car park and the handover was performed in a fast and friendly manner. The Avis staff (Milutin and Milun) at Podgorica airport were very friendly and helpful 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by JUSTIN - 29 May 2024
" As above "
" I have emailed you several times and I'm awaiting a reply , a phone call would be helpful! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by NICOLA - 27 May 2024
" Booking was easy and good price. Despite putting our arrival time on the booking and letting auto Europe know that we were going to be late due to fight delay we were charged on arrival €50 for arriving after the normal opening hours for green motion. Even if the flight hadn't been delayed we would still have arrived an hour after the closing time and rental agreement from auto Europe stated that out of hours extra charge at Podgorica was included in the amount paid "
" Fast and efficient, good English "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by JACOB - 25 May 2024
" Was complicate to find the return car place at Tivat Airport. "
" Friendly local staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by JAMES - 23 May 2024
" Very good service "
" Dry friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PODGORICA, ME - Reviewed by TRISTAN - 07 May 2024
" No possible refund for not even getting a service. "
" Car wasn't available since it was 2 hours after. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PODGORICA, ME - Reviewed by GEORGE - 28 February 2024
" Good value for money and speedy service at airport "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by ROMY - 23 September 2023
" If there are hidden costs from your providers it reflects poorly on your company so wouldn't use again. "
" It took around an hour to queue and pick up the vehicle even though we had already filled all our information in. We were charged a ridiculous amount for an excess (around €300!) even though we have printed certificate of proof that we had bought excess with a third party (reduce my excess). We then had to wait another 30 - 40 minutes for our car to arrive. As we were working in montengro this made us both extremely late, frustrated and unhappy very early into our trip. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PODGORICA, ME - Reviewed by IOANNIS - 06 July 2023
" I would rather had a small meeting car as requested since montenegro is difficult to drive especially in small roads and towns "
" Not the cheapest but better safe than sorry . You need to clarify to clients what is NOT covered in insurance with or without excess .airport staff trying to push into extras like insurance ( they were not clear ) etc. The head office in tivat was exceptionally helpful and prompt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by SAMANTHA - 19 April 2023
" Good, better prices than booking direct! Will definitely use again if prices are cheaper again than elsewhere. "
" They provided an invalid green card but they quickly resolved the issue and provided one via email. If this had been valid then I would have said they were really efficient but just rated lower due to having queries at border and time taken to ensure it wouldn't be an issued leaving. Can be hard to locate staff to take car and drop off in car parks. I have used them before and usually a good company to hire with and minimal issues, would use Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ROGER - 03 April 2023
" Whilst in no way the fault of Auto Europe you need to be aware of the above 2 scams being operated by SIXT airport staff at Podgorics airport and to take appropriate action as this currently reflects very poorly on your own customer reputation. "
" The SIXT staff at Podgorica airport are operating 2 separate scams with customers. 1. I had to fit the spare wheel due to a puncture which, on my return, SIXT have debited my credit card for @ €1200. 2. SIXT airport staff pressurise customers toreturn the car empty of fuel claiming they will refuel it cheaperthan if the customer returns the car with a full tank. However, hidden away inthe T&Cs is an additional €24 'handling charge'. Auto Europe need to be aware of these scma by the SIXT airport staff at Podgorica and take appropriate action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PODGORICA, ME - Reviewed by PHILIPPA - 15 November 2022
" easy to use "
" staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by JEAN - 17 October 2022
" I was worried as have been ripped off in spain hiring cars but Sixt were very good and returned my holding fee within days "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ANDREW - 08 October 2022
" . "
" Waited 30 minutes on pickup. No meet and greet. No communication. No-one there on drop off, had to phone them. They said leave the keys in the glovebox and car unlocked. Said they would email or text to say my credit card is unblocked, no communication. 900 Euro block still on card. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by DENYS - 30 June 2022
" Great service - was able to found a car with automatic transmission for the price of manual which is crucial for driving in Montenegro (90% of roads there are mountain roads with thousands of curvatures and up- and downhills). "
" The car had classic automatic transmission and it has some troubles switching to higher gear: it takes too long before doing that. I guess it is due to lots of wear because of mountain roads (constant switching gears up and down). It was a minor disturbance though - did not affect car efficiency or safety, only my driving experience ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by KATALIN - 17 May 2022
" I've used you guys for a long time, you are reliable. This car hire was not. "
" I'm still in dispute with them as they charged me over £100 for something that I was unaware of. Upon arrival I was informed that I have full protection with the voucher I bought from you and then they charged me £138 for something - even Avis HQ does not know for what. So not a good experience. As for the car ... it was my worst hire car. The car had more damages than not, we spent a good 20 minutes noting all its issues. And last but not least, it was a smoker car. It smelled like an ashtray. So not a happy experience. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TIVAT, ME - Reviewed by DAVID - 09 May 2022
" I have no problem with auto Europe but after this experience I won't be using them or an agent again. "
" The staff asked us if we had premium cover we said yes. He asked me for my credit card I assumed for a holding fee for damages later I discovered they had changed us again for premium cover that we didn't ask for and already had! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PODGORICA, ME - Reviewed by CHRISTOPHER - 09 November 2021
" Good service from pickup to drop off. Very pleased with price and service. "
" Good all round service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by DARKO - 21 July 2021
" 10 out of 10 "
" Guys at Avis Tivat Airport where amazing, very helpful and simple couldn't do enough for us. Well impressed with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERCEG NOVI, ME - Reviewed by RADOJE - 08 July 2021
" All professionally friendly! "
" All professionally friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by DARKO - 30 September 2020
" Avis as always delivered hassle free straight forward car hire experience so as booking on line was easy enough. Thanks "
" We always use Avis to hire car as they are the most reliable and friendly bunch and nothing is too much trouble. So 10+ for them alone "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by JOHN - 06 September 2020
" Easy from start to finish "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by SEAN - 10 March 2020
" Not great "
" Car was scruffy ,brakes squeal each time you braked "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PODGORICA, ME - Reviewed by NIGEL - 04 February 2020
" All ok "
" All ok "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PODGORICA, ME - Reviewed by MIODRAG - 29 November 2019
" Out of season, not busy and you might get upgrade "
" Positive, most of very happy with Negative, did not realise that office is not on airport itself but one of their employees will wait for you with board with your name on it! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by MARTIN - 31 October 2019
" I've always had good experience with Auto-Europe and cannot fault your service but you should really send my feedback and other feedback to Avis (check tripadvisor and your other clients who have used Avis Tivat), or remove them from your offering as it will continue to scam Auto-Europe customers My insurance is now looking for Avis's charging sheet to pay my claim but I do not have it and have absolutely zero confidence contacting Avis Tivat to ask for them to email it to me... Can you can help please? "
" I wish I had read the on line reviews first about Avis in Montenegro before I booked as it seems to be a frequent scam that AVIS Tivat airport are running on all holiday makers who take out their own excess insurance.. Check Tripadvisor reviews, lots of examples over the last year. My short break was ruined by my Avis experience at the airport. I am also disappointed as I have booked Avis cars, through you, in numerous countries over the years and never had a problem. I also wanted to book Avis, it being a reputable and worldwide brand... or so I thought ! On arrival and after waiting for over an hour to be served, they tried to do the hard sell on the excess insurance, but I didn't buy as I already have yearly cover. When collecting the car, they weren't bothered checking for scratches/marks and said I could take it right away. But I insisted that we jointly check the car, as the car wasn't washed and very dusty outside. I am glad I did as I noticed lots of small scrapes and marks that we noted down. After a lovely few days without incident, on returning the car they went over it with a microscope (a complete behavioural contrast to me collecting the car) and found two small marks that I probably missed or were new, and when I say small, they were max 1 to 2cms and would probably buff out or the like. Going back to the office, another customer was just having the experience I was about to !. We waiting about 40 mins and I was then presented with a €635.25 bill for the 2 tiny marks, I asked to see their charging sheet but was told they couldn't find it. As my flight was close to leaving (hence they took their time to process my paperwork to ensure it was) I did not have time to argue, I had to pay, so to try to reclaim later from my insurance. This sort of behaviour, should not be allowed to happen and is doing reputation damage to Avis, and also tarring Auto-Europe for recommending them. It's not just happening to the odd person but seems to be endemic from what I witnessed whilst waiting in the queue and reading subsequent "tripadvisor" reviews. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TIVAT, ME - Reviewed by DAVID - 26 October 2019
" The whole experience left me very upset. "
" Air is montenegro were terrible, rude to the point of being almost aggressive. The car Was filthy on arrival, consequently I missed a small scratch on the front bumper which I was charged £300 for, fortunately I took the extra insurnace so hopefully I will be refunded promptly. As a frequent traveller I have had hire cars all over the world and this was by far the worst expirience I have ever had. Please note my issue is with Avis. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PODGORICA, ME - Reviewed by SHARMISTHA - 21 October 2019
" This is the first time I have used the website to book the car. They show low prices at the outset and then increase the price once everything is chosen and just because the car is being returned at a different venue other than pick up. Again the price difference is enormous. "
" Avis is a total fraud. While giving the car - they did a 30 seconds check and got me to sign the paper. Not once, they said that I should check the car myself. While dropping off the car - they checked the car for 10 not only just looking but also feeling the bumpers to find some old scratches underneath the bumper which they also knew are old scars but found that as an excuse to charge money as I had a large amount of money as deposit. They knew that it would be possible to easily take whatever money they want and when I spoke to the manager, he said this is business and this is how they make money. I had such a bad experience with Avis and in the past - I have hired cars a million times in many different countries but have never had any issues. This is the first time I hired from Avis and it is a terrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TIVAT, ME - Reviewed by PETER - 17 October 2019
" As above. Felt as tho' I had been misled. "
" Had to queue for an hour to clear Avis desk. Staff unfriendly and almost aggressive. Although the staff member in the pick-up and drop-off location was very friendly and polite. Also, was not advised beforehand that additional insurance was required, which amounted to more than the cost of the car hire itself. I felt as though I had been misled. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by DAVID - 17 October 2019
" No problem with Auto Europe - recommended prices competitive "
" Staff was very aggressive it the Avis Tivat Airport in selling their excess Insurance even when I already had it and almost would not give you the vehicle if you didn't take it out... Long queue to get served as they were using this tactics on everyone and some give in to their demands! They must be on comission or something to be so aggressive using scare tactics to all customers! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by STEPHEN - 12 October 2019
" counter staff manager aggressive, intimidating, threatening, bullying you to take out excess insurance even though we had insurance with Auto Europe also telling us that Auto Europe's insurance was void in Montenegro. Avis wanted a minimum of 93 euros extra (which we never paid). Make sure you check every panel even underneath the car for damage, (they charged a friend 486 euro for a scratch he had not seen under his front panel. Be very aware before you hire a car with Avis at Tivat airport Montenegro. "
" counter staff manager aggressive, intimidating, threatening, bullying you to take out excess insurance even though we had insurance with Auto Europe also telling us that Auto Europe's insurance was void in Montenegro. Avis wanted a minimum of 93 euros extra (which we never paid). Make sure you check every panel even underneath the car for damage, (they charged a friend 486 euro for a scratch he had not seen under his front panel. Be very aware before you hire a car with Avis at Tivat airport Montenegro. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PODGORICA, ME - Reviewed by ARNULFO - 09 October 2019
" still waiting for my deposit of 500 euros , I think that is taken too long. basically not happy "
" still waiting for my deposit of 500 euros , I think that is taken too long. basically not happy "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PODGORICA, ME - Reviewed by JASMINA - 27 September 2019
" The experience overall has been excellent on both occasions I have hired cars however the only downfall is the conditions of the vehicles aren't always 100%. The vehicles are safe however they could be taken care of a bit more. Nonetheless I would highly recommend this company as it was very straight forward and lovely customer service. "
" I have booked through Green Motion twice now, one in Belgrade and once in Montenegro and both times have been excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by OLIVERA - 27 September 2019
" most likely same service will be used again "
" very helpful staff. fully functional vehicle all in all excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by KIM - 22 September 2019
" Excellent service "
" Surprice provided excellent customer service. Car was in perfect condition. Please be advised that the office is off site and means a bit of a walk. So send the driver and then collect the rest of your party from airport. Worth the savings in cost! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by RICHARD - 21 September 2019
" As above. Terrible. "
" I mentioned up front that I might want to go to Albania but wasn't sure. I was assured by staff at the desk that I didn't have to pay any fee if I didn't cross the border. In the end I didn't cross the border but when I returned to drop off the car, I was charged almost €50 for a border fee. I was very upset and expressed this to the staff at the desk, but they were aggressively adement that I had to pay the fee. One of the staff members also made a joke at my misfortune. Very unprofessional. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by JANUSZ - 19 September 2019
" Either your full insurance packages online do what we pay for and are accepted by hire companies, or we are being cheated by someone. Until this is corrected I will hire elsewhere. Perhaps this is only an Avis problem, or only in Montenegro. Please explain "
" I paid for your upgraded full insurance package online. on arrival at the Avis office Tivat, i was told this package was insufficient and meant I was liable for 1500euros xs(I heard all other customers given this exact same spiel) Thus I had no option but to pay extra 84euros in order to be sure of full cover- I think I was Scammed and made to pay twice for thevsame thing. Please investigate "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PODGORICA, ME - Reviewed by SUZI - 18 September 2019
" Used you previously and never had any issues. "
" No issues with the car and drop off couldn't have been easier. Collection however was a very different experience! Long queue and only one counter position but worse than that was the fact that even though our flight was one hour late coming in the car was not ready and we had to wait 30mins for it after all the paperwork had been completed! Not great when you're tired having got up at 3am to get the flight! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by ROGER - 14 September 2019
" If the pick up location is specified then there should be an office or someone should be there at the pick up time. Or contact the client before to arrange a time. "
" We chose this company because of the pick up location. They don't have an office at the marina and it took over an hour to sort a vehicle out as we had to phone them to arrange the pick up. The drop off was straight forward and they dropped us off at the bus station as agreed. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by JULIAN FLEETWOOD - 11 September 2019
" Very bad service. A huge disappointment. Loss of money and loss of car. "
" Our plane was diverted to another airport with no announcement from the airline. I was only able to send a very short email to this effect whilst on the runway.By the time we reached Tivat, your office was shut. You had my name, date of hire and airport collection. Even so you cancelled my booking, I lost £65 and when I phoned, a woman hung up on me. Disgraceful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by PAUL - 11 September 2019
" Read part 3!!! "
" I have already sent the following to AutoEurope & Surprice! Totally unacceptable!! Good afternoon. This afternoon I should be driving around the coastline of The Bay Of Kotor, but instead I have the disappointment of not having my hire car. I will explain. I contacted your company (AutoEurope) about my booking Sunday afternoon after discovering our flight had been delayed. I was then transferred to the contractor, Surprice in Tivat. From that contact I was asked to contact another number which would not connect. I rang the previous number but could not connect. I then went on the www & contacted Surprice directly (phone). Speaking to a representative I told them my flight was delayed & would not be able to collect the car that day. No problem. Or so it would seem. Monday morning I made my way to Tivat airport via taxi (cost me 18 Euros each way!) & went into the Surprice office & all seemed ok. That, until I was told that 'my' car had been given to someone else & I would have to pay an additional €6 per day for a larger car. I said I didn't want a larger car & that the fact that they didn't have my car should not have been my problem? This is where things take a turn for the worse. The person I was dealing with (seemed to be the person of main authority) suddenly became quite aggressive. He told me it was my problem because I arrived late to pick up the car? I again said I did not wish to pay the extra fees. He then told me he was cancelling the booking. They, not me. I began to panic a little & asked over how many days would I be charged the €6 for. His reply was that he was cancelling the booking giving no further room for discussion. He then produced a cancellation form & asked me to sign it. I began to write down my reason for the cancellation on the form at which point he alarmingly raised his voice at me & stated that I couldn't write anything on the form. I carried on writing despite his tone. At this point, & shockingly so, he slammed his hand down onto the form, scrunched it up into his fist & very angrily exclaimed I told you no writing! Feeling very intimidated with his aggressive manner & actually feeling very threatened (he was a large imposing man) I quickly left the office without adding anything more. A very frightening experience & one I have no wish to endure again. So, I have spent over £100 for a car I didn't receive. At no point did I feel I had done anything wrong. I had communicated everything about my flight delay to AutoEurope & Surprice & there seemed to be no issue. Never before when using AutoEurope have I experienced anything like this. In fact earlier this year, in Italy, I was offered a larger car at no additional cost to myself. The situation with Surprice had the element of a scam going on. This guy new that by him cancelling the car hire Surprice would still have my hard earned cash & also free up a car to give to another customer. Easy money? Absolutely disgusting the way this was handled let alone the tone & manner of the man in the office. I can only ask now whether or not I will receive a refund & an apology from Surprice but can I make it quite plain here that the association with Surprice & yourselves needs very close scrutiny? So, as its been a number of days since emailing AutoEurope about this I will be interested to see if I get any response at all??? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by QUENTIN - 09 September 2019
" Easy and straightforward "
" The vehicle was a newer vehicle but there were a couple of dents on it From previous use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by MALCOLM - 29 August 2019
" No problems with Auto Europe "
" Never had an issue with Avis before, but the collection counter at TIvat airport was nothing short of shameful. There were 10 people in the queue in front of me and it took over 3 hours to reach the front. That's longer than the flight took from Manchester. Every client was bogged down in argument with the counter staff who were trying to flog extras with dire warnings of consequences if they didn't accept them. There was no recognition over the time this was taking and the inconvenience to customers. On collection it was clear that the inspection staff were on commission to spot damage that wasn't registered at the time of pick up, however small. In my case the inspection took 20 minutes. Also there was no copy of paperwork offered for customer retention, meaning there is no protection to customers should the agency impose costs against blocked credit card deposits after customer departure. This is not a business, it is a racket. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by OWEN - 14 August 2019
" Counter staff were very slow and had limited customer service skills. I waited over 45 minsto collect the car "
" Why is it when you fully book and pay for a hire car, when you collect there are additional charges. This makes me angry "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by DAVID - 22 July 2019
" We had an issue with the fuel gauge - we filled up before returning the car but it only registered 2/3 full. Avis rep took the car to the petrol station and confirmed this. "
" Experience with Avis was all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by JANIS - 22 July 2019
" When we made a booking for the vehicle it was mentioned that we have already paid for the insurance and I even selected additional insurance in your website and paid extra, but before we got a keys at AVIS office, we had to pay additional 170 EUR for the insurance, which was absolutely unexpected and at the end car rent expenses was surprisingly high - 370 eur for 7 days. "
" With AVIS everything was ok, but unpleasant experience was that at the vehicle pick-up we had to pay extra for the insurance which were not previously mentioned. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by LESLIE - 21 July 2019
" Although we were given an upgrade the car could of been better it had no guts.... "
" Over long time at Tivat airport to collect our car (2 hours) should of had more people working to get through the queue we had all booked so they knew they had a lot of people to serve. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TIVAT, ME - Reviewed by TIMOTHY - 18 July 2019
" . "
" Still haven't released the deposit back to my account. Refused to take Amex without any warning at all. This was the card it was booked on. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PODGORICA, ME - Reviewed by CHRISTOPHER - 17 July 2019
" Not great "
" Vehicle was older than advertised, in poor cosmetic condition and had engine and other warning lights for duration of hire period. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
TIVAT, ME - Reviewed by ROBERT - 03 July 2019
" Auto Eurppe should make hire company T&Cs available at point of sale and to provide fair comparison highlight any specific variances like having to wash car before it is returned "
" When we picked car up Avis put big red stamp on papetwork advising car had to be washed or a charge of €36 would be charged. Never had this before with other providers. Car was sekected on basis of tank full to full policy but tank was only quarter full on pickup. Rear tyre had slow puncture which required reinflating every 3 days "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PODGORICA, ME - Reviewed by AGNES - 29 June 2019
" Extremely stressful, pad to pay extra what I had originally and no support offered what so ever. Never use this site again. "
" Although I had my booking confirmed. When I went to pick up the car I was told they don't have a car for me. Had to book a car with a different dealership on the day so it cost more than what I paid. I was also told that the money will not be taken from my account but of course it was a few days later... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by COLIN - 28 June 2019
" As detailed in my comments above this was not an acceptable process and would be reluctant to use Auto Europe again. When booking I assumed that we had taken up comprehensive insurance and we would not have experienced the level of highly pressurised and threatening selling. I would be grateful if you would feedback to me your comments as I would like this investigated and for me to be provided with an explanation. "
" This was the worst experience that I ever had with hiring a car in Europe. We had a 2 hour wait at the Avis reception desk. The whole process was so slow and we experienced the most highly pressurised selling of additional insurance ever. The man was rude, aggressive and indicated that we would not be able to have the car unless we took up the excess insurance. He also told us that if we didn't take up the additional insurance he would check the car rigorously for any minor scratch and it would cost us dearly. The wait was due to the reception desk putting every customer through the same experience as ourselves. The desk was in an area where there was no seating available and no air conditioning so the wait was intolerable. Also on returning the car we had a wait at the desk as there were no staff manning it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
TIVAT, ME - Reviewed by PAUL - 26 June 2019
" Not a pleasant experience. "
" Arrived and counter staff were initially fine until they tried to sell me excess insurance. When I told them I had my own they got quite angry insisting I wasn't insured unless I took out their excess insurance. Eventually after much arguing (not something you want at the start of a relaxing break) and with the help of another autoeurope customer who was being told the same thing we managed to convince the Avis employee that we had sorted the excess insurance ourselves. I thought the whole slightly aggressive and the seriously sulky behaviour of the employee was disgraceful. Also I have hired cars all over the world and never been asked to clean a car before returning it as I was in this instance. Surely the price of the weeks hire covers a clean. Very disappointed. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by R - 17 June 2019
" For previous car rentals, I had become a firm supporter of Auto Europe, but am now very wary of the car hire deals on offer. Avis themselves at Tivat Airport told customers not to use Auto Europe in future, but to book direct with Avis for the same or better price. I have since found out that Avis at Tivat are renowned for scams, and Auto Europe should have been aware of this and removed them from their list. "
" This was probably the WORST car hire experience I have ever had. Avis insisted that the Auto Europe voucher excluded any insurance which is mandatory for cars in Montenegro. I was forced to pay an additional 152.45 Euros for insurance. After returning home I see that the 152 Euros is shown as an OPTIONAL extra and included an item marked miscellaneous services for 24.55 euros, which was never explained or advised. Upon returning the car Avis tried to tell me that there were scratches which would be chargeable damage. These scratches were almost invisible minor surface scratches that would easily be polished out, and were almost certainly there when I hired the car. Luckily, I was early for my flight so able to spend time arguing, and eventually was not charged for 'damage'. I found the whole experience extremely upsetting which spoiled my whole vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TIVAT, ME - Reviewed by MARK - 10 June 2019
" The car hire booked through Auto Europe was extremely good value for money and was easy to book. The experience at Tivat airpot Avis counter however was not a pleasant experience. The staff were extremely aggressive and intimidating and if you refuse the extra insurance the more aggressive they become until you give in. Do not be intimidated by them and don't give in. They do not deserve the custom. "
" The attitude of the counter staff was disgusting. They were threatening and intimidating. They were forcing people to pay for extra insurance when they did not need it saying that the booking agents insurance was not valid. they were like it with every customer causing long delays. Avis need to seriously look at there customer service at Tivat airport. I had taken out my own excess insurance in the UK but they still wanted me to pay an extra 9 euros a day and when i refused the more aggressive they became. Not a pleasant experience at all. I would suggest that Avis send an undercover senior manager to go through the experience, it is frightening. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by GARY - 09 June 2019
" I would change my rating if Auto europe confirm they have stopped using Avid at Tivat airport and secure me a refund for the extra I was duped into paying for . "
" Avis Tivat Airport ripped me off. Despite buying excess insurance from auto-europe and showing this to the Avis staff they lied and lied telling me that I needed to take out their insurance. in addition I was charged for an upgrade I didn't book nor want and was not told about that either. Stop using Avis at Tivat airport. They are shisters. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
TIVAT, ME - Reviewed by DAMIEN - 09 June 2019
" Auto Europe were great. Customers services excellent. Explained everything and reassured on the insurance. "
" The staff try to hard sell insurance- there is on one person booking out the cars so collection took over 1 hr. drop off was even worse, this took 1.5hrs. Nearly missed the flight. Again 1 person checking you back in and they go through a laborious process to make sure the car is in the same condition. Very very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by THOMAS - 31 May 2019
" Apart from the collection everything else ok "
" Took a long time to complete paperwork when collecting car, and also selling additional insurance "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by PETER - 26 May 2019
" We have hired cars many times and have refused extra insurance, which was accepted quickly and we have driven away without a problem. In Tivat we spent over 30 minutes trying to hire the car without extra insurance but were unable - so we had to agree!! "
" We were very intimidated by the 2 male Avis staff in Tivat who almost insisted that we had to take out insurance with them!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by DIMITRI - 26 May 2019
" I do not like the pressure of being told in a huge queue that I dont have enough insurance to drive the car I've booked and paid for, considering that I have already paid for a package including insurance. And queuing twice was unnecessary and inconvenient. "
" When we arrived at Montenegro the 2 men at the counter told us that we didn't have enough insurance and that we needed to pay for extra insurance. I argued that I DID already have insurance but they insisted that I needed more and therefore really had no choice but to pay the extra. This was in a long queue that was taking ages and I felt pressured to buy it. The car was fine and the staff member that checked us out was fine. Returning the car was initially ok. But then we had to go and queue a SECOND TIME to close the account down. There was a huge queue to get into the airport so this took a long time. They should allow you to check out at the point you hand over the car as this is very annoying having to queue twice! The queues took a very long time to reduce as each customer seemed to take a very long time to be processed by the Avis staff. I was not very happy to be honest. Not at all. I will be making a complaint. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by GRAHAM - 15 May 2019
" Trouble free rental with free sat nav. Excellent . "
" Very good trouble free rental. Free upgrade much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by ANN - 15 May 2019
" Booking easy but not happy being told no insurance when picking up car "
" Pick up took a long time due to them trying to sell their insurance claiming no insurance cover by auto Europe. Car not clean on collection and had to point out error with petrol level. Avis also tried to charge 36 euros saying car was dirty inside with grass in foot wells on return causing stress. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by ELIZA - 12 May 2019
" Excellent seemless experience hiring vehicle through autoeurope as usual. Used them many times for worldwide car hire "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PODGORICA, ME - Reviewed by EMMA - 11 May 2019
" Would recommend great price. "
" Great overall although the staff weren't very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by LOUIS - 10 May 2019
" Great company and staff "
" Excellent service from staff and the vehicle was well presented and functioned well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by IAN - 13 April 2019
" Not the best Rental experience I have had. Made travel time unacceptable. "
" Waited for car for one hour forty minutes in airport nowhere to sit down,charged a further £76 on top of payment made to you. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by ANTHONY - 10 April 2019
" All ok in the end but very slow at the airport and pressure put on to buy extra insurance. "
" Very slow service on pick up and drop off. Border crossing fee £25 more than advertised. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ALBERTO - 09 April 2019
" Magnificent experience! "
" The service and professionalism of its agents is extraordinary! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by NIGEL - 04 February 2019
" I am about to make a claim for reimbursement of £162.69. Depending on the outcome will determine any future review response "
" They have awful customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PODGORICA, ME - Reviewed by RASHDAN - 24 January 2019
" the conditions are so hidden. I paid for the full coverage and yet at the Avis office, he asked me for a deposit of 1500€ , and said I don't have a full coverage. "
" the conditions are so hidden. I paid for the full coverage and yet at the Avis office, he asked me for a deposit of 1500€ , and said I don't have a full coverage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by MARIYA NENCHEVA - 14 November 2018
" Happy "
" Really helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by SIMON - 02 November 2018
" Boarder fees not visible when booking disappointed me. "
" The cross boarder fee was not known when we booked. The autoeurope email said it would be 75 euro but avis desk charged 96. Our car booking was for about 25 euro so this fee was substantial surprise. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by WOJCIECH - 24 October 2018
" Great service. Thanks "
" Professional services and help. Car was spotless. No problems with return, definitely recommend it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by GEORGINA - 21 October 2018
" Autoeurope excess is reasonable "
" So slow!!! Surely knowing there's a flight arriving they should have all the paperwork printed out already. Not acceptable to have to wait an hour! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PODGORICA, ME - Reviewed by JEFFREY - 17 October 2018
" The collection experience is off putting. Staff should not behave like that. "
" Rude and unhelpful staff at Avis desk. Aggressive selling of their extra insurance( which we had purchased separately elsewhere). Took about half an hour to do simple paperwork and then mis directed us to collect vehicle. I had concerns about what happens to my credit card data after car photocopied etc. Very negative experience. The car itself was good. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by DENNIS - 13 October 2018
" as above "
" It seems that customer service is a thing of the past, lights not working , not cleaned out very well and a very bald tyre need I say more "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PODGORICA, ME - Reviewed by ANDRZEJ - 29 September 2018
" I was find your website easy to use and I confident that the product I booked was perfect for my needs. However service at Avis in Montenegro was very disappointing and 'the third party' insurance was not what I wanted. Taking into account the service and a car I think the price was too high. "
" I was waiting to be served almost 2 hours. I booked Citroen C3 but I got Dacia, which I don't think is "similar". I cannot understand the reason why they offered me to rent GPS when the car itself has it. I think they simply want to rip clients off. Despite buying a full insurance cover on your website I had to give a deposit and I was told that in case of any accident I would have to pay for the damage myself and deal with the claim later on. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TIVAT, ME - Reviewed by PETER - 29 September 2018
" Nothing wrong with Auto Europe but won't choose Avis again. "
" There was a queue of roughly 8 customers at the Avis desk in Tivat Airport which didn't seem to bad, unfortunately it took nearly 3 hours for the staff to process those 8 customers. It took longer on arrival to collect the car than it did to fly from manchester to Tivat - unnacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ANNE - 29 September 2018
" Generally ok "
" Long queue at pick up but otherwise good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PODGORICA, ME - Reviewed by MICHAEL - 22 September 2018
" The selection and booking procedure was very clear and straightforward. The only thing that confused us was that we were expecting a meet and greet and as nobody was waiting for us on our arrival, we had to find the hire car desk which luckily was close by. Not a major issue but it would be helpful to have accurate pick up instructions. "
" I was very impressed with the vehicle and the efficiency and friendliness of the staff. The only thing I would suggest would be to warn people to have money at the ready to exit the airport car park. We were given the ticket but assumed it would be free for hire cars. Overall a very good hire experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by DAVID - 22 September 2018
" No problems and I will use this company when I next visit your beautiful country. "
" Friendly, reliable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by JONATHAN - 22 August 2018
" The wait was not in AutoEuropes control I'm sure but it did make the overall experience poor "
" We had to wait in a queue with no seats and very little space for 2.5 hours to get our hire car. We then went outside to collect it and there wasn't one there for over 20 more minutes. The staff were helpful in attitude but the waiting time was ridiculous especially after having travelled from 2am and having a 2 year old with us. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ALBERTO - 22 August 2018
" The experiencie was horrible. The guy who attend us try to cheat us because we are tourist trying to charge an abusive comission for driving out the country and drop off the vehicle in a diferent city when never before tell us about this condition and on the website never put anything about rates for this condition. His maners were so rude and he screamed all the time and said us that on the website the conditions was specified. That is completely false. I have been waiting until finalize my vacation to inform your company about that situation because it was completely unacceptable not only for the conditions futhermore the behaivour of the seller. I dont have a super emglish level and he tried to take adavantage of this situation. "
" The experiencie was horrible. The guy who attend us try to cheat us because we are tourist trying to charge an abusive comission for driving out the country and drop off the vehicle in a diferent city when never before tell us about this condition and on the website never put anything about rates for this condition. His maners were so rude and he screamed all the time and said us that on the website the conditions was specified. That is completely false. I have been waiting until finalize my vacation to inform your company about that situation because it was completely unacceptable not only for the conditions futhermore the behaivour of the seller. I dont have a super emglish level and he tried to tske advantage of that situatiom for cheating us. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KOTOR, ME - Reviewed by COLIN - 17 July 2018
" Godd apart from above "
" Man who delivered it did hard sell trying to frighten me into paying an extra 9 euros per day to protect against all damage despite me showing him auto-europe excess insurance. Not appreciated! He was also 20 minutes late for collection. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by PAUL - 28 June 2018
" Please see above reply to Q.3 "
" Although the queue for the AVIS desk was not too long we had to wait for a total of 3 hours before we took possession of our vehicle which was longer duration than our flight from Manchester! The counter staff were pleasant enough but did not seem concerned at the significant delay and inconvenience caused to us all and provided no explanation or apology or information and why it all took so long.There was also a significant delay upon returning the vehicle when once again we had to attend the AVIS desk in arrivals.A lot of discussion and delay appeared to be caused by confusion re the excess insurance which needed to be explained and this could have been avoided if the staff were better able to communicate.The wait was extremely wearing and frustrating. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by JOHN - 24 June 2018
" . "
" Staff very pleasant, helpful when collecting and returning car. As the office wasn't just by the terminal we were met by a member of staff who carried bags and took us to the office - much appreciated. On returning the car a member of staff drove us (in the same car) from the office to the arrivals door of the airport. Ver happy all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by PETER - 15 May 2018
" Auto Europe only agent so no complaints but maybe Sixt not best company to be agent for. "
" Waited for over 90 minutes to get served and pick car up. On day 3 car had flat battery and wasted 3 hours to get resolved, returned 6 days ago still waiting for credit card to be credited with deposit money. Basically crap, but sure my comments will make little difference. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by MICHAEL WILLIAM - 12 May 2018
" Easy to book car and a resonable selection of models. "
" Good value re the size of car and rental charge made. The car was only a year or so old, but with 23K kilos on the clock, had picked up quite some minor external trim damage and paint scratches, obviously unrepaired from previous year. However it ran OK and the the rental staff were friendly enough. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by KARINE - 02 June 2015
" First time I have experienced a car rental company trying to charge you the parking when coming out of the car park after picking the car up!! I finally made them pay but you should not have to go through this hassle. Also, when giving me back the deposit on my credit card, they had to charge me £0.01....They could not do otherwise apparently!!! First time, it also happened to me. It is not the amount which bothers me, it is the principle! These 2 experiences left me with a bad impression. I have rented many cars over the last 20 years and it is the 1st time this happened to me. "
PODGORICA, ME - Reviewed by TIMOTHY - 23 May 2015
" Why, oh why, are all car rental company reps so amazingly miserable when you turn up at the counter? All companies are bad and Hertz was no better or worse than most. So sad! I'd like to think that visitors to the UK get a nicer welcome than we do, wherever in Europe we collect a car. For heaven's sake, thell the buggers to be more cheerful! "
" See above. a bit of a smile and a welcoming "How was your flight?" would help no end and wouldn't cost anything. Or would it? "
PODGORICA, ME - Reviewed by JELENA - 18 May 2015
" should have told me my credit card would be block with 600 euro even though I payed for Fully comprehensive insurance. "
" very helpful, informative and friendly; They were excellent; car was... ok (ish) . Remote locking did not work which was difficult when using non-driver side. I had to unlock driver side and run around to open the other door and run around to lock (as non driver door had not got lock); "
PODGORICA, ME - Reviewed by MICHAEL - 12 May 2015
PODGORICA, ME - Reviewed by MICHAEL - 05 May 2015
" Not a Yaris. Well used car, unexpected for a Hertz brand vehicle. Nearly 80,000 kilos on clock. Lots of unrepaired scrapes and minor damage all around the lower edges and bumpers of the car both at the front and rear. Less so or the doors, just a few minor dents and the odd scrape. Cigarette burn on passenger seat. Car ran reliably enough though. Not supplied full of fuel. The usual Podgorica Airport seven eights full. Had to complain before local agent accompanied me to local petrol station to fill up the car ( at Hertz's agent expense ). Quick pick up and drop off, but recording the amount of previous damage slowed the process slightly. Otherwise OK "
PODGORICA, ME - Reviewed by HOWARD - 26 June 2014
" Fine. Changed car rental period when our train journey was cancelled to to Serbian flood with no bother "
" Fine. Pleasant people on desk "
TIVAT, ME - Reviewed by STEVEN - 09 July 2013
" Make it clearer that you may need to look for the Hertz rep as they are affiliated. "
" Due to a very long flight delay and arriving at a different airport, we were transported to Tivat by coach arriving at midnight. The very charming and helpful rep brought the car to us himself regardless of the late hour. He was extremely polite and helpful which was much appreciated as we were very tired. "
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