AUTO EUROPE MOROCCO Car Rental Reviews

AGADIR, MA - Reviewed by DARREN - 21 September 2025

" I believed that I was dealing with an 'at airport' booking. In reality we got picked up and taken to an 'off airport' office a few miles drive away. Also the deposit wasn't a 'pre authorisation' as normal. They actually took £1,550 from my card, which then affects the credit card spending limit whilst on holiday. "

" I believed that I was dealing with an 'at airport' booking. In reality we got picked up and taken to an 'off airport' office a few miles drive away. Also the deposit wasn't a 'pre authorisation' as normal. They actually took £1,550 from my card, which then affects the credit card spending limit whilst on holiday. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by YASIR - 20 June 2025

" Not a great one with Dollar agent unfortunately. "

" Very slow and bureaucratic check in experience. Not a well lit area so was unable to see the existing damages in the vehicle. When I returned the vehicle the customer service personnel insisted of a scratch in the car that was not in the vehicle back bumper at check-in. I'm 100% sure the scratch was in the vehicle from the time of check-in. Upon my arrival back to UK I received notification that the deposit on my credit card will be held until they determine the repair cost. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

RABAT, MA - Reviewed by ABDELKRIM - 20 May 2025

" From the first call l have made costing me a lot the lady on the phone that work for autoeuroe was disgusting unprofessional and rude , she never try help me one of the worst experience I'm going to camplaint about her awful behaviour on phone with me she is just disgusting and ignorant "

" The worst Campany ever trying to give me old van l have the picture to prov it l have had time to complaints about it "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by MARIA - 14 May 2025

" please update collection info to facilitate finding the right place. At first instance is stressful. Also, when we left the parking, we were asked to pay for the parking 6dhs that is inusual (also, we end up paying 10Dhs as on the gate could not bother to return the 4dhrs change). the amount is not very importan but the percentage of is 66.6% "

" When we went to collect the car it was difficult to identify where to go as it was not a cabin but a van and with a different name displayed (united rent instead of auto europe). The process will improve if this info is shared in the voucher so it is easier to identified. The rest is great "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by STEPHEN - 21 March 2025

" Easy booking "

" Easy pick up and drop off at Marrakech airport as we know where to go. Main issue was with the vehicle provided - although in adequate condition and correct vehicle type (small van with windows, eg Renault Kango), our vehicle rear seats did not tumble completely forward as the rear base was fixed and the rear seat not split. This caused difficulty loading our bikes, the 4 previous vans of different types (including another Express) have allowed a split rear and completely flat floor. This was clearly a more basic spec and much less flexible for luggage and passengers. Hertz should review their fleet as if we'd had another passenger this vehicle would not have been accepted. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by FRANCIS - 19 March 2025

" Yes good as usual "

" This rental company is NOT at the airport as stated. There is a meet and greet. The rental is actually 5 munutes away. Not a great hassle but "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by MARK - 18 March 2025

" I will continue to book with AutoEurope, as the experience with Locationauto was the exception to the norm. "

" Car was damaged and dirty. No alternative was offered when I pointed out the condition and asked for a properly prepared car. They claimed non was available and said I could cancel if I didn't take the car. The check out was disorganized and very time consuming. Worst car hire experience ever and firet time I've been disappointed with the service and vehicle provided when booking with AutoEurope. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

AGADIR, MA - Reviewed by PETER - 28 February 2025

" A good car hire experience "

" Fast and friendly. The car had quite a few bumps on it but was fine. We were a little nervous at first as their office is away from the main airport where you collect the car from but it was fine in the end "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

AGADIR, MA - Reviewed by KEVIN MICHAEL - 22 February 2025

" Perfect hire experience with no problems "

" Perfect hire experience with no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by FREDERICK - 16 February 2025

" Had to go find them in the corner of a far away car park, a little red flag on top of the car, directed by other car hire companies "

" Unprofessional "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 3

TANGIER, MA - Reviewed by EIHAB ABDEL KAREM - 10 February 2025

" Bad customer service "

" I did not rent they did not accepted me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by ANTHONY - 27 January 2025

" The company seems ok but again on drop off we needed to ring the company to collect the car and we did not see the small print in the rental agreement (in French) that the car had to be washed before return. "

" Not met by representative at the arrival hall as stated I had to find someone who knew their number to phone for us then he wanted paying. Three men turned up two with shirts with logos one without one of the company men took our hold luggage and the guy with no logo took my hand luggage on arrival at the hire car the man with no logo shirt demanded money a scam to watch out for. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RABAT, MA - Reviewed by MICHAEL - 14 January 2025

" If a car is advertised as 5-door it must have a hatchback. It is not a 5 door car just because it has a boot!! Please make sure this is changed on your website. "

" Full to full in the deal meant full tank but there was only 5 bars out of 8. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MARRAKECH, MA - Reviewed by ZAID - 13 January 2025

" Always use locationauto and very pleased with them. "

" Very satisfied, good team, fast service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by STUART - 08 January 2025

" Use a VPN when searching and booking to avoid price hikes "

" Not your standard car hire, car has not been fully cleaned and was an older model, but they are less likely to be worried about minor scratches than the big companies. Staff are helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AGADIR, MA - Reviewed by ROBERT - 19 December 2024

" Reliable "

" Everything good - except front tyres very worn "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARRAKECH, MA - Reviewed by ANOOJ - 14 December 2024

" - "

" Very hard to find, they just have staff in red vests hanging around in the car park - no physical building. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MARRAKECH, MA - Reviewed by IAN - 22 November 2024

" Apart from the pick up everything was fine. I would have expected them to have the car ready at the specified time. I had an hours wait in the at night after the paperwork was done. "

" I had a long wait for pick up as the car wasn't ready "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by PAUL - 21 November 2024

" Car was in an awful state. Inside and out. After 37km it overheated. Garage had to put 3l of coolant in. 45 dihrams. Which because no one was at drop off at 08:00 I couldn't get a refund "

" Car was in an awful state. Inside and out. After 37km it overheated. Garage had to put 3l of coolant in. 45 dihrams. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 2

MARRAKECH, MA - Reviewed by KEVIN - 19 November 2024

" As above "

" Very friendly polite team, proactive, on the ball, on the case and a pleasure to do business with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

AGADIR, MA - Reviewed by JEREMY - 11 November 2024

" Good "

" Good., problem free rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by JOHN - 10 November 2024

" Great experience "

" Good value and well organsied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by MOHAMED - 27 October 2024

" In general when I search in autoeurope the choice has reduced considerably compared to previous years, and it seems that the zero-excess option is no longer offered. The one-thing that distinguished autoeurope in the past compared to the competition was the zero-excess offer. This is what brings me to autoeurope, I pay one amount with one-place and I know I am fully-insured and I do not have to quibble at check-in desk any longer. Now that this offer no longer is there, autoeurope has become like any other website, and often times I find cheaper prices elsewhere (either with the airline I got the tickets with). Please review your Value Proposition as I feel you will only be losing your market share rapidly if this does not change. "

" I paid considerably more for a Citroen C4X car because the roads in Morocco require a high car. When I arrived, I was allocated a normal low sedan (Skoda octavia). I showed the type of car reserved, but they were unable to help me and the reason given was that the remaining car fleet was limited to reservations only. I was offered a lower type of car without any adjustment in reservation or cost, which I had to accept since I could only drive a high car. Also, to add to my disappointment, the cost of insurance to have zero excess was applied to the reservation with a higher type of car than the one I was going to have to insure. and when I ask the answer is not persuasive, it is just "this is what the system allows me to do, I am only an employee here and I cannot speak to anyone at this time". In terms of cost, I ended up paying double to rent a lower type of vehicle (Kia Stelios). The car given to me is no longer in rental condition, with almost 100,000 kms on the odometer, it must be removed from the fleet. The engine was worn, the interior dirty, lots of salt/beach stains all over the cushions, the smell of cigarettes. I was disappointed, while clearly I could see 2 KIA Sportage parked and newer, but they only gave me this KIA Stelios choice. Even if people are nice and pretend to try and help, the service in itself is mediocre. you can see that from the moment the customer is not satisfied, they don't really know how to deal with the problem and certainly no willingness to solve it. The service is mediocre, the car worn, dirty with cushions moved after such usage, and the price was very high. The return of the car, I would have liked to be present until the end of the procedure and the closing of the contract with a clear and explicit receipt. Instead, they received the key and asked me to leave and that the rest will follow by email, so I had no control over this procedure, which does not seem fair to the customer. Given this experience, I will not be looking to make a reservation in the Hertz franchise in Morocco, unless I am shown that the repair of this incident is important for Hertz Morocco and that I am shown the intention to repair it with a discount on the additional cost that I suffered in this rental to return to a state of balance with the customer. As it stands today, I feel wronged: I paid for a type of car that was not available, and I received a car of an inferior type, and I paid the zero excess insurance on the value of the car of the superior type that I did not have. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by RALUCA - 22 October 2024

" - "

" • practical and efficient • quality • willing and helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by GRAEME - 22 October 2024

" As above. "

" Generally good and much better than I was expecting having read some reviews after making the booking. Car was decent and pick up and collection easy. First time I've had to have a rental car cleaned before retuning it but that was easily done. My only gripe is that I had pre-paid my rental through AutoEurope and there should have been nothing further to pay, however, a charge of 55 Moroccan Dirhams was subsequently taken from my credit card for no valid reason. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by ANDREW - 02 October 2024

" Nothing went wrong, no extra charges, which is positive for a rental. "

" Reasonable price, effecient staff at location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by AISSAM - 19 August 2024

" I am deeply dissatisfied with the service I received from Auto Europe, particularly regarding their handling of a crucial issue I encountered with my booking. Despite my clear and reasonable request to correct the voucher to reflect the vehicle's actual specifications--specifically, the number of seats and doors--the company refused to make the necessary changes. I originally booked a 5-seater, 5-door car, which was essential as we were traveling with five people. However, the voucher provided did not mention the number of seats, leading to potential issues when picking up the vehicle. When I asked for this to be rectified, the company insisted that the vehicle booked was an "Economy 4-door Car Manual" and claimed the voucher already specified the number of passengers. This was misleading and did not address my concern. Even after I pointed out the inconsistency, providing clear evidence from their own confirmation email that I had booked a 5-seater, they responded with, "Our confirmations department has reviewed your case and told us the following: Correct information is on voucher 4 doors + 4 passengers. We will update information in our website. However, the car is still the same Kia Picanto or similar, which is an economy class vehicle. It is up to you to assess if it will be suitable for your travel, or change it for a bigger car." This response not only shifted the blame onto me but also failed to acknowledge their own mistake. As a result, I was left to manage the issue on my own, which was both frustrating and unprofessional. Despite this negative experience, I was satisfied with the LocationAuto service I received at the Marrakech airport. The local provider was professional and accommodating. However, I will never use LocationAuto for booking again. I will continue renting from the same local provider but through a different and more reliable website. I strongly advise potential customers to be cautious and double-check all details, as this company does not take responsibility for its errors. "

" I am deeply dissatisfied with the service I received from Auto Europe, particularly regarding their handling of a crucial issue I encountered with my booking. Despite my clear and reasonable request to correct the voucher to reflect the vehicle's actual specifications--specifically, the number of seats and doors--the company refused to make the necessary changes. I originally booked a 5-seater, 5-door car, which was essential as we were traveling with five people. However, the voucher provided did not mention the number of seats, leading to potential issues when picking up the vehicle. When I asked for this to be rectified, the company insisted that the vehicle booked was an "Economy 4-door Car Manual" and claimed the voucher already specified the number of passengers. This was misleading and did not address my concern. Even after I pointed out the inconsistency, providing clear evidence from their own confirmation email that I had booked a 5-seater, they responded with, "Our confirmations department has reviewed your case and told us the following: Correct information is on voucher 4 doors + 4 passengers. We will update information in our website. However, the car is still the same Kia Picanto or similar, which is an economy class vehicle. It is up to you to assess if it will be suitable for your travel, or change it for a bigger car." This response not only shifted the blame onto me but also failed to acknowledge their own mistake. As a result, I was left to manage the issue on my own, which was both frustrating and unprofessional. Despite this negative experience, I was satisfied with the LocationAuto service I received at the Marrakech airport. The local provider was professional and accommodating. However, I will never use LocationAuto for booking again. I will continue renting from the same local provider but through a different and more reliable website. I strongly advise potential customers to be cautious and double-check all details, as this company does not take responsibility for its errors. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by NIKLAS LINDE - 01 August 2024

" The website was good. I don't doubt your website or support. "

" The car we got didn't have a working AC and they told us they couldn't get us a working car. When it's 43 degrees celsius you need a working AC. After waiting for more than an hour and being very persistent we got an old Dacia from 2005 instead. Very run down, but at least the AC worked. They fumbled with the contract and was just really bad at fixing theit own problems. We had to be very persistent. Very unprofessional. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by CHRISTIAN - 20 July 2024

" Sorry but it was just a horrible experience. The car was in a terrible and super dirty state. The battery was broken and so we had to find help or pay for help everytime we wanted to start the car. Then we were told to change the car in Agadir, which was not nice either. Had to beg for a better car so I can catch the plane on the next day. Then same type of car, a bit better at least. Took us hours and we had stress in our holiday. I want to get a full refund! The rental company locationauto said that I get a refund. No money yet arrived... Please help soon! Thanks, Chris "

" Sorry but it was just a horrible experience. The car was in a terrible and super dirty state. The battery was broken and so we had to find help or pay for help everytime we wanted to start the car. Then we were told to change the car in Agadir, which was not nice either. Had to beg for a better car so I can catch the plane on the next day. Then same type of car, a bit better at least. Took us hours and we had stress in our holiday. I want to get a full refund! The rental company locationauto said that I get a refund. No money yet arrived... Please help soon! Thanks, Chris "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by BAKTHYAR - 24 June 2024

" As explained in my last comment you can't charge for dust on a driver side mat when you are in a hot country with dust it's not right "

" Morrocco is a dusty country when you get charged 100 dirhams for dust inside the car it is beyond belief. I have rented cars all over the world and I have never been told that I will be charged for vacuuming the driverside mat which has dust on it. I was late so I did not have the time to argue with the chap who demanded it in cash and provided no receipt of payment "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MARRAKECH, MA - Reviewed by KHALID - 08 June 2024

" Never again "

" Bad experience "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by CALUM - 02 June 2024

" No complaints other than the AC issue "

" Thought the cars AC was faulty not being able to bring the temperature blow 26c which made for uncomfortable driving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by ROBERT - 27 May 2024

" Nothing to add "

" Very friendly and personal service at pick-up and drop-off with no delays. Good quality car and no problems during the hire period "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by KENNETH - 28 April 2024

" Driving out of the town quarzazate, to head back to the Marrakesh airport we were stopped by the road side police checkpoint. The car hire paper he said to be not in order and the car was being impounded. As we scrambled for answers we called the helpline number. The police officer took the phone and spoke with the helpline assistant, before handing the phone back to me. The helpline assistant said he was going to forward the required papers over 'Whatsapp' . The paper never arrived to my phone and as we called the helpline back the calls were not answered. The police officer got more irritated and time passes. It was only when the British helpline staff answered my call (on loud speaker) did the police change give way and demanded 200 MAD to let us go on our way. I think a note should be added to the 'helpline pack' explaining what to do if it happens again or a note added to the local website explaining what to do if this happens again. Sincerely yours, Kenneth "

" The car pick-up and drop off was both smooth and efficient. Our car was clean and well maintained giving us confidence of a trouble free hire. We did have one cause to call the helpline and our problem was quickly to resolved and we were back on our journey. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by FRANK - 25 April 2024

" Cheap car hire. "

" Car was suitable for our needs "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MARRAKECH, MA - Reviewed by GUIDO - 22 April 2024

" After confirming that the car had more gas than it was supposed and presenting a video that I took on the check in they spoke very rudely to me and insulted me and my family and did not even issued a proper receipt of this additonal fee. would recommend not partnering with this company. It was the worst service I ever experienced and it was a very stressful event. "

" I would like to file a serious complain. Today when doing the check out of the car at Marrakesh international airport, the United Rent company ask me for 230 Dhirams stating the car was not clean. During the check in I've mentioned that never during my experience with renting cars worldwide a car was in such a poor condition. The staff member mentioned that if I returned the car in the same condition this would not be a problem but it was. The car was returned in the same condition and with more fuel. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by NEIL - 18 April 2024

" Xxxxx "

" Xxxxxxxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RABAT, MA - Reviewed by MATTHEW - 09 April 2024

" Thanks "

" Smooth and easy, by far best experience compared to other providers "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AGADIR, MA - Reviewed by ROBERT - 25 March 2024

" Great deal and all very efficient "

" Quick and efficient service. Hybrid car that was extremely fuel efficient. Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by STEPHEN - 22 March 2024

" Seemless as always, helped us find the best deal on a slightly unusual vehicle type that we needed (van based car) "

" No problems at Marakech Airport either at pick up or drop off. Returns not clearly signposted but that's an Airport problem, not just Europcar. VW Caddy recieved was quite battered and dirty, but drove perfectly, had good quality tyres, was completely reliable and very economical....and took 2 bikes and all our luggage easily. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by LOUIS - 08 March 2024

" autoeurope have always served me well for car hire. "

" The experience was a little strange, the click and collect was literally a man with a piece of paper, we were then taken to the far corner of the airport to another man stood leaning on a car. No booth, no signage, just a man with a credit card machine. It all felt really dodgy. However, we did take the car, it was in pretty good working order (all be it a bit scratched) and we returned it with no issue. Mixed feelings as i was not expecting luxury (its north africa) but it was intimidating handing over a credit card in a car park "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TANGIER, MA - Reviewed by KAROLINA - 19 February 2024

" very good "

" good "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by OMER - 03 February 2024

" Good service and staff. "

" Good service and staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by PETER - 12 December 2023

" good "

" free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TANGIER, MA - Reviewed by SLAVEN - 31 October 2023

" Great service at the desk. The car was a bit outdated "

" Great service at the desk. The car was a bit outdated. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OUARZAZATE, MA - Reviewed by RUDI - 27 October 2023

" Fine car, (very) slow pick-up, easy return. "

" Thrifty Ouarzazate is not at the airport as stated on the website. Person for meet & greet was late and kept 4 customers (cars) waiting. Tank full to 7/8. Nobody returns a car with 7/8 of a tank! I rent about 10 cars per year and see it ever more often. 1/8 of a tank syphoned times eight cars makes a full tank of fuel @ well over £50,-. That is easy money for these companies. Feel free as an intermediate to kill this practice. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by JESSICA - 23 August 2023

" Stress free, smooth. Only issue is the company on the booking was Thrifty but we picked up our car from Hertz so it was very confusing and caused us to waste time walking around. As an improvement, make it clear who we are picking up the car/keys from "

" Stress free, smooth. Only issue is the company on the booking was Thrifty but we picked up our car from Hertz so it was very confusing and caused us to waste time walking around. As an improvement, make it clear who we are picking up the car/keys from. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by NUNO MIGUEL CORREIA - 10 August 2023

" It was a very nice experience renting with Hert...as expected "

" The employee at the branch was very friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RABAT, MA - Reviewed by YOUSSEF - 06 June 2023

" I have been given a diferent car and paid extra to have a better one. I have completed a claim via your portal for refund and compensation "

" I have filled a claim after a bad experience "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by STEPHEN - 03 April 2023

" Booking easy and good value "

" Booked Dacia Dokker or similar with Europcar, collected at airport with voucher no problem. Heart sank when taken to vehicle as it was very battle scarred and high mileage..lots of scratches, dents, 2 whel trims missing and interior worn. However 'Desmond' Dokker served us faultlessly and economically for 2 weeks and hundreds of mile over all types of road carrying 2 adult road bikes which didn't need to be dismantled to fit upright in the cavernous luggage area. Perfect vehicle for our trip. Had to pay 50Dh (£4) on return for cleaning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by JON - 02 April 2023

" No problems "

" The car was rather battered and scraped when I collected it, but all this was recorded by the staff and there was no hassle on returning it. The car drove well without any mechanical issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AGADIR, MA - Reviewed by HELEN - 18 March 2023

" Had to return it washed snd valeted which we were not expecting. "

" Ended up with nice Hertz car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by NICHOLAS - 01 March 2023

" We had been wary of what our experience of hiring a car from Marrakech airport might be like, and had heard stores about long waits and excess charging. However, everything went smoothly with our hire with Hertz. "

" Although we had to wait for a few minutes while the counter staff dealt with a difficult customer, they were friendly and professional and got us sorted out quickly. Returning the car was unproblematic. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by SHAHEEN - 28 February 2023

" top class service. highly recommended ! "

" top class service. highly recommended ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by SALMAN - 12 February 2023

" Auto Europe works with dodgy rental companies. The ratings are misleading "

" Been 2 weeks and my deposit still hasn't been returned! Car wasn't too old but in a very bad condition. Lots of dents and scrapes. The wipers didn't work. It made a worrying noise at higher speeds (possible wheel bearing issue). Looks like it was an insurance write off car that had been acquired by the rental company to keep their costs down "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by SIMON - 30 January 2023

" Atrocious service. Nobody met us at the airport. We had no mobile phone coverage, so had no choice but to hire from an alternative company at the airport. Worst service I've experienced. Had I been a female travelling alone, the risk at that time of night is obvious. "

" There was nobody to meet and greet at Arrivals Hall A at Marrakech airport at 20.30 as supposedly arranged. Consequently, we had to hire from an alternative supplier with an office at the airport. I would like a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by TAYYUB - 16 January 2023

" Efficient and very good service. "

" Was unable to find them as there is no sign. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by CRAIG - 03 January 2023

" We didn't have any problems everything went smoothly. "

" Good experience overall. We couldn't find anyone from the company waiting for us at the airport, they appeared only after good 20min. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TANGIER, MA - Reviewed by EL AMIN - 22 December 2022

" Overall satisfaction.. "

" Staff were polite, helpful and professional. Car clean and in a fairly good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by PETE - 12 December 2022

" Good "

" Very helpful and friendly staff at the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by TWANA - 22 November 2022

" I am not really happy with the car and was one staff. He is very rude stuff when I call him to come help. People from airport is good service "

" Very bad customer service was car condition. I have problem with the car. They very rude with me. They close the phone five time and they blocked my number when I guy I try call the guy was for different mobile phone numbers they block all of them done after female phone me back she was good which is I meet her in airport when I drop off the car Stuff in airport pick up and drop off good service "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by TINA - 13 November 2022

" Easy and efficient booking system. "

" The only thing I was not happy with was the con they have going on with the fuel - I picked up the car and the tank was on empty, so the first thing I then had to do was reorganise my route to find a petrol station. On returning it the car company benefitted from 1/4 tank of petrol paid for by ,me! This is why I marked the condition of the vehicle down. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TANGIER, MA - Reviewed by IAN - 03 October 2022

" I am a regular Europcar customer, I have privilige VIP level, this was definitely my worst experience with the company. On arrival at my pick up time the office was not staffed, only some building contractors present. I waited 30 minutes until a member of staff turned up, they did not apologise for being late. They did not have any cars there at the site and they had to send the car from the airport office. I waiting until 12.30 when the car was delivered. The car I was given was the worst car I have ever had from any car rental company, a Fiat Tipo with 77000 km on the clock, with a faulty door. car was 80% full with fuel so hard to return at teh same leve without filling up the tank completely, which obvioulsy cost me more money. Again no apologies for the late delivery of the car. Same issue returning the car as I was not sure that the office would be open as they did not answer the phone. I complained again abiut the service and the car I recieved and the operator said 'it is not my fault' "

" I am a regular Europcar customer, I have privilige VIP level, this was definitely my worst experience with the company. On arrival at my pick up time the office was not staffed, only some building contractors present. I waited 30 minutes until a member of staff turned up, they did not apologise for being late. They did not have any cars there at the site and they had to send the car from the airport office. I waiting until 12.30 when the car was delivered. The car I was given was the worst car I have ever had from any car rental company, a Fiat Tipo with 77000 km on the clock, with a faulty door. car was 80% full with fuel so hard to return at teh same leve without filling up the tank completely, which obvioulsy cost me more money. Again no apologies for the late delivery of the car. Same issue returning the car as I was not sure that the office would be open as they did not answer the phone. I complained again abiut the service and the car I recieved and the operator said 'it is not my fault' "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by AMINA - 18 August 2022

" Not good experience "

" U gave me a car that is not in good condition , not nice and unfair "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by KEITH - 15 August 2022

" Wasn't a good experience "

" Would never use again only had one car when we got there had put air in the tyre every day light was out got stopped by the police and fined for the light had to pay for the light to be fixed not happy at all "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by ALEX - 09 August 2022

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by MIKE - 01 August 2022

" Thrifty Morocco has attempted to share me for scotches on car when they were marks caused by rubbing against a hedge taht could be wild off with cloth and with a. wax could be made as good as new!! Appalling service and I felt I was being scammed!!! "

" Thrifty Morocco has attempted to share me for scotches on car when they were marks caused by rubbing against a hedge taht could be wild off with cloth and with a. wax could be made as good as new!! Appalling service and I felt I was being scammed!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by IAN - 05 July 2022

" Booking through AutoEurope is easy to do. I will not be using dollar again and I hope I manage to get my £1813.54 excess returned. "

" Whilst picking up the vehicle I was asked to was the car when I return it. I have had many hire cars in many different locations and have never had to clean the vehicle? So I had to pay for someone to clean the car! Also had a chipped windscreen (not my fault) and they've taken £1813.54 for a new windscreen!! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by TIM - 16 June 2022

" See previous comments "

" Pick up is conveniently located in the car park at Marrakech airport. The counter staff were friendly and helpful both on pick up and drop off. There was no hassle with administration of the hire. The car, a Renault Clio, ran faultlessly throughout our three week hire period. Could have done with a little more fuel in the tank at pick up and the tyre pressures checked before the hire but these are minor quibbles. I'd use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by DAVID - 07 June 2022

" See above "

" Car was covered in big scratches Couldn't find where to pick up the car, luckily spoke to someone from a hotel who called a number. Met a man in the middle of a car park, no office or anything. No instructions on how to return the car. When left the car park, parking attendant tried to charge us for the stay, assume the ticket was just left from previous user. Petrol near the red on pickup, hard then to refill to same level "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by SHABIR - 26 May 2022

" I highly recommend "

" I have nothing to compain.car. staff service every thing satisfactory. i will definitly use your services again. thank you for excellent service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by BILAL - 16 May 2022

" Got there and was told that I had to pay a huge deposit blocking my credit card, this was not made clear before arriving in Morocco. I then had to pay £150 to half the deposit. "

" Everything was okay. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by SARAH - 11 May 2022

" Very pleased with overal experience, cheap, great quality car and friendly staff - no complaints here! "

" Lovely friendly staff who couldn't do enough for me and my friends. Will definitely use again when in Morocco next. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by IAN - 05 April 2022

" I don't know how much influence auto europe has with the hire companies, as to the quality of the cars they produce to hire. Do they save the old and marginal vehicles for customers of auto europe? Certainly I have not seen such a sorry bunch of vehicles before, and I travel a lot. As you can see from my altered booking, I changed from the cheapest company whose name I had never heard before, to Europcar, because they are an international company. That did not seem to help. "

" The car was picked up at Marrakech airport and having parked it up at a Hotel near the airport, drove the next day to Essaouira. 176km. The next morning the car would not start. Like the battery was flat but clearly not because the electrics were all fine. I managed to start it and drove around for 20 minutes. Parked back at the hotel and it wouldn't restart. Spend best part of the rest of the morning with staff member, trying to get some answer from Europcar, and finally got a some people from Europcar Essaouira. They managed to get it started by pushing it down the road. They offered me the car they had come with. It was very dirty, inside and out and had no cover over the luggage space. I said I didn't want to keep it. They said I would have to drive to Agadir to replace it. 176km. It was replaced by a Fiat saloon with performed sufficiently. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by NOAM - 11 November 2021

" Great service. Communication through the emails beforehand was immediate and efficient. "

" Great car, great staff, great service and great price. Staff were very friendly and willing to help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by MIGUEL - 08 November 2021

" Do not bother upgrading car. "

" I got an upgrade to a Toyota Yaris Hybrid with 0 excess for £80 extra. There was not a single panel of the car not damaged, the right rear view mirror was shattered, front and rear wheel arch liners missing..... I wouldn't have bothered with the upgrade if I'd have seen the car before paying "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by HANNAH - 21 October 2021

" I will not be happy until I receive my deposit in full. "

" We turned up and experienced a variety of extra costs as well as a deposit of £1,350 which was debited from my account. On return we were told it was in fine condition, though the two counters hadn't. communicated that it had been debited. So took an age for him to get through to the original man for confirmation. I still have not received my £1,350 despite being told I should. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by WASEEM - 05 October 2021

" Good "

" Always book with them never have any problems Highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by OMAR - 14 September 2021

" smooth booking and car collection "

" very friendly and professional best company to hire from in Marrakech "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASABLANCA, MA - Reviewed by YOUSRA - 31 August 2021

" Please respond and provide update "

" £500 pre-authorisation still not sent back after 5 days. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by PATRICE - 31 March 2021

" Great experience, no issues. "

" Great experience, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FEZ, MA - Reviewed by RACHIDA - 20 February 2021

" I highly recommend this team.Excellent service throughout. "

" Excellent team,excellent service.Highly recommended in particular Younes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by AMIR - 29 March 2020

" Very very poor service "

" Very poor service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AGADIR, MA - Reviewed by FAZEL - 24 March 2020

" not tranceparent "

" without good evidence they make you pay for speeding fines "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by LAURA - 23 March 2020

" Car was working good. Drop-off was easy and I will get my whole caution soon. "

" Everything went fine. Scratches on the car were noted in the rental agreement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by DAVID - 09 March 2020

" Cheap travel. "

" Car was damaged on just about every panel with rysty damage and a cracked windscreen. Engine warning light was on all the time and I was told to "just ignore it". To be fair, the car was reliable and cheap. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by MOHAMMED DILBUR - 25 February 2020

" I'm not happy at all with how extra payments have gone out my account, nearly 400 pounds "

" I have been over charged by nearly 400 pounds and dont know why, am I still waiting for my answer "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by LYNDA - 17 February 2020

" overall good and certainly value for money "

" the only negative was that they tried to upsell the insurance - I know that I have protection w my credit card but one of the assistants kept on pressure selling an upgrade on insurance "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by PHILIP - 13 February 2020

" Seemed to be good. Interesting to see however that a friend had initially looked for quotes on the website and when they came back later in the week, the quotes had gone up (obviously using cookies to determine interest and thus raising the price). When I went to book the price was still the original price. Naughty! "

" Collection took a very long time. We waited at the collection desk for almost an hour in a queue of about 20 people that didn't move very fast at all. At the desk, upon providing the paperwork printed from the website with the reservation number etc they couldn't find us on their paper lists and struggled to find us on their computer database. After having to consult a manager and them trying to look, it seemed as though we were entered manually. I think this must have been done for everyone in the queue. That said, once we were in the car, we had a great time with no worries. Drop off was really easy and very quick. Everyone was really friendly and helpful, but collection just took a long time and felt really inefficient. Next time I go to Morocco, I would probably use Thrifty again and go for the same car (great value), but would plan in an hour for car collection. I used Thrifty every few weeks when I was working in the USA in 2016 and had no problems at Boston Logan International Airport collection point. Seemed to be a local issue. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by STEPHEN - 08 February 2020

" Auto Europe are my go-to car rental company several times per year and so far my experience has been good, but the connection with Location Auto is far below the expected standard. You should drop them and stick with your usual suppliers. "

" Not only do Location auto not have a presence in the arrivals area with the other car hire companies, they do not even have a booth/counter at the pick-up location, which is in the main car park. There are no signs to direct the customer to this random location and the two idiots with "Location auto" vests couldn't speak English and waved me in the general direction of the car park. Luckily, the first person who I spoke to in the car park happened to be the guy who was processing my hire, standing in the car park, without any sign or indication that he was a Location Auto employee. The Renault Clio he gave me was a disgrace; one rear wing hanging off, umpteen bashes and scrapes and dirty inside. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by ALI - 04 February 2020

" Straight forward "

" All great although not sure I got the right category of car given Peugeot 208 Much smaller the citroen c3 "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by LAHOUCINE - 04 February 2020

" Disappointed "

" I have used this company on my trips a few times; however, the car was very poor quality. The horn did not work, which is essential in Morocco and when we reported this in the Agadir centre office the best they could offer was a Berlingo which is a smaller car. Also the back passenger door seal was hanging off and would get caught with the seat belt. This is the worst condition car we have had. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MARRAKECH, MA - Reviewed by JOHN - 03 February 2020

" I did not expect such a huge drop off fee for leaving car in different town. "

" Reverse gear was broken. Very difficult to engage. Car needed maintenance. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AGADIR, MA - Reviewed by JOHN - 24 January 2020

" Smooth hassle free experience on pick up and return . "

" Car had bumps ,scrapes, dents ! Smelt strongly of cigarettes! But this was fine ! As there was less pressure than driving a brand new car ! Agent staff also put me at ease with the initial handover and were also relaxed with the return (this was a relief , because after a great holiday the last thing you need is any hassle returning car!) ...the car i got was suited to the roads and conditions a little bit battle scarred but i,m not buying the car ! I only needbto transport myself around destination . You provided cheapest quote when i was searching so will return to you on next holiday ...thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FEZ, MA - Reviewed by ANDREW - 13 January 2020

" It was fine. "

" Drop off instructions were a little unclear. The vehicle was not in great condition. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 4

MARRAKECH, MA - Reviewed by JOHN - 13 January 2020

" 11 "

" GPS requested, non available, I think they had none! Imagine arriving in Marrakech and no GPS with a journey of 1,400 Kms, not pleased!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MARRAKECH, MA - Reviewed by FLORIN GHEORGHE - 10 January 2020

" The car was ok it worked well "

" I was happy with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FEZ, MA - Reviewed by MOURAD - 05 January 2020

" I have already hired with Auto Europe in the past, the level of cars and service I received was relatively good and satisfactory. But this time, it seems that the rental company LocationAuto can not qualify to work in an airport with international customers and standards. "

" After arriving to Fez airport, no one was waiting for me in the arrival hall, despite it was written on the voucher. I went outside to see if someone has a sign with my name on, nobody! As I could access the airport Wifi, I contacted using watsapp the manager who didn't reply ... I had to ask someone randomly in the airport for a phone call to contact the company who told me to go outside and walk towards a specific area to find their staff. I walked for about 7min outside the arrivals hall and after asking I found the staff just arriving ..they were late by 35min! I had arranged an appointment according to my arriving time and car pick up time ... the fact that the rental company were late to deliver the car, added a substantial amount of stress to my journey. The car was dirty inside, the engine was strangely weak and the car struggled in up hills, making a loud noise. This was my worst rental experience so far. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MARRAKECH, MA - Reviewed by STEVEN - 02 January 2020

" Auto Europe had good reviews and I took out the additional excess insurance for my own piece of mind. I didn't need to use it which was great. I had been to Morocco before but had never hired a car I had experience with the way the Moroccans drive. Driving in Morocco is definitely different than the UK. On pick up there were no issues with any paperwork and the car I collected was similar to what I had ordered. Some other people we were with had hired cars from other companies and did have a few issues so I was happy with service auto Europe had provided. "

" There is a lot of negative reviews of hiring a car in Morocco. As long as you completely check the car and take your time you shouldn't have any issues. When collected the car my advice is to do the following. Check every panel for dints, scratches and scrapes including the alloy wheels, tyres, make sure all the lights and inductors work and there is water for the windscreen( you need it). Check the inside for any issues. Do a video with your smart phone of the cars condition before you leave. Whenever you are checking the car with the attendant make sure any damage is it put on the paperwork. At the end of checking the vehicle I did take the damage report from the attendant and went over it myself to make sure he had marked every bit each damage on the paperwork. There was a lot of it as with almost every other car in Morocco. You will realise why when you get on the road. Before I left the staff told me there was a 250 dihram charge for cleaning if the car was returned dirty. I don't speak French so I don't know if this was on the contract documents or not.the fine print you sign is in French. We got the car cleaned for 30 dihrams before drop off and all was good on drop off. When dropping off the person checked the car for damage and told me everything was ok, he didn't tick the "no damage"box on the paperwork. Make sure this is done before you leave. I had to do it for him. My deposit was then credited within 24 hours back to my credit card which I thought was very efficient. Sometimes it would take longer To get my deposit back when I have hired cars in the UK. My experience with thrifty was good and I definitely would hire a vehicle with them again if I am back in Morocco. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

AGADIR, MA - Reviewed by MATTHEW - 26 November 2019

" Too long to wait after plane journey "

" I waited over an hour to collect the car, stood in the queue after a 4 hour plane journey to wait an hour for the car. The car was dented scratched bumper was broken, it wasn't properly clean even though I was told to bring it back clean inside and out, it was dirty inside. I brought it back cleaner than it took it away. Bringing it back was easy "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by FRED - 20 November 2019

" This was my first time using AutoEurope, and i really liked the experience, very easy and great customer service when i did need to contact them for information. I will use again. "

" Picking up the car took a very long time, which made us late. Dropping off the car was quick and easy, but only because we got it washed beforehand as we were told that Thrifty/Hertz are known to charge for small amounts of dirt/dust. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASABLANCA, MA - Reviewed by DAMIEN - 05 November 2019

" Don't use LocationAuto again in my opinion. "

" - Had to wait for 1 hour at empty location office for staff to show up. Staff was extremely inefficient and incompetent at preparing contract, payment, etc. No instructions were given regarding car dropoff (there is no designated dropoff point at Casablanca airport). "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by WASEEM - 31 October 2019

" Very good overall experience "

" Very good company always book with them never let me down recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by STUART - 18 October 2019

" Overall good, with exception of pick up "

" Very slow car pick up - took an hour for car to arrive. Everything else ok. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TANGIER, MA - Reviewed by MOTIUR - 15 October 2019

" Everything was good "

" Customer service very good. Car was brend new 2019 .everything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by NATASHA - 05 October 2019

" The car was not what we expected, it had bumps and scratches and the chairs had holes in. The guy who brought the car was rude and did not explain anything to me. I then asked for a refund and to cancel the car and I have still not received my money. "

" The car was not what we expected, it had bumps and scratches and the chairs had holes in. The guy who brought the car was rude and did not explain anything to me. I then asked for a refund and to cancel the car and I have still not received my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FEZ, MA - Reviewed by INAL - 24 September 2019

" It was good hicham was very helpfull after having problems with the creditcard "

" It was good the only thing is that they didn't check the water in the motor before renting the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RABAT, MA - Reviewed by LARBI - 22 September 2019

" Stress free and smooth process.New and clean car. "

" Very good service and professional employees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RABAT, MA - Reviewed by ABDELTIF - 22 September 2019

" The team you have in Morocco very professional and helpful. "

" The service was very professional. And the staff at Rabat airport were very helpful and very polite from the counter staff to the ones that deliver the car to the client . The car was clean and before the staff handed me the car the run me through all the important issue I needed to drive in Morocco. I would to say thank you to the team in Morocco. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FEZ, MA - Reviewed by TARIK - 19 September 2019

" 5 stars. Location Autos are a fantastic company with attentive and polite staff. "

" Great customer service. Very happy with Location Autos. Fantastic staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FEZ, MA - Reviewed by JALAL - 15 September 2019

" It was a horrible expirience they charge me a lot of money for the insurance whiche is i didn t ask for it i drop the car off with no probleme and they checked tha car and they found every thing good then when i back to my country i found i have been charge for 63£ extra for nothing and i don t know the reason i have emailed them and they didn t reply me "

" It was a horrible expirience they charge me a lot of money for the insurance whiche is i didn t ask for it i drop the car off with no probleme and they checked tha car and they found every thing good then when i back to my country i found i have been charge for 63£ extra for nothing and i don t know the reason i have emailed them and they didn t reply me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CASABLANCA, MA - Reviewed by KAMAL - 02 September 2019

" I only can use and recommend your services If I get refunded "

" The rental agency in Casablanca requested a credit card deposit for the rental to take place. I run two of my bank cards but did not go through. I don't think it's fair for you to take my money with me using any services at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TANGIER, MA - Reviewed by HABIBA MUNYE - 01 September 2019

" I quite liked the staff at auto europe. I have contacted them few times and they have been efficient with my request. So I am happy with them "

" Very bad customer service, been provided a car which was not safe, when back to them to sort the wheels of the car they said they cant change the tyres which where very badly wearn and told me they will come to me tomorrow and sort it out but never done. I have been calling them hundred times, calls where never answered by the way Hertz and dollar are the same in tangier airport. I had to take the car to garage the day after I collected the car to fix the front left. When I went to them to sort the other tyre they just gave me excuses to delay for them to sort it out, thank god nothing happened to my family in that car. They gave me very unsafe vehicle, tyres, window wipers was wearn out too, the engine was leaking water. Very bad staff. Never again would I go back to Hertz or dollar. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by DAVIDE - 22 August 2019

" Didn't received back my money from the deposit. I didn't received reported issues after the rental. "

" Didn't received back my money from the deposit. I didn't received reported issues after the rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASABLANCA, MA - Reviewed by NIHAD - 10 August 2019

" Not happy with stuff "

" Unprofessional staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by GIACOMO - 25 July 2019

" bad experience I had with Auto Europe. Booked a car for 4 days in Marrakech. Price was great but when picking up car was asked for hidden cost of 1300 euros. @AutoEuropeUK does not want to refund. Found other company that didn't require this exorbitant amount. Keep away from these cowboys! have made sure to spread the word on social media so people are aware.. "

" bad experience I had with Auto Europe. Booked a car for 4 days in Marrakech. Price was great but when picking up car was asked for hidden cost of 1300 euros. @AutoEuropeUK does not want to refund. Found other company that didn't require this exorbitant amount. Keep away from these cowboys! have made sure to spread the word on social media so people are aware.. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by ANDREW - 24 July 2019

" Ruined the holiday. Felt as if we were being scammed "

" Terrible company Their office is a car in the car park. Rental car was beaten up and filthy inside and out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by CAMILLA - 02 July 2019

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by WILLIAM - 18 June 2019

" Easy peasy. "

" No surprises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TANGIER, MA - Reviewed by SCOTT - 22 May 2019

" . "

" We arrived 12hours late due to a change of flight so they were unprepared but worked something out and then also offered me an upgrade for an extra €36 that I turned down so they offered me the same upgrade to a new C4 for €18 that I took. The upgrade was a great clean car and everything else was smooth "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by REZAUR - 30 April 2019

" Very very bed service. Can't speck english. poor comunication "

" Very very bed service. Can't speck english. poor comunication "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

MARRAKECH, MA - Reviewed by RICHARD - 27 April 2019

" Car was OK, the Dollar/Hertz desk at Marrakech airport is a scam! "

" Online booking was simple & efficient, sadly when we got to Marrakech airport, we waited 1 1/4 hrs to be served in a queue of 6 people & one assistant serving, Once we started the process, we were told we had no insurance & I was charged over £200 for extra insurance plus a further holding amount to cover excess! This is the scam that used to be had all over Europe, especially Spain & Greece years ago. I am not happy at all! "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

AGADIR, MA - Reviewed by SABIH - 25 April 2019

" same as above "

" Few aspects I was not happy about: Only one person on the counter and it took us over an hour to receive the car I did not receive the car I paid for They staff had very awkward policy "take it or leave" basically you must take whatever car they provide I had to argue with them so they can provide a USB Adapter so I can use my phone as a GPS throughout my trip "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by DAVID - 02 April 2019

" neutral "

" Only downside was guys said "you have to bring it back clean" - surely that's their job?!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by JOHN ADAM - 27 February 2019

" Auto Europe excellent. Hertz less so. "

" Car and drop off really excellent. Pick up really bad. It took two hours to collect the car even though there were only six people in the queue when we arrived. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RABAT, MA - Reviewed by JUSSI - 25 February 2019

" No real complains aside from the necessity in Morocco to get the increased insurance. Unfortunately this is pretty much standard. Total cost was still competitive though. "

" No real complains aside from the necessity in Morocco to get the increased insurance. Unfortunately this is pretty much standard. Total cost was still competitive though. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CASABLANCA, MA - Reviewed by ADIL - 20 February 2019

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RABAT, MA - Reviewed by JAMES - 18 February 2019

" This is based on the assumption that auto Europe will take my complaint about hertz/dollar seriously. "

" Service was provided by hertz. Employee attempted to extort a bribe from me otherwise he would put that the car was in a bad condition and I would need to pay a 340dh fee. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

AGADIR, MA - Reviewed by BABUR - 14 February 2019

" Worst rental experience. Auto Europe and Thrifty out of the list of companies to be trusted. "

" It took two hours wait at the counter to acquire the car. The car had multiple marks, scratches and dents, many of them not mentioned on the paperwork provided. The car was dirty and smelly. While travelling I discovered the AC wasn't working. I continue to contact Thrifty Office and only got through to them on Monday. They advised me to call another number to reach their regional manager but I didn't get through to them. I left messages but no one called me back. After wasting two days; ie Monday and Tuesday I was finally able to reach the Thrifty office and was advised to bring in the vehicle for inspection. On inspection, it was found to the faulty. As it was being replaced, the person checking the defective vehicle found some scratches on the vehicle, which had not been mentioned on the paperwork. I advised them I didn't cause any damage but it was blamed on me. An alternative vehicle was provided after wasting four hours and thus the whole day. So with issues with the vehicle three days of my holidays were lost. I then wrote to the customer services manager who acknowledged my email and promised to address the matters before my departure but I have not heard from them as yet. During this period I also called your customer services and after putting me on hold for many minutes, costing significant monies, they absolved themselves of the responsibility. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RABAT, MA - Reviewed by AHMED - 08 February 2019

" Excelent service and good choice "

" Good value custome "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by DEAN - 25 January 2019

" rubbish "

" rubbish "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TANGIER, MA - Reviewed by ABDELHAMID - 11 January 2019

" My flight was delayed. Unfortunately when I got to the airport that night the car rental agency was closed . I've had to get a taxi home instead. I also Gad to get a taxi back the next day to pick up the car. This has ended up costing me a lot more than planned. "

" My flight was delayed. Unfortunately when I got to the airport that night the car rental agency was closed . I've had to get a taxi home instead. I also Gad to get a taxi back the next day to pick up the car. This has ended up costing me a lot more than planned. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by MUDASSIR - 11 January 2019

" The check in process was very slow and it was a long queue. We had to wait for approx 2 hours before getting the vehicle "

" The check in process was very slow and it was a long queue. We had to wait for approx 2 hours before getting the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CASABLANCA, MA - Reviewed by DEAN - 08 January 2019

" Auto Europe provide a good service but the car rental company I hired from were terrible "

" Firstly, I have not received my deposit back after more than two months - secondly, I was told I had to wash the car myself or pay 50 euros (never had this before from a car rental agency). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MARRAKECH, MA - Reviewed by CHRISTINE - 02 January 2019

" Generally I'd be happy to recommend the company but one point that would help is a little map showing where to find the car. We had to ask for help in the car park. Some indication of where the office is would be useful too "

" Was pleased with the car we got - no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by DAVID - 02 January 2019

" As above "

" Generally a good car hire this time. The only downside of the return experience was that the representative mentioned (not the the fiirst time at Agadir Airport) that the vehivle was not clean. It was not very clean on pick up and in Morocco you will get some dust from constant road improvements, so unless they are expecting someone to come to the airport ealry in order to wash the car on site it is a pointless comment really. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

AGADIR, MA - Reviewed by ROBIN - 02 January 2019

" Car collection was slow with queue and slow showing to car. Car was 'adequate' - not very clean, tank not quite full, loads of dents which took a long time to log. Car washer empty. Was not happy when told had to bring back car clean on outside and inside or have to pay extra - have never experienced this anywhere in the world "

" Car collection was slow with queue and slow showing to car. Car was 'adequate' - not very clean, tank not quite full, loads of dents which took a long time to log. Car washer empty. Was not happy when told had to bring back car clean on outside and inside or have to pay extra - have never experienced this anywhere in the world "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FEZ, MA - Reviewed by SYED - 19 December 2018

" Over all everything was ok. We enjoyed our trip "

" Everything was fine. But car door was faulty. Passenger side can't open from inside. Also no navigation option in counter "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

RABAT, MA - Reviewed by LUKAS - 09 December 2018

" We were 1 hour late to pick up a car. I sent an email and got a response that I should contact supplier, who are expecting us. I think this was only the interaction with auto-europe, excluding taking us into local supplier. "

" We got a car with almoat empty fuel tank 1/8. Normally it is full, based on my previous experiences with car rental all around the world. We were not sure if we can maje it to the next Gass station. We were asied to return it also 1/8 full. However we returned akmost 4/8. We did nit havw a good estimate. It is about 20 eur loss. We were not instructed to go jnto Washcar service to return car clean. Again quite ridiculous. Who cares about that. We are not local an don't know any Washcar services. Mireover we didn't have a time for that. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

AGADIR, MA - Reviewed by STEVEN - 02 December 2018

" The Auto Europe part for ordering the car was good but I'm angry that the price paid on-line is not the actual price paid "

" The car was very good but I was very angry about the addition charges that I had to pay at the airport. It cost me an additional £170 to cover insurance that the local desk said that the policies bought online through Auto Europe failed to cover. Basically any damage to the car not caused by a collision would not be covered and the deposit would be lost- this included things like car park damage etc. I am absolutely sick of on-line rental companies not telling the true price for full cover. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by IAN - 01 December 2018

" Autoeurope a good search / comparison site. I use along with 2 or 3 other sites to get best deal "

" Hertz are a good company to deal with but they are always more expensive than other providers. If country outside Europe and US I use Hertz or Avis, otherwise I use a cheaper provider "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AGADIR, MA - Reviewed by MARK - 27 November 2018

" Location Auto vehicles were in a very bad state of mainteance . There were mulitiple dents , scratches and we discovered the horn didnt work which is essential for Moroccan roads "

" Pick up was in the airport car park with insufficient lighting to inspect vehicle "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by BRIAN - 27 November 2018

" See above "

" Was physically attacked - yes physically - by airport agent. I couldn't find police or security support at airport and had to catch flight so didn't report at time. Currently seeking legal advice. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

AGADIR, MA - Reviewed by NICHOLAS - 23 November 2018

" The usual hidden charges that they get you for. "

" I was told my auto Europe excess insurance was not valid and had to pay £86 for hertzs insurance. Hertz explained they would not provide a receipt for any damage so I could not make a claim with you!!! We were told we had to valet the car before we dropped it off which was a complete pain trying to find somewhere and having to unload the whole car, quite ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FEZ, MA - Reviewed by MOHAMMED - 20 November 2018

" a very dodgy guys they were late delivering the car they do not have an office all paper work is done on the bonnet i reruened the car with no dammage and they are still holding my deposit until now. the car wasn't what i paid for there was no ac and it was in a very bad state road illegal it looks like it has been in an accident just a few days before all in all it was avery appalling experience will never use them again. "

" a very dodgy guys they were late delivering the car they do not have an office all paper work is done on the bonnet i reruened the car with no dammage and they are still holding my deposit until now. the car wasn't what i paid for there was no ac and it was in a very bad state road illegal it looks like it has been in an accident just a few days before all in all it was avery appalling experience will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TANGIER, MA - Reviewed by HASSAN - 19 November 2018

" Very happy with the services And car "

" Excellent car for the price Very good customer services with Good communications "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by FRANCK - 13 November 2018

" Auto Europe gave me a large choice of company with all the price ! Great "

" I arrive to agadir, was already late , I was ready to take my car (I booked it for 19.00) I arrived to the thrifty desk and was a massive queu !! I wait for 3h do be served !! Was only one guy looking for all the queue ! It's no point to ask what time we gonna arrive if we are not serve in time ! I don't complain against the guy who was serving us ! Because he was in the same situation! I just complain that thrifty know who gonna arrive and at what time so they can provide another guy or two to serve people ! I think there is rule that we should not wait that much for a car ! "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by FAROUK - 08 November 2018

" The whole experience was very good no issues at all "

" No issues infact we got an upgraded car the whole experience was good collecting and returning the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by SEBASTIEN - 01 November 2018

" I have send you an email 3 days ago No answer! "

" Car was in poor condition Staff were rude Gas tank half empty Brakes not working Windscreen wipers not good The car was dangerous to drive under the rain and it rained a lot "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

RABAT, MA - Reviewed by JOSEPH - 30 October 2018

" The auto Europe representative was helpful but she could not do anything to help us- which is a problem when you are stuck in a foreign country without a car. She said she cancelled the reservation and promised a refund but I have. It yet received it. Can you please provide an update? Important information should be highlighted in the first page of voucher and in the reminder email- which did not mention anything. "

" We did not realise that American Express was not accepted (it was written on page 3 of the terms and conditions - it should have been on the first page!) and they refused to change the named driver ; therefore we lost the reservation . The representative from auto Europe promised she would refund the reservation as she agreed the information was not very clear. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by JUDITH - 25 October 2018

" Auto Europe are losing their price edge to other consolidators "

" Location at Marrakech messy. Car in very poor condition with multiple scrapes and foul smell inside "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by MIGUEL - 22 October 2018

" Easy to book, better price found than anywhere else. Will repeat booking through auto europe. "

" The C4 cactus we got wasn't on its best shape, automatic gearbox was the worst I've ever driven, not smooth and made weird noises at low speed. The Aircon needed a gas charge. 60k km car had seen better times! Still the car brought us to our destination without any problem, driving through the mountains and finally reaching the desert. Easy to drive, good for 4 adults with cabin 4 size suitcases and small bag packs. worst point was that the rear windows couldn't be fully opened. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARRAKECH, MA - Reviewed by MARTIN - 27 September 2018

" I would like to complain about the rent-a-car that was provided to me by "Auto Europe Dollar". The car was in extremely poor condition, as the periodic replacement was not performed and the "Service" indicator in the car lit during the middle of our trip. We did not find instructions in English, exactly what this problem meant and we were worried about serious consequences. The biggest disappointment was at the return of the car. The employees who accepted it, claimed that paint damage had been suffered and despite the photos we provided as proof that all the damage and scratches were present before, were not entirety accepted, and we only managed to "reduce" the claimed damages from three to one. However, I insist that the damage from the rear of the car to be reviewed, because it was originally present as well as others on the same component. As proof, I'm sending you photos from the date of hiring. Generally, almost all of the items were inappropriate, and I or the insurer should not have to pay for items already damaged that were most likely already filed as damages. Please be reconsidered and removed any claims to me. "

" I would like to complain about the rent-a-car that was provided to me by "Auto Europe Dollar". The car was in extremely poor condition, as the periodic replacement was not performed and the "Service" indicator in the car lit during the middle of our trip. We did not find instructions in English, exactly what this problem meant and we were worried about serious consequences. The biggest disappointment was at the return of the car. The employees who accepted it, claimed that paint damage had been suffered and despite the photos we provided as proof that all the damage and scratches were present before, were not entirety accepted, and we only managed to "reduce" the claimed damages from three to one. However, I insist that the damage from the rear of the car to be reviewed, because it was originally present as well as others on the same component. As proof, I'm sending you photos from the date of hiring. Generally, almost all of the items were inappropriate, and I or the insurer should not have to pay for items already damaged that were most likely already filed as damages. Please be reconsidered and removed any claims to me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by RICHARD TAK MING - 26 September 2018

" The Auto Europe recommendation is dependent on how much they can help in getting my deposit back. "

" The pick-up was quick and relatively easy despite the desk staff being a bit surly. Car was in good condition but could do with a vacuum. Car return was prompt. But I'm still awaiting the MAD 10,000 deposit refund that was promised 24hrs after the car return. It's already 4 days and counting. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by MARK - 25 September 2018

" Booking was made OK but as above could not be processed through no fault of mine as the request for payment never reached my bank. "

" Tried to take a 1000 euro block from my credit card. This couldnt be authorised but when i contacted my bank they said that no request had been presented to them. The woman on the desk seemed uninterested and i was refused a car. fortunately it wasnt essential and i maneged to get elsewhere but no doubt i have still been charged. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by GABRIEL - 21 September 2018

" Good service good car "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RABAT, MA - Reviewed by EL-AMIN - 07 September 2018

" This experience has left me with a bitter taste in the mouth, and unless I receive some satisfactory assistance from Auto Europe, whom I've always trusted and never needed them for any help in the past experiences, I would be reluctant to do business with them in the future. I've recommended them to many of my contacts so far. "

" It's gone very well from the start.. Staff were friendly, welcoming and very keen to help.. The car was decent and enjoyed driving it throughout.. unfortunately, I was hit by a car in the last few days of my holidays; it was through no fault of mine.. The third party admitted liability and we both filled up and signed the necessary paper, as instructed by agents from both parties. On my return, I was shocked to be told that I would be charged a fee of 50 Euros, even though I wasn't to blame for the accident .. I commented that the third party insurance should be expected to cover that cost, but the agent said there was nothing she could do to help.. Now, I have just discovered that the car company not only deducted just the 50 Euros, as was told, but they deducted the whole deposit (£1221.27), which would ultimately result to more expenses in regards to the interest that I would be charged, paying back!!! I am disappointed and saddened that I have to deal with such an issue at the end of what would have been a wonderful holiday and a great experience with Auto Europe! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AGADIR, MA - Reviewed by MANAS - 27 August 2018

" Getting a 6aeater cat can be difficult but autoeurope managed. The email coma aren't that great if you have a question. It's better to ring them. On line booking is very easy. "

" Overall great experience. The car's key failed. They gave me n upgrade vehicle. They did take half a day to do this but all in all v good. Thy will advise you on return of your car is dirty or needs fuel. They will advise to get it cleaned and filled at Local garagerather than automatically charge you for doing it. The roads in Morocco are generally good. You need to be careful of the "pistes" - rough roads. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARRAKECH, MA - Reviewed by BOWER - 11 August 2018

" As above "

" Long queue to collect vehicle. Waited over 1 hour to get to desk. Once paperwork completed difficult to locate car and attendant in car park. Significant language barrier with car park attendant particularly at drop off who did not speak much English "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by ADIL - 02 August 2018

" Friendly staff and quick service "

" Easy to do business with. Excess insurance is a bit excessive though "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by IRIS - 24 July 2018

" We had an issue on the road and the insurance phone service was very poor and inefficient "

" We had an issue on the road and the insurance phone service was very poor and inefficient "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CASABLANCA, MA - Reviewed by ELIEZER - 04 July 2018

" Booking was easy "

" We had to wait more than an hour until someone appeared only to make us walk 15min. to the back of a dark parking lot where we were given a car. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

AGADIR, MA - Reviewed by PHILIP - 23 June 2018

" Autoeurope good, thrifty not so. "

" Very slow staff, not really interested. At check in he was very unhelpful and even though we had paid to have the car cleaned and it was cleaner than when we picked it up he found fault. Also tried to claim we had scratched the car luckily I had pictures. BEWARE this is a scam , take pictures and be really fussy on collection. Also the tank was only 7/8 Full when they claimed it was full. Another little scam they are running. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MARRAKECH, MA - Reviewed by BARRY - 12 June 2018

" It was the worst experience we have had hiring a car and then to be pointed out that we had to pay and additional 250 Dirham to have the car hovered on returning the car was extremely disappointing (as there was hand written small print pointing this out) was appalling. We made every effort to keep our car clean and tidy, but due to the sandy nature of Morocco, it was inevitable that the inside of the car would hold additional sand/dust, particularly with 4 of us driving around for 6 days. Ideally we would like to be reimbursed with this 250 Dirham as it was not part of the official document, only hand written on the form and due to the incredibly long wait we experienced. "

" We would never use Dollar again as they were incredibly slow. We have hired cars in various places over the world and these were by far the slowest. We waiting an hour and 15 mins just to be seen and there were only 3 people in front of us. It took a ridiculously long time and when we got out to the car park our car wasn't there and the people in front of us were then sitting on the pavement waiting for their cars too. No one we spoke to in front of us or behind us were happy at all with the service. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by PHILIP - 18 May 2018

" No problems with Auto Europe, it is their local rental companies at Marrakech that are the problem. "

" It's taken me a long time to think about this review. Our experience has put us off Morocco generally, which is a shame. This Rental Supplier (LocationAuto) is not trustworthy. There's no desk at the airport, they just operate out of the carpark and are difficult to locate. No uniformed staff and the individuals handing out the cars look very 'dodgy'. When we returned the vehicle, they did not want us to photograph the car to prove the condition and the member of staff attempted to steel our phone. My wife was pushed around as she called for help. If it hadn't been for the help of a local, I don't know what would have happened. I eventually got my phone back, although a bit scratched. The police were then involved and after about 2 hours, it was resolved, but I would caution anyone about using Location Auto in Marrakech. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

FEZ, MA - Reviewed by DREW - 14 May 2018

" Easy booking, had to change the drop off time - no problems "

" LocationAuto doesn't have an office at the airport so it took few very international phone calls to have somebody arrive to meet us. They arrived 30min late -without our car. We had to wait another 30min to get our car. It arrived totally dirty, with number of half empty bottles, full ashtray, dirty windows - it was impossible to see if the car has any scratches etc. Despite renting full-to-full tank, the car arrived only with 2 bars on the fuel scale. It had an electric warning light on through the rental. It was a good value rental but overall the price of the calls and the discomfort wasn't value for money. Going for Avis next time "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARRAKECH, MA - Reviewed by MOHANID - 01 May 2018

" Smooth and efficient running of booking arrangements. "

" Counter staff had communication problem in spite of me being an Arabic speaker it seems he could not understand standard Arabic or English. The forecourt staff made up for that by being very helpful, friendly and professional. Car was to good standard even though it was not as advertised. I booked a small SUV and ended up with a saloon. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by MOHAMMED SHAHEENUR - 20 June 2015

FEZ, MA - Reviewed by DAVID - 12 June 2015

" The car was not as my wife booked & had no a/c as requested. It was also very badly damaged & scratched all over. The office had the wrong logo so took some time to find the correct desk & he could not speak English had to phone someone to communicate. "

" As above "

MARRAKECH, MA - Reviewed by SVEN - 31 May 2015

AGADIR, MA - Reviewed by MOUNIR - 07 May 2015

" Good experience "

" Great service, the car was in a good condition. Good customer service. Will use hertz again "

MARRAKECH, MA - Reviewed by ZAID - 02 May 2015

" If you re travelling to Marrakech & want to hire a car, avoid Hertz!! on arrival, we had to search for the office!! Meet and greet? A jock! No one was waiting to greet or show us the car. As for the paperwork!!it’s laughable!! it took for ever then the shock of the extra insurance excess!! Might as well buy the car and sell it at the end of our holiday! By the time the paperwork was done and cleared my bank account (excess deposit), I was told to find the car in the car park (spot Hertz car game that was!!) tired from our flight, 40 minutes waiting to sort out extra insurance and paperwork, then we headed to find a bashed up old Renault parked somewhere in the middle of 900 or so other cars!! Hertz could of had a rep waiting for us?? NO! "

" Not a care in the world, find your own car in the middle of the airport car park amongst 900 other cars late at night, when all you want to do is get in the car and go to your hotel, No meet and greet as described in my contract. Paperwork taken for ever, long queues at the desk, I can go on...Never again will I book with Hertz, and I travel extensively too . Will NOT recommend hertz to any one. "

AGADIR, MA - Reviewed by MARTIN - 31 March 2015

" I hire cars in Europe, Morocco and USA several times per year. I always use Auto-Europe to book them. I find them competitive and efficient but best of all available and courteous as well as helpful. Their freefone number is always answered speedily and without the usual "press this, press that rigmarole, "

" The Hertz desk was not manned at the time of our arrival; we had to wait for the man. Once there the car collection went well and the car was as ordered. It had a number of dents and dings but the Hertz attendant was diligent in recording these. The bad news was upon return of the car. The car was handed back as delivered to us except for the dust and grit of 10 days driving in Morocco where the country roads are often only one car width tarmac. This necessitates driving with two wheels in the dust of the verge in order to pass oncoming vehicles. Imagine our surprise therefore when the Hertz attendant insisted we pay 100 Dirhams for valeting!!! If this is Hertz policy I'll not book a car with them again. Cleaning the car is their duty. "

MARRAKECH, MA - Reviewed by WILLIAM - 28 February 2015

" My preferred rental agency: efficient and clear and reliable. "

" They did what they said they would. Office staff charming and efficient. "

MARRAKECH, MA - Reviewed by ALAN - 24 February 2015

" Rental was good value & seamless as ever. "

" The Budget staff were very friendly & professional. I was upgraded to a bigger car which was diesel so very economic. The whole process apart from the actual driving was stress free ! ! All in all a good service. "

RABAT, MA - Reviewed by EL AMIN - 26 November 2014

" It was easy to hire the car through Auto Europe; communication was great and the price was very competitive. A pleasure to do business with. I will definitely use the company again! "

" Staff at Herts in Rabat airport were warm and very welcoming. They were helpful and highly professional. The car was of a high quality, although it needed a bit of cleaning! (They blamed it on the late arrival by another customer!) Satisfying experience and a fantastic value for money! "

MARRAKECH, MA - Reviewed by JOHN - 15 October 2014

" No hassle booking as normal. "

" Good service however the Sat Nav provided did not work well. "

MARRAKECH, MA - Reviewed by COLLETTE - 03 March 2014

" The proccess was trouble free and the contact that I had with your staff was outstanding. Staff very helpful and friendly and made my changes with easy. "

" Overall the car hire was good. The paper work took sometime when we first arrived, which then made us quite last getting to our hotel. But the staff where friendly and tried thier best to speak English. More signage for Aircars would be good because the desk was out of sight from the main car hire companies. "

TANGIER, MA - Reviewed by RACHID - 25 November 2013

" Very happy about the service I will book again with auto europe "

" Good customer service Good quality car "

TANGIER, MA - Reviewed by AHMED - 07 January 2013

" excellent customer service Very Good "

" excellent customer service "