NATIONAL UNITED STATES Car Rental Reviews

SAN FRANCISCO, US - Reviewed by ROBERT - 14 August 2025

" Good customer service "

" Great car, good customer services. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by DONALD - 24 April 2025

" Professional, effective communication throughout. Pricing transparent, and the car hire company was excellent. Thank you. "

" I have travelled the world hiring cars for many years. I do not recall using National before now. They were excellent, from start to finish. Thanks for connecting us! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by RACHEL - 22 January 2025

" Very good price and easy website to navigate "

" Very friendly and helpful staff and good car. Would be even better if i didnt have to pay such an exorbitant amount for young driver fee! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN DIEGO, US - Reviewed by RAYMOND - 09 January 2025

" As above "

" Very friendly and helpful staff. Very easy pick up and delivery. Only disappointment was no Satnav in car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LOS ANGELES, US - Reviewed by TIMOTHY - 04 November 2024

" Excellent .Fast and friendly service. "

" Excellent .Fast and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 23 September 2024

" I have used Auto Europe many times and will again. "

" Everything was in place. The booking was perfect. Everything was paid upfront so nothing to worry about "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by THOMAS - 20 August 2024

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WILLISTON, US - Reviewed by JEREMY - 01 July 2024

" It all went really well, except for the point raised above about the lack of a GPS system. "

" The booking process and the inclusion of all US insurance requirements were first class. On arrival at Williston, the receptionist wasn't quite sure about this type of arrangement i.e. pre-booking a US rental from europe, however she dealt with it very well. We collected the car and had driven it for a number of miles before we realised that it did not have a GPS system, even though the inclusion of this facility was one of the reasons we chose this particular car, so that was somewhat disappointing. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by STEPHEN - 01 July 2024

" Seamless again "

" Vey quick and efficient, with a good selection of clean and newish cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 28 November 2023

" Always use Autoeurope, very happy. "

" All good, very quick pick up and drop off. Lovely vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALLENTOWN, US - Reviewed by ELIZABETH - 14 May 2023

" Great price, good value and seamless experience. "

" Courteous and efficient counter staff and clean and neat vehicle. Overall, a seamless experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORANGE COUNTY, US - Reviewed by THOMAS - 18 January 2023

" 10 out of 10 in every respect. "

" National without a doubt represent the best car hire experience I have had in over 40 years. Thankyou National. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by LEE - 30 November 2022

" Faultless. Hassle free collection, vehicle fit for what we wanted, no issues during the time we had the vehicle. Car drop off was again hassle free. "

" Faultless. Hassle free collection, vehicle fit for what we wanted, no issues during the time we had the vehicle. Car drop off was again hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN JOSE, US - Reviewed by JATINDER - 01 November 2022

" Booking very easy and communication very good. "

" Very easy to book, and also easy getting the vehicle. The lady helping with the actual car was very helpful and pleasant. Drop off was extremely efficient and very easy. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by STEVEN - 27 September 2022

" Its easy, reliable and the best value I could find. "

" It was the easiest rental pick up I've ever done, the staff were helpful and friendly and give me a choice of cars to chose from. I will be looking to use national again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by GERALD - 06 September 2022

" I've used them before. And consistently happy with National; despite being a normal customer. "

" A very good job. I booked a luxury car rental with national as we had 5 passengers and associated luggage. The car assigned was not large enough and national worked to provide a car that was suitable (a VW Atlas). I also changed the rental drop off location and this wasn't an issue with national. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by NIGEL - 31 August 2022

" would recommend "

" great on price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by MALCOLM - 04 April 2020

" No problems "

" Unfortunately we had to cut short our holiday by 2 weeks due to the impending crisis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALLAS, US - Reviewed by ALEH - 13 March 2020

" I'd like it. Will recommend to my friends "

" I'd like it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by SUSAN - 24 February 2020

" Very good indeed "

" Very good indeed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RALEIGH, US - Reviewed by JAMIE - 29 January 2020

" See above. "

" Only thing that could have been better was more choice of vehicles in the category. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by PETER - 23 January 2020

" Good service and very easy to deal with! "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by RICHARD - 14 December 2019

" Easy to book .Love that insurance is included. "

" very easy- was a member of emerald club so no paperwork involved. Got to pick out the car of choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROBERT - 13 December 2019

" No "

" No "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MICHAEL - 10 December 2019

" I had a great holiday and the rental car worked very well. But like I said, I did have to upgrade. AutoEurope prices are far better than booking direct with rental companies. I always do compare using your site, although I had to book direct with Enterprise in April in Atlanta and with Avis last August in Nairobi. still a great service. "

" I had to upgrade as the car I found wasn't to my satisfaction. It was a very small SUV. It is the fifth time I have hired to pick from Las Vegas McCarran airport and the cars are getting smaller every time. I have to commend the quickness of the rental process which is the main reason I choose National. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by TIMOTHY - 21 November 2019

" Simple ,a quick check of my details,a swipe of my credit card.Did not try and sell me any upgrades etc.A nice clean car,very polite and helpful,a real pleasure, will definitely hire there again. "

" Exceeded our expectations,would recommend national car hire,just brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHREVEPORT, US - Reviewed by TERENCE - 02 November 2019

" Easy to navigate web page fair pricing good service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by TREVOR - 02 November 2019

" Absolutely perfect as usual "

" As always excellent throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by IAIN - 19 October 2019

" Fantastic "

" Excellent can't say anything else "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by MARK - 12 July 2019

" All good "

" The car provided was smaller than expected based upon the category chosen even though we could choose any executive car but they were basically the same size. Thankfully we could just about fit the 4 suitcases in the car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALAN - 11 July 2019

" Excellent service will use National again on future visits. "

" Very good service when booking in no pressure to up grade, infact upgraded car was offered and accepted. This was the most hassle free experience in seven visits to the USA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RICHMOND VA, US - Reviewed by GRAEME - 30 June 2019

" Good rental "

" Excellent personable services at the counter. Easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PETER - 27 May 2019

" Overall very good experience and have booked previous USA rental with National and AutoEurope which provided a similar great experience. Would be good if could select some of the options such as electronic toll pass and sta nav at point of booking. "

" Great selection of vehicles on arrival at Boston which we upgraded to get the in-car sat nav. Had a car with low mileage and good clean condition which we took the roadside breakdown option and electronic toll pass which provides peace of mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by MORRIS - 29 April 2019

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PHILIP - 24 March 2019

" Excellent all round. "

" Excellent and quick check out/in. Car with only a few miles on the clock - new Toyota Rav 4. Excellent vehicle for our needs. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by IAN - 12 March 2019

" Autoeeipe were really easy, it was nice to talk to someone on the phone and get the reassurance regarding insurances etc "

" The car was great, it was brand new and clean. The shuttle location wasn't really clear so better sign posting or directions once you get into LAX arrivals would be useful. We used the machine to pick up car as counter only had one person on and really long queue but machine was straight forward. At drop off we were stood waiting for 5mins wandering who to speak to but eventually sorted so no big issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

JACKSONVILLE, US - Reviewed by ANTHONY - 01 March 2019

" Excellent process in every respect. Comfortable and clean car. Both collection and return very efficient. "

" Good clean car. Collection very quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by BARRY - 22 January 2019

" Good car "

" Could not exit at gate at Miami airport as girl could not find booking. Had to return to supervisor for him to complete "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ROBERT - 05 January 2019

" I am happy to share these positive views with others. "

" The gentleman who handled the booking and paperwork at Las Vegas Airport on Christmas Eve was really helpful, welcoming and courteous. It made for a good start to a great vacation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by JASPINDER - 04 November 2018

" EASY TO BOOK, EASY TO GET TO DEPOT VIA SHUTTLE SERVICE, EASY TO PICK UP CAR AND EVEN EASIER TO DROP OFF! "

" Just turned up at the depot, went to the counter where there was no que, hence I was attended straightaway. After about 5 minutes I was given a green paper that was to be handed to the person in the kiosk who guided me to the cars! That's it, we had a choice of cars, though not he one I wanted, a FORD ESCAPE! But flow less procedure and very easy to pick and drop off! BRILLIANT! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by BARRY - 02 November 2018

" Excellent "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by ATHANASIOS - 26 October 2018

" clear,easy booking. "

" i had to buy sat nav for the car, even though car already had one.staff should be informed about what the car provides, in order to avoid extra costs!!! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by DAVID - 20 October 2018

" E "

" E "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SAN JOSE, US - Reviewed by MALCOLM - 10 October 2018

" It's so easy in the USA - I wish it was the same in Europe "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by OLIVIA - 29 September 2018

" Disappointing as we have used this many times before at palm Beach and Miami but Fort Lauderdale was not as good "

" They did not have a suitable enough car. Luckily we could use an Alamo vehicle "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by JOHN - 24 September 2018

" The vehicle given cost us extra in fuel also we were given no guidance on its use. "

" We were only given the choice of 3 vehicles all of which were significantly bigger than what we had booked. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by ALAN - 06 September 2018

" Consistently works well and has the back up of local or UK telephone assistance. "

" The vehicle was as billed and there was a good number to choose from at the site. However some of them were showing wear on the seats in the back of the van. Staff at check-in and check out were all good with no issues. One of the stronger memories will be the wait of well over 1.5 hrs at LAX and the scrum there was to get on the buses once they started to arrive after a long delay of no buses. The situation was quite scary with crowds of people pushing to get on the buses. I believe it took 5 buses for us to get one. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SAVANNAH, US - Reviewed by EDINA - 16 May 2018

" Overall very satisfied. "

" Received a decent upgrade - full size 7-seater SUV for the standard sedan we paid for. Love the Emerald benefits, especially the spouse drives free option. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OAKLAND, US - Reviewed by PRATIX - 16 May 2018

" Good "

" Counter staff was not helpful at all did not check my voucher for what I paid for and me it was up to me to figure out since I did not directly get additional things direct from national. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOSTON, US - Reviewed by DANIEL - 04 May 2018

" Fast & efficient, thouroghly recommended. "

" Excellent, efficient, service. Car was virtually new, would definitely book with National again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JAMES - 30 April 2018

" Everyone was so friendly and couldn't do enough for you. "

" First class service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by NIKOLAY - 20 June 2015

" very good "

" ok "

BEMIDJI, US - Reviewed by PAUL - 18 July 2014

" Another booking made through Auto Europe that went smoothly and was easy on the traveler. "

" Easy after hours pickup. "

PHOENIX, US - Reviewed by JOHN - 28 May 2014

" Appreciated help in finding a one-way booking over phone. "

" Added a lot of taxes to the one-way fee I'd been quoted by Auto Europe. Very pushy about upgrading from the Compact class car I'd ordered to a bigger one. Verging on the dishonest about the "smallness" of a compact - in fact bigger than I'd expected it to be with deep boot (trunk). "