" Good customer service "
" Great car, good customer services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Professional, effective communication throughout. Pricing transparent, and the car hire company was excellent. Thank you. "
" I have travelled the world hiring cars for many years. I do not recall using National before now. They were excellent, from start to finish. Thanks for connecting us! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good price and easy website to navigate "
" Very friendly and helpful staff and good car. Would be even better if i didnt have to pay such an exorbitant amount for young driver fee! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Very friendly and helpful staff. Very easy pick up and delivery. Only disappointment was no Satnav in car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent .Fast and friendly service. "
" Excellent .Fast and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe many times and will again. "
" Everything was in place. The booking was perfect. Everything was paid upfront so nothing to worry about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It all went really well, except for the point raised above about the lack of a GPS system. "
" The booking process and the inclusion of all US insurance requirements were first class. On arrival at Williston, the receptionist wasn't quite sure about this type of arrangement i.e. pre-booking a US rental from europe, however she dealt with it very well. We collected the car and had driven it for a number of miles before we realised that it did not have a GPS system, even though the inclusion of this facility was one of the reasons we chose this particular car, so that was somewhat disappointing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seamless again "
" Vey quick and efficient, with a good selection of clean and newish cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use Autoeurope, very happy. "
" All good, very quick pick up and drop off. Lovely vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price, good value and seamless experience. "
" Courteous and efficient counter staff and clean and neat vehicle. Overall, a seamless experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" 10 out of 10 in every respect. "
" National without a doubt represent the best car hire experience I have had in over 40 years. Thankyou National. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Faultless. Hassle free collection, vehicle fit for what we wanted, no issues during the time we had the vehicle. Car drop off was again hassle free. "
" Faultless. Hassle free collection, vehicle fit for what we wanted, no issues during the time we had the vehicle. Car drop off was again hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking very easy and communication very good. "
" Very easy to book, and also easy getting the vehicle. The lady helping with the actual car was very helpful and pleasant. Drop off was extremely efficient and very easy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Its easy, reliable and the best value I could find. "
" It was the easiest rental pick up I've ever done, the staff were helpful and friendly and give me a choice of cars to chose from. I will be looking to use national again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used them before. And consistently happy with National; despite being a normal customer. "
" A very good job. I booked a luxury car rental with national as we had 5 passengers and associated luggage. The car assigned was not large enough and national worked to provide a car that was suitable (a VW Atlas). I also changed the rental drop off location and this wasn't an issue with national. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" would recommend "
" great on price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems "
" Unfortunately we had to cut short our holiday by 2 weeks due to the impending crisis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'd like it. Will recommend to my friends "
" I'd like it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good indeed "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above. "
" Only thing that could have been better was more choice of vehicles in the category. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service and very easy to deal with! "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book .Love that insurance is included. "
" very easy- was a member of emerald club so no paperwork involved. Got to pick out the car of choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had a great holiday and the rental car worked very well. But like I said, I did have to upgrade. AutoEurope prices are far better than booking direct with rental companies. I always do compare using your site, although I had to book direct with Enterprise in April in Atlanta and with Avis last August in Nairobi. still a great service. "
" I had to upgrade as the car I found wasn't to my satisfaction. It was a very small SUV. It is the fifth time I have hired to pick from Las Vegas McCarran airport and the cars are getting smaller every time. I have to commend the quickness of the rental process which is the main reason I choose National. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Simple ,a quick check of my details,a swipe of my credit card.Did not try and sell me any upgrades etc.A nice clean car,very polite and helpful,a real pleasure, will definitely hire there again. "
" Exceeded our expectations,would recommend national car hire,just brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to navigate web page fair pricing good service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely perfect as usual "
" As always excellent throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic "
" Excellent can't say anything else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" The car provided was smaller than expected based upon the category chosen even though we could choose any executive car but they were basically the same size. Thankfully we could just about fit the 4 suitcases in the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service will use National again on future visits. "
" Very good service when booking in no pressure to up grade, infact upgraded car was offered and accepted. This was the most hassle free experience in seven visits to the USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good rental "
" Excellent personable services at the counter. Easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good experience and have booked previous USA rental with National and AutoEurope which provided a similar great experience. Would be good if could select some of the options such as electronic toll pass and sta nav at point of booking. "
" Great selection of vehicles on arrival at Boston which we upgraded to get the in-car sat nav. Had a car with low mileage and good clean condition which we took the roadside breakdown option and electronic toll pass which provides peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent all round. "
" Excellent and quick check out/in. Car with only a few miles on the clock - new Toyota Rav 4. Excellent vehicle for our needs. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeeipe were really easy, it was nice to talk to someone on the phone and get the reassurance regarding insurances etc "
" The car was great, it was brand new and clean. The shuttle location wasn't really clear so better sign posting or directions once you get into LAX arrivals would be useful. We used the machine to pick up car as counter only had one person on and really long queue but machine was straight forward. At drop off we were stood waiting for 5mins wandering who to speak to but eventually sorted so no big issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Excellent process in every respect. Comfortable and clean car. Both collection and return very efficient. "
" Good clean car. Collection very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car "
" Could not exit at gate at Miami airport as girl could not find booking. Had to return to supervisor for him to complete "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am happy to share these positive views with others. "
" The gentleman who handled the booking and paperwork at Las Vegas Airport on Christmas Eve was really helpful, welcoming and courteous. It made for a good start to a great vacation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" EASY TO BOOK, EASY TO GET TO DEPOT VIA SHUTTLE SERVICE, EASY TO PICK UP CAR AND EVEN EASIER TO DROP OFF! "
" Just turned up at the depot, went to the counter where there was no que, hence I was attended straightaway. After about 5 minutes I was given a green paper that was to be handed to the person in the kiosk who guided me to the cars! That's it, we had a choice of cars, though not he one I wanted, a FORD ESCAPE! But flow less procedure and very easy to pick and drop off! BRILLIANT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" clear,easy booking. "
" i had to buy sat nav for the car, even though car already had one.staff should be informed about what the car provides, in order to avoid extra costs!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" E "
" E "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It's so easy in the USA - I wish it was the same in Europe "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointing as we have used this many times before at palm Beach and Miami but Fort Lauderdale was not as good "
" They did not have a suitable enough car. Luckily we could use an Alamo vehicle "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The vehicle given cost us extra in fuel also we were given no guidance on its use. "
" We were only given the choice of 3 vehicles all of which were significantly bigger than what we had booked. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Consistently works well and has the back up of local or UK telephone assistance. "
" The vehicle was as billed and there was a good number to choose from at the site. However some of them were showing wear on the seats in the back of the van. Staff at check-in and check out were all good with no issues. One of the stronger memories will be the wait of well over 1.5 hrs at LAX and the scrum there was to get on the buses once they started to arrive after a long delay of no buses. The situation was quite scary with crowds of people pushing to get on the buses. I believe it took 5 buses for us to get one. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall very satisfied. "
" Received a decent upgrade - full size 7-seater SUV for the standard sedan we paid for. Love the Emerald benefits, especially the spouse drives free option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Counter staff was not helpful at all did not check my voucher for what I paid for and me it was up to me to figure out since I did not directly get additional things direct from national. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fast & efficient, thouroghly recommended. "
" Excellent, efficient, service. Car was virtually new, would definitely book with National again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everyone was so friendly and couldn't do enough for you. "
" First class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" ok "
" Another booking made through Auto Europe that went smoothly and was easy on the traveler. "
" Easy after hours pickup. "
" Appreciated help in finding a one-way booking over phone. "
" Added a lot of taxes to the one-way fee I'd been quoted by Auto Europe. Very pushy about upgrading from the Compact class car I'd ordered to a bigger one. Verging on the dishonest about the "smallness" of a compact - in fact bigger than I'd expected it to be with deep boot (trunk). "