Auto Europe
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NEW ZEALAND CAR HIRE REVIEWS
AUTO EUROPE NEW ZEALAND Car Rental Reviews
Average Rating for Auto Europe :
AUCKLAND, NZ - Reviewed by COLIN - 27 July 2025
" A smooth hire experience from pickup to return "
" Great value for money with a good selection of hire companies to pick from at our location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by IAN - 05 May 2025
" As above disappointing first contact. Had to wait 2hrs to collect or pay an additional day.....strangely when I return it 2hrs early I don't get a days refund! "
" Disappointing first impression. Flight arrived early but despite car being available I was told I had to wait 1hr 50mins to collect it or pay for an additional day. The car provided was marked as no damage yet had numerous chips and was scratched on the rear wheel arch. Having had to return to the counter I was told "okay I'll just sign it as signed out as you indicate" and never even checked it. I assume it being a one way rental they weren't too concerned. Brakes were a little grubby but otherwise the car was very good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CHRISTCHURCH, NZ - Reviewed by JOHANNES - 21 March 2025
" Good experience with both Autoeurope and Ezi car hire in Christchurch NZ. It was however more expensive than I expected. "
" Pick up and drop off in Christchurch was easy, staff was very helpful and polite. The vehicle, Rav4, was perfect for our trip. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ALAN - 07 March 2025
" All went well, as expected. "
" All went well, again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ALLAN - 04 March 2025
" All in all, everything went very smoothly. "
" This is the 2nd time we have used EZi and as beforeeverything went smoothly with EZi on pick up and drop off (although the car rental drop off in Auckland is not the easiest to find). Our only complaint is with the car, a Ford Focus. This is not a criticism with EZi but it is not a model of car we would ever choose again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NELSON, NZ - Reviewed by COLIN - 03 March 2025
" Good customer service "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by ALAN - 12 February 2025
" Very satisfied. "
" Good quality car in the group I had booked. Clean and tidy condition, low mileage. Very satisfied with the rental and Europecar service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by NICHOLAS - 09 February 2025
" Simple, straightforward booking experience. Info provided was clear and concise. Everything turned out as advertised. "
" It was very "easy"! Professional, friendly and quick service. And no hard sales pitch to buy upgrades or extra insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by IAN - 06 February 2025
" Excellent service and value "
" Staff were helpful in changing return venue from domestic to international drop offs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JOHN - 31 January 2025
" Actual car rental was great "
" Easy to find the desk, unfortunately only one person on the counter which led to a very long queue & therefore felt rushed. Possibly not all information given as would if not under so much pressure. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by STEVEN - 21 January 2025
" No complaints highly recommend "
" No issues quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by MARC - 24 December 2024
" . "
" Cheapest in Auckland, good car, efficient staff "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by ALUN - 05 December 2024
" Excellent! "
" A very smooth collection and very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PENELOPE - 29 November 2024
" Ezi were quick and efficient at pickup, very helpful to us after an extremely long flight. The little hybrid automatic was a delight to drive and very economical. Highly recommend Ezi and the excellent price through Auto Europe "
" Lovely little car, helpful staff. Finding drop off point extremely difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ALUN - 19 November 2024
" As usual, a very easy booking process and no issues with collecting the vehicle. Will definitely use Autoeurope and Europcar again. "
" It was a pleasure to be served by the staff on the Europcar desk in Auckland airport. The whole process was seamless, the car was immaculate and had very low mileage. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by GRAEME - 19 August 2024
" I've used AutoEurope 4 times in 12 months and will continue to use them. Great value product and experience "
" Pick up experience very quick and easy, just what you need after a long flight. When I dropped car I was hoping they would give me reassurance all was okay. Instead just saying deposit will be released tomorrow if all okay. There was no queue of people. Get theimpression they don't leave the desk for pick or drop off activity. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by ANDREW - 09 April 2024
" Please see 3. "
" The Christchurch pick up was fine however as we travelled on the Interislander ferry from south island to north island we needed to pick up a new car at Wellington. The Wellington pick up was very unsatisfactory. We were told initially that they had no available car for us and only a pick up truck / UTE was available. When I complained an alternative car that was being returned was made available. Overall we waited an hour. In addition the car we were given did not have a completely full tank of petrol. To improve the experience the same class of car should be ready and waiting at the ferry terminal if the hire cars are not allowed to travel over on the ferry. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CHRISTCHURCH, NZ - Reviewed by TIMOTHY - 04 March 2024
" I chose the cheapest car to drive from Christchurch to and back - it was a nearly new Toyota Yaris hybrid which was very good and very economical on fuel. No problems. "
" It was easy at Christchurch Airport don't have experience of anywhere else "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WELLINGTON, NZ - Reviewed by ROGER - 05 February 2024
" Europcar was very good. New car. No administration hassle. Staff were helpful, friendly and efficient. "
" Allthough I booked with Keddy the rental at Wellington Airport was actually with Europcar. The car was a brand new Kia Stonic which was ideal. The service both at collection and drop off was friendly and efficient. The price was good compared with the competition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PAUL - 11 December 2023
" Easy to use great value "
" All round excellent experience and good value too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by ROBERT - 11 December 2023
" Very competitive pricing and good customer service when needed "
" Really easy pick-up and drop-off - the car was in perfect condition and just what we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by FLORIAN - 06 September 2023
" had no contact with auto Europe, i booked online and got my voucher, no big deal, how good auto Europe really is, we ll see now with the process of my claim "
" We had a flat tyre after 3 days, at the beginning nobody helped us and every hotline wanted us to order you auto Europe to sign any policies to repair the car, we left it in the middle of nowhere and after 2 days of a mess we picked up an new one in Queenstown, now Sixt booked 4000 & 275 NZD ! after asking 10 times we found out that they have the wrong email, so the missed one letter! now is my question how i get back my money from auto Europe because we have full insurance??? please contact me as soon as possible! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
WELLINGTON, NZ - Reviewed by CLAIR - 24 March 2023
" Very happy ,all went well "
" All events weny very smoothly both pick up & drop off of car,very pleased as we were not familiar with the locations Happy with cost of hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JANICE - 23 March 2023
" Auckland airport car rental still suffering after floods but flight delay and lost bags caused us to be late for pickup. Some people turned away due to offices closing (not just keddy). Car return signs not all there so we ended driving an extra loop in heavy traffic to find drop off. "
" Staff very helpful but car ordered not available. We're offered an upgrade to ford ranger then car was not available, 2nd ranger offered not cleaned. Finally got ford Everest which was good. Hate to think what mileage we would have got with a ranger! Lucky to get served as office shut at 7pm and people behind us were turned away until the next day - we could not have coped with this and nothing indicated closing time when we booked. No inspection of car for damage etc "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by DAVID - 12 March 2023
" As above "
" Expensive Staff and vehicle excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WELLINGTON, NZ - Reviewed by COLIN - 28 February 2023
" Good value from Auto Europe but Europcar could have been better "
" Europcar takes too long to issue contract. Booking initially couldn't be found. Tedious. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ROBERT - 18 February 2023
" N/A "
" I (and another customer) was given incorrect information about where to go to pick up the car and as a consequence had to walk down a busy road with out a footpath. There was no place to drop off keys at the car drop off location and I had to walk back to the main desk in the terminal. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NELSON, NZ - Reviewed by KEN - 15 February 2023
" Emails clear & helpful. Location & service in Nelson excellent. Car excellent. Drop off could not have been easier. "
" Emails clear & helpful. Location & service in Nelson excellent. Car excellent. Drop off could not have been easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by ALFRED EMSLIE - 14 February 2023
" See above "
" Given a larger car than requested. It was however TOO large .- difficulty getting both into and out of car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by ALAN - 09 February 2023
" Good website. Easy to navigate. "
" Nice clean new car from Europcar (2 months old). Good value, although car returned early due to appalling weather, no refund for the remaining unused 4 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by ALAN - 05 February 2023
" Very easy to deal with "
" First class experience throughout. Helpful staff, lovely car... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTORUA, NZ - Reviewed by PHILLIP - 08 December 2022
" All good "
" All straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by MURRAY - 14 October 2022
" NO problems and everything went well, except on the out-of-hours drop off there were not enough spaces and had to park in another car hire companies space. "
" Felt like a standard car hire company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by GRAHAME - 24 March 2020
" The booking worked without any issues. I got the model I ordered. "
" The only issue was in relation to the tyres on the first of the two we had on a split rental NZ south and north islands. The front tyres were down to the min level at the time of rental on the first car which I rejected and only very marginally better on the car I took. At hand back both front tyres would have been illegal for some time in the U.K. The front desk man advised me that if if the car has a certificate on (which it did) it was legal in NZ. Who am I to argue? That said, it is illogical to me as tyre wear is dependent on mileage they have done rather than a date 3 months earlier when it was last tested. The second car was nearly new and overall a much better driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PICTON, NZ - Reviewed by ANDREW - 12 March 2020
" Have used Auto Europe countless times - always good. "
" The staff member went the extra mile, staying late to meet the evening ferry, and personally handing over the car. She had a friendly helpful attitude, and we found the same when we returned the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by GLENN - 08 March 2020
" Excellently "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ANDREW - 07 March 2020
" Auto Europe are great, but they can't be expected to know about every hire company's mal-practices. Definitely don't hire from Alamo-Enterprise in New Zealand. We made a subsequent NZ hire with Thrifty (again through Auto Europe) and they were good. "
" Definitely avoid this car rental company in Auckland. If you have any claim for damage you'll be in deep difficulty. Their back-office processes for dealing with any car damage are broken - after a month, I still have no reply and I am awaiting a refund, and the 'problem' was a puncture, nothing more. The puncture occurred because the tyre provided on the car was well worn. Also customer service assistant lied to me (or was ignorant) about how the process would proceed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AUCKLAND, NZ - Reviewed by GEOFFREY - 20 February 2020
" Alamo tried to sell me additional insurance, despite me having full insurance from Auto-Europe "
" Car was not ready at the agreed time, 45 minutes late. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by SUSAN - 13 February 2020
" How car hire should be-no fuss, pleasant staff, good vehicle. "
" completely hassle free-the car was ready and the paperwork was dealt with quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JEREMY - 08 February 2020
" Very good overall, but as far as Auto Europe is concerned it needs to be made clearer what the excess insurance covers and what insurance requirements are applicable in country of hire. "
" Experience from Alamo very good, staff were very helpful, prompt and efficient. Only a couple of downers. Firstly the $200 bond taken out on my credit card has not yet been recredited ( 5 days) and apparently could take up to10 days. and secondly I ordered a Corolla but got a Falcon although they said it was in the same class, I think it is an inferior car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUCKLAND, NZ - Reviewed by ANDREW - 07 February 2020
" We often use Auto Europe and we think it gives a great service. I have probably hired 30 times with AE and never given a negative review until this one. "
" I don't think Alamo deals with problems/damage in a satisfactory way, so I would advise users to avoid using them. In our case, we returned the car using the spare wheel with a punctured tyre in the boot - cause unknown, we found the tyre flat as we were about to drive off on the last day of hire. We were required to pay NZ400 (ie considerably more than the cost of a new tyre let alone a puncture repair) and the company gave no acknowledgement that the tyre was a well-worn one close to its legal limit, and that this might have been a factor. We were told we would get a credit when the true cost was known within a day, but a week later the matter has still not been resolved. I don't like the Alamo attitude that the customer is guilty until proved innocent, and I resent being out of pocket. It's shame, because their staff were polite and efficient; but they have bad company policy procedures that they have to enforce. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHRISTCHURCH, NZ - Reviewed by STEVEN - 24 January 2020
" Pick up and drop off was at the terminal which was great, no shuttle to bother with. "
" The car was ready for collection as soon as we arrived it was parked just outside the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by JOHN - 12 January 2020
" Fine. "
" Staff overwhelmed at pick up, car was not ready. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AUCKLAND, NZ - Reviewed by ROBERT - 04 January 2020
" Excellent price and service "
" There was a major issue as the woman at check in would not accept a DVLA code to verify my driver's license ( mine was lost/stolen immediately before the trip). She then accepted my paper license which has not been valid in the UK for years. Europe Car needs to update their procedures for this as I was very surprised and confused at the process. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by IAN - 30 December 2019
" Unfair responsibilities placed on customers to check cars for damage "
" The cars paperwork was incomplete the condition paperwork did not indicate all the damage on the car there was a long line of customers returning to advise their paperwork and condition survey was incorrect The counter staff seemed to rely on customers completing condition survey which questions the motive of ezi they place great importance on ensuring damage is recorded or yr excess would be used to repair this places the responsibility on customers to protect the excess ezi should be more honest and diligent in checks "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
AUCKLAND, NZ - Reviewed by PETER - 29 December 2019
" Given the complexity of the order (one request was actually 2 cars) 1. This could all have been clearer - 2 bookings would have made it clear, where to drop off and pick up in wellington/picton was up to us to find out. 2. The actual details that europcar had were WRONG - despite a number of emails between myself and Autoeurope "
" trip was one way from Auckland (north island) to Christchurch (south island) - we got 1 voucher for this, but actually you have to change cars in Wellington. This was completely badly informed and organised. The ferry we had booked and communicated was a different ferry to the one where europcar had offices and we had to sort this out ourselves. Customer service was TERRIBLE, when you called the local office it went to Manila where they had no idea about what to do about this. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
QUEENSTOWN, NZ - Reviewed by STEVEN - 15 December 2019
" Very smooth, no hidden costs, excellent service "
" Polite, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by JOHN - 08 December 2019
" auto europe used on a regular basis never any problems "
" Simple and easy for collection and drop off. Good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JANE - 14 November 2019
" The process was quick and easy. The car was smooth to drive and filling up with petrol was not a problem, plenty of petrol stations around. We had also hired GPS which was very useful on unfamiliar roads. However we felt it needed updating as it sometimes struggled to know where we were and did like to suggest a route off of the highway when it wasn't necessary. "
" The mini bus arrived quickly at the airport to pick us up and take us to collect the car. Staff were helpful and efficient. On return, handback was quick and as we were not flying that day they called a taxi for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by JOHN - 13 November 2019
" all ran like clockwork "
" all ran like clockwork thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPIER, NZ - Reviewed by RICHARD - 09 April 2019
" As above. "
" Friendly and efficient pick up and drop off, happy with the standard and model of the car. The satnav had a few quirks, which wasn't always helpful when in an unfamiliar town; otherwise all was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by JOHN - 23 March 2019
" Very god staff "
" Efficient and good condition of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by THEO - 16 March 2019
" It was smooth and quick. Thank you EZI "
" Very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by GRANT - 07 March 2019
" Excellent! "
" Excellent throughout, I was impressed by all aspects of my car rental experience with EZI. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHRISTCHURCH, NZ - Reviewed by BARRY - 05 March 2019
" Aaa "
" Only reason I will not use EZI again is the EZI sticker in the rear windscreen. Like most renters I leave a vehicle in some fairly remote car parks in and out of town. These stickers tell everyone that I am a vulnerable tourist and the vehicle could be full of my worldly travel kit. I fully understand EZI needs to commercially advertise but not with me as bait. I always remove these stickers and have done so for forty years of travelling. I have met many other renters who also do this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by JOHN - 02 March 2019
" Auto Europe helped make the reservation and the hire easy, and seemed to get me a very good price. "
" This car rental worked out well, the staff were friendly and well informed, the vehicle was clean, well prepared and did everything we expected/needed. A good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHRISTCHURCH, NZ - Reviewed by ALAN - 02 March 2019
" Ezi "
" Ezi "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PICTON, NZ - Reviewed by ANTHONY - 12 February 2019
" Great upgrade to a Nissan SUV. Spacious and great visibility. "
" On the whole, fine. To make the experience even better, I would recommend that the Picton Dock branch is manned for the arrival of the Bluebridge Ferry. Also, I would like a person to be present on drop off of the vehicle to verify that the fuel is fil and that the vehicle has no damage. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by JAMES - 07 February 2019
" Smooth and effusive "
" Great service, quick pick up from Terminal and only minutes away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by LESLIE - 06 February 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by HELEN MARY - 26 January 2019
" As is often the case the wait at the desk was long and it took too long to do the paperwork. Apart from that no oroblems "
" There was a bit of a wait to get the car. Otherwise all fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by STEPHEN - 06 January 2019
" This was the easiest pick up and drop off for a hire car I have ever had. The staff were really friendly and helpful. "
" Very quick and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JACQUELINE - 01 January 2019
" Highly recommended. "
" Excellent friendly efficient service with brand new SUV. Faultless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by DANIEL - 27 December 2018
" Great experience "
" Although it had been cleaned, the inside of the car needed a bit more cleaning. Other than that, great experience and modern car! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUCKLAND, NZ - Reviewed by BRIAN - 07 December 2018
" Good on the whole "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by HUGH - 03 December 2018
" Well organised, quick transfer, good staff "
" Well organised, quick transfer, good staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPIER, NZ - Reviewed by PATRICK - 30 November 2018
" Simple site to navigate and best prices. "
" Very prompt and efficient check-in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by BRIAN - 19 November 2018
" Trouble free car rental from Hertz in Christchurch. Would use again. "
" Trouble free rental at reasonable price. Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ERIC - 31 October 2018
" Great experience very helpful "
" New car with sat nav great value for money toured a great deal of New Zealand, easy drop off as different location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PHILIP - 25 October 2018
" very good "
" Continue to give good and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PHILLIP - 25 October 2018
" Excellent service to be highly recommended. "
" I found the receptionist very helpful and the paperwork was very straight forward. Very promptly picked up from the airport. Car was ready and waiting. Will definitely use the company in future and recommend to friends and colleagues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by JAMES - 12 October 2018
" Straight forward, no unexpected charges, up graded! "
" Couldn't be easier. Free phone from arrivals, pick up 5 minutes later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by GARY - 22 July 2018
" Excellent service, no hassle.. "
" Arrived before desk open time, and girl fine Bout sorting car early.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by STEPHANIE - 12 July 2018
" Very smooth experience - wish all car rentals were like this "
" Fantastic company, great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by NICOLA - 17 May 2018
" Easy to book and collect and drop off. "
" Great service, lovely little Mitsubishi car for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by RHYS - 12 May 2018
" Form what I remeber your website was a little complicated but in the end I got what I wanted. "
" I was really pleased with the customer service I received from the Ezi Auckland centre ( I believe from Mr Smith) There was no upselling pressure and everything was explained clearly and readily. The car was modern and clean, although there was a rattle from the dashboard that often became annoying less smooth road surfaces. Drop-off at Auckland airport was straightforward although the operative who checked the car over didn't bother to let me know that all was well. I waited about 15min enquiring, being told that if he hadn't returned to tell me of a problem all was well! However, this doesn't detract from my overall experience, Ezi provided me with excellent service at an sensible price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CHRISTCHURCH, NZ - Reviewed by ARMAR - 26 May 2015
" Very efficient and helpful. Good quality car. "
AUCKLAND, NZ - Reviewed by CHRISTOPHER - 09 February 2015
" The "full size" car we were initially given at Picton was not big enough for three adults plus luggage. Fortunately we were then offered a Holden Commodore, which was appropriate and suitable. "
" See above. "
AUCKLAND, NZ - Reviewed by TREVOR - 24 October 2014
" The website described this car rental company as ON AIRPORT. This is misleading as they are certainly OFF AIRPORT "
" Perfect customer service. However, the car was 8 years old, quite grubby inside and with 250,000 km on the odometer. Not what I would expect for a rental car. "
PICTON, NZ - Reviewed by GLENIS - 01 December 2013
" Making a reservation was straight forward. Car was ready for collection, thank you but paperwork took an age as the computer system was 'down' Leaving the car at Christchurch airport was an inconvenience especially as we had to go into the air terminal to deposit the keys, no one was interested in checking the car. An office in central Christchurch would improve services enormously "
" as above "
AUCKLAND, NZ - Reviewed by ROBERT - 02 April 2013
" The booking system was ood and the link to the car supplier in NZ was efficient. "
" The Subaru Forester we rented was old with over 150,000 kms on the clock. The engine performed really well on our 6000 km trip and hardly missed a beat. There was plenty of space for passengers and luggage. We did have problems regarding the car. Part of perished the plastic trim broke off as we were travelling along the road and the rubber sealing strip for the windscrean was loose and partly flapped in the wind at regular intervals. This was fixed, free of charge at a windscreen repair shop when we had a stone chip fixed. Towards the end of the trip there was a whining soud coming from the front drive mechanism and we did wonder whether we would make it to the airport. It was in need of a service. We were, overall, satisfied with the car "
CHRISTCHURCH, NZ - Reviewed by SARAH - 02 April 2013
" Very helpful with any queries and easy to use booking system. "
" Very helpful with any queries we had, with a quick response. Car was great really good quality and made the trip run smoothly and stress-free. "
CHRISTCHURCH, NZ - Reviewed by STEVEN - 04 March 2013
" Having a freephone number was definitely beneficial as there were quite a number of things which needed to be sorted out due to the booking confirmation not being finalised online. "
" They were okay but did hire be a car with illegal rear tires (treads too worn) which I did't spot until the end of the hire. The car was functional and worked okay which is all I really wanted. "
CHRISTCHURCH, NZ - Reviewed by DERWYN - 09 February 2013
" Everything was straight forward and easy to use site "
" No problems "
WELLINGTON, NZ - Reviewed by EDWARD - 06 January 2013
" Although we could not pick the car up at the airport on arrival. The journey to the their depot was on our route to Porerua, so we were quite happy. Not sure we needed the additional insurance cover and felt somewhat pressured to take it. also the sat-nav was too expensive and in the event did not work, still waiting to see if company will credit my card. Had to pay additional 30 dollars to leave the car at the airport on New Years day, which I think was expensive - especially as we saved the company the drive from their depot in the city. All in all the car was just what we needed and we had no problems throughout the journey. "
" see above "
DUNEDIN, NZ - Reviewed by NICHOLAS - 06 January 2013
" Easy to book. Good communication and reminders "
" Very efficient, polite and friendly. No queues or hassle. "
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