Auto Europe
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NUR RENT BOSNIA AND HERZEGOVINA CUSTOMER REVIEWS
- 5.9
- 6.7
- 6.4
- 6.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
NUR RENT BOSNIA AND HERZEGOVINA Car Rental Reviews
Average Rating for Nur Rent :
Showing Results 1 to 9
Page 1 of 1
SARAJEVO, BA - Reviewed by SLAVEN - 16 February 2022
" (LIS) Ada (Reservation Support) Feb 4, 2022, 14:11 AST I am still waiting for my refund and hopefully for some compensations for inconvenience caused by your incompetence in choosing partners in Bosnia. Could you please let me know when will I get my refund and compensation. "
" Day before vehicle collection I visited "The Office" in Sarajevo and realized that office never existed on given address. My uncle lives in the same address for last 50 years and he never heard of Nur Rent. Second. Telephone number provided was discontinued. After contacted Auto Europe office I was given new number with office in Tuzla and Mostar. . On Collection date the vehicle and the driver never arrived. After 20 calls the Male called Aldin answered saying that he didn't know anything about the rent and that he will, maybe if he finds a free car, deliver it tomorrow. I gave him an hour to let me know about new delivery. He has never replied . I contacted the Auto Europe to find alternative vehicle but unfortunately new rentals were 3-4 times more expensive so I was promised the full refund. I was expecting a compensation as well, for my long distance calls from Bosnia as well as for inconvenience for missing day of my rental and paying higher fees for new rental with the other company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SARAJEVO, BA - Reviewed by SULAIMAN - 06 July 2021
" Auto europe was not helpful in this experience allthow i was a customer for many years and rent many cars from them "
" very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SARAJEVO, BA - Reviewed by VESNA - 04 March 2020
" Not bad.... "
" Car did not have any liquid for window wash, nor chain for excessive weather. Otherwise they are very polite. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TUZLA, BA - Reviewed by FAHRUDIN - 25 February 2020
" Stress free airport. "
" very friendly,easy and transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BANJA LUKA, BA - Reviewed by SEFER - 27 December 2018
" Good... "
" Very friendly staff...great service...will book again.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SARAJEVO, BA - Reviewed by KENAN - 12 December 2018
" Great "
" all oK. great dealer. just waiting too long for a deposit return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SARAJEVO, BA - Reviewed by ANES - 21 August 2018
" This was not a great experience!!! "
" Breaks were not in a good condition, dangerous. On pick up told us that is compulsory to pay for car wash, although that was never mention in the contract and it never happened previously , ever and I rent car in Sarajevo often... not good enough for high price we paid "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SARAJEVO, BA - Reviewed by MOHAMED - 16 July 2018
" You are not helping me much in getting my rights from Nur rent a car "
" WARNING * SCAM AGENCY Think 1000 times before you rent from this agency and don't be fooled by the good reviews posted by the friends of the owner. This agency almost got me killed, ruined my holiday and charged me through the teeth for it. You might think you are saving money by renting through them. The truth, you will get a super old car with hundreds of thousands of miles and poor maintenance. In my case, I got a car with bad brakes and wheel balancing and NO ABS. I had a situation when I needed to break strong to save my life from a rogue driver and ended up losing control of the car and hitting the side of the road. I then call the agency to see what I need to do. Instead of offering to help, the first response was that they are going to take my deposit.. without even trying to see what was the damage. Next day they were charging my credit card left and right (fortunately I blocked it when I saw their reaponse). Now after taking the deposit, the manager wanted to take the police report so he could get the full insurance refund ( I should not have paid the excess as the accident was not my fault.. but again this is not your typical rental agency). After an argument they stopped responding to my messages and calls, leaving my stuck in Bosnia not knowing what to do. I asked for a simple invoice and damage report to justify what they are charging me and they refused to provide them. Please be careful.. pay an extra few euros and get with a reputable agency so you get a good service and good support in case of problems and avoid these thugs. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SARAJEVO, BA - Reviewed by GEHAD - 21 June 2018
" recommend very much. "
" nice contact man of the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10