Auto Europe
- North America
- Central America
PAYLESS ICELAND CUSTOMER REVIEWS
- 7.3
- 7.2
- 7.1
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
PAYLESS ICELAND Car Rental Reviews
Average Rating for Payless :
KEFLAVIK, IS - Reviewed by KATIE - 11 December 2024
" Could have done with new windscreen wipers. A part from that all good. "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
REYKJAVIK, IS - Reviewed by STEPHEN - 04 December 2024
" Auto Europe... always the best and always the cheapest. I use them 8-10 times per year and have never had an issue. Thanks a lot. "
" Great service in Iceland from Avis. Even got a lift back across the airport due to the cold weather. Nice people. Great cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by MARTIN - 29 October 2024
" No specific comments "
" Experience was good- Avis were primary provider and very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFLAVIK, IS - Reviewed by MARY - 13 March 2024
" All good. Car easy to find But if a pain having to send all the faults with the car body work to an email address as there was not a real person at the collection point. "
" Avis counter didn't know if bought insurance which would have helped if they did "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REYKJAVIK, IS - Reviewed by STEPHEN - 08 November 2023
" Overall, excellent. Thank you again. "
" I was very pleased with the whole experience. Unfortunately I had to return the car after just one day due to a family emergency back in the UK. One of your colleagues suggested that I request a credit for a future use given the unused three days of rental. Thank you for your consideration of this request. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by IAIN - 05 October 2023
" As above. "
" Seamless - highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by STANISLAV - 13 August 2023
" Auto Europe my go to place for car rental in Europe. "
" Iceland is an expensive country, and the price was higher than I would pay in other countries, but it was the cheapest where I needed it. The car was a bit leggy. It had nearly 100K km, and it was struggling in the first gear. There was also some noise from the rear suspension. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
REYKJAVIK, IS - Reviewed by JOHN ARTHUR ROBERTS - 05 July 2023
" Hiring a car in Iceland would appear to be the most expensive in the world. Why is that? "
" The Mazda X2 is a pretty dull car to drive compared to the Astra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by ARLETTE - 03 June 2023
" Car was faulty which required me to pay for a tow service and nearly miss my flight. still waiting over 6 months later for reimbursement. multiple emails and calls with no changes to the situation. horrible service especially as it was not my fault. "
" booking online was ok. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
REYKJAVIK, IS - Reviewed by WADE - 29 March 2023
" The staff were friendly and the car was good "
" Easy process picking up and dropping off good car clean and well maintained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by NICOLA - 09 February 2023
" Good experience, no problems "
" Simple to book and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by R - 29 November 2022
" Excellent "
" Overall, it was a very pleasant experience. The car provide was very nice. Personally I will choose automatic next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by IGOR - 01 November 2022
" Important notice!!!!! Error payment condition. On Iceland Avis do not accepts Diners/Discover card as described online. "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by PAUL - 06 September 2022
" All v positive. "
" Everything was perfect. Got a free upgrade on the vehicle as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by ADAM - 02 September 2022
" Putting a middleman in the hire seems to cause more issues. "
" Further charges due to exchange rate differences, better to book direct. Kept trying to sell more insurance at the desk even though we'd already paid for the higher cover. Told that we'd have to pay and claim back through AE. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
REYKJAVIK, IS - Reviewed by SARAH - 31 March 2022
" Hassle free "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by PAUL - 24 March 2022
" It was all pretty straightforward, and no pushing of extra insurance by payless as I had bought cover from auto europe. "
" It worked really well, expected more hassle but was pleased. Would look to use again next time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by KIRSTY - 16 February 2022
" Booking process was straightforward "
" Very disappointing overall. The cat was a hire for 6 days and had no oil in it. So I had to buy oil before I even made it into Reykjavik from Kevlavik. The counter guy on the way out did not tell me why he charged me £80 for CDW when I thought I'd already paid it and the lady at the returns counter on Sunday was extremely rude when I told her I'd had to buy oil and did not offer any kind of apology. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
KEFLAVIK, IS - Reviewed by GARY - 14 October 2021
" Apart from drop off, very good "
" Not really the fault of Payless, but the signage at Rekjavik airport for rental car drop off is terrible, I spent 40 minutes circling the airport in darkness trying to find the drop off area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by SERGIO - 23 September 2021
" The conditions of the car were very poor. During the journey I found damaged not registered on the car. Corrosion on doors and the warning for oil service came out in less than 600 km. Iceland roads conditions require good car maintenance schedules. "
" The car has not been the type I pre booked. Suzuki Jimmy is not the same as vitara. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
REYKJAVIK, IS - Reviewed by SAMANTHA - 16 September 2021
" I do use autoeurope and really like it and will use this again. I am just flabbergasted at my experience this time which isn't auto Europe's fault. "
" I arrived to be told the car is not ready and to come back in 30 minutes which was okay. I went back to the desk and was told to check the vehicle for marks and was given a list or the marks that was on there. I ended up having to take 8 other photos of other marks which were not noted. I turned on the engine and the engine light and EPC light was on a orange warning which was not mentioned. I turned off the car to then go back to the desk. I noticed bugs in the back seat and clearly the inside wasn't cleaned which they specifically said was due to covid. When going back to the desk the lady was helpful not really that apologetic and managed to get another car which thankfully worked. I ended up being delayed for over 2 hours with the back and forth to get a new car. Out of everything which annoyed me the most they talked about how clean the car would be inside and out and it was far from it. Overall the lady at the desk was helpful, however, easily the worst car collection I have ever had to do. Dropping off was easy and fine. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
KEFLAVIK, IS - Reviewed by NEIL - 07 July 2021
" I hope this is a one off experience and not consistent as it was very poor and frustrating as I was late for my business meeting "
" It took over an hour of queueing at the airport to collect the keys, which is unacceptable, note - all other rental companies cleared their queues significantly faster. Four people were serving until the queue size reduced, whereby two of them disappeared which angered all the remaining people in the queue. I complained about the duration and was upgraded on the car, but this had several large scratches, and the engine sounded very rough (it has 77k km's which is the most I've ever seen on a rental). "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
REYKJAVIK, IS - Reviewed by STEPHEN - 17 June 2021
" Auto Europe have never given me any problems and I have used them numerous times. Payless I would never choose them again "
" . First car developed an engine warning light fault within 40km. Second vehicle was new but within 5 days had developed an engine oil leak. 3rd car was OK but 3 cars in 7 days was not at all what I expected. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
REYKJAVIK, IS - Reviewed by KATHERINE - 24 June 2020
" See above awful all round. I doubt the car would have been there for us had we been able to travel "
" We never received the voucher. Money was take. After booking and we have been trying to contact you since then for a confirmation of the booking and then latterly to cancel as we were unable to travel. You are refusing to refund as we didn't cancel in time but we tried and this is the first communication we've had from you that is not a response to our recent threat to sue you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFLAVIK, IS - Reviewed by JONATHAN - 28 February 2020
" . "
" No transparency over costs to reduce insurance excess, extortionate rate charged, which if Ash damage was more than the initial rental. A scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
REYKJAVIK, IS - Reviewed by PETER - 16 December 2019
" Great car great service "
" I was very impressed. Friendly staff good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by PHILIP - 22 November 2019
" Easy to book, easy to pickup and drop off, nothing hidden "
" Great service, and lift back to airport after drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by LASZLO - 19 November 2019
" The staff made renting a car very easy and smooth for my partner and I. "
" Very friendly and helpful staff. Very reasonable prices. Will definitely be recommending to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFLAVIK, IS - Reviewed by JENNIFER - 07 November 2019
" Won't be recommending "
" When we finally got to the pick up point (where the signs to it were awful) we were left waiting for about 40 mins having been told 'a colleague will be with you soon' this was quite infuriating as the longer we were waiting the more darker it was getting outside (I'd never driven in Iceland before and booked an early pick up for this very reason) so I was not happy. By the time we actually got to speak to a member of staff, she was rude. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
REYKJAVIK, IS - Reviewed by CHRISTOPHER - 26 August 2019
" My experience with Auto Europe was pretty good, the website was easy to use and a competitive price was offered. The excess insurance was also competitive but this didn't stop the car hire company trying to sell me their own product on pick up - it would be helpful if Auto Europe could advise the car hire company that the customer has already taken out this cover to avoid the hard sell at the car hire pick up desk. I would have rated Auto Europe higher had not have changed my booking a few days before travel - I had chosen a car hire company where I could pick up at the airport but this was changed to pick up off airport via a shuttle bus. When I asked to change to a hire company where I could pick up at the airport I was advised this was possible but at the current price which was higher than I had already paid - I would have expected the price paid to be honoured as this was a change made by Auto Europe not me; I kept my existing booking. "
" The pick up procedure took ages with one person on the desk at the off airport Payless depot, I estimate a wait in the order of 30 minutes. There were two other parties in front of mine. The focus seemed to be on selling additional insurance rather than getting people into their hire cars and on their way. The tactics used to sell the insurance were dubious with tales and pictures of wind and sand damage - I wasn't asked whether I already had excess insurance (which I had already taken out through Auto Europe) and when I said I had I was advised it wasn't as good as the Payless (Avis) insurance but I declined the Avis insurance anyway. We were given a car from the group above the one we had booked with no extra charge but the condition of this vehicle wasn't great with dents and scratches on the outside and not very clean on the inside. It turned out that one headlight did not work and there was a steering vibration above 80kph (both of which were reported on drop off). Drop off was quite efficient once I was informed there was no need to go into the office (after having gone into the office!) as there we representatives checking cars in the car park but we hadn't been approached. Subsequently I have realised there was an additional charge on my hire agreement for what appears to be something called RSN which I have emailed Payless (Avis) about as I don't recall being advised of or agreeing to this - I am awaiting a reply from them. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
REYKJAVIK, IS - Reviewed by GRAHAM - 31 March 2019
" A "
" Smooth and easy. Modified times the week before, online, with no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by DEE - 27 February 2019
" When I got to the car the full tank I was told the car had was in fact nearly empty so I had to return to the desk to have this noted which delayed me. "
" No comment. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
REYKJAVIK, IS - Reviewed by MAXWELL - 16 February 2019
" The car I was provided with was unusable and unsafe and almost caused a nasty accident upon leaving the airport. How this managed to pass any kind of checks I do not know. When driving in a straight line the was veering off to the right very badly, and when I had to break hard, the pull to the right was so severe it almost put me off the road and into a ditch. When I took the car back to where I got it from, that itself was actually quick to be swapped. However, upon returning the car from rental, they charged me an extortionate amount for a chip in the windscreen which was there when I drove the car off. I only noticed this about 5mins up the road after collecting the car, and after having to go back already with the previous car, and hassle involved in sorting all that, I didn't think I`d need to do anything about it, as I`d have thought this was recorded already. When dropping the car back, they were insistent that they were going to charge me for this damage to the screen which was already there. They couldn't even check the previous car to see if it was fit for road use, which as I said almost caused us to have a severe accident, and they claim they`d have noticed a screen chip. I`m furious about the whole situation and is quite a large chunk out of pocket for something that wasn't even my fault. They didn't even offer a discount for the inconvenience of the previous car, nor seem bothered about the accident I almost had due to the car condition. I would never ever use this company again, nor anything related to them. Once I have caught up with my work from being away for a few days, I`ll be contacting my lawyer to seek legal advice. "
" The car I was provided with was unusable and unsafe and almost caused a nasty accident upon leaving the airport. How this managed to pass any kind of checks I do not know. When driving in a straight line the was veering off to the right very badly, and when I had to break hard, the pull to the right was so severe it almost put me off the road and into a ditch. When I took the car back to where I got it from, that itself was actually quick to be swapped. However, upon returning the car from rental, they charged me an extortionate amount for a chip in the windscreen which was there when I drove the car off. I only noticed this about 5mins up the road after collecting the car, and after having to go back already with the previous car, and hassle involved in sorting all that, I didn't think I`d need to do anything about it, as I`d have thought this was recorded already. When dropping the car back, they were insistent that they were going to charge me for this damage to the screen which was already there. They couldn't even check the previous car to see if it was fit for road use, which as I said almost caused us to have a severe accident, and they claim they`d have noticed a screen chip. I`m furious about the whole situation and is quite a large chunk out of pocket for something that wasn't even my fault. They didn't even offer a discount for the inconvenience of the previous car, nor seem bothered about the accident I almost had due to the car condition. I would never ever use this company again, nor anything related to them. Once I have caught up with my work from being away for a few days, I`ll be contacting my lawyer to seek legal advice. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
REYKJAVIK, IS - Reviewed by YVONNE - 13 February 2019
" Please thank the chap tbat booked us in at Reykjavik he was fabulous x "
" Counter staff at Reykjavik absolutely fanastic .. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by BARRY - 22 January 2019
" Small car probably too small for Icelandic roads in winter. Should not be an option to go ahead with this. "
" Very good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFLAVIK, IS - Reviewed by PENNY - 07 January 2019
" see above, "
" The counter staff woman that we dealt with at the airport was very rude. I started to speak in Icelandic, and immediately she cut me off and said curtly "we do not speak Icelandic here". She processed our car and wanted me to sign the documentation which stated that we had seen the car and that it was in good condition, yet we had not seen the car at that point. Every now and then she would turn to her colleague and speak in Polish, and it seemed evident to me that it was snide comments about us. The form also required us to sign saying that we had been given the option to pay in our own currency and not Icelandic krona, which we were not. The vehicle by the way was absolutely fine. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFLAVIK, IS - Reviewed by RHODRI - 20 December 2018
" Generally a very unpleasant experience and I'll never use Budget or Avis ever again. "
" The lies we were told by the staff member of staff while picking up our rental car was unbelievable! The sole motivation was to make us purchase optional extras such as sand and ash protection (which was £200 for 4 days). For example, we were told that we didn't have windscreen damage waiver included and needed this extra cover. Windscreen cover was included in our original package. We were told the state of the roads were terrible in Iceland when in fact they're better than the UK. We were told we wouldn't be charged for fuel if the car was returned with a full tank yet £77 was taken from my credit card which I'm still trying to get back. Our Hyundai i10 had 90,000 miles on the clock and a cracked windscreen when we picked it up – which is very dangerous, especially with the high winds in Iceland. Not surprised that this damage wasn't marked on the contract when we picked up the key as no one would accept this! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
REYKJAVIK, IS - Reviewed by PETER - 03 December 2018
" Apart from long queue and delay picking up vehicle everything was great! "
" Long delay collecting vehicle. 1 hour!! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REYKJAVIK, IS - Reviewed by ALI - 30 November 2018
" Very good service and good value for money "
" Excellent come and not too much chatter "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
REYKJAVIK, IS - Reviewed by CHRIS - 28 November 2018
" The overall experience was very good. The car had a lot of damage which was not on the sheet so I took a video but no issues at all on return. "
" The overall experience was very good. The car had a lot of damage which was not on the sheet so I took a video but no issues at all on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFLAVIK, IS - Reviewed by BJARNI - 08 November 2018
" As above. "
" As usual , good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by MICHELE - 01 November 2018
" all good,no problems. "
" Quick and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by SAURABH - 24 October 2018
" Payless was not a good vendor to provide cars. I have taken cars on rent multiple times in UK and this was the worst experience to hire a car. The staff was very cold in their dealings "
" The car was given was old, while booking i had booked a higher class of the vehicle with the impression that it would come with a GPS. But the counter staff told me that they have removed GPS from all cars and i would have to buy additional GPS at the cost of 70 GBP for 4 days. I asked for another car at the counter and although i could see there are multiple cars of the same vehicle class in the car park, they didn't assign me another car. When i was on the road the car had to be tried 3-4 times before it could start. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KEFLAVIK, IS - Reviewed by AIDAN - 20 October 2018
" The line to be served was long and slow. The car was not ready on time and I was left to wait 1 hour for the car to be readied. It was late at night with 3 young children after a long flight. A alternative car should have been provided to me. I later discovered that the car had faults: chip windows, faulty anti-crash, front light not working and the car tires were worn. "
" The line to be served was long and slow. The car was not ready on time and I was left to wait 1 hour for the car to be readied. It was late at night with 3 young children after a long flight. A alternative car should have been provided to me. I later discovered that the car had faults: chip front window, faulty anti-crash electronics, front light not working and the car tires were mostly worn out. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFLAVIK, IS - Reviewed by PAUL - 03 October 2018
" Very good. Next time provide map as promised. "
" No map provided. On booking we were told map would be provided. Otherwise very good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by BJARNI MARKUS - 21 September 2018
" No further comments "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by RAYMOND - 13 September 2018
" Allowing for comment in #3 above, the staff at pick up and drop off were very helpful, pleasant and friendly. they made a tourist feel welcome. "
" Overall very happy. My one comment is that at pick up the staff should be more clear about explaining local road laws. For example, explain toll roads, lights must be on at all times etc. In many countries road tolls can be paid online up to 24 hours after going through the booth. In Iceland they had to be paid by cash or card to an operator at the time. This was not obvious and neither was it explained at pick up. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
REYKJAVIK, IS - Reviewed by ROBERT - 12 September 2018
" Very straightforward "
" Straightforward, car was replaced without hassle after it broke down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by WAYNE - 09 September 2018
" See above comments waste of money my final comments "
" The car we got originally was dirty old and the smell inside was shocking when I drove it a loud banging noise from the front of the car that was only a couple of hundred yards . I went back to the counte to exchange the car they exchanged it for another car a bit better it had 80000 kilometres on the clock we have been to Iceland on numerous occasions this was one of the worst cars I have ever hired driving a few miles out of the airport the pressure tyre warning lights came on I had to pump up the tyres in the garage in Reykjavík i will not be using this hire company again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KEFLAVIK, IS - Reviewed by JONATHAN - 06 August 2018
" Generally OK. We were upgraded to a bigger car although the upgrade was I suspect a car which was too old for the category it should have be in. However, it did the job and was OK. "
" Difficulty finding the drop off area. More accurate directions would have been helpfull as it was raining and the area is full of other car rental drop off garages. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
REYKJAVIK, IS - Reviewed by IAN - 30 May 2018
" Overall it was a good experience, good value, friendly staff at collection and good car! "
" Drop off was a bit fraught as we had to wait around for the car to be checked and were nearly late for our flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by ROBERT - 18 May 2018
" Fine "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
REYKJAVIK, IS - Reviewed by PAUL - 16 May 2018
" As above "
" Once again the counter staffs main aim is to sell more extras rather than just use information I'd already given when spending time booking online. They took over 40 mins trying to tell me I'd booked two cars when it was obvious I hadn't as they could see my confirmation email on my phone. Moaning it must be wrong as I had paid £10 cheaper than their current cost even when I say I had a voucher that reduced it. Also trying to sell me extra Excess insurance as "the website" yours doesn't give adiquate cover for ash & Chips. I actually have annual Hire car Excess already which does cover me but still tried to bully more out of me. In fact it must be policy as customers either side of me at the counter weee getting same treatment. (Their warnings "oh especially if you're visiting the South with the flying Ash" is scare mongering. I had to spend 5 mins going around the car in pouring rain to check all the damaged bodywork (photographing chips not on their form) The car itself wasn't particularly clean inside & getting it into any gear was a constant struggle for the whole 4 days, from someone who drives over 20,000 miles a year. Dropping off the car was the easiest thing staff friendly & efficient. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
REYKJAVIK, IS - Reviewed by THOMAS - 15 May 2018
" Easy and efficient "
" Simple easy affordable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by KISHOR - 30 April 2018
" Easy airport pick-up and drop. "
" Counter staff too pushy to sell extras "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9