AUTO EUROPE PERUGIA, ITALY Car Rental Reviews

PERUGIA, IT - Reviewed by PHILIP - 14 September 2025

" Competitive as usual "

" Great little almost new car and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 12 September 2025

" Excellent. price ,staff and car all good "

" Excellent. price ,staff and car all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 11 September 2025

" The plane was late. When I arrived at the airport Autovia office was closed , unlike all of the others. there was a paper with a number to ring which was answered by a machine to take a message. When I phoned the next morning they said that the booking was cancelled as I did not turn up to collect the car. The I went to the office later in the morning the man said I could not have my booked car , I could not make a new booking , I could not have my a refund "

" The plane was late. When I arrived at the airport Autovia office was closed , unlike all of the others. there was a paper with a number to ring which was answered by a machine to take a message. When I phoned the next morning they said that the booking was cancelled as I did not turn up to collect the car. The I went to the office later in the morning the man said I could not have my booked car , I could not make a new booking , I could not have my a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by DAVID - 10 September 2025

" No problems dealing with Auto Europe - very easy process. "

" Long queue & wait before getting to counter - this was frustrated by people in queue going to the front for 'fast tracking' as they were preferential customers. Vehicle had quite a number of scratches - all documented but vehicle proved to be very comfortable & reliable. Surprised we had to pay some sort of local tax per day amounting to 64 euros on top of rental charges already paid. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by STEPHEN - 08 September 2025

" Very happy with the service and the price. "

" Very prompt and professional service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by DAVID - 23 July 2025

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DEBORAH - 20 July 2025

" Efficient and friendly service "

" Quick and easy pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 12 July 2025

" Smooth process throughout. No surprises, just great service. "

" As ever, excellent service at every stage: initial paperwork, pick up and drop off, condition of car and competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICHOLAS - 12 July 2025

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 25 June 2025

" Reasonably efficient service "

" The Quick Pass facility was not operating and it took 1 hour to get the car which was in an overflow car park across a gravel road. I have been charged extras following the hire including late return allegedly after my flight left. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by CLARE - 21 June 2025

" Good people at Perugia airport "

" Perugia airport very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERUGIA, IT - Reviewed by GRAHAM - 10 June 2025

" Very disappointed with the car rental. The vehicle many areas of damage and had not been washed or prepared properly. Very disappointed. Usually, I have good experiences with booking via Auto Europe. "

" The car was in poor condition and very unclean. The car had not been washed or prepared. The fuel tank was not completely full. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by CHRISTOPHER - 08 June 2025

" Good website, plenty of choice, great prices "

" All as expected, no problems, would use again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by POPPY - 25 April 2025

" Nothing to complain about "

" Very friendly counter staff and a brand new car - no complaints! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JONATHAN - 21 April 2025

" Highly recommended "

" Everything went as hoped for, great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 07 April 2025

" Auto Europe are great "

" Budget /Avis are always trying to upsell which is really annoying "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by BRIGITTE - 17 March 2025

" Easy booking. "

" Used you many times, reliable and good you seem to avoid scams and hard sell of other car hire companies "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by MR PAUL - 04 March 2025

" No further comments "

" Have used them for many years. Trouble free pick up, excellent car and no problems with drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 14 November 2024

" Easy to book and often the best price compared with others, thanks. "

" Easy to pick and a brand new car. Full information given including a local map Clean and ready to go Ideal car hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MR PAUL - 10 November 2024

" This is a company I have used many times before without problems and if the price is right I shall continue to use them. "

" Absolutely fine. No one at the desk at drop off time but a clearly marked box in which to leave the key meant there was no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by PHILIP - 08 October 2024

" Easy process. "

" Pickup OK. Return process now relies on them checking the condition of the car later, rather than while you wait, which is a little worrying since it would be too late to dispute "new" damage found. Car was already showing signs of wear and tear. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by CHRISTOPHER - 03 October 2024

" Absolutely no hassle and nicely presented car "

" Very quick at service desk. Car close by. Friendly staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by HOLLY - 01 October 2024

" Easy to book & feel confident in the service. "

" The car battery died when we were stuck in traffic on the motorway. None of the emergency numbers on the key fob or that we found online worked so we ended up having to get the police to tow us to the hard shoulder and jump start the car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by JANE - 27 September 2024

" We often use Auto Europe and have always been very satisfied. "

" Only 2 staff and a long queue at the Avis/Budget counter. We waited nearly 50 minutes to collect the car despite having a Budget Quick Pass (this was completely pointless/ineffective). We were allocated a SEAT Arona with a smaller boot - it only took one medium-sized case - than a Volkswagen T-Cross. The bodywork had extensive dents and scratches. As some had not been recorded on the rental paperwork, it meant going back to the counter which delayed our journey even more. As we made sure we got to the airport early, the drop-off process was more efficient. This was the first time we had rented a Budget car and we are unlikely to do so again. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by PHILIP - 15 September 2024

" All went well "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by MR PAUL - 13 September 2024

" Simple and clear to use and good prices. "

" Easy collection, much appreciated as it was late, and simple drop off to friendly staff. First class car with a user friendly radio and reversing warning lights. Very happy with it all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICHOLAS - 10 September 2024

" Not Auto Europe's fault, but I trust there will be a review of Ecovia's performance before they can continue to be part of the pricing options "

" Car handed over at 11.30pm with no condition check. Car parked in the dark so could not check condition. Next day found many dents and scratches. Returned to airport next day to draw attention to this. Still no inspection. Took my own photos. On returning car, still no inspection. On return to UK received email with damage report claiming compensation. Whole experience unlike anything in UK - very unprofessional. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PERUGIA, IT - Reviewed by DAVID - 10 September 2024

" AutoEurope I think have better terms and conditions than some other aggregator websites like Easyjet so the experience is better for the customer. "

" The situation at Perugia Airport was good. The young lady was very helpful, there was a problem with the first car allocated but the second car was good and fit for purpose (not cleaned but that was fine given the circumstances). The reason I would not recommend is based on my experience three days prior at Pisa where the service was appalling. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by GREG - 09 September 2024

" Good car & efficient service. Some additional costs on collection but not outrageous "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SARAH - 14 August 2024

" We booked a car with 5 seats but were provided with a car with only 4. We had paid for a bigger car and so therefore feel we were oversold / had a cheaper product than we paid for delivered "

" We booked a car with 5 seats but were provided with a car with only 4. We had paid for a bigger car and so therefore feel we were oversold / had a cheaper product than we paid for delivered "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHELE - 07 August 2024

" Efficient service and polite staff "

" Efficient staff and very much liked our rental car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by SUZANNA - 02 August 2024

" Xxx "

" They have added location charges which I don't pay when I hire with say Sicilly by Car at Perugia airport. My Auto Europ charge is fully inclusive by comparison What I pay when I book is what I pay. I think Avis plays the s.ame gtrivk so I wo't hire with them again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by HUGH - 20 July 2024

" Not great. "

" Booking process at terminal took far too long. First car was a damaged wreck. Interior panel fell off before even starting. Car refused, and should never have been offered. Replacement OK. Paperwork supposed t have been emailed to me but despite three requests it never came. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PERUGIA, IT - Reviewed by STEPHEN - 08 July 2024

" Great value car rental , good on site location close to arrivals . "

" Nice easy check out , helpful assistant . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 07 July 2024

" Great range if hire companies at each location I have used so you can choose the best value for money "

" Although long queue at check in staff were very efficient when I got to front. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by GRAHAM - 26 June 2024

" I love Booking with Auto Europe, it's reliable and very dependable "

" Very easy process, thank you. Good Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DRAGOS-MARIAN - 24 June 2024

" On arrival I found the vehicle full of scratches and dents that were not on the paper work so I had to take photos and walk back in the terminal building and let the staff know about this which delayed my journey by 30 mins or so. The interior of the vehicle was dusty. A few days after dropping off the vehicle I received a bill of @ 17 euro. Can someone explain to me why I got charged this amount of money? "

" On arrival I found the vehicle full of scratches and dents that were not on the paper work so I had to take photos and walk back in the terminal building and let the staff know about this which delayed my journey by 30 mins or so. The interior of the vehicle was dusty. A few days after dropping off the vehicle I received a bill of @ 17 euro. Can someone explain to me why I got charged this amount of money? "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 2

PERUGIA, IT - Reviewed by SAMUEL - 11 June 2024

" New car - every mark was already listed. Friendly efficient staff at the desk and when we returned the car "

" Could not have been more helpful from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANDRZEJ - 05 June 2024

" Additional charge made without my authorisation "

" My invoice included a payment for servizi opzional of 57.50 euro which was not authorized or made clear to me on collecting the car. Please clarify. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 03 June 2024

" All good and good pricing too "

" Brilliant experience with Keddy/Europcar in Perugia, the staff were fantastic (and you can't usually say that about Car Hire staff). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SUZANNA - 01 June 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICHOLAS - 25 May 2024

" Claudia at Perugia Airport was excellent and was evidently working hard to please all her customers. Only let down by the Hyundai. "

" I was allocated a Hyundai i20. This is not a suitable vehicle for car hire. It has many audible warnings. Its camera picks up signs from side roads, slip roads; displays them on the screen then bings, bongs, buzzs, screeches at you whist driving. I took it back and asked for a less 'tech' car. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MR PAUL - 18 May 2024

" All very efficient from start to finish "

" Friendly helpful staff. Very easy to collect car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by IAN - 04 April 2024

" N/a "

" N/a "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by MARK - 22 March 2024

" Quick andxeasy "

" They're always great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DANIEL - 01 March 2024

" Apart from "pending security" charge by Maggiore 5 days after check-out, happy with service by AutoEurope "

" The Security Deposit charge on my credit Card still on after 5 days & a call to Maggiore very unsatisfactory & been told untruth!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by JOHN - 01 March 2024

" Auto Europe is my go to on-line place for car rental. Best booking, customer care and value. "

" As usual, great rental experience. Car was a little old (no sat nav, poor radio, etc.) but I had chosen the cheapest option so maybe that was to be expected. Still, I will continue to use Auto Europe for my car hire bookings as my experience has been very favourable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by RICHARD - 01 March 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 01 December 2023

" My go to car hire company. Fuss free and always reliable. "

" Always a reliable company to deal with. The car on this occasion was fine, but not as low mileage/new model as usual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by DAVID - 24 November 2023

" Happy and would use again "

" Easy to pick up car , which was ready , clean and ideal for our needs "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by PAUL - 10 November 2023

" Easy to use. Good range of hire companies and vehicles. "

" I have used them now for several years and I am very happy with the service and the cars I have rented from them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by VITTORIO - 30 October 2023

" Very positive throughout "

" Nothing to report "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by JANETTE - 29 September 2023

" The car was dreadful - damage on every panel. It was a hybrid which we weren't told about and I haven't driven before. I got used to it. Also it had 78000 kilometres on the clock! "

" When I collected the vehicle I was told I would have to pay an additional 50 euros. When I queried this the gentleman reviewed my voucher and then said he would check. In fairness to him he did resolve the issue but it is very disconcerting. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by PAUL PHILIP - 18 September 2023

" It was not made clear when I took your insurance excess waiver that if I had needed to use it I would have to pay budget and then claim it back from you. I assumed this would be handled between you "

" Took a long time to collect car as desk was shared with Avis and only 1 person on duty which meant the airport lights were switched off by the time we picked the car up so were unable to check for damage "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by PHILIP - 12 September 2023

" Good booking and rental experience "

" Great all round "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 05 September 2023

" Booking experience was fine. "

" Very long wait to collect car. The first car had problems, so returned to counter for another car. Overall, it took an hour to get out of the airport. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PERUGIA, IT - Reviewed by FABIO - 27 August 2023

" No further comments "

" My only comment is that it would have been helpful to know to go to the Europcar desk at the airport - spent ages looking for Keddy... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by CRISTINA - 19 August 2023

" Easy to use, easy to change reservations as needed "

" Efficient and friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by DAVID IAN - 15 August 2023

" Excellent customer service "

" Great customer service at desk. Lady at desk very friendly and informative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by HEATHER - 08 August 2023

" Good service "

" friendly and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SUSAN - 24 July 2023

" Easy booking and competitive prices.. "

" I have used Sicily by car many times. Excellent service. Prompt and fuss free. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by TARA - 26 June 2023

" PLEASE SEE COMMENTS ABOVE. I HAD A COPY OF MY LICENCE ON PHONE BUT THIS WAS NOT SUFFICIENT. WE PAID €130 FOR A TAXI PLUS THE HIRE CAR AMOUNT OF OVER €200. I APPRECIATE I WAS ENTIRELY TO BLAME BUT A LITTLE SUPPORT AT THE AIRPORT WOULD NOT HAVE GONE AMISS OR SOME KIND OF REIMBURSEMENT. MY HUSBAND IS 80 YEARS OLD AND IT WAS NOT A 'HEALTHY' SITUATION TO BE IN! ESPECIALLY AS IT WAS A SUNDAY AND NO ONE ELSE AT THE AIRPORT WHICH INCIDENTALLY WE QUEUED AT THE DESK FOR OVER A HOUR. WON'T BE RECOMMENDING AUTO EUROPE TO ANYONE SOON. "

" UNFORTUNATELY I PICKED UP MY HUSBAND'S DRIVING LICENCE INSTEAD OF MY OWN. IT SEEMED COMPLETELY ILLOGICAL THAT WE COULD NOT CHANGE HIM TO BE THE LEAD NAME. WE COULD NOT CANCEL THE CAR AND WERE UNABLE TO REBOOK ANOTHER CAR AS THERE WERE NONE AVAILABLE!! OBVIOUSLY, THERE WAS, AS OUR PREBOOKED CAR WAS SITTING THERE. VERY, VERY DISAPPOINTED WITH THE WHOLE EXPERIENCE AND WON'T USE ECOVIA AGAIN "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by DAVID - 25 June 2023

" Would recommend and will use again "

" Easy to book and reception very helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NEIL - 20 June 2023

" Perugia Airport is not very big but car hire was a breeze "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 11 June 2023

" Efficient process for pickup and drop off. Very pleasant and helpful staff. "

" No hassel rental, just how I like it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DUNCAN - 31 May 2023

" none "

" none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by CHERALYN - 29 May 2023

" As always a very good service received from car hire companies when we use Auto Europe and that's why they are always our go to company for car hire. "

" Very efficient service and a brilliant greeting and service from counter staff. Very easy to pick up car and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 26 May 2023

" Very speedy check in. Good, clean car and easy drop off. Only criticism is that there was no windscreen washer liquid in the bottle but this seems to be a problem with most hire cars, in my experience. "

" Very good, as always. Friendly and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MARK - 13 May 2023

" Auto Europe have been brilliant & very helpful both before I picked up the car in confirming when Budget closed their desk on the day of pick up & in dealing with my complaint / request about the alleged damage to the car. I would not recommend Budget. "

" Budget claim that I damaged the car, which was not pre-existing. They only notified me 1 week after I dropped off the car. Despite a request to provide evidences, they have failed. They have proceeded to charge my account but the amount they have charged is different from the invoice I received. I will not be using them again. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by JANETTE - 09 May 2023

" Have used Autoeurope for many years and always have very good service. "

" Collection was fine, we were early and the desk wasn't open but they did open at the advertised time. Car was good, but when we returned to the airport the desk was shut even though they advertised that it would be open. Also I have received a very complicated bill which stated that I owe them money, a whole 96p which has been taken from my credit card! With the fee that is a £1.00. I don't understand why I owe them money if I paid you for a car - we have hired literally hundreds of cars from Perugia over the years usually Sicily by Car and this is the first time this has happened. I know it is a tiny amount but still seems a little weird to me. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 30 April 2023

" All went to plan with easy collection and drop off, thanks. "

" Was surprised at the amount of damage on such a new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by SUZANNA - 22 April 2023

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 12 April 2023

" Efficient and friendly as always bar my small complaint about the queueing system "

" I am not convinced that the new queuing system is necessary. Personally I found it irritating and ignored it without problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RACHEL - 20 March 2023

" Easy, quick and professional service. "

" Always a great company to hire from. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DOUGLAS - 25 February 2023

" We feel we were scammed at check in and charged an unnecessary additional 50 euros. "

" We were charged an unexpected 50 euros at check in to add another driver. We explained we didn't want a second driver but we were told at check in that this had to happen and we had to pay the additional charge. We were not happy but were not given an alternative. Is this a scam?? "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ROBERT - 04 February 2023

" See above "

" The team at Perugia airport are friendly and efficient, and the cars always clean in good order. They get 10 out of 10. However the support if something goes wrong is zero out of ten. Last year my hired car developed a puncture. Sicily by car did not repair the puncture. They came and took the car away, leaving me stranded. The house in 10km from the nearest shops. However, one of the Perugia airport team came to collect me when it was time to depart and himself took me to the airport. I lodged a complaint when I returned to the UK. I was charged about £50 for the repair of the puncture, from which I had no benefit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RACHEL - 26 January 2023

" Easy, quick customer service. Recommended "

" Always efficient and professional a pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PETER - 19 November 2022

" Easy pickup. Car park within walking distance of the terminal "

" Easy pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DANIELA - 08 November 2022

" 100% satisfied, highly recommended "

" I am always been happy with Sicily by car service, always friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 06 November 2022

" Nothing more to add. Good experience all round. "

" As ever, easy pick up, good car and a very easy drop off. What more could one want? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PATRICK - 04 November 2022

" Pretty good however the type of car at booking appeared to be somewhat different to the car we received, but we managed. "

" Overall good service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 18 October 2022

" Good overall experience "

" Good overall experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by SUZANNA - 14 October 2022

" Xxxx "

" Xxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CLIVE - 05 October 2022

" See above. "

" The car had body damage when we picked it up. It was notified and recorded, it didn't affect the driving, but it was somewhat unsightly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by MARTIN - 04 October 2022

" Overall good "

" All excellent except long wait- 50 mins to collect car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANTHONY - 04 October 2022

" Fairly good value, efficient service "

" Decent car, easy drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 19 September 2022

" I cannot recommend them more highly. An excellent start to our holiday in this wonderful country. "

" The staff were delightful. Very friendly and helpful, the best I have experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JANE - 31 August 2022

" Not very impressed with this last experience "

" I found the staff when we took the car very helpful and polite,but the lady we returned the car to rude.Every time we had to deal with her in the past she as allways been the same "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by OLIVER - 28 August 2022

" Very good. "

" Very smooth transaction,staff very friendly and helpful, easy drop off procedure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by COLIN - 25 August 2022

" I have been billed twice for this vehicle once by AE Europe and once by Europcar. I have sent an email to AE Europe and am awaiting a response. Apart from the double billing I am more than happy with everything else. "

" I have been billed twice for this vehicle once by AE Europe and once by Europcar. I have sent an email to AE Europe and am awaiting a response. Apart from the double billing I am more than happy with everything else. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MATTHEW - 23 August 2022

" N/A "

" The collection experience could have been better. We had to queue for 90 minutes. In addition there was no clear signage at the desk for where auto Europe operate from. We had to Google Keddy the results of which indicated we needed the Europcar desk. There was one tiny sign saying Keddy at the back of the counter which could not clearly be seen. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by CRISTINA - 15 August 2022

" easy to use and good prices "

" great staff and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 12 August 2022

" Very good indeed. "

" Great service at counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by ALASTAIR - 07 August 2022

" Very easy to book with Auto Europe and the ability to cancel and rebook is excellent. Staff in call centre are always helpful and knowledgeable. Prices high this year but this seems to be the case post - pandemic. "

" Very expensive in comparison to experience at Pisa with Dollar/Hertz in previous years. Car was mostly fine but had front tyres which were nearly bald. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by CRISTINA - 20 July 2022

" easy and reasnable prices for the market "

" Great service - stayed open despite flight being 2 hours late. `very friendly and helpful. Car prices are very high now so can;t saw that it is good value. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 12 July 2022

" As above. I feel a little misled by your website. You show cars larger that hertz provide. If I had understood the real size of the car I would get than I probably would have opted to pay more "

" Helpful person. And all very quick and smooth. But the car itself was smaller than we expected. We booked a car that was. Keep Wrangler or equivalent (Autoeurope advertising). But we got a Fiat 500x. This is clearly smaller with a curved back window and less storage space. Hertz actually have a picture of the Fiat in there paperwork (which the assistant showed us). But nevertheless we then had trouble loading our bags and there was no option to change or even upgrade at our cost. Frustrating when everything about the process was very smooth "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SHELDON - 10 July 2022

" As above - we have been using Auto Europe for many years now and overall have always received vry good service from Auto Europe - usually we have no problems with the particular rental car company supplying the car rental - sometimes not the case. "

" rental costs were much higher than all our previous rentals with Sicily by Car The car was not really very clean when we collected it and after we were away from the airport, we discovered that there was no water in the windscreen washer unit tank! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by MICHAEL - 07 July 2022

" Everything went smoothly. Just can't get over the price and how disappointingly basic the car was. "

" I'm fairly shocked still over the price I paid for 12 days car rental. The total came to £1,665 and I was driving a Lancia Y. The cars standard and drive felt like it would have been bottom end 20 years ago. I understand there must be extreme difficulty getting cars at the moment and demand totally outweighing supply. But even so, I felt overcharged and short changed with the car. I was travelling with a large group and clearly had the worst deal amongst us. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERUGIA, IT - Reviewed by PAUL - 20 June 2022

" Clean, newish car and an unexpected upgrade so very happy. "

" Excellent as always except for the price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 28 May 2022

" Straight forward from start to finish "

" With booking and paying online makes pickup quick and easy and the drop off as well correspondence is very good before you pick up the car, would definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 27 May 2022

" all good "

" prices seem to have doubles since last year "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by THOMAS - 20 May 2022

" hassle free "

" Despite giving all info/details (passport, driving licence, credit card, booking reference) on line before arrival, I had to give them all again at the counter. Unnecessary delay in collection. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 06 May 2022

" Speedy collection of car with a drop even easier as the SBC agent was in the car park on our return. "

" I have been using Sicily By Car for many years and they have always been friendly, efficient and provided good cars at competitive prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 04 May 2022

" Efficient "

" Very good service and a fair price "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JANE - 15 April 2022

" Great "

" Very knowledgeable pollite and experienced staff would recommend to anyone. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by HEATHER - 11 April 2022

" Everything was fine thank you "

" Thank you for your courtesy and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by GRAHAM - 29 March 2022

" If these prices are kept against competition you are destination car hire in Europe . Confusion re international driving licence requirement was a little concerning on phone as its a basic in car hire . Seemed not to be required on arrival . It is stated in the small print but not in "documents required on collection " "

" Car needed a check on timing unless its how Citroen engines run ! Extensive electronic signing of forms on arrival could be done/ read /uploaded pre departure as no time to check what was signed for .Then related to designated car on arrival .Very pleasant staff to be commended . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by KENNETH - 26 March 2022

" Hassle free and very efficient service "

" Hassle free car hire yet again from Sicily by Car at Perugia airport. Took longer than usual to book in but guess the queue was long because of the reasonable price and therefore more people choosing them. The member of staff was already in the car park when we dropped off the vehicle ... we were very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JENNIFER - 23 March 2022

" Provides a good choice of car services to choose from at competitive prices. "

" The staff were friendly and professional as usual. I always receive an excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by RICHARD - 12 March 2022

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by PAUL - 22 November 2021

" Good cars, good prices and a warm welcome. "

" I have used them for many years. The cars are always good and the prices competitive. I also much appreciated the warm welcome back after more than a year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SUSAN - 03 November 2021

" Very efficient "

" Quick check I as form filling done online in advance. Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RODERICK - 28 October 2021

" very happy "

" I always use europcar at Perugia airport which I fly to frequently "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 29 September 2021

" N/A "

" N/A "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by DENISE - 23 September 2021

" Good experience except for having to take a petrol engine car. "

" I always seek a diesel car to economise on fuel but often only petrol vehicles are available. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by ROLAND - 22 September 2021

" Auto-europe has always worked well for me "

" The car was much smaller than I was expecting for a 'compact' car. Adding the named driver was 120 euros. The final extras was 144 euros i presume because of VAT. Customers should be warned of VAT on top of a quoted price "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by WOJCIECH - 09 August 2021

" I've booked car rentals through Auto Europe for many years now and have found the company to be unfailingly competitive and - whenever I've had occasion to contact Auto Europe staff by phone - very efficient and helpful. "

" It's worth flying into Perugia just for the car rental with Sicily By Car. It would be difficult to find a more helpful, friendly and - above all - utterly trustworthy team of staff. I've regularly rented with them for many trouble-free years now, and hope to continue long into the future. The last thing you need when you arrive on the flight from London is the lottery of a typical car rental - but with Sicily By Car at Perugia Airport it's invariably a straightforward, efficient and worry-free transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by TOBIAS - 07 August 2021

" Good customer service at the airport in Perugia "

" Very friendly and efficient gentlemen on collection and drop off "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by HARRIET - 23 June 2021

" As above "

" Reasonable price, friendly service, good experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANDREW - 16 November 2020

" All good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 11 November 2020

" Good rates and the ability to amend or cancel bookings until 48hours before without charge is excellent. "

" Very friendly and courteous counter staff. A simple and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by BENJAMIN - 19 October 2020

" I have no idea why I was charged another €113 when I returned the car ? Please can you explain ? "

" I have no idea why I was charged another €113 when I returned the car ? Please can you explain ? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 2

PERUGIA, IT - Reviewed by JUNE - 12 October 2020

" Auto Europe website very easy to navigate and total protection additional insurance highly recommended. The staff I spoke to were also very helpful. The Italian staff at Perugia airport were very welcoming, friendly and understanding at the Avis desk. I would recommend Auto Europe and Avis based on my experience. "

" Friendly and understanding staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MARK - 28 September 2020

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 26 September 2020

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by TIMOTHY - 16 September 2020

" easy to navigate website with competitive pricing and easy terms and conditions. "

" I was expecting a VW Polo or same. The car i was allocated was quite basic Renault Twingo, a small car> it had 50K on the clock and in average condition, and could have been cleaner inside, but we had no problems with it for the week we had hired it. Car collection was pretty straight forward in the airport. Standard paperwork was processed but my copy of the form I signed was unintelligible because the carbon copies and the handwriting made it almost impossible to read the detail on the form. But we had not problems and the car was dropped off where we picked it up from, with the keys 'posted' through a letter box at the Avis kiosk, which was closed when we arrived to get our flight. To be honest I would far rather leave the car keys with a person who cold validate with me, that the car was returned in the same condition, before i leave the country, so that any issues can be dealt with there and then. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by HEATHER - 11 September 2020

" When the car broke down, I called assistance who came to remove the car from in front of my house. The next day we took a taxi to the sbc office at the airport and was provided with a replacement car. No charges were incurred except for the Euro 140 for taxi. Please will you look into this "

" I am very satisfied with the people in the office at Perugia airport. They are friendly and efficient. I go to Perugia normally four or five times a year and have always had good service and a reliable car until this year unfortunately when the car broke down.......see below. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by MARTIN - 29 August 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ROBERT - 03 August 2020

" Having used Sicily by car Perugia frequently over 5 years, they deserve top marks for the service they provide. And none of the hidden extra charges that seem to be the norm with many other larger car hire companies. "

" New cars, efficient service, friendly staff, no nasty surprises. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by SUSAN - 13 July 2020

" I always book car hire through Auto Europe and have taken advantage of their price match policy in the past. "

" Efficient, no fuss service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHRISTOPHER - 03 April 2020

" The above says it all but I would also add that the petrol tank was only three quarters full - another trick to make money. Luckily I noticed it and reported it to the desk. Not a company to be trusted.......AVOID! "

" I was conned by the staff at Perugia airport Italy to purchase something I made perfectly clear I did NOT require. The Auto Europe people take your money quickly but offer little help thereafter. As a regulatr customer I had hoped for better. BE VERY CAREFUL IF YOU RENT FROM THIS ORGANIZATION. DO NOT TRUST EITHER AUTO EUROPE OR BUDGET CAR HIRE. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by PHILIP - 18 March 2020

" Ok. As usual. Shame we couldn't go. "

" We didn't actually go to Italy this time, so I cannot comment on the service for this hire period. However, I will say that whenever we go to Perugia airport, we choose Sicily by Car because the service is friendly and fairly efficient (for Italy). We would choose them next time we visit (soon we hope - but who knows?). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RACHEL - 14 March 2020

" Very disappointed as I use Autoeuropa a lot that I couldn't transfer my booking to a later date. I understand your cut off is 48 hours but frustrating for me. "

" Sadly due to the fact and uncertainty of the Covid 19 virus abc that I am a care giver to vulnerable people I sadly cancelled my booking just over 48 hours. My booking was through Auto Europe they stated Budget would have already taken the payment so couldn't refund or allow me to book in April which is what I wanted to do. I rang Budget direct they suggested I needed to talk to Autoeuropa. Budget in Italy did offer a discount but this was more expensive than internet prices. I was very disappointed noted to not travel and not to be able to transfer my booking. Thanks "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by PHILIP - 09 March 2020

" All okay, credit card not unblocked quick enough "

" Okay "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by MARK - 05 March 2020

" See above "

" Poor. I have used these several times formerly without an issue. On this occasion, the petrol indicator was faulty. The car was returned full but I have now been charged despite them agreeing at the time, I would not be. Not happy and talking it up with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PERUGIA, IT - Reviewed by JOHN - 05 March 2020

" Never disappoints. "

" Always reliable, quick and fuss free. Great vehicles very well prepared and very competitive on price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by IAN - 04 March 2020

" Pleasant experience from start to finish. "

" Always a good experience with the guys at Budget Avis Perugia, we always use them. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MONIKA - 27 February 2020

" I was charged more than I expected which was not explained to me. I paid a deposit and expected a full refund but an odd amount of extra £40 was charged to my credit card without an end of contract summary "

" I was charged more than I expected which was not explained to me. I paid a deposit and expected a full refund but an odd amount of extra £40 was charged to my credit card without an end of contract summary "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by ROBBIE - 26 February 2020

" - "

" Lots of random charges put on my credit card after the rental ended. None of them consented to. Impossible to speak to anyone to sort it out "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by ROSEMARY - 20 February 2020

" love Auto Europe ! "

" very easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by DOUG - 20 February 2020

" No problems and great price "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ROBERT - 15 December 2019

" as above "

" Efficient and friendly staff. Good quality cars No hidden costs Sicily By Car Perugia Airport get full marks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 04 December 2019

" Please share "

" Great car, good price on promotion so better than usual price. Unlike other providers I wasn't made to pay extra for spurious after hire services such as 'cleaning because I'd left an empty water bottle in the car as with previous hire with another provider at Perugia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MARK - 04 December 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by FERGUS - 28 November 2019

" As Above "

" Due to flight cancellation had to return car to Bolognia Airport - no problems just pay the advertised fee "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 23 November 2019

" Another excellent experience with Autoeurope and with Sicily by Car. Great service, great value. Why look elsewhere? "

" Another excellent experience with Autoeurope and with Sicily by Car. Great service, great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by HEATHER - 17 November 2019

" Paid a reasonable amount this time. Like to be able to call free and speak to someone. This has been helpful in the past. "

" Have confidence in the man who handles the booking to be polite and regards wishes and needs in providing the type of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 01 November 2019

" on "

" Car fine, but lack of handbook, shouldn't be assumed that all cars are the same "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 31 October 2019

" My sole complaint was that there was no water in the windscreen washer which, given the weather, was not a problem but it could have been. "

" I have used them for many years and have always found them competitively priced and the staff both efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by PHILIP - 30 October 2019

" Booking fairly straightforward "

" Usually very friendly at Perugia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by IAN - 29 October 2019

" Good all round "

" We always use Budget/Avis at Perugia, because Michele and his family are a pleasure to deal with unlike some of the other companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ROBIN - 11 October 2019

" All good no issues "

" Great service thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANNE - 11 October 2019

" auto-europe have proved to be a great find. They provide good prices, are responsive on the telephone and flexible about making changes without fuss or charge. "

" 9s because it is hard to give "perfection" to any company, service can of course vary, but for us, two or three times now they have provided a good and friendly service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by ELIZABETH - 09 October 2019

" Excellent!! "

" Excellent!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JANETTE - 08 October 2019

" See 3 "

" Poor 'Budget' signage at Perugia airport so joined the wrong queue and wasted 30 minutes... Staff were very pleasant but had probably had enough by time we arrived at counter and wanted their lunch. Absolutely no handover about workings of car so had to learn vagaries of hand brake as went along. Car had obviously had some hammer but in the end served us well. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by JOHN - 05 October 2019

" Auto Europe is consistently reliable. Great service and best value every time. "

" Always reliable, always great cars. Excellent service all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 27 September 2019

" Fantasic. Very good service at the desk. "

" The staff at Budget were fantastic and gave a very personal service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by AGNES - 16 September 2019

" |Everything great...apart from the satnav!! "

" Everything worked well...apart from the Satnav. I tried it briefly then realised I should use Googlemaps instead. So I didnt use the satnav. The receptionist at the return said he would try to take it off the charges....I wonder if he managed?Every "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHELLE - 16 September 2019

" see above "

" My wife forgot her licence (obviously her fault) but got another family member to come to the airport to transfer the hire to his name. Despite your representative being very helpful on the phone the sicily by car representative refused to do the swap. We eventually went to Avis to get a car. Your representative was great and confirmed that the cost would be deducted from a future hire as we use you a lot, but Sicily by car were dreadful. We will NEVER use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by JOHN - 26 August 2019

" Excellent "

" Always very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ROBERT - 12 August 2019

" Happy customer "

" Perugia Airport Sicily by Car staff are always friendly, helpful and there are never any hidden costs. Much better than all other rental firms in Perugia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JILL - 06 August 2019

" See above "

" Unfortunately, for the first time using Maggiore, the car was not in good condition when I picked it up. I did not immediately notice that there was no water to wash the windscreen, nor did I see until I needed to use it that the boot was extremely dirty -- it looked like someone had used it to transport bricks as there was red dust throughout and some plastic sheeting. I reported this at drop-off but the kind woman there said that because I'd picked up the car in Perugia she couldn't give me a discount. This is the first time I've ever had such a problem with either Maggiore or Auto Europe. It didn't ruin my holiday, of course, but it didn't make a great impression. I do wish to state however that I love Auto Europe for its efficiency, good prices and convenience. I use it 99% of the time when I hire a car abroad. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by WILLIAM - 27 July 2019

" Very helpful staff. The whole process was effortless. "

" The whole experience was stress free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by FERGUS - 18 July 2019

" See above "

" A few days into our rental we returned to the Airport and asked to upgrade to a larger vehicle and would pay the additional cost, we were told by the young lady that no cars were available that day, when asked could we return another day she replied that no cars were available for the next week. I checked Europcar website & it shower larger cars were available - clearly this young is in the wrong job. It ruined our vacation as our vehicle did not fit the job "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 11 July 2019

" I have used auto europe for several years and have recommended them to several persons over the years. "

" They provide a hassle free professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANDREA - 25 June 2019

" Excellent from start to finish. "

" Great car hire experience. The staff were brilliant, really friendly and helpful and no high pressure regarding added insurance. The collection and drop off were very easy and the car was excellent. Would definitely hire from them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHELLE - 10 June 2019

" I would definitely recommend them. "

" We found Frank and the staff at Perugia airport extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by LINDSEY - 06 April 2019

" Quick and easy "

" Really god service at the desk in collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ROBERT - 28 February 2019

" As above "

" As a regular car hirer at Perugia airport I always find the staff efficient and helpful, and the cars in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 17 January 2019

" As in question 3. "

" They are always my first choice at Perugia airport. Always friendly and efficient, I have hired cars from them for many years without any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by BEVERLEY - 26 December 2018

" I collected the car from the airport at Perugia after flying into Rome. There were no incoming flights at that time but the desk was open and that meant easy return when I departed from Perugia on 23rd December. Easy and excellent fast service Thank you "

" The car - Citroen C3- was very comfortable and easy to drive and was also economical "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JONATHAN - 13 December 2018

" Also, i couldnt even plug my iphone into the music system to play my own music without downloading an app which I have never had to do before "

" The car was dirty and had used tissues left inside. This was at Ancona as the pane was diverted due to fog. I had to make an entirely new booking....i wasn't given the opportunity to amend the existing booking, which I thought was very unehlpful when one finds themself in such a predicament "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by JOHN - 29 November 2018

" Excellent. "

" We use Sicily by Car regularly and receive a consistently good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 26 November 2018

" Nothing to add to the above. "

" They are always my first choice at Perugia Airport. Easy and friendly to deal with and more often than not I find myself with a better car than the one ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 24 November 2018

" We had to pay for a one way drop off charge that was more than the car rental for the week , although the plane divert was not our fault , we're also charged extra car tax and airport charges .... why ? The original quoted price is nothing like the final cost ... very deceiving! "

" We were diverted to Ancona , and whilst the staff assisted us in changing our car rental , they were not helpful and tried to sell us every possible extra. Including changing the fuel charges and insurance. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by JOHN - 24 November 2018

" Auto Europe is an excellent way to secure the best deal with very reliable hire companies. Simple to use and always quick and efficient. "

" As previously, all aspects of my hire with Sicily by Car were very satisfactory: price, administration, condition of car, etc. Very satisfied customer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RUSSELL - 19 November 2018

" very efficient "

" car was what we expected but it would have been nice if it had been washed and valeted before we collected it. It wasnt filthy, just obviously not really clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by MARK - 16 November 2018

" Great "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANDREW - 07 November 2018

" good "

" I booked thru website why not offer same or better deals direct? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by STEPHEN - 03 November 2018

" Efficient and friendly "

" Staff are exceptionally helpful compared to other agencies at Perugia Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICOLE - 01 November 2018

" Very straightforward "

" Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PAUL - 22 October 2018

" Clear, easy to use and time saving. "

" I have used this company many times over a number of years and have always found them efficient and friendly. Also they have provided me with a variety of interesting cars, often better than I was expecting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ELIZABETH - 21 October 2018

" Very efficient. "

" Outstanding in all respects. I had the same kind of excellent service from Keddy/Europcar at Ancona airport in September "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHARLIE - 18 October 2018

" Don't see a difference between Optimo and Auto Europe - not sure why being asked separately "

" No free space to park the car on drop off and un-manned desk creating some uncertainty "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JOHN - 12 October 2018

" Very efficient staff, helpful and knowledgable. All good. "

" Swift service, clean car. Everything went according to plan. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ALEXANDER - 11 October 2018

" Overall satisfactory "

" The pick up process was rather slow "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by RACHEL - 01 October 2018

" I was disappointed to be charged a few hundred pounds for some very minor scratches. Luckily I had separate insurance, "

" RIp-off charges for small scratches on car. Be aware when booking. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PERUGIA, IT - Reviewed by SUZANNA - 17 September 2018

" See above "

" I discovered I was subjected to additional charges by Budget/Avis in contravention of the inclusive charge made by Auto Europe. I have complained to AE about this and expect the charge to be rescinded "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANDREW - 15 September 2018

" See above "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PHILIP - 13 September 2018

" I am neither likely nor unlikely to recommend AutoEurope as I would always recommend people to search using more than 1 site. I would recommend if AutoEurope would promise to notify me if they found a lower price after I had completed my booking or if they offered some loyalty bonus "

" They were unusually busy at pick-up due to the late arrival of an earlier flight. The staff remained calm and polite. Car return was very quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JEFFREY - 12 September 2018

" Simple to book and pickup and drop off were easy. "

" Staff were friendly and efficient, and vehicle was great. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SARA - 09 September 2018

" Good "

" Everything very efficient and quicker pick up than other firms. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHARLES - 04 September 2018

" Very quick and efficient pick up at Perugia airport. Was offered extra insurance but the chap did not push me when I said I have an annual policy to cover the excess. Found the car in the bay we were told it would be in. It was clean and tidy. Return was again no problem - quick and efficient and no attempts to claim we had damaged the car. You often hear horror stories about budget car rentals but this was an entirely positive experience - will certainly use Sicily by Car again. "

" Peugeot 108 - what a horrible car! It was virtually new with about 4500 km on the clock but felt like an old dog. Might have had a problem with the exhaust but came to the conclusion it was designed to sound and go like that! No where near as good as the Twingo, Fiat 500 or Panda we had on previous hires. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by ROSEMARY - 03 September 2018

" My thanks to Francesco for his very helpful and friendly service. It was a pleasure to deal with him collecting and dropping off our hire car. "

" Efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by LAURENCE - 30 August 2018

" Awaiting response re wrong car "

" We queued for over an hour to get a car which was smaller than the one we had paid for "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PERUGIA, IT - Reviewed by TIM - 30 August 2018

" Satisfactory "

" Mail issue at Perugia airport is not having staff in the rental car park. This means that you have to go back to the terminal to point out any issues with the vehicle and similarly to check the vehicle on return. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by CHRISTOPHER - 17 August 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANDREW - 07 August 2018

" Cheap headline rate but inadequate fuel monitoring cost much more than the saving to the next offer. "

" Nice people but very slow in getting the cars to the (long) queue. The 'full to full' fuel policy does not work. Gauge showed full but started to fall within 15km of the pickup. When I filled the tank during the rental it was over 100km before the needle fell that much. I got ripped off for +/- 100km of fuel. That is a big extra bill. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by LAWRENCE - 04 August 2018

" All good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by STEVEN - 04 August 2018

" Nothing but praise. Would certainly use Auto Europe/Budget in the future. "

" Although we had to wait over 30 minutes to get served (no fault of budget i have to add), the over-all service we received was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by STEPHEN - 20 July 2018

" Good experience, always disappointing that when you collect the car, you are sold extra insurance not mentioned when booked . "

" Good experience, recommended by a friend. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by GIAN CARLO - 19 July 2018

" Happy with the experience "

" I'd prefer not to be asked if I'd like an upgrade to a larger vehicle or if I'd like extra excess waver insurance when I'd already taken it out through Autoeurope - up selling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by THOMAS - 12 July 2018

" Good service and easy to use "

" Too long a wait at the airport to pick up the very under powered car but the staff were great once we got to them. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by PATRICIA - 05 July 2018

" Great value for money. "

" As always, Francesco and his team are polite, friendly and very helpful. They are my car rental desk of choice at Perugia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CHRIS - 25 June 2018

" Too early to give opinion until disputed charges resolved. "

" Spurious charges made on my credit card after returning vehicle. Situation under investigation. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by ANGELA - 19 June 2018

" Perugia is a very small airport so the whole experience was easy - much better than another company in Catania which was hell. "

" Excellent customer service both on picking up & returning. Good to have someone who spoke such good English! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by PETER - 10 June 2018

" The whole process was quick and effective without drowning in heaps of paperwork and loads of "extras" "

" The in and out processes seemed a bit haphazard in the Italian way but in fact everything was actually completed quickly and effectively. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by JONATHAN - 18 May 2018

" Cars provided when booking through Auto Europe seem always to be the bottom of the advertised class. Never get the car advertised and usually has some damage. Not sure if I am prepared to carry on using AE myself after all these years. "

" Vehicle provided (FiatQubo) said to be the same class as that advertised (Fiat500L) but clearly inferior. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by MARTYN - 02 July 2015

" Autoeurope staff were very helpful "

" The car supplied was 3 years old with 110,000km mileage.It was covered in minor dents and scratches. Hertz and Europecar cars looked very smart in comparison "

PERUGIA, IT - Reviewed by JOHN - 24 June 2015

PERUGIA, IT - Reviewed by RONALD - 19 June 2015

PERUGIA, IT - Reviewed by PAMELA - 12 June 2015

" WE WOULD LIKE TO SEND AN E-MAIL TO THE BOSS OF XAVIER WHO HELPED US TO AFTER DIFFECULIES ON ARRIVAL AT PERUGIA,. PAM + GRAHAM STROUD "

" REALY GOOD "

PERUGIA, IT - Reviewed by PHILLIP - 04 June 2015

" I was unable to collect my car but to my photo driving licence being expired by 4 weeks. I would have accepted this decision however I called the DVLA who faced a certified copy of my paper license detailing my license expiry date of 2049.... They originally accepted this after waiting around for over 2 hours and then your colleague decided to change her mind at last minute at decline us our rental car. We had no other option other than to pay 170 euro to our hotel and then the same amount back. We were also unable to visit any other towns as per our plans due to not having our car. We felt this had a huge impact on our holiday "

" As per above reasons "

PERUGIA, IT - Reviewed by ADRIAN - 02 June 2015

" Easy to use website and good choice of suppliers "

" Would have liked someone to inspect the car on return but the office was closed when it said it should have been open and then when it did open there was only one person manning the desk and no-one to check the cars. This leaves me feeling vulnerable until they confirm nothing was scratched or broken. "

PERUGIA, IT - Reviewed by NICHOLAS - 24 May 2015

" Car fine, check in somewhat laboured but staff pleasant "

PERUGIA, IT - Reviewed by RODERICK - 14 May 2015

" My car broke down within hours . I had to arrange for it to be towed away with people who didn't speak any english . getting through to auto europe help line was almost impossible . I then had to drive for 1 hour to Europecar in Arezzo where they could only give me a fiat panda ...I had rented an Alpha Romeo . I was informed that there would be no rebate of the difference in rental of the Alpha Romeo and the Fiat panda . The rental fees are considderably different .This whole proceedure took up two half days of a five day holiday "

" The staff were extremely friendly and pleasant and it is good that my details are all kept on your computer "

PERUGIA, IT - Reviewed by SION - 15 April 2015

" Easy to use and book, with clear pricing. "

" Friendly, only comment would be that the car we collected didn't have a full tank, yet we had to return it with one. This equalled approx €20 "

PERUGIA, IT - Reviewed by RACHEL - 31 March 2015

" Great service all round. Thanks "

" Excellent. "

PERUGIA, IT - Reviewed by RODNEY - 18 February 2015

" Good not to pay snow chains as extra "

" Friendly helpful staff "

PERUGIA, IT - Reviewed by ANTHONY - 20 January 2015

" As always not a problem! "

" A bit slow at check in to pick up car "

PERUGIA, IT - Reviewed by KIRIL - 01 January 2015

" Very good and efficient service "

" Excellent staff and very professional "

PERUGIA, IT - Reviewed by ELIZABETH - 24 October 2014

" simply the best!! "

" Perhaps a fast-track service for pre-booked 'straightforward' rentals both on arrival and return? "

PERUGIA, IT - Reviewed by PETER - 12 October 2014

" Regularly use them...and will continue to do so. That says it all. "

" Reccomend "

PERUGIA, IT - Reviewed by STEPHEN - 28 September 2014

" The pricing appears always to be competitive and the booking process is smooth and simple. The 'Full Tank' policy utilised by Auto Europe is a prefferd choice making it simple to undstand and comply "

" The local agents operate under very difficult circumstances, providing vehicles to many from various operators, however my experience having used them many times is that they are both efficient and professional. "

PERUGIA, IT - Reviewed by DAVID - 10 August 2014

" No queuing on arrival Fiat 500 as hoped for Car was clean and serviceable Little delay on return and car inspected with only a short delay Very helpful and courteous staff on collection and drop off "

" Have been an Avis/ hertz user in the past Thrifty met all the attributes but at a significantly cheaper price than booking directly with the bigger brand names "

PERUGIA, IT - Reviewed by NICHOLAS - 05 August 2014

" Excellent in every respect. Very, very satisfied. Highly recommended. Thank you. This is the second year we have used Auto Europe and we will always use them in future. "

" Excellent. Highly recommended. Thank you. "

PERUGIA, IT - Reviewed by JAMES - 20 July 2014

" Fantastic if deals are always with Europcar "

" Brilliant, simple and easy. Car was great "

PERUGIA, IT - Reviewed by JOHANNES - 12 May 2014

" No comments, we're very satisfied! "

" Super! "

PERUGIA, IT - Reviewed by PAUL - 30 April 2014

" None. "

" Friendly, speedy service. "

PERUGIA, IT - Reviewed by MARIA - 22 April 2014

" Very efficient and very friendly service which was much appreciated. Our smoothest car hire ever. "

PERUGIA, IT - Reviewed by NICOLE - 20 April 2014

" I had to call to finalise the booking and it was a very fast A to B cycle, which was fantastic "

" The car was ok, however it had dents and scratches all around. The excess they charge if anything happens to the car is €1500. I wonder what they do with that money as many people must have paid that ( just by counting the dents) The wait was fairly long for the pick up "

PERUGIA, IT - Reviewed by RODNEY - 20 February 2014

" Efficient and very easy "

" Quick an defficient sevice at the airport "

PERUGIA, IT - Reviewed by CHRISTOPHER - 02 December 2013

" Excellent value for money. "

" Excellent value for money. "

PERUGIA, IT - Reviewed by PIERS - 26 November 2013

" Easy to book. Competitive price. "

" The car provided was faulty in that the dipped headlights did not work, so it was necessary to drive at night using the beam only. This is dangerous and upset many oncoming drivers. The car absolutely should have been checked before being let out and not let out in this condition. Claudio on the desk was very pleasant and apologetic when I reported the fault. I brought the car back on Wednesday, after 48hrs, but no one was there so I could not hand it back and ask for a replacement. This was a major problem throughout the week given that the days are short at this time of year. If I ever use this company again I will have to check the car myself before driving off. What if the brakes had been faulty? "

PERUGIA, IT - Reviewed by PAUL - 10 November 2013

" Good easy to use website. "

" Efficient, friendly service. Car fine even if the radio defeated me most of the time. "

PERUGIA, IT - Reviewed by MELVYN - 18 June 2013

" Very good, Will use again, More than happy "

" Very efficient staff, Better service than others previously used. "

PERUGIA, IT - Reviewed by NEIL - 19 April 2013