AUTO EUROPE PHILADELPHIA, UNITED STATES Car Rental Reviews

PHILADELPHIA, US - Reviewed by KEVIN - 01 September 2025

" accident reporting almost impossible "

" so hard to fill in accident on line when you haven't got a laptop on vacation when another driver reversed into the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by IAN - 30 August 2025

" Auto Europe is very efficient "

" Ease of pick up and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by GERARD - 24 July 2025

" The one drawback of this location is that the address provided by Auto Europe is on Market Street when in fact the office is on 16th Street and when the entire building is closed this is where you have to go to enter the rental office. We wated a lot of time walking around the building looking for how to get in and the 800 phone number was not able to assist us. "

" Very friendly and responsive staff in office and at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by LEROY - 19 June 2025

" Contacting auto europe in general is very easy. My concern is the a rental car company charged me for fuel even though I took the option from Auto europe to have included. I am still waiting for my refund even though I have supplied auto europe all the relevant and required information to support my claim. "

" Car was not ready. When given to us it was dirty. The rear bumper was hanging off. Took around 90 minutes to drive out with the car. After I had the car back, I was charged for fuel l even though clearly it said on the voucher fuel was included. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PHILADELPHIA, US - Reviewed by HEATHER - 08 May 2025

" They were efficient & not too pushy selling extras. Troublefree hire car service "

" Efficient service. Good courtesy bus to terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by SARA - 21 November 2024

" Don't know if your agency made a mistake in the booking as this is the first time I have been asked to pay for a downgrade "

" Had booked a four door premium car, what they gave me was a two door sports car in which I couldn't even get one suitcase in. I was told no other premium cars were available the only option given to me was to downgrade at a cost of $20 per day plus taxes. This was definitely a new one for me "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by ALI - 22 October 2024

" Good service Clear But shame about the Avis car company "

" Long que with only two staff at counters The car I ordered was not available then told a similar one told to pick it up on location but none was there had to go back to discover they have got none at the same car for me at all ended up waiting again to be given a car rushed to was not cleaned well inside had to clean it myself all this took over one hour at least so not a smooth or efficient nor accurate service Now I will try avoid Avis at all cost if possible "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PHILADELPHIA, US - Reviewed by THOMAS - 20 August 2024

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by ANTONY - 09 July 2024

" Nothing to add "

" It felt like all Dollar wanted to do was upsell "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by LESLIE - 05 July 2024

" Nothing to add. "

" The first car we were offered was covered in dents and scratches. The second was less badly damaged but still poor for a nearly new car. When handing back the car, Budget tried to add $177 to my bill , I think for insurance which I didn't ask for or agree to. After some discussion, they waived the charge. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PHILADELPHIA, US - Reviewed by TIMOTHY - 14 May 2024

" Easy to book and amend if necessary "

" Friendly and relaxed rental agent ad return guy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by GERARD - 30 December 2023

" I've always had good experiences and fair pricing "

" We had mechanical issues with the car that took time to resolve and that caused some challenges with fees when we returned the car. Luckily all was resolved in the end but it was a hiccup in the process "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PHILADELPHIA, US - Reviewed by IRENE - 26 September 2023

" The booking process was not user friendly "

" I would have liked more time with staff at pick up to know how to operate the car, in particular how to unlock the gas cap "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by ELENA - 29 August 2023

" I wish I could have a better service "

" The additional car service was sold to me without asking. After the reclamation I became a personal certificate for 100 Dollar which I can only spend in USA and Canada within the next 12 month, but I will not be able to do it as I live in Europe ... "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PHILADELPHIA, US - Reviewed by GRAEME - 20 August 2023

" Overall the rental was satisfactory. "

" The check-in to collect the car was unbelievably slow with only one staff member working for the majority of the time while others seemed to be standing around chatting and totally dis-interested in the ever increasing line of customers. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by GEOFFREY - 28 May 2023

" See comments above "

" This is a summary of my complaint. Alamo Complaint Case No: 42162612: Date Raised 20 May 2023. 1. My poor Alamo experience started when I reminded the front desk that our reservation included a payment supplement for a GPS, but the agent said none of the cars had a GPS and they had no stand-alone units. I insisted that the GPS was essential and the Manager agreed for Alamo to provide a free car upgrade. Why did Alamo accept my reservation in the knowledge that no GPS was available for my category of car? 2. When my credit card was swiped they said the card was "blocked" and could not be processed. I asked if I could pay cash but was told this was not possible. I then asked to use the agent's telephone to call my credit card provider (my cell phone could not get a signal) but the agent said they did not have a telephone. However I manage to provide another credit card that was operational in the US. 3. I paid an additional supplement for a Toll Pass. But later that day the Toll Pass stopped working with me passing through toll booths displaying "Call Svr Ctr". I then stopped at a manual cash booth and the attendant said I should contact Alamo (I paid in in cash). 4. That same day being concerned and not wanting to incur any toll fines or charges I attempted to telephone Alamo @ Philadelphia Airport without success on 3 occasions without success as the agents "were busy assisting others customers". Considering the message says agents are available 24 hours this was a very poor service. 5. The next day the Toll Pass continued not to work. I then telephoned "Roadside Assist" but was told they could not help as the problem could only be correctly by Philadelphia. I again attempted to telephone Alamo @ Philadelphia Airport without success on 5 occasions each time heard the same message 6. The following day again I a telephoned Alamo @ Philadelphia Airport without success on 3 occasions to hear the same "We apologise for the short delay, all representatives are assisting others customers ...." message. I then telephone Alamo Customer Services who raised my complaint. I told the agent that I would not be responsible for any toll charges, fines or administration costs resulting from the faulty toll pass. The agent assured me that all charges would be the responsibility of Alamo. 7. Failing to see what else I could do I telephoned the number on the back of the toll pass (only open Monday to Friday 09:00 to 17:00) and expressed my concern to the agent who also confirmed I would not be responsible for any charges with the faulty toll pass because this was provided by Alamo and Alamo are responsible for its correct operation. 8. On returning the car to Philadelphia Airport I spoke with the Manager who confirmed it was not possible to telephone directly with Alamo @ Philadelphia Airport because they did not have telephone access. I was refunded with $90.83 which was the extra payment made at vehicle collection. 9. The rental experience for myself and my wife was very stressful and upsetting which ruined our vacation. Further, how can Alamo accept a contract for a rental to include a GPS when the car reserved does not have a GPS and stand-alone units are not available? I requested Alamo provide a further 50% refund of the vehicle rental cost (in addition to the $90.83 and not in the form of an Alamo account credit) as I consider this both fair and reasonable which in some small way to compensate us for our stressful and time consuming effort to correct the problems caused by Alamo. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by LEROY - 15 February 2023

" Customer service was really responsive to the missed insurance that was not added. Took moments to resolve. Very friendly. "

" Very easy to get the shuttle bus from the airport to the car pick area. A small queue but nothing to really complain about . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by CAVAN - 19 January 2023

" Unsafe car should be called rent a wreck "

" Car was a complete wreck ... been in an accident badly repaired totally unsafe to drive you should be ashamed to promote AVIS "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PHILADELPHIA, US - Reviewed by BENJAMIN - 06 October 2022

" The website was easy to use but given the bad experience with Dollar I would not go through this site again as I do not trust that the companies have been well vetted. "

" When paying the deposit we had an issue with the card, the first card didn't work so another was given. The computer did not pick up the name on the card. We offered to pay cash but that was not accepted. The representative (Tim) said this can be an issue with cards that are not American, I pointed out that we are at an International Airpot therefore that seemed surprising. They said that there was no way around the system and the only option was to add my wife as a named driver - this cost $14 a day and we were there for 2 weeks = $196. We explained that this is unfair as it is a computer issue, they had seen the name on the bank cards, passport and driving license all matched. Given that it was a computer issue and nothing else we asked if the manager could be called to waive or reduce the additional driver fee. We then waited nearly 30 minutes for the manager Dave Richardson to come to the desk. He said to Tim I'm surprised they do not understand do they not speak English. My wife is Iranian and was incredibly insulted by this comment. Dave refused to discuss a reduction as he said didn't understand why it should be offered, even though we explained that the issue was the computer and not our card. We paid it as we had our 6 month only baby with us and had done an 8 hour flight and had been in the office for an hour and a half. The car that turned up had a broken gps, and had to be changed. The only car in our price range was not ready so had to be cleaned (5/10mins this took). The car seat for the baby was not clean. It took 2 hours for us to collect a car and leave. This is not good customer service, the staff were so slow and lazy. No one had any effort to help, the manager was asking which member of staff got Chipotle when he walked in to see us and proceeded to have a conversation with the staff about food while there was a huge line and myself and my family were waiting for him for over 30mins. I would never use Dollar again nor would I recommend them, I would like a complaint escalated and consideration given to a refund for at least the additional driver charges. I expect investigation to be made into the comments made by the manager about language as this was incredibly insulting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PHILADELPHIA, US - Reviewed by ANDREW - 04 September 2022

" Thoroughly enjoyable. Every bit fo the process was stress free and quality of car and staffing were brilliant, right down to the bus driver at Hertz! Thank you! "

" We had a thoroughly enjoyable trip and made very easy with Hertz via our Auto Europe account. I was very satisfied with the staff, friendliness and ease. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by IRENE - 15 September 2021

" No issues with Autoeurope "

" They tried to palm me off with an economy car when I'd booked compact. Didn't even mention it was going to be the lower class so I was very surprised to see a Chevy spark in the space. Then they wanted to charge me to upgrade (said no compact available). I waited half an hour for the return of a compact "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PHILADELPHIA, US - Reviewed by DMITRY - 27 January 2021

" - All fine "

" - Car wasn't properly maintained, tires were imbalanced. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PHILADELPHIA, US - Reviewed by JAMES - 05 March 2020

" Second car fine. Staff efficient and friendly. "

" Had to return the first car as it was in a poor state and did not drive well. Team swapped the car for me with no problem, but this did mean I had to take time out to drive 40 minutes each way to swap cars. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PHILADELPHIA, US - Reviewed by MADHU - 30 December 2019

" Perfect - EXCEPT I had booked Autoeurope after coming across them on the Topcashback website - as yet we have still not received our cashback - this was meant be payable by August or November latest. I will be very disappointed if this is not completed, so would like to know what is the hold up on this? The order id was: 4855665_GBP_2019072, and I should have received £63.13 into my Topcashback account. Please can someone chase and contact me with feedback. "

" Guys at the desk were very helpful - couldn't have asked for any better. Would definitely use them again when we are in the area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by RODNEY - 26 November 2019

" I enjoy using autoeurope. "

" Three shuttle buses from my preferred hire company passed before the Thrifty bus arrived. I had to wait more than an hour for my car due to a printer malfunction in their office. The counter staff were very good and pleasant, but I don't think I ever saw the posted manager on duty. Then, after waiting an hour to get the car documents, I had to wait another 10 minutes while they prepared the car! They didn't seem to have the cars that had been booked. The drop off experience was smooth. The return shuttle driver was excellent, which boosted my overall review. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by PETER - 04 November 2019

" poor "

" The service at Philadelphia train station was very poor. We had asked and paid for a car with Sat Nav. The first car we were assured had the sat nav. It didn't, so I had to go back to the desk and ask again. He gave me a new set of keys assuring me that this had Nav. It didn't so I returned to the desk and the third car didn't have Nav. The staff member tried to fob me off with a smaller car, saying none of the cars had Sat Nav. We asked for a refund with the intention of finding another car supplier, but he 'managed' to find a portable Nav in a drawer. The whole experience was very frustrating taking almost an hour and the attitude of the staff was very poor, everything was too much trouble. The car we had, I was assured was full of fuel, but it wasn't. I didn't want an extra bill so I ensured it was full when I returned it at my expense. The car had a small amount of damage on the rear wheel arch, I was assured all damage had been noted but I'm not convinced. In all not a good experience "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by JAMES - 22 October 2019

" Auto Car fine, Rental Company terrible. "

" Terrible. Waited over 1 hr for a vehicle. What we received was in poor condition, unclean and in bad physical condition. It did not have sufficient trunk space as advertised as we were given a hybrid without a full trunk. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PHILADELPHIA, US - Reviewed by CHRISTINE - 15 October 2019

" All went smoothly although the site indicated that Thrifty was at the airport, not offsite and I am still a bit confused about whether the extra cover I paid for was covered by Thrifty or by AutoEurope. "

" Overall very good. Staff were extremely polite and courteous. My only issue was the length of time we had to wait for the shuttle bus upon our arrival. It was about 30 minutes. before one came around. It is worth noting their location is well offsite from the airport terminals so you need to build in some extra time on return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHILADELPHIA, US - Reviewed by DAVID - 07 October 2019

" Excellent service. Very helpful in changing the booking when the BA strikes messed up my plans. Very polite communications "

" The only significant downside was a very long wait for a shuttle from the airport to the pick up point. Every other company had van after van but nothing from Budget. Eventually an Avis van took us - seems Avis and Budget are in same ownership and their pick up shared a site. If there was a problem with the Budget vans, this Avis pick up could have been done 20 minutes sooner "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by CAMILLA - 28 September 2019

" By far the best value and a simple booking process. The comprehensive explanation of what is included and excluded was better than other comparison sites we looked at. "

" The car was not clean inside or out. It had recently been sprayed with water but not wiped down. There was a significant food spillage stain on the back seat which I didn't notice until we had reached our destination. I cleaned it myself as it was unsightly and I was carrying passengers. In every other way we were very happy, from the friendly and knowledgeable transfer bus drivers to the perfect vehicle for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PHILADELPHIA, US - Reviewed by NEIL - 08 September 2019

" 1. I didn't receive a confirmation email. With detailed instructions of where to go when i had landed 2. The drop off was very poor and caused me and my wife considerable stress and anxiety. "

" The whole experience was a nightmare. First i didn't receive a confirmation email so when i landed in Philadelphia Airport i didn't know where or who i was picking the car up from. Our friend had to call and ask for instructions. The pick up was ok. Whist using the veichle was encountered problems using the toll roads due to the ez pass being faulty. The box did not close properly so therefore kept being read when approaching the tolls. We were not issued a ticket by the machine and we didn't know why until someone told us it was picking up the pass? This caused considerable stress and anxiety being in a foreign country not knowing what we were doing wrong. When all along it was the box that was faulty. The drop off was poor. The attendant in the car park couldn't issue a receipt so i had to go inside. We were running late for our flight so i joined a long line. Then we were told to go back outside to get my receipt. In the end i went up to the desk and was told to just leave the car. I have a 3 year old who was asleep in the car, my wife is also pregnant, we had 4 bags to unload, and get on to a shuttle bus. It was a very stressful situation and not a very pleasant way to end our holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PHILADELPHIA, US - Reviewed by AMANDA - 29 August 2019

" Couldn't fault anything. Staff were great, vehicle pick up and drop off was easy. "

" Couldn't fault anything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by GRAEME - 19 July 2019

" Very efficiënt and easy. "

" Nice staff and pretty efficiënt. Car was ok but a bit tatty and basic. On return other companies offer to run you and your luggage to the terminal without using the shuttle bus. Shuttle bus very crowded. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PHILADELPHIA, US - Reviewed by MICHAEL - 03 July 2019

" See above Have used Alamo for over 20 years and would use as a matter of course - speed of pickup offset by attitude of not being interested - basic customer care from reception staff as first point of contact makes a big impression. Free upgrade and easy transfer process + advance check in used (although not prompted, have used before) mean I am familiar with Alamo. Just a hello and basic politeness is all that's needed - when you get this at other airports (Atlanta always good) it draws attention to those (Philadelphia) that aren't All staff other than counter staff were very helpful and friendly "

" Woman on counter when I arrived to pick up the car was very offhand and more interested in talking to her colleague. Made it feel like I was intruding in a private discussion at a youth club than a car rental with a lot full of valuable stock Lady who took me to the car was very helpful - as was the guy at the exit who got me a portable GPS "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by GLENN - 11 January 2019

" Will happily go to Enterprise for a quote for my next hire "

" Great company to deal with "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by MARGARET - 08 November 2018

" Fast, efficient and friendly service Excellent from beginning to bring car back "

" Was upgraded to an SUV and the staff was amazing - well done Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by CHRISTOPHER - 03 November 2018

" the best we have used in the States "

" brilliant service, walked off the plane at Philadelphia airport onto there bus parked across the road outside, at night, less than 5 minutes drive straight to the Car collection point, nice welcome from a male receptionist, handed over my voucher, showed driving license, he asked if i wanted a car with a full tank of gas, I agreed and he said I was getting a free upgraded car, he brought the car to reception. Showed me how it all worked, literally less than 10 minutes and we hit the road to New Castle. Returned the car and no bus was there so drive took us straight to the departure doors. Nothing but Praise and it was the most economic car hire company to use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by PHILIP - 01 November 2018

" It depends how these issues are resolved, if they are sully resolved then we will use you again "

" I have 2 major issues 1) the ez pass system didn't work / possibly had no credit on it and so even though we had paid for it we then had to pay tolls - I have $20 of tolls that I paid 2) the Philadelphia department that supplied the car A) they did not supply a full tank as was in the paperwork B)they did not set up return the tank empty as they agrees they would so I was given a bill of $64 on arrival at Dulles C) they supplied me with a gps system and charged for it even though I had already paid within the booking, also the car had it anyway and car play so it was not necessary So the supplying member of staff over charged for things I didn't need "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by DIANE - 27 October 2018

" We have to say that all the Staff we met were friendly and concerned. So were the people that we spoke to on the phone, the only trouble was somehow communication links didn't seem to exist for them. You could say we were unlucky, but it disrupted our holiday, and cost us money. "

" We had troubles. The first car was a Nissan. On leaving the Airport we noticed a small permanent light on the speedometer dial. The following morning we discovered it showed low tyre pressures. On the third day I checked the tyres and found the front left was recording 22 lbs of pressure,the others were okay. We decided to hope that getting it up to official pressure (33) it would be safe to use,, but by the following morning it was down to 23., and was now joined by a new light puncture. We were advised to drive to Newcastle Airport's Budget Centre were we could exchange the. Did so but no car available,,and so we had to drive back to Philadelphia Airport. Here, to be fair they upgraded us to a Mazda.. However, that morning by the time we finished we had driven over 200miles. The Mazda had only done 9000miles. However, on the second morning it would not start. We were fortunate to be staying at this point with relatives. We phoned the rescue service which Budget used and we were promised another car would be delivered by 9.am the following morning . However, no delivery occurred. Yet another phone call (ruining a well planned day out. )Now after profuse apologies we were asked to drive the car up to Newcastle Airport again. BUT WE HAD MADE CLEAR THE CAR WOULD NOT START. So then we will send the equivalent of our AA to hopefully start it..Two hours later the van arrived ,and the mechanic failed to start it. But finally after 15 minutes it started. Then of course it was a long drive up to Newcastle Airport where they were waiting with a car for us. Unbelievably they despite promises on the phone that they were informed of our arrival they HAD NOT. The B UDGET man on duty said this was against all the rules it should have happened as originally promised. But luckily he was a person of gumption, and he had a Malibu available , and thankfully we were back 'home' in an hour with a third car "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PHILADELPHIA, US - Reviewed by YAAKOV - 03 October 2018

" Auto Europe experience was great, smooth process with Budget. "

" Efficient check in and drop off, kind team. Need to improve the frequency of the shuttle to the airport (We've waited for ~30 minutes) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by JAMES - 20 September 2018

" Staff helpful and friendly would use again "

" All went well. Car very good and clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by STEPHEN - 17 May 2018

" overall, very pleased "

" Only slight hitch was a long queue due to staff shortage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by MANOUCHEHR - 02 July 2015

" The service was good, although the car was rather old. "

PHILADELPHIA, US - Reviewed by LITAL - 22 June 2015

" The car didnt have spare tire. everything else was great. "

PHILADELPHIA, US - Reviewed by WOALSUNG - 22 June 2015

" The car Ford Mustang Convertible or similar was not available in Dollar car rental company. The car was not clean, the courtesy light in the boot was hanging down on the end of the wire. The steering oil and radiater coolant was empty. Car tire pressures were all different. "

" It was so slow to get the car key. "

PHILADELPHIA, US - Reviewed by RONALD - 17 June 2015

PHILADELPHIA, US - Reviewed by ANDREW - 12 June 2015

" Please keep your prices realistic and lower than ie dollar even though every car I have had has been through dollar, Auto Europe has been cheaper, thanks "

" I have had a lot of cars through Dollar over the years and no problems "

PHILADELPHIA, US - Reviewed by JENNIFER - 07 June 2015

" We paid extra for a full tank of petrol and extra drivers and this had not been recorded on the booking with Alamo. We had to fight to get them to agree to overrride the system to allow the extra driver. "

" We paid extra for a full tank of petrol and extra drivers and this had not been recorded on the booking with Alamo. We had to fight to get them to agree to overrride the system to allow the extra driver. "

PHILADELPHIA, US - Reviewed by STEPHEN - 06 June 2015

" Paid for a large vehicle jeep Cherokee, offered a RAV4 or Jeep Patriot, this is Not An equivalent, I do not believe Dollar have Jeep Cherokee's so I believe this is a straight money making exercise. "

PHILADELPHIA, US - Reviewed by GARRY - 04 June 2015

" Excellent Service from Auto Europe. "

" Impolite rude staff at airport desk..in Philadelphia.. (not to myself but to another customer ahead of me who clearly did not understand the procedure) Poor quality vehicle supplied - Nissan Xterra (35,000 miles). Not impressed with drop off at JFK and will not use Dollar again. "

PHILADELPHIA, US - Reviewed by PHILIP - 03 June 2015

" Very helpful when I altered the booking times and days. "

" Traffic problems getting to their NYC location on 44th street! "

PHILADELPHIA, US - Reviewed by MARTIN - 26 May 2015

PHILADELPHIA, US - Reviewed by SREE - 11 May 2015

" Online rates and Phone rates seem to vary, it will be good to make it consistent. I could not complete my online quote/offer over the phone, although I got my queries answered by phone. "

PHILADELPHIA, US - Reviewed by COLIN - 01 May 2015

" I HAVE DEALT WITH DOLLAR CAR RENTAL BEFORE - I HAVE HAD OCCASIONS BEFORE WHERE THEY TRIED TO CHARGE ADDITIONAL FEES WHICH WERE NOT CALLED FOR AND IT USUALLY ENDED IN AN E-MAIL BATTLE AFTER ANY HOLIDAY TO GET CHARGES REFUNDED. NO USCH ISSUES THIS TIME SO I DON'T KNOW IF THEY HAVE REVIEWED THEIR ENTIRE POLICY. "

" SEE IN THE ABOVE BOX "

PHILADELPHIA, US - Reviewed by BRENDAN - 02 March 2015

" First class service from both Auto Europe and Dollar Car Rental "

" First class service, staff were very helpful and car was spotless "

PHILADELPHIA, US - Reviewed by ASGHAR ABBAS - 06 December 2014

" A five star rental company "

" Great rental company and friendly staff "

PHILADELPHIA, US - Reviewed by WILLIAM - 20 November 2014

" Thank you - everything went smoothly, with no extra charges except for the gas shortage "

" Thank you - everything went smoothly, with no extra charges except for the gas shortage, "

PHILADELPHIA, US - Reviewed by ASGHAR ABBAS - 26 August 2014

" Convenient and Easy process Thank you Auto Europe ! "

" Helpful staff and easy process all Included in the price. "

PHILADELPHIA, US - Reviewed by NEHEMIA - 02 August 2013

" Competitive pricing; informative browsing and trouble free booking experience "

" The rep was friendly and welcoming; the allotted car (infinity G37) was not clean so I was given another G37 that had a smoking-residue odour that didn't come out. I replaced the car at Newark airport, the only one they had in the class was a Hyundai Genesis, which I don't like as much as an infinity or Lincoln but I took it as I couldn't stand the odour. I tried to switch to an infinity or Lincoln unsuccessfully at JFK and Newark; finally, 2 days later I got a Lincoln - but I had to drive back to Philadelphia to get it (a 1.5 hour drive). The Lincoln was perfect - just what I was expecting; if I were to get it from the beginning (or a clean and odourless Infinity) - the experience would have been perfect. "

PHILADELPHIA, US - Reviewed by PENELOPE - 17 May 2013

" Fabulous service. Good clean rental car with Thrifty "

" Great car. Shuttle driver helpful "

PHILADELPHIA, US - Reviewed by PENELOPE - 17 May 2013

" Fabulous service. Good clean rental car with Thrifty "

" Great car. Shuttle driver helpful "

PHILADELPHIA, US - Reviewed by HAMID - 02 January 2013

" I have had excellent service from Auto Europe for many years and will use them again. "

" Car I was given had high mileage (50,000) and seats were stained by previous users. I complained to the agent at the sales desk and the reaction was that's what's available in the type booked (effectively, take it or leave it). This was not to Dollar's normal standard. "