AUTO EUROPE SALT LAKE CITY, UNITED STATES Car Rental Reviews

SALT LAKE CITY, US - Reviewed by ELENA DIANA - 01 July 2025

" We called to cancel due to the issues at the counter. Your representative said that is not possible and had to call an hour later because of "system issues". We could not wait that long. Also, cheap you sale and more we have to pay at the counter. It was a misleading process for us. We will never use your services again. Better to buy direct. "

" We had issues with Hertz not accepting the credit card with name initials only. Never had any issues before in Miami or the EU. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALT LAKE CITY, US - Reviewed by NEIL - 25 June 2025

" Please see above comments. Apart from these the overall experience was acceptable for myself as driver, but challenging for my passengers due to lack of vehicle suitability. "

" Booked a FULL-SIZE vehicle to cater for 5 adult passengers and luggage. Expectation from all correspondence was FORD EXPEDITION or NISSAN ARMADA. I was travelling with a group of 21 people and we were hiring 4 vehicles in total all similar. My colleagues were given the keys for 3 FORD EXPEDITIONS, I expected the same. I was the last person to collect as I arrived early and was told to come back to the airport at the agreed time, 90 minutes later. I had to get a taxi to my hotel then hotel shuttle back to the airport. I was allocated a HYUNDAI PALISADE, which although had the correct configuration of seating was very much smaller than FULL SIZE. I was describe this vehicle as MID-SIZE. I opted to take the vehicle as was expected to attend a welcome event at our hotel as soon as arrival back at the hotel. I became aware the following day that the vehicle was going to prove to be less than ideal for 5 adults and suitcases, once we started to prepare to travel to Montana (500 miles). As we were on a strict schedule of visits and meetings, there was no time to re-visit the Dollar Counter at Salt Lake City Airport to ask for an exchange. The reason I have scored down value for money and Efficiency of counter staff is for these reasons. The vehicle was booked well in advance, there should have been no reason not to have a more suitable vehicle nor to be knocked back due to earlier arrival. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by ANDREW - 11 November 2024

" Good. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by VICTOR - 19 September 2024

" Smooth transaction with good information provided. "

" Only delay was no premium saloons on the lot. Eventually brought up a luxery car for a free upgrade. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by KEVIN - 04 July 2024

" Summary...very long wait in a queue on collection Low spec vehicle for the price No satnav included (enterprise includes this at no charge) Additional one way fee charged ( enterprise did not make a one way fee charge) Avis were poor value and poor service compared to enterprise . "

" on collection,a one hour wait in a queue because only 1 member of staff on the desk very poor.Poorly spec'd car ,no satnav.Prior to this rental I hired a car from Enterprise which was a better vehicle ,fully spec'd and had satnav at no additional cost.In addition I was charged a one way fee of $100 for dropping off at a different location than collection point. Enterprise did not charge me a one way fee and the 2 weeks rental was cheaper.Hence my low ratings for Avis.Very poor service and low spec vehicle for a higher rental cost. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SALT LAKE CITY, US - Reviewed by PETER - 04 June 2024

" All great "

" Great service from collection to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by VICTOR - 08 December 2023

" Auto Europe booking process was easy, but you are only as good as the rental companies you use. I chose Enterprise because I figured it would have greater choice and better cars. I will save myself a couple of hundred pounds next time and gamble on Thrifty or equivalent. "

" Ordered and paid for a luxury class but only 2 available both of which were older high mileage undesirable cars. Had to take an SUV instead. Not best please with the poor choice at this location. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SALT LAKE CITY, US - Reviewed by MICHAEL - 26 October 2023

" I had to call an agent when my airline cancelled my flight putting me into my destination over 24 hours late. She was excellent in rebooking my vehicle. As a regular renter of vehicles, your after sales care for such incidents has kept me returning to you. "

" no issues - fast friendly pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by SUSAN - 04 October 2023

" Very happy to continue using Auto Europe "

" AutoEurope is excellent, my problem was with the Avis Agent at the airport at pickup. He didn't understand that we had paid for the gold package, he said he could not provide us with the paid for GPS as they were broken, he said he will put a note on the account for us to receive a refund and then charged us $17 a day for a tablet with GPS, he said we were to return the car full of petrol even though we had paid for it. We did take it back full at drop off, this Avis service Agent was brilliant and apologised for the service given to us, he wiped off the cost of the tablet and refunded us the full tank of gas. So eventually I was pleased. Why the airport agent would not honour our package paid for, I don't understand it, maybe he was just trying to make extra commission but he would not listen and I just had to sign for the extras, I did contact Avis customer service and they said to wait until I returned the car and they would support with sorting the problem out if it was still not resolved "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALT LAKE CITY, US - Reviewed by DAMIAN - 28 February 2023

" If I can get this deal again I will definitely use Auto Europe on future trips. "

" I honestly thought the deal was a scam and when I turned up at the airport the voucher would be refused. However, it was a real deal and there were no problems at all. We got a massive 7 seater Tahoe 4x4 for a month for the same price as a compact suv. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by BARRY - 31 October 2022

" Your busines model is good but doesn't allow for local providers doing there thing, more clarity required re what has been paid for up front. "

" we had booked a one way fee included in the amount paid but were then charged an additional $116 without any communication afterwards, this is now being sorted but has taken a lot of time, and together with the $250 deposit not being removed promptly caused our debit card to overrun funds and unnecessary credit card charges being incurred. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by IAN - 02 August 2022

" A smooth hassle free experience "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by MICHAEL - 27 March 2022

" Fast & easy. Can't use Chrome as a browser though which is pretty ridiculous. "

" No issues. Fast and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by STEPHEN - 22 February 2022

" Very good "

" Very good rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by STEPHEN - 29 January 2022

" i did not get a premium car which is what i paid for!! i got Nissan Altima which is full size class... one class below premium they never offered premium even though im there 1 hour selecting the car "

" staff nice but wrong car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALT LAKE CITY, US - Reviewed by STEPHANIE - 28 March 2020

" Very Satisfied "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by MICHAEL - 01 March 2020

" None - good experience "

" Very good service "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by LEE - 06 November 2019

" Great service, great booking experience, great vehicle. Would highly recommend and use again. "

" Great service, great booking experience, great vehicle. Would highly recommend and use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by ANDREW - 27 October 2019

" Always book through AutoEurope. Consistently good prices and always confident help is a phone call away - anywhere. "

" The online pre-check-in is excellent. Saves time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by ANDREW - 16 July 2019

" n/a "

" n/a "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by ANDREW - 14 July 2019

" Car nearly new and no driving issues. "

" Very efficient pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by PETER - 11 June 2019

" Otherwise everything was fine. "

" The assistant at SLC was very pushy re selling extra insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by EMILIO J - 11 March 2019

" Excelente "

" Excelente "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by NIGEL - 05 January 2019

" As previously "

" Excellent all round service from collection to return, all staff very professional and helpful. When counter staff could not understand UK licence ,Manager quickly stepped in and was resolved immediately, very impressed with service and entire experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by JOE - 02 January 2019

" Terrible, awful, horrible service. You need to share this feedback with Advantage Head Office. This is not acceptable that your paying customers should face such challenges and rude staff/service. Personally I am entitled of a refund for the first 3 days of rental given I was not able to drive the car normally due to not being able to see anything behind me and afraid to drive the car given the tires low pressure condition. "

" - Luis was the agent who facilitated the rental check-in on the 16th. I was given a KIA Optima car. - Dec 18 I had to use the back windshield defroster due to frost build up in Salt Lake City. I was not able to see anything through my rear view mirror as the defroster in the car was not working - Dec 20 the dashboard warning sign came on due to a drop in low tires pressure - I decided then to head back and see about getting the car exchanged as I did not feel safe driving the car with no rear view visibility or having a tire blow out when driving - Luis was there and attempted to assist me as much as possible and offered to swap the car with a Chevy Cruise in the same class group. I was told that I need to pay for a $32 gas top up when returning the car as this was part of the deal - I expressed my dissatisfaction to Luis that I prefer to top up the car myself when retuning rather than Advantage charging me $32 and how this is an inconvenience that I had to return a car badly maintained and unsafe to drive - A lady runs over to the desk while Luis and I were talking and beings to intimidating rudely by saying: ''You rented the car through EuropCar, you did not rent this through us that's one. Two, you rented it through a European website and you are using a US driver license.'' - I responded politely and said: ''I am a US citizen, I work/live and reside legally in the UK. I was not aware of this. EuropCar are aware that I hold a US license when I entered my information and completed the reservation. I do have a US license, US address and US credit card that you have authorized'' - Her response to me before walking away was: ''We should have not had you rent with us as this is illegal'' - I asked Luis who this lady was and he responded she's his supervisor/manager. What an embarrassment that you employee such leaders to talk to your clients in such demeanor. I felt I was lectured and talked down like a 6 years old child and I certainly did not appreciate her aggressive tone whatsoever. I demanded that she gets reprimanded and spoken too by your corporate office for such unacceptable behavior. You need to figure out who she is. She was of hispanic background, brown in complexion, light brown/orange straight hair just below the shoulders, heavy in weight. The incident took place Dec 20 around 5:50-6pm Utah Time. I am expecting back a confirmation from your regional or head office that someone has reached out to this incompetent supervisor/manager who clearly has anger issues. I will be calling the local news channel and make a big fuss about this. You are lucky I was not involved in a car accident/rear ended due to no visibility as the defroster was not functioning. Or having had a blow out tire for unmaintained tires. I would have sued you for negligence. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SALT LAKE CITY, US - Reviewed by GRAHAM - 15 November 2018

" Overall satisfied just don't feel things was explained fully deposit not necessary and customer service on the phone was not fantastic but satisfied "

" The car was satisfactory for what I needed but I'm not impressed with having to leave a deposit down as I had paid out all the cdw and insurance back in the UK on the bookings it never advises of deposit required "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SALT LAKE CITY, US - Reviewed by JAMES - 27 October 2018

" Hassle free, good, we'll use you again "

" Apart from an attempt to screw some additional costs for an exorbitantly priced gps, all was good. The car served us very well. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by VISHAL - 16 October 2018

" Was dealt by a new employee Shawn and she was marvelous. 10 points due to her. She was really helpful and easily replaced my car on showing dis-satisfaction on the car offered. "

" Was dealt by a new employee Shawn and she was marvelous. 10 points due to her. She was really helpful and easily replaced my car on showing dis-satisfaction on the car offered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by SUSAN - 04 October 2018

" I wanted a car rental at the airport and there was nothing in the booking to indicate this was not the case. Nothing to say I had to get a bus. This was ok for me as I was being met but someone else may be very confused. Rental actually handled by Advantage Rental - again nothing to say this on booking. Better to communicate to customers that a bus ride was required to a car rental about a mile away and car was actually at an Advantage site not a EuropeCar site (only a tiny logo inside the office, not at gate or in parking lot). Arriving at Salt Lake City Airport late at night or just in the dark means that customers could be very upset by this mis-information. "

" Once I had found the agent (Advantage) all was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by THOMAS - 25 September 2018

" zero issues. Zero unexpected costs. Recommended! "

" All good, except the wait to pick up. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by HELEN - 07 September 2018

" No experience "

" Experience was very positive. Car really good. The only issue was the time i waited to collect the car. The GPS i booked also did not work and on return this was dealt with promptly and professionally. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SALT LAKE CITY, US - Reviewed by VICTORIA - 28 August 2018

" See above comments "

" Wasn't clear when I booked the car that the collection would be off-airport. Once I realised this at the airport the bus was very easy to get to the car hire. There was a very very long wait to collect the car. There weren't very many staff working on the desk (one for most of the time and occastionally two). I was upgraded to a larger car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALT LAKE CITY, US - Reviewed by SURINDER - 27 July 2018

" Excellent service by auto Europe. Choice of vehicles at attractive prices. "

" Nice car. My only issues were that it needed to be serviced even before I rented it and it hadn't. Also vehicle exterior was dirty and it had not been washed "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALT LAKE CITY, US - Reviewed by SARA - 23 July 2018

" The car was fine until the last 2 days. "

" The car was great until I was driving it on the last day. I was travelling behind my brother and he told me to pull over as he could see something hanging from under the car. There was some kind of rubber covering hanging down and touching the ground. I then drove very slowly to take the car back. I reported it to the return staff (who were very nice) who told me "Oh yeah this happens a lot." I was scared to drive the car as I didn't know what it was or how safe it was to drive. I drove around 12:30-1:30am to avoid traffic in case it wasn't safe. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALT LAKE CITY, US - Reviewed by KERRI - 23 July 2018

" Everything ran really smoothly and it was extremely simple, car in excellent condition and the full-full fuel policy was very helpful. I was pleasantly surprised at the efficiency of everything. "

" Everything ran really smoothly and it was extremely simple, car in excellent condition and the full-full fuel policy was very helpful. I was pleasantly surprised at the efficiency of everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by ANDREW - 13 July 2018

" Use Auto Europe for several years. Todd value. "

" Very busy on arrival so slow to be served. Once served experience was good. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALT LAKE CITY, US - Reviewed by STEPHEN - 02 July 2018

" I was really pleased with Auto-Europe. I had spent so long looking for good deals but everyone else added so many extra charges. Auto-Europe had the best rate and even included extra insurance with no excess. "

" The whole experience was really great. Pick straightforward and drop off was even better. We were upgraded to an SUV which was so useful and the car was in really good condition. Would definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by PAUL - 30 May 2018

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by IAN - 29 April 2018

" Not good, very unhappy "

" Firstly, when booked it was not clear that the pick up was off the airport site and had to get a shuttle bus, then when we got to site they said that we could not fit our luggage in the car we booked and wanted to charge an extra $400 to upgrade, when I refused they said they would upgrade for free if I prepaid for fuel, by this time we had been up for 30 hours and were extremely tired so felt that we had no choice, we took the car they gave us which was so big that I did not feel comfortable driving it and we did not feel safe. The next day we went back and swapped the car for a more reasonable size car,we asked about the petrol and was told that we would get the deposit plus extra petrol money back. When we returned the car we were told that the difference was only $2 which was ridiculous and was then told that had we took the car back full we would have been refunded the whole amount, this was the first time we had been told this, we said $2 dollars was not acceptable so they refunded a little more but we have been completely ripped off when we know that it costs around $40 dollars to fill the tank. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SALT LAKE CITY, US - Reviewed by ROBERTO - 28 April 2018

" Easy website. "

" Expensive rental for 16 says "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SALT LAKE CITY, US - Reviewed by MARY - 02 July 2015

" Despite booking package including 3 additional drivers, adding each of them required discussion at the Alamo desk in SLC. "

" Local operator should have full details of the contract to ensure no inapicable charges applied. "

SALT LAKE CITY, US - Reviewed by COLIN - 14 June 2015

" Ok booking car hire "

" Had a bit of a wait to pick up car and the ticket showing damage to car was not complete. Had to re do damage paperwork before we could drive off. Where cars are kept for collection is dimly lit. Car itself was good and clean. Very easy car return. "

SALT LAKE CITY, US - Reviewed by GANG - 18 February 2014

" Good price and service, satisfied wiht quick response to enquiry. "